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Become A Geek Squad Agent

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Working As A Geek Squad Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Geek Squad Agent Do At Best Buy

* Delighting clients by ensuring a smooth end-to-end delivery process
* Moving client products safely into their home, while unboxing, installing and checking functionality
* Determining the best way to bring merchandise into client’s homes
* Assisting clients in completing all paperwork and obtaining appropriate documentation for proof of delivery
* Hauling away client’s previous technology products either alone or leading two person teams
* Providing training to newly on-boarded Geek Squad drivers

What Does A Geek Squad Agent Do At Best Buy

* Apple Master Consultation Agent manages the Client's services experience from check in thru check out.
* They are responsible for "aligning" with the Client on their specific need, and then ensuring we deliver the service/solution that was jointly agreed upon.
* Attend targeted trainings and complete necessary certifications on Apple products and services.
* Achieve Geek Squad sales goals and meet or exceed Client expectations.
* Monitor the reservation queue throughout the day to make sure all Clients are being helped
* Perform store services (pair a Bluetooth headset with a cell phone, set up parental controls, etc.)
* Manage inbound and outbound phone calls, partner with 3rd Party Vendors and internal Core Services Depots
* Manage the shipping and receiving process for the Precinct
* Review daily, weekly, monthly inventory and que management reporting address issues with DCI and Geek Squad Manager
* Ensure functionality of consultation stations and Client area is stocked with necessary collateral

What Does A Geek Squad Agent Do At Best Buy

* Provide work direction, training and development for a team of Agents.
* Monitors Agent skill set achievement
* Communicate and coach a team of Agents to help achieve Company strategy, local business plans and execute Standard Operating Process (SOP)
* Analyze and evaluate both financial and Agent performance and develop plans to drive Precinct and Autotech Bay performance

What Does A Geek Squad Agent Do At Best Buy

Provide work direction, training and development for a team of Agents

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How To Become A Geek Squad Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Geek Squad Agent jobs

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Geek Squad Agent Career Paths

Geek Squad Agent
Field Service Technician Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Technician Service Manager Account Manager
Client Services Manager
7 Yearsyrs
Lead Technician Account Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Lead Technician Shop Foreman Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Field Service Technician Account Manager Business Developer
Entrepreneur
5 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Systems Technician Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Information Technology Specialist Senior Consultant Manager
Owner/Manager
6 Yearsyrs
Help Desk Analyst Project Manager General Manager
Owner/Operator
6 Yearsyrs
Information Technology Specialist Project Manager Vice President
President/Owner
9 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Technician Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Systems Administrator Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Systems Administrator Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Information Systems Technician Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Information Technology Technician Technical Support Specialist Support Supervisor
Support Manager
6 Yearsyrs
Help Desk Analyst Help Desk Specialist Technical Support Specialist
Support Supervisor
5 Yearsyrs
Information Technology Technician Lead Technician Operation Supervisor
Team Manager
5 Yearsyrs
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Geek Squad Agent Demographics

Gender

  • Male

    77.5%
  • Female

    20.5%
  • Unknown

    1.9%

Ethnicity

  • White

    75.7%
  • Hispanic or Latino

    13.5%
  • Asian

    7.7%
  • Unknown

    2.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    60.7%
  • French

    6.3%
  • Japanese

    4.5%
  • Portuguese

    3.6%
  • Hindi

    3.6%
  • Chinese

    2.7%
  • Russian

    2.7%
  • Arabic

    2.7%
  • Vietnamese

    1.8%
  • German

    1.8%
  • Urdu

    1.8%
  • Italian

    1.8%
  • Berber

    0.9%
  • Sami

    0.9%
  • Somali

    0.9%
  • Romanian

    0.9%
  • Ukrainian

    0.9%
  • Carrier

    0.9%
  • Korean

    0.9%
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Geek Squad Agent

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Geek Squad Agent Education

Geek Squad Agent

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Top Skills for A Geek Squad Agent

ComputerHardwareRepairComputersGeekSquadCustomerServicePhoneCallsBestBuyTroubleshootVirusRemovalSetupLaptopsPrecinctTechnicalSupportMac OSAppleMalwareCustomerSatisfactionSoftwareInstallationPCSServiceSolutionsInternet

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Top Geek Squad Agent Skills

  1. Computer Hardware
  2. Repair Computers
  3. Geek Squad
You can check out examples of real life uses of top skills on resumes here:
  • Repaired faulty computer hardware and peripherals.
  • Repair computers in a timely manner, and work with clients to troubleshoot their computer issues.
  • Educate clients on products and services Geek Squad offers.
  • Helped to supervise new hires and Customer Service on Geek Squad procedures and processes.
  • Answer many phone calls Assist customers with sales Count drawers Create deposit Service Computers Install software

Top Geek Squad Agent Employers

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