Gate agent job description
Updated March 14, 2024
9 min read
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Example gate agent requirements on a job description
Gate agent requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in gate agent job postings.
Sample gate agent requirements
- High school diploma or equivalent
- Knowledge of airline operations
- Ability to use computer systems for ticketing and boarding
- Excellent customer service skills
- Attention to detail and accuracy
Sample required gate agent soft skills
- Proactive problem-solving abilities
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Flexible schedule
- Ability to work independently
Gate agent job description example 1
Pro-Log gate agent job description
The employee shall provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshal (BWI) Airport. The employee shall perform any combination of the following duties:
* Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines.
* Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal per AMCI 24-1 O l Volume 14.
* Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures: and maintain Space Available and Space Required passenger listings.
* Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations.
* Perform passenger briefings as required for safety and travel requirements.
* Transport passengers, aircrew and company employees as required.
* Process Distinguished Visitors (DVs) in coordination with the Protocol office.
* Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met.
* May maintain data records to include:
* Establish /maintain Records and Reports IAW Air Mobility Command instruction 24-101, Volume 6, Performance Work Statement (PWS) and other applicable instructions.
* Ensure transportation documentation is forwarded to HQ AMC.
* Check for accuracy all flight documentation and file correctly.
* Collect all mission documentation; check for accuracy, update the information in GATES, correct information within the applicable system and forward documentation to the appropriate office.
* Quality Control and compile reports from the various work centers to meet PWS and regulatory requirements.
* Aggressively reconcile movement records within established timelines and keep managers abreast of record status.
* Resolve transportation irregularities in a timely manner.
* Submit GATES trouble tickets as required to resolve database issues.
* Establish and maintain records and reports.
* Perform all other duties as prescribed by management.
Required Experience, Training & Certifications:
* Must be able to fluently read and write in English
* High School Diploma or equivalent.
* Must be able to operate a computer and any installed programs and web-based applications such as Global Air Transportation Execution System (GATES) as required by the position.
* Previous experience as a gate agent working with passengers and other traveling customers is a plus.
* Previous experience handling and accounting for monies collected a plus.
Physical Demands
* This position requires normal physical functions.
* Work may require frequent bending, reaching and climbing.
* May frequently lift and carry items weighing up to seventy pounds and occasionally lift heavier items with the assistance of other workers.
Required Security Clearance Eligibility:
* Must be able to obtain a favorable background check with the Department of Defense and obtain and maintain a Common Access Card.
* Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines.
* Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal per AMCI 24-1 O l Volume 14.
* Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures: and maintain Space Available and Space Required passenger listings.
* Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations.
* Perform passenger briefings as required for safety and travel requirements.
* Transport passengers, aircrew and company employees as required.
* Process Distinguished Visitors (DVs) in coordination with the Protocol office.
* Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met.
* May maintain data records to include:
* Establish /maintain Records and Reports IAW Air Mobility Command instruction 24-101, Volume 6, Performance Work Statement (PWS) and other applicable instructions.
* Ensure transportation documentation is forwarded to HQ AMC.
* Check for accuracy all flight documentation and file correctly.
* Collect all mission documentation; check for accuracy, update the information in GATES, correct information within the applicable system and forward documentation to the appropriate office.
* Quality Control and compile reports from the various work centers to meet PWS and regulatory requirements.
* Aggressively reconcile movement records within established timelines and keep managers abreast of record status.
* Resolve transportation irregularities in a timely manner.
* Submit GATES trouble tickets as required to resolve database issues.
* Establish and maintain records and reports.
* Perform all other duties as prescribed by management.
Required Experience, Training & Certifications:
* Must be able to fluently read and write in English
* High School Diploma or equivalent.
* Must be able to operate a computer and any installed programs and web-based applications such as Global Air Transportation Execution System (GATES) as required by the position.
* Previous experience as a gate agent working with passengers and other traveling customers is a plus.
* Previous experience handling and accounting for monies collected a plus.
Physical Demands
* This position requires normal physical functions.
* Work may require frequent bending, reaching and climbing.
* May frequently lift and carry items weighing up to seventy pounds and occasionally lift heavier items with the assistance of other workers.
Required Security Clearance Eligibility:
* Must be able to obtain a favorable background check with the Department of Defense and obtain and maintain a Common Access Card.
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Gate agent job description example 2
Delta Air Lines gate agent job description
Ticket/Gate Agents hired to work at the ANC airport receive a $2,500 sign-on bonus after six months of employment (effective August 1, 2022).
* Vision: Deliver world-class service to all customers.
* Mission: Make every customer feel like the most valued person.
As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.
This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.
The starting pay is $15.76 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $33.58 per hour.
All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:
* Greet customers to guide and assist them with the ticketing and baggage check-in process.
* Use a computer to sell, print, and reissue tickets.
* Manage the check-in process, ensuring that customers have the proper travel documentation.
* Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
* Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
* Practices safety-conscious behaviors in all operational processes and procedures.
Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:
* Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
* Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
* Practices safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
* Embraces diverse people, thinking, and styles.
* Consistently makes safety and security, of self and others, the priority.
* High School diploma, GED, or High School Equivalency.
* Must be at least 18 years of age.
* Must be proficient in English.
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
* Possess basic computer skills.
* Must successfully pass a Customer Service Assessment.
* Frequently lift bags or items weighing up to and including 50 pounds.
* Occasionally lift bags or items weighing between 50 and 70 pounds.
* Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
* Pass a post-offer pre-employment drug test.
* Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
* Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
* Be authorized to work in the US.
* Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
* N/A
* Vision: Deliver world-class service to all customers.
* Mission: Make every customer feel like the most valued person.
As a Customer Service Agent, you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
Customer Service Agents will be scheduled to work a shift between 20 to 40 hours per week.
This position comes with comprehensive health and wellness benefits, profit sharing program, a 401k with an automatic 3% company contribution plus 6% matching contributions, and Delta's industry-leading travel privileges (free flights!).
Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.
The starting pay is $15.76 per hour. Additional pay increases occur regularly through 10.5 years to the current max of $33.58 per hour.
All Customer Service Agents are required to work consistently in public areas and be able to understand and respond to a variety of questions about travel information. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. This position requires standing for long periods of time.
Customer Service Agents serving as a Ticket Agent are the first to greet our customers to guide and assist them with the ticketing and baggage check-in process. You will:
* Greet customers to guide and assist them with the ticketing and baggage check-in process.
* Use a computer to sell, print, and reissue tickets.
* Manage the check-in process, ensuring that customers have the proper travel documentation.
* Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts.
* Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
* Practices safety-conscious behaviors in all operational processes and procedures.
Customer Service Agents serving as a Gate Agent help our customers with routing, trip planning, and gate boarding. You will:
* Use computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
* Operate jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors.
* Practices safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
* Embraces diverse people, thinking, and styles.
* Consistently makes safety and security, of self and others, the priority.
* High School diploma, GED, or High School Equivalency.
* Must be at least 18 years of age.
* Must be proficient in English.
* Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
* Possess basic computer skills.
* Must successfully pass a Customer Service Assessment.
* Frequently lift bags or items weighing up to and including 50 pounds.
* Occasionally lift bags or items weighing between 50 and 70 pounds.
* Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
* Pass a post-offer pre-employment drug test.
* Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
* Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
* Be authorized to work in the US.
* Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S-based job, if not currently employed by Delta Air Lines, Inc.
What will give you a competitive edge (preferred qualifications)
* N/A
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Gate agent job description example 3
PrimeFlight Aviation Services gate agent job description
**Essential Functions:**
As a valued member of the PrimeFlight team, you will be assigned to prevent unauthorized contraband from being introduced to the aircraft. You will:
+ Guard the jet bridge to the aircraft ensuring no unauthorized entrance
+ Abide by all airport and security rules and regulations in challenging suspicious individuals and those not wearing an unescorted SIDA identification badge
+ Report all suspicious individuals and articles immediately as directed
+ Demonstrate regular, predictable attendance at job location
+ Exceed PrimeFlight customer service standards
+ Carry out other duties as assigned
**Competency:**
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, Oral Communication
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**General Qualifications:**
+ 18 years of age
+ Reliable transportation
+ Eligible to work in the United States
**Education/Experience:**
High school diploma or equivalent.
**Language Ability:**
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.
**Reasoning Ability:**
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
**Computer Skills:**
No skills needed.
**Certificates and Licenses:**
No certifications needed.
**Supervisory Responsibilities:**
This job has no supervisory responsibilities.
**Work Environment:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
**Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Continuously stand and walk for 6-8 hours
+ Be able to work in tight spaces
+ Ability to lift 70 pounds or more.
+ Use hands to finger, handle, or feel
+ Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
+ Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
As a valued member of the PrimeFlight team, you will be assigned to prevent unauthorized contraband from being introduced to the aircraft. You will:
+ Guard the jet bridge to the aircraft ensuring no unauthorized entrance
+ Abide by all airport and security rules and regulations in challenging suspicious individuals and those not wearing an unescorted SIDA identification badge
+ Report all suspicious individuals and articles immediately as directed
+ Demonstrate regular, predictable attendance at job location
+ Exceed PrimeFlight customer service standards
+ Carry out other duties as assigned
**Competency:**
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, Oral Communication
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**General Qualifications:**
+ 18 years of age
+ Reliable transportation
+ Eligible to work in the United States
**Education/Experience:**
High school diploma or equivalent.
**Language Ability:**
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English.
**Reasoning Ability:**
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
**Computer Skills:**
No skills needed.
**Certificates and Licenses:**
No certifications needed.
**Supervisory Responsibilities:**
This job has no supervisory responsibilities.
**Work Environment:**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.
Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.
**Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Continuously stand and walk for 6-8 hours
+ Be able to work in tight spaces
+ Ability to lift 70 pounds or more.
+ Use hands to finger, handle, or feel
+ Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
+ Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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Updated March 14, 2024
Updated March 14, 2024