Route Service Supervisor- UniFirst
Blacklick Estates, OH jobs
Route Service Supervisor
UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly!
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the training and development of a team of Route Service Representatives
Respond to service requests
Negotiate customer contract renewals
Build strong relationships with your customers and team
Work closely with all other leadership and management team members to provide the best customer service and product programs
Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.
Qualifications
What we're looking for:
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
An individual ready to learn and work to become a customer service and loyalty expert
High school diploma or GED, some college is a plus
21 years of age
Valid non-commercial driver's license in the state of residence
Reliable transportation
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Communication and language skills
Basic computer proficiency
Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
The estimated salary for this position ranges from $53,850 - $74,792 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Auto-ApplyArea Manager
Columbus, OH jobs
About Us:
Alpha Management is a leading real estate property management company servicing the Ohio and Carolina regions. The company is dedicated to providing value to owners by maximizing revenue, managing cost control and overseeing construction process, while serving residents with exceptional customer service and value-add renovation projects. We are committed to redefining the apartment living experience by ensuring that our tenants receive all the amenities and services to live happily and comfortably in their new homes.
About the Job:
We are seeking a highly skilled and experienced Area Manager to join our dynamic team in Columbus, OH. This senior leadership position is designed for a hands-on leader who thrives in a fast-paced environment and is committed to driving business growth, enhancing operational efficiency, and implementing strategic initiatives. In this pivotal role, you will work directly with the Managing Director and play a crucial role in shaping the operational success of our expansive multi-family portfolio.
Responsibilities:
Operational Leadership: Oversee the day-to-day operations of the entire Columbus portfolio, ensuring seamless business plan execution and operational excellence.
Team Management: Serve as a hands-on leader with direct accountability over Property Managers and site teams. Responsible for the recruitment, training, and performance management of team members, ensuring high levels of efficiency and effectiveness in line with company policies.
Strategic Execution: Develop processes and procedures, and implement them at the property level. Maintain operational strategies that align with company objectives. Ensure that all site operations meet or exceed expectations and management agreements, using parameters such as occupancy and collection goals.
Renovation and Capital Expenditure Management: Oversee the renovation sets, track an updated schedule, and ensure timely request purchases at properties. Ensure renovations are completed on time and within budget to maximize property value and appeal. Help with prepare invoices and Capex Draws as needed.
Vendor and Stakeholder Relations: Develop a robust network of local vendors and maintain strong relationships with key stakeholders, including suppliers and high-value partners to tackle work orders for all assets.
Financial Oversight: Along with the asset management team develop and manage the annual budgets for assigned properties. Monitor performance against the budgets, making adjustments as necessary to ensure financial health and operational efficiency.
Client and Stakeholder Relations: Act as the main point of contact for all property-related matters with the owner and the asset management team. Maintain open lines of communication to report on operations, address concerns, and ensure all facets of property management are understood and adhered to according to the Management Agreement.
Compliance and Quality Assurance: Ensure that all property operations comply with legal and regulatory requirements and corporate policies. Lead routine site and safety inspections to maintain high standards of property appearance and functionality.
Qualifications:
Education: Bachelor's degree in Business or related field.
Experience: Minimum of 5 years in a leadership role within multifamily property management, demonstrating successful team and operations management.
Skills:
Proven ability to manage multifamily property operations with a hands-on, proactive approach.
Excellent leadership skills, capable of motivating and directing teams to achieve operational targets.
Exceptional communication skills, proficient in discussing complex operational details with various stakeholders.
Proficient in property management software, preferably with expertise in AppFolio
Strong financial acumen with experience in budget development and fiscal management.
Ability to think big picture, while also has great attention to details
Language:
Proficiency in both English and Spanish is preferred to effectively communicate with diverse personnel and stakeholders.
Compensation:
A competitive compensation package will be offered including a base salary of $85,000 - $125,000 based on skills and experience, performance-based bonus, and other perks such as relocation assistance if necessary.
Application Process:
Interested candidates are invited to submit a detailed resume along with a cover letter that highlights relevant experiences and leadership philosophy.
Technical Sales Manager, Digital Services Global Strategic Accounts
Columbus, OH jobs
The Technical Sales Manager, Digital Services will be a senior leader in driving growth in our Digital Services platform and specifically our Predictive Maintenance service offering. This individual will lead the technical sales efforts required to support existing Service Sales personnel in selling our Service Offerings utilizing our predictive maintenance model.
Responsibilities:
Provides guidance on sales planning, pipeline identification, and go to market strategy.
Provides sales staff with technical assistance and support for technical documentation, customer facing presentations & engagements including leading customer communications.
Work with Sales teams to maintain Service Sales Pipeline so that company has visibility to sales initiatives.
Participates as needed in account planning efforts and engagement strategies for key clients.
Provides industry feedback to product managers for product improvements and roadmaps
Represents the company and actively participates in key customer interactions.
Requirements:
Bachelor's Degree or equivalent degree in Engineering.
7+ years' experience in related role.
Proficient in Data Center design and BMS/EPMS/SCADA systems.
Understanding of relevant architectural and structural codes and standards.
Excellent Communication Skills, both written and oral.
Excellent Organizational Skills & Time Management.
Ability to multi-task.
Self Motivated.
PC skills: Office 365 cross-functional platform Teams, SharePoint
Travel:
25%
The successful candidate will reflect and embrace Vertiv's Values and Behaviors:
OUR VALUES
Acting Like an Owner
Assuming Positive intent in all employee interactions
Being passionate about your work
Challenging yourself in personal development
Being tireless in exceeding customer expectations
Assisting others to be successful as a team
Owning our own mistakes quickly
Talking with people and NOT about them
Creating a culture where people can be their best
OUR BEHAVIORS
Be self-aware and learn
Embrace the customer experience
Think and act broadly
Drive change and innovation
Leverage diversity for organization effectiveness
Foster collaborative relationships
Take intelligent risks
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $8.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
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Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Auto-ApplyService Manager
Columbus, OH jobs
Alpha Automotive is looking for a Service Manager to join our rapidly growing team!
Here at Alpha Automotive, we pride ourselves on providing the best service possible for our customers by being an alternative to large, impersonal dealership repair shops and providing them with an elevated level of personalized service each and every time.
We are now hiring for ALL of our locations: Stealth Auto Recovery, Excite Towing, Wayne's Auto Powell, Wayne's Auto Schrock, Wayne's Auto Westerville, Mann's Expedite Service, H.I.N.T., Excite Collision Repair, and Ernie's Auto Repair!
As a Service Manager, a typical day may include the following:
Managing our service department while handling customer service interactions, reports, and repairs.
Advising customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
Acting as a liaison between the technician and customers
Answer service calls, set and confirm appointments
Establish long-term positive relationships with customers
This career may be for you if:
You have strong leadership skills
You have experience with Mitchell Management Systems, or All Data Management Systems
You have outstanding customer service skills
You are extremely organized
You thrive in a fast paced work environment
You're team oriented and self-motivated
Benefits include:
Training & competitive pay
Bonus structure
Dental, vision, life & disability insurance
Paid time off after a year of service
View all jobs at this company
Service Manager
Cincinnati, OH jobs
About Us
We provide industry-leading, end-to-end fire protection, mechanical, and HVAC services. Our skilled tradespeople work in virtually every market across the nation.
About Us:
S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years.
We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale purchasing power.
With 16 locations and over 1,450 employees, including 850 skilled tradesmen throughout Ohio, Pennsylvania, New Jersey, Maryland, and West Virginia, S.A. Comunale can work in virtually every market sector and facility type.
Job Title: Service Manager
The primary function of this role is to oversee all aspects of the Branch Service Department including service, and small contract jobs. This position reports to the Branch Manager with a dotted line to the Vice President of the Service & Inspection Division. The Service Manager is responsible for directly supervising all branch service department office and field staff to include Administrative Assistants, Sales Representatives, and Technicians. The Service Manager must ensure that the company satisfies the customer's requirements so that the customer receives quality work and timely service during installation, repair and maintenance of equipment.
This job requires the ability and desire to work in a fast-paced multi-tasked environment with a focus towards management, sales, and customer service. It also requires travel to branch office locations, jobsites and customer facilities.
Essential Duties / Responsibilities:
Include the following. Other duties may be assigned.
Responsible for implementing programs designed to meet or exceed corporate objectives in the areas of revenue, sales, margin, and operating income.
Responsible for managing the branch service operations according to an approved financial plan, which includes operating expenses, accounts receivable/collections, manpower, and inventory.
Responsible for the identification, selection, and development of new and existing customer accounts.
Responsible for establishing and maintaining effective communication with customers.
Ensure contractual obligations are met and actively participate in quickly resolving customer problems.
Plan a growth strategy and carry it out efficiently and effectively.
Responsible for insuring that all field work is completed on time, within budget and in a manner that meets customer expectations.
Responsible for setting fair and manageable assignments for assigned personnel.
Ensure that effective performance measures are assigned, and that employees are motivated to achieve and exceed objectives in a professional, timely, and quality manner.
Organize and develop an effective team to efficiently deliver service and to grow the business. Responsible for finding quality individuals who possess the necessary skills, knowledge, and experience required for any open jobs.
Identify areas where training and development will enhance the branches opportunity to meet current and future business needs. Periodically review subordinates performance, identify areas of improvement, and implement necessary development and training programs or other appropriate actions.
Accountable for employee and office compliance with corporate safety programs. Identify safety hazards and issues and then notify corporate safety office for recommendations and corrective actions.
Responsible for establishing and maintaining effective communication with customers, ensuring their satisfaction with our products and services at all times.
Quotes to the customers for service and any follow-up impairments.
Grow service base by selling commercial service products & solutions to new and existing customers, including: repair service, modernization and service agreements.
Work with other branch personnel to ensure great customer service from the order to the delivery and beyond.
Perform customer surveys as required/requested.
Develop and maintain vendor relations.
Obtain all licensing required to perform job function, as applicable.
Obtain manufacturers' certifications required to perform job function, as applicable
Complete proper scheduling and execution of monthly calls as assigned by management.
Execute all Company processes and complete all required paperwork accurately and in a timely manner.
Continually enhance sales skills and product knowledge in order to promote a professional image in the field.
Read architectural and mechanical drawings and determine proper sprinkler locations for new construction and remodel projects
Travel to customer and job sites as required.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education / Work Experience:
High school diploma or GED is required.
7+ years' experience fire sprinkler work is required.
5+ years' experience in a management position is required.
Previous sales experience is a plus.
Working knowledge of NFPA 13 and 25 required.
Knowledge of industry standard practices for service, inspections, and design is required.
Valid driver's license and excellent driving record is required.
Computer Skills:
Significant experience with Microsoft Office (i.e., Word, Excel) applications required.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Essential Duties & Responsibilities
#comunale #LI-AL1
Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
Auto-ApplySelling Manager- Columbus Metro Area
Columbus, OH jobs
SELLING MANAGER Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun. Purpose: As a Selling Showroom Manager, your main purpose will be to drive sales and manage the overall operation of the showroom. This involves developing and implementing effective sales strategies, coaching and motivating the sales team, managing inventory levels, maintaining relationships with customers and vendors, and ensuring the showroom is visually appealing and well-maintained. You will also be responsible for creating and managing budgets, financial reports, and operational metrics, and staying up-to-date on industry trends, products, and competitor activities. The ultimate goal is to achieve sales targets, increase profitability, and provide exceptional customer service to our valued customers. General Description of duties:
Must achieve and maintain net written sales each month to meet the established minimum performance standards.
Must achieve personal selling standards in order to maintain position
Exceeds the minimum standards in all key performance metrics for personal and team performance
Achieve set monthly sales revenue, key performance metrics, and margin goals
Review daily sales reports to track performance towards specifically owned sales
In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information.
Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals.
Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions.
Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner
Actively participate in the recruiting and interviewing process for all new employees at assigned store location
Maintain customer retention, lead follow-up and sales results through inspection and development of staff "Book of Business"
Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times.
Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy. Uphold Areas of Pride Responsibility on a consistent basis.
Daily review of all sales entered into the ordering system by Sales Associates for accuracy.
Attend and completes all assigned company training and reviews training records for all employees
Participate in physical inventory of showroom when necessary
Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met
Ensure store security at all times in compliance with company policy and procedure
Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions
Ensures store inventory accuracy throughout the sales process for the location. Including but not limited to weekly inventory audit.
This is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
Work independently or as part of a collaborative sales team
Proven ability to develop successful customer relationships and close sales
Ability to lead a sales team to meet or exceed sales targets
Has demonstrated excellence in achieving personal sales goals
Requirements:
High School Diploma or equivalent required
Associate's Degree in Marketing or Communication preferred
5-7 years experience in a retail sales or customer service environment preferred
Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.
UPS Service Manager / Operations Manager
Atlanta, GA jobs
We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.
Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.
Technical Leadership
Provide technical guidance and support for complex installations and maintenance scenarios
Review and approve major project proposals, technical specifications, and service recommendations
Ensure quality control standards are maintained across all service activities
Oversee warranty management and manufacturer relations for all UPS equipment brands
Stay current with emerging technologies and industry best practices in power systems
Manage technical documentation, service records, and compliance reporting
Team Management & Development
Supervise, mentor, and develop a team of UPS technicians and electrical specialists
Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
Review, approve, and quality-check all technical work performed by team members
Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
Recruit, hire, and onboard qualified technical personnel to support business growth
Establish performance metrics, conduct regular performance reviews, and implement improvement plans
Design and oversee comprehensive training and certification programs for all technical staff
Foster a culture of safety, technical excellence, and customer-first service delivery
Manage succession planning and career development pathways for team members
Required qualifications
8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
Experience with static transfer switches, power distribution units, and monitoring systems
UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable
Working Conditions
Primarily field-based work at customer facilities
Occasional after-hours and emergency call-out availability required
Travel to various customer sites within assigned territory
Work in industrial environments including data centers, hospitals, manufacturing facilities
Exposure to electrical hazards requiring strict adherence to safety protocols
The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
Frequently work near moving mechanical parts
Physical Demands:
Lifting and carrying heavy objects, up to 75lbs, will be required.
Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
Seizing, holding, grasping, turning, or otherwise working with hand(s).
Entering text or data into a computer or other machine by means of a keyboard.
Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
Moving about on hands and knees or hands and feet to enter restricted spaces.
Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
Sitting for long periods of time may be required.
Sometimes moving about on hands and knees or hands and feet to enter confined spaces.
Compensation
Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance.
Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
Up to 9 paid company holidays
Paid sick time
Company-paid Life Insurance ($75,000)
Company-paid Short-term and Long-term Disability Insurance
Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
401(k) retirement savings plan with company matching
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Additional Info:
Criminal background checks and pre-employment drug screens are required.
Must be able to pass a Department of Transportation physical examination.
This is a remote position and will require the employee to work from home.
Equal Opportunity Employer:
National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.
Auto-ApplyCareer Services Manager
Akron, OH jobs
Job Description
I
is also eligible for a
sign
-
on
bonus after 90 days of employment!
SUMMARY: While delivering innovative solutions, exceptional service, and trusted results, the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all aspects of career services, including outreach/recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition.
Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment.
Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures.
Ensure that all staff have clear expectations and KPI's according to their role.
Ensure that there is a system of Performance Management in place; weekly check-ins, performance tracking and team meetings.
Serve as a liaison to partners, employers, training programs, and participants.
Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed.
Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions.
Assist participants in meeting their employment and/or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services.
Locate additional resources as necessary to assist participants in meeting their goals.
Act as a positive role model for staff, motivating and encouraging participants.
Adhere to Federal, State, and Contractor guidelines.
Attend meetings, trainings, seminars, and workshops as directed.
Perform other related duties as required and directed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
CORE COMPETENCIES:
Ability to professionally adjust to unforeseen circumstances or programmatic changes.
Strong organizational and time management skills.
Strong interpersonal and staff management skills.
Strong presentation skills.
Must be resourceful and able to work independently as well as in a team setting.
Excellent analytical, verbal, and written communication skills.
Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
Demonstrated competencies in communication, strategic planning, problem solving, fiscal management, and team leadership.
EDUCATION and/or EXPERIENCE:
Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
Experience working with adults in the workforce system and those disconnected from services.
Knowledge of WIOA customers and challenges.
Ability to work occasional weekends.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers - Join KRA's Workforce Development Team
Career Services Manager
Akron, OH jobs
I
is also eligible for a
sign
-
on
bonus after 90 days of employment!
SUMMARY: While delivering innovative solutions, exceptional service, and trusted results, the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services, as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Oversee all aspects of career services, including outreach/recruitment, eligibility determination and enrollment, in-person and online workshops, partner collaboration, and integrated learning to address basic skills deficiencies and English language acquisition.
Provide day-to-day operational guidance to staff, managing daily operations to foster a positive, innovative, and productive environment.
Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures.
Ensure that all staff have clear expectations and KPI's according to their role.
Ensure that there is a system of Performance Management in place; weekly check-ins, performance tracking and team meetings.
Serve as a liaison to partners, employers, training programs, and participants.
Work with customers to overcome barriers to success, including providing family counseling, substance abuse counseling, or referrals for treatment as needed.
Facilitate training and orientation of new employees, continuously monitor staff performance, prepare performance appraisals, and recommend and document disciplinary actions.
Assist participants in meeting their employment and/or training goals, manage outreach efforts, and oversee customer participation, activities, and supportive services.
Locate additional resources as necessary to assist participants in meeting their goals.
Act as a positive role model for staff, motivating and encouraging participants.
Adhere to Federal, State, and Contractor guidelines.
Attend meetings, trainings, seminars, and workshops as directed.
Perform other related duties as required and directed.
QUALIFICATIONS: To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
CORE COMPETENCIES:
Ability to professionally adjust to unforeseen circumstances or programmatic changes.
Strong organizational and time management skills.
Strong interpersonal and staff management skills.
Strong presentation skills.
Must be resourceful and able to work independently as well as in a team setting.
Excellent analytical, verbal, and written communication skills.
Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
Demonstrated competencies in communication, strategic planning, problem solving, fiscal management, and team leadership.
EDUCATION and/or EXPERIENCE:
Bachelor's degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
Experience working with adults in the workforce system and those disconnected from services.
Knowledge of WIOA customers and challenges.
Ability to work occasional weekends.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal, project and time management, customer service, organizational and communication skills, both oral and written required.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
You will also have access to our comprehensive benefits package, which includes standard healthcare benefits, in addition to student loan repayment assistance, professional development funds, lifestyle wellness dollars, and so much more! For more information, please visit the KRA website: Careers - Join KRA's Workforce Development Team
Auto-ApplySite Services Supervisor
Onyx, CA jobs
Eagle River Mine, Near Wawa, ON (Mine Site) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company's primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield exploration pipeline to build a growing value-driven gold producer.
The Eagle River Mine site has a tight-knit team where everyone knows each other and there is a strong sense of camaraderie and mutual support. It is a hands-on, fast paced environment where work feels impactful and you can see the results of your contributions quickly. There are many long-tenured employees and a lot of site pride.
The mine is located a short drive from Wawa, deep in the forest where it is scenic and quiet. It is a real 'boots on the ground' setting. Team members reside in a camp environment and typically work on rotations, depending on the position. The camp offers excellent food, a sauna/gym, recreational room and the opportunity to stay connected with family and friends.
See below for a summary of Wesdome's comprehensive and competitive total compensation package.
About the Opportunity
Wesdome Gold Mines is seeking a driven and safety-focused Site Services Supervisor to join our team at the Eagle River Mine. In this key leadership role, you will oversee Site Services and Ore Haulage operations, ensuring safe, efficient, and well-coordinated day-to-day activities in a remote mining environment.
About YOU - You Belong Here!
You are a hands-on leader with a strong commitment to safety, teamwork, and operational excellence. With several years of experience in site services, haulage, road maintenance, or a related field, you bring the confidence and judgment needed to supervise crews, coordinate contractors, and resolve issues effectively. You communicate clearly, handle competing priorities well, and thrive in a fast-paced, remote work environment.
Position Responsibilities, Accountabilities and Job Duties
* Maintain safe working conditions.
* Be a leader in the field (Lead and control activities of Site Services and Ore Haulage personnel including training, coaching and development).
* Supervise the Site Services and Ore Haulage Personnel, delegate tasks and assist to ensure day-to-day operations are running efficiently.
* Overseeing Work Planning and Execution of Site Services, Ore Haulage and Road Maintenance Personnel.
* Data entry and analysis of DWR information.
* Deal with employee and customer concerns .
* Ensure H&S policies and procedures are communicated, applied and enforced.
* Maintain the confidentiality of all Corporation information.
* Participate in accident/incident investigations.
* Sourcing and coordination of specialty service contractors.
* Participation in safety, planning and coordination meetings.
* Purchase approvals per the role allowances.
* Perform other duties as assigned and required.
Qualifications and Experience
* Minimum 5 years of experience in related field.
* Minimum 3 years of experience in a supervisory role.
* Experience working with SAP is preferred.
* Excellent interpersonal and communication skills, both written and verbal.
* Must be able to work independently and within a team structure in a fast-paced environment.
* Proficiency in Microsoft Office.
* Valid driver's licence. (DZ is Beneficial)
Working Conditions / Schedule
Location: Eagle River Mine near Wawa, ON
Shift / Hours of Work: 12-hour shifts
Schedule / Rotation: 7/7
Type of Hire: Permanent, Full-Time
Existing vacancy: Yes
Travel: Must be able to travel to/from the mine site
Other Information:
To learn more and for additional details about "Why Work with Us" and "Life at Wesdome", please visit *************** > People and Careers.
About our Total Compensation Package
Our total compensation package is more than just a great salary. We have established a comprehensive program that takes care of both you and your family that includes:
Comprehensive Compensation and Benefits Package includes:
* Market competitive base pay / salary, commensurate with experience and qualifications
* Bonus incentive compensation
* Travel allowances
* Access to comprehensive health (STD/LTD/Paramedical/Life Insurance) and dental plans for employee and eligible dependents on day 1 of employment
* Healthcare spending account
* Wellness benefit as an annual incentive
* RSP matching
* Training, development and education supports
PLUS…
* Programs to support the long-term well being of our team members (i.e. Employee Assistance Program)
* Mental Health Awareness Month
* Family Day & Annual Holiday events
* Recognition initiatives
* Local community partnerships
Apply Online at Wesdome.com > People & Careers > Join our Team
Wesdome prides itself on being an equal-opportunity employer committed to responsible mining practices and building a diverse and inclusive workforce. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or Aboriginal status.
We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for interviews will be contacted.
Wesdome uses artificial intelligence (AI) supported technology as part of its recruitment, screening and evaluation processes that are performed by real people.
Wesdome is committed to accessibility for people with disabilities. We will work with applicants requesting accommodation at any stage of the recruitment and selection process. If you require accommodations, please contact us at hr.resumes_*********************
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act"), Wesdome is committed to histing and maintaining an accessible environment.
To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Wesdome.
7/7
Easy ApplyRoute Service Supervisor- UniFirst
Blacklick Estates, OH jobs
What we're looking for:
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
An individual ready to learn and work to become a customer service and loyalty expert
High school diploma or GED, some college is a plus
21 years of age
Valid non-commercial driver's license in the state of residence
Reliable transportation
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Communication and language skills
Basic computer proficiency
Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
The estimated salary for this position ranges from $53,850 - $74,792 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Route Service Supervisor
UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly!
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the training and development of a team of Route Service Representatives
Respond to service requests
Negotiate customer contract renewals
Build strong relationships with your customers and team
Work closely with all other leadership and management team members to provide the best customer service and product programs
Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.
Auto-ApplyCustomer Service Supervisor
Brecksville, OH jobs
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
* Manage and train customer service reps.
* Obtain extensive knowledge of AMT's product line and company policies.
* Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
* Troubleshoot/problem solve with customers via phone and email.
* Obtain feedback from customers regarding product and service performance.
* Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
* Perform annual performance reviews of all CS reps.
* Collaborate with other departments to resolve complex issues and improve processes.
* Must be a team player with excellent communication skills.
* Handle daily invoicing.
* Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
* Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
* Handle escalated customer issues with professionalism and resolution-focused communication.
* Maintain and update accounts in the ERP system.
* Prepare and present reports on team performance, customer satisfaction, and service trends.
* Monitor performance metrics, call quality and response times to ensure service excellence.
* Foster a positive and customer-centric culture within the team.
* Supervise, train, and mentor a team of customer service representatives.
* Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
* Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
* Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
* Strong interpersonal and communication skills, both verbal and written.
* Proven ability to coach, motivate, and lead a team.
* Excellent problem-solving and conflict resolution abilities.
* Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
* Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program
Customer Service Supervisor
Brecksville, OH jobs
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
Manage and train customer service reps.
Obtain extensive knowledge of AMT's product line and company policies.
Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
Troubleshoot/problem solve with customers via phone and email.
Obtain feedback from customers regarding product and service performance.
Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
Perform annual performance reviews of all CS reps.
Collaborate with other departments to resolve complex issues and improve processes.
Must be a team player with excellent communication skills.
Handle daily invoicing.
Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
Handle escalated customer issues with professionalism and resolution-focused communication.
Maintain and update accounts in the ERP system.
Prepare and present reports on team performance, customer satisfaction, and service trends.
Monitor performance metrics, call quality and response times to ensure service excellence.
Foster a positive and customer-centric culture within the team.
Supervise, train, and mentor a team of customer service representatives.
Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
Strong interpersonal and communication skills, both verbal and written.
Proven ability to coach, motivate, and lead a team.
Excellent problem-solving and conflict resolution abilities.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
401k: AMT matches 100% of your contribution, up to 3% of your salary.
Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
Family-oriented, Positive Working Environment
Discretionary Yearly Raises
On-site Vending & Gym
Annual Employee Appreciation Picnic
Tuition Reimbursement
Employee Referral Bonus Program
Employee Assistance Program
Field Service Supervisor
Cincinnati, OH jobs
Job Title: Field Service Supervisor Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical Service Manager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
Service Manager
Marietta, OH jobs
Job Description
Join Our Team at Hi-Vac! Hi-Vac is seeking an experienced and proactive Service Manager to lead our service operations in Marietta, Ohio. This role is essential to ensuring exceptional service delivery, operational excellence, and customer satisfaction. If you're a strong leader with a hands-on approach and a passion for team development and process improvement, we want to hear from you.
What You'll Do:
Lead and manage the daily operations of the service department
Hire, train, schedule, and develop service technicians and support staff
Implement and refine service procedures, policies, and quality standards
Resolve customer issues and ensure top-tier service responsiveness
Track key service performance indicators and generate actionable reports
Collaborate with sales, engineering, and logistics teams to ensure seamless service delivery
Maintain service records, work orders, and customer communication logs
Ensure compliance with safety regulations and internal standards
Manage service budgets, resource allocation, and cost control
Foster a culture of teamwork, accountability, and continuous improvement
What We're Looking For:
Bachelor's degree in Business Administration, Engineering, or equivalent experience
5+ years in a service management or supervisory role
Proven leadership, coaching, and team-building skills
Strong problem-solving and decision-making abilities
Proficiency in service management systems, CRM tools, and Microsoft Office
Ability to analyze performance data and drive improvements
Preferred Qualifications:
Relevant industry certifications (e.g., ASE, HVAC-R, ITIL)
Experience with field service operations or customer-facing technical support
Background in managing distributed or remote service teams
Apply Today
If you're ready to lead a high-performing service team and make an impact at Hi-Vac, apply now to join our mission of delivering best-in-class service across our operations.
Field Service Manager
Cincinnati, OH jobs
*Must be a resident in one of the following states:
Ohio
Indiana
Michigan
Kentucky
Do you enjoy leading teams, solving complex challenges, and ensuring exceptional customer experiences? We're looking for a Field Service Manager to join our team. In this role, you'll oversee national field service operations-including installations, surveys, repairs, and maintenance of company products-while ensuring projects are completed safely, efficiently, and to the highest standards of quality. If you thrive in a fast-paced environment and enjoy combining technical expertise with hands-on leadership, this is the opportunity for you.
Blair Image Elements is a leading provider of signage and branding solutions, delivering comprehensive services to well-known regional, national, and international clients across a diverse range of markets and industries.
We Build Brands. You Build Your Career.
Essential Duties and Responsibilities:
Responsible for the supervision of testing, evaluating, maintaining and repairing company provided products/equipment.
Ensure all site work is carried out in the required order and completed by the required time frame.
Establish rapport with on-site contacts including general contractors, other trades, construction managers, etc.
Provide technical recommendations and solutions to technicians, architects, engineers, and managers.
Work with Project Managers, Engineering, and all company and customer representatives to create Scope of Work Documents for each site.
Interpret architectural plans/blueprints, specification, and documentation to prepare and conduct accurate manufacturing and installation services.
Inspect workmanship of crews, adding assistance as needed. Be proficient in welding, equipment operation (cranes, lifts, etc) and safety practices (OSHA 30 Construction).
Have good understanding of construction details, specifically wall details, sign construction and attachment methods, ACM installation (including door trims, termination points, structural details for towers).
Develop and maintain safe working practices on site, and report any breaches of health and safety manners to Safety Manager.
Establish punch lists for sites to include customer and BIE expectations.
Provide written reports and photographs of site activities, and complete all required documentation in a timely manner.
Provide and monitor expense reports, detailing all expenses incurred on site and by Field Service Managers
Build customer relationships in a professional manner through solution-oriented communication and services.
Provide on-site, telephone, and email support.
Other duties may be assigned.
Work Environment
Extensive national travel (including air and ground travel). Must maintain valid US driver's license (non CDL).
Frequent outdoor work (exposure to varying types of weather conditions).
Fast-paced industry (schedule changes with little advance notification possible)
Physical Demands:
Regularly required to stand, walk, sit, and use hands and arms
Frequently bend, crouch, squat, climb stairs, and reach forward or overhead
Occasionally lift or carry materials up to 40 lbs
May involve occasional pushing, pulling, or repetitive trunk movement
Rarely requires crawling or ladder climbing
Physical activity may range from occasional (up to 1/3 of the day) to constant (2/3 to full day) depending on assignment
Benefits and Culture
At Blair Image Elements, we offer a comprehensive benefits package to support the well-being and financial security of our team. Employees enjoy Health, Dental, Vision, and Prescription Medicine Insurance, along with the option to participate in a Flexible Spending Account (FSA). We provide a Retirement Plan to help secure your future and offer free life insurance for all employees, with the opportunity to add additional coverage at group rates.
Our paid time off (PTO) policy allows up to 5 weeks of vacation annually, depending on your length of service, and we also offer a Gainsharing Program with quarterly bonuses based on company performance and your tenure. For those welcoming a new addition to their family, we provide 4 weeks of paid parental leave.
We support your continued education through our Tuition Reimbursement program and reward employee milestones with Anniversary Bonuses. With our Pay on Demand option through a payroll app, you can access your wages before payday. Employees also have access to a Loan Program through a local Credit Union and receive free Company Logo Uniforms and Products annually, along with a Company-funded protective footwear program.
At Blair, we also cultivate a supportive company culture. Flexible work schedules promote a healthier work-life balance, and we host annual events like an Employee Picnic and Holiday Party to foster camaraderie. Our Blair Cares committee, run by employees, raises funds to assist fellow team members in need. We also participate in community sponsorship and donation programs and offer the Blair Scholarship to help further education.
Check us out at ******************
Blair Image Elements is an Equal Opportunity Employer.
Unless explicitly stated, any compensation listed for this position is automatically generated by affiliated websites such as Indeed.com or similar platforms and may not accurately reflect the actual salary range for this role.
Drugs and Alcohol - We have the following polices in place: Pre-Employment, Post-Accident, Reasonable Suspicion and CDL Driver Testing as well as Random Screening.
Selling Manager- Cincinnati Metro Area
Cincinnati, OH jobs
SELLING MANAGER Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun. Purpose: As a Selling Showroom Manager, your main purpose will be to drive sales and manage the overall operation of the showroom. This involves developing and implementing effective sales strategies, coaching and motivating the sales team, managing inventory levels, maintaining relationships with customers and vendors, and ensuring the showroom is visually appealing and well-maintained. You will also be responsible for creating and managing budgets, financial reports, and operational metrics, and staying up-to-date on industry trends, products, and competitor activities. The ultimate goal is to achieve sales targets, increase profitability, and provide exceptional customer service to our valued customers. General Description of duties:
Must achieve and maintain net written sales each month to meet the established minimum performance standards.
Must achieve personal selling standards in order to maintain position
Exceeds the minimum standards in all key performance metrics for personal and team performance
Achieve set monthly sales revenue, key performance metrics, and margin goals
Review daily sales reports to track performance towards specifically owned sales
In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information.
Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals.
Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions.
Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner
Actively participate in the recruiting and interviewing process for all new employees at assigned store location
Maintain customer retention, lead follow-up and sales results through inspection and development of staff "Book of Business"
Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times.
Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy. Uphold Areas of Pride Responsibility on a consistent basis.
Daily review of all sales entered into the ordering system by Sales Associates for accuracy.
Attend and completes all assigned company training and reviews training records for all employees
Participate in physical inventory of showroom when necessary
Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met
Ensure store security at all times in compliance with company policy and procedure
Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions
Ensures store inventory accuracy throughout the sales process for the location. Including but not limited to weekly inventory audit.
This is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
Work independently or as part of a collaborative sales team
Proven ability to develop successful customer relationships and close sales
Ability to lead a sales team to meet or exceed sales targets
Has demonstrated excellence in achieving personal sales goals
Requirements:
High School Diploma or equivalent
Associate's Degree in Marketing or Communication preferred
5-7 years experience in a retail sales or customer service environment preferred
Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.
Selling Manager- Dayton Metro Area
Dayton, OH jobs
SELLING MANAGER Our Values: At Morris Furniture Company, our values represent our distinctive core beliefs-the Morris way of doing business. Our Mission is “Making Homes Great” and we bring our mission to life through our values of: Professionalism, Quality, Ownership, Collaboration, Integrity and Fun. Purpose: As a Selling Showroom Manager, your main purpose will be to drive sales and manage the overall operation of the showroom. This involves developing and implementing effective sales strategies, coaching and motivating the sales team, managing inventory levels, maintaining relationships with customers and vendors, and ensuring the showroom is visually appealing and well-maintained. You will also be responsible for creating and managing budgets, financial reports, and operational metrics, and staying up-to-date on industry trends, products, and competitor activities. The ultimate goal is to achieve sales targets, increase profitability, and provide exceptional customer service to our valued customers. General Description of duties:
Must achieve and maintain net written sales each month to meet the established minimum performance standards.
Must achieve personal selling standards in order to maintain position
Exceeds the minimum standards in all key performance metrics for personal and team performance
Achieve set monthly sales revenue, key performance metrics, and margin goals
Review daily sales reports to track performance towards specifically owned sales
In partnership with the GM lead daily sales meetings on all current sales goals, news, promotions, product information.
Become the subject matter expert on all company promotions to ensure understanding of both the sales force and the guests
Assist in the control of the sales floor supporting, coaching and managing the sales staff to achieve store revenue daily goals.
Support areas of training and development in all areas, especially Bedding and Finance of all store personnel, including coaching sessions.
Assist with conducting weekly and monthly performance reviews for all Sales Associates in a timely manner
Actively participate in the recruiting and interviewing process for all new employees at assigned store location
Maintain customer retention, lead follow-up and sales results through inspection and development of staff "Book of Business"
Lead and direct the work of all Sales Associates to ensure a professional and customer-friendly environment at all times.
Routinely inspect sales floor to ensure cleanliness, organization, and review tags for accuracy. Uphold Areas of Pride Responsibility on a consistent basis.
Daily review of all sales entered into the ordering system by Sales Associates for accuracy.
Attend and completes all assigned company training and reviews training records for all employees
Participate in physical inventory of showroom when necessary
Collaborate with corporate departments including HR, Accounting, Merchandising and IT to ensure organizational standards are met
Ensure store security at all times in compliance with company policy and procedure
Ensure understanding of the Sales Compensation Plan in order to accurately interpret and answer employee questions
Ensures store inventory accuracy throughout the sales process for the location. Including but not limited to weekly inventory audit.
This is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
Qualifications:
Work independently or as part of a collaborative sales team
Proven ability to develop successful customer relationships and close sales
Ability to lead a sales team to meet or exceed sales targets
Has demonstrated excellence in achieving personal sales goals
Requirements:
High School Diploma or equivalent
Associate's Degree in Marketing or Communication preferred
5-7 years experience in a retail sales or customer service environment preferred
Work Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, see, bend, twist, and lift 50 pounds. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Confidential - For the use of appropriate Morris Furniture Co., Inc. employees only. Employment is at will. Neither this document, nor any other, unless specifically approved in writing by the CEO, Director of Human Resources, is to be construed as an employment contract. Morris Furniture Co., Inc. is an equal opportunity employer who is dedicated to a harassment-free environment. All Job Descriptions must be approved through Human Resources.
Service Manager
Cincinnati, OH jobs
Join a USA Today Top Workplace!
Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.
Technical Equipment Sales, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and conscientious Service Manager. Technical Equipment Sales is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.
Summary of Responsibility:
The Service Manager is responsible for overseeing the technical service operations of the company, ensuring customer satisfaction through timely, efficient, and high-quality service and support. This role includes managing Service Technicians, coordinating installation and maintenance of equipment, handling service scheduling, and acting as a key liaison between customers, vendors, sales teams, and technical support.
What You Will Contribute:
Direct supervision of field service technicians, service coordinators and parts personnel covering KY/IN/OH/WV/West. PA.
Manage staff and service schedule daily to ensure resources are effectively utilized.
Ensure that the technician has a full description of his next task, including new installations.
Ensure tools and parts that are needed for the tasks are sent before the technicians' arrival.
Responsible for the recruiting, management, performance and development of direct-reporting staff.
Prepare action plans by individuals, as well as by team, for effective customer support.
Design and implement customer support programs that enable the company to achieve a recognized market leadership position.
Responsible for annual reviews of Field Service technicians, Service Coordinators and Parts personnel.
Engage with senior management to develop the financial and strategic goals of the department.
Visit customers on a regular basis to strengthen relationships with company.
Implement and track key metrics such as department utilization, first-time fix, response to down machines, performance on new machine installations, etc.
Ensure closed work orders are billed accurately and in a timely manner.
Seek growth opportunities with additional value-added parts program additions (ex. PM programs).
Represent company at annual vendor Service management meetings.
Provide timely feedback to senior management regarding performance.
Delegate authority and responsibility with accountability and follow-up.
Set example for Service teams in areas of personal character, commitment, organizational skills, and work habits.
Conduct regular coaching and counseling with Parts and Service teams to generate knowledge-based skills required to enhance customer satisfaction.
Ensure customer commitments are executed as planned to guarantee complete customer satisfaction.
Take ownership of customer-related problems and coordination with service and other departments when necessary for resolution to assure customer service satisfaction.
Stay abreast of vendor products and new technology and disseminate information to Parts and Service teams.
Develop and maintain partner relationships with our machine tool vendors and other third-party vendors.
Maintain contact with all Customers in the market area to ensure high levels of client satisfaction.
Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.
Integrate department activity into the services CRM system (Salesforce.com)
Perform such other related tasks or duties as the company may assign in its discretion.
Other Functions:
Perform related duties as required
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
Qualifications & Competencies:
7+ years in supervisory field service management position or related field required.
Problem solving skills and attention to detail with technical aptitude is required.
Extensive experience in all aspects of customer/supplier relationship management.
Strong understanding of customer and market dynamics and requirements.
Strong project management skills and track record for developing staff.
Intermediate to advanced level skills in software associated with Microsoft Suite and other related business programs required.
Exhibit excellent teamwork skills.
What's in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
Competitive starting salary
Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
3+ Weeks' Vacation to Start
10 Company Paid Holidays
401(k) retirement plan with company contribution
Tuition reimbursement
Employee appreciation events and perks
Employee Assistance Program
Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be highly mobile, able to access all areas of the premises.
Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
Ability to sit for prolonged period of times.
Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
Ability to frequently use hands and arms.
Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Ability to keep their composure with the public and co-workers in everyday, stressful situations.
Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
Requisition #1307B Cincinnati, OH
Service Supervisor
Ohio jobs
Cintas is seeking a Service Supervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.
Skills/Qualifications
Required
High School Diploma/GED; Bachelor's degree preferred
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
Have an active driver's license
Be at least 21 years of age
Obtain a DOT medical certification
Provide documentation regarding their previous employment
Preferred
Experience working in a sales related role
Customer service experience, preferably in an industrial or service industry
Training or instructor experience
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
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