Gate agent education requirements

1. Flight Mechanics - Anemobarometry

This course focuses on the physics of the atmosphere and its consequences on speed and altitude measurements. At the end of this course, you will understand precisely the meaning of the speed and altitude indication available to the pilot of an airplane. You will understand the difference between standard and actual atmosphere and be able to perform basic altitude and speed correction computations. You will understand why jet airliners need to be pressurized, or why a clogged Pitot tube can...

2. Fundamentals of Flight mechanics

How do planes take off? How do they fly? How do pilots maintain control of them? And how high can airplanes fly? Get answers to all these questions and more with this specialization exploring the fundamentals of flight mechanics. You will learn how the laws of physics apply to airplanes and discover important concepts in aviation including lift, drag, and propulsion...

3. Airline Operations: Flight Planning and Flight Dispatch

4.3

(702)

Airline Operations: Master the essentials of aviation - aircraft operational control and dispatch...

4. Zendesk for Customer Service Agents-Complete Training Course

4.7

(317)

Learn how to use all available options of Zendesk and manage your tickets like a real PRO. This is a complete training...

5. Flight mechanics - Lift and trajectory

In this course, you will understand the influence of the angle of attack and speed on the lift. Then we will focus on hazards and limitations, like stall, spiral dive, or flutter. You will understand why stall phenomenon and Mach number limit the maximum lift and altitude the airplane can achieve. Then, you must understand what is flutter and why the altitude and speed of the airplane must be restricted to a safe domain. In the end, we will explain how to control the trajectory of the airplane...

6. HubSpot: Working with a ticketing system

We will begin this guided project by understanding what Hubspot is. We will explore the contacts, conversation, marketing, sales & service sections of Hubspot. Then we will integrate Hubspot with Gmail and Calendar. In the final tasks, we will create a support ticket and explore the ticket flow from ticket creation to its closing This course will be helpful to you if you are a small business and want to track everything from sales to marketing to customer support to operations in one place...

7. Flight Mechanics - From Theory to Certification of Aircraft

4.5

(403)

Modeling theory, aircraft 6DOF simulation, flight dynamics, flight simulators and aircraft certification...

8. Zendesk for Customer Service Agents Training Course

4.6

(1,065)

How to provide great customer support using Zendesk, a course for beginners...

9. Flight mechanics - Propulsive balance and energy

This course is dedicated to energy management, i.e. speed and altitude control. The various sources of drag are first described and modeled, as well as thrust origin, and evolution with speed and altitude. Using these models, we can evaluate the propulsive balance and derive important concepts like flight regimes, best climb speed, or propulsion ceiling. We take then a glance at cruise performances and the evolution of range with weight. This course is a part of the specialization "Fundamentals...

10. Your Customer Service Toolbox: Best Practices for Beginners

4.5

(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

11. Aerospace Engineering: Airplanes, Airlines and Airports

4.5

(780)

Understand how Airplanes generate Lift, how Airlines and Airports operate and what is Aerospace Engineering today...

12. Customer Service

4.6

(11,267)

How to Approach New Customers and Maintain Existing Ones...

13. Part 1 FAA Private Pilot Ground School (Part 61)

4.6

(731)

Introduction to flight training, Aircraft Structure, Systems and Flight Instruments...

14. Customer Service Foundation

4.5

(290)

An introductory course about understanding the foundations of Customer Service...

15. Executive Travel Planning for Virtual Assistants

4.6

(412)

Manage flights, hotels, and car services for corporate travel like a pro! PLUS travel changes during a global crisis...

16. Customer Service & Support For Customer Service Executives

4.5

(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

17. Phantom & Mavic Flightschool - flight training & Go4 app

4.5

(402)

Master your flying skills & the DJI Go flight modes like Tapfly, Active Track, Waypoints, Point of interest & more!...

18. Customer Service Mastery: Delight Every Customer

4.7

(18,204)

Master Customer Service using this practical customer care course...

19. Fundamentals of Logistics, Supply Chain & Customer Service

4.5

(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...