What is a Geek Squad Agent?

The work of a geek squad agent is to rectify and repair problems with computers and electronics. However, your duties differ depending on your unique role but commonly consist of identifying clients' needs. You are also responsible for installing and rectifying devices at customers' locations as well as teaching them how to use the electronics. Additionally, you are expected to sustain an active and regular communication line with the supervisor. This is done to secure a high standard of service and ensures the client's gratification. Also, you will have to reply to calls to help customers with technical support or to get more data needed for rectifying issues.

You need to obtain a bachelor's degree or a master's degree to become a geek squad agent. Although, it is possible to get this job with just a GED or high school degree. However, you must have good interaction, evaluation, and technical skills. In addition, you must possess great problem-solving skills to earn an average of $30,978 every year or $14.89 hourly.

What Does a Geek Squad Agent Do

There are certain skills that many geek squad agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, communication skills and initiative.

How To Become a Geek Squad Agent

If you're interested in becoming a geek squad agent, one of the first things to consider is how much education you need. We've determined that 44.6% of geek squad agents have a bachelor's degree. In terms of higher education levels, we found that 3.3% of geek squad agents have master's degrees. Even though some geek squad agents have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Geek Squad Agent
Top Geek Squad Agent Jobs Near You

Geek Squad Agent Career Paths

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of technical support specialist you might progress to a role such as systems administrator eventually. Later on in your career, you could end up with the title information technology manager.

Geek Squad Agent

Average Salary for a Geek Squad Agent

Geek Squad Agents in America make an average salary of $31,924 per year or $15 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $19,000 per year.
Average Geek Squad Agent Salary
$31,924 Yearly
$15.35 hourly

What Am I Worth?

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Roles and Types of Geek Squad Agent

The role of a geek squad agent includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general geek squad agent responsibilities:

  • Responsible for all aspects involved with client deliveries (driving a delivery truck, product set-ups
  • Locates model/serial numbers on units and researches customer information in multiple databases to determine ownership of model number
  • Assist the home delivery driver in all aspects involved with client deliveries (delivery, product set-ups

There are several types of geek squad agent, including:

Agent

Role:

So long to the days of claiming you don't know where you want to go for lunch because, as an agent, you have a lot of decision-making power in your hands. Be prepared to use it.

Agents help clients by acting as their liasion. They negotiate terms of contracts, particularly on a financial level. The more money you make your client, the more money you'll be able to collect. So you'll want to work on your negotiation and persuasion skills.

Agents work in a variety of industries, so you can have your pick of opportunities. Some work in the entertainment industry, while others are in the financial scene. Wherever you end up, you'll most likely be working a full-time job. Although, some client meetings can be done outside of normal work hours. This means you might want to prepare yourself for some late nights.

  • Average Salary: $37,864
  • Degree: Bachelor's Degree

Insurance Agent

Role:

Well, insurance agents are salespeople, they have a very specific industry that they work in. Sometimes they may only sell one type of insurance, but many sell lots of different insurances. This includes car, rental and health.

While, you can get a job as an insurance agent with just a high school degree, many agents have a bachelor's degree. In addition, you need to be licensed in the state where you'll be working. But the learning doesn't stop there. Insurance agent learn a lot through their on-the-job training. Here's to learning something new every day!

  • Average Salary: $51,936
  • Degree: Bachelor's Degree

Licensed Insurance Agent

Role:

A licensed insurance agent works for an insurance company and sells insurance policies to customers new and old. Licensed insurance agents usually have a caseload of current customers that they assist. They answer any questions that customers may have about their policies and use their customer service skills to resolve problems, such as issues with coverage. Licensed insurance agents also need to generate revenue for their company by finding new clients and selling additional policies to existing ones. They need to have excellent communications skills and an extensive knowledge of their company's policies in order to succeed in this position.

Licensed insurance agents need a license from their state in order to work. To get licensed, they need to take a short course on insurance then pass an exam.

There are many different paths to getting an insurance license. Some agents have a bachelor's degree, while others only have a high school diploma and experience working in customer service. Once they are licensed, insurance agents can earn an average salary of $70,610 a year.

  • Average Salary: $54,118
  • Degree: Bachelor's Degree
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States With The Most Geek Squad Agent Jobs

Number Of Geek Squad Agent Jobs By State

RankStateNumber of JobsAverage Salary
1California2,514$34,353
2Texas1,645$25,478
3Florida1,513$17,679
4Pennsylvania1,383$33,699
5Ohio1,265$31,567
6New York1,111$36,258
7Illinois959$32,667
8Massachusetts898$42,414
9Michigan875$29,489
10Arizona805$29,621
11Missouri793$27,062
12Georgia730$23,244
13Colorado580$28,783
14Virginia577$24,642
15Tennessee553$25,893
16Washington546$40,926
17New Jersey543$39,205
18Indiana525$32,020
19Wisconsin518$42,614
20Oregon509$35,559
21North Carolina505$27,810
22Minnesota498$35,561
23Alabama456$31,448
24Maryland436$34,582
25Louisiana385$24,298
26South Carolina384$24,902
27Utah379$26,534
28Oklahoma314$24,089
29Nebraska280$33,585
30Arkansas276$26,284
31Nevada257$27,349
32Mississippi255$25,755
33Kansas243$26,998
34Connecticut230$38,252
35New Hampshire180$43,992
36Idaho165$30,386
37New Mexico156$23,829
38Montana150$36,170
39Delaware144$37,567
40Rhode Island129$41,663
41South Dakota103$39,699
42West Virginia97$27,777
43Vermont95$36,792
44Maine95$37,785
45North Dakota89$39,340
46Iowa78$30,689
47Wyoming76$34,843
48Hawaii71$31,960
49Kentucky19$27,229
50Alaska4$46,554

Geek Squad Agent Education

Geek Squad Agent Majors

Computer Science
16.6 %
Business
13.7 %
Information Technology
12.4 %

Geek Squad Agent Degrees

Bachelors

44.6 %

Associate

30.3 %

High School Diploma

16.9 %

Top Colleges for Geek Squad Agents

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

2. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

3. Boston University

Boston, MA • Private

In-State Tuition

$53,948

Enrollment

17,238

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

5. Northwestern University

Evanston, IL • Private

In-State Tuition

$54,568

Enrollment

8,451

6. Baylor University

Waco, TX • Private

In-State Tuition

$45,542

Enrollment

14,159

7. University of Louisiana at Lafayette

Lafayette, LA • Private

In-State Tuition

$9,912

Enrollment

14,245

8. Ball State University

Muncie, IN • Private

In-State Tuition

$9,896

Enrollment

15,529

9. University of Southern California

Los Angeles, CA • Private

In-State Tuition

$56,225

Enrollment

19,548

10. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition

$7,309

Enrollment

9,142

Top Skills For a Geek Squad Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 36.7% of geek squad agents listed customer service on their resume, but soft skills such as analytical skills and communication skills are important as well.

  • Customer Service, 36.7%
  • Client Devices, 14.9%
  • Consumer Electronics, 12.3%
  • Phone Calls, 4.5%
  • Repair Computers, 4.2%
  • Other Skills, 27.4%

Choose From 10+ Customizable Geek Squad Agent Resume templates

Zippia allows you to choose from different easy-to-use Geek Squad Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Geek Squad Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Geek Squad Agent diversity

Geek Squad Agent Gender Distribution

Male
Male
79%
Female
Female
21%

After extensive research and analysis, Zippia's data science team found that:

  • Among geek squad agents, 21.2% of them are women, while 78.8% are men.

  • The most common race/ethnicity among geek squad agents is White, which makes up 66.2% of all geek squad agents.

  • The most common foreign language among geek squad agents is Spanish at 61.7%.

Online Courses For Geek Squad Agent That You May Like

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1. Virtual Agent Development in Dialogflow ES for Software Devs

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Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center...

2. Virtual Agent Development in Dialogflow CX for Software Devs

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Welcome to "Virtual Agent Development in Dialogflow CX for Software Devs", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your...

3. Your Customer Service Toolbox: Best Practices for Beginners

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Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

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Top Geek Squad Agent Employers

Most Common Employers For Geek Squad Agent

RankCompanyAverage SalaryHourly RateJob Openings
1AIG$91,257$43.871
2Wipro Limited$64,658$31.0929
3Ontario Systems$49,208$23.661
4Target$35,593$17.111
5Fast-teks NOCO$35,589$17.111
6The Answer Group$34,890$16.771
7US Air Conditioning Distributors$34,481$16.581
8Staples$33,922$16.312
9Apex Systems$33,756$16.2312
10CRH Americas$33,427$16.076
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Updated April 6, 2023