Gaming Manager Careers

What Does a Gaming Manager Do

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

How To Become a Gaming Manager

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

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Average Salary
$54,515
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
73,371
Job Openings

Gaming Manager Career Paths

Top Careers Before Gaming Manager

Cashier
12.1 %
Manager
9.0 %

Top Careers After Gaming Manager

Manager
9.6 %

Gaming Manager Jobs You Might Like

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Average Salary for a Gaming Manager

Gaming Managers in America make an average salary of $54,515 per year or $26 per hour. The top 10 percent makes over $95,000 per year, while the bottom 10 percent under $31,000 per year.
Average Salary
$54,515
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Gaming Manager Demographics

Gender

male

61.2 %

female

34.8 %

unknown

4.1 %

Ethnicity

White

73.6 %

Hispanic or Latino

10.2 %

Black or African American

5.4 %

Foreign Languages Spoken

Spanish

61.9 %

French

14.3 %

Portuguese

4.8 %
Show More Gaming Manager Demographics

Gaming Manager Education

Majors

Business
21.2 %

Degrees

Bachelors

60.0 %

High School Diploma

17.0 %

Associate

12.2 %

Top Colleges for Gaming Managers

1. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

2. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

3. Howard University

Washington, DC • Private

In-State Tuition
$26,756
Enrollment
6,166

4. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

5. SUNY College at Plattsburgh

Plattsburgh, NY • Private

In-State Tuition
$8,369
Enrollment
5,229

6. George Washington University, The

Washington, DC • Private

In-State Tuition
$55,230
Enrollment
12,161

7. Georgetown University

Washington, DC • Private

In-State Tuition
$54,104
Enrollment
7,089

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

10. Syracuse University

Syracuse, NY • Private

In-State Tuition
$51,853
Enrollment
14,759
Show More Gaming Manager Education Requirements

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Top Skills For a Gaming Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.7% of gaming managers listed customer service on their resume, but soft skills such as math skills and customer-service skills are important as well.

  • Customer Service, 15.7%
  • Game Room, 9.0%
  • Internal Audit, 6.5%
  • Guest Service, 5.9%
  • Game Operations, 4.7%
  • Other Skills, 58.2%
  • See All Gaming Manager Skills

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Updated August 18, 2021