Gaming manager job description

nspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

* Direct team members in accordance with policies and policies and procedures and the efficient operation of all table games
* Responsible for providing an outstanding gaming experience/environment
* As designated company Compliance Officer, must be thoroughly knowledgeable with respect to the Casino Control Act, its attendant regulations and internal controls
* Prepare reports on the status of each shift, including level of morale, technical skill levels of employees, staffing requirements and recommended instructions
* Ensure that cash transactions over $10,000 during one gaming day are recorded and submitted according to policy
* Assist in the development of casino policies, ensuring compliance with government and company regulations and requirements
* Appropriately handle difficult circumstances that may arise on the casino floor in a constructive and business-like manner, balancing the interest of the guest, employee and company
* Regularly engage with guests as they play in a positive, enthusiastic manner in order to build new and cultivate existing relationships
* Responsible for the achievement of customer service objectives and return visits of profitable customers

Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures. Ensures proper procedure is used by all dealers under supervision. Verifies all gaming table transactions in supervised area. Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate. Verifies issuance of credit after completion of all authorization procedures. Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace. Directly responsible for customer service objectives. Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system.

EDUCATION/SKILLS/EXPERIENCE:

Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision. Supervisory, communication and organizational skills. Direct dealing experience with the game(s) contained in assigned pit area.

General business and accounting knowledge. Broad knowledge of casino games, rules, procedures and regulations. Experience dealing on all games. Prior supervisory experience, preferably within the Table Games department.

QUALIFICATIONS:

* Strong communication, supervisory and organizational skills
* Proven ability to direct and motivate employees

DISCLAIMER:

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."

O

Tipico North America is looking for someone who can Provide regulatory oversight and support for day-to-day operational needs in these jurisdictions.

The Interactive Gaming Manager will report directly to the Sr. Technical Compliance Manger and will collaborate & coordinate with all departments.

They will be responsible for handling all regulatory and compliance matters as they relate to Online Sports Wagering and iGaming Operations within certain jurisdictions, including Colorado, Ohio and New Jersey. The position holder ensures this is done by doing the following:

Responsible for ensuring the proper operation and integrity of the Sports Wagering and iGaming operation, monitoring and ensuring compliance with State and Federal regulations

Reviewing and assessing all reports of suspicious behavior, taking the appropriate actions to escalate as deemed necessary or not

Responsible for the day-to-day management of all Anti-Fraud procedures and policies, including review of all online withdrawals, suspicious activity or fraudulent accounts

Coordinate with the anti-money laundering (AML) Team to ensure effective processes, assessments and reviews of potential AML issues

Coordinate with the Responsible Gaming Manager to ensure that the company effectively handles all responsible gaming cases, player communications and concerns, reporting and reviews

Reviewing complex/high profile Security, Game Integrity and Responsible Gaming cases to avoid financial loss, reputational damage, and/or any regulatory breaches

Collaborating with internal stake holders to develop Internal Controls and ensuring they are maintained and followed in accordance with state and federal regulations

Coordinate communication of all changes to Internal Controls, systems, policies and procedures with all regulatory bodies

Monitor and review daily, weekly, monthly and annual reporting requirements for all regulatory bodies and state and federal taxing authorities as required

Ensure and maintain a good working relationship with regulators, so that all required communication and reporting between the Sports Wagering and iGaming operation and the regulator(s) is in place

Ensuring the proper operation and integrity of interactive gaming and reviewing all reports of suspicious behavior, and immediate notification to regulators upon detecting any person participating in Internet wagering who is (1) engaging in or attempting to engage in, or who is reasonably suspected of cheating, theft, embezzlement, collusion, money laundering, or any other illegal activities, including those activities; (2) required to be excluded pursuant to state law; or (3) Prohibited by the Company from Internet wagering
All additional duties as assigned

Santa Clara Valley (Cupertino),California,United States

Software and Services

+ Technical leadership or software engineering management experience

+ Strong organizational skills and adaptive approach to problem solving

+ Expert level knowledge of at least one modern GPU API (Vulkan, Metal 2, DirectX 12)

+ Expert level knowledge of GPU architecture and an understanding of tradeoffs that are made in the design process

+ Excellent problem solving, debugging and performance analysis ability

**Description**

We are looking for a leader to join the Metal Games Ecosystem team, helping game developers world wide who are building games using the Metal API. In addition to leading a team working directly with 3rd party engineering teams to deliver highly optimized solutions you will contribute feedback and ideas to the Metal API Frameworks team and other cross functional teams at Apple helping to create future features that will be great for the Metal Games Ecosystem.

**Education & Experience**

Master's degree in Computer Science, Computer Engineering, Mathematics or equivalent experience.

**Additional Requirements**

+ Prior game development, developer relations engineering or API development experience preferred.

**Apple Footer**

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you're applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .