Patient Service Representative jobs at GI Associates - 1847 jobs

Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Guaranteed at least 36 Hours Per Week) Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients - we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. Why Your Insurance Verification Skills Matter Most You're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction. Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution. What You'll Actually Do Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency Protect Patient Information: Maintain organized records while strictly following HIPAA regulations This Role is Perfect for You If: You have experience with insurance verification and medical billing (non-negotiable!). You can explain complex insurance concepts to frustrated patients with empathy and clarity. You're obsessively detail-oriented - a single digit error in an insurance ID can cost thousands. You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting. You're tech-savvy with medical billing software and EMR systems. You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic. You maintain a positive attitude even when dealing with challenging financial conversations. What's In It For You: Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare. Receive specialized training in insurance verification and patient financial counseling. Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy. Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry. Be part of healthcare innovation that's expanding nationwide. Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations. Perks & Benefits: We take care of the people who take care of our patients. As a full-time team member, you'll receive: Medical, Dental & Vision Insurance (available after 30 days) Mental Health & Prescription Coverage Health Savings Account (HSA) with employer contributions Short & Long-Term Disability + Life Insurance 401(k) with Employer Match Paid Time Off starting at 152 hours/year Employee Assistance Program (free counseling sessions) Uniform Allowance + Verizon Discount + More The Details: Location: Our state-of-the-art urgent care facility Schedule: Full-time with flexible shifts (some evenings/weekends) Requirements: High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus Current CPR or Basic Life Support (BLS) certification is required for this role. We invest in your well-being so you can bring your best self to work-every shift, every patient. Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care. AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at *********************************. At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $20.00 to $24.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization. Compensation: $20.00 - $24.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Job Description SouthCoast Health is looking for a Full-Time Patient Representative for our Chatham Center Location SouthCoast Health is seeking a Full-Time Patient Representative to join our Chatham Center Location. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience. Benefits: Health, dental, vision, life, long term disability, PTO, holidays, 401K with employer contribution, and supplemental insurance. DFW, EEO, MFDV

Job Description SouthCoast Health is looking for a Patient Representative PRN for our Nephrology Department SouthCoast Health is seeking a Patient Representative to join our Nephrology office. As one of the first and last points of contact for our patients and their families, you will play a vital role in creating a welcoming and professional experience that reflects the quality of care we provide. Key Responsibilities Warmly greet and assist patients and visitors in a courteous, professional manner. Provide clear directions, information, and assistance as needed. Monitor physician schedules and communicate wait times to patients. Collect co-pays and manage patient check-in and check-out procedures. Protect patient confidentiality and ensure compliance with privacy standards. Follow clinic protocols and notify appropriate personnel during emergencies. Qualifications High school diploma or equivalent required. Minimum of one year of customer service experience (healthcare experience preferred). Professional communication and interpersonal skills. Strong organizational skills with the ability to prioritize tasks. Proficiency with computer systems and office software. Knowledge of customer service best practices. Education/ Experience: High school diploma or equivalent. Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting. Computer experience.

Work Schedule: 100% FTE, 40 hours per week. Shifts scheduled Monday - Thursday 9:00 am - 5:30 pm, Friday 8:30 am - 5:00 pm. Hours may vary based upon operational needs of the clinic. Pay: Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to: • Schedule appointments via phone, in-person or electronic correspondence. • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - Six (6) months of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Job DescriptionUW Hospital and Clinics benefits

Work Schedule: 100% FTE, 40 Hours per week. Alternating shifts scheduled Monday-Friday between the hours of 8:00 am - 4:30 pm and 8:45 am - 5:15 pm. Hours may vary based upon operational needs of the clinic. Pay: Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Scheduling Representative to: • Schedule appointments via phone, in-person or electronic correspondence. • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - Six (6) months of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare, previous experience scheduling of patients or previous experience answering phones and greeting clients in person Our Commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve. Job Description UW Hospital and Clinics benefits

Work Schedule: 80% FTE, 32 hours per week. Shifts scheduled Monday through Friday between the hours of 8:30 AM - 5:00 PM, with Wednesday off. Hours may vary based on the operational needs of the department. Pay: Pay starts at $19.75 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Be the first point of contact for UW Health patients and ensure they receive a remarkable experience. We are seeking a Patient Scheduling Specialist to: • Utilize your excellent customer service skills to schedule appointments via phone, in-person or electronic correspondence. • Make an impact on the patient experience by making it easier for patients to schedule appointments across multiple locations with just one phone call. • Assist patients and their families with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. At UW Health, you'll receive: • Generous benefits package, including health insurance, and paid time off. • Professional growth and career advancement opportunities available. • Free bus pass to get to and from work. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - One (1) year of previous experience in an office or customer service environment. Preferred - Previous experience working in healthcare. Previous experience scheduling of patients. Previous experience with answering phones, greeting clients and customers in person. Our commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. University Hospital in Madison is a Magnet -designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers. Job Description UW Hospital and Clinics benefits

Work Schedule: This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health. Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM - 5:00 PM. Hours may vary based on the operational needs of the department. Pay: UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay. Be part of something remarkable Join the #1 hospital in Wisconsin where you'll be the gateway to remarkable healthcare by providing excellent phone-based customer service! We are seeking Patient Scheduling Specialists to: • Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs. • Make outgoing phone calls to patients to schedule their appointments. • Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner. Education: Minimum - High school diploma or equivalent. Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field. Work Experience: Minimum - One (1) year of previous experience working in an office or customer service environment. Preferred - Previous experience working in healthcare, experience scheduling patients, and experience coordinating multiple activities in an office setting. Our commitment to Social Impact and Belonging UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others. Job Description UW Hospital and Clinics benefits

Hours: Saturday - Sunday 10AM - 10PM, Friday 8AM - 8PM Provides accurate and skilled interpretations to help facilitate successful delivery of healthcare services to Spanish speaking patients and guests. Acts as a liaison between patients, their families and healthcare staff assuring that every effort is made to meet individual needs.

Hours: Saturday - Sunday 10AM - 10PM, Friday 8AM - 8PM Provides accurate and skilled interpretations to help facilitate successful delivery of healthcare services to Spanish speaking patients and guests. Acts as a liaison between patients, their families and healthcare staff assuring that every effort is made to meet individual needs. Qualifications JOB QUALIFICATIONS Education: Undergraduate degree preferred, High School diploma required. Licensure/Certification: Certification of completion of an accredited medical interpretation training course (such as Bridging the Gap) completed within 6 months of hire. Experience: Hospital experience preferred. Knowledge of medical terminology preferred. Skills: Fluency in English and Spanish required. Familiar with diversity of cultural and socio-economic backgrounds. Excellent interpersonal and communication skills. High level of customer service and positive approach required. Good problem solving and decision making skills necessary. Position requires highly motivated individual willing to work independently without supervision. Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance

RAYUS now offers DailyPay! Work today, get paid today! is $18.28-$24.78 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday from 1:30pm-10:00pm; includes up to 4 weekends per year (day shifts). ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time working Monday, Wednesday, Thursday and Friday from 8:00am-4:30pm and Tuesday from 11:30am-8:00pm; includes weekend rotation up to four per year. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Activities Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and team members Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only (10%) Insurance Activities Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Other Tasks and Projects as Assigned

The Patient Representative provides day-to-day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The Patient Representative is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience. Essential Duties and Responsibilities: Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s). Collects payments and or/establish payment plans at the time of service. Answers, investigates and/or directs patient inquiries or complaints to appropriate parties. Schedules patient appointments and procedures. Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues. Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner. Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency. Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file. Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees. Proactively assists other Patient Representatives and clinic staff with questions or tasks. Other duties as assigned. Minimum Qualifications: Education/Licensing/Certification: High school diploma required Associate's degree preferred Experience (years and type): 1+ years' medical office experience required Knowledge and Skills: Familiarity with outpatient clinical setting and patient registration workflows Familiarity with medical terminology Excellent customer service, both internal and external Excellent communication skills Ability to work independently and as part of a team Excellent time management and organizational skills Ability to thrive in a fast-paced environment Attention to detail Computer literate Travel Required (% of time): 50 - 100% Physical Requirements & Work Environment: Primarily sitting; standing and walking as needed Lift up to 25lbs Possible exposure to radiation, infectious disease, bloodborne pathogens Overtime as needed depending on business need Shifts subject to variation depending on business need

TITLE: Cancer Center Scheduling Specialist Cancer Center Operations Manager DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: February 2022 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments All of our staff support our patients in the various stages of their treatments. POSITION OVERVIEW: The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include any or all of the following: Patient registration, information retrieval, insurance authorizations, charge capture and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff and physicians. This position does not directly supervise any other Caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Schedules inpatient/outpatient procedures and appointments as ordered by the patient's physician or authorized designee. Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures. Coordinates patient care with outside facilities. Demonstrates excellent customer service skills and handles high volume of calls. Understands medical terminology and procedures. Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system. Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed. Retrieves and scans patient records and forms into appropriate EMR systems. Prepares physician reports and correspondence. Responsible for accurate charge entry and performs review of charges. May be required to cover responsibilities in Bend and Redmond sites. Assists with special projects as needed. Supports the vision, mission, and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: Associates degree or higher. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: Minimum one (1) year experience in customer service work. Knowledge of medical terminology and procedures. Preferred: One (1) year working in a physician's office, medical clinic, or hospital setting. Experience in scheduling and registration. Oncology/ medical office practice experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to multi-task and work independently in a high pace office environment. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Attention to detail. Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office. Demonstrates proper phone etiquette. Uses active listening skills. Prioritizes workload to assure timely completion of tasks. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00-5:00

TITLE: Cancer Center Scheduling Specialist Manager of Radiation Oncology DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: September 2025 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: In this vital role, you'll be at the heart of patient care-coordinating treatment schedules with precision, while supporting a collaborative and mission-driven clinical environment. At the core of our practice is teamwork. You'll work closely with radiation oncologists, nurses, therapists, physicists, and administrative staff to ensure seamless scheduling that prioritizes patient care and comfort. Your role is more than logistics-it's about connection, communication, and contributing to a greater purpose. The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship and other supportive care treatments All of our staff support our patients in the various stages of their treatments. POSITION OVERVIEW: Coordinate and manage daily department schedules for five radiation oncologists and four physical therapists with efficiency and empathy Collaborate with multidisciplinary team members to ensure accurate and timely appointment setting Serve as a key point of contact for patients, providing clarity and support during a critical time in their care journey Support the overall flow of the radiation oncology department through proactive problem-solving and communication Work in a fast-paced, patient-centered environment where your organizational skills make a real impact This position does not directly supervise any other Caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Schedules inpatient/outpatient procedures and appointments as ordered by the patient's physician or authorized designee. Schedules multiple appointment types including: New patient visits, radiation therapy services, physician referrals, imaging studies, and other procedures. Coordinates patient care with outside facilities. Demonstrates excellent customer service skills and handles high volume of calls. Understands medical terminology and procedures. Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system. Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed. Retrieves and scans patient records and forms into appropriate EMR systems. Prepares physician reports and correspondence. Responsible for accurate charge entry and performs review of charges. May be required to cover responsibilities in Bend and Redmond sites. Assists with special projects as needed. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: Associates degree or higher. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: One year working in a physician's office, medical clinic, or hospital setting. Experience in customer service and dealing with physician office staff/general public. Knowledge of medical terminology and procedures. Preferred: Experience in scheduling and registration. Oncology/ medical office practice experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to multi-task and work independently in a high pace office environment. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Attention to detail. Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office. Demonstrates proper phone etiquette. Uses active listening skills. Prioritizes workload to assure timely completion of tasks. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00am to 4:30pm

TITLE: Cancer Center Scheduling Specialist Cancer Center Operations Manager DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: February 2022 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship, and other supportive care treatments All of our staff support our patients in the various stages of their treatments. POSITION OVERVIEW: The Cancer Center Scheduling Specialist at St. Charles Health System is responsible for scheduling appointments for medical oncology, radiation oncology, infusion procedures, office visits, referrals, and diagnostic exams. Additional duties may include any or all of the following: Patient registration, information retrieval, insurance authorizations, charge capture and other duties. The Scheduling Specialist must maintain excellent customer service relations with patients, hospital staff, office staff and physicians. This position does not directly supervise any other Caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Schedules inpatient/outpatient procedures and appointments as ordered by the patient's physician or authorized designee. Schedules multiple appointment types including: new patient visits, infusion/chemotherapy services, radiation therapy services, medical oncology services, physician referrals, imaging studies, blood transfusions, and other procedures. Coordinates patient care with outside facilities. Demonstrates excellent customer service skills and handles high volume of calls. Understands medical terminology and procedures. Responsible for communicating pertinent information related to procedures. Accurately process written orders, enters appointments into scheduling system. Prioritizes work to ensure all details are addressed and proper documentation is input into system. Responsible for accurate patient registration. Pre-registers the patient in the registration system, collects patient demographics, insurance information and collects required co-pay/deposits. Processes payment accurately, and completes daily deposits. Understands how to perform RTE (real time eligibility) for insurance benefits. Assists with prior authorization when needed. Retrieves and scans patient records and forms into appropriate EMR systems. Prepares physician reports and correspondence. Responsible for accurate charge entry and performs review of charges. May be required to cover responsibilities in Bend and Redmond sites. Assists with special projects as needed. Supports the vision, mission, and values of the organization in all respects. Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients, and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: Associates degree or higher. LICENSURE/CERTIFICATION/REGISTRATION: Required: N/A Preferred: N/A EXPERIENCE: Required: Minimum one (1) year experience in customer service work. Knowledge of medical terminology and procedures. Preferred: One (1) year working in a physician's office, medical clinic, or hospital setting. Experience in scheduling and registration. Oncology/ medical office practice experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to multi-task and work independently in a high pace office environment. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Attention to detail. Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office. Demonstrates proper phone etiquette. Uses active listening skills. Prioritizes workload to assure timely completion of tasks. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00 -5:00

TITLE: Surgery Scheduling Specialist Surgery Scheduling Supervisor DEPARTMENT: Orthopedic, Neurosurgery & Physiatry DATE LAST REVIEWED: October 2024 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Orthopedic, Neurosurgery & Physiatry Services department encompasses multiple specialty providers / who providing specialized care to patients throughout their surgical and surgical experience in multiple locations across Central Oregon including St. Charles, Cascade SurgiCenter, Bend Surgery Center and office based clinic procedures. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate care. POSITION OVERVIEW: The Surgery Scheduling Specialist, in collaboration with our specialty providers, is responsible for oversight and coordination of surgery and procedure scheduling across multidisciplinary specialties. The scheduler works closely with patients to ensure they have completed all consultations and preoperative visits prior to scheduling surgery. The scheduler will monitor and analyze performance measures and quality indicators as well as provide training to new caregivers. They will demonstrate competency in all areas of surgery and procedure scheduling by working in these areas alongside fellow caregivers. This position does not directly manage other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Responsible for high-level accuracy in all functions of clinic business / patient process flow, from initial intake to final collections for services provided. Tracks and manages all aspects of care for patients and coordinates close follow up post operatively. Schedules and coordinates all procedures, including verification of completion of the prior authorization process. Provides concise, specific patient instructions for procedures. Establishes and maintains communication with other team members and departments such as the OR, MDU, pre-surgery and outside entities to ensure procedures and systems function smoothly as well as promotes continuity of care. Troubleshoots issues that arise between the clinic and other hospital departments and works in a collaborative manner to find resolution. Correlates the established provider procedure schedule to EPIC procedure schedules. Works with the clinic leadership to resolve conflicts when identified. Schedules inpatient and outpatient procedures and appointments accurately. Responds to telephone inquiries and faxes from the patient's provider offices and clinics for all service locations. Coordinates procedures for orders received from providers outside of St. Charles processing for review from the performing MD. Reviews and verifies history and physical documentation has been received and performed in an appropriate timeframe, coordinates care with the patient. Understands that procedural time is in high demand across the health system and in ASCs and therefore works to optimize provider schedules to fully utilize available time. Demonstrates excellent phone etiquette and understands medical terminology, human anatomy, procedures, etc. Maintains knowledge of hospital operations and, block and open time rules and process for procedures both inpatient and outpatient. Prioritizes tasks to ensure all details are addressed and proper documentation is inputted into all systems. Develops and maintains a high level of understanding of EPIC process. Functions as a system super user and is proficient utilizing snap board, case requests/procedures, ambulatory chart, ancillary orders, telephone encounters, registration, scheduling functions and estimates. Continually evaluates department process flows and practices to seek opportunities for improvement, conveys feedback and suggestions to clinic leadership. Designs and runs the Surgery scheduling on-boarding training, develop training materials and maintain policy manuals. Evaluates trends and adjusts education as needed to always provide relevant and easy to absorb education. Works with the clinic leadership to compile and interpret key business, financial, operational and statistical data; performs analyses aimed at identifying process errors & education opportunities to improve performance. Keep accurate records on department spreadsheets and uses tools including rosters and shared data for tracking purposes, follow up & documentation. Anticipate the need for change through direct observation and maintains open communication with other departments and facilities. Learns and maintains knowledge of documents and forms according to state and federal requirements and guidelines including CMS, Medicaid, COBRA, EMTALA, HIPAA and many more. Supports the vision, mission and values of the organization in all respects. Supports the Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High School diploma/GED. Preferred: Associate degree plus healthcare scheduling experience LICENSURE/CERTIFICATION/REGISTRATION: Required: Ability to travel to business functions/trainings/meetings and all SCHS worksites. Preferred: N/A EXPERIENCE: Required: One year experience in healthcare registration and scheduling. Preferred: 2 years' experience in healthcare registration and scheduling. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? No Job Family: SCHEDULER Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 8:00am to 5:00pm

Responsible for maintaining a line of communication between individuals in the waiting rooms and in the clinical areas within Emergency Services. Provide support and crisis management in trauma situations for families and patients. Provides clinical personnel and other emergency care center staff with support and opportunities for stress management Qualifications Education • Education Required • High School Diploma/GED required. Education Preferred • Associates degree or certification preferred. • Advanced studies in humanity, psychology, social work or equivalent preferred. License, Certification and/or Registration • Must be certified in BLS for Healthcare Providers. • BLS for Healthcare Providers must be obtained in the orientation period. • Will consider experience in lieu of degree or certification Experience • Prior related experience preferred but not required. Additional Skills/Abilities • Must have excellent communication skills with the ability to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly. • Must be knowledgeable of general office equipment.

Under the general supervision of the Patient Contact Center Supervisor, the Radiology Scheduling Specialist's primary function is to utilize communication and management skills to coordinate seamless care delivery for patients. The Radiology Scheduling Specialist will also assist with scheduling of radiology exams and procedures. Additionally, they must obtain prior authorizations for all services that require authorization. The Radiology Scheduling Specialist collaborates with referral staff, medical providers, nursing staff and other patient care support staff. ESSENTIAL FUNCTIONS Responsible for verifying insurance to determine eligibility. The Radiology Scheduling Specialist must obtain or verify medical authorization based on the insurance plan and ensure plan is accepted by Curry Health Network. Scan authorization information into the EHR and document appropriately in the patient's chart. Gathers pertinent information as needed via EHR or from clinical team to accurately complete scheduling and authorization process. Review details and expectations about the scheduling and authorization with patients. Notifies patient of scheduling status and provides information once the patient is scheduled. Monitors electronic health record notifications throughout the day to capture scheduling and authorization requests in real time. Tracks order information throughout the day to ensure process is complete. Provides leadership with reporting information weekly. Respond to In-house provider questions, requests, and concerns regarding the status of patient scheduling or authorization, care coordination or follow-up status. Follows radiology scheduling protocols and guidelines. Ensures that orders have been approved by technologist prior to scheduling. Works with radiology leads to ensure schedules are filled appropriately. Communicates with the patient to ensure they understand the appropriate prep instructions for the specific modality or procedure. Collaborates with radiology staff, clinical staff and other scheduling specialists to efficiently schedule patients in a timely manner. Effectively communicates with department staffing and management. Notifies internal and external providers when patients cancel, decline or unable to be contacted. Other duties as assigned to meet the needs of the department and in support of Curry Health Network's Mission, Vision, and Shared Values. SHARED VALUES Service: We serve with compassion and understanding. Teamwork: We are one team - each one of us makes a difference. Curiosity: We promote learning. Integrity: We live by honesty, trust, and doing the right thing by our organizational values. MINIMUM JOB REQUIREMENTS Education & Experience A High School diploma or equivalent is required. At least one year of experience in a clinical setting is required. Three years of experience in a clinical setting is preferred. Required Knowledge, Skills & Abilities Able to treat patients, providers and co-workers with dignity & respect at all times. Knowledge of the medical clinic purpose and operations. Ability to prioritize duties, perform them efficiently and adjust to and accept the unexpected. Excellent written and verbal communication skills, telephone manners and proper telephone etiquette are required. Knowledge of medical terminology; knowledge of various insurance plans such as Medicaid, Medicare and private insurances. Skills in using medical databases; CPSI-EHR systems. Proficient using computer software incl. Microsoft Office: Word, Excel, Outlook. PHYSICAL REQUIREMENTS Physical Demands On-the-job time is spent in the following physical activities: None of the time: Taste or Smell, Use Hands, Push/Pull, Stoop, Kneel, Crouch or Crawl Up to 1/3 of the time: Stand, Walk and Reach with Hands & Arms From 1/3 to 1/2 of the time: NA Up 2/3 of the time and more: Sit, Talk or Hear This job requires that weight be lifted, or force be exerted as follows: None of the time: up to or more than 100 pounds Up to 1/3 of the time: up to 25 pounds From 1/3 to 1/2 of the time: No requirement Up to 2/3 of the time and more: no requirement This job has special vision requirements as follows: Close, distance, color, peripheral, depth perception and the ability to adjust focus. Work Environment This job requires exposure to the following environmental conditions: None of the time: Extreme heat/cold; Wet/humid; fumes/airborne particles; work with explosives; vibration; outdoor weather, Toxic or caustic chemicals; Risk of electrical shock; Risk of radiation Up to 1/3 of the time: no requirement From 1/3 to 1/2 of the time: no requirement The typical noise levels for the work environment is: very quiet to moderate noise. Hearing requirements: ability to hear alarms on equipment, patient call and instructions. This job requires the following repetitive motion actions: 0 hours per day- foot control From 1 - 2 hours per day: grasping: firm/heavy From 3 - 4 hours per day: no requirement From 5 - 6 hours per day: no requirement From 7+ hours per day: hands, grasping: simple/light