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Gaming director skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical gaming director skills. We ranked the top skills for gaming directors based on the percentage of resumes they appeared on. For example, 19.3% of gaming director resumes contained guest service as a skill. Continue reading to find out what skills a gaming director needs to be successful in the workplace.

15 gaming director skills for your resume and career

1. Guest Service

Here's how gaming directors use guest service:

Key role in developing new and complete guest service program for all company businesses.
Created, supervised and implemented departmental SOP's, guest service standards and initiatives

2. Game Operations

Here's how gaming directors use game operations:

Interpreted and advised coaches and staff members on policies and procedures pertaining to game operations.
Conceptualized, organized, and implemented the Chiefs first ever game operations program.

3. Direct Reports

Here's how gaming directors use direct reports:

Direct reports 38 ranging from Architects, installers, route manager, trainers and property GM's.
Manage staff of over 200 including seven direct reports (six management and one administrative).

4. Internal Controls

Here's how gaming directors use internal controls:

Worked effectively with vendors and ensured compliance with state regulation and internal controls.
Developed all internal controls for a highly regulated industry, including policies and procedures relevant for each function managed.

5. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how gaming directors use casino floor:

Redesigned casino floor to improve efficiency.
Worked closely with all other departments to coordinate training to cross-utilize employees for all positions on the casino floor.

6. Development Process

Here's how gaming directors use development process:

Improved product development process for Hasbro's Games' Eclusives business.

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7. Bingo

Here's how gaming directors use bingo:

Managed inventory on food items, pull tabs, bingo cards, and supplies.
Cross train employees in each area of pull-tab sales, bookkeeper and bingo calling.

8. In-Game Promotions

Here's how gaming directors use in-game promotions:

Conduct in-game promotions Pre-select a contestant for all contests; submit names to PA announcer.

9. Video Games

Video Games are a form of entertainment where the player interacts with a virtual space. The subject and strategies for video games vary depending on the kind of game. For example, some video games require the player to solve a puzzle in addition to exploring the virtual world, while others encourage combat strategies.

Here's how gaming directors use video games:

Worked with game developers to add new and additional integration and advertising points into major video game releases.
Monitored inventory and determined monthly inventory amounts for the video game department.

10. Casino Operations

Here's how gaming directors use casino operations:

Analyze casino operation and coordinate with marketing staff.
Oversee all aspects of the 90 table game and poker casino operation.

11. Strategic Plan

Here's how gaming directors use strategic plan:

Assist in the overall strategic plan, and direct the ongoing Table Games and Slot operation of two properties.
Participated in the development and implementation of Symbol's yearly strategic plan and product road map.

12. Slot Machines

Here's how gaming directors use slot machines:

Maximized daily revenues through strategic analysis and tracking of slot machine performance by adjusting themes, designs, and placement.
Call Center: Handled 15,000+ calls per month supporting an installed base of 22,000 slot machines.

13. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how gaming directors use ran:

Organized, ran, and played in the school basketball tournament.
Monitor inventory levels for the Games Department, making sure that no game ran out of prizes or supplies.

14. Event Planning

Here's how gaming directors use event planning:

Volunteer position Event planning, coordination, and execution Provided mentoring and discipleship to youth

15. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how gaming directors use labor costs:

Implemented Acres Kai system to improve slot attendant response times and reduce labor costs.
Opened and closed tables to insure a good game mix for the players, yet control labor costs.

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What skills help Gaming Directors find jobs?

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List of gaming director skills to add to your resume

The most important skills for a gaming director resume and required skills for a gaming director to have include:

Guest Service
Game Operations
Direct Reports
Internal Controls
Casino Floor
Development Process
Bingo

In-Game Promotions
Video Games
Casino Operations
Strategic Plan
Slot Machines
RAN
Event Planning

Labor Costs
Press Releases
Giveaways
HR
Control Room
Blackjack

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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