How To Become A Geek Squad Agent: What It Is and Career Path

What is a geek squad agent and how to become one

Updated January 8, 2025

4 min read

The work of a geek squad agent is to rectify and repair problems with computers and electronics. However, your duties differ depending on your unique role but commonly consist of identifying clients' needs. You are also responsible for installing and rectifying devices at customers' locations as well as teaching them how to use the electronics. Additionally, you are expected to sustain an active and regular communication line with the supervisor. This is done to secure a high standard of service and ensures the client's gratification. Also, you will have to reply to calls to help customers with technical support or to get more data needed for rectifying issues.

You need to obtain a bachelor's degree or a master's degree to become a geek squad agent. Although, it is possible to get this job with just a GED or high school degree. However, you must have good interaction, evaluation, and technical skills. In addition, you must possess great problem-solving skills to earn an average of $30,978 every year or $14.89 hourly.

ScoreGeek Squad AgentUS Average

Salary

2.5

Avg. Salary $31,924

Avg. Salary $59,228

Stability level

6.8

Growth rate 6%

Growth rate 0.3%

Diversity

5.6

Race

American Indian and Alaska Native 0.15%

Asian 4.88%

Black or African American 9.32%

Hispanic or Latino 15.94%

Unknown 3.56%

White 66.15%

Gender

female 21.18%

male 78.82%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

6.8

Stress level is high

7.1 - high

Complexity level

8.9

Complexity level is advanced

7 - challenging

Work life balance

6.1

Work life balance is fair

6.4 - fair

Key steps to become a geek squad agent

Explore geek squad agent education requirements

Most common geek squad agent degrees

Bachelor's

44.6 %

Associate

30.3 %

High School Diploma

16.9 %

Start to develop specific geek squad agent skills

Skills	Percentages
Customer Service	36.69%
Client Devices	14.93%
Consumer Electronics	12.30%
Phone Calls	4.52%
Repair Computers	4.24%

Complete relevant geek squad agent training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New geek squad agents learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a geek squad agent based on U.S. Bureau of Labor Statistics data and data from real geek squad agent resumes.

Gain additional geek squad agent certifications

Geek squad agent certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific geek squad agent certification, having one may help you stand out relative to other applicants.

The most common certifications for geek squad agents include Certified Network Computer Technician (CNCT) and Mobile Product Specialist (MECP).

More About Certifications

Research geek squad agent duties and responsibilities

Manage an android application using java with eclipse and android SDK tools.
Diagnose and fix hardware and software issues on customer PC's.
Oversee scheduling and precinct availability for all CIA agents.
Repair apple headphones, iphones, ipads and other apple products.

Prepare your geek squad agent resume

When your background is strong enough, you can start writing your geek squad agent resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a geek squad agent resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable geek squad agent resume templates

Build a professional geek squad agent resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your geek squad agent resume.