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Guest Services jobs at Gatti's Pizza - 2851 jobs

  • Food Service Team Member

    Six Flags Over Texas 4.1company rating

    Arlington, TX jobs

    This position is a Part-Time position, working up to 29 hours a week with a payrate of up to $13/hour. Responsibilities: What You Will Be Doing Provide exceptional guest service while surrounded by roller coasters Greet and ask guests about their favorite ride as they walk up to your location Take guests' orders, offering suggestions and upsells about the most delicious menu items Feed hungry guests promptly and satisfy growling stomachs with fresh, made-to-order foods Operate Point of Sale (POS) cash registers, receiving money and returning proper change Prepare everything from double bacon cheeseburgers to ice cold soft drinks to delectable funnel cake sundaes and more. Fill condiment dispensers, wipe down tables, wash dishes, and keep all areas clean and safe for guests Qualifications: What You Will Need Must be 15 years or older Basic computer literacy In foods you must be able to stand, walk, stoop, bend, and reach throughout your shift Excellent verbal communication skills Able to work a flexible schedule, including weekends and holidays
    $13 hourly Auto-Apply 1d ago
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  • Park Services Associate

    Six Flags Fiesta Texas 4.1company rating

    San Antonio, TX jobs

    Park Services Associate (Restrooms) Job Type: Seasonal Pay Rate: $13/hr. This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. This position offers a payrate of $13.00 per hour and also comes with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, discount of merchandise for all employees, flexible scheduling and daily and weekly pay available. Responsibilities: As a Park Services Associates, you help the park facilities sparkle! You are constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests, team members and keep everything looking great. From sweeping the streets to refreshing active restrooms/facilities and greeting the guests, you'll be right in the center of the action and help keep everything in immaculate shape. HOW YOU WILL DO IT: Clean and sanitize active restrooms and other areas regularly throughout day Restock restroom supplies such as toilet paper, soap, and paper towels Monitor and report any maintenance issues or safety concerns Provide exceptional customer service to park guests Ensure compliance with health and safety regulations Qualifications: Must be 16 years or older Friendly, outgoing personality interacting with large groups of people Ability to work in an environment as fast-paced as our coasters, cleaning active restrooms and other areas Demonstrate a strong work ethic and commitment to cleanliness Must be able to read chemical labels and MSDS of cleaning substances Enjoy cleaning and organizing Strong attention to detail Must be able to stand, walk, stoop, bend, lift, and reach throughout your shift Excellent verbal communication skills Be flexible and adaptable to change, as well as the ability and willingness to assist in other aspects of Park Services operations (including but not limited to the ability to be cross-trained and or learn other aspects as required) OTHER NOTES: May perform other duties beyond scope of above as necessary to support the park as a whole Reports to Park Services Leadership
    $13 hourly Auto-Apply 1d ago
  • GUEST SERVICES SUPERVISOR

    Compass Group USA Inc. 4.2company rating

    Dallas, TX jobs

    Rapport Salary: $55,000/Yr-$56,000/Yr Other Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career. Job Summary The Lead Guest Services Agent (GSA) provides direction, supervision and training to Guest Services Agents while working closely with Conference Coordinators and Conference Aide's; reports directly to the Senior Conference Center Manager. Responsible person for ensuring there is an established warm, welcome and professional atmosphere for all clients, executives and staff members at all times. Responsible person for providing training to new hires and on-going training to current GSA's. Creates weekly schedule and manages requests for time off amongst team, and supports coverage as needed. LEAD RESPONSIBLITIES: Day to day leadership and guidance of GSA team to maximize support to conference center Working with Senior Conference Center manager to create weekly GSA schedule with overall goal to motivate and maximize budgeted labor hours while being flexible to the changes of business Escalate all concerns with coverage of Reception Desk and needs to Senior Conference Center Manager. Provides timely and necessary feedback to the team to support the development of each team member. Supports the goals of the GSA team. Ensure the GSA team is providing and adhering to the platinum service standards and KPI's. Responsible for uniform management. Supports planning of team outings and volunteer events. Responds to escalations in a timely manner. Develop daily direction to GSA's on all responsible areas including special projects daily, weekly, monthly as necessary. Proactively suggest areas of improvement to SOP's, efficiency and management of responsible areas. Responsible for training new GSA's and developing appropriate training schedule. Ensure GSA's complete required trainings as necessary. Responsible person for the organization and cleanliness of both reception areas. Assist with coverage in any area needed. Create coverage schedule in the events of PTO, Call-outs or training. Ensure all schedules are entered into and updated in MYSTAFF Provide input to the Senior Conference Services Manager with regards to employee performance, particularly while preparing for annual and semi-annual performance reviews Conduct quarterly and yearly performance appraisals for all team members Conduct performance appraisals, coaching and counseling, etc. for direct reports in Reception Services. Long Description DAILY RESPONSIBLITIES: Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible. Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names. Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc. Managing closely all activity in the internal visitor processing system. Register all guest activity and liaise with other centers on visitor processing. Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries). Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. Adhering to Hospitality signature look. Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc. Troubleshooting a wide variety of requests and situations, both for guests and for team members Gaining an understanding of the company culture, key areas of activity and creating "transparency". The ability to provide coverage due to call outs, PTO, and/or associates leaving early. Prepare and submit daily reports to appropriate recipients. Participate in daily, weekly, and monthly meetings. CONFERENCE CENTER SPECIFIC RESPONSIBILITIES: Greet and direct and / or escort clients to designated meeting room Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities Work closely with Conference Center team (Coordinators, Catering, Audio/Visual) on overall execution of events Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc. Assist in conference room readiness inspections to determine if the room is equipped with proper event materials such as pads and pencils Oversee the completion of sign-in sheets process from start to finish (daily meeting to GSA send out sign-in sheet to client). Manage and maintain all conference center, training and meeting materials Booking of events into EMS and following protocol for email confirmation and internal correspondence. Coordinating and planning events on an ad hoc basis to support the Conference Coordinator team. Long Description KEY COMPETENCIES: A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the GSA job. The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. Excellent listening and oral communication skills. Basic computer skills and knowledge of office technology / equipment. Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. Willingness to adapt schedule based on business needs Discreet, ethical and committed to maintaining a high degree of confidentiality. A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain. A kind leader dedicated on providing Radical Candor and having difficult conversations. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ************************************************************************************************ Req ID: 1491300 Rapport a specialized division of FLIK Hospitality Group
    $55k-56k yearly 6d ago
  • GUEST SERVICES SUPERVISOR

    Compass Group, North America 4.2company rating

    Dallas, TX jobs

    Rapport **Salary:** $55,000/Yr-$56,000/Yr **Other Forms of Compensation:** Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career. **Job Summary** The Lead Guest Services Agent (GSA) provides direction, supervision and training to Guest Services Agents while working closely with Conference Coordinators and Conference Aide's; reports directly to the Senior Conference Center Manager. Responsible person for ensuring there is an established warm, welcome and professional atmosphere for all clients, executives and staff members at all times. Responsible person for providing training to new hires and on-going training to current GSA's. Creates weekly schedule and manages requests for time off amongst team, and supports coverage as needed. LEAD RESPONSIBLITIES: -Day to day leadership and guidance of GSA team to maximize support to conference center -Working with Senior Conference Center manager to create weekly GSA schedule with overall goal to motivate and maximize budgeted labor hours while being flexible to the changes of business -Escalate all concerns with coverage of Reception Desk and needs to Senior Conference Center Manager. -Provides timely and necessary feedback to the team to support the development of each team member. -Supports the goals of the GSA team. -Ensure the GSA team is providing and adhering to the platinum service standards and KPI's. -Responsible for uniform management. -Supports planning of team outings and volunteer events. -Responds to escalations in a timely manner. -Develop daily direction to GSA's on all responsible areas including special projects daily, weekly, monthly as necessary. -Proactively suggest areas of improvement to SOP's, efficiency and management of responsible areas. -Responsible for training new GSA's and developing appropriate training schedule. -Ensure GSA's complete required trainings as necessary. -Responsible person for the organization and cleanliness of both reception areas. -Assist with coverage in any area needed. -Create coverage schedule in the events of PTO, Call-outs or training. -Ensure all schedules are entered into and updated in MYSTAFF -Provide input to the Senior Conference Services Manager with regards to employee performance, particularly while preparing for annual and semi-annual performance reviews -Conduct quarterly and yearly performance appraisals for all team members -Conduct performance appraisals, coaching and counseling, etc. for direct reports in Reception Services. **Long Description** DAILY RESPONSIBLITIES: -Properly greet and handle visitors with a smile and maintaining eye contact through the entire interaction. Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate. Addressing guests and clients by name whenever possible. -Answering telephones in a friendly, professional manner, taking messages with accuracy and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one's voice and enhancing personalization by using names. -Implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc. -Managing closely all activity in the internal visitor processing system. -Register all guest activity and liaise with other centers on visitor processing. -Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information. -Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries). -Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency. -Adhering to Hospitality signature look. -Maintaining the attractive, neat appearance of the Reception area, where applicable keeping newspapers and periodicals in order, coffee service replenished, etc. -Troubleshooting a wide variety of requests and situations, both for guests and for team members -Gaining an understanding of the company culture, key areas of activity and creating "transparency". -The ability to provide coverage due to call outs, PTO, and/or associates leaving early. -Prepare and submit daily reports to appropriate recipients. -Participate in daily, weekly, and monthly meetings. CONFERENCE CENTER SPECIFIC RESPONSIBILITIES: -Greet and direct and / or escort clients to designated meeting room -Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities -Work closely with Conference Center team (Coordinators, Catering, Audio/Visual) on overall execution of events -Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc. -Assist in conference room readiness inspections to determine if the room is equipped with proper event materials such as pads and pencils -Oversee the completion of sign-in sheets process from start to finish (daily meeting to GSA send out sign-in sheet to client). -Manage and maintain all conference center, training and meeting materials -Booking of events into EMS and following protocol for email confirmation and internal correspondence. -Coordinating and planning events on an ad hoc basis to support the Conference Coordinator team. **Long Description** KEY COMPETENCIES: -A genuine sense of hospitality, with a commitment to delivering the Platinum Service Standard in all aspects of the GSA job. -The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. -Excellent listening and oral communication skills. -Basic computer skills and knowledge of office technology / equipment. -Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. -Willingness to adapt schedule based on business needs -Discreet, ethical and committed to maintaining a high degree of confidentiality. -A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain. -A kind leader dedicated on providing Radical Candor and having difficult conversations. **Apply to Rapport today!** _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story (************************************** **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.** Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. **Associates in Rapport are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (*************************************************************************************************** or copy/paste the link below for paid time off benefits information. ************************************************************************************************** **Req ID:** 1491300 Rapport a specialized division of FLIK Hospitality Group
    $55k-56k yearly 6d ago
  • Guest Service Attendant

    Corner Bakery 4.0company rating

    San Antonio, TX jobs

    • Provide Legendary Service to guests in the dining room by being the ambassador to the kiosk ordering system. Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ordering • Guide guests by being the subject matter expert for all kiosk functions. • Assist kiosk guests with: Guest rewards, ordering, payments, number cards, beverage service, receipt printing, dine in/to go order fulfillment. • Beverage service for kiosk guests • Assist SA with guest needs, food running, pre-bussing when there are no guests in the Kiosk queue • Cleans, stock and maintain the kiosk area • Kiosk receipt paper changing • Sampling to guests entering the cafe • Smile, friendly, takes appropriate action to guest requests • Supports and promotes company initiatives Secondary Functions: • Assist SA with guest needs, food running, pre-bussing when there are no guests in the Kiosk queue • Maintain package goods displays. • Restock Grab and Go and Beverage displays • Cleans and maintains condiment station and dining room. • Sweep and maintain dining room • Bus and clean tables • Additional duties as required Requirements: Hours: • Low Volume/Limited - 8:00-2:00 (Based on Volume - key times are cafe peak times) • Med - High Volume AM & PM (Based on Volume - key times are cafe peak times)
    $22k-28k yearly est. 6d ago
  • Guest Safety & Security Lead

    Highgate 4.5company rating

    San Francisco, CA jobs

    A prominent hospitality management firm in San Francisco is seeking a Safety and Security Officer. This role involves ensuring the safety of both guests and employees, patrolling hotel premises, and responding to emergencies. Candidates must have a high school diploma, excellent communication skills, and the ability to handle physical challenges. The position requires a balance of attentiveness and service orientation to create a welcoming environment while effectively managing security aspects. #J-18808-Ljbffr
    $35k-43k yearly est. 4d ago
  • Cashier & Guest Service Representative at Metro Pointe

    Boudin Bakery 4.0company rating

    Costa Mesa, CA jobs

    The Cashier / Guest Service Representative (GSR) is the primary point of contact for guests. We are looking for cashiers who enjoy working with the public and have a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. Cashier experience is not necessary. Cashier Responsibilities include: Creating an excellent service experience for our customers Representing the brand positively Operate registers, scanners, scales and credit card/debit card terminals Memorize product locations throughout the store and be able to direct customers or make suggestions Handle exchanges and refunds in a quick, efficient manner Providing prompt service and quality products Maintaining a clean and comfortable environment Upholding all operational standards. We're looking for a Cashier with: A strong commitment to excellent customer service and food quality A knack for providing top-notch interactive service to our customers Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately Previous experience in a restaurant/bakery (entry level employees also welcome) Previous experience in a retail store or as a cashier A desire to work in a supportive fun work environment We offer a Cashier the following benefits: Competitive salary: $16.90-$17.00/Hour TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour! Generous meal discounts Employee growth opportunities Flexible schedules A daily loaf of bread About Boudin Bakeries In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco SourdoughTM -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco SourdoughTM Joining our team As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun!
    $16.9-17 hourly 6d ago
  • Guest Service Attendant

    Corner Bakery 4.0company rating

    Dallas, TX jobs

    • Provide Legendary Service to guests in the dining room by being the ambassador to the kiosk ordering system. Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ordering • Guide guests by being the subject matter expert for all kiosk functions. • Assist kiosk guests with: Guest rewards, ordering, payments, number cards, beverage service, receipt printing, dine in/to go order fulfillment. • Beverage service for kiosk guests • Assist SA with guest needs, food running, pre-bussing when there are no guests in the Kiosk queue • Cleans, stock and maintain the kiosk area • Kiosk receipt paper changing • Sampling to guests entering the cafe • Smile, friendly, takes appropriate action to guest requests • Supports and promotes company initiatives Secondary Functions: • Assist SA with guest needs, food running, pre-bussing when there are no guests in the Kiosk queue • Maintain package goods displays. • Restock Grab and Go and Beverage displays • Cleans and maintains condiment station and dining room. • Sweep and maintain dining room • Bus and clean tables • Additional duties as required Requirements: Hours: • Low Volume/Limited - 8:00-2:00 (Based on Volume - key times are cafe peak times) • Med - High Volume AM & PM (Based on Volume - key times are cafe peak times)
    $22k-28k yearly est. 6d ago
  • GUEST SERVICES LEAD COORDINATOR-OCEAN PRIME DALLAS

    Cameron Mitchell 3.7company rating

    Dallas, TX jobs

    OCEAN PRIME is seeking a GUEST SERVICES LEAD COORDINATOR to join our team! Who are We? We are Great People Delivering Genuine Hospitality. What is Your Role? To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below: Opportunities for career growth, 80% of all positions promoted from within Dining discounts at any of our 60+ restaurants Health benefits for eligible associates Inclusive, fun, and creative environment Flexible scheduling, paid time off, and closed 7 major holidays! Starting pay $16.00-$18.00/hour based on experience WHAT WE ARE LOOKING FOR: Genuine approach to hospitality Individuals who exemplify leadership, kindness, and positivity "Yes is the Answer!" Mentality Those who value teamwork, family, and community ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts. Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority. Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly. Knows emergency procedures in the restaurants Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook. Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $16-18 hourly 6d ago
  • Customer Service Coordinator

    Coach USA 4.6company rating

    Asheville, NC jobs

    Job Title: Customer Service Coordinator Job Type: Full Time (on site 5 days/week) Education Level: High School Diploma Salary Range: Commensurate with Experience ***This opportunity is contingent upon the successful award of a contract*** Summary Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Customer Service Coordinator with a minimum of five (5) years of experience in customer service, customer engagement, marketing, and communications. The ideal candidate will be an exceptional communicator and be able to establish credibility, lead by influence, and exercise strong customer service and engagement skills. The incumbent will report to the General Manager. Responsibilities: Coordinate daily customer service operations to ensure timely, professional, and high-quality support for all transportation clients Serve as the main point of contact between customers, dispatch, and operations teams to resolve issues and keep communication flowing smoothly Monitor call center performance and customer feedback, using insights to improve service delivery and enhance customer satisfaction Develop and support customer engagement initiatives that strengthen relationships and promote brand loyalty Mentor and guide call center representatives, fostering a positive team culture focused on accountability and service excellence Partner with marketing and communications teams to align customer messaging, promote new services, and respond effectively to customer needs Requirements: Proven ability to lead by influence and build credibility across teams and departments. Exceptional verbal and written communication skills, with strong attention to detail and professionalism. Demonstrated success in managing customer relationships and resolving complex service issues in a fast-paced setting. Strong analytical and problem-solving skills, with experience using data or metrics to drive service improvements Proficient in CRM systems and call center software, with solid organizational and multitasking abilities Interested candidates can apply at ***************** Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.
    $28k-36k yearly est. 3d ago
  • Restaurant Team Member

    Baskin-Robbins 4.0company rating

    Tomball, TX jobs

    Restaurant Team Member Reports To: Restaurant Manager A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace. Responsibilities Include: Follow Brand standards, recipes and systems Follow food safety standards Prepare food and beverages Assemble and package orders and serve to guests Understand restaurant menu including limited time offers and promotions and be able to answer guest questions Maintain a clean and organized workstation Clean equipment and guest areas Stocking items such as cups, lids, etc at workstation Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable) Follow speed of service standards Serve and communicate with guests Maintain a guest focused culture in the restaurant Communicate effectively with managers and coworkers Organize and maintain stock room and refrigerated areas Education/Experience: * None Key Competencies Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Guest focused Physical Demands/Working Conditions: Standing on feet Repetitive motion including bending, stooping and reaching Lifting objects including boxes, ice and product up to 20lbs (if applicable) Working in a small space ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"9157430"},"date Posted":"2025-09-18T10:58:12.064802+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"24211 Kuykendahl Rd.","address Locality":"Tomball","address Region":"TX","postal Code":"77375","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer Careers Overview Working at Baskin-Robbins Culture Benefits & Perks Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close Careers Home Working at Baskin-Robbins Culture Benefits & Perks Training & Development * Purpose and Values * Search Careers Back Restaurant Team Member
    $20k-26k yearly est. 7d ago
  • Customer Service Team Member

    Chick-Fil-A 4.4company rating

    Fort Worth, TX jobs

    At Chick-fil-A, Customer Service Team members are responsible for providing an exceptional dining experience for everyone they serve each day. We are looking for both full-time and part-time Customer Service Team Members who are hard-working, team-oriented, friendly, and honest. The perks of being a Chick-fil-A Team Member include flexible hours, competitive pay, and a positive atmosphere! This location is a Chick-fil-A, Inc.-operated location. Team Members at this location are employed by COR Restaurant Services, LLC, a wholly-owned subsidiary of Chick-fil-A, Inc. Responsibilities Following Chick-fil-A's operational policies and procedures. Greeting and serving guests with enthusiasm, courtesy, and hospitality. Taking orders and making accurate changes quickly. Demonstrating knowledge of the brand, products, and promotions. Ensuring guest complaints are resolved properly and swiftly. Ensuring product quality and consistency. Assisting leadership in executing opening and/or closing procedures. Modeling and supporting clear communications between the front counter and kitchen staff. Following sanitation and safety procedures. Maintaining consistent attendance and punctuality. Requirements Ability to handle multiple tasks at once and work in a fast-paced environment Ability to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects, as needed. Ability to work at a quick, yet efficient and thorough pace. Team-oriented, adaptable, dependable, and strong work ethic. Positive attitude. Customer service oriented. Ability to communicate effectively with guests and team members. Honors and encourages others to follow the visions and values of the business. Treats others with honor, dignity, and respect. Benefits Sick time or paid leave in jurisdictions where mandated Excellent career advancement opportunities Remarkable Futures Scholarship opportunities 100% Employer-paid Employee Assistance Program for Team Members and their Dependents Employer-subsidized Medical/Rx insurance, dental insurance, and vision insurance for full-time Team Members and their Dependents Optional voluntary life insurance for full-time Team Members with premiums paid via payroll deduction 401(k) retirement plan with up to 5% Employer-paid matching contribution for Team Members 21 or older who have completed 1 year of service with a minimum of 1,000 hours worked in the applicable 12 month period, or who have completed 3 consecutive years of service (reduces to 2 consecutive years of service in 2025) with a minimum of 500 hours worked in each consecutive 12-month period Free meal benefits based on scheduled hours Closed on Sundays This job posting is for an opportunity with COR Restaurant Services, LLC ("COR Services"), a wholly owned subsidiary of Chick-fil-A, Inc. COR Services is an equal opportunity employer and does not discriminate in employment decisions based upon any status, classification, or factor protected by federal, state, or local law. COR Services will make reasonable accommodation(s) for qualified individuals with a disability and for sincerely held religious beliefs in accordance with all legal requirements. Any applicant requiring a reasonable accommodation should contact the hiring manager. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
    $20k-25k yearly est. 5d ago
  • Presell Service Representative

    Community Coffee Company, LLC 4.7company rating

    Houston, TX jobs

    As a Presell Service Representative, you will be responsible for promoting Community Coffee's premium brand. This position is responsible for delivering products and performing services for existing customers. Function Related Activities/ Key Respons Representative, Service, High School, Commercial Driver, Manufacturing, Retail
    $35k-42k yearly est. 6d ago
  • Director of Guest Services

    Kalahari Resorts & Conventions 4.2company rating

    Bowling Green, VA jobs

    Join the Kalahari Experience At Kalahari Resorts & Conventions, our Promise is simple: Lead with Love. We care deeply for our guests, associates, and communities-treating people like family and creating spaces where everyone feels valued. Now Hiring: Director of Guest Services In this role, you'll directly supervise the front office, bell staff and concierge teams as well as work in partnership with the Front Office Manager(s), Director of Rooms and the Guest Experience team to achieve our desired results. You'll potentially serve as the Property Manager on duty when needed, and oversee all property operations, ensuring that the highest levels of hospitality and service are provided. As a leader, you'll bring our Promise to life-supporting associates, inspiring teamwork, and delivering unforgettable guest experiences. Onboarding for this role will likely begin in Quarter 2 or Quarter 3. What You'll Do: Oversee daily guest services operations, ensuring exceptional service delivery and a seamless experience across all touchpoints. Lead, coach, and develop guest services teams to create a positive, high-performing work environment. Design and implement service standards, policies, and procedures to consistently exceed guest expectations. Manage budgets, staffing, and resources to optimize efficiency, service quality, and departmental performance. Analyze guest feedback and service metrics to identify trends, resolve issues, and drive continuous improvement initiatives. What We're Looking For: Four years of previous front office or guest service manager experience. Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. Experience growing others - and looking for growth. Basic P&L/budget experience. Passion, energy, self-motivation and an infectious personality! Preferred Requirements Bilingual, in Spanish and English. Experience with a property of 500 rooms or more. Formal training or hands-on education in hotel management and operations. Basic sales experience. Why Kalahari? Career growth with promotion from within Comprehensive benefits (401k, health, vision, dental) Discounts, perks, and education assistance Be part of something extraordinary. Apply today and help us Lead with Love. Kalahari Resorts & Conventions is an Equal Opportunity Employer.
    $19k-28k yearly est. 4d ago
  • Director, Member & Guest Services

    The Los Angeles Rams 4.0company rating

    Los Angeles, CA jobs

    The Director of Member & Guest Services will be responsible for developing and managing the service program for all Los Angeles Rams Season Ticket Members as well as gameday experience for all ticket holders. They will define all aspects of the year-round Membership program including benefits, engagement and retention strategies, and communication campaigns, while leading the department in the successful execution of these initiatives to ensure a best-in-class experience for Rams Season Ticket Members. A critical priority for this role is driving the annual renewal of Rams Season Tickets and the collection of Stadium Seat License (SSL) payments by setting strategies, implementing campaigns for service representatives, and tracking success metrics. The Director will work closely with SoFi Stadium and Rams staff to deliver a seamless gameday experience for guests, from pre-event planning through post-game follow-up. This role will also focus on creating processes and leveraging CRM and ticketing systems as well as other digital platforms to track and manage accounts effectively. This position will maintain key relationships both internally and externally and oversee a department of full-time employees, including manager-level positions. An ideal candidate is a proactive and innovative professional who is a clear self-starter with exceptional leadership and relationship-building skills. They should have a proven track record and passion for customer service, account management, or hospitality in a high-touch, fast-paced environment. Key Job Responsibilities: Develop and execute a service program for Rams Season Ticket Members, including retention strategy, touchpoint campaigns, benefits, gifting and events. Accountable for recruiting, engaging, developing, motivating and/or retaining a team of approximately 18 full-time employees to deliver an exceptional Member and Ticket Holder experience. Formulate the communication strategy for Rams Season Ticket Members, including, but not limited to, renewal notices, email newsletters, and call/text campaigns for service representatives. Oversee external communication resources for Rams Season Ticket Members and fans and develop protocols that support company-led direction for messaging, tone, frequency, and style. Actively research new trends and analyze data to provide ideas and insights to improve the Season Ticket Member program and the overall guest experience for Rams gamedays at SoFi Stadium. Support the gameday service and operational strategy for Rams games at SoFi Stadium. Build and maintain strong cross-organizational relationships with SoFi Stadium entities, including Guest Experience, Security, and Operations, to ensure successful event execution. Responsible for developing and executing the annual renewal strategy for Rams Season Tickets and Stadium Seat License (SSL) payments. Collaborate with the Ticketing Analytics and Operations teams to determine effective strategies to utilize Salesforce and Archtics to manage Season Ticket Member accounts. Work with service managers to ensure staff are effectively using the systems and following the service guidelines and protocols. Oversee the department budget, adhering to financial guidelines and achieving budgetary goals. Lead, motivate and evaluate the Member Services and Guest Experience staff. Must be able to clearly communicate service strategy and provide feedback and direction for development. Develop and coach service team leads/managers to be able to proactively anticipate, comprehend and resolve needs and issues. Ensure they have the resources needed to effectively support their teams. Other duties as assigned Qualifications (Skills/Capabilities): Dynamic, self-motivated individual with natural customer service instincts and a deep commitment to service excellence. Exceptional leadership and team development skills with a proven ability to motivate, coach, and empower a diverse staff. Collaborative culture builder who thrives in a team environment and works effectively across departments. Strategic thinker who can execute tactically and adapt in a fast-paced, event-driven environment. Excellent verbal and written communication skills with the ability to engage internal and external stakeholders, including senior leadership. Proven ability to build strong relationships while handling sensitive, confidential information with professionalism, and adept at managing high-stress situations or interactions with demanding clients and guests. Strong critical thinking, problem-solving, conflict resolution and decision-making skills. Exceptional organizational and project management skills with the ability to prioritize and manage multiple initiatives effectively. Comfortable meeting with and/or presenting to senior leadership and cross-functional groups. Experience & Education: Bachelor's degree or graduate degree with an emphasis on Business, Sports Management, Hospitality, or related field 10+ years of providing superior customer service, preferably with sports teams, live entertainment events, or hospitality business 5 plus years in a managerial position leading a service staff focused on retention or sales Completion of a professional training program such as Disney, Ritz Carlton, etc. is a plus Technical Knowledge: Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and online survey tools Proven success leveraging Microsoft/Salesforce CRM to track client communication and touchpoint campaigns Experience using Archtics ticketing system Familiar with social media platforms (Facebook, Twitter, Instagram, YouTube, LinkedIn) Understanding of digital fan engagement platforms (e.g., Satisfi, mobile apps, text-to-service systems) Work Environment: The Los Angeles Rams is a professional, fast-paced, creative business environment. Other environmental conditions: Housing and transportation within 45 miles of Woodland Hills, CA The Rams offer a flexible working schedule, when working from home, a professional at-home setup is required Ability to work an event-driven schedule, including weekends, evenings, and some holidays Must be able to attend and work all Los Angeles Rams home games Comfortable with face-to-face, in-person experiences with clients, fans and prospects Ability to travel around the stadium visiting clients during home games Computer and desk work a significant part of daily activities Sitting, standing, working with hands for extended periods of time Occasional lifting of up to 25 pounds may be required Salary: $110,000/yr. - $125,000/yr. + Yearly Discretionary Bonus The Los Angeles Rams are proud to be an Equal Opportunity Employer. We strive to create a sense of belonging for all employees by fostering a culture of respect and inclusion, empowering everyone to be their true selves. #twdirector
    $27k-35k yearly est. 25d ago
  • Live Oak Golf Club - Guest Services

    Thompson Golf Group 4.1company rating

    Abilene, TX jobs

    *_Reports to: Golf Shop* Primary responsibilities include but are not limited to: Customer Service - Customer Service. Greeting guests and assisting them as needed. Staging carts for daily play and tournaments. Managing the golf cart fleet - Cleaning, washing, detailing and stocking with necessary supplies. Operating a golf range cart to pick range. Handpicking range at times due to inclement weather. Assist with banquet set up as needed. Assist in cleaning golf restrooms, and event center as needed Empty trash bins on the golf course. Other duties as directed and needed. Primary requirements: Standing or moving for 6 to 8 hours a day. Able to lift up to 50 pounds-on occasion. Able to multi-task as needed. Work outdoors in varying weather conditions. Must have a valid driver license. Available to work days, evenings, weekends and or holiday's. Preferred skills: Knowledge of golf or previous experience. Able to work in a quick pace environment. Benefits Thompson Golf Group owns and manages 7 courses throughout Arizona, Minnesota & Texas. We are proud to have a wide range of benefits and perks available to our employees. Some benefits include: Full Time (35 hrs+ per week) may be eligible for: • Medical(Aetna)/Dental(DeltaDental)/Vision(EyeMed) Coverage • Employee/Spouse/Child Life Insurance, Long-Term Disability and Accident Insurance • HSA option • 401(k) with company match after 1 year employment • Paid Vacation and Holiday Pay for 7 holidays. All Team Members: • Golf Benefits, Meal and Merchandise discount at each Thompson Golf Club course • Team Member Referral Program and more! • Paid Sick Time Diversity, Equity, and Inclusion (DEI) Philosophy Thompson Golf Group and its management companies are committed to workforce diversity, fostering equity and advancing a culture of inclusion. We know that bringing diverse backgrounds, cultures and perspectives together drives innovation that helps us to solve today's business and social challenges. A diverse, equitable and inclusive work environment respects the unique characteristics, skills, and experiences of all employees. As a company it is our responsibility to provide a workplace free of discrimination, harassment, bullying, retaliation, and inappropriate conduct. TGG Values - Check them out, they're DOPE Do the right thing - Think of others & be trustworthy Own it - Take pride in what we do & be personally responsible Passion for progress - Improving always in all ways & People pursuing growth Embracing the experience - Insist on having fun & be present Compensation: $11-14/ HR Based on Experience
    $11-14 hourly 60d+ ago
  • Guest Experience Coordinator

    Blo College Station 3.1company rating

    College Station, TX jobs

    Responsive recruiter Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Training & development Vision insurance Compensation: $10-$25 per hour (including commissions & bonuses)· Hourly wage · Commissions & bonuses· Benefits Join the ORIGINAL blow dry bar franchise - and build a fulfilling career you'll be proud of! Blo Blow Dry Bar has over 100 locations and is growing quickly. We believe in investing in our team members and giving them the lifestyle they deserve. Our Mission: to uplift and enhance those in our community through the power of flawless blow outs and beauty. Our bars offer an inclusive space where people of all ages, ethnicities and sexual identities feel welcomed, represented, and gorgeous . Why you'll love working here: · You'll earn money right away with a predictable hourly wage, commissions & bonuses· Flexible hours for work/life balance · Benefits such as health, dental and vision available · Complimentary beauty services and product discounts · Our team of professionals supports one another, shares clients, and has fun · You'll develop your customer service and sales skills · Career advancement opportunities · You'll get ongoing paid training and education, including access to Blo's exclusive education platform · We are busy with members, other regulars and new customers · We work with amazing brand partners such as UNITE, Color Wow, Olaplex and Bare Minerals Responsibilities: · Create and maintain an exceptional customer service experience for our Guests. · Work with scheduling/booking software to manage appointments and check guests in/out smoothly and quickly · Support the team of hair stylists and makeup artists · Be professional and friendly and know how to diffuse any tense situations. · Grow the business with recommendations and suggestions that lead to product sales, service upgrades and membership sign-ups. · Participate in regular training and skill-development opportunities. · Work collaboratively and support your teammates. · Participate in maintaining a clean, safe, and professional workspace Requirements: · The ability to work Sunday through Saturday· A passion for the beauty industry and for making people feel great · Salon experience is an asset Other titles for this role: receptionist, customer service coordinator, guest service coordinator, front desk coordinator, sales coordinator Let us blow you away! Visit ************************ and on Instagram @blocollegestation Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. All employment and hiring decisions are made by the Franchisee. All inquiries about employment at an independently owned and operated Blo Blow Dry Bar location should be made directly to the Franchisee. Blo Blow Dry Bar Inc. is not the employer and does not directly or indirectly control hiring or employment practices. Compensation: $10.00 - $25.00 per hour Gorgeous, and going places If you are passionate about beauty, love delivering excellent customer service, and are a team player, join the Blo family* and have a career you can be proud of! *Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. You are completing this application to be considered for employment by the Franchisee. All employment and hiring decisions are made by the Franchisee. Blo Blow Dry Bar Inc. is not the employer. All inquiries about employment at an independently owned and operated Blo location should be made directly to the Franchisee.
    $10-25 hourly Auto-Apply 60d+ ago
  • Golf Guest Services

    Thompson Golf Group 4.1company rating

    Abilene, TX jobs

    *_Reports to: Golf Shop* Primary responsibilities include, but are not limited to: Customer Service - Customer Service. Greeting guests and assisting them as needed. Staging carts for daily play and tournaments. Managing the golf cart fleet - Cleaning, washing, detailing, and stocking with necessary supplies. Operating a golf range cart to pick range. Handpicking range at times due to inclement weather. Assist with banquet set up as needed. Assist in cleaning the golf restrooms and the event center as needed Empty trash bins on the golf course. Other duties as directed and needed. Primary requirements: Standing or moving for 6 to 8 hours a day. Able to lift up to 50 pounds on occasion. Able to multitask as needed. Work outdoors in varying weather conditions. Must have a valid driver's license. Available to work days, evenings, weekends and/or holidays. Preferred skills: Knowledge of golf or previous experience. Able to work in a quick-paced environment. Benefits Thompson Golf Group owns and manages 7 courses throughout Arizona, Minnesota & Texas. We are proud to have a wide range of benefits and perks available to our employees. Some benefits include: Full Time (35 hrs+ per week) may be eligible for: • Medical(Aetna)/Dental(Delta Dental)/Vision(EyeMed) Coverage • Employee/Spouse/Child Life Insurance, Long-Term Disability, and Accident Insurance • HSA option • 401(k) with company match after 1 year of employment • Paid Vacation and Holiday Pay for 7 holidays. All Team Members: • Golf Benefits, Meal and Merchandise discount at each Thompson Golf Club course • Team Member Referral Program and more! • Paid Sick Time Diversity, Equity, and Inclusion (DEI) Philosophy Thompson Golf Group and its management companies are committed to workforce diversity, fostering equity, and advancing a culture of inclusion. We know that bringing diverse backgrounds, cultures, and perspectives together drives innovation that helps us to solve today's business and social challenges. A diverse, equitable, and inclusive work environment respects the unique characteristics, skills, and experiences of all employees. As a company, it is our responsibility to provide a workplace free of discrimination, harassment, bullying, retaliation, and inappropriate conduct. TGG Values - Check them out, they're DOPE Do the right thing - Think of others & be trustworthy Own it - Take pride in what we do & be personally responsible Passion for progress - Improving always in all ways & people pursuing growth Embracing the experience - Insist on having fun & being present Work schedule 8 hour shift 10 hour shift Weekend availability Monday to Friday Holidays Day shift Supplemental pay Tips Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance Disability insurance 401(k) 401(k) matching Referral program Employee discount Paid training
    $22k-28k yearly est. 60d+ ago
  • Guest Experience Coordinator - Part-Time

    Wente Vineyards 4.7company rating

    Livermore, CA jobs

    The Guest Experience Coordinator will support the Concierge Team with tasks including but not limited to club administration, customer service, order entry, and events. The ideal candidate will be detail-oriented, passionate about providing excellent customer service, a strong team player, and excited about the wine industry. This role supports programs like wine clubs, experiences, and e-commerce sales. This is a part-time role and candidates must be available to work a minimum of 3 days per week, including weekends and some holidays. At WFE, employee performance is measured through the results delivered, as well as your behavior. Your consistent demonstration of our WFE RISE Values (Respect, Integrity, Sustainability & Excellence) are an expectation of all members of our team. Essential Functions Customer Service * Provides exceptional customer service to all guests * Supports concierge service and assists guests with booking reservations, wine orders, and adding on to their experiences. * Responsible for responding to guest inquiries, account updates and cancellation requests. * Supports guest phone calls, emails, and additional communication methods as they are enabled. * Follow up with guests who have shipping exceptions to ensure delivery of wine orders. * Wine Club Administration & Tasting Room Events * Creates and maintains relationships with members to build loyalty and client engagement. * Check database for missing or incorrect member information and contact members to acquire correct information. Wine Direct experience preferred but not required. * Update club member information upon request. * Process special orders and requests for Wine Club member quarterly shipments * Work with the Wine Club Coordinator to support Wine Club initiatives. * Assists at club release events and other Wente events to support tasting room teams and engage with club members. Industry & Digital Relations * Supports on-property booking and planning of experiences and itineraries for identified industry, sales, and media guests as needed. * Support social response and service through 3rd party digital properties and social media platforms (Facebook, Instagram, Yelp, OpenTable, Etc.) Physical Demands/Qualifications * Requires the ability to sit for potentially long periods of time throughout the workday. * Manual dexterity * Hearing sufficient to understand conversations, both in person and on the telephone. Non-Physical Demands/Qualifications * 1-3 years of experience in retail or hospitality preferred. * Able to work up to 24 hours per week and can include evenings and weekends for special events * Passion and excellence with attention to detail and customer service * Excitement and interest in the wine industry * Strong Proficiency with Microsoft Outlook (managing multiple email accounts), Excel (pivot tables and filtering data sets), and Word * Comfortable with learning new technology * Professional demeanor with a positive, enthusiastic and a proactive "get in there" attitude * Must be able to lift the equivalent of one case of wine / promotional materials. * Ability to sit or stand for potentially long periods of time throughout the workday. * Must be 21 years or older Environmental Conditions The environment within the office is clean, well lit and free from extremes of temperature. Sustainability Values Statement Supports environmental and economic sustainability by switching to electronic based methods of information distribution and form processing, while utilizing the double-sided print option for means of conserving paper and recycling. Also conserve lights and energy when not in use. Supports economic sustainability by staffing "slimly" in general. Staying conscious of overstaffing will help the company to stay cost-efficient. Supports social sustainability by keeping respectful and courteous when working with vendors as well as internal and external customers.
    $27k-36k yearly est. 60d+ ago
  • Guest Experience Coordinator

    National Corporate Housing 4.0company rating

    Costa Mesa, CA jobs

    Guest Experience Coordinator National Corporate Housing is looking for an exceptional Guest Experience Coordinator to “WOW!” our guests before, during, and after their stay. This individual will help to set up and break down corporate apartments, maintain vendor relationships, and handle all customer service issues. The selected person needs to have a professional image, strong communication and customer service skills. National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. What you are focused on: Walking all apartments prior to move in and move out to assess damage, document issues, and ensure company standards Guaranteeing guest satisfaction - you are the guest go-to that goes above and beyond for guest move in and move out surveys Occasional day time travel to: inspects apartments, deliver miscellaneous items to guests, and maintain/manage lockbox inventory Personalizing move in gifts and re-ordering welcome bag inventory as necessary Being the National liaison for coordinating vendor deliveries, pickups, setups, and installations What's unique about this role: Collaborative team dynamic- we count on each other No day is the same Opportunity to be out of the office and active (not stuck behind a desk!) What's needed to be successful in this role: High School Diploma or GED, must be over 18 years of age A personable self-starter with excellent communication skills Have a “whatever it takes” attitude toward providing the ultimate guest experience Day time travel around the city required Knowledge of basic computer programs Benefits : Competitive Compensation $21.89-$27.65/hr Performance based bonus potential of ~ $2,100 Medical, dental, and vision insurance options 401k plan with discretionary match Company paid life insurance, short term disability, and long term disability Supplemental life insurance, critical illness, accident, and identity theft protection One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion Inclusive Awards and Recognition Program Vacation, sick, and floating holidays Paid time off Paid volunteer time Wellness program Complimentary use of corporate apartments for vacation or travel (when available) National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made. Fair Labor Standards Act (FLSA): Non-Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status
    $21.9-27.7 hourly 60d+ ago

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