Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss


The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Become A Geek Squad Agent

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Geek Squad Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Geek Squad Agent Do At Best Buy

* Delighting clients by ensuring a smooth end-to-end delivery process
* Moving client products safely into their home, while unboxing, installing and checking functionality
* Determining the best way to bring merchandise into client’s homes
* Assisting clients in completing all paperwork and obtaining appropriate documentation for proof of delivery
* Hauling away client’s previous technology products either alone or leading two person teams
* Providing training to newly on-boarded Geek Squad drivers

What Does A Geek Squad Agent Do At Best Buy

* Apple Master Consultation Agent manages the Client's services experience from check in thru check out.
* They are responsible for "aligning" with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.
* Attend targeted trainings and complete necessary certifications on Apple products and services.
* Achieve Geek Squad sales goals and meet or exceed Client expectations.
* Monitor the reservation queue throughout the day to make sure all Clients are being helped
* Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)
* Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots
* Manage the shipping and receiving process for the Precinct
* Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager
* Ensure functionality of consultation stations and Client area is stocked with necessary collateral

What Does A Geek Squad Agent Do At Best Buy

* Provide work direction, training and development for a team of Agents.
* Monitors Agent skill set achievement
* Communicate and coach a team of Agents to help achieve Company strategy, local business plans and execute Standard Operating Process (SOP)
* Analyze and evaluate both financial and Agent performance and develop plans to drive Precinct and Autotech Bay performance

What Does A Geek Squad Agent Do At Best Buy

Provide work direction, training and development for a team of Agents

Show More

Show Less

How To Become A Geek Squad Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.


Customer service representatives typically need a high school diploma.


Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Geek Squad Agent jobs

Add To My Jobs
Job type you want
Full Time
Part Time

Top Skills for A Geek Squad Agent

ComputerHardwareRepairComputersGeekSquadCustomerServicePhoneCallsBestBuyTroubleshootVirusRemovalSetupLaptopsPrecinctTechnicalSupportMac OSAppleMalwareCustomerSatisfactionSoftwareInstallationPCSServiceSolutionsInternet

Show More

Top Geek Squad Agent Skills

  1. Computer Hardware
  2. Repair Computers
  3. Geek Squad
You can check out examples of real life uses of top skills on resumes here:
  • Repaired faulty computer hardware and peripherals.
  • Repair computers in a timely manner, and work with clients to troubleshoot their computer issues.
  • Educate clients on products and services Geek Squad offers.
  • Helped to supervise new hires and Customer Service on Geek Squad procedures and processes.
  • Answer many phone calls Assist customers with sales Count drawers Create deposit Service Computers Install software

Top Geek Squad Agent Employers

Show More