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Become A Geek Squad Agent

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Working As A Geek Squad Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Geek Squad Agent Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Geek Squad Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Geek Squad Agent jobs

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Geek Squad Agent Career Paths

Geek Squad Agent
Field Service Technician Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Technician Service Manager Account Manager
Client Services Manager
7 Yearsyrs
Lead Technician Account Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Lead Technician Shop Foreman Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Field Service Technician Account Manager Business Developer
Entrepreneur
5 Yearsyrs
Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Information Systems Technician Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Information Technology Specialist Senior Consultant Manager
Owner/Manager
6 Yearsyrs
Help Desk Analyst Project Manager General Manager
Owner/Operator
6 Yearsyrs
Information Technology Specialist Project Manager Vice President
President/Owner
9 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Technician Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Systems Administrator Operations Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Systems Administrator Business Analyst Product Manager
Sales Manager
5 Yearsyrs
Specialist Sales Specialist Senior Sales Representative
Senior Representative
5 Yearsyrs
Information Systems Technician Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Information Technology Technician Technical Support Specialist Support Supervisor
Support Manager
6 Yearsyrs
Help Desk Analyst Help Desk Specialist Technical Support Specialist
Support Supervisor
5 Yearsyrs
Information Technology Technician Lead Technician Operation Supervisor
Team Manager
5 Yearsyrs
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Geek Squad Agent Demographics

Gender

Male

77.5%

Female

20.5%

Unknown

1.9%
Ethnicity

White

75.7%

Hispanic or Latino

13.5%

Asian

7.7%

Unknown

2.5%

Black or African American

0.6%
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Languages Spoken

Spanish

60.7%

French

6.3%

Japanese

4.5%

Portuguese

3.6%

Hindi

3.6%

Chinese

2.7%

Russian

2.7%

Arabic

2.7%

Vietnamese

1.8%

German

1.8%

Urdu

1.8%

Italian

1.8%

Berber

0.9%

Sami

0.9%

Somali

0.9%

Romanian

0.9%

Ukrainian

0.9%

Carrier

0.9%

Korean

0.9%
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Geek Squad Agent Education

Schools

University of Phoenix

16.6%

Pennsylvania State University

8.0%

University of Maryland - University College

6.5%

George Mason University

6.0%

Western Governors University

6.0%

Northern Virginia Community College

5.5%

University of Houston

5.0%

Strayer University

4.5%

Liberty University

4.5%

Lamar University

4.0%

ECPI University

3.5%

Prince George's Community College

3.5%

University of Louisiana at Lafayette

3.5%

Anne Arundel Community College

3.5%

Sam Houston State University

3.5%

Community College of Allegheny County

3.5%

University of North Texas

3.0%

University of Cincinnati

3.0%

Middle Tennessee State University

3.0%

University of Central Oklahoma

3.0%
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Majors

Computer Science

16.6%

Business

15.9%

Information Technology

13.8%

Computer Information Systems

9.5%

Computer Networking

8.0%

Criminal Justice

4.1%

Computer Engineering

3.9%

Electrical Engineering

3.3%

Psychology

3.2%

Communication

2.9%

Graphic Design

2.8%

General Studies

2.5%

Electrical Engineering Technology

1.9%

Computer Technical Support

1.9%

Finance

1.8%

Information Systems

1.8%

Liberal Arts

1.7%

Management

1.6%

Management Information Systems

1.4%

English

1.3%
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Degrees

Bachelors

41.9%

Other

27.7%

Associate

20.2%

Masters

6.2%

Certificate

2.4%

Diploma

1.2%

Doctorate

0.3%

License

0.1%
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Top Skills for A Geek Squad Agent

ComputerHardwareRepairComputersGeekSquadCustomerServicePhoneCallsBestBuyTroubleshootVirusRemovalSetupLaptopsPrecinctTechnicalSupportMac OSAppleMalwareCustomerSatisfactionSoftwareInstallationPCSServiceSolutionsInternet

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Top Geek Squad Agent Skills

  1. Computer Hardware
  2. Repair Computers
  3. Geek Squad
You can check out examples of real life uses of top skills on resumes here:
  • Repaired faulty computer hardware and peripherals.
  • Repair computers in a timely manner, and work with clients to troubleshoot their computer issues.
  • Educate clients on products and services Geek Squad offers.
  • Helped to supervise new hires and Customer Service on Geek Squad procedures and processes.
  • Answer many phone calls Assist customers with sales Count drawers Create deposit Service Computers Install software

Top Geek Squad Agent Employers

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