Customer Service Supervisor jobs at GAT Airline Ground Support

Essential Duties and Tasks Coordinate or assist with the activities of team members. Comply with all Safety, Operational and Employment policies and practices. Ensure team is following protocols pertaining to safety, quality, production, documentation, reports, good manufacturing practices, 5S compliance and cleaning procedures. Seek out opportunities to improve established manufacturing practices and become a sounding board for employee concerns. Anticipate inefficiencies and bring constructive solutions Support an environment of Honesty, Candidness, Transparency, Teamwork, Accountability. Support activities including analysis of departmental costs, investigation of significant variances, corrective actions and communication to teams of actions taken. Train and mentor employees Understand machine requirements for effective and efficient operations. Understand defects to assist in rectifying issues. All other duties as assigned. Qualifications, Education and Experience Associates degree preferred 2 - 4 years manufacturing experience on same or similar equipment. Experience with Lean Six Sigma, ASQ, Quality ISO/SQF, Continuous Improvement a plus. Ability to manage moderately complex issues and problems. Experience with cross-functional teams. Solid working knowledge of maintenance processes and related manufacturing. Experience using Microsoft Office Suite (Word, Excel, Power Point) and Outlook. Maintains strict confidentiality and protects privacy of confidential/sensitive information. Exceptional time management and organization skills. Ability to communicate effectively (verbal, written, and presentations). Proactive; exercises sound judgment and decision making; able to identify problems and needs and develop solutions and/or options. Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment. Work Environment This role operates in a manufacturing environment. Safety equipment including hearing protection, eye protection, foot protection and other PPE may be required in manufacturing areas. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Employee is regularly required to stand; walk; use hands/fingers to type, hold, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Now hiring! Come work at a place to build your future and be an integral part of a fast-paced, safety-oriented, and growing industry! We are an ESSENTIAL employer that is ACTIVELY HIRING at our Cincinnati, OH facility! ProAmpac is a leading global flexible packaging company with comprehensive product offerings. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. We bring brand owners and packaging experts together to generate fresh thinking, accelerate advanced technology and increase speed-to-market, package customization and consumer differentiation. Our expertise is rooted in shared core values grown from the heritage of our small businesses and strategic acquisitions. Collectively, we are stronger and more responsive, with a broader geographic footprint. Together, we are ProAmpac, the trusted leader in global change in the packaging industry. The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you. What ProAmpac has to offer: Quarterly bonuses: perfect attendance bonus 11 paid company holidays 401k with company match Medical, Dental, Vision, and other supplemental offerings Company-provided life insurance Disability insurance Wellness program - living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives Retention bonus ($3000) Quarterly bonus ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time remote Services NAM Expert - Maintenance of Equipment (Rolling Stock and Wayside) in the USA or Canada we're looking for? Your future role Take on a new challenge and apply your expertise in maintenance and operations of rolling stock and light rail systems in a new cutting-edge field. You'll work alongside collaborative and forward-thinking teammates. You'll drive operational excellence and ensure the success of both existing and upcoming operations and maintenance projects. Day-to-day, you'll work closely with teams across the business (Product Line, Service Executive Committee, Bids, Supply Management, Engineering), lead workshops and coaching sessions to enhance performance, and much more. We'll look to you for: * Overseeing fleet equipment inspection, repair, and maintenance in accordance with contract requirements, adhering to the highest standards of safety and quality to minimize passenger delays and disruptions for community stakeholders, * Driving simplification and standardization across North American projects, focusing on safety, reliability, availability, and profitability, * Collaborating closely with cross-functional teams, including Product Line, Service Executive Committee, Bids, Supply Management, Engineering, and more, to ensure alignment across business units, * Performing analyses on current maintenance and operational projects to identify areas for improvement and developing strategies for short- and long-term enhancements, * Actively participating in the development and support of bids for new projects, leveraging operational knowledge to influence outcomes, * Managing plans for project optimization, monitoring key performance indicators, and facilitating recovery efforts for challenging projects, * Animating networks with key stakeholders across Operations, Industrial, and Engineering to maintain operational synergies and promote continuous improvement initiatives, * Proactively preparing for the General Manager role by gaining a thorough understanding of all operational aspects and effectively leading project initiatives. All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: * Degree in engineering, industrial, or a technical discipline (Master's degree preferred), * Minimum of 12 years of related experience in maintenance or operational roles - passenger rail systems (rolling stock and/or wayside), * Knowledge of railway safety, RAM (Reliability, Availability, and Maintainability) concepts, and operational best practices, * Strong communication skills, including the ability to influence and lead diverse teams effectively, * Familiarity with project management and operational improvement initiatives, * Proficiency in Microsoft 365 Suite, Asset Management, and ERP software (e.g., SAP), * Demonstrated leadership capabilities, with a focus on coaching and mentoring, * Adaptability and resilience in dynamic and changing environments, * Please note that this is a remote position; however, candidates must reside near one of our sites in the U.S. or Canada and be open to relocate anywhere in Canada or the US for a project in mobilization or to replace a General Manager as necessary, ensuring continuity and stability in operations. Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: * Work with cutting-edge railway systems, fostering operational excellence in rolling stock and light rail maintenance, * Progress towards a leadership role as a General Manager, contributing strategically to large-scale service projects, * Utilise our inclusive, innovative, and dynamic working environment, * Benefit from our investment in your development, through award-winning learning, * Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage. Compensation and Benefits * Salary Range: $115,500 - $181,500 DOE * Medical HSA/FSA, Dental, Vision and 401K * Short term and Long Term Disability Benefits * PTO You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! Important to note As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone. Job Segment: Supply, ERP, SAP, Project Manager, Operations, Technology Apply now " Apply now * Apply Now * Start apply with LinkedIn Start Please wait...

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Wake Forest, NC and Henderson, NC Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management Serve as the primary point of contact and advocate for assigned accounts. Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals Proactively engage existing customers to enhance value and prevent churn. Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. Identify low-touch upsell opportunities and guide customers to resources for additional value. Develop strategies for upselling / cross-selling opportunities to drive account growth. Drive product adoption and educate customers on products and services. Territory Management Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications 0-4 years in customer success, support, or related customer-facing roles. SMB account management experience. Ability to manage multiple customer engagements through strong organizational skills. Data-driven mindset. Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** _This position will support a territory including Cookeville, TN_ **Summary** The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. **Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.** **Key Responsibilities** **Issue Management** + Serve as the primary point of contact and advocate for assigned accounts. + Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. + Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. **Value Creation / Proposals** + Proactively engage existing customers to enhance value and prevent churn. + Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. + Identify low-touch upsell opportunities and guide customers to resources for additional value. + Develop strategies for upselling / cross-selling opportunities to drive account growth. + Drive product adoption and educate customers on products and services. **Territory Management** + Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. + Monitor customer health metrics to measure satisfaction and prevent churn. **Feedback Collection** + Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. **Qualifications** + 0-4 years in customer success, support, or related customer-facing roles. + SMB account management experience. + Ability to manage multiple customer engagements through strong organizational skills. + Data-driven mindset. + Excellent written communication skills. **_The internal job posting will close 12/12 for all employees_** **_The job grade is an E05_** **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. **Other Criteria:** UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. **Basic Qualifications:** Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Reports To: Asst. Manager of Operations Department: Operations Overall Responsibilities: Individuals in this position primary responsibility is assuring customer satisfaction this includes, answering the telephone and inter-come to assist the customers with any inquires. Continuously monitor the camera system for any equipment failure and report it to management. This position will be required to perform the job duties of as a Parking Service Attendant (PSA) and Customer Service Monitor when scheduled. Duties and Responsibilities: CSM * Act s as a liaison between customers and the parking staff. * Resolves customer service issues. * Answers telephone inquiries regarding facility locations, monthly and daily rates and space availability by facility. * Handles complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in JHM garages or lots. * Conducts transaction remotely to assist customers. * Updates computer files with current customer information. * Provides general information and directions to public concerning locations of area buildings, private and public parking within JMH. * Prepares printed billing for mailing. * Maintain work area and equipment in neat and clean state. * Performs other work as assigned. PSA * Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc. * Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations). * Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers. * Fix and put back arm gates. * Assures that the automatic parking equipment is operating in harmony with overall operation of parking garage. * Erects barricades and places parking direction signs as necessary. * Fills out daily report of duties performed to be sent electronically to supervisors. * Daily closure of assigned facilities. * Must keep all equipment and working area clean. * Policies/patrols parking garage and lot grounds. Required Knowledge, Skills and Abilities: CSM * Ability to courteously and effectively deal with customers in person and on the telephone. * Ability to provide information to the public. * Should be computer proficient with strong typing skills. * Knowledge of parking facility rules, regulations, procedures. * Knowledge of simple arithmetic and the ability to make change quickly and accurately. * Ability to work independently and to complete assigned responsibilities. * Physical strength and agility sufficient to perform assigned duties. * Basic knowledge of simple arithmetic. * Strong written and verbal communication skills; Must be able to communicate fluently in English * Communicate effectively with customers with problems using tact and good judgment. * Utilize simple office equipment. * Follow oral and written instructions. * Operate cash register and computer terminal. * Directs traffic and patrols assigned facilities to assure safety of vehicles. * Assists the public with directions and information. * Corrects and/or reports any hazardous conditions. * Complies with all safety standards, rules and regulations. * Prepares reports for supervisors. * Performs any other duties that may be assigned. * Must have a valid driver's license to operate golf cars * Must be fluent in English and Spanish * Provide excellent customer service. * Provide routine information in a clear manner. * Keep simple records and make reports. * Establish and maintain effective working relationships with other employees and the general public. * Lift and move weights of 25 pounds or less. * Basic computer skills, and ability to work programs used at command center. Job Knowledge: * Experience - At least one year of Customer Service experience * Education - High school education * Requires the use of English grammar and arithmetic, including multiplication and division. * Must have ability to work with charts, tables, and schedules. * Requires accuracy in checking, posting, counting cash; operation of equipment, such as cash registers, computer terminals, typewriters, simple calculators, copiers, etc. Judgment and Decision Making Restricted scope of duties. Judgment used for setups. Some analysis of facts surrounding individual problems. Referral to supervisor for involved or questionable cases. Responsibility: * Loss of cash, equipment, materials and/or process would seldom exceed $100.00 per incident. * Inattention or careless operation of equipment may cause lost time injury to self or others in immediate area. * Errors may involve losses such as cash shortfalls, improper costs, overpayments, failure to take discounts, waste of materials, damage or loss of equipment. * Work not continually subject to verification or check, although errors usually remain within the Agency. * Regular contacts with employees in other departments, general public and customers requiring tact, to avoid friction and obtain cooperation. * Must call 2 hours prior to schedule when employee will be out. If an emergency arises that a replacement cannot be found for the next schedule the employee working at that moment must be able to stay at the most 2 hours after their schedule time until a replacement is found. Manual Skill and Dexterity: Job does not require skills and abilities beyond those normally possessed by the average individual. Manual ability requirements can be performed without practice. Physical Effort: Light to moderate physical effort. Duties requiring frequent mental and visual attention where workflow is intermittent, and cycle or process involves waiting. Working Conditions: Very good working conditions. Absence of unpleasant elements for all practical purposes. Usual office conditions.

Looking to further your career in Customer Service? Now is the time to apply! Why Rohrer? Rohrer offers benefits after 30 days of employment including Medical, Dental, Vision, 401k, and PTO! The CSR Level III position will manage the internal flow of work by communicating customer requirements and by working closely with all Rohrer team members to consistently stay on track within our timelines. CSR III will work towards developing stronger relationships with customers through exceptional communication and success-based solutions. CSR III is an external educator to customers to convey expertise information about Rohrer services. CSR III has the responsibility of reviewing the clients' initial job specifications, issues and/or order consumables needed to complete the job. The CSR Level III will be active in processing client artwork, proofing by clearly communicating constraints or issues relating to the job. (Any inventory/forecasted ordering programs will be managed by the CSR III in conjunction with the customer. The overall focus is to process customer/salesperson's requests (orders/art/quotes/samples/etc.) in a timely, efficient manner. Travel may be needed to meet clients as needed. CSR Level III will also assist in supplemental coverage in the absence of any Rohrer team members as needed) ESSENTIAL JOB TASKS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fielding new customer calls and sharing product related information and Rohrer service abilities with the client. Discuss Rohrer services to customers by telephone or in person, take or enter orders, and obtain details about customer complaints. Data entry of order information (Match P.O prices and items to new/rerun items, etc.) Post reservation production tickets (if applicable). Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.) Review artwork/designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made. Order color folders if necessary. Send proofs, die samples, color folders, mockups, and prototypes for approval. Enter specs for approved items (print & thermo) and obtain layouts for production. Process RFQ's per information provided by sales and the customer. Initiate and manage timeline set for customer expectations (orders, new projects, RFQ's, inquiries, etc.) Contact customer with any issues or delays in meeting requirements including any shipping/freight issues that may arise. Handle customer complaints and obtain the best compromised solution. Responsible for inventory management. Manage CIA account processing and assist with past due collections. Foster a culture based on Rohrer's Core Values (see KSA's below). Other duties as assigned. QUALIFICATIONS AND EDUCATION REQUIREMENTS High School Diploma; College degree preferred 3-5 years of customer service and/or 3-5 years of experience in project management Knowledge within packaging and manufacturing industry and to have printing and thermoforming training preferred Background in LEAN preferred In-depth knowledge of the project management process Excellent verbal and written communication with the customers well as strong interaction with sales staff, supervisors and plant employees Exceptional organizational skills, strong attention to detail, task completion and multitasking skills Exceptional teamwork attributes A strong desire to help others and have outstanding people skills Strong leadership qualities with a focus on satisfying customers Capable of setting timelines with goals and communicating with all Rohrer team members to reach goals accurately Able to successfully manage and distribute work to appropriate team member to process work efficiently Thorough knowledge of all aspects of traditional packaging such as printing, thermoforming, heat seal trays and finishing processes with an understanding of interactive workflow Enjoys talking with people and dealing with customer complaints to ensure customer satisfaction Able to work in a fast-paced environment, be a flexible thinker and enjoy challenges Strong problem-solving and judgment skills to handle customer complaints/issues independently and solve problems with little supervision Capable of cross-training with all Rohrer team members

at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture! * Quarterly profit-sharing bonus * Hybrid work schedule * Team member appreciation events and recognition programs * Volunteer opportunities * Monthly IT stipend * Casual dress code * On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses * All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day * Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish * Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. * Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs To Land This Opportunity * You have at least 1 year of experience in a face to face or over the phone customer service role * You exhibit stellar organizational skills, multi-tasking skills, and computer skills * You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) * You know MS Office; you may not be a master but you're on your way * You have a quality, high speed internet connection at home * You have a genuine positive, outgoing, team spirited, one-for-all personality * You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus! * You can work a schedule of M-F 12:30 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed * Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future Team Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $48,482.90 annually ($17.43 - $23.30 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks Parts Town Pride - check out our virtual tour and culture! Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs To Land This Opportunity You have at least 1 year of experience in a face to face or over the phone customer service role You exhibit stellar organizational skills, multi-tasking skills, and computer skills You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) You know MS Office; you may not be a master but you're on your way You have a quality, high speed internet connection at home You have a genuine positive, outgoing, team spirited, one-for-all personality You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus! You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future Team Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $48,482.90 annually ($17.43 - $23.30 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish

at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture! * Quarterly profit-sharing bonus * Hybrid work schedule * Team member appreciation events and recognition programs * Volunteer opportunities * Monthly IT stipend * Casual dress code * On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses * All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance The Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! A Typical Day * Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish * Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc. * Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs To Land This Opportunity * You have at least 1 year of experience in a face to face or over the phone customer service role * You exhibit stellar organizational skills, multi-tasking skills, and computer skills * You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!) * You know MS Office; you may not be a master but you're on your way * You have a quality, high speed internet connection at home * You have a genuine positive, outgoing, team spirited, one-for-all personality * You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus! * You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed * Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)! About Your Future Team Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $36,235.03 - $48,482.90 annually ($17.43 - $23.30 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Supports the Manager in meeting operational performance targets and monitoring the station operation budget Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented Reviews and standardizes procedures to improve efficiency within the operation Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations Investigates and resolves customer service issues as well as operation issues Participates on operational conference calls, station audits and prepares various reports Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff Maintains records such as time and attendance, personnel files and performance Will provide guidance to the team on performance issues as well as coach and counsel employees. As necessary, the Supervisor will work in the operation during peak or irregular periods Qualifications Who are we looking for? Requirements: Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical Minimum Age: 18 High school diploma or GED equivalent College coursework or college degree desirable Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Demonstrated ability to communicate verbally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in the United States Must be able to read, write, fluently speak and understand the English language Previous working experience in a team lead, supervisory or managerial role preferred Minimum one year customer service experience preferred Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. #envoy Oversight Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. We can recommend jobs specifically for you! Click here to get started.

Job Description NFI Parts™ is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at ****************** POSITION SUMMARY The Customer Service Analyst is responsible for CS data analytics used to support and execute on team strategies, customer forecasts and usage, programs and buying trends. Preparing KPI's, PPT presentations and various reports which will assist in identifying risks and opportunities to the business. WHAT YOU WILL DO: · Provide customer analytics on revenue performance to budget/forecasts and program revenue to CSM to assist in adjusting revenue strategies for team sales growth. · Report and recommend strategies on Profitability files and ensure details are provided to CSM and Metro - Urban Specialist (as applicable) for review. IE: Kinetik/alternate opportunities by customer. · Provide reports to identify cross reference opportunities for execution with CS team based on customer strategy. · Provide reports to identify Kinetik, Alternate and SVP opportunities and share with team to execute on customer strategy. · Provide analytics to CSD for regular meetings with the team TSR to establish and maintain an effective customer strategy and visiting schedules. · Create and update customer scorecard data templates along with the creation of additional KPI's beneficial to the team to better understand customer behaviors and philosophies also in preparation for customer visits. · Update all data on weekly revenue information and quarterly reporting requirements for presentation. · Provide weekly/monthly reports for teams to review and evaluate contract/quote awards and losses to CSM and Metro/ Urban Specialist · Provide analytics with recommendations to CS team (Manager/CSR & Contract/Metro/Urban Specialists) in determining contract performance for sell through, margins and supersessions. · Develop requested KPI data and reports for the customer teams. · Develop and create Customer Presentations as required for customer meetings and customer visits, including New Customer Presentations, Parts Provisioning, Scorecards. · Provide CSM and Metro/Urban specialists with monthly high-level RMA report with summary on RMA's under $500 (e.g. order being split, courtesy return with no restocking fees). · Participate in rotation of various reporting duties within Analyst group. · Meet with Analyst group on Monthly basis to ensure common activities are monitored and maintained as well as sharing of information for unique reporting/tasks by team segment for awareness. · Support teams in major projects or programs as needed. WHAT YOU NEED TO BE SUCCESSFUL: · Post-secondary education or equivalent experience. · Previous industry knowledge, basic knowledge of transit vehicles and systems. · Microsoft Office including Excel. · Analytical skills. · Excellent communication and organizational skills. · Ability to travel up to 5%. Benefits WHY JOIN OUR TEAM: Competitive Wages. A continuous learning environment. Ability to advance your career with a growing company. Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e fficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at ***************** ***************** ***************** **************** ************************* ************************* and ************** #NFI

NFI Parts™ is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers. Further information is available at ****************** POSITION SUMMARY The Customer Service Analyst is responsible for CS data analytics used to support and execute on team strategies, customer forecasts and usage, programs and buying trends. Preparing KPI's, PPT presentations and various reports which will assist in identifying risks and opportunities to the business. WHAT YOU WILL DO: · Provide customer analytics on revenue performance to budget/forecasts and program revenue to CSM to assist in adjusting revenue strategies for team sales growth. · Report and recommend strategies on Profitability files and ensure details are provided to CSM and Metro - Urban Specialist (as applicable) for review. IE: Kinetik/alternate opportunities by customer. · Provide reports to identify cross reference opportunities for execution with CS team based on customer strategy. · Provide reports to identify Kinetik, Alternate and SVP opportunities and share with team to execute on customer strategy. · Provide analytics to CSD for regular meetings with the team TSR to establish and maintain an effective customer strategy and visiting schedules. · Create and update customer scorecard data templates along with the creation of additional KPI's beneficial to the team to better understand customer behaviors and philosophies also in preparation for customer visits. · Update all data on weekly revenue information and quarterly reporting requirements for presentation. · Provide weekly/monthly reports for teams to review and evaluate contract/quote awards and losses to CSM and Metro/ Urban Specialist · Provide analytics with recommendations to CS team (Manager/CSR & Contract/Metro/Urban Specialists) in determining contract performance for sell through, margins and supersessions. · Develop requested KPI data and reports for the customer teams. · Develop and create Customer Presentations as required for customer meetings and customer visits, including New Customer Presentations, Parts Provisioning, Scorecards. · Provide CSM and Metro/Urban specialists with monthly high-level RMA report with summary on RMA's under $500 (e.g. order being split, courtesy return with no restocking fees). · Participate in rotation of various reporting duties within Analyst group. · Meet with Analyst group on Monthly basis to ensure common activities are monitored and maintained as well as sharing of information for unique reporting/tasks by team segment for awareness. · Support teams in major projects or programs as needed. WHAT YOU NEED TO BE SUCCESSFUL: · Post-secondary education or equivalent experience. · Previous industry knowledge, basic knowledge of transit vehicles and systems. · Microsoft Office including Excel. · Analytical skills. · Excellent communication and organizational skills. · Ability to travel up to 5%. Benefits WHY JOIN OUR TEAM: Competitive Wages. A continuous learning environment. Ability to advance your career with a growing company. Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more. OUR WHY: We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e fficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at ***************** ***************** ***************** **************** ************************* ************************* and ************** #NFI

We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

DEPARTMENT: Janitorial Services SUPERVISOR: Director, Contracts Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations. QUALIFICATIONS High school diploma or G.E.D required. Two years of experience as successful documented work history, performing custodial services required. Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment. Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred. Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports. Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license. Work involves ability to work evening and flexible hours. Work involves the ability to pass government security clearance. Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds. DUTIES AND RESPONSIBILITIES Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement. Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling. Prepare and maintain accurate records as required (administrative, direct labor, and quality control). Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work. Responsible for maintaining quality of custodial services performed. Maintain orderly, clean and safe work areas. Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule. Maintain inventory as required. Provide feedback of daily custodial services to Site Manager or designee. Meet with Navigators to discuss personnel progress and performance. Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel. Drive Agency van or vehicles as required. Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

INTRODUCTION Salary: $80k Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Paid time off Growth potential WHY WORK FOR PRIMEFLIGHT? We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale ABOUT US We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry! CUSTOMER SERVICE MANAGER AT PRIMEFLIGHT The Customer Service Manager oversees all customer-facing operations, ensuring that passengers experience the highest level of service from arrival to departure. This role involves managing a team dedicated to providing positive customer service, passenger assistance, resolving queries, and enhancing the overall travel experience. You will be responsible for training staff in customer service best practices, handling escalations, and implementing strategies to improve service quality and efficiency. You will also collaborate with other airport departments to ensure a seamless and positive experience for all travelers. Additionally, you will analyze feedback and performance data to identify areas for improvement and develop initiatives to increase customer satisfaction. RESPONSIBILITIES Oversee all customer-facing operations within the airport to ensure exceptional service standards Manage and lead a team of customer service representatives, including hiring, training, and performance evaluation Develop and implement customer service policies and procedures to enhance passenger experience Handle customer inquiries and complaints, ensuring timely and satisfactory resolutions Collaborate with airport departments to facilitate smooth operations and passenger flow Train staff in customer service best practices and airport-specific protocols Monitor team performance, providing feedback and coaching to improve service quality Analyze customer feedback and service metrics to identify trends and areas for improvement Implement initiatives aimed at increasing customer satisfaction and loyalty Ensure compliance with airport regulations and safety standards in all customer service activities Coordinate with external service providers, including airlines and ground services, to address passenger needs Manage the customer service budget, optimizing resources to enhance service delivery Stay informed about airport events, promotions, and changes to effectively communicate with passengers Foster a positive and inclusive work environment that encourages teamwork and innovation Lead by example, demonstrating exceptional customer service skills and a commitment to passenger satisfaction Conduct regular meetings with staff to discuss performance, objectives, and ongoing projects Perform any additional duties as assigned by management QUALIFICATIONS 18 years of age or older Eligible to work in the United States Must have a valid state-issued driver's license with an acceptable driving record Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook 5 years in management, managing teams Knowledge of the Aviation Industry Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We're a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want. Job Type: Full Time Location: NY Amherst - US083, HomeOffice Florida, HomeOffice Georgia, HomeOffice Illinois, HomeOffice Indiana, HomeOffice Kentucky, HomeOffice Louisiana, HomeOffice Michigan, HomeOffice Minnesota, HomeOffice Mississippi, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice South Carolina, HomeOffice Texas, HomeOffice Virginia, IL Schaumburg - US082, MI Dearborn - US081, ND Pembina Warehouse - US005, NY Champlain - US019, TX El Paso TX - US048, TX Houston - US029 JOB SUMMARY Ever thought where your fresh strawberries come from, or how that candy apple red corvette makes its way to the showroom? Take the first step in learning about international trade, supply chain and logistics. This is an exciting opportunity to join our team and be apart of the global trade conversation that is happening now! The position includes a training program to ensure that team members have the right tools and resources to complete their jobs from day one. This role is responsible for the timely data entry and processing of our client products, by creating customs entries and has excellent career growth. KEY DUTIES & RESPONSIBILITIES * Assist with the accurate processing and release of client shipments across multiple transportation modes. * Review documentation, create customs entries, and ensure compliance with Livingston's procedures and client requirements. * Perform data entry for shipment release, rating, and billing, making sure all details are accurate. * Communicate with internal teams or clients to resolve missing documentation or shipment questions. * Follow SOPs, ESPs, and business rules; flag outdated processes and recommend improvements. * Support client inquiries professionally via email or phone. * Escalate complex or exception cases to managers or specialized teams. * Participate collaboratively with the Release Operations team and leverage automation tools where available. * Contribute to ongoing process improvements and help enhance client service efficiency. KNOWLEDGE & SKILLS * Strong attention to detail and ability to work accurately in a fast-paced environment. * Excellent time management and organizational skills. * Professional communication skills and a client-focused mindset. * Self-motivated and able to work independently with minimal supervision. * Basic knowledge of Microsoft Word and Excel. * High school diploma/GED required; post-secondary education or customs-related certifications preferred. WORK EXPERIENCE - MINIMUM REQUIRED No experience required EDUCATION Required: High School/GED or equivalent Preferred: Associates Degree or post-secondary education All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Nearest Major Market: Buffalo

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Columbus, 585 Scherers Ct Division: Solutions Job Posting Title: Supervisor II - Data Center - 103503 Time Type: Full Time Supervises and coordinates activities of Builds dept. supervisors, Builds dept. material handlers, Builds dept. team leads workers engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies. Forecasts and schedules all Builds dept. activity with client, and other supporting contracting agencies. Provide management and clients with real-time information on work in progress and any active work stoppages that affect Service Level Agreement. Tasks & Responsibilities: * Oversees all Builds Dept. supervisors. * Schedules material, training and readiness for Builds team functionality including standard builds, Decommissions, Rack moves, Starburst builds, Sub Week Server builds. * Compiles special or routine reports for all Builds dept. related activity for management regarding financial or operational matters of assigned area and multiple shifts * Primary Escalation point for any damage, quality, safety, or performance related issues within the Builds Dept. * Analyzes various customer provided forecasts to align with local client Hardware Operations team to determine priorities, assignments and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates * Oversees, organizes, and coordinates annual inventory process * Analyzes delivery and shipment history to resolve discrepancies between stock control records and inventory on hand; accountable for accurate, up-to-date records and stock. * Ensure adequate safety measures are followed to protect client property and personnel. * Inspects inbound material and escalates quality issues found during receipt inspection and prior to builds activity. Advises subordinates with questions or problems in any aspect of work activities * Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces. * Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness and conformance to policies and procedures. * Participates in ordering of stock items to replenish levels. * Ensures standardization of all Builds dept. activities and processes across all shifts and server platforms. Deliverables & Achievables: * Recommends and implements new or changes to procedures to improve efficiency. * Final Quality control for Builds dept. activity prior to handoff to client. Provides feedback to clients on work in progress and estimated project completion dates. * Trains Builds Dept. supervisors, team leads, and associates in server installation, tool usage, fiber handling, and tray population best practices. Details/Specification/Explanation of the role specific skills This is a senior level supervisory position. Solid interpersonal and analytical skills are required. Bachelor's degree or equivalent is required. Generally prefer 3-6 years' experience in material handling operations, with at least 3 years supervisory experience in Data Center Builds Operations. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Join the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities. Purpose of Position The Supervisor, FBO Services is responsible for managing the safe, efficient, and cost-effective FBO services provided by the NJS145 LLC Aircraft Cleaners and Aircraft Fuelers. This position directly coordinates all FBO services provided at the CMH headquarters, manages the personnel assigned to provide these services, along with the equipment and resources needed to assure an exceptional experience to our Owners and internal customers. Tasks and Responsibilities * Ensures compliance with all company, state, local and federal safety, environmental, and other applicable regulations. * Directly supervises Aircraft Cleaning and Fueling personnel providing training, coaching and discipline. * Ensures the safe and efficient operation of aircraft parking, departure, fueling, towing, de-icing, and cleaning services provided. * Monitors FBO flight schedule, plans, prioritizes, assigns, and evaluates the work of the staff accordingly. * Coordinates aircraft parking and hangar requirements with Maintenance, Operations and Owner Service departments. * Ensures proper documentation of services provided for billing. * Maintains staff schedules and payroll. * Inventories and manages the resources required for the operation. * Supports existing relationships with customers, vendors, internal departments, suppliers and establishes new relationships accordingly. * Assists with developing policies and procedures regarding line service operations. * Ensures fueling operation compliance with14 CFR 139.321 and other applicable rules. * Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position. Education Bachelor's in Aviation Management Certifications and Licenses Years of Experience 4-6 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) * High School diploma or GED certificate * Bachelor's degree in Aviation or related field, or equivalent combination of training and experience. * Five (5) years FBO management experience. * Valid driver's license required. * Ability to pass a pre-employment drug screen, criminal background check and obtain AOA badge required. * Working knowledge of 14 CFR 139.321 aircraft fueling requirements with fueling supervisor certification preferred. * Experienced in aircraft de-icing operations and requirements. * Excellent customer relations skills. * Demonstrated organizational and leadership skills. * Excellent written and oral communication skills. * Working knowledge of Microsoft Office applications such as Excel, Word, and PowerPoint. * Experience managing employees under a collective bargaining agreement preferred. * OSHA 10 / OSHA 30 experience is a plus. How NetJets Supports You NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: * Medical, Dental, and Vision * Healthcare Advocacy * Employee Assistance Program * Flexible Spending Accounts * Health Savings Account with annual employer contribution * Wellness Programs & Discounts * Paid Time Off * Parental Leave of Absence * Life and Accident Insurance * Voluntary benefits (financial protection plans) * 401(k) plan, with 66% of every dollar you contribute matched by NetJets * Short and Long-Term Disability * Legal Plan * Identity Theft Protection Plans * Pet Insurance * Family & Caregiving Support Nearest Major Market: Columbus

Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Representative I is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers. Responsibilities Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels. Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr's Order Manager portal to Sxe. Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience. Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks: Setting up new customer accounts and ship to's in Shorr's ERP system. Add customer contacts and other account updates in Shorr's CRM. Manage customer requests for packing lists, BOL's, and POD's Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution: Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements Associates Degree or equivalent experience required Experience with MS Word, Excel and Outlook. Knowledge of ERP, CRM and ecommerce platforms is a plus. Prior data entry experience in an ERP and/or ecommerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast-paced team environment. Demonstration of excellent organization skills while managing time sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Benefits Employee Stock Ownership Plan (ESOP) - Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.