Gateway Hotel & Conference Center jobs - 33 jobs

Job Purpose: Assist the Housekeeping Manager and Supervisor(s) to ensure all housekeeping laundry is properly and efficiently laundered, as well as maintaining adequate stock for each department's clean linens, tools and supplies. Essential Duties & Responsibilities Washing, drying, folding and pressing of linens according to hotel quality standards Sorting and washing items on proper machine cycle Follow procedures for treating and removing stains, when required Distribute clean, neatly folded linen to room attendant's storage areas Qualifications: Basic reading and writing Housekeeping experience preferred Must have a STRONG attention to detail Attendants must be able to lift up to 50 pounds and push heavy carts without assistance repeatedly Must be a fast pace worker and work well with others Repetitive motions of standing up and moving about the facility, frequently bending, stooping, and kneeling are required Must be able to work nights, weekend, and some Holidays

Job Description Join HOTEL JULIEN in Dubuque, IA, for an exciting opportunity as a Full-Time Maintenance Technician! Work in a vibrant hotel environment where your skills will shine and you can make a real impact on guest experiences. Enjoy a fun and energetic culture that encourages teamwork and professional growth. This onsite position offers a competitive pay rate of $18-20 per hour, ensuring that your hard work is rewarded. Experience the thrill of tackling diverse tasks, from troubleshooting issues to enhancing the hotel's overall appearance, all while being an essential part of our dedicated team. Your days will be dynamic and fulfilling, never offering a dull moment. You will be offered great benefits such as Medical. Become an integral part of our community-focused hotel family-apply now to help keep HOTEL JULIEN in top shape! Day to day as a Maintenance Join the Legacy at Hotel Julien Dubuque as a Maintenance Technician and immerse yourself in the rich history of this iconic property! As a skilled professional, you'll play a crucial role in preserving the charm of our historic landmark while creating memorable experiences for guests. With a competitive pay range of $17-$20 per hour, you'll be rewarded for your dedication and craftsmanship. This position offers a unique opportunity to work collaboratively in a fun and energetic environment, where you can enhance your skills in HVAC, electrical, and plumbing. Your contributions will not only enhance the functionality of the hotel but also elevate your career within a team that values innovation and growth. If you're passionate about delivering excellence and ready to make your mark in a place where tradition meets innovation, we invite you to apply today! Requirements for this Maintenance job To thrive as a Maintenance Technician at Hotel Julien Dubuque, you'll need a diverse skill set and a proactive attitude. Previous experience in maintenance or a related field is highly beneficial, especially if you possess skills in HVAC, electrical, plumbing, or drywall work. Strong problem-solving abilities and meticulous attention to detail are essential for diagnosing and resolving issues efficiently. A genuine passion for guest satisfaction will drive you to ensure every visitor enjoys a seamless stay. You should be adaptable, able to work both independently and collaboratively as part of a dynamic team. Additionally, the flexibility to respond to after-hours emergencies will be crucial in maintaining the hotel's high standards. If you're ready to take on these challenges and contribute positively to a renowned landmark, we encourage you to explore this opportunity! Knowledge and skills required for the position are: - Previous experience in maintenance or a related field is a plus. - HVAC Electrical Plumbing Drywall experience a huge plus. - Strong problem-solving skills and attention to detail. - A passion for excellence and guest satisfaction. - Ability to work independently and as part of a team. - Flexibility to respond to after-hours emergencies when needed. Ready to join our team? So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

Do you have a keen eye for detail and a passion for ensuring the highest standards of quality? Then come join our Quality Assurance Team as a Housekeeping Inspector at the Historic Hotel Julien Dubuque! We're seeking meticulous individuals who take pride in their work and are dedicated to providing an exceptional guest experience. As a Housekeeping Inspector, you'll play a vital role in upholding the impeccable standards of cleanliness and service that the Julien Dubuque is renowned for. Here's the Scoop: Become a Quality Champion: You'll meticulously inspect guest rooms and public areas, ensuring they meet our exacting standards of cleanliness, presentation, and guest comfort. A Detective of Detail: You'll become a master of observation, identifying and addressing any areas for improvement in a constructive and helpful manner. We've Got Your Back! We provide a supportive and rewarding work environment where you'll have the opportunity to contribute to the ongoing success of the Housekeeping Department. Flexible schedules available! We offer a variety of shifts to fit your lifestyle, including evenings, weekends, and holidays. Essential Duties & Responsibilities: Quality Assurance Expert: Conduct thorough inspections of guest rooms, including bathrooms, bedrooms, and common areas. Evaluate the cleanliness and presentation of rooms, ensuring they meet the highest standards. Identify and document any deficiencies, such as missing amenities, damaged furniture, or areas requiring further attention. Provide constructive feedback to housekeeping staff on areas for improvement. A Guardian of Guest Satisfaction: Ensure that all guest rooms are prepared to the highest standards, exceeding guest expectations. Contribute to a positive and productive work environment for the housekeeping team. Communication Champion: Effectively communicate inspection findings to housekeeping supervisors and management. Maintain accurate and detailed inspection records. A Passion for Excellence: Continuously strive to improve housekeeping standards and enhance the guest experience. Embrace the unique character and history of the Julien Dubuque and ensure it is reflected in every aspect of the guest experience. Qualifications: A Keen Eye for Detail: You possess an exceptional eye for detail and can identify even the smallest imperfections. A Passion for Quality: You are dedicated to providing the highest level of service and exceeding guest expectations. Excellent Communication & Interpersonal Skills: You can effectively communicate with housekeeping staff in a constructive and supportive manner. Strong Organizational & Time Management Skills: You can efficiently prioritize tasks and manage your time effectively. A Positive and Professional Demeanor: You are a team player with a positive attitude and a professional approach to your work. Benefits of Joining the Quality Assurance Team: Competitive pay Flexible schedules Opportunities for growth and advancement The chance to contribute to the success of a prestigious hotel A rewarding career with a focus on quality and guest satisfaction Ready to Join the Quality Assurance Team? Apply today and help us maintain the impeccable standards of the Historic Hotel Julien Dubuque!

Job DescriptionNow Hiring: Hotel ButlerThe Historic Hotel Julien Dubuque The Legend Needs a Guardian. The Hotel Julien Dubuque has hosted presidents, pioneers, and icons. Today, we are looking for a Butler to continue that legacy. This is not a behind-the-scenes role; the Butler is the face of the hotel's standards, the fixer of all problems, and the keeper of the "Julien Way." The Role: Master of the House As our Butler, you are the ultimate multi-specialist. You are responsible for the physical perfection of the estate, the satisfaction of our guests, and the coordination of the labor that keeps us running. The Pillars of the Position: Estate Stewardship: You oversee the pristine condition of the entire property. From the grand lobby to the quietest corridor, you ensure the environment is flawless. You don't just "clean"-you curate the atmosphere. Guest Ambassadorship: You are the "go-to" for guest requests. Whether it's a high-priority delivery to a suite or an expert recommendation for a night on the town, you handle it with poise and precision. Operational Command: You act as the point of contact for outside labor and vendors. You ensure that any work done on-property meets our historic standards and doesn't disrupt the guest experience. Outlet Synergy: You provide vital support to our dining and spa outlets, ensuring their public spaces are immaculate and their logistical needs are met so they can focus on service. What You Bring to the Grand Staircase: The "Can-Do" Spirit: No task is too small, and no challenge is too large. You are as comfortable polishing brass as you are coordinating a delivery or moving furniture for a VIP event. Sharp Intuition: You see what others miss. You notice the crooked frame, the guest who looks lost, and the vendor who needs direction before they even ask. Physical Command: This is a "boots-on-the-ground" role. You will be active, moving throughout the property, and handling the physical needs of a historic building. Unshakeable Professionalism: You represent the Hotel Julien Dubuque at all times. Your demeanor is confident, helpful, and sophisticated. The Rewards of the Butler Life: A Unique Career: This isn't a desk job. It's a dynamic, active role where you are the hero of the hotel every day. Competitive Compensation: We pay for the high level of responsibility this title carries. Historic Impact: You aren't just an employee; you are part of the 100-plus-year history of Dubuque's most iconic landmark. Growth & Flexibility: Benefit from a supportive environment with shifts that work for you. Step into the legacy. If you have the heart of a servant and the mind of a manager, you belong at the Hotel Julien Dubuque. Apply today to become our next Butler.

Job Description Job Title: Sales Coordinator Position Type: Full-Time About the Role Hotel Julien Dubuque is seeking a highly organized and detail-oriented Sales Coordinator to join our dynamic sales team. This role is essential in supporting the sales department, ensuring smooth day-to-day operations, and delivering exceptional service to our clients. The Sales Coordinator will serve as the liaison between clients, the sales team, and other departments, helping to maximize revenue and client satisfaction. Key Responsibilities Provide administrative support to the sales team, including preparing contracts, banquet event orders, reports, and correspondence. Maintain and update client files, databases, and CRM systems with accuracy. Coordinate client site visits, meetings, and events to ensure seamless communication across departments. Assist in preparing sales materials, presentations, and marketing collateral. Manage incoming inquiries via phone, email, and walk-ins, ensuring timely and professional responses. Support the preparation of group blocks, banquet event orders, and rooming lists. Monitor sales deadlines, track leads, and follow up on outstanding details to support the sales team's goals. Serve as a point of contact for clients when sales managers are unavailable. Perform general office duties, including scheduling, filing, and data entry. Qualifications Previous experience in sales support, administrative assistance, or hospitality preferred. Strong organizational and time management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills. Computer proficiency. Detail-oriented, dependable, and able to work both independently and as part of a team. Customer-focused with a positive, professional demeanor. What We Offer Competitive compensation package Opportunities for career growth within the sales and hospitality field Collaborative and supportive team environment Benefits include: health insurance, paid time off, 401k and hotel discounts. All candidates are subject to a background screening.

The Gateway Hotel & Conference Center is looking for a Sous Chef to work in the Banquet side of the Kitchen. In this position you will lead the way in the preparation of menu items for Banquet events to the exacting standards and specifications set forth by the Executive Chef. The successful candidate will report directly to the Executive Sous or Chef to help fulfill our mission to enthusiastically deliver first class hospitality that exceeds guest expectations.

Job Purpose: To manage and execute successful restaurant service. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering the GATE way , from when the first guest arrives to when the last guest leaves. To guarantee excellence of service and the success of the staff. Plays an integral role in the success of the restaurant. Essential Functions: · Create a warm, welcoming atmosphere with professional greeting and timely seating · Enthusiastically deliver first-class service and hospitality via serving or bartending when required · Leader in delivering the GATE way service standards and exemplifying Gateway Values · Supervise restaurant floor to ensure food quality, presentation and services are in accordance with standards · Monitor and support staff activity throughout shift · Uphold health and safety standards · Promote teamwork and communication between hotel departments · Promote a fun work environment through a positive and enthusiastic attitude · Responsible for resolving or escalating guest complaints and feedback through sharing and transparency · Complete all shift paperwork, reports and cash management efficiently and accurately · Responsible for coordinating restaurant reservations and events completely and accurately · Maintain inherent attention to detail, and look for ways to continually improve · Create and distribute weekly schedules and approve weekly timesheets · Hire, train and coach front of house restaurant staff · Maintain monthly inventories and control of liquor and equipment · Other duties as assigned Requirements · Must have weekend availability · High school diploma or GED · A combined 2 - 3 years restaurant serving and or supervising experience or comparable customer service experience · Able to work full-time hours, adjusting based on hotel occupancy and restaurant needs · Ability to deliver first class customer service · Professional communication skills to effectively communicate with staff, guests, and management · Strong leadership skills, organizational and decision-making skills · Ability to work confidently and independently · Able to stand for long periods of time · Able to bend, climb stairs, and lift/transport 25-50 lbs

Job Description Front Desk Agent: Are You a Curator of "Aha" Moments? This isn't just about a job-it's about a calling. We're looking for an exceptional Front Desk Agent who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single day. The Challenge This is for the person who believes how you do one thing is how you do everything. You are not afraid to go over and beyond because your greatest satisfaction comes from seeing a guest's face light up. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's remembering a guest's name, anticipating their needs before they even ask, or making a perfect recommendation. You get your bucket filled by helping other people and are energized by building and nurturing connections with people from all walks of life. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop performing a job and start mastering a craft, apply now.

Job Description Are you ready to shake things up? Join us as a Bartender at HOTEL JULIEN in Dubuque, where your mixology skills can shine! You'll have the opportunity to craft signature cocktails and innovative drinks that keep our guests coming back for more. Imagine the excitement of creating a unique atmosphere that highlights the vibrant social scene of our hotel. Connect with diverse guests and be part of memorable celebrations and events. Your creativity will flourish in a dynamic setting that values personal flair and energy. Don't miss this chance to showcase your talents in a bustling environment where every shift brings new experiences. Step into a role where your passion for bartending meets the charm of our exceptional establishment! Your day as a Bartender As a Bartender at HOTEL JULIEN in Dubuque, you can expect a fast-paced and exciting atmosphere! Your daily responsibilities will include crafting and serving delicious beverages, maintaining cleanliness at the bar, and providing exceptional customer service to our guests. You will work closely with fellow team members to ensure a seamless experience for everyone. Expect to engage with patrons, take drink orders, and recommend signature cocktails while keeping your station organized and stocked. Your schedule will primarily consist of Nights and Weekends, making this the perfect opportunity for those who thrive in a vibrant nightlife environment. Be prepared to work during busy hours, where your energy and enthusiasm will shine! This role is ideal for someone eager to learn and grow in the hospitality industry while working during peak social times. Requirements for this Bartender job To thrive as a Bartender at HOTEL JULIEN in Dubuque, you'll need a blend of interpersonal and technical skills! A passion for mixology and a good understanding of different spirits and cocktails are essential. Strong communication skills will enable you to engage with guests effectively, creating a welcoming atmosphere. Being attentive to detail is crucial, as you'll need to remember drink orders accurately and present them beautifully. Excellent multitasking abilities will help you manage multiple orders during busy shifts while maintaining high standards of service. A positive attitude and a knack for problem-solving will enhance your interactions with guests and help you navigate challenges that may arise in a lively environment. Lastly, flexibility and a willingness to learn will set you apart, allowing you to adapt to the dynamic demands of the hospitality industry. Are you ready for an exciting opportunity? If you believe that this position matches your requirements, applying for it is a breeze. Best of luck! All candidates are subject to a background screening.

Job Purpose: Responsible for providing professional and friendly service to guests at The IowaStater Restaurant. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves. Essential Functions: Deliver hospitality to guests in a warm and friendly manner. Accurately and efficiently take orders from guests and enter into MICROS system. Anticipate guests needs. Engage guests in feedback on their meal and service. Promote The IowaStater Restaurant and all of its products and services. Deliver the GATE way service standards and exemplify Gateway Values Set up and execute private parties and reservations. Effective communication between front of house and back of house. Exhibit strong teamwork with all hotel staff. Adhere to all Health and Safety Standards at all times Complete weekly and daily cleaning duties. Maximize productivity by working efficiently and in a timely manner Maintain inherent attention to detail Requirements: High school diploma or GED preferred Customer service or previous waiting experience preferred Able to bend, climb stairs, and lift/transport 25-50 lbs Ability to deliver first class customer service Speaking skills, ability to communicate with guests, staff, and management accurately and effectively Strong organizational and decision-making skills Strong customer service recovery skills. Complete IPACT training upon hiring Reporting Relationships: This job reports to: Food & Beverage Director Restaurant Manager Restaurant Supervisor The Gateway Hotel & Conference Center is an Equal Opportunity Employer.

Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services. Essential Duties & Responsibilities Always greet guests in a friendly and professional manner Perform accurate check-in and check-outs of guests daily Answer telephone in a timely fashion Make reservations over the phone and in person Provide mutually beneficial solutions to guest complaints Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift Exhibit teamwork throughout all departments of the hotel Qualifications: High School Diploma or GED required 1-year hotel experience preferred Customer Service experience Ability to handle cash Open availability preferred, nights and weekend availability are required Reporting Relationships: This job reports to Front Office Manager Front Office Assistant Manager Front Desk Supervisor The Gateway Hotel & Conference Center is an Equal Opportunity Employer.

The Gateway Hotel & Conference Center is looking for a professional line cook to prepare menu items for the Iowa Stater Restaurant to the exacting standards and specifications set forth by the Executive Chef. The successful candidate will report directly to the Executive Sous and/or Sous Chef to help fulfill our mission to enthusiastically deliver first class hospitality that exceeds guest expectations. Responsibilities Set up and stock stations with necessary supplies, which include all food and food related products, equipment, utensils, towels, sanitation pail, etc. Prepare food for service which includes cutting of vegetables, fabricating meat, fish & poultry items, soups, sauces, slicing deli meats and other items as assigned and necessary for the successful completion of service. Cook menu items in accordance to the recipes and the direction of the kitchen management team. Maintain an organized (mise en place), clean & sanitary work area. Follow the “clean as you go” philosophy. Ensure all products are properly labeled, dated and rotated (FIFO) in accordance with Iowa Department of Inspections and Appeals. Assess food items daily to ensure they meet quality standards set forth by the Executive Chef, discarding product that does not meet these standards, and bringing questionable items to the attention of the kitchen management team for their input. Follow established documentation procedures: (Cooling temperature log, waste log, product need list, etc.). Ensure ticket times are kept to a minimum (15 minutes) and the timing of execution produces food items minimally held on the expediting line (the pass). Maintain a positive and professional attitude and demeanor consistent with the Gateway Values. Demonstrate the attributes set forth in our Values: Honesty, Integrity, Enthusiastic, Positive Attitude, TEAMWORK, Caring for the Guest and Each Other, Professionalism, Sharing & Transparency - the good and the bad, Treat each other with Respect & Dignity, Always Learning, Work towards continuous improvement, Celebrate Cultural & Individual Diversity, HAVE FUN at Work! Other duties as assigned. Requirements High school diploma or GED. Minimum one (1) year experience in a hotel, restaurant or similar venue. Weekend availability and flexibility is necessary. Must be able to squat, lift and push 50lbs. Excellent verbal communication and organizational skills. Must be able to execute assigned tasks in an accurate and timely manner (sense of urgency). Excellent understanding of the various cooking methods used in a professional kitchen, ingredients commonly used in a kitchen and kitchen equipment. Knowledge of basic sanitation techniques. Preferred Culinary degree or current enrollment in a culinary program. ServSafe (or equivalent) Food Handler or Food Manager Certification.

Job Description Join HOTEL JULIEN in Dubuque, IA, as a Part Time Experienced Barista, where every day will be an exciting opportunity to showcase your exceptional customer service skills! From the moment you step into our fast-paced environment, you'll thrive among a team of energetic professionals who value speed and accuracy. As a people person, you'll create memorable experiences through your smiling demeanor while expertly multi-tasking to keep our guests delighted. You'll earn $11 per hour plus tips and tip share, ensuring your hard work doesn't go unnoticed. Your passion for coffee and dedication to customer satisfaction will shine as you become part of a vibrant culture that celebrates each interaction, making this position truly rewarding. You will have benefits such as Paid Time Off, Snack/Drink Room, Employee Discounts, and Hotel and Potosa Spa Discounts. Dive into an atmosphere where fun and professionalism meet, and apply today to be part of something extraordinary at HOTEL JULIEN! What's your day like? As an Experienced Barista at HOTEL JULIEN, you will engage in a dynamic, fast-paced environment that requires a commitment to outstanding customer service. Each day, you'll be responsible for crafting delicious beverages while maintaining a clean and organized workspace. Your ability to multi-task will be crucial, as you serve a diverse clientele while managing orders efficiently. Expect to greet guests with a warm smile and offer personalized recommendations, showcasing your people person skills to create a welcoming atmosphere. You will also collaborate with fellow team members, ensuring smooth operations that require both speed and accuracy. Daily tasks include restocking supplies, maintaining equipment, and occasionally participating in training sessions to share your expertise. Embrace the excitement of a lively coffee culture as you make each encounter memorable for our guests! What matters most To thrive as an Experienced Barista at HOTEL JULIEN, you will need a blend of essential skills that enhance both your performance and the guest experience. Exceptional customer service is paramount; being a smiling, friendly presence can turn a regular visit into a memorable one. Your ability to multi-task is crucial as you juggle drink preparation, order processing, and engaging with guests seamlessly in a fast-paced atmosphere. Strong communication skills will allow you to connect with patrons, understand their preferences, and offer personalized service. A keen attention to detail ensures speed and accuracy in every beverage you craft, maintaining the high standards guests expect. Additionally, being a proactive team player will help maintain an energetic workflow, contributing to a positive work environment. With these skills, you'll not only meet but exceed the expectations in this vibrant role! Ready to join our team? If you think this job aligns with your requirements, then submitting an application is simple.

Now Hiring: Hotel Butler The Historic Hotel Julien Dubuque The Legend Needs a Guardian. The Hotel Julien Dubuque has hosted presidents, pioneers, and icons. Today, we are looking for a Butler to continue that legacy. This is not a behind-the-scenes role; the Butler is the face of the hotel's standards, the fixer of all problems, and the keeper of the "Julien Way." The Role: Master of the House As our Butler, you are the ultimate multi-specialist. You are responsible for the physical perfection of the estate, the satisfaction of our guests, and the coordination of the labor that keeps us running. The Pillars of the Position: Estate Stewardship: You oversee the pristine condition of the entire property. From the grand lobby to the quietest corridor, you ensure the environment is flawless. You don't just "clean"-you curate the atmosphere. Guest Ambassadorship: You are the "go-to" for guest requests. Whether it's a high-priority delivery to a suite or an expert recommendation for a night on the town, you handle it with poise and precision. Operational Command: You act as the point of contact for outside labor and vendors. You ensure that any work done on-property meets our historic standards and doesn't disrupt the guest experience. Outlet Synergy: You provide vital support to our dining and spa outlets, ensuring their public spaces are immaculate and their logistical needs are met so they can focus on service. What You Bring to the Grand Staircase: The "Can-Do" Spirit: No task is too small, and no challenge is too large. You are as comfortable polishing brass as you are coordinating a delivery or moving furniture for a VIP event. Sharp Intuition: You see what others miss. You notice the crooked frame, the guest who looks lost, and the vendor who needs direction before they even ask. Physical Command: This is a "boots-on-the-ground" role. You will be active, moving throughout the property, and handling the physical needs of a historic building. Unshakeable Professionalism: You represent the Hotel Julien Dubuque at all times. Your demeanor is confident, helpful, and sophisticated. The Rewards of the Butler Life: A Unique Career: This isn't a desk job. It's a dynamic, active role where you are the hero of the hotel every day. Competitive Compensation: We pay for the high level of responsibility this title carries. Historic Impact: You aren't just an employee; you are part of the 100-plus-year history of Dubuque's most iconic landmark. Growth & Flexibility: Benefit from a supportive environment with shifts that work for you. Step into the legacy. If you have the heart of a servant and the mind of a manager, you belong at the Hotel Julien Dubuque. Apply today to become our next Butler.

Job DescriptionDescription: The Event Operations Internship provides students enrolled in AESHM 4700 and HSPM 4700 the opportunity to gain hands-on experience in all aspects of event operations. This experiential learning opportunity is designed to build a strong foundation in service and leadership by rotating through four key positions within the Banquet Department: Setup, Serving, Bartending, and Supervising. Interns will learn how each role contributes to the overall guest experience, the success of the event, and the reputation of the organization. By starting with the fundamentals of setup and service, students gain the practical knowledge, attention to detail, and teamwork skills required to grow into a supervisory role. As they progress, interns will develop the ability to lead others, make informed operational decisions, and deliver seamless, guest-focused events. In All Roles, Interns Are Expected To: · Develop an understanding of different types of events and service styles. · Learn and consistently exhibit Food Safety and Service Guidelines. · Maintain an inherent attention to detail in every task. · Work as a self-motivated, dependable team player. · Deliver the GATEway Service Standards, ensuring every guest interaction reflects professionalism, courtesy, and excellence. Setup Learn to read and interpret Banquet Event Orders (BEOs) and translate guest requirements into effective room setups. Gain familiarity with various event layout styles including Classroom, Rounds, Theater, Reception, and Vendor formats. Learn how to create room diagrams and plan setup shifts efficiently. Develop problem-solving skills by identifying potential issues and implementing proactive solutions. Understand how a well-executed setup directly enhances the guest experience and event flow. Server Gain hands-on experience in the three main service styles: Buffet, Plated, and Reception Style. Learn the importance of upholding service standards, maintaining timelines, and following structured event flow. Strengthen customer service skills through direct interaction with guests. Understand how professionalism, efficiency, and attention to guest needs enhance the overall event experience. Bartender Deepen customer service expertise by engaging with guests in a fast-paced, high-pressure environment. Learn fundamental bartending skills including drink preparation, monetary transactions, and responsible alcohol service. Develop the ability to manage time and multitask while maintaining professionalism and ensuring guest safety. Recognize how the bar experience influences the overall tone and satisfaction of an event. Supervising Step into a leadership role by managing small events or teams of staff. Gain exposure to key managerial functions such as inventory control, ordering, scheduling, and staffing. Learn to forecast event needs, ensure proper resource allocation, and maintain service standards. Participate in weekly departmental meetings to gain insight into event strategy, planning, and leadership communication. Apply knowledge from prior roles to oversee smooth event execution and deliver exceptional guest experiences. Requirements: Active enrollment in AESHM 4700 or HSPM 4700 Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) Professional appearance and adherence to dress code Ability to work independently and manage time effectively Must be able to stand, walk, lift 25-50 lbs, bend, and move equipment for extended periods Willingness to assist with duties outside of primary responsibilities as needed Ability to work 20-30 hours per week during the 12-week internship, including nights and weekends Required internship hours: Apparel, Merchandising & Design: 200-400 hours (3-6 credits) Event Management: 200-400 hours (3-6 credits) Hospitality Management: 400 hours (3 credits) What We're Looking For Strong communication and customer service skills Friendly, polished, and professional demeanor Team player with a positive attitude and strong work ethic Previous experience in hospitality, food service, or retail preferred Experience with formal banquet or tray service a plus Ability to stay calm and handle guest issues gracefully Must complete I-PACT training upon hire A genuine passion for creating memorable guest experiences

Job DescriptionDescription: Job Purpose: To manage and execute successful restaurant service. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering the GATE way , from when the first guest arrives to when the last guest leaves. To guarantee excellence of service and the success of the staff. Plays an integral role in the success of the restaurant. Essential Functions: · Create a warm, welcoming atmosphere with professional greeting and timely seating · Enthusiastically deliver first-class service and hospitality via serving or bartending when required · Leader in delivering the GATE way service standards and exemplifying Gateway Values · Supervise restaurant floor to ensure food quality, presentation and services are in accordance with standards · Monitor and support staff activity throughout shift · Uphold health and safety standards · Promote teamwork and communication between hotel departments · Promote a fun work environment through a positive and enthusiastic attitude · Responsible for resolving or escalating guest complaints and feedback through sharing and transparency · Complete all shift paperwork, reports and cash management efficiently and accurately · Responsible for coordinating restaurant reservations and events completely and accurately · Maintain inherent attention to detail, and look for ways to continually improve · Create and distribute weekly schedules and approve weekly timesheets · Hire, train and coach front of house restaurant staff · Maintain monthly inventories and control of liquor and equipment · Other duties as assigned Requirements: · Must have weekend availability · High school diploma or GED · A combined 2 - 3 years restaurant serving and or supervising experience or comparable customer service experience · Able to work full-time hours, adjusting based on hotel occupancy and restaurant needs · Ability to deliver first class customer service · Professional communication skills to effectively communicate with staff, guests, and management · Strong leadership skills, organizational and decision-making skills · Ability to work confidently and independently · Able to stand for long periods of time · Able to bend, climb stairs, and lift/transport 25-50 lbs

Join HOTEL JULIEN in Dubuque, IA, for an exciting opportunity as a Full-Time Maintenance Technician! Work in a vibrant hotel environment where your skills will shine and you can make a real impact on guest experiences. Enjoy a fun and energetic culture that encourages teamwork and professional growth. This onsite position offers a competitive pay rate of $18-20 per hour, ensuring that your hard work is rewarded. Experience the thrill of tackling diverse tasks, from troubleshooting issues to enhancing the hotel's overall appearance, all while being an essential part of our dedicated team. Your days will be dynamic and fulfilling, never offering a dull moment. You will be offered great benefits such as Medical. Become an integral part of our community-focused hotel family-apply now to help keep HOTEL JULIEN in top shape! Day to day as a Maintenance Join the Legacy at Hotel Julien Dubuque as a Maintenance Technician and immerse yourself in the rich history of this iconic property! As a skilled professional, you'll play a crucial role in preserving the charm of our historic landmark while creating memorable experiences for guests. With a competitive pay range of $17-$20 per hour, you'll be rewarded for your dedication and craftsmanship. This position offers a unique opportunity to work collaboratively in a fun and energetic environment, where you can enhance your skills in HVAC, electrical, and plumbing. Your contributions will not only enhance the functionality of the hotel but also elevate your career within a team that values innovation and growth. If you're passionate about delivering excellence and ready to make your mark in a place where tradition meets innovation, we invite you to apply today! Requirements for this Maintenance job To thrive as a Maintenance Technician at Hotel Julien Dubuque, you'll need a diverse skill set and a proactive attitude. Previous experience in maintenance or a related field is highly beneficial, especially if you possess skills in HVAC, electrical, plumbing, or drywall work. Strong problem-solving abilities and meticulous attention to detail are essential for diagnosing and resolving issues efficiently. A genuine passion for guest satisfaction will drive you to ensure every visitor enjoys a seamless stay. You should be adaptable, able to work both independently and collaboratively as part of a dynamic team. Additionally, the flexibility to respond to after-hours emergencies will be crucial in maintaining the hotel's high standards. If you're ready to take on these challenges and contribute positively to a renowned landmark, we encourage you to explore this opportunity! Knowledge and skills required for the position are: - Previous experience in maintenance or a related field is a plus. - HVAC Electrical Plumbing Drywall experience a huge plus. - Strong problem-solving skills and attention to detail. - A passion for excellence and guest satisfaction. - Ability to work independently and as part of a team. - Flexibility to respond to after-hours emergencies when needed. Ready to join our team? So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!

Job Description Night Auditor: A Guardian of The Guest Experience This isn't just a job-it's a calling. We're looking for an exceptional Night Auditor who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter, even in the dead of night. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single shift. The Challenge This is for the person who believes how you do one thing is how you do everything. While others are sleeping, you'll be the unwavering anchor of our hotel, mastering the dual role of a financial guardian and a guest experience creator. You are not afraid to go over and beyond because your greatest satisfaction comes from ensuring a guest's peace of mind and the seamless flow of the business. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. What You'll Be Doing (Key Responsibilities) As a Night Auditor, you'll blend exceptional guest service with critical financial duties. Your responsibilities will include: * Front Desk Operations & Guest Services: Welcoming and registering late-arriving guests and processing early check-outs. You'll be the go-to for all guest inquiries, from answering phones and taking reservations to scheduling wake-up calls. You'll handle any guest complaints or emergencies with patience and diplomacy, ensuring every guest feels heard and cared for. You are the expert on hotel services and local attractions, providing information that makes a guest's stay even better. You will also manage payments and cash drawers with precision. * Financial Auditing & Reconciliation: This is where you master your craft. You will perform nightly audits of the hotel's financial transactions, reconciling all accounts to ensure complete accuracy. Your attention to detail will be crucial as you investigate and resolve any discrepancies. You'll be responsible for posting room rates and taxes and preparing daily financial reports for management, providing the foundation for the next day's operations. * Security and Safety: You are the watchful eye of the hotel. You'll monitor security systems, conduct regular security rounds, and respond to any incidents or emergencies, following established protocols to ensure the safety of everyone in the building. * Administrative & Communication: You'll be responsible for inputting and managing guest information in our Property Management System (PMS), communicating vital shift information to the next team, and completing daily checklists that set the stage for success. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's finding a mistake in a ledger or a guest's forgotten item. You get your bucket filled by helping other people and are energized by being the person that makes everything right, no matter the time. You are the calm in the quiet, the expert when all else is still. What You Need to Be Successful To excel as a Night Auditor at HOTEL JULIEN, you'll need a blend of technical proficiency and interpersonal skills, including: * Strong Computer Skills: Essential for utilizing our PMS and other hotel management software. * Attention to Detail: A keen eye for detail is crucial for both guest experience and financial accuracy. * Reliability & Responsibility: You're comfortable working independently and demonstrating a high degree of responsibility. * Basic Math & Accounting Skills: A fundamental understanding of financial reconciliation processes. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop just watching the clock and start mastering a craft, apply now.

Job Purpose: To enthusiastically deliver first-class server and bartender hospitality for banquet events that exceed guest expectations. Consistently delivering GATE, while providing food and beverages to our guests. Server Essential Functions: Complete preparations for event per BEO Anticipate guests needs and respond politely to requests Demonstrate proper work procedures with a sense of urgency Perform all server tasks within scheduled shift time Deliver the GATE way service standards and exemplify Gateway Values Set up for events, carry trays, serve guests, and clean up at event conclusion Preserve a healthy relationship between the Kitchen, and Conference Services staff Adhere to all Health and Safety Standards at all times Complete daily checklists (Tasks assigned may vary depending on event) Maximize productivity by working efficiently and in a timely manner Maintain inherent attention to detail Bartender Essential Functions: Deliver The GATE way service standards. Enforce Iowa Alcohol and Beverage Laws, by checking identification of customers to verify age requirements for purchase of alcohol. Serve menu items to guests Clean glasses, utensils, and bar equipment. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Arrange bottles and glasses to make attractive displays. Slice and pit fruit for garnishing drinks. Create drink recipes. Take beverage orders from serving staff or directly from patrons. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Serve wine, and bottled or draft beer. Monitor guest consumption in accordance with I-PACT training Responsible to limit problems and liability related to customers' excessive drinking, escalating alcohol consumption concerns to a supervisor, manger, or Manager On Duty immediately. Collect payment including running credit cards and making change. Balance cash receipts. Complete end of the day paperwork, reports, and balancing the drawer. Clean bars, work areas, and tables. Requirements: High school diploma or GED Previous experience preferred Able to work nights and weekends Must be able to squat, lift, and push at least 50 lbs. I-PACT certification preferred, must obtain after hire and keep certification valid during employment Reporting Relationships: This job reports to: Food & Beverage Director Conference Services Manager Conference Services Supervisor The Gateway Hotel & Conference Center is an Equal Opportunity Employer.