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GI Associates jobs - 71 jobs

  • Patient Benefits Specialist (Prior Authorization Focus)

    GI Associates 4.2company rating

    GI Associates job in Wausau, WI

    Job Description Are you detail-oriented and enjoy helping patients understand their healthcare coverage? Join our team as a Patient Benefits Specialist and make a meaningful difference every day! In this role, you'll be an essential part of the patient care journey - working closely with providers, insurance companies, and patients to ensure services are authorized and ready to go. You'll handle pre-authorizations and pre-certifications for upcoming procedures, special testing, and referrals. You'll also connect with patients before their appointments to review coverage and financial responsibility, helping them feel informed and confident about their care. We're looking for someone who's organized, compassionate, and comfortable navigating insurance details in a fast-paced clinical setting. This is a full-time, on-site position based in our Wausau office (1.0 FTE) with the potential for a hybrid schedule once fully trained and proficient in the role! Essential Job Functions and Responsibilities: Obtains pre-authorizations/pre-certifications for procedures, radiology/diagnostic testing, laboratory services, and other special testing as required by insurers or managed care providers. Works with reception and clinical staff to coordinate referrals to outside facilities or providers. Verifies Medicare, Medicaid and other health insurance eligibility prior to patient services and procedures. Contacts patients prior to appointment or procedure to discuss insurance coverage and benefits and patient financial responsibility. Informs Patient Account Representatives of new or updated insurance plans to ensure patient claims are submitted correctly. Works with clinical staff to manage appointment frequency, insurance coverage, and benefits for patients on infusion therapy. Maintains up-to-date knowledge of clinical guidelines, precertification requirements, and medical policies for services and procedures by routinely reviewing payer newsletters, regulatory and payer websites, and professional resources. Acts as administrator for the insurance websites and obtains and maintains logon access to all payers' websites. Performs other duties as assigned. Minimum Qualifications Education High school diploma or equivalent required. Licensure/Certification Advanced training/certification in medical billing, coding, and/or insurance preferred. Experience Minimum of one-year experience in a medical billing role is required, or equivalent education. Competencies Required Knowledge Working knowledge of medical and insurance terminology. Basic knowledge of medical and insurance terminology, CPT, HCPCS, and ICD-10 coding. Skills Possesses interpersonal, communication, and listening skills necessary to deal effectively and courteously with patients and all staff members. Proficient computer skills working in an Electronic Medical Record (EMR) and Practice Management software, and Microsoft Word, Excel, and the Internet. Demonstrates professionalism and respect in all forms of communication and correspondence. Abilities Ability to maintain strict confidentiality of fiscal and health information. Ability to work in a fast paced, multi-tasking environment and cope with rapidly changing demands while working as a team member. Ability to prepare and gather information accurately and efficiently. Job Posted by ApplicantPro
    $42k-48k yearly est. 30d ago
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  • GI Tech

    GI Associates 4.2company rating

    GI Associates job in Milwaukee, WI

    Job DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including: No weekends No Holidays PTO & paid anniversary day 7% GI Associates retirement contribution & 401(k) plan Medical, dental & vision insurance Flexible spending plan Short- & long-term disability Basic & supplemental life insurance Critical Shift Incentive Compensation Position summary:Our GI Techs has the unique opportunity to contribute to a harmonious work environment by providing a balance of hands-on patient care while supporting our Team at GI Associates. The GI Technician is responsible for assisting in the collection of data for an objective assessment by the RN to identify the patient's needs, problems, concerns or human responses. This position maintains responsibility for the scopes, and disinfecting instrumentation, pathology log, and collating post procedure information. Position Responsibilities: Responsible for setting up equipment pre-procedure Helps with post procedure process for patients under the supervision of RN Knowledgeable of proper handling of equipment and materials (scopes, light sources, and ancillary equipment) Transports used equipment post-procedure to the reprocessing room Cleans equipment in conjunction with the OSHA guidelines Helps maintain appropriate records/logs for the high-level disinfecting process of endoscopic equipment Maintains adequate supply of chemicals and equipment for equipment reprocessing Assists with room turn around/setup/cleaning of procedure rooms to optimize room efficiency Assists in maintaining room stock/supplies Transports patients as directed Promotes an environment that is patient and employee friendly Maintains high level of confidentiality pertaining to the patients right to privacy Working collaboratively with GIA members to optimize patient care and be influential in maintaining a healthy team environment Eager and willingness to learn and grow in the knowledge of GI Anatomy and Physiology, Disease Complete all medical documentation efficiently in a timely manner Recognize and respond to emergency care needs as per policy Maintains safe work environment Minimum requirements Practice-based learning and improvement, empathy, and clinical judgement High School Diploma Desired Qualifications Healthcare experience (1 Year) E04JI80004vh407n171
    $46k-57k yearly est. 1d ago
  • Manager - Dental Center

    Family Health Center 4.3company rating

    Medford, WI job

    Job Description The Manager - Dental Center is responsible for the day-to-day operations of one or more dental centers and serves as a liaison between dentists, staff, and administration. Under the direction of leadership, this individual oversees operational efficiency, ensures alignment with organizational goals, and contributes to the development and implementation of strategic business plans to support growth and expansion of dental services. ESSENTIAL JOB FUNCTIONS Maintains a well-trained and knowledgeable workforce to ensure effective service delivery and supports the ongoing development of team members. Evaluates staff performance and clearly communicates performance expectations to promote a productive and accountable work environment. Addresses employee concerns and monitors the implementation of performance improvement plans and disciplinary actions as needed. Manages staffing levels to meet patient care needs while adhering to established budgetary guidelines. Directly supervises business office operations and associated staff to ensure consistency and efficiency. Assists the Dental Assistant Manager in supporting and managing daily clinical operations and clinical staff. Maintains budgetary controls to support the center's financial performance and achieve established financial goals. Assists with the preparation of the annual capital equipment budget and collaborates with Dental and Family Health Center (FHC) Leadership to align purchasing practices with organizational goals. Collaborates with Business Systems Leadership to review reimbursement processes, coding, and billing updates to ensure alignment with financial targets. Partners with Service Line Leadership to establish center goals, develop and execute strategic plans, and monitor center performance metrics for trend analysis and operational improvements. Works with FHC dental billing teams to identify and address patient or department billing issues. Assists in resolving patient or family concerns related to care, billing, or service by facilitating timely and effective communication. Supports the effective use of dental software systems, including training, testing, and troubleshooting. Maintains strict adherence to scheduled work hours with regular and reliable attendance[TG3] . Performs other duties as assigned. EDUCATION AND EXPERIENCE Associates Degree or equivalent with applicable experience as listed below. Preferred Master's degree in business administration or healthcare administration.[CC4] Five years management experience with less than a bachelor's degree; or three years management experience with a bachelor's degree; or two years management experience with a master's degree. Preferred five years' management experience in a dental or healthcare setting. Equal Opportunity Employer
    $50k-62k yearly est. 8d ago
  • Field Sales Account Executive

    Concentra 4.1company rating

    Appleton, WI job

    Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better. In this role, the Field Account Executive (FAE) is primarily responsible to facilitate customer and prospect meetings in order to identify and sell Concentra's suite of services. The FAE is supported by a lead development representative who schedules initial meetings with qualified leads. The FAE will continue the customer through the buying cycle. Responsibilities * Strategically evaluates and assess customer and prospect needs through various activities conducted throughout sales cycle * Analyze organizational charts of prospects and customers to uncover decision makers, influencers, and buying centers to progress the sale * Thoroughly research decision makers by persona and industry types in order to formulate solution value proposition * Work with sales leadership to create close plan to include multi-level engagement of customer through various scheduled meetings along the sales process * Facilitates all customer meetings using various technology * Identify internal Concentra stakeholders to include in customer meetings throughout the sales process * Gain formal commitment from customer to utilize Concentra's services * Exceed sales targets and expectations * Coordinate the timely set-up of Concentra Service Package to ensure smooth implementation for customer * Communicate weekly achievements and customer pipeline status to Concentra leadership * Meticulously manage a clean, thorough, and up to date sales funnel via CRM in order to forecast customer usage accurately and timely as needed * Maintain thorough understanding of competitive landscape within territory This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Bachelor's Degree from an accredited college or university or equivalent experience * In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience in sales and vice versa Job-Related Experience * Customarily has at least four or more years of sales experience Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Experience with solution and value-based selling * Demonstrated use of Zoom and/or other customer interacting technology * Proven successful service sales experience * Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software. * Strong negotiation and consultative sales skills * Excellent analytical and problem-solving skills * High ability to manage time effectively * Outstanding organization and leadership skills * Effective communication skills * Exceptional customer service skills Additional Data Employee Benefits * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer, including disability/veterans
    $75k-106k yearly est. Auto-Apply 9d ago
  • Physician Clinic Medical Director

    Concentra 4.1company rating

    Waukesha, WI job

    Overview Bonus Potential! Monthly and Quarterly Bonus Incentives! Are you looking for a physician practice with a family environment, but with the benefits and support a large organization can provide? Where daily patient care is backed by evidenced based medicine and career options are limitless, then look no further! Concentra is seeking a Physician Medical Director to join our team in Waukesha, WI! At Concentra, our Medical Directors spend most of their time clinically treating patients; the remaining time is focused on quality improvements and building the center business with the Center Leadership Team. This role offers an opportunity for physicians to blend their love of patient care with their management skills, working for the leader in the workplace health industry. Concentra is recognized as the nation's leading occupational health care company and one of "America's Greatest Workplaces," as noted in Newsweek. Scope of Practice: Occupational Health + Urgent Care Hours: Mon-Fri 8am-5pm Responsibilities * This clinic-based position provides direct patient care, leading by example, and creating an exceptional patient experience * Provides leadership in healthcare management to ensure day-to-day execution of medical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure * Manages clinicians, support staff, and complies with APC supervisory requirements * Creates a professional and collaborative working environment * Works with leaders to identify and implement changes to ensure continuous medical clinic improvement * Maintains relationships with center clients and payers * Works with medical clinic leadership team to manage clinical and support staffing levels * Promotes, cultivates, and exemplifies Concentra values for all clinic colleagues * Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition * Possesses financial awareness and provides input to clinic budget and key business metrics Why Choose Us With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. . Qualifications * Active and unrestricted medical license * Unrestricted DEA license and dispensing license for state of jurisdiction (required prior to start date) * Must be eligible to participate in Medicare * Board Certification or Eligibility in an ABMS or AOA recognized specialty preferred * FMCSA NRCME certification preferred or willingness to obtain Additional Data * Hours M-F, 8 to 5, no nights, no weekends, no holidays, no call * Compensation package: * Competitive base salary with annual merit increase opportunity * Monthly Medical Director Stipend * Monthly RVU Bonus Incentive * Quarterly Quality Care Bonus Incentive * Generous Paid Time Off package for new colleagues include: * 24 days of Paid Time Off (annually, with roll-over) * 5 days of Paid CME Time (annually) * 6 Paid Holidays * Medical Malpractice Coverage * Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc. * 401(k) with Employer Match * Tuition Reimbursement opportunity * Medical/Vision/Prescription/Dental Plans * Life/Disability Insurance: * Colleague Referral Bonus Program * Opportunity to teach residents and students * Training provided in Occupational Medicine * Supplemental health benefits (accident, critical illness, hospital indemnity insurance) * Pre-tax spending accounts (health care and dependent care FSA) * Concentra accredited CME courses * Occupational Health University * Leadership development programs * Relocation assistance (when applicable) * Identity theft services * Colleague discount program * Unmatched opportunities for advancement locally and nationally This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. #LI-MG1
    $175k-255k yearly est. Auto-Apply 3d ago
  • Patient Assistance Counselor

    Family Health Center 4.3company rating

    Medford, WI job

    Job Description The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs. This individual is responsible for conducting patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria. The Patient Assistance Counselor ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support. By maintaining comprehensive records and monitoring program participation, this role helps ensure patients receive the financial resources necessary for their care. Additionally, the Patient Assistance Counselor contributes to process improvement initiatives and supports special projects aligned with organizational goals. ESSENTIAL JOB FUNCTIONS Documents patient interactions conducted via phone or in person, detailing actions taken to ensure accurate and timely recordkeeping for future reference. Conducts outreach and enrollment activities to connect patients with available healthcare coverage, medication assistance programs, and grants, collaborating with internal teams and external partners to meet patient referral needs. Reviews financial and medication assistance applications for completeness and verifies alignment with established program requirements and eligibility criteria. Assists in the approval or denial of financial assistance applications within delegated authority limits to support timely and accurate processing. Screens patients for program eligibility, calculates income and assets, and determines financial assistance awards; documents interactions accurately to maintain complete records. Calculates household income and asset totals to determine appropriate award levels in accordance with established financial assistance protocols. Assesses patient eligibility for external financial support programs and monitors participation to ensure ongoing access to assistance. Maintains accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required. Proficient in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. Preferred certification at time of hire. Employees must pass the CAC certification exam within three attempts and within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer
    $43k-51k yearly est. 2d ago
  • Radiologic Technologist

    Concentra 4.1company rating

    Madison, WI job

    Up to a $3500 sign-on bonus! Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Radiologic Technologist & Medical Support Specialist performs routine will perform routine x-ray examinations in accordance with Concentra policies, practices, and procedures and applicable regulations under direct supervision of the treating clinician, as well as supports in other needed areas of the facility. This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. The RT MSS ensures that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues. Responsibilities Radiologic Technologist Duties * Prepare patients for radiologic procedures. Escort patients to dressing and x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiographed. Explain procedures and observe patients to ensure patient care, safety and comfort during the x-ray exam. * Operate radiologic equipment to produce images of the body for diagnostic purposes. Position radiologic equipment and adjust controls to set exposure time and distance according to specification of examination. Take x-rays following established radiologic requirements and regulations to ensure patient care and safety. * Use radiation safety measures and protection devices to ensure safety of patients and team members * Ensure radiologic equipment remains in working order. Report equipment malfunctions to Center Operations Director * Ensure all Radiology workflows are followed and all Radiology reports cross correctly to EMR * Follows documentation procedures and completes required documentation related to patient x-ray visit. * Maintain all x-ray equipment, including calibration, QA/QC procedures, and record keeping in accordance with current policy and procedures Medical Assistant Duties * Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing * Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing (in accordance with state regulations) * Perform rapid screening tests (influenza, strep, mono, glucose, etc.) * Assist providers during examination and treatment * Responsible for performing routine medical procedures as ordered by treating clinician as well as triaging emergent patients as needed * Prepare and assist clinician with procedure set up and injury care * Apply bandages, dressings and splints as ordered by the treating clinician * Dispense medications and DME as ordered by the treating clinician in accordance with state regulations * Complete quality assurance activities on equipment and medical devices as well as testing processes used in the center * Maintain supplies, clean rooms and equipment, and stock exam rooms * Maintain and operate all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures * Notify supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected * In partnership with center leadership, assist with patient flow and volume * Keep patients informed of expected wait times during all aspects of the center visit * Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping * Ensure accuracy in documentation * Perform front office duties: greet patients, obtain authorization, check in/out, communicate wait times, answer multi-line telephone system, and distribute employer results/paperwork as needed * Follow HIPAA guidelines and safety rules * Attend center staff meetings or huddles as required * Assist in maintaining a neat, clean, and orderly appearance throughout the facility * Complete any applicable training including but not limited to clinical competency training that occurs monthly. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Education Level: High School Diploma or GED * Graduate of an accredited school of radiologic technology and applicable certification by the state in which employed. * Registered with The American Registry of Radiologic Technologists (ARRT) and has active and valid certification. * CPR/First Aid Certification Job-Related Experience * Customarily has at least six months or more of medical assistant experience with knowledge of medical procedures and medical terminology * Working knowledge of occupational medicine requirements (state specific) is preferred with prior medical office, healthcare and/or customer service-related experience. Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Able to communicate both verbally and in writing in a clear, and professional manner * Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues * Must participate in initial and ongoing training as required * Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection * Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications Additional Data * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans
    $38k-47k yearly est. Auto-Apply 32d ago
  • Medical Assistant / Patient Care Assistant (Stevens Point)

    GI Associates 4.2company rating

    GI Associates job in Stevens Point, WI

    Job Description Medical Assistant - Regional We are seeking a dedicated Medical Assistant to join our team! In this role, you will be essential in ensuring a smooth and efficient patient experience by managing check-in, rooming and check-out processes. You will also provide vital support to our providers by educating patients on care plans, preparing and reviewing patient charts, assisting with and/or performing procedures, and accurately documenting all actions in the electronic medical record. This position is .60 FTE (24 hours per week, Monday-Friday), with potential consideration for up to .80 FTE. The primary work location is Stevens Point, with occasional travel to our Wausau facility as needed. Essential Job Functions and Responsibilities Completes the patient rooming and check-out processes. Obtains, documents and/or verifies all required information, including but not limited to reason for visit, past medical history and procedures, allergies, medications, social and family history, demographics, pharmacy, Advance Directive, and other required information. After provider visit, schedules patient follow-up appointments and procedures, contacts pharmacies with new and refill prescription orders, assists in referring patient for ancillary services as directed by provider and documents future appointments and procedures. Accurately enter provider's orders using computerized provider order entry (CPOE) for (but not limited to) medication, laboratory, diagnostic imaging orders and procedure orders. Educates patients on care plans, prescribed medications, injections, lab testing and specimen collections, preparation for pre- and post-procedure care, and other related items. Ensures readiness of chart by reviewing and preparing all pertinent patient information prior to patient's office visit with provider, and works with HIM Department to obtain records. Accurately records actions in the electronic medical record to reflect all care given to the patient, observations made about the patient, and the response to treatment or medications by the patient. Assures information required to successfully measure and report care quality measures are properly documented in all encounters and orders. Chaperones and/or assists with procedures, including but not limited to anoscopy, trigger point injections, internal hemorrhoid banding and other procedures within scope of practice. Maintains inventory for exam rooms and stocks with supplies/current magazines/reading material. Cleans exam rooms using appropriate cleaning methods and also maintains neat work/desk area. Performs clerical duties such as photocopying forms, insurance cards, reports, patient information, labels and faxing or requests faxes as needed by the department or the office. Checks fax log to ensure faxed item transmission. Communicates timely and effectively with supervisor, clinical team leads, and administrative functions at the main office. Actively supports both Physician and Advanced Practice Provider clinics as assigned and as needed. Attends and participates regularly in Clinical Forum and other educational forums and, as appropriate, implements the information presented into practice. Performs other duties as assigned. Minimum Qualifications Education High School diploma or equivalent required. Successful completion of an accredited Medical Assistant program is preferred. Licensure/Certification BLS Certification Required Current certification through an approved Medical Assistant credentialing organization or Assessment Based Recognition in Order Entry (ABR-OE) through AAMA is preferred Certified Medical Assistant (AAMA), Registered Medical Assistant (ARMA), Certified Clinical Medical Assistant (NHA), or other comparable Medical Assistant certification preferred. Experience Minimum of one year of experience as a Medical Assistant highly preferred. Competencies Required Knowledge Working knowledge of medical terminology. Basic understanding of pharmacology. Skills Possesses interpersonal, communication, and listening skills necessary to deal effectively and courteously with patients, physicians, and all staff members. Proficient computer skills working in an Electronic Medical Record (EMR) and Practice Management software. Demonstrates professionalism and respect in all forms of communication and correspondence. Abilities Ability to maintain strict confidentiality of health information. Ability to work in a fast paced, multi-tasking environment and cope with rapidly changing patient care needs. Ability to prepare, gather and document completely, efficiently and accurately in an electronic medical record. Ability to work independently and be self-directed. Job Posted by ApplicantPro
    $34k-39k yearly est. 9d ago
  • Business Systems Trainer

    Family Health Center 4.3company rating

    Marshfield, WI job

    Job Description The Business Systems Trainer provides essential support to the business office team by delivering training and education related to registration, appointments, eligibility, prior authorization, payment collection, charge verification, and health information management. Responsibilities may include developing and implementing training materials, aligning content with current policies and procedures, and supporting staff development to enhance performance and compliance. This role works under the direction of departmental leadership to ensure team members are equipped with the tools and knowledge needed to perform their duties effectively and contribute to a positive patient experience. ESSENTIAL JOB FUNCTIONS Provides training and guidance to staff within a designated service line on system policies, procedures, protocols, and resource materials to ensure consistency and regulatory compliance. Creates and updates training curricula to reflect current practices and ensure content accuracy. Delivers staff training in both virtual and in-person settings; travels to clinic locations as needed to support on-site training. Maintains competency in the roles being trained and provides on-site operational support as assigned. Assesses employee competencies and collaborates with managers to coordinate training plans that address identified education needs. Participates in process improvement initiatives by incorporating employee feedback, recommending performance standards, and evaluating training outcomes for quality and efficiency. Responds to a variety of employee inquiries to provide timely and accurate information and support. Assists with the setup of new business office locations to ensure accurate and timely implementation of operational workflows. Coaches and mentors business office staff to support development and maintain a knowledgeable and effective team. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent required. Minimum of three years of experience in a dental or medical business office setting. Preferred post-secondary education in Business Management, Education, Medical Coding, Dental, or a healthcare-related field. Preferred experience or training in adult education, technical writing, instructional design, or leading projects and implementation teams. Preferred knowledge of state and federal financial assistance programs, including Wisconsin ForwardHealth guidelines. CERTIFICATIONS / LICENSES Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Basic Life Support (BLS) certification at time of hire, or within three months of employment - preferred. Equal Employment Opportunity
    $46k-54k yearly est. 10d ago
  • Certified Peer Support Specialist

    Family Health Center 4.3company rating

    Minocqua, WI job

    Job Description A Certified Peer Support Specialist is an integral part of the Alcohol and Drug Recovery Services team. A Certified Peer Support Specialist is a professional mentor that helps clients navigate systems by accessing and admitting to treatment services, scheduling appointments, going to outside support meetings, offer ideas, and connect individuals to resources. A Certified Peer Support Specialist identifies as a person with lived experience in mental health recovery, including substance use. ESSENTIAL JOB FUNCTIONS Provide emotional support and mentorship to individuals based on personal lived experience with substance use recovery, mental health challenges, or life transitions. Facilitate support groups and one-on-one coaching sessions. Promote a stigma-free and recovery-oriented environment that fosters hope and resilience. Work collaboratively with mental health professionals, social workers, and community organizations to provide integrated support. Assist individuals in setting and achieving personal recovery goals, fostering independence, and enhancing coping strategies. Advocate for client needs while empowering self-advocacy and personal responsibility. Help clients navigate community resources, healthcare systems, and social services. Support crisis intervention and de-escalation when needed, within the scope of training. Demonstrate understanding of trauma, its impact on substance use and mental health, and support clients to utilize resources to address trauma. Maintain professional boundaries and confidentiality in all interactions. Provide culturally sensitive, person centered, strengths-based services. Document client interactions and progress while adhering to ethical and legal standards. Provide support during and outside of normal business hours. Regular attendance is required in order to carry out the essential functions of the position. JOB QUALIFICATIONS EDUCATION For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation. Minimum Required: High school diploma or equivalent. EXPERIENCE Minimum Required: Personal experience with substance use or integrated treatment services delivery system. Experience with communication, facilitation, organizational skills, and ability to multi-task. CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Certified Peer Support Specialist, Basic Life Support (BLS) certification awarded by the American Heart Association (AHA). Equal Opportunity Employer Monday thru Friday; 8am -5pm 40
    $36k-42k yearly est. 28d ago
  • Appointment and Business Assistant

    Family Health Center 4.3company rating

    Wisconsin Rapids, WI job

    Job Description The Appointment & Business Assistant serves as the initial point of contact for patients and customers, both in-person and by telephone, ensuring service delivery aligns with customer service standards. This individual assesses patient and customer needs to coordinate appropriate scheduling, billing, and the timely obtaining or release of records in accordance with organizational policies. The Appointment & Business Assistant supports efficient operations by facilitating seamless communication and service processes that enhance patient and customer satisfaction. ESSENTIAL JOB FUNCTIONS Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments - including ancillary tests and procedures - ensuring accuracy and efficiency. Screens and routes incoming calls to support seamless communication across departments. Sends and receives letters, forms, and questionnaires to gather and process patient information, maintaining organized and accurate records. Collects and updates patients' insurance and demographic information to support accurate documentation and billing. Maintains and updates provider schedules to optimize appointment availability and resource allocation. Accepts patient payments, applies them to the correct accounts, reconciles deposits, and monitors payment plans for timely compliance. Coordinates the release of patient information by verifying consents and ensuring compliance with HIPAA and applicable laws. Processes Release of Information (ROI) requests in accordance with organizational policies, ensuring proper documentation, authorization, and tracking. Reviews and indexes scanned documents for accurate upload into electronic health and dental records using designated software and classification systems. Processes referrals by confirming required documentation and forwarding necessary clinical information, such as diagnostic x-rays, to support continuity of care. Processes legal documents (e.g., guardianship orders, Power of Attorney, adoption orders) and ensures accurate notation and upload into electronic health and dental records. Prepares and distributes correspondence to internal and external parties to support timely and accurate communication. Performs receptionist duties, including greeting patients, checking them in, answering inquiries, and supporting front desk operations. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High School diploma or equivalent. Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency. Preferred six months' previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience. Preferred Associate's degree in health information management, administrative assistant/medical secretary or related field. CERTIFICATIONS / LICENSES None. Equal Employment Opportunity
    $34k-40k yearly est. 21d ago
  • Clinical Substance Abuse Counselor

    Family Health Center 4.3company rating

    Ladysmith, WI job

    The Clinical Substance Abuse Counselor functions as an integral member of the interdisciplinary team providing treatment, support and follow-up to patients with substance use disorders. The individual must follow departmental and organizational policies and procedures regarding documentation, billing and ethical conduct while serving our patients. ESSENTIAL JOB FUNCTIONS Performs and documents clinical evaluation, including diagnostic impressions and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides treatment planning for substance use disorders and co-occurring disorders including initial, ongoing, continuity of care, discharge and planning for relapse prevention Provides addiction treatment services utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes to ensure Family Health Center meets established requirements. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services to create a patient-centered, integrated, individualized, comprehensive and outcomes-driven Recovery Oriented System of Care. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. EXPERIENCE Minimum Required: 5000 hours of clinical experience in providing the 8 practice dimensions as a substance abuse counselor. CERTIFICATIONS/LICENSES Minimum Required: Clinical Substance Abuse Counselor (CSAC) awarded by the Wisconsin Department of Safety and Professional Services (DSPS). Basic Life Support (BLS) certification at time of hire or obtained within three months of hire. Equal Employment Opportunity
    $42k-50k yearly est. 6d ago
  • Per Diem Physician

    Concentra 4.1company rating

    Green Bay, WI job

    Overview Ready for a change? Looking to pick up additional shifts during the week? Concentra has the position for you! We are currently seeking a Per Diem Physician to support our Fox Valley/Green Bay, WI market. At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. Scope of Practice: Occupational Health + Urgent Care | Outpatient practice Shifts: 4-6/month Schedule: 8a-5p Flexbility with scheduling Responsibilities As a PRN staff physician, you are a vital part of a dedicated team of clinicians committed to exceptional patient care. Your patients, as well as your medical and support team, will look to you for your excellent problem solving and leadership skills. As a Concentra Clinician, you will be accountable for assessing patients and providing treatments while ensuring an exceptional and reassuring experience. The treatments you provide will make a tremendous difference in the lives of those who look to us for care and comfort. This is an extraordinary opportunity for you to make a difference as you watch your clinical and leadership skills impact the health of America's workforce, and when you're done for the day, your personal time is yours. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties * Unrestricted DEA license for state of jurisdiction * Must be eligible to participate in Medicare * Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures * Ability to supervise, evaluate, coach, and develop staff * Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity * Ability to "put patients first" and enjoys treating patients * Superior patient/customer service and "bed side manner" skills * Must be a team player in a multidisciplinary environment Additional Data * 401(k) Retirement Plan with Employer Match * Colleague Referral Bonus Program * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
    $169k-254k yearly est. Auto-Apply 60d+ ago
  • Benefits Navigator

    Family Health Center 4.3company rating

    Chippewa Falls, WI job

    Job Description The Benefits Navigator is responsible for conducting outreach, education, and enrollment related to the Health Insurance Marketplace and Medicaid programs. Under the guidance of leadership, this individual will perform a variety of tasks to support the operational functions of the prepaid healthcare program. Responsibilities include screening individuals, providing health benefits counseling, conducting interviews, determining eligibility, and facilitating enrollment for membership. The Benefits Navigator will collaborate with internal and external stakeholders to assist members in resolving issues and ensuring access to appropriate healthcare coverage. ESSENTIAL JOB FUNCTIONS Provides outreach and education on the Health Insurance Marketplace and state Medicaid programs to consumers and organizations within the Family Health Center's (FHC) service area and neighboring communities. Facilitates enrollment in Health Insurance Marketplace or Medicaid programs by assisting individuals throughout the application and enrollment process. Supports individuals with Marketplace and Medicaid appeals to ensure timely and accurate resolution. Screens prospective individuals to assess eligibility for FHC programs and guide them through the enrollment process based on program guidelines. Conducts interviews with prospective members to explain covered benefits, member responsibilities, and determine eligibility and premium levels in accordance with FHC program requirements. Educates members on available healthcare coverage options, as well as applicable government and community assistance programs. Delivers high-quality customer service in resolving concerns related to eligibility, benefits, and claims for current members, prospective applicants, and providers. Verifies member eligibility and adjusts program fees based on reported changes; negotiates and establishes payment plans as appropriate. Conducts audits of member accounts to verify continued eligibility, assess accuracy of program fees, and reconcile unreported changes. Initiates payment reminder calls, negotiates payment arrangements, and coordinates program fee assistance based on individual needs. Advises members transitioning to Medicare on enrollment steps, including application for Part B and referral to Medicare Premium Assistance, Low Income Subsidy (Part D), and/or SeniorCare programs. Investigates and verifies primary insurance coverage to ensure accurate coordination of benefits. Assists with internal and external audits to ensure proper use of grant funding and compliance with indigent drug program requirements. Processes program fee payments to support accurate and timely fee collection for FHC programs. Maintains strict adherence to scheduled work hours with regular and reliable attendance. Performs other duties as assigned. EDUCATION AND EXPERIENCE High school diploma or equivalent. Two years of experience as a Certified Application Counselor or Navigator for the Health Insurance Marketplace, with demonstrated knowledge of enrollment policies, procedures, and appeals preferred. Two years of experience in a medical/business office, health insurance, public agency, or social program setting. Demonstrated proficiency in customer service, with effective verbal, non-verbal, and written communication skills. Proficiency in Microsoft Office Suite. Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns. CERTIFICATIONS / LICENSES Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire. Employees hired fewer than three months prior to the CAC training period may defer certification until the following year. A maximum of three attempts to pass the CAC exam is permitted within three months of completing training. Failure to pass may result in termination, except in cases of extenuating circumstances. Preferred Wisconsin Accident/Health Insurance Agent License. Valid Wisconsin Driver's License required with an acceptable motor vehicle record (MVR), per FHC guidelines. Equal Opportunity Employer
    $37k-44k yearly est. 7d ago
  • IBD Clinical Assistant

    GI Associates 4.2company rating

    GI Associates job in Wauwatosa, WI

    Job DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including: No weekends No Holidays PTO & paid anniversary day 7% GI Associates retirement contribution & 401(k) plan Medical, dental & vision insurance Flexible spending plan Short- & long-term disability Basic & supplemental life insurance Position summary Our Clinical Assistant position has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice's in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our Clinical Assistant position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI. Essential Duties and Responsibilities Prepares EMR for prior authorization requests and follow up as needed Updates in the EMR medication list, and problems/diagnosis list when needed Appropriately schedules necessary labs, Endoscopy procedures, x-rays, or any other ancillary/appointments for patients considering proper insurance coverage per location Assists in patient education (i.e., Handouts, etc.) May travel to other infusion center locations Utilizes PMS, EMR, EPIC appropriately and efficiently Maintains a high level of confidentiality Maintains clean and organized workstation Works collaboratively with physician/mid-level, physician practice MA or RN representative, and Infusion RN to optimize patient care Documents patient care accurately, in the proper location in the EMR, and in a timely fashion. Notifies pre-certification department of scheduled infusions and/or procedures Maintains review and documentation IBD oral/injectable medication prior authorization requests Answers and follows up on patient phone calls in a timely fashion Answers and follows up on IBD group phone calls and messages with documentation in EMR Maintains review and follow up of IBD group Faxcom/work queues Minimum requirements High School Diploma/GED Current BLS certification One year of healthcare experience Knowledge of Medical Terminology Desired Qualifications Previous gastroenterology experience preferred Completion of a Medical Assistant program preferred E04JI80004vh408907f
    $35k-41k yearly est. 13d ago
  • Center Clinic Manager

    Concentra 4.1company rating

    Milwaukee, WI job

    Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers. The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility management, overseeing patient flow throughout the center, and supporting the medical and therapy providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care. Responsibilities * Spends 80% of their time performing patient facilitation, ensuring every patient and client is provided with exceptional experience, leads by example, and holds staff accountable to service delivery standards * Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure * Work with clinicians to support staff competency regarding all patient care needs * Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety * Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net * Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership * Work with leadership to identify gaps and implement process improvement to ensure optimal patient care * Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care * Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience * Monitor center status, provide wait time communication, perform "white board" patient management, and provide service package expectations * Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management. Ensure ongoing development to achieve the center's business plan. * Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours * Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies * Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning * Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes * Accountable for center financial drivers (NPER, TAT, Total Visits, Net Revenue) and review of key indicator reports in order achieve annual business plan * Maintain accountability for implementing and consistently maintaining center initiatives and workflows This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Bachelor's degree preferred * Some college courses from an accredited college or university or equivalent education and experience * In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa Job-Related Experience * Customarily has at least three or more years of work leadership or operations management experience * Prior healthcare experience and/or customer service-related experience preferred Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Strong service mentality and a focus on achieving all aspects of defined service standards * Excellent telephone and personal etiquette * Warm, positive, energetic, and professional demeanor * Effective oral and written communication skills * Tactful and diplomatic communication style * Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management * Performance assessment skills * Continued focus on self-development * Proficient in computer applications such as Word and Excel * Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision * Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively * Ability to resolve colleague, client, and patient issues in an effective and timely manner Additional Data * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans
    $56k-80k yearly est. Auto-Apply 30d ago
  • Patient Access Specialist

    GI Associates 4.2company rating

    GI Associates job in Wauwatosa, WI

    Job DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including: No weekends No Holidays PTO & paid anniversary day 7% GI Associates retirement contribution & 401(k) plan Medical, dental & vision insurance Flexible spending plan Short- & long-term disability Basic & supplemental life insurance Job SummaryThe Patient Access Specialist is responsible for scheduling appointments for all GI Associates' providers and locations while providing an exceptional customer experience. Summary of Essential Job Functions Scheduling Operations Answers a high volume of phone calls daily to schedule patient appointments (office visits and procedures) and answer scheduling inquiries Collects and verifies patient registration information including demographics, insurance, extensive health history and other data consistently and accurately Understands the patient journey to GI including screening procedures, diagnostic procedures, procedure recalls, self-referral and provider referrals Guides patients to appropriate provider and location based on established status, level of care, health system, proximity and patient preferences Understands basic GI anatomy, physiology, procedures and treatments Understands basic health insurance coverage information Communicates medical inquiries and patient urgency to clinical team members (clinical/physician support team, system partners, etc.) in a timely and appropriate manner Works closely with the business office on scheduling relating to insurance Coordinates timely delivery of digital or mailed paperwork for upcoming patient appointments (prep instructions, etc.) Productivity Consistently meets individual department productivity goals Technology Proficiency entering data and other clerical tasks (fax, email, copier) Proficiency using Microsoft products including Outlook, Teams, SharePoint, Word and other applications as necessary Proficiency using multiple electronic medical records (athena Practice and Epic) Proficiency using company phone system Professionalism & Teamwork Collaborates with all departments within the organization and external partners to ensure an exceptional patient experience Showcases a professional and positive attitude Treats all patients and team members with respect and dignity Flexible in meeting the needs of the department Maintains a safe, clean and organized work environment Adheres to all current and future guidelines set forth in the GIA Employee Handbook and other policies & procedures as appropriate All other duties as assigned Minimum Requirements High school diploma or equivalent 3+ year of customer service experience Available to attend meetings before/after business hours Proficiency with computers and technology Experience using Microsoft software (Outlook, Teams, Word, etc.) Open to adapt, learn and grow in a fast-paced health care environment Desired Qualifications Call center or scheduling experience Medical knowledge and/or experience Health insurance knowledge and/or experience ABROE certification (can be completed after hire) Fluency in Spanish highly desirable Physical Requirements Ability to hear and speak sufficiently to communicate over the phone and in person Ability to remain stationary/seated for 90% or more of the workday Ability to wear a headset Ability to efficiently operate a keyboard, phone and other office equipment Ability to reach overhead and bend down at workstation when needed. Ability to occasionally lift up to 10 pounds when moving boxes/packages at the office Ability to use the stairs in case of elevator outage E04JI80004vh408379q
    $33k-38k yearly est. 13d ago
  • Physician Assistant PRN

    Concentra 4.1company rating

    Milwaukee, WI job

    Are you ready to take your career to new heights? Looking for a flexible schedule during the week? Concentra is seeking a Per Diem Physician Assistant to join our team. At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. As a Physician Assistant, you initiate, develop and implement nursing care plans in accordance with state laws and concurrent with Concentra medical protocols in accordance with Concentra policies, practices and procedures and applicable. Scope of Practice: Occupational Health + Urgent Care Shift: 4-6/month Center Hours: Mon-Fri 8a-5p Coverage provided across our Milwaukee market Schedule provided in advance! Responsibilities * Administers prescribed medications and treatments in accordance with approved nursing techniques and protocols. * Observes and evaluates patient, records condition and reaction to drugs, treatments, and significant incidents * Evaluates outcome of patient care * Performs physical examinations and preventive health measures within prescribed guidelines and instructions of physician. * May direct nursing care through nursing staff * Prescribes or recommends drugs or other forms of treatment such as physical therapy, inhalation therapy or related therapeutic procedures. * Arranges referrals, consultations, therapeutic services and confers with other specialists on course of care and treatment. * Draws blood and prepares appropriate paperwork for laboratory pick-up. * Performs urine drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory. * Assists in medical record maintenance by keeping health, administrative, and program records onsite, safeguarding confidentiality of employee health information. * Dispenses medications as directed by practitioner and in accordance with state regulations. * Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures. * Performs ancillary testing and tasks as ordered by the Center Medical Director (PFT, EKG, injections, audiograms, blood draws) in accordance with established policies and procedures * Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values. * Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs. * Ensures accuracy when completing and executing tasks such as drug screens, DOTs, bandaging, dressings and performing quality assurance checks. * Ensures accurate, concise, timely and complete documentation of results and paperwork. * Provides an excellent, compassionate and warm patient experience regardless of patient volume. * Ability to manage time, prioritize and multi-task in a busy environment * Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate. * Ability to consistently deliver quality care in a busy clinical environment. * Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience. * Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care. * Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values. * Listens to and understands internal and external client needs in order to act and address * Committed to personal excellence and understands how daily work contributes to center operation as a whole. * Holds self and others accountable. Is willing and able to assist others in order to achieve results. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications * Bachelors' degree in Nursing or related health field from an accredited college or university * Master's Degree in nursing or related health field from an accredited college or university * Graduate of an accredited Nurse Practitioner program * Current licensed nurse practitioner in the state where employed and in accordance with state laws of practice * Must maintain work state nurse practitioner licensure throughout the course of employment * Customarily has at least two years of demonstrated experience in occupational medicine, urgent care or an emergency setting Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Demonstrated knowledge of occupational medicine requirements (state specific) * Demonstrated working knowledge of clinical operations * Knowledge of laws and regulations that govern delivery of rehabilitation services * Knowledge of worker's compensation and clinical procedures and all processes involved in the delivery of quality care. * Demonstrated excellent communication skills * Demonstrated willingness to participate in Continuing Medical Education Additional Data * 401(k) Retirement Plan with Employer Match * Colleague Referral Bonus Program * Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.
    $102k-132k yearly est. Auto-Apply 3d ago
  • Behavioral Health Therapist

    Family Health Center 4.3company rating

    Ladysmith, WI job

    Job Description The Behavioral Health Therapist functions as an integral member of the interdisciplinary team providing assessments, treatment, support and follow-up to patients with substance use disorders and, if present, mental health problems. ESSENTIAL JOB FUNCTIONS Performs and documents comprehensive assessments and client-centered professional services to care for the intellectual, psychosocial, physical and spiritual needs of the patients and families we serve. Provides addiction treatment or dual/disordered services and therapy utilizing various modalities in groups, as well as individual sessions, to best meet the treatment needs of a diverse population. Maintains documentation and clinical records according to clinic protocols and applicable State and Federal regulations and codes. Collaborates with patients, families, clinicians, referral sources and other team members on treatment plans, programs and services. Submits accurate and timely billing information to maintain financial goals of service line. Educates patients, families, colleagues and the community about substance use and/or dual disordered issues and treatment options to improve the health of the communities we serve. Participates in on-going education of colleagues and team members to ensure high quality patient care and professional functioning. Researches and participates in ongoing training and education to develop and enhance professional knowledge and skills to provide better services to our patients and our communities. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. ADDITIONAL DUTIES Other duties as assigned. JOB QUALIFICATIONS EDUCATION Minimum Required: Master's degree that is eligible for licensure as a Licensed Professional Counselor (LPC), Marriage and Family Therapist (MFT), or Licensed Clinical Social Worker (LCSW). Preferred/Optional: In addition to the mental health license, Substance abuse counselor in training (SAC-IT), substance abuse counselor (SAC), or clinical substance abuse counselor (CSAC) credentials preferred. EXPERIENCE Minimum Required: Two years of clinical experience in behavioral health using various modalities in groups and in individual sessions. Ideal candidate will have experience in treating dual disorders. Preferred/Optional: None CERTIFICATIONS/LICENSES The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position. Minimum Required: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), OR Licensed Clinical Social Worker (LCSW) who provide substance abuse counseling within the scope of their licensure. Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within three months of hire. Preferred/Optional: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire. Equal Employment Opportunity
    $56k-66k yearly est. 6d ago
  • GI Tech

    GI Associates 4.2company rating

    GI Associates job in Milwaukee, WI

    Job DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including: No weekends No Holidays PTO & paid anniversary day 7% GI Associates retirement contribution & 401(k) plan Medical, dental & vision insurance Flexible spending plan Short- & long-term disability Basic & supplemental life insurance Critical Shift Incentive Compensation Position summary:Our Float/Pool GI Techs has the unique opportunity to contribute to a harmonious work environment by providing a balance of hands-on patient care while supporting our Team at GI Associates. The GI Technician is responsible for assisting in the collection of data for an objective assessment by the RN to identify the patient's needs, problems, concerns or human responses. This position maintains responsibility for the scopes, and disinfecting instrumentation, pathology log, and collating post procedure information. Position Responsibilities: Responsible for setting up equipment pre-procedure Helps with post procedure process for patients under the supervision of RN Knowledgeable of proper handling of equipment and materials (scopes, light sources, and ancillary equipment) Transports used equipment post-procedure to the reprocessing room Cleans equipment in conjunction with the OSHA guidelines Helps maintain appropriate records/logs for the high-level disinfecting process of endoscopic equipment Maintains adequate supply of chemicals and equipment for equipment reprocessing Assists with room turn around/setup/cleaning of procedure rooms to optimize room efficiency Assists in maintaining room stock/supplies Transports patients as directed Promotes an environment that is patient and employee friendly Maintains high level of confidentiality pertaining to the patients right to privacy Working collaboratively with GIA members to optimize patient care and be influential in maintaining a healthy team environment Eager and willingness to learn and grow in the knowledge of GI Anatomy and Physiology, Disease Complete all medical documentation efficiently in a timely manner Recognize and respond to emergency care needs as per policy Maintains safe work environment Minimum requirements Practice-based learning and improvement, empathy, and clinical judgement High School Diploma Must have BLS Certification Minimum 1 year of GI Tech experience Willingness and ability to travel to other GI Associates locations as needed to support operational need throughout southeastern WI. E04JI80004vh4082npj
    $46k-57k yearly est. 24d ago

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GI Associates may also be known as or be related to GI Associates, Gastroenterology Associates, P.A. and Gastrointestinal Associates.