Colorvision International, Inc.
Team Leader Job in Pigeon Forge, TN
1. Sales and Customer Service
a. Entice customer/guest into store and to buy products.
b. Show customer/guest all available products.
c. Help customer/guest select products to purchase.
d. Collect payments for purchases, following company procedures for checks and credit card authorizations.
e. Work effectively with more than one customer at a time.
f. Resolve customer problems with tact and diplomacy.
g. Assist customer/guest with refunds and/or exchanges using tact and diplomacy and following company procedures.
a. Take picture using proper techniques and methods.
b. Process picture correctly.
c. Process pictures with heat pressing (certain stores only).
a. Train employees in sales techniques, cash register use, camera, cash handling
procedures, customer service skills, company policies and procedures.
b. Re-train staff when necessary.
a. Maintain company uniform standards in the store.
b. Supervise store employees.
c. Oversee appearance and cleanliness of store, displays, and employees.
d. Maintain safety procedures.
e. Fill in when manager or team members are unavailable.
a. Maintain adequate inventory of supplies and keeps accurate, updated inventory records.
b. Maintain equipment in proper working order; replaces equipment when necessary.
a. Checking payroll to ensure time cards are complete and accurate.
b. Monitor employee sales and bonus structure.
Perform other duties as assigned or necessary.
Education: high school diploma or equivalent; some college and/or training in motivation and management helpful.
Experience: minimum of 1 year as an experienced clerk with Colorvision International Inc., or equivalent experience in other retail lead position.
Special skills: outgoing, friendly personality; able to lead, guide and motivate employees; strong interpersonal skills; excellent oral and written communication skills; conflict resolution skills; willing to learn; understanding of sales and payroll ratios; money-handling skills; computer skills; able to provide own transportation to fulfill requirements of the job, honesty and integrity, ability to work as a team with co-workers.
Other requirements: Requires a minimum of 36 hours per week. Able to work flexible hours as needed, including but not limited to covering other employees shifts when they call out, and successfully passing a background check.
Environmental Demands: Work is performed in small, confined space. Indoor stores are in temperature-controlled environments that are frequently noisy. Outdoor stores are subject to extremes of heat, cold, humidity and noise.
Physical Requirements: This job requires standing for long periods of time; reaching, bending, stooping, twisting, kneeling, lifting up to 50 pounds with assistance, manual dexterity, understandably hearing/speaking, and the ability to project voice over a crowd.
Mental Requirements: This job requires a positive, enthusiastic approach, good judgment, ability to entice guests to get their picture taken, ability to work under stress, ability to work with people from diverse backgrounds and cultures, reading, performing simple math functions, hearing and speaking understandably. It also requires the ability to cooperate and work as a team with co-workers.
Equipment/Machinery Used: The nature of this work generally requires use of a computer keyboard, camera, tripod, cash register, printers, fax machine, calculator, telephone, credit card machine, car, cleaning supplies, small hand tools, heat press, television monitor, vacuum cleaner.