What does a gaming director do?
Gaming director responsibilities
Here are examples of responsibilities from real gaming director resumes:
- Manage and organize fan assistance booth, program sales, giveaways, any additional information tables as well as all interns.
- Organize, run, and play in the school basketball tournament.
- Oversee the supervision on all table games including roulette and craps.
- Develop skills and knowledge in communication, management, and organization.
- Coordinate and direct and poker tournaments, assist in creating blackjack promotions.
- Instruct in-house training courses in craps, blackjack and roulette to employees from other departments for transfer to table games.
- Work with guests to ensure their visits are pleasurable and enjoyable.
Gaming director skills and personality traits
We calculated that 19% of Gaming Directors are proficient in Guest Service, Game Operations, and Direct Reports. They’re also known for soft skills such as Communication skills, Customer-service skills, and Math skills.
We break down the percentage of Gaming Directors that have these skills listed on their resume here:
- Guest Service, 19%
Key role in developing new and complete guest service program for all company businesses.
- Game Operations, 12%
Interpreted and advised coaches and staff members on policies and procedures pertaining to game operations.
- Direct Reports, 9%
Direct reports 38 ranging from Architects, installers, route manager, trainers and property GM's.
- Internal Controls, 9%
Worked effectively with vendors and ensured compliance with state regulation and internal controls.
- Casino Floor, 7%
Redesigned casino floor to improve efficiency.
- Development Process, 5%
Improved product development process for Hasbro's Games' Eclusives business.
"guest service," "game operations," and "direct reports" are among the most common skills that gaming directors use at work. You can find even more gaming director responsibilities below, including:
Communication skills. One of the key soft skills for a gaming director to have is communication skills. You can see how this relates to what gaming directors do because "gambling services workers must explain the rules of the game to customers and answer their questions." Additionally, a gaming director resume shows how gaming directors use communication skills: "coordinated and developed marketing communication for trade shows, market specific collateral, website, press releases and white papers. "
Customer-service skills. Another essential skill to perform gaming director duties is customer-service skills. Gaming directors responsibilities require that "gambling jobs involve interaction with customers." Gaming directors also use customer-service skills in their role according to a real resume snippet: "ensured that the highest level of guest service was achieved and maintained on a daily basis. "
Math skills. Another skill that relates to the job responsibilities of gaming directors is math skills. This skill is critical to many everyday gaming director duties, as "because they may deal with large amounts of money, gambling services workers must be good at math." This example from a resume shows how this skill is used: "manage game clock, score board, announcements and track statistics of personnel of each sporting event. "
Organizational skills. gaming director responsibilities often require "organizational skills." The duties that rely on this skill are shown by the fact that "gambling managers and supervisors should have an orderly system in place to handle administrative and other tasks for overseeing gambling services workers." This resume example shows what gaming directors do with organizational skills on a typical day: "managed organizational efforts and field management for varsity athletic events. "
The three companies that hire the most gaming directors are:
- Microsoft16 gaming directors jobs
- Caesars Entertainment2 gaming directors jobs
- Churchill Downs2 gaming directors jobs
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Compare different gaming directors
Gaming director vs. Assistant casino shift manager
These skill sets are where the common ground ends though. The responsibilities of a gaming director are more likely to require skills like "business development," "game operations," "direct reports," and "event management." On the other hand, a job as an assistant casino shift manager requires skills like "csm," "customer service," "procedure manuals," and "inc." As you can see, what employees do in each career varies considerably.
On average, assistant casino shift managers reach similar levels of education than gaming directors. Assistant casino shift managers are 3.3% less likely to earn a Master's Degree and 0.4% less likely to graduate with a Doctoral Degree.Gaming director vs. Surveillance manager
Each career also uses different skills, according to real gaming director resumes. While gaming director responsibilities can utilize skills like "guest service," "business development," "game operations," and "direct reports," surveillance managers use skills like "risk assessments," "regulatory compliance," "surveillance equipment," and "table games."
In general, surveillance managers achieve similar levels of education than gaming directors. They're 0.1% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Gaming director vs. Casino shift manager
The required skills of the two careers differ considerably. For example, gaming directors are more likely to have skills like "business development," "game operations," "event management," and "development process." But a casino shift manager is more likely to have skills like "guest complaints," "guest relations," "floor supervisors," and "slot operations."
Casino shift managers typically earn similar educational levels compared to gaming directors. Specifically, they're 0.4% more likely to graduate with a Master's Degree, and 1.1% more likely to earn a Doctoral Degree.Gaming director vs. Poker manager
Types of gaming director
Updated January 8, 2025
