Technical Director jobs at Gearbox Software - 168 jobs

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku's Enterprise Engineering team builds and operates the technology platforms that power how we work and scale. The AV & Events function delivers reliable, modern conference room experiences and broadcast-quality internal events that connect leaders and employees worldwide. About the Role As the Senior Manager, AV & Events Technology, you will develop strategy, lead a high-performing global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions. You will partner closely with Productivity Tools, IT/Network, Workplace Services/Facilities, and Communications to standardize platforms, elevate hybrid experiences, and run the portfolio like a business. What You'll Be Doing Set the multi-year AV & Events strategy and roadmap across conference rooms, executive spaces, studios, and internal event production, balancing reliability, innovation, accessibility, and total cost of ownership Own service delivery and SLAs for conference room uptime, incident response, live streaming/recording, and large internal events (e.g., all hands, town halls), with playbooks, rehearsals, on call, and post mortems Lead and develop a global team of AV engineers, technicians, and event producers; hire, coach, set goals, and build career paths and succession plans Standardize room and control platforms (endpoints, codecs, DSP, control stacks) and partner with IT/Network on QoS, monitoring, alerting, and capacity planning Deliver executive-grade productions with broadcast-quality audio, video, lighting, graphics, and redundancy; coordinate run of show with Communications and executive staff Run the portfolio like a business: own budgets and forecasts, vendor strategy and SOWs, asset lifecycle, utilization, and ROI; evaluate in-house vs. partner tradeoffs Establish operational excellence: SOPs, commissioning/acceptance for new rooms, maintenance schedules, asset tracking, change control, and problem management Drive hybrid event innovation: interactive Q&A, live captioning/translation, VOD, and engagement analytics; ensure accessibility standards and inclusive practices Partner on buildouts and renovations with Workplace Services/Facilities and design partners; define AV specifications, review design submittals, and lead testing/commissioning to acceptance Report outcomes and insights through dashboards and executive updates; use operational data to improve experience, reliability, and efficiency We're Excited if You Have 10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed environments; proven delivery of high-visibility executive events Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms; able to direct troubleshooting and set standards Program leadership across portfolio planning, budget ownership, vendor management, SOWs, and cross-functional stakeholder alignment Operational rigor with SLAs, incident and problem management, change control, and a continuous improvement culture Executive presence and crisp communication; calm under pressure with a customer experience mindset Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience) AVIXA CTS (CTSD a plus) and project/program credentials (e.g., PMP/ITIL) #LI-SSC Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit ************************************ By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.

⚡️ Why Altium? Altium is transforming the way electronics are designed and built. From startups to world's technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its space More than 30,000 companies and 100,000 electronics engineers worldwide use Altium We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry About the Role: As a Technical Account Manager, you'll be the trusted advisor for a portfolio of Altium's Enterprise customers, ensuring their success with our solutions. You'll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium's tools for their unique workflows. By collaborating with R&D, Support, and Sales, you'll drive adoption, uncover growth opportunities, and advocate for customer needs-directly impacting their satisfaction and Altium's revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success. A Day in The Life of Our Technical Account Manager: Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions Build trusted relationships and guide customers on implementation, integration, and optimization Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions Identify growth opportunities and lead strategic business reviews Collaborate with Sales, Support, and R&D to align customer needs with product development Advocate for customers internally and provide actionable feedback Monitor customer health and mitigate risks to drive retention Who you are and what you'll need for this position: Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles Hands-on Altium product experience preferred Strong problem-solving and project management skills Excellent communicator who can simplify technical concepts The salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location. United States Benefits 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts ❤️ Basic Life and AD&D insurance; disability coverage where applicable 🌅 Retirement 401(k) Plan Option with Altium match 🏖 Paid holidays plus a “Choice Day” off per quarter ✈️ Paid time-off on arising schedule upon key milestones 🤒 Sick time for Dr. appointments or family health needs 👶 Family medical, maternity, paternity, and military leave 🏡 Flexible working arrangements available based on role and location 🥳 Employee referral and employee-of-the-month programs 🖥 Home internet allowance 📚 Professional development support 🥪 Free lunch, snacks, and drinks in the office 🚗 Free parking 🏢 Our hybrid schedule Our global hybrid model allows employees to work remotely two days per week. Our designated In-Office Days are Tuesday, Wednesday, and Thursday. This is when we come together in-person as a team to collaborate, learn from one another, and accelerate innovation. Some exceptions apply. 🌍 Also, we would like you to know We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. 💡 Learn more about why a career at Altium is an opportunity like no other: ******************************************* ✈️ Altium Benefits: ************************************** 👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.

Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely. Looking to make a difference by solving tough, real-world problems? Electronic Systems employees work on the world s most advanced electronics from powering the Mars Rover to protecting the F-35 fighter jet to reducing carbon-dioxide emissions in the cities around the globe. At Controls and Avionics Solutions (CAS), you ll be among the brightest minds, working on the aerospace and defense industry s most difficult problems. Our US Controls engineering team is already the leader in safety critical aerospace electronics and high-power electric drive systems for commercial transit. Drawing strength from our differences, we re innovating for the future. And you can too. Come build your career with us. This individual will be a leader in developing our next generation of flight controls systems for conventional aircraft and Advanced Air Mobility vehicles. The role includes responsibility for building a comprehensive understanding of customer needs, driving internal efforts to mature technology, and creating roadmaps to evolve our products as technology advances. As the Technical Director for Engine Controls Systems you will: + Leverage our technical expertise and passion for innovation to develop key customer relationships in both established and emerging markets + Provide expert technical counsel to influence the customer maturation of requirements, and align a robust technical solution + Stay current on dynamic technology advances, formulating front-of-market product strategies to influence business growth + Develop and manage product optimization and capability roadmaps, including transition of disruptive technology into business area capabilities and products + Develop technical proposals, effectively highlighting the technical/safety/innovative/trusted partner value we provide to our customers + Assess capabilities of competitor products and technologies, identify and close technology gaps, and develop strategic mitigation plans for our competitive marketspace + Demonstrate engaged leadership, leading and motivating agile teams to solve difficult technical problems and perform with excellence + Establish talent management plans to attract, retain and develop critical skills, including knowledge transfer and mentoring programs + Work with cross-functional teams to balance resource priorities across multiple projects + Collaborate strategically with business area and functional leadership to achieve overall business objectives BAE Systems offers competitive pay, benefits, and important work life balance initiatives including every other Friday Off, Flextime, and Telecommuting. BAE also believes in a culture of recognition for the extraordinary contributions of our skilled employees. This position is based in Endicott, NY. Who you are: + Collaborative: You love working with a team and receiving input from others. + Customer/Client-Oriented: You re always anticipating your customer s needs and working to exceed their expectations. + Innovative: You are always looking for ways to do things better and faster. **_Open to the following locations: Endicott, NY, - Cedar Rapids, IA, - Redmond, WA, - Austin, TX_** Life in Endicott | BAE Systems (********************************************* Full Authority Digital Engine Controls (FADEC) **Required Education, Experience, & Skills** + Bachelor's Degree in related engineering field + 12 yearsexperience leading the architecture, design, and integration of military and commercial full authority digital engine controls (FADEC) systems which include hardware, firmware, and software including cyber related requirements. + Experience driving long-range strategic planning process including creating technology and product roadmaps ecompassing customer requirements, technology enhancements, and business needs. + Knowledge of system safety principles and failure modes and effects analysis techniques. + Experience defining goals, tracking improvements, improving technologies, and resolving technical and quality problems. + Experience developing execution plans, budgets, and policies and procedures. + Experience in full lifecycle development including system requirements, design, system-level integration, validation, and verification. + Familiar with safety critical development including ARP4754, DO-178B/C and DO-254 or equivalent stringent process requirements. + Excellent verbal and written communication skills. + Strong customer interface experience. + Proven ability to provide technical mentoring to advance both individual and organizational capability. **Preferred Education, Experience, & Skills** + Master s Degree in related engineering field + Demonstrated experience understanding aircraft missions and translating these into system use cases and requirements for the development of engine controls systems. + Experience in Digital Engineering, Model Based Systems Engineering (SysML or equivalent) and Agile Mindset principle, practices & processes and tools & techniques + Experience in applied Physics, Mechanical Mechanisms and Electronic Circuits \#LI-PM1 \#LI-JC1 **Pay Information** Full-Time Salary Range: $153377 - $260743 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. **Technical Director - Engine Controls Systems** **119467BR** EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression

Yorktown Systems Group is seeking a qualified Network and Technical Support Manager to support the Joint Base San Antonio (JBSA) Mission Training Complex (MTC) Contract with operations, simulations, training, logistics, Cybersecurity, and IT (Cyberspace) support. JBSA MTC can distribute training and exercises to various locations within the Army North (ARNORTH) and Army South (ARSOUTH) Areas of Responsibility (AOR). The MTC provides individual through collective training and sustainment on Army Command and Control Information Systems (C2IS), the Command and Control Warfighting Function (WfF), and the Army's approach to Mission Command (MC) using a variety of tools and Army fielded systems. MTCs support simulations-driven collective training events for Army units at every echelon to include Joint, Combined, and Multinational key environments, and provide individual sustainment training on Army C2IS using a variety of tools and Army fielded systems. These tools and systems enable MTCs to create Training Environments that replicate Operational Environments as accurately and realistically as possible to support demanding and realistic training for small units (Squad through Company), medium units (Battalion through Brigade), and large units (Echelons Above Brigade). Live, Virtual, Constructive, and Gaming (LVC-G) models and simulations create realistic and challenging training events that closely replicate conditions a unit would face on the battlefield. You will provide support for individual through collective MC, WfF training, mission rehearsal, the Military Decision Making Process (MDMP), the Army Design Methodology (ADM), the Joint Operational Planning Process (JOPP), Games for Training (GFT), and constructive simulations exercises. Constructive simulation training exercises include planning, preparation, set-up, execution, and recovery. These training events and exercises may occur concurrently or separately. You will assist the Government in providing constructive simulation, GFT resources, and adaptive and responsive training for the individual through echelons above Brigade (EAB). Our team will be capable of combining events into a simultaneous synthetic environment using the simulations and C2IS fielded to JBSA MTC. Specific duties may include, but are not limited to: The NTSM shall serve as the overall communications architect for the JBSA with coordination responsibility with outside agencies and stakeholders. The NTSM shall create and establish communications architecture, coordinate communications plans, configure communications equipment, and assist in installing equipment and circuitry in support of distributed exercises. The NTSM shall coordinate all aspects of the communications architecture and exercise support plans with communications planners at other simulation facilities, Network Enterprise Center(s) (NEC), theater signal assets, and participating tactical units. Manages distribution of data, voice, and VTC over both LAN and WAN in both classified and unclassified modes for simulations and stimulation networks. Serves as the Technical Support Lead (TSL) and shall conduct overall management coordination for all technical, networking, simulation, exercise design, and administrative support. The TSL assists the Government in the design, development, delivery, and maintenance of simulation systems and tools, and exercises and training events. The TSL provides strategic solutions for standardizing technology, technical documentation, and technical support models across the JBSA and supported spokes. The TSL attends training, seminars, conferences, exercise/experiment planning events, site surveys, and training events. Requirements Required Qualifications: Possess a Bachelor's degree in Network Management or a related field; 10 years recent network engineering or similar experience may be substituted in lieu of a Bachelor's degree. Five years' experience in Network architecture design and implementation. Five years' experience troubleshooting and maintaining server platforms and network devices, to include firewall configuration. Meet DoD 8570.01-M, DoD 8140.03 Baseline Computing Environment (CE) Certification Requirements at Information Assurance Management Level II (IAM II). US Citizen Experience leading teams responsible for Engineering, Operating, Protecting, Maintaining, and Defending (EOPM&D) Government IS and associated network enclaves. Three years' experience on a senior Military Staff. Desired Qualifications: Bachelor's degree in Computer Science or Information Management. Demonstrate understanding of technology integration and information flow including LAN/WAN, firewalls, security, encryption devices, and services. Capable of quickly developing/attaining knowledge of specific product lines to assist the government with optimizing network enclaves to meet requirements for complex training environments. Understand and assist the Government with the implementation of RMF through the Assessment and Authorization process, as well as the RMF Assess Only process as required to ensure the authorized use of software, networks, and systems in support of training. Experience configuring and managing network and server devices. Experience with Visio and creating detailed network diagrams. Experience with eMass or other RMF databases. Experience with filling encryption devices with COMSEC keys using Simple Key Loader (SKL) or COMSEC fill devices. Experience leading teams responsible for Engineering, Operating, Protecting, Maintaining, and Defending (EOPM&D) Government IS and associated network enclaves Understanding of the Risk Management Framework (RMF) Assess and Authorize process and associated Cybersecurity requirements. Demonstrate understanding of installation, configuration, and troubleshooting Constructive Simulation hardware and software to stimulate C2IS. Demonstrate understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies. Demonstrate strong understanding of Army modeling and simulation concepts and tools. Demonstrate understanding of the principles, methods, and techniques used in database development, load strategy design and implementation, security, and change management. Demonstrate familiarity with evolving technologies likely to be used in future simulation architectures. Clearance: Requires a Secret Security clearance. Top Secret/SCI is preferred. Location: JBSA, TX / San Antonio, TX Travel: Some travel may be required

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. As a key driver of business success, the Technical Director will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer. The Technical Director will be responsible to understand ASM customers' needs and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers' expectation. The aim is to increase new penetration opportunities, build customer relationships, manage process technology transfer and overall business growth. Responsibilities * Build and grow customer relationships. * Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products. * Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders. * Understand and build long-term innovative technology systems that enable enhanced customer relationships. * Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. * Drive continuous improvement of the customer experience through team, process and support tool development. * Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience. * Drive projects that secure business and build trust in ASM's capabilities. Coordinate management reviews and alignment. Education & Experience: * Masters/PhD Degree in an Engineering discipline. * Candidates with comparable experience, knowledge and skills will be considered. * Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization. * Proven success in building collaborative partnerships with customers and internal organizations. * Experienced working with local, regional and global teams. High level of collaboration and work across other divisions - both co-located and globally to meet common goals and targets. * Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations. * Adept at thinking strategically, organizing and illustrating those thoughts and translating plans into action within a matrixed environment. * Possess the ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment. * Demonstrated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills. * Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives. * Minimum 10 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry. * Strong market and industry knowledge and awareness of trends associated with our customer's environments to properly develop and deploy customer solutions. Apply today to be part of what's next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

As a key driver of business success, the Technical Director will play a vital role in strengthening and enabling business success through leading generation, product selection support for customers, and pre-sales consultation, as well as post-sale impact throughout the ownership life cycle of the customer. The Technical Director will be responsible to understand ASM customers' needs and provide overall strategy and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers' expectation. The aim is to increase new penetration opportunities, build customer relationships, manage process technology transfer and overall business growth. Responsibilities Build and grow customer relationships. Identify technology inflections through customer interaction and articulate these inflections to internal stakeholders to help drive development of products. Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders. Understand and build long-term innovative technology systems that enable enhanced customer relationships. Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. Drive continuous improvement of the customer experience through team, process and support tool development. Build strong cross-functional and matrixed relationships and collaborate with Product Marketing, Product Development, Service Engineering, and others to ensure a positive customer experience. Drive projects that secure business and build trust in ASM's capabilities. Coordinate management reviews and alignment. Education & Experience: Masters/PhD Degree in an Engineering discipline. Candidates with comparable experience, knowledge and skills will be considered. Demonstrated strong leadership skills with proven track record to drive changes and implement changes to benefit the organization. Proven success in building collaborative partnerships with customers and internal organizations. Experienced working with local, regional and global teams. High level of collaboration and work across other divisions - both co-located and globally to meet common goals and targets. Strong industry experience managing teams that support complex instrumentation, applications and informatics by phone and at customer locations. Adept at thinking strategically, organizing and illustrating those thoughts and translating plans into action within a matrixed environment. Possess the ability to self-direct and prioritize among competing goals and exhibit flexibility in a fast-paced environment. Demonstrated excellence in communication (verbal and written), negotiation, presentation, and interpersonal skills. Energetic, collaborative and proactive; a leader who can positively and productively impact both strategic and tactical finance and administration initiatives. Minimum 10 years of broad technical experience and deep business perspective preferably in the Semiconductor / Capital Equipment industry. Strong market and industry knowledge and awareness of trends associated with our customer's environments to properly develop and deploy customer solutions.

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together-while learning, having fun, and making a profound difference for the dreamers and builders in the world. We are looking for a Strategic Technical Account Manager who is passionate about making an impact, builds genuine relationships with senior stakeholders, and understands how to integrate infrastructure choices into business strategy. As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. What You'll Do: Strategic Relationship Management Own the technical relationship with DigitalOcean's highest-value customers, including Fortune 500 companies and global technology leaders. Serve as the trusted technical advisor and executive-facing point of contact, building deep, lasting relationships with VP- and SVP-level stakeholders. Drive regular technical and strategic alignment sessions (QBRs, EBRs), proactively shaping the customer's roadmap to maximize the value of DigitalOcean infrastructure. Operate as a thought partner, challenging customers to modernize, optimize, and scale AI/ML and GPU workloads using cutting-edge cloud architecture patterns. Executive Presence & Influence Engage with C-level and VP-level contacts with confidence, clarity, and authority. Deliver high-impact, boardroom-ready presentations on architecture decisions, cost-performance tradeoffs, and innovation opportunities. Navigate complex org structures, ensuring DigitalOcean maintains executive alignment and account control at every level. Technical Consultation & Innovation Support Provide expert guidance on designing and scaling AI/ML, containerized, and GPU-intensive workloads on DigitalOcean. Assist customers with architectural planning, workload migration, performance tuning, and incident response. Collaborate directly with engineering and product teams to address customer roadblocks and influence the product roadmap based on enterprise needs. Growth, Retention & Advocacy Own technical success across a portfolio of DigitalOcean's largest and most strategic accounts. Identify opportunities for workload expansion, cost optimization, and operational efficiency. Act as the voice of the customer, providing structured feedback to influence DigitalOcean's offerings and go-to-market strategies. Lead cross-functional account planning with Account Management, Product, and Engineering. What You'll Add to DigitalOcean: Enterprise Customer Experience 7+ years supporting enterprise or strategic accounts in a customer-facing technical role (TAM, Solutions Architect, or equivalent). Experience working with large-scale organizations like AMD, Intel, or similar, including managing executive-level relationships and navigating matrixed stakeholders. Deep understanding of cloud architecture for AI/ML, including GPU orchestration, inference/training pipelines, and model deployment. Technical Depth Proficient in at least one major cloud platform (AWS, GCP, Azure) and familiar with DigitalOcean or other developer-focused platforms. Strong hands-on skills with Linux systems, networking, containers (Docker/Kubernetes), and automation (Terraform, Ansible). Programming/scripting in Python, Go, or similar-especially relevant to AI/ML and MLOps use cases. Understanding of AI/ML infrastructure stacks: PyTorch, TensorFlow, ONNX, Hugging Face, NVIDIA Triton, etc. Understanding of AI/ML infrastructure, including frameworks like PyTorch, TensorFlow, and ONNX, with hands-on experience optimizing GPU workloads on both NVIDIA (CUDA, TensorRT) and AMD (ROCm, MIOpen) platforms. Comfort with modern DevOps and data stack tools (CI/CD, GitOps, observability, pipelines). Executive Presence & Communication Proven ability to engage with and influence executive decision-makers. Exceptional communication skills, including the ability to translate complex technical topics into strategic business impact. Comfortable presenting to large audiences, running technical workshops, and defending architectural decisions. Bonus Points Cloud certifications (AWS SA Pro, GCP PCA, Azure Architect) or NVIDIA certifications. Experience with high-performance computing, edge AI, or hybrid/multicloud strategies. Background in startup or high-growth environments where agility and influence matter. Familiarity with DigitalOcean's developer ecosystem, API, and service portfolio. Compensation Range: $174,240 - $217,800 *This is a remote role #LI-Remote Why You'll Like Working for DigitalOcean We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions. We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development. We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences. We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program. DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.

About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate-powered by agentic AI and Miro's world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor-guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers. What you'll do Workflow Optimization Guide customers in designing and evolving workflows across the Discover-Define-Deliver innovation lifecycle Recommend integration strategies and automation opportunities that drive alignment, speed, and business value Provide guidance on embedding Miro into the customer's existing systems and ways of working Technology Optimization Monitor platform health, engagement, usage patterns, and feature adoption Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities Assess the customer's technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms Change Management & Scaling Equip internal champions with strategies to scale adoption across departments, regions, and teams Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale Navigate organizational change to help Miro become a strategic pillar in innovation initiatives Strategic Alignment & Continuous Improvement Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities Provide adoption reporting and business outcome analytics to inform ongoing strategy What you'll need 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems Proven ability to lead workflow optimization, platform adoption, and change management initiatives Expertise in platform analytics to drive data-informed decisions and continuous improvement Skilled at facilitating executive-level discussions and cross-functional workshops Familiarity with collaboration tooling and product/service development workflows is a plus Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity Willing to travel to customer sites up to 25% What's in it for you 401k matching + Competitive equity package Excellent Medical, Dental and Vision health benefits Fertility & Family Forming Benefits Flexible time off Lunch, snacks and drinks provided in the office Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Up to $2,000 of charitable donation matches each year About Miro Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world. We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you! Check out more about life at Miro: Youtube: *********************************** Blog: ****************************************** Instagram: ********************************* At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences. Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you. At BigCommerce we are looking for a Technical Account Manager based in Austin, Texas. In this role, you will operate as the lead technical point of contact for any and all matters specific to your customers and advise some of the most exciting and fastest growing merchants in eCommerce. By developing a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors you will offer industry leading advocacy, drive client revenue growth, and help our clients Sell More! What You'll Do: Manage a book of business, including Fortune 500 companies, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation. Drive stability and growth within your book of business that increases your customer's revenue, drives customer retention, and improves NPS. Be a technical resource that helps maintain and optimize your customer's technical ecosystem. Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success. Develop and maintain Technical account level Run Books that document your customer's architecture on the BigCommerce platform as well as integrations with third party solutions and applications. Provide your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents. Work closely with internal Support teams for case oversight and management, ensuring your client's cases are aligned in accordance with your client's priorities. Draw upon the collective knowledge within BigCommerce and the e-commerce and SaaS industries to lead technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem. Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap. Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Evaluate your client's technology environment and recommend apps, integrations, features and partners aligned to your client's business objectives. Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution. Who You Are: 3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environment Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required Strong understanding of analysis of eCommerce websites for optimization and best practices Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos) A customer-focused internal advocate, focused on driving growth throughout the clients life cycle Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams Excellent time management skills Excellent written and verbal communication and relationship skills Experience with the Bigcommerce product is a plus. Bachelor's degree in business, marketing, or computer science related field or equivalent experience required. Energetic, enthusiastic, and agile Be outspoken and provide feedback to management that results in greater efficiency Be ambitious, self-motivated, goal-oriented, highly collaborative and extremely driven This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities . #LI-HYBRIDInclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. The exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team. Learn more about the Commerce team, culture and benefits at ********************************* Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

DataVox is seeking a Building Technology Solutions (BTS) Account Manager in Houston! Are you persistent, customer relations-orientation, and find it easy to build relationships? Do you have experience leveraging your network and existing relationships to generate new leads? Does working with innovative technology and winning excite you? Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving the Texas Triangle area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being the best technological partner and ensure the highest level of expertise and quality service by having people like you on our team. Benefits that Support You and Your Family DataVox offers a comprehensive and competitive benefits package designed to support you at every stage of life: Health, Dental & Vision Insurance Company-Paid Life Insurance & Long-Term Disability Insurance Matching 401(k) and Roth Retirement Plans Sponsored 529 College Savings Plan Professional Development Reimbursement Paid Vacation, Sick Time & Company Holidays Mileage & Phone Reimbursement Annual Health & Wellness Fairs Sustainable Business Practices A Culture That Brings People Together At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here is just a glimpse of what makes our workplace special: An Encouraging Environment centered on upskilling and career growth. Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year. Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!) A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support. Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark. At DataVox, we are not just coworkers, we are a team that lifts each other up and grows stronger together. What You'll Do: As a BTS-Account Manager you will focus on growing our current customer base, as well as acquiring new customers in the greater Houston area. You will be selling our entire portfolio of solutions with a focus on Data Center Technologies, Power & Cooling Solutions, Audio Visual, Physical Security, Structured Cabling and many other IT-related Technologies. Meet or exceed established monthly sales goals. Seek out new opportunities constantly within established regions. Follow up on referrals and new leads. Identify opportunities to cross-sell and up-sell services. Present and demonstrate security, data center, low voltage, and smart building technology solutions effectively. Develop & execute marketing and business plans to drive revenue and profits. Own and execute the complete sales cycle with strategic insight and accountability. Sales to customers based on their business requirements using a solutions/consultative sales approach. Develop partnerships with Vendor Sales Representatives for joint selling opportunities within the territory. Build and strengthen customer relationships through follow-up and proactively resolving customer satisfaction issues. Continue to train and develop knowledge of innovative technologies, the business value of the technology and how it is different in the market. Participate in all mandatory and voluntary training programs that will enhance knowledge, skills, and abilities to maximize performance and skill development. Prepare proposals, presentations, and sales contracts. Maintain accurate records of sales activities and pipeline in CRM tools. Who You Are: 1-3 years of sales/business development experience required, preferably in security, data center, or building technology solutions. Strong understanding of integrated technology systems and their business impact. Possess strong analytical skills with the ability to gather information on the potential customer's business processes, critical success factors, and competitive standing. Strong verbal and written communications skills include presentation skills. Ability to collaborate with employees within the sales organization and across functions including Marketing, Sales Operations, and System Engineering Demonstrates a growth mindset, competitive edge, and strong drive to achieve top performance. Highly organized Professional and personable demeanor with excellent written/verbal communication skills Background in athletics, leadership roles, or a highly competitive mindset is a valued plus. Physical Demands: Work involves standing, talking, hearing, using hands and fingers, handling, feel or operating objects like a laptop, cell phone, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, balance, stand, and drive. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee will need the ability to uphold the stress of daily travel. Regular, predictable attendance is required, including hours as business demands dictate. Light to moderate lifting is required. DataVox Inc. is an equal opportunity employer.

Job DescriptionSalary: Technical Account Manager (on-site) - Plano, TX Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and were cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chilis and more helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce? Our people! Every day, theyre cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table? Ziosk is looking for a highly focused Technical Account Manager (TAM) to help nurture and grow our relationships with our customers. In this role, you will be the internal advocate for these customers. This role requires someone that is willing to get engaged in any technical part of the business to help Ziosk's customers. The TAM will be engaged in assisting customers to meet their business goals by leveraging Ziosk technologies. The preferred candidate should be technically inclined, with a good understanding of POS, network, and Information technologies. This role will be involved in any high profile concerns the customer may have, as well as day-to-day execution, making sure appropriate resources are engaged to drive to a resolution and success. The Main Course Responsibilities Assist the Client Director in ensuring the success of this customer. This is a liaison role providing the voice of the customer to Ziosk and the voice of Ziosk to the customer. Establish and maintain relationships with Operations, Marketing, IT, and other teams of assigned customers with a predictable cadence of meetings and communication. Incorporate understanding of involved technologies, network, and tools to act as the primary point of contact for issue escalations for assigned accounts. Manage the UAT process to gain timely approval of content and feature/functionality changes to the Ziosk software stack. This role requires regular hands-on work in a technical lab environment where changes are tested, validated and approved for release. This will also require in-restaurant testing and validation as part of the approval process from time to time. Review daily, weekly, and monthly deployed products and features to ensure all are fully functioning. Experience presenting to senior level executives. Effective writing skills are required, in particular for issue management communications and product documentation. Author training materials on behalf of, or with the customer for their internal training needs. Author presentations and customer-facing discussions and presentations as required. Be a customer advocate within Ziosk for the customer, highlighting specific issues and solutions to enhance the platform. Monitor Key Performance Indicators with customers regarding platform capabilities and review routinely with the customer. Regular review of customer environment health reports and support issues, be tenacious in identifying and resolving issues. Manage customer communication for high severity issues. Monitor high-profile issues providing status updates to create a frictionless customer experience. Create and maintain customer status reports, to provide the customer with a view into the heath of the environment, challenges, and development needs. Manage customer site inventory records, reporting health, and allocation of Ziosk equipment. Provide customers with status updates on new product enhancements and requested features, create, or assist in the training and product documentation for the customer(s). Work with the appropriate teams as needed to prioritize customer development requests and initiatives including proper documentation of the scope and provide estimates for projects as needed. Travel to customer sites as needed to support deployment, implementation, and training both in-restaurant and other as needed. Core Technical Responsibilities Own service delivery for customers: Partner with the Client Directors to create/manage an execution calendar to efficiently manage changes/updates. Content. Survey. Menu. Tickets. Change management. Features/Bugs/Software updates. Release management of software, content, etc. Make bundles efficient. Support escalations. What You Bring To The Table Qualifications Experience implementing an ERP, HCM, POS, or other system-level infrastructure systems. 7+ years working as an account manager, technical account manager, project manager or CSM. Given that this liaison role is embedded within the client, the candidate must be a self-starter and able to consistently resolve issues successfully. Experience with Atlassian suite (Jira, Confluence), NetSuite, Salesforce, Power BI is a plus. Familiarity with computer science, networking, engineering, or service industry terminology. Strong written and verbal communication skills and ability to hold audience-appropriate conversations, create effective presentations and document training materials or other customer support documents. Experience creating and maintaining customer/executive level status reports. Strong interpersonal relationship building skills. On call may be required for customer/incident escalations. Experience in the restaurant or hospitality industries is a plus and must be comfortable being hands-on in customer sites. Ongoing travel is required, so as to meet the needs of the customers. Bachelors degree and equivalent work experience. Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.

Technical Account Manager (on-site) - Plano, TX Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience! Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we're cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili's and more - helping them create an experience that keeps guests coming back. Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line. Our secret sauce? Our people! Every day, they're cooking up bold solutions, making Ziosk the leading pay-at-the-table provider in the industry. Want a seat at our table? Ziosk is looking for a highly focused Technical Account Manager (TAM) to help nurture and grow our relationships with our customers. In this role, you will be the internal advocate for these customers. This role requires someone that is willing to get engaged in any technical part of the business to help Ziosk's customers. The TAM will be engaged in assisting customers to meet their business goals by leveraging Ziosk technologies. The preferred candidate should be technically inclined, with a good understanding of POS, network, and Information technologies. This role will be involved in any high profile concerns the customer may have, as well as day-to-day execution, making sure appropriate resources are engaged to drive to a resolution and success. The Main Course - Responsibilities Assist the Client Director in ensuring the success of this customer. This is a liaison role providing the voice of the customer to Ziosk and the voice of Ziosk to the customer. Establish and maintain relationships with Operations, Marketing, IT, and other teams of assigned customers with a predictable cadence of meetings and communication. Incorporate understanding of involved technologies, network, and tools to act as the primary point of contact for issue escalations for assigned accounts. Manage the UAT process to gain timely approval of content and feature/functionality changes to the Ziosk software stack. This role requires regular hands-on work in a technical lab environment where changes are tested, validated and approved for release. This will also require in-restaurant testing and validation as part of the approval process from time to time. Review daily, weekly, and monthly deployed products and features to ensure all are fully functioning. Experience presenting to senior level executives. Effective writing skills are required, in particular for issue management communications and product documentation. Author training materials on behalf of, or with the customer for their internal training needs. Author presentations and customer-facing discussions and presentations as required. Be a customer advocate within Ziosk for the customer, highlighting specific issues and solutions to enhance the platform. Monitor Key Performance Indicators with customers regarding platform capabilities and review routinely with the customer. Regular review of customer environment health reports and support issues, be tenacious in identifying and resolving issues. Manage customer communication for high severity issues. Monitor high-profile issues providing status updates to create a frictionless customer experience. Create and maintain customer status reports, to provide the customer with a view into the heath of the environment, challenges, and development needs. Manage customer site inventory records, reporting health, and allocation of Ziosk equipment. Provide customers with status updates on new product enhancements and requested features, create, or assist in the training and product documentation for the customer(s). Work with the appropriate teams as needed to prioritize customer development requests and initiatives including proper documentation of the scope and provide estimates for projects as needed. Travel to customer sites as needed to support deployment, implementation, and training both in-restaurant and other as needed. Core Technical Responsibilities Own service delivery for customers: Partner with the Client Directors to create/manage an execution calendar to efficiently manage changes/updates. Content. Survey. Menu. Tickets. Change management. Features/Bugs/Software updates. Release management of software, content, etc. Make bundles efficient. Support escalations. What You Bring To The Table - Qualifications Experience implementing an ERP, HCM, POS, or other system-level infrastructure systems. 7+ years working as an account manager, technical account manager, project manager or CSM. Given that this liaison role is embedded within the client, the candidate must be a self-starter and able to consistently resolve issues successfully. Experience with Atlassian suite (Jira, Confluence), NetSuite, Salesforce, Power BI is a plus. Familiarity with computer science, networking, engineering, or service industry terminology. Strong written and verbal communication skills and ability to hold audience-appropriate conversations, create effective presentations and document training materials or other customer support documents. Experience creating and maintaining customer/executive level status reports. Strong interpersonal relationship building skills. On call may be required for customer/incident escalations. Experience in the restaurant or hospitality industries is a plus and must be comfortable being hands-on in customer sites. Ongoing travel is required, so as to meet the needs of the customers. Bachelor's degree and equivalent work experience. Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute to Plano, TX daily. Applicants must be authorized to work for any employer in the U.S. No agencies or third-party recruiters, please.

Job # MA25152 Job Title Technical Services Director Office Location VA, FL or Houston, TX preferred Business Function / Department Energy and Infrastructure Solutions (E&IS) / Technical Services Sales Territory, if applicable General Role Description Define and execute comprehensive strategies for the Business Unit's (BU's) Technical Services (TS) to meet the short and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy, and the healthy, sustainable, and profitable growth of the Company Role Accountabilities - Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the Company's goals and in collaboration with BU leadership - Assess the Company's capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BU to achieve long-term TS objectives - Monitor and investigate industry technical service trends, the Company's market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time, and to recommend new and enhanced offerings - Develop and execute strategic business plans for the BU's entry and offerings of TS to clients, in collaboration with BU and Business Development senior management - Use analytics and metrics to drive strategic decision-making as it relates to technical services - Develop and manage a system to track current TS offerings and standardization across the BU - Report results for TS Orders and Sales as scheduled and as requested by Company and parent company management, including, but not limited to, research, analysis, evaluation, and recommendations - Determine key wants and needs of the existing industries, markets, and market segments and monitor industry and macro-economic trends to assess how these factors might change over time - Develop Marketing Requirement Specifications (MRS) and Development Request Sheets (DRS) for new products, solutions, and upgrades to existing products to position the BU to achieve long-term objectives - Develop and execute Go-To-Market strategy and collaborate with Marketing, Business Development, and BU leadership on TS product launch - Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, and BU leadership in accordance with corporate guidelines. - Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team - Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public - Develop, maintain, and continuously improve the system by which client relationships are strengthened and the TS orders strategy is fulfilled effectively - Diagnose gaps between the function's current and desired performance and deploy strategies to resolve - Ensure key information about project performance is acquired and monitored in coordination with other BU management - Ensure effective risk management and communication, in compliance with Company and parent company policies and contractual terms and conditions, to protect the organization from liability - Ensure effective design, development, implementation, measurement, and management of the TS systems to increase capability and performance - Coordinate and influence within the entire organization to secure resources and solutions to execute the TS strategies - Determine the budget and business resources required for advertising, sales and marketing collateral, trade shows, technical seminars, and related material and activities in coordination with the BU's commercial leadership - Plan and execute projects to aid in improving and growing the BU's business to meet goals set by BU senior management - Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business - Build and lead a team of committed and capable employees to ensure successful delivery of Technical Services aligned with business objectives General Employee Accountabilities - Bring full effort to bear on tasks assigned by manager - Give manager best advice - Give earliest notice when work cannot be delivered as specified - Cooperate and collaborate with peers and interact cross-organizationally as specified by manager - Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment - Comply with all Company policies, practices, and procedures and all regulations and laws - Recommend viable improvements proactively - Ensure effective utilization of business tools and processes Manager Accountabilities - Build and lead a team of committed and capable employees - Plan for, appropriately assign, resource, and integrate the work of the team - Lead, expect, and implement continuous improvement - Own the output of the team - Ensure team members fulfill functional and general employee accountabilities - Exercise effective managerial leadership to include - Two-way managerial team working - Fair and just treatment of direct reports - Context setting - Planning - Task assignment - Ongoing performance management - Coaching - Selection and orientation - De-selection and dismissal Requirements Minimum Qualifications Bachelor's degree in project management, construction management, computer science, engineering, or engineering technology or related field, or equivalent via education and/or work experience 2 years of Technical Services management experience 5 years in a direct client-facing position in any combination of renewable energy systems, oil and gas, or related general industries 2 years' experience in specifying, designing, maintaining, and/or commissioning electrical and automation systems for renewable energy and/or related general industries Demonstrated success in business development in a complex business environment with commercial activities in any combination of the renewable energy systems, oil and gas, or related general industries Demonstrated successful experience in business management and strategic planning Proven ability to work across functional teams Demonstrated ability to balance strategic direction with hands-on, tactical work Demonstrated use of keen business acumen to develop effective strategies and determine appropriate priorities for improved business results Proven ability to work effectively, influence without authority, and achieve business goals collaboratively across all functions and levels of an organization Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts Demonstrated continuous improvement in areas of responsibility Proficiency in MS Office, a CRM tool, and ERP business system Availability to travel domestically, up to approximately 20%, and internationally, up to approximately 5%, sometimes with limited notice Preferred Qualifications Demonstrated success leading teams to accomplish business goals MBA or Master's in applicable field Experience in a business with foreign ownership, preferably Japanese Demonstrated successful experience in business management and strategic planning within Technical Services Link to TMEIC Corporation Americas website: *********************** To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint. This position is part of the wider, Technical Support Engineering team, and can include support for Futurex's global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. PRIMARY RESPONSIBILITIES Provide ongoing technical support and guidance to key customer accounts Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction Help develop customer IT environments and provide project management services for custom initiatives Track ongoing projects, detail service metrics, and drive new technical discussions Train customers on the Futurex product line and data security best practices Understand industry-specific APIs and protocols used when interfacing with external systems Communicate account status with both internal and external stakeholders Work closely with the technical support, sales, and product teams to support and build the overall account footprint Requirements REQUIREMENTS Bachelor's degree in Cybersecurity, Computer Science, Engineering, or related technical field 3+ years' experience in a sales and/or technical support role Strong communication skills Strong problem-solving skills Experience managing multiple projects Motivated, entrepreneurial mindset, with eagerness to learn STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with multiple architectures and platforms Experience with Linux, OpenSSL, scripting (Python, Perl, Bash) Experience with TCP/IP networking Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Complimentary gym membership Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Job Description Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint. This position is part of the wider, Technical Support Engineering team, and can include support for Futurex's global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas. PRIMARY RESPONSIBILITIES Provide ongoing technical support and guidance to key customer accounts Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction Help develop customer IT environments and provide project management services for custom initiatives Track ongoing projects, detail service metrics, and drive new technical discussions Train customers on the Futurex product line and data security best practices Understand industry-specific APIs and protocols used when interfacing with external systems Communicate account status with both internal and external stakeholders Work closely with the technical support, sales, and product teams to support and build the overall account footprint Requirements REQUIREMENTS Bachelor's degree in Cybersecurity, Computer Science, Engineering, or related technical field 3+ years' experience in a sales and/or technical support role Strong communication skills Strong problem-solving skills Experience managing multiple projects Motivated, entrepreneurial mindset, with eagerness to learn STRONGLY PREFERRED Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance Experience with multiple architectures and platforms Experience with Linux, OpenSSL, scripting (Python, Perl, Bash) Experience with TCP/IP networking Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Complimentary gym membership Retirement plan with employer contribution match Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Corporate Overview** In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. **The Role** This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. **Your day-to-day** + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. + Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. + Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. + Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. + Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. + Develop deep understanding of customer's business and operational needs. + Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. + Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. + Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. + Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. + Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. + Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. + Use independent judgment within broad parameters. + Designs and implements solutions to complex problems **What you bring to the team** + 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas + Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. + Working knowledge of Windows, Active Directory, and Microsoft Exchange. + Very strong customer service and excellent communications skills, both written and oral + A history of successfully leading and directing technical staff through crisis situations + Adaptable and willing to learn new technologies + Knowledge of project management and strong time management skills + Ability to effectively work in a team environment as well as independently **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. **Base Pay Ranges:** SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Corporate Overview** In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. **The Role** This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. **Your day-to-day** + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. + Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. + Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. + Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. + Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. + Develop deep understanding of customer's business and operational needs. + Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. + Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. + Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. + Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. + Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. + Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. + Use independent judgment within broad parameters. + Designs and implements solutions to complex problems **What you bring to the team** + 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas + Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. + Working knowledge of Windows, Active Directory, and Microsoft Exchange. + Very strong customer service and excellent communications skills, both written and oral + A history of successfully leading and directing technical staff through crisis situations + Adaptable and willing to learn new technologies + Knowledge of project management and strong time management skills + Ability to effectively work in a team environment as well as independently **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. **Base Pay Ranges:** SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Corporate Overview** In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: + Build and enhance our proven security platform + Blend innovation and speed in a constantly evolving cloud environment + Analyze new threats and offer deep insight through data-driven intel + Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. **The Role** This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. **Your day-to-day** + Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. + Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. + Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. + Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. + Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. + Develop deep understanding of customer's business and operational needs. + Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. + Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. + Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. + Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. + Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. + Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. + Use independent judgment within broad parameters. + Designs and implements solutions to complex problems **What you bring to the team** + 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas + Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. + Working knowledge of Windows, Active Directory, and Microsoft Exchange. + Very strong customer service and excellent communications skills, both written and oral + A history of successfully leading and directing technical staff through crisis situations + Adaptable and willing to learn new technologies + Knowledge of project management and strong time management skills + Ability to effectively work in a team environment as well as independently **Why Proofpoint** Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: - Competitive compensation - Comprehensive benefits - Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. - Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here ********************************************* . We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. **Base Pay Ranges:** SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. Corporate Overview In today's cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective. And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud environment Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner. The Role This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have an excellent technical and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. Your day-to-day Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction. Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. Develop deep understanding of customer's business and operational needs. Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management. Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions. Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs. Identify and prioritize short term and long-term goals. Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team. Plan, document, and identify risks and challenges for production changes that span multiple services or technologies. Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints. Use independent judgment within broad parameters. Designs and implements solutions to complex problems What you bring to the team 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. Working knowledge of Windows, Active Directory, and Microsoft Exchange. Very strong customer service and excellent communications skills, both written and oral A history of successfully leading and directing technical staff through crisis situations Adaptable and willing to learn new technologies Knowledge of project management and strong time management skills Ability to effectively work in a team environment as well as independently Why Proofpoint Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products-and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT. Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: • Competitive compensation • Comprehensive benefits • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application here ********************************************** We can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 108,080.00 - 169,840.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 90,580.00 - 142,340.00 USD All other cities and states excluding those listed above: Base Pay Range: 81,130.00 - 127,490.00 USD