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El Prado Palo Alto jobs

- 104 jobs
  • Maintenance Assistant

    The Gardens Court 3.9company rating

    The Gardens Court job in Palm Beach Gardens, FL

    The Maintenance Assistant provides quality maintenance functions to the facility in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements High school graduate or equivalent preferred Minimum of one (1) year maintenance experience preferred Proven knowledge of various mechanical, electrical, and plumbing systems preferred Knowledge of local building codes and ordinance preferred Specific Job Requirements Valid driver's license in current State with satisfactory driving record per Life Care standards Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Assist with preventive maintenance, repairs, and replacements Inspect equipment/systems regularly for proper functioning and safety Run errands, handle incoming and outgoing freight, and lift and move heavy furniture and equipment Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer
    $23k-30k yearly est. 26d ago
  • Physical Therapist (PT)

    The Gardens Court 3.9company rating

    The Gardens Court job in Palm Beach Gardens, FL

    The PT - Physical Therapist provides direct rehab care in physical therapy to patients upon physician referral in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Graduate of an accredited program in physical therapy, BSPT, MSPT, or DPT (2003 or later must have MSPT or DPT) Currently registered/licensed in applicable State. Must maintain an active license in good standing throughout employment. One (1) year experience in post acute care or related setting preferred CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Participates in community health matters/projects as appropriate Proficient in Microsoft Word, Excel, and e mail Liaisons with patients, families, support departments, etc., to adequately plan for patient needs Must demonstrate good body mechanics at all times Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Follow physical therapy treatment plans for patients Establish, assess, and modify realistic, measurable, timely, and functional goals Oversee and evaluate care given by PTAs, Rehab Aides, and PT and PTA students Chart appropriately and timely Utilize therapy software appropriately and accurately Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer
    $60k-77k yearly est. 30d ago
  • Market Attendant

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    Are you a hospitality professional with experience in customer services and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Deli Attendant. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 Hiring Bonus Primary Responsibilities: 1. Perform opening and closing procedures as assigned by manager. 2. Maintain stock and inventory control. 3. Provide customers with assistance in a professional and timely manner. 4. Maintain cleanliness and organization of store and all working areas. 5. Prepare food items for customers. 6. Maintain a customer service mentality at all times. 7. Perform additional duties as assigned. Position Requirements: * Must be able to stand for lengthy periods. Education/Experience: * High School Diploma is required. * Must have knowledge of retail sales food preparation and Food equipment/preparation. * Must have excellent "front of house" communication skills. Working Conditions: * Guest ordering counter. * Indoors Equal employment opportunity - Drug-Free Workplace
    $20k-26k yearly est. 20d ago
  • Reservations Sales Agent - Remote in FL

    South Seas 4.1company rating

    Remote or Captiva, FL job

    Join the Team at South Seas as a Reservations Sales Agent! Remote in Florida - applicants must currently reside in Florida. Are you a detail-oriented people person who loves creating memorable guest experiences? As a Reservations Agent at South Seas, you'll be the friendly voice assisting guests, travel agents, and partners with reservations, inquiries, and special requests. From managing bookings to maintaining accurate records and supporting our front desk team, you'll be an integral part of ensuring seamless stays. If you're organized, tech-savvy, and thrive in a fast-paced environment, we want you on our team! Apply now and help guests start their dream vacations. We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy POSITION OVERVIEW Responsible for performing a variety of duties related to property reservations; responds to communications from guests, travel agents, and referral networks concerning reservations; creates and maintains reservation records and promptly processes any cancellations and modifications. ESSENTIAL FUNCTIONS Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following: Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations based on their preferences and needs. Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity. Process reservations by email, telephone, fax or central reservation systems referral. Maintains reservations records; prepares and distributes notifications of confirmation; processes advance deposits on reservations. Supply availability, pricing information and booking instructions to wholesalers, and travel partners. Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc. Thorough knowledge of all hotels' layouts, room locations, room types, as well as hotel services, features, and hours of operation. Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management. Maintains awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows. Communicates reservation information to the front desk and provides support to front desk staff which may include high-level education on reservations-related tasks and training from time to time. Tracks future room availability on the basis of reservations. Maintains accurate records and files related to the areas of assignment. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Participate in department and company meetings and functions. POSITION REQUIREMENTS High School Diploma/GED; AND one (1) year of resort operations support experience; OR an equivalent combination of education, training, and experience. Must be proficient in Office 360, and be able to keystroke at 50 wpm, without error. REMOTE LOCATION REQUIREMENTS Professional In-Home Office Workspace: A dedicated, private area suitable for calls/video with minimal background noise and a neutral background (or ability to use a virtual background). Hardware/desk setup: Space to accommodate dual monitors (e.g., two 24″) plus a laptop/dock, external keyboard/mouse, and adequate lighting. Internet: Reliable high-speed service ≥50 Mbps down / ≥10 Mbps up; latency Availability: Work during designated core hours and be able to attend on-site meetings in Fort Myers/Cape Coral as needed. Work hours may include holidays. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS Must be able to work in a fast paced, deadline driven environment. Ability to efficiently work in an in-home office setting, use standard office equipment. Stamina to sit for extended periods of time. Vision to read printed materials and computer screens with dexterity to utilize computer equipment. Hearing and clear speech to communicate in person or over the telephone. Flexible schedule: days and times may vary based on need Schedule: Monday - Friday 8am-5pm, weekend days as needed Compensation: Base + Incentive Travel: Initial orientation and training will require a one-week stay at South Seas. Additionally, the employee will be expected to attend quarterly in-person meetings on property (typically two days per quarter). Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
    $30k-34k yearly est. 60d+ ago
  • Director of Front Office

    South Seas 4.1company rating

    Captiva, FL job

    The Director of Front Office is a key leadership position responsible for managing and elevating the guest experience through seamless coordination of the Front Desk, Guest Services, Guest Response Center and Bell Services operations. This role ensures an attentive, courteous, and efficient arrival-to-departure process for all guests, while also driving departmental performance, financial success, and team development. As part of the Rooms Division leadership team, the Director of Front Office will collaborate closely with the Director of Rooms, Resort Manager, and other department heads to deliver memorable guest experiences, uphold brand standards, and implement strategic initiatives. This position plays a critical role in training, operational oversight, and continual service improvement while actively supporting the resort's long-term vision. Essential Functions & Responsibilities (including but not limited to) Leadership & Team Management Lead, mentor, and develop a high-performing Front Office team, fostering a culture of accountability, service excellence, and teamwork. Responsible for recruiting, hiring, onboarding, training, performance management, and succession planning for all Front Office team members. Conduct regular team meetings, daily briefings, one-on-ones, and annual performance evaluations. Ensure all team members are trained in service standards, property protocols, emergency procedures, and resort systems. Operational Oversight Oversee day-to-day operations of the Front Desk, Concierge, Bell Staff, and Guest Services functions. Ensure guest arrival, room assignment, check-in/check-out processes, and billing operations are executed accurately and efficiently. Monitor daily reports (e.g., arrivals, departures, VIPs, special requests) and coordinate with Housekeeping, Reservations, and Engineering to meet guest needs. Ensure accurate handling of financial transactions, deposits, adjustments, and cash reconciliation procedures. Maintain daily shift logs and ensure proper documentation for all operational activities. Guest Experience & Service Recovery Serve as the primary point of contact for guest issues, complaints, and feedback, responding promptly and empathetically while ensuring successful resolution. Actively engage with guests throughout their stay to anticipate needs, identify service opportunities, and exceed expectations. Oversee all VIP and special occasion stays, ensuring personal attention and coordinated touchpoints across departments. Monitor service metrics (Zingle, Medallia, direct feedback) and implement continuous improvements based on insights. Strategic & Financial Leadership Collaborate with the Director of Rooms and Resort Manager on forecasting, budgeting, and P&L analysis for the department. Analyze labor productivity and staffing levels in relation to occupancy and forecast, ensuring effective scheduling and resource optimization. Identify and implement operational efficiencies and service innovations to enhance guest satisfaction and revenue generation. Monitor and control department expenses, including labor, supplies, and equipment maintenance. Technology & Systems Management Ensure proficiency and accuracy in all Front Office systems including SMS HOST, HotSOS, iHotelier, Safelok, Zingle, and Medallia. Generate and analyze performance, occupancy, revenue, and labor reports to support strategic decision-making. Maintain accurate and up-to-date departmental SOPs, training materials, and policy documentation. Manager on Duty (MOD) Responsibilities Serve as MOD as scheduled, acting as the senior leader on-site to support operational needs, resolve guest concerns, and ensure smooth cross-departmental coordination. Assist in emergency response situations, including evacuations, guest safety concerns, and incident reporting in collaboration with Security and Engineering teams. Enforce resort safety protocols and provide guidance to staff and guests in critical situations. Managerial & Administrative Responsibilities Administer employee relations and disciplinary actions fairly and consistently, in alignment with company policies and procedures. Conduct onboarding, orientation, and continuing education for all Front Office associates. Lead the development and ongoing revision of SOPs, department workflows, and guest service playbooks. Education & Experience Requirements High School diploma or GED required; associate or bachelor's degree in hospitality, Business Administration, or a related field strongly preferred. Minimum of 5 years in a hotel Front Office leadership role, preferably within a resort or luxury property. Minimum of 3 years' experience managing a team, including hiring, coaching, scheduling, and performance reviews. Technical & Communication Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Proficiency in SMS HOST, HotSOS, Safelok, Zingle, iHotelier, and related property management systems preferred. Strong written and verbal communication skills; fluency in English required; bilingual (Spanish or Creole) is a plus. Ability to communicate complex information clearly and effectively with guests, peers, and senior leadership. Physical & Working Conditions Must be able to work in a high-energy, fast-paced environment with fluctuating demands. Must be able to stand, walk, and remain mobile for extended periods. Must be able to lift up to 40 pounds and respond to physical demands of the job. Must be comfortable working indoors and outdoors, including exposure to heat, humidity, or inclement weather. Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours. Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Company: Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Daily Meal Program Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
    $43k-67k yearly est. 60d+ ago
  • Sales Coordinator

    South Seas 4.1company rating

    Captiva, FL job

    Job Description Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4% Commuter and Company-paid Toll Programs Complimentary Daily Shift Meal POSITION OVERVIEW Responsible for providing varied secretarial and office administrative assistance to a manager and staff; may provide lead direction to office support staff. ESSENTIAL FUNCTIONS & RESPONSIBILITIES (but not limited to) Receives and screens visitors personally and on the telephone, providing information which may require the interpretation of policies and procedures; takes messages or refers the caller to the proper person. Researches and compiles a variety of informational materials from sources both inside and outside the office; summarizes such information as directed. Opens and sorts mail and attaches pertinent backup materials; processes outgoing mail as required. Inputs and retrieves data or prepares reports. Attends to a variety of office administrative details, such as travel, meeting and conference arrangements, monthly inventory equipment purchases and repair and personnel document preparation. May attend meetings and prepare minutes as required; initiates specified correspondence independently for signature by appropriate management, supervisory or professional staff; reviews finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage. Organizes and maintains various office files; purges files as required. Follows up on projects, transmits information, and keeps informed of activities. Schedules and arranges for meetings; organizes own work, sets priorities and meets critical deadlines. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. POSITION REQUIREMENTS High School Diploma/GED but preferred degree in administration or related field. Must possess 2+ years of clerical/administrative experience, or an equivalent combination of education, training and experience. Excellent communication skills with fluency in English required. Bilingual would be a bonus. Must be proficient in Inventory Management Systems and Microsoft Office. COMPLIANCE REQUIREMENTS Must have a valid driver's license, motor vehicle background check will be completed QUALIFICATIONS, SKILLS, & ABILITIES Knowledge of: Policies and procedures of the department. Use of specified computer applications involving Delphi, SMS, word processing, data entry and/or standard report generation. Use of specified computer applications involving the design and management of databases or spreadsheet files and the development of special report formats. Business arithmetic. Office administrative practices and procedures. Business letter writing and the standard format for typed materials. Record keeping principles and practices. Correct business English, including spelling, grammar and punctuation. Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone. Skill in: Performing office support duties. Reading and explaining rules, policies and procedures. Resolving varied office administrative problems. Organizing, maintaining and researching office files. Composing and merging correspondence independently or from brief instructions. Compiling and summarizing information and preparing periodic or special reports. Using initiative and independent judgment within established procedural guidelines. Organizing own work, setting priorities and meeting critical deadlines. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with those contacted in the course of the work. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS Must be able to work in a fast paced, deadline driven environment. Mobility to work in an office setting, use standard office equipment. Stamina to sit for extended periods of time. Strength to lift and carry up to 20 pounds. Vision to read printed materials and computer screens with dexterity to utilize computer equipment. Hearing and clear speech to communicate in person or over the telephone. Flexible schedule: days and times may vary based on need; this is NOT a remote position. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
    $30k-39k yearly est. 7d ago
  • Head of Racquet Sports Professional

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    The Head of Racquet Sports Professional qualifies for both the executive and administrative exemptions. The Head of Racquet Sports Professional will customarily and regularly direct the work of two or more full-time employees and exercise managerial authority over them. The position includes the involvement in making recommendations regarding hiring, firing, employee relations, training and development, performance appraisal/management, health and safety and career advancement. In addition, on a regular basis, the Head of Racquet Sports Professional exercises discretion and independent judgment on matters of significance in the completion of administrative duties supporting all racquet activities. Head of Racquet Sports Professional is responsible for overseeing racquet sports activities, including tennis, pickleball, and padel, at Fisher Island Club. This role involves managing programs, supervising assistants pro staff and ensuring a high-quality experience for all members and guests. The ideal candidate will have a background in racquet sports, leadership skills, and a passion for promoting an active lifestyle. An individual with great interpersonal skills, stamina, sensitivity, high moral standards and overall multi-tasking ability to report directly to the Director of Racquet Sports. The Head of Racquet Sports Professional will be present and available to all members not only when the Director is available but also on his absence. In accordance with Fisher Island Club's philosophy, the Head of Racquet Sports Professional work together with all team members sharing a common goal of a successful and innovative club. Head of Racquet Sports Professional to demonstrate integrity and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Key Responsibilities: Program Development Plan and manage a comprehensive program and schedule of racquet sports activities, including leagues, tournaments, and social events. Develop and implement comprehensive racquet sports junior program for all skill levels and ages along with assistant pros. Collaborate with the marketing team to create, market and promote programs and events. Evaluate and suggest improvements in existing tennis, padel and pickleball programs based on member feedback and participation. Manage the adult tennis women and men's state league by creating teams, recruiting players, developing their training programs and matches' schedules. Attend regional RSPA, PTR, USTA or equivalent meetings among member clubs, industry functions and act as USTA liaison for rules and regulations monitoring for compliance with state and national league rules and policies. Staff Management Recruit, train, and supervise assistant professionals and maintenance staff. Create training procedures to be followed by assistant pros. Evaluate assistant pro staff performance and provide constructive feedback with the authority to suggest personnel actions, including disciplining and rewarding staff members. Analyze, create and update a facility maintenance checklist of job responsibilities to be followed by the maintenance staff. Supervise, direct and evaluate the maintenance staff. Administrative Duties Develop and work with the Director to analyze and finalize the racquet sports budget. Manage the budget and inventory for equipment, maintenance, and teaching purchases. Maintain accurate records of lessons, programs, and member participation. Ensure compliance with all club policies and safety regulations. Create rules for all competitive and social events. Organize and oversee tournaments, leagues, and special events. Write weekly articles and video for the newsletter covering the racquet sports Facility Management Manage the maintenance and cleanliness of all racquet sports facilities. Manage the maintenance team to ensure courts and equipment are in excellent condition. Implement and enforce booking reservation policies. Regularly engage with the grounds and building department to ensure work orders are reported and addressed. Coaching and Instruction: Provide private and group lessons for all ages and skill levels. Stay updated on industry trends and best practices to improve programs and services. Attend training/ workshops pertaining to racquet club management for professional development within the Fisher Island Club. Represent the club/facility in professional tennis activities, including meetings of the national and/or local division of RSPA, PTR and in tournaments such as pro-am with members, as well as state or national events as time will permit with the approval of the Director of Racquet Sports. Member Engagement: Foster a welcoming and inclusive environment for all members. Address member inquiries and concerns promptly and professionally. Organize and participate in member events to build community and engagement. Respond to and resolve member and guest problems and complaints. Job Requirements Duties Include Formulate and recommend short-term and long-term goals for the tennis, padel and pickleball programs as well as strategic plans to reach established goals. Inspect the courts and facilities prior to start of play and ascertain that all necessary maintenance has been performed to provide a safe environment for all users. Ensure all teaching equipment are properly stored and maintained. Ensure with pro shop staff that all daily lessons and court bookings are accounted for on the system. Monitor, analyze and consider options to maximize court usage including special events, clinics, lessons, and play. Devote a reasonable number of hours to playing with members as a Club ambassador, to obtain information regarding members' likes and dislikes and to promote Club programs regardless of level of members' experience; such play is not to be considered a playing lesson. Enforces all club rules and regulations governing the use of the club/facility, its equipment and other property. Works cooperatively with other departments to develop combined programs for the membership. Inform and make recommendations to the Racquet Club Director regarding problems or issues relating to members, guests, or other general tennis department-related matters. Assist pro-shop manager and personnel as needed by serving the membership on sales, game arrangements, court reservations, and racquet stringing. Maintain a positive and productive culture in the workplace. Exercise discretion and independent judgment in the completion of job duties related to matters of significance. Acts as the Club's Ambassador to enhance the value of the Club. Act as manager on duty in director's absence. Be on site whenever the director is not on the grounds. Job Qualifications: Bachelor's degree in business administration, hospitality, or a related field preferred and/or applicable experience. Minimum of 5 years as a Head Professional, or as Assistant Racquet Sports Director with at least 2 years with leadership roles supervising assistants. RSPA, PTR or equivalent professional certification required. Pickleball and Padel Professional Certification required. Experience in a service-related field, preferably at exclusive private country club environment/and or resort. Knowledge of tennis, padel and pickleball program, activities, educational and recreational events. Experience using analytics to interpret outcomes, identify opportunities and drive membership decisions. Database experience with computer software programs. A charismatic, energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, and reports to staff, members, and guests. Ability to use effective problem-solving skills, and make independent decisions when circumstances warrant, exhibits sound and accurate judgment and makes timely decisions. Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints. Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Must be highly visible and have the ability maintain a flexible work schedule including nights, weekends, and holidays as dictated by the event schedule. CPR/AED yearly certification required. Skills: Self-motivated, self-starter, able to share ideas, and implements plans without significant oversight after plans were discussed with Racquet Club director. High level of playing skills is required with College, ATP or WTA playing experiences. Proficient level of computer knowledge with a specific, basic knowledge of Microsoft Office. Excellent communications skills and ability to speak and read English is required. Strong interpersonal and communication skills. Ability to work independently and to exercise initiative. Strong organizational ability. Ability to work with a wide variety of ages and demographic groups. Ability to take charge and motivate others. Enthusiastic, patient, entertaining, enjoyable and exercises self-control. Possess the ability to handle high stress and volume of children and adults while maintaining a positive, caring, and professional composure Working Conditions: Work is performed in an office environment and outdoor for extended periods. Ability to work in a fast-paced environment and have ability to meet deadlines. Ability to stand, walk, and actively engage in racquet sports activities for extended periods. Capability to lift and carry equipment up to 50 pounds. This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the Job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.
    $25k-40k yearly est. Auto-Apply 60d+ ago
  • Golf Operations Attendant

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    The Outside Golf Staff will come in contact with members and guests more than anyone at the club, when they arrive at the Club, when they are preparing to go to the tee or practice range, as they return from the course, and when they leave the Club. Be ready. By anticipating needs, we will provide better service. Become familiar with the habits of regular patrons, and review the daily starting sheet and lesson book to most efficiently offer the highest degree of service Areas of responsibility: The bag room staff responsibilities include, but are not limited to the following: One of the most visible operations to Members and Guests is the service provided by the Outside golf Staff. We only have one opportunity to make a good first impression. The golf staff working in the cart and staging area often conveys this image. Using the member's name and offering consistently high-quality services are without question the most important factors leading to the success of any Club. As a member of the Outside golf staff, you will have a great deal of direct contact with the Members. It is only natural, therefore, that your members should judge the quality and standards of the club by your appearance, attitude, and actions as much as the quality of our facility, merchandise, and golf course. Club Storage at The Links at Fisher Island Club is provided to those members that choose to pay an annual fee for this service. In addition to the fee, members usually volunteer gratuities for our service. They are therefore entitled to the following services from our bag room staff: All Bags that enter our storage facility shall be cleaned thoroughly prior to placement on the bag racks. All zippers shall be zipped closed. This includes clubs belonging to members, guests, rental clubs even staff members. Loose clubs should be tagged, dated, and placed in a separate “lost &found” area. Only Golf bags should be stored on bag slots. All rental sets should be wiped, checked to make sure they didn't get mixed up into a different set, and that there are none missing. They should then be placed in the designated area on the rack. A number of clean towels should be available each day for use by our members and guests. They are to be provided for on the golf carts, on the driving range, and on the table in the staging area. Clean ice, cups, and drink coolers when requested should be available for members and guests. Make sure all drinks are adequately billed to the member's account or guest's account daily. Hotel drink charges should be done right after they have completed play, so they don't check out and not get charged. An adequate number of clean, charged golf carts should be staged and set up with filled sand holders, tees, scorecards, pencils, 2 green towels, and a daily pin sheet. Always clean members' private carts whenever possible, including washing exterior when needed, floorboard, replenishing the sand bucket, and offering clean towels. The bag storage area should never be left open when left unattended. Always inform another staff member when it is necessary to leave the area. When you must leave the area take a radio with you. The bag room staff should never allow members or guests to carry or load their own bags. Always be aware of the bag drop area, and be attentive when golfers are arriving. When opening, check with the starter for special groups and inform the starter when carts are signed out for range only so charges can be applied if applicable. The bag room opener should put out a black service box containing an ample supply of ball markers, tee's, towels, and divot tools for the day's use. The opener also communicates with the golf course superintendent to update the flag placement on the first tee message board and the corresponding golf cart pin sheets for that day. The opener also updates the yardage on the driving range signs and makes sure the clocks are working and the correct time. Education/Skill/Work Experience Required: Minimum 2-year Golf Operations experience in a high-end private golf club facility Valid driver's license (no points/suspension) High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience Attendants must be courteous, friendly, and have a professional manner Ability to work effectively with little supervision Ability to organize and prioritize work Must be able to work independently handling high volume and ability to multitask Must possess computer and phone skills Must thrive in a fast-paced environment. Knowledge of the game of golf, its traditions, and etiquette is required Required to perform with a high degree of professionalism and commitment to excellence. Excellent interpersonal and verbal communication skills are a must. The candidate must have English language skills to clearly communicate verbally with members, guests, supervisors, and co-workers. Spanish language skills are a benefit. Must enjoy working outdoors for extended periods of time. The candidate must be able to work a flexible schedule that includes weekends, holidays Perform other duties as required. Working Conditions: Outside (all weather conditions) Ability to regularly lift weight in excess of 25 pounds Must keep work area clean and free of accident hazards Must be able to bend, stoop, and stand for hours at a time Work is not performed in an office environment and is exposed to outdoor conditions and temperatures. This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change. I have reviewed the above job description
    $22k-26k yearly est. Auto-Apply 60d+ ago
  • BUSSER- BEACH CLUB

    Fisher Island Club 4.0company rating

    Miami Beach, FL job

    Job Description Are you a hospitality professional with experience in F&B and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Assistant Server. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Job Summary: Set and clean dining room tables before, during, and after meal service; assist food servers with miscellaneous tasks. Primary Responsibilities: Assists Servers in their set-up, service, and clean-up tasks. Serves water as members and guests are seated. Assists in carrying food trays to tables. Removes soiled dishes from the table; brings them to the dishwashing area. Removes soiled linen and replaces it with clean linen. Sets tables with silverware, glassware, and other items. Cleans dining room areas. Stocks servers' station with supplies. Collects trash from the dining room, grill, and other specified places after each serving period. Dust chairs before and after meals. Keeps ice bins and buckets filled. Sets up, empties, and cleans salad bar. Cleans and stores child high chairs and booster seats. Collects soiled linen from the dining room; transfers to the linen pick-up area. Takes packaged take-out orders to the reception stand for member pick-up. Folds napkins and bread basket linens. Cleans-up spills, and broken service ware and attends to similar problems during service with minimal disruption to diners. Assists Dining Room Manager and other employees in assuring that the club's policies and procedures for serving alcoholic beverages are consistently followed. May assist banquet personnel in setting up, serving, and cleaning up after banquet functions. Polishes silver service items. Attends pre-service training (line-up meeting). Moves tables and chairs as needed for the next member and guest diners. Re-sets tables at the end of shift for the next meal period. Assists with banquet and buffet setup. Helps to maintain a fully stocked buffet. Performs other appropriate duties as assigned. Education / Skills / Work Experience Required High School diploma or GED required. Minimum of one-year work experience in a fine dining environment. Follows all club guidelines pertaining to table setting, order taking, and sequence of service. Knows and is able to communicate the menu items and daily specials. Knowledge of and ability to perform required roles during emergency situations. Licenses and Special Requirements Must be of legal age to serve alcoholic beverages. Food safety certification. Alcoholic beverage certification. Physical Demands and Work Environment Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, and twist or reach. Push, pull, or lift up to 50 pounds. Continuous repetitive motions. Work in hot, humid, and noisy environments. Equal Employment Opportunity - Drug-free workplace
    $17k-24k yearly est. 8d ago
  • Licensed Physical Therapist Assistant

    The Gardens Court 3.9company rating

    The Gardens Court job in Palm Beach Gardens, FL

    The PTA - Physical Therapy Assistant provides direct rehab care in physical therapy to patients upon physician referral under the supervision of a licensed Physical Therapist (PT) in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Graduate of an accredited program in physical therapy (ASPT) Currently registered/licensed in applicable State. Must maintain an active license in good standing throughout employment. One (1) year experience in post acute care or related setting preferred CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Participates in community health matters/projects as appropriate Must be proficient in Microsoft Word, Excel, and e mail Liaisons with patients, families, support departments, etc., to adequately plan for patient needs Demonstrate good body mechanics at all times Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Follow physical therapy treatment plans for patients under direction of the supervising PT Chart appropriately and timely Utilize therapy software appropriately and accurately Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer
    $37k-51k yearly est. 20d ago
  • Pickleball Professional Staff

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    Are you a hospitality professional with experience in Pickleball and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Racquet Club Pickleball Coordinator. This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities . The primary purpose of this position is to ensure proper review, timely processing and communication of all disbursements to Contractors, Vendors and Member/Owners in accordance with Fisher Island Club, Inc. policies and procedures. Candidates MUST have Accounts Payable Experience. A team builder and a proven partner in the Racquet Club Department. An individual with great interpersonal skills, stamina, sensitivity, and high moral standards to work closely with Director of Racquet Sports and Racquet Sports Head Pro on all aspects of the Fisher Island Club Pickleball operations. This position is responsible for coordinating, promoting, and implementing a dynamic pickleball program for Club Members. In accordance with Fisher Island Club's philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Duties and Responsibilities: In addition to the following duties and responsibilities, other duties may be assigned. Work to enhance the entire Fisher Island Pickleball program. Assist to implement a premier program that includes but is not limited to; daily and weekly programs, dynamic and progressive lessons, special events, tournaments, club-wide promotion, facility maintenance and presentation, and event promotion. Effective on-court communication skills and playing abilities are required. The ability successfully improves the pickleball playing abilities of participants is imperative. Provide the ability to assess players' strengths and weaknesses and provide members with accurate rankings. Maintain warm and inviting relationships with Club Members. Maintain a supportive and symbiotic relationship with tennis pros, pro shop attendants, and court maintenance personnel. Works closely with the other department team members such as, Director of Racquet Sports and Racquet Sports Head Pro to design, develop, and maintain a pickleball program and operation that is in keeping with all other top-tier Fisher Island Club offerings. Provide Pickleball hits, lessons, and training programs to members and guests. Tennis and/or Padel lessons would be offered if the candidate has enough experience on these racquet sports. Effective and ongoing communication with the Head Pro and Director of Racquet Sports on matters relating to all departmental operations. Keep accurate records of all Pickleball operations and activities. Be able to make appropriate decisions when the Head Pro or Director of Racquet Sports is not available. Assist the department in creating revenue-generating and member service opportunities, with a constant aim on member satisfaction and participation. Observe all situations and areas for safety. Active demonstration and implementation of the Club-wide service standards at all times. Maintain supplies as needed and arrange for equipment maintenance. Take ownership of the Pickleball facility and assume responsibility for the facility. A high standard of cleanliness and facility presentation is always expected. Conduct regular inspections of daily work areas, seeing that all is clean and orderly. Responsible for the marketing and promotion of all programs and events organized in collaboration with the Head Pro and Director of Racquet Sports. Regular attendance is essential to the successful performance of this position. Staff with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the club. Acts as the Club's Ambassador to enhance the value of the Club. Job Requirements: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Exceptionally strong Pickleball playing and teaching ability. Tennis and/or Padel playing and teaching experience is desired. Proven experience with communicating sound strategies of successful programming and operations. Bachelor's degree in business administration, hospitality, or a related field preferred and/or applicable experience. Minimum of 5 years as a professional. USPTA, PTR, USAP, PPA, or IPTPA affiliation and certification are required. Experience in a service-related field, preferably at exclusive private country club environment/and or resort. A charismatic, energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, reports to staff, members, and guests. Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints. Must be highly visible and have the ability maintain a flexible work schedule including nights, weekends, and holidays as dictated by the program's schedule. CPR/AED certification required within the first 30 days of hire. Upon employment, all associates are required to fully comply with Fisher Island Club rules and regulations for the safe and efficient operations of club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. Skills: Self-motivated, self-starter, able to share ideas, and implement plans without significant oversight after plans were discussed with the Director of Racquet Sports and Racquet Club Head Professional. The ability to play and compete at a top-tier level is required. Support and knowledge of DUPR (pickleball most accurate global rating system) is a requirement. Must be comfortable referring a Pickleball match, knowledge of rules, and knowledge of scorecard keeping. Proficient level of computer knowledge. Excellent communications skills and ability to speak and read English is required. Ability to work independently and to exercise initiative. Strong organizational ability. Ability to work with a wide variety of ages and demographic groups. Ability to take charge and motivate others. Enthusiastic, patient, entertaining, enjoyable and exercises self-control. Possess the ability to handle high stress and volume of children/young adults while maintaining a positive, caring, and professional composure. Other Requirements: Attendance required at staff meetings and club training. Attendance on training/ workshops pertaining to the racquet club industry is required for professional development within the Fisher Island Club. Represent the club/facility in professional activities, including meetings of the national and/or local division of industry organizations, and in tournaments such as pro-am with members, as well as state or national events as time will permit with the approval of the Racquet Club Director and Racquet Club Committee. Working Conditions: Work is performed in an office environment and outdoor walking, running, and standing for extended periods. Works in outside weather conditions.
    $22k-33k yearly est. Auto-Apply 60d+ ago
  • Golf Ground Maintenance

    Fisher Island Club 4.0company rating

    Miami Beach, FL job

    Job Description Are you a hospitality professional with experience in Golf courses and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Golf Ground Maintenance. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Job Duties Must be able to do landscaping, mowing, trimming, etc (all tasks related to landscaping) Assist with maintenance work as necessary Provide piping and setting of heads in new construction areas. Clean up, as requested. Perform additional duties as assigned Must be flexible to work holidays and weekends Education/Experience: Must have a High School diploma Must have a valid drivers license Working Conditions: Must be able to lift 50lbs repeatedly Outdoor environment Equal Employment Opportunity - Drug free workplace
    $27k-35k yearly est. 25d ago
  • Accounts Receivable Clerk

    South Seas 4.1company rating

    Captiva, FL job

    Job Description Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 % Commuter and Company-paid Toll Programs POSITION OVERVIEW The primary responsibility of this position is to ensure the accurate and timely completion of billing statements and monthly owner statements. The position shall also be responsible for performing various other duties in the support of the accounting department. ESSENTIAL FUNCTIONS Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following: Preparation and distribution of monthly home and condo Owner statements. Work closely with the Owner Relations department and Owners to address any questions regarding their accounts whether via email, phone calls or in person meetings. Process Owner payments and reconcile them each month. Process reporting documents to help analyze Owner activity. Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team. Demonstrates courteous, cooperative, and professional behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment. Support other accounting staff members as required by Management POSITION REQUIRMENTS Education: Bachelor's degree in Accounting or a related field preferred. Experience: Previous experience in Accounts Receivable, HOA billing, or Club A/R is strongly preferred. REQUIRED KNOWLEDGE AND SKILLS Proficient in the use of standard computer applications including word processing, data entry, report generation, and related administrative software. Ability to contribute to departmental goals through initiative, accountability, and teamwork. Demonstrated success in collaborating within diverse teams and fostering an inclusive, respectful work environment. Proven ability to manage and maintain accurate records and documentation. Highly organized; able to prioritize tasks, meet deadlines, and maintain attention to detail in a fast-paced environment. Strong verbal and written communication skills, with the ability to adapt communication style to diverse audiences. Skilled in delivering outstanding customer service with a focus on guest satisfaction and relationship building. Ability to train and support others in departmental procedures and standards. Demonstrates courteous, professional, and collaborative behavior when interacting with guests, team members, and leadership; promotes a positive and effective workplace culture. Excellent command of business English, including spelling, grammar, and professional correspondence standards. Strong understanding of office administration practices, recordkeeping, and workflow coordination. Familiarity with hotel or resort property management systems (PMS) preferred. WORKING CONDITIONS - PHYSICAL/MENTAL REQUIREMENTS The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mobility to work in an office setting; use standard equipment; stamina to sit for extended periods of time, strength to lift and carry up to 20 lbs.; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone. HOURS REQUIRED 40 hours per week, flexible schedule during certain times of the month, example; month end reporting. Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
    $26k-31k yearly est. 15d ago
  • Maitre D- Theapolis Mediterranean Fine Dining Restaurant

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    The Restaurant Maitre'd is a key position and imperative to driving business into the restaurant. The Maitre is responsible for coordinating and managing all reservations, dining room seating, guest assistance, guest needs and the flow of members in and out of the restaurant. Hospitality and communication skills are necessary and required. The Maitre d' is a pivotal role in shaping the member experience, driving operational efficiency, and leading a dedicated team to achieve exceptional standards. Key Responsibilities: * Organize greetings, seating, and exiting of all members using a professional demeanor. * Organize all reservations, and guests using the most effective member and restaurant-conscious procedures. * Professionally and effectively communicate with members and team members to ensure guest satisfaction. * Organize special requests for special events, birthdays, specialty cakes, flowers, etc. * Maintain guest relationships to promote repeat business. * Implement quick and efficient decisions based on guest and/or restaurant needs. * Uses business skills to maximize seating space to accommodate all members, walk-ins, and large parties. * Communicate with bar, service, kitchen, and leadership staff. * Provide the highest quality service to members at all times. * Awareness of all member needs, reservation needs, and restaurant needs at all times. * Program, manage, and utilize 7 rooms to full system capabilities. * Maintain a high standard of personal appearance and hygiene at all times, aligned with the Club's personal grooming standards. * Maintain integrity of service. * Speak with team members and members to encourage feedback. * Treat every member, team member, and vendor with respect and dignity. * Report for duty punctually wearing appropriate attire. * Effectively communicate with the team before, during, and after shifts. * Understand, plan, and execute steps of service. * Knowledge of all food and beverage menus and venue hours of operation. * Attend and participate in Food and Beverage leadership meetings. * Assist hosts/hostesses on the floor with guests during meal periods, and high-demand times should always be at the door. * Uphold the Club's Core Values while performing position responsibilities and adhering to Club policies and procedures, as stated in the Team Member Handbook. * Aware of department targets and objectives and strive for their achievement. * Generate new ideas for services and products to maintain a competitive and leading edge. * Support the Restaurant Manager in the implementing and/or following of department procedures. * Greet all members and clients in a professional and friendly manner. * Handle all inquiries and bookings for the restaurant in an efficient manner in order to maximize sales. * Prepare and print menus as required. * Ensure restaurant promotions are communicated correctly to team members and members. * Lead by example. * Support the leadership team in the development and training of the host/hostess team. * Coach and mentor individual team members to develop their skills and maximize performance. * Motivate and be proactive in encouraging team commitment and spirit. * Ensure the appearance of team members is according to company grooming standards. * Share ideas, best practices, and problems with the team and encourage their input in helping make decisions where possible. Qualifications: * High School Diploma and/or bachelor's degree in hospitality management, Business Administration, or a related field preferred. * Proven experience (3+ years) in a lead role in a private club or luxury hospitality, with a strong track record of operational excellence and member satisfaction. * Wine knowledge preferred; Knowledgeable to recommend wine pairings, recommending wines based on customer preferences. * Exceptional leadership and team-building skills, with the ability to inspire and motivate a diverse team. * Excellent interpersonal, communication, and negotiation skills. * Knowledge of industry trends, best practices, and emerging technologies in hotel/club management. * Demonstrated ability to maintain composure in high-pressure situations and effectively manage crises. * Proficiency in relevant software and technology used in hotel/club operations. * Ensure the company culture is visible in all aspects of the business. * Ability to follow through on any outstanding opportunities and provide consistent feedback for optimal results. * Have the ability to work in a fast-paced restaurant setting which includes multi-tasking demands while working in a self-directed role. * Be a champion of our core values by adopting an open and consultative style of leadership to provide a role model for all staff that inspires employees to make a positive contribution to the Club. * Create a customer-responsive culture where exceptional member experience prevails. * Possess the ability to maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future manpower demands as well as address business issues. * Lead, develop, motivate, and empower employees to deliver operational best practices and identify opportunities. Working Conditions: * Work is performed in a restaurant environment and may require overtime hours based on business needs. * evening, weekend, and holiday hours. Extended periods of standing and walking are required.
    $21k-31k yearly est. 8d ago
  • BUTLER

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    Are you a hospitality professional with experience in hotels and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Butler This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities . Summary: The Butler / In-Room Dining Specialist serves as a primary point of contact for guests, ensuring a seamless, memorable, and highly personalized experience from arrival to departure. This role blends classic hospitality with modern service expectations, including managing in-room dining, special requests, and tailored guest amenities. Duties and Responsibilities: Guest Experience & Personal Service Provide personalized, discreet, and anticipatory service to all guests. Greet guests upon arrival and assist with check-in procedures when needed. Handle guest requests promptly, professionally, and with attention to detail. Coordinate special guest preferences (amenities, room setup, celebrations, etc.). Offer assistance with unpacking/packing, garment pressing, and other traditional butler services. Maintain strong knowledge of hotel facilities, local attractions, and services to provide curated recommendations. In-Room Dining Oversee the complete in-room dining operation, from order-taking to setup and service. Prepare trays, trolleys, and amenities according to hotel presentation standards. Deliver food and beverages promptly with refined, attentive service. Monitor in-room dining order accuracy and coordinate with the kitchen for timely preparation. Collect trays and ensure rooms and corridors remain clean and tidy. Assist in developing and refining the in-room dining service standards. Operations & Coordination Maintain guest records and preferences to enhance future stays. Liaise closely with Front Office, Housekeeping, Food & Beverage, and Management to ensure seamless guest service. Monitor stock of amenities, dining supplies, and service equipment. Uphold all hotel policies, safety procedures, and hygiene standards. Qualifications & Skills Previous experience as a Butler, Guest Relations Officer, or in luxury hospitality preferred. Strong background in food & beverage or in-room dining service. Exceptional interpersonal skills and a warm, polished service style. Excellent communication and problem-solving abilities. Ability to multitask, prioritize, and remain calm under pressure. High level of discretion and respect for guest privacy. Professional appearance and grooming. Flexible schedule, including mornings, evenings, weekends, and holidays. Licenses and Special Permits: Alcoholic beverage certification Food safety certification. Attributes Proactive, Team Player, Problem Solver Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Pride in your work by creating positive energy, excitement and fun Demonstrate positive behaviors, smiling, being polite and courteous Able to develop a camaraderie with team members Working Conditions: Ability to work odd hours, nights, weekends and holidays Ability to work under pressure and handle stress Physical demands and abilities: Work is not performed in an office environment and requires extended periods of walking and or standing. Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear Regularly lift and/or move objects 10-50lbs occasionally lift and/or move objects that weigh more than 50 lbs. Frequently required to stand, walk, stoop, kneel, crouch or crawl Occasionally required to sit and climb or balance Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.
    $24k-39k yearly est. Auto-Apply 22d ago
  • LPN Licensed Practical Nurse

    The Gardens Court 3.9company rating

    The Gardens Court job in Palm Beach Gardens, FL

    Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We are currently seeking a qualified Licensed Practical Nurse to add to our team of professionals. We believe that every job in our company plays a vital role in our continued growth and commitment to provide quality patient care. We believe in providing our associates with opportunities to help them reach their maximum potential through working with strong multidisciplinary teams. We invites you to come and join our growing team. As an important member of our interdisciplinary team, the LPN delivers quality nursing care to patients through interpersonal contact and provides care and services to allow patients to attain or maintain the highest practicable physical, mental, and psychosocial well-being in accordance with all applicable laws, regulations, and Life Care standards. Your role will involve monitoring and reporting changes in the patient's condition. On a daily basis you must be able to assign duties, instruct, and provide clinical supervision to CNAs. Education, Experience, and Licensure Requirements Graduated from an accredited LPN program Currently licensed/registered in applicable State. Must maintain an active Licensed Practical/Vocational Nurse (LPN/LVN) license in good standing throughout employment. One (1) year skilled nursing experience preferred CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Make independent decisions when circumstances warrant such action Knowledgeably and competently deliver quality nursing care to patients Exhibit excellent customer service and a positive attitude towards patients An Equal Opportunity Employer
    $41k-55k yearly est. 20d ago
  • Certified Nursing Assistant (CNA) CNA

    The Gardens Court 3.9company rating

    The Gardens Court job in Palm Beach Gardens, FL

    Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U.S. We are currently seeking a qualified Certified Nursing Assistant (C N A) to add to our team of professionals. We believe that every job in our company plays a vital role in our continued growth and commitment to provide quality patient care. We believe in providing our associates with opportunities to help them reach their maximum potential through working with strong multidisciplinary teams. We invite you to come and join our growing team. As an important member of our interdisciplinary team, the CNA is responsible for providing routine daily nursing care to assigned patients in accordance with all applicable laws, regulations, and Life Care standards. Your daily responsibilities will be to deliver direct care to patients (bathing, feeding, grooming, toileting, etc.) as directed. Join our team and help make a difference in the lives of our patients and family members. Education, Experience, and Licensure Requirements High school diploma or equivalent Graduate of a State-approved CNA program Currently registered/licensed in applicable State. Must maintain an active license in good standing throughout employment. One (1) year skilled nursing experience preferred CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specific Job Requirements Make independent decisions when circumstances warrant such action Exhibit excellent customer service and a positive attitude towards patients Communicate and function productively on an interdisciplinary team Maintain professional working relationships with all associates, vendors, etc. An Equal Opportunity Employer
    $21k-28k yearly est. 18d ago
  • Guest Service Agent

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Member Accommodations Agent. This position has a competitive wage , depending on experience. All eligible full-time regular employees are also offered great benefits , including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals . If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages , we are pleased to offer a variety of excellent benefits and career growth opportunities . Summary Member Accommodations Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace
    $23k-26k yearly est. Auto-Apply 38d ago
  • Spa and Wellness Concierge

    Fisher Island Club 4.0company rating

    Fisher Island, FL job

    Are you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Spa Concierge. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 hiring bonus SPA CONCIERGE Position Summary The Spa and Salon Front Desks are the main information centers for the department. The Spa Concierge assumes all the responsibilities that come with these areas. This position creates a member/guest's first and last impression of the Spa. A Spa Concierge handles each guest/member's request for Spa, Fitness, Salon, and Retail Services. His/her primary function is to ensure that all members/guests are greeted, and personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also responsible for scheduling services via the appointment booking system; answering and routing phone calls, selling merchandise, and point of sale settlements. In accordance with Fisher Island Club's philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Nature and Scope: The incumbent reports directly to the Assistant Spa Director. The major thrust of the position is to create a warm and professional welcome and ensure that members/guests feel comfortable with their visit to the Spa. Duties and Responsibilities: Support the club's philosophy and culture daily to ensure member/guest satisfaction. Ensure that a high standard of service is maintained throughout the spa, as detailed in Club and Department standard operating procedures, as well as the Forbes and Leading Hotels of the World standards. Assist in the operations of the entire spa department as required: Front Desk Spa Retail Area Relaxation & Locker Areas Prep Area Fitness areas Treatment Rooms Salon Represent the first impression, ensuring a warm and friendly welcome and check-in experience to all members/guests always, confirming membership status and good standing. Use the member/guest name appropriately and communicate it to colleagues and managers so that they can use it as well. Assist in the smooth flow of the member/guest's journey throughout the visit. Give guided tours of the Spa when needed and offer return members/guests proper recognition. Aim to give members/guests the best possible service and make each member/guest feel important. The interest of each member/guest is of paramount importance. Provide members/guests with information regarding the Spa's facilities, programs, and services. Guide members/guests through the booking process offering a personalized experience and customized recommendations by sharing knowledge of spa services. Schedule services using the appointment booking system following all booking operating procedures. Organize appointment scheduling to maximize the use of time and profitability whilst ensuring that the member's/guests' needs are of first importance. Proactively record guest preferences and anticipate needs, helping with any reservation even if it does not pertain to the Spa. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.) Inform Management of member/guest grievances. Handle member/guest complaints in accordance with our member/guest resolution policy. Take ownership and provide satisfaction and assurance to them that you will bring the issue to Management. If Management is unavailable, address problems in a courteous manner. Assist guests in the Retail and ring-up sales. Ensure that the reception and retail area is always tidy, clean, and fully always stocked. Process all vouchers including training and classes as well as spa services through the spa software. Check members/guests out of the Spa ensuring services have been accurately settled. Answer/address all correspondence in a timely manner, including emails and voicemails. Handle member/guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary and following an appropriate and expected handover to coworkers when tasks are not completed. Monitor and change the music on the master sound system as it pertains to the spa areas. Run daily usage reports off the appointment booking software and submit them to Supervisor via daily reports. Assist Therapists in room assignments. Report any dysfunctional equipment to Spa MOD. Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar. Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory. Will be expected to assist with various demonstrations, events, and training. At the close of your shift, inform the next shift of any pertinent information relative to operations and Member services. If you are on the closing shift, complete all closing shift duties. If you are on the opening shift, complete all opening shift duties. Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa-specific grooming guidelines. Make sure the uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair, and nail style and a nametag is worn. During your employment, other positions, duties, and responsibilities may be assigned to you from time to time. Always demonstrate a professional attitude, particularly regarding punctuality, appearance, and general manner. Prepare gift certificates and gift packaging. Success Criteria A successful candidate for this position should excel at: Creating memorable and comforting experiences Emotional intelligence Proper grooming standards Strong multitasking and organizational skills Friendly and warm personality with good communication skills Keeping up to date with spa trends Creating an example of themselves with excellence. Proactive, Team Player, Problem Solver Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Pride in your work by creating positive energy, excitement, and fun Demonstrate positive behaviors, smiling, being polite and courteous Experience and Education Required High School Degree and/or GED required. Prior club, hotel, spa, and hospitality experience desired. The prior front desk is highly desirable, including working with a computerized point of sale and/or reservations system. Two to three years related experience and/or training, or equivalent combination of education and experience. Skills Required Reading, writing, and oral proficiency in the English language. Must be willing to work a flexible schedule to accommodate the Spa's needs. Must be self-motivated. Must be able to work efficiently under pressure. Must work in a safe, prudent, and organized manner. Must have mathematical skills and a technical aptitude. Knowledge of the club/hotel and/or spa industry. Must have basic knowledge of computer programs including Microsoft Excel, Word, & Internet applications. Must have a commitment to follow all policies and procedures as they relate to the Spa and Club. Must be able to relate to all levels of management and colleagues. Must have excellent interpersonal and communication skills. Must be open to learning about treatments and concepts that derive from other cultures. Must be professional, energetic, enthusiastic, cooperative, and always have a friendly disposition. Must be punctual and reliable. Have an aptitude to work in a very busy environment including phones, clients, and staff as needed. Must be willing to attend all mandatory training to further spa skills. Consistent attention to detail in delivering the Fisher Island experience. Ability to multi-task and maintain grace while under pressure. Must have knowledge of spa services and products offered. Juggle and balance the needs of the organization. Consistently strive for a higher level of achievement both personally and professionally. The ability to upsell services, recommend products and assure member/guest satisfaction. Must be willing to be proactive, take initiative, and be held accountable when dealing with members/guests. Must be comfortable with accounting documentation at the close of shift and be held accountable. Licenses or Certifications No licenses or certifications are required. Working Conditions: Work is performed inside most of the time, and will require some outdoor activity Ability to work odd hours and on weekends and holidays Ability to work under pressure and handle stress READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace
    $16k-32k yearly est. Auto-Apply 60d+ ago
  • Registered Nurse (RN) Infection Preventionist

    The Gardens Court 3.9company rating

    The Gardens Court job in Palm Beach Gardens, FL

    The RN Infection Preventionist evaluates the quality of resident care and outcomes as they relate to Healthcare Acquired Infections (HAI) and Community Acquired Infections (CAI) in accordance with all applicable laws, regulations, and Life Care standards. Collects, prepares, and analyzes HAI data. Presents infection data and makes recommendations for actions. Monitors associate compliance with infection control standards through use of barriers and infection prevention measures. Prepares and presents education for the staff, residents, and families. Serves as a resource to all departments and personnel. Education, Experience, and Licensure Requirements Nursing diploma (associate's or bachelor's degree in nursing) Licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment. CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment. Specialized IPC training beyond initial professional training or education prior to assuming the role. If a facility's resident population changes, the IP should re-evaluate their knowledge and skills and may need to obtain additional training for the change in the facility's scope of care. Prior experience with geriatrics preferred Certifications or training per State requirements (e.g., Certified TB Nurse) Specific Job Requirements Serves as designated associate responsible for monitoring Public Health Advisories from local, state, and federal agencies including the CDC Serves as the on-site IPC for COVID-19 prevention and response activities, in accordance with current CDC recommendations Works onsite at the physical facility. May not be an off-site consultant or perform the IP work at a separate location such as a corporate office or affiliated short term acute care facility Holds responsibility for the development and accountability of the Antibiotic Stewardship Program Maintains a current knowledge of infection control trends, methodologies, and employee health practices Performs work within the scope of his/her license Make independent decisions when circumstances warrant such action Knowledgeable of Infection Prevention and Control practices and procedures as well as the laws, regulations, and guidelines governing nursing functions in the post-acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the Infection Prevention and Control Program Perform proficiently in all applicable competency areas Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training An Equal Opportunity Employer
    $48k-88k yearly est. 6d ago

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