Gaming floor supervisors work in casinos and manage the staff during their shifts. They see to it that games are played according to the rules, and both staff and guests act appropriately, respecting legal regulations and federal policies controlling gambling activities. They answer customers' questions, resolve complaints, and provide information about bets and payouts.
Customer service is a big part of this job. You will walk the floors and welcome clients. You will have to be available to customers at all times, keeping polite and professional while resolving their problems. You will be responsible for dealing efficiently yet discretely with potential compulsive behavior. Scheduling work for your staff will also be your job and record cash transactions, spotting cheating and suspicious activities, and training gaming dealers.
Experience as a dealer will be important to have to perform this role well. A high school diploma will suffice as far as formal education goes, but you will need a state license to be a casino worker. Outstanding customer skills will be a must.
Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.
Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.Education
Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.Training
Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.
Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.
Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.
Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.Licenses, Certifications, and Registrations
Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.
Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.Work Experience in a Related Occupation
Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.Advancement
Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.
Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.Important Qualities
Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.
Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.
Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.
Math skills. Because they deal with large amounts of money, many casino workers must be good at math.
Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.
Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of table games manager you might progress to a role such as table games shift manager eventually. Later on in your career, you could end up with the title table games shift manager.
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 35.4% of gaming floor supervisors listed guest service on their resume, but soft skills such as communication skills and customer-service skills are important as well.
Zippia allows you to choose from different easy-to-use Gaming Floor Supervisor templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Gaming Floor Supervisor resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
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|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|5||Northern Quest Resort & Casino||$51,014||$24.53||3|
|6||Mystic Lake Casino||$50,927||$24.48||5|
|7||Seneca Resorts & Casinos||$50,856||$24.45||3|
|8||Tulalip Resort Casino||$50,484||$24.27||3|
|9||Pala Casino Spa and Resort||$49,971||$24.02||4|
|10||Jackson Rancheria Casino Resort||$49,831||$23.96||3|