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Gate agent skills for your resume and career

Updated January 8, 2025
2 min read
Gate agent example skills
Below we've compiled a list of the most critical gate agent skills. We ranked the top skills for gate agents based on the percentage of resumes they appeared on. For example, 30.1% of gate agent resumes contained reservations as a skill. Continue reading to find out what skills a gate agent needs to be successful in the workplace.

15 gate agent skills for your resume and career

1. Reservations

Here's how gate agents use reservations:
  • Ensured passenger satisfaction including making new reservations and reservation changes, and problem resolution.
  • Assisted distressed passengers with missed domestic and international connections with hotel reservations.

2. Passenger Manifest

Here's how gate agents use passenger manifest:
  • Verify names on passenger manifest, assist elderly, disabled, or young passengers to board or depart from airplane.
  • Verify names on passenger manifests in order to authorize passenger to board airplane.

3. Airline Tickets

An airline ticket is an electronic record or a document, that is issued by an airline or a travel agency at the time of booking. It is a confirmation of entitlement of a seat to an individual on a flight/ aircraft.

Here's how gate agents use airline tickets:
  • Assisted passengers at the ticket counter in purchasing airline tickets, seat assignment and lost luggage claims.
  • Checked In passengers and luggage; answered customer inquiries; and sold airline tickets.

4. FAA

FAA (Federal Aviation Administration) is an aviation regulatory body in the USA.

Here's how gate agents use faa:
  • Managed flight gate at RDU International by following FAA regulations and assure timely departures to ensure travel schedules were met.
  • Investigate Irregularities and fines received from the FAA, postal, customs, and INS.

5. Customer Issues

Here's how gate agents use customer issues:
  • Provided team support by investigation of customer issues, responded to urgent customer service requirements, and supported/implemented leadership decisions.
  • Provided technical phone support for a variety of customer issues regarding peripheral compatibility, and parts replacements on retail equipment.

6. Aircraft

Here's how gate agents use aircraft:
  • Promoted to Senior Customer Service Agent: provided aircraft ground support transferring aircraft to meet destination specifications.
  • Assisted handicapped, elderly and unaccompanied minor passengers in boarding and deplaning aircraft.

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7. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how gate agents use safety procedures:
  • Worked in compliance with all UAL safety procedures including verifying passenger identification and secure baggage handling.
  • Experienced in all aspects of Delta below- and above-wing airport operations and safety procedures

8. Computer System

Here's how gate agents use computer system:
  • Insure flights boarded and all necessary documentation updated in computer system and provide documentation to crew prior to each flight.
  • Trained on company computer system, used to provide accurate flight and passenger information and/or to make any necessary changes.

9. Seat Assignments

Here's how gate agents use seat assignments:
  • Examined passenger's documentation to determine required service, seat assignments and travel preferences.
  • Advised customers of all necessary flight information including seat assignments, flight times, tickets sales and connections.

10. Flight Schedules

Here's how gate agents use flight schedules:
  • Communicate with flight dispatchers to keep flight schedule up to date and flight information.
  • Stationed at the front ticket counter and responsible for quoting fares and flight schedules.

11. Passenger Baggage

Here's how gate agents use passenger baggage:
  • Check and accept passenger baggage.
  • Check passenger baggage, board/deplane flights and escort passengers to and from aircrafts including wheelchair assistance and other passenger special needs.

12. Check-In Process

Here's how gate agents use check-in process:
  • Served as customer service agent, handled the check-in process at the ticket counter.
  • Worked front counter handling check-in process with passengers.

13. Customer Complaints

Here's how gate agents use customer complaints:
  • Resolved customer complaints, secured pilot flight documents and assisted with baggage clearance.
  • Assisted Midway customers with travel concerns and resolved customer complaints.

14. Ticket Counter

Here's how gate agents use ticket counter:
  • Maximized operational performance of on-time stations, ticket counters and efficiency of gate boarding.
  • Coordinated day to day operations with Customer Service Managers, Ticket Counter Agents, Gate Agents, Baggage and Ground Fleet.

15. International Flights

Here's how gate agents use international flights:
  • Master at dispatching international flights.
  • Assist in the check-in and boarding of passengers on international flights.
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List of gate agent skills to add to your resume

Gate agent skills

The most important skills for a gate agent resume and required skills for a gate agent to have include:

  • Reservations
  • Passenger Manifest
  • Airline Tickets
  • FAA
  • Customer Issues
  • Aircraft
  • Safety Procedures
  • Computer System
  • Seat Assignments
  • Flight Schedules
  • Passenger Baggage
  • Check-In Process
  • Customer Complaints
  • Ticket Counter
  • International Flights
  • TSA
  • Security Procedures
  • Air Travel
  • Flight Operations
  • On-Time Departures
  • Flight Attendants
  • Irregular Operations
  • Travel Preferences
  • Rate Books
  • Plan Routes
  • Operational Processes
  • Inbound Flights
  • Flight Arrivals

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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