Top Geek Squad Agent Skills

Below we've compiled a list of the most important skills for a Geek Squad Agent. We ranked the top skills based on the percentage of Geek Squad Agent resumes they appeared on. For example, 23.0% of Geek Squad Agent resumes contained Computer Hardware as a skill. Let's find out what skills a Geek Squad Agent actually needs in order to be successful in the workplace.

The six most common skills found on Geek Squad Agent resumes in 2020. Read below to see the full list.

1. Computer Hardware

high Demand
Here's how Computer Hardware is used in Geek Squad Agent jobs:
  • Experience diagnosing and repairing every conceivable computer hardware or software problem
  • Repaired faulty computer hardware and peripherals.
  • Performed preventive maintenance on computer hardware.
  • Diagnose and repaired Computer Hardware/Software issues.
  • Perform all computer hardware and software related repairs, upgrades and installations at the client's home and business.
  • Diagnosed and repaired computer hardware and software related issues to ensure all repair requests met or exceeded customer satisfaction.
  • Specialized work in virus removal, program software, and computer hardware install.
  • Provide customer service, conduct computer hardware and software diagnostics and repair.
  • Answer user inquires regarding computer hardware or software including Windows 7..
  • Assist clients with computer hardware and software issues.
  • Repair and maintenance of computer hardware and systems.
  • Repaired all manner of computer hardware problems.
  • Install computer hardware for upgrades and repair.
  • Fixed computer hardware and software problems.
  • Diagnosed and repaired computer hardware, operating systems, applications, and softwares.
  • Provided technical support and performed repairs of computer hardware and software.
  • Diagnose and repair computer hardware and software issues Sales
  • Designed computer hardware and software Performed tests and determined stability of hardware Presented a PowerPoint presentation about what we have learned
  • Repair computer hardware/software Maintain back office paperwork Explain services/repairs to clients Oversee general operations

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2. Customer Service

high Demand
Here's how Customer Service is used in Geek Squad Agent jobs:
  • Resolved unsatisfactory customer service issues and complaints; investigated root cause; identified and implemented action plans to prevent recurrences.
  • Maintained excellent customer service skills to communicate client needs effectively and provide quality service to enhance customer satisfaction.
  • Interact with clients; communicating technological issues meanwhile searching for solutions and simultaneously providing them excellent customer service.
  • Provided customer service whereby communicated and educated customer on proper and optimal use of their new product.
  • Provided excellent technical and customer service support in setting-up, maintaining and physical repair of computers.
  • Maintained daily communications with the coordinator to ensure quality in service and meet customer service satisfaction.
  • Provide exemplary customer service, including giving customers solutions to a variety of computer challenges.
  • Handled all business sales consultation setups and scheduled residential in-home customer service consultation.
  • Demonstrated professional courtesy and customer service to ensure a comfortable environment for clients.
  • Provided excellent customer service to customers who brought in damaged and/or infected computers.
  • Provide customer service - answering information requests and providing product advice to private/business customers
  • Provided excellent customer service while repairing computer problems Sold computer services and computer products
  • Preformed a variety of customer service duties including diagnosing issues with electronics.
  • Assist customers with computer and technological problems while providing exceptional customer service.
  • Excelled at initiating and closing sales transactions and providing solution-driven customer service.
  • Manage upset customers, conflicts and challenging situations delivering outstanding customer service.
  • Demonstrated excellent customer service by addressing any and all customer concerns.
  • Provided end-to-end solutions to each customer while giving excellent customer service.
  • Supervised all customer service issues * Improved business revenue and customer loyalty
  • Exercised excellent customer service skills while ensuring quality and accuracy.

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3. Geek

high Demand
Here's how Geek is used in Geek Squad Agent jobs:
  • Maintained department communications and performs administrative activities for the Geek Squad Precinct.
  • Validated customer satisfaction and provided feedback to Geek Squad Supervisor.
  • Trained Agents on computer hardware and software theory, along with virus removal and data backup as per Geek Squad SOP.
  • Manage the Geek Squad check-in and check-out desk for customers and to help them solve their IT needs while selling services.
  • Manage monthly P&L as Geek squad senior, performed monthly training, communicate with district to uphold district standards.
  • Test computers for problems, suggest diagnosis for solutions to problems, submit paper work and customer information to Geek Squad.
  • Followed up with customers for the progress of products and was expected to personify and uphold the Geek Squad service standards.
  • Managed the Geek Squad check-in and check-out experience for customers and help them find the complete solution that meets their expectations.
  • Counter Geek Squad Agent, dealing with clients both in person, and over the phone providing them with technical support.
  • Promoted to Colorado Springs as Geek Squad Supervisor and am now seeking more advancement than the store has to offer.
  • Core job responsibility is to repair and setup new computers while advising employees of their duties as Geek Squad Agents.
  • Assist store leadership in running the sales floor, coaching Geek Squad service offerings, and development of selling skills.
  • Assisted Geek Squad Consultant Agents with the checking process of client s product as well as basic troubleshooting when needed.
  • Provide excellent customer service to create an ongoing service with our clients that promotes and expands the Geek Squad brand.
  • Helped location rise to become one of the highest-rated Geek Squad precincts in the country due to consistency and professionalism.
  • Job duties: Geek Squad in-store technician responsible for all in-store PC repair and shipping management for vendor repairs.
  • Assisted Clients achieve an excellent experience with Geek Squad when things don't go the way it should have.
  • Provide Training for Computers, Home Theater, and Car electronic for the all sales and Geek Squad associates.
  • Designated as responsible for the operations of the Geek Squad, in the absence of Geek Squad supervisory personnel.
  • Managed day-to-day Geek Squad operations in order to keep a timely schedule and keep customers satisfied with our service.

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4. Technical Support

high Demand
Here's how Technical Support is used in Geek Squad Agent jobs:
  • Provided technical support such as installation, maintenance and repairs of network apparatus and peripherals.
  • Provided technical support and general technical knowledge to ensure client comfort with purchased electronics.
  • Worked in a fast paced retail environment performing computer-related installations and technical support.
  • Provided technical support and crisis management for all electronic products.
  • Provided technical support for business clients in-store and on-site when necessary
  • Provided technical support to end-users in hardware/software proficiency as needed.
  • Provided technical support and education to customers and co-workers.
  • Monitored and responded phone and e-mail requests for technical support
  • Executed daily operations of computer technical support issues.
  • Perform PC-related installations and technical support.
  • Provided PC/Mac related technical support.
  • Provide Tier 1 Technical Support to Clients calling in for Product Support to an Industry leader in Computer Repair Services.
  • Provide technical support to associates, retail clients, and Magnolia installers as it relates to resolving complex installation projects.
  • Provided superb technical system and user support by responding to calls, email, and personal requests for technical support.
  • Connected clients with next tier of Technical Support for more intensive assistance while clearly communicating the process to the clients.
  • Provide computer, phone, and tablet technical support for clients, and maintain sales of technical support services.
  • Set up appointments to work field agents to visit the client for face to face technical support needs.
  • Provided tier 1 technical support to clients in the store, and via phone support.
  • Assist customers with technical support of desktop computers, applications, and related technology.
  • Worked in a team-oriented environment to provide customers with technical support and PC repair.

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Geek Squad Agent jobs:
  • Complete phone calls to clients when information is needed for repair, pick up's and to schedule appointments.
  • Answer phone calls to assist clients over the phone with technical support or answer questions the client may have.
  • Manage inbound and outbound phone calls and successfully handle escalation process with third party vendors when needed.
  • Make phone calls to clients to notify units are ready for pick up.
  • Answer phone calls regarding appointments, product information, progress of their computer.
  • Answered and transferred phone calls on a multi phone channel
  • Provided base level IT support to clients Handled a large volume of phone calls, chat and emails.
  • Answer phone calls from clients in a professional manner Scheduled appointments.

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6. Best Buy

high Demand
Here's how Best Buy is used in Geek Squad Agent jobs:
  • Required to have extensive knowledge of Best Buy best practices and standard operating procedure regarding repair entitlement and methodology.
  • Updated existing customer information within Best Buy company systems.
  • Demonstrated professionalism and tact that led to a promotion and pay increase within two months of being a Best Buy employee.
  • Strive to meet Best Buy's monthly sales goals by selling computer service plans and/or extended warranty's to customers.
  • Informed customers about Best Buy services that can help them achieve and maximize their desired purchase through a complete solution.
  • Employed a variety of roles within Best Buy to develop a diverse profile including management, sales and technical support.
  • Performed computer repairs and problem solving as an Aries+ certified Geek Squad agent, Best Buy's in-house repair department.
  • Managed repair database for Best Buy and vendors to ensure proper inventory maintenance contracts and repair procedures are followed.
  • Informed clients in detail about the services performed by Best Buy Geek Squad pricing as well as warranty coverage.
  • Contract job, working with Best Buy Geek Squad doing home theater delivery and installation, provides excellent customer service
  • Diagnosed, repair and upgraded a variety of computers systems, from or not purchase by Best Buy.
  • Trained in Best Buy's promises & Trust methods to maximize sales expertise and drive profitable revenue outcomes.
  • Supported the initial roll out of our first learning management system after Best Buy acquired Geek Squad.
  • Serviced calls for Best Buy's clients that needed a more in-depth solution to their technical issues.
  • Do to my great customer service ability best buy's financial department rank top in the district.
  • Managed a team of 6 for break/fix repairs, as well as Warranty issues through Best Buy.
  • Provide solid advice and explanations of Best Buy services and products in order to achieve customer goals.
  • Inform all customers of special offers related to their product as well as Best Buy exclusive offers.
  • Increased Best Buy and Geek Squad brand visibility within the local community through organized volunteer activities.
  • Provided clients with exceptional in home service to build lasting relationships with the Best Buy brand.

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7. Hardware Issues

high Demand
Here's how Hardware Issues is used in Geek Squad Agent jobs:
  • Worked with one other employee on multiple software and hardware issues anywhere from simple problems to long intense problems.
  • Provided technical support to customers with various software and hardware issues ranging from networking, viruses and replacing hardware.
  • Identify and improve process of assessing, testing and repairing clients' software and hardware issues.
  • Diagnose and repair software and hardware issues with client's Windows Vista and earlier machines.
  • Provide support and resolution for customers experiencing windows and apple software and hardware issues.
  • Diagnose, fix, and repair software hardware issues on customer computers.
  • Communicated software and hardware issues to trouble shoot computers with IT applications.
  • Diagnosed software and hardware issues for over 15 computers daily.
  • Diagnose and repair laptop and desktop software and hardware issues, logging and completing work order tickets.
  • Repair hardware issues and software issues within a efficient time frame.
  • Checked in customer s computers and also helped fix many software and hardware issues that the customers faced.

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8. Troubleshoot

high Demand
Here's how Troubleshoot is used in Geek Squad Agent jobs:
  • Improved service and support skills through continual personal development and ongoing training to effectively assist customers with hardware and software troubleshooting.
  • Worked with customers and management to install a quality product by providing, scheduling, troubleshooting and participating in customer discussions.
  • Perform Troubleshooting measures and implement virus removal tools to ensure compatibility and keep devices running at peak performance.
  • Performed basic diagnostics and troubleshooting to for checked-in product to ensure customer satisfaction and efficient turn-around time.
  • Trained and developed computer technicians on computer troubleshooting, maintenance and repair in a customer service environment.
  • Focused on successfully troubleshooting & resolving PC hardware/software issues by consistently applying store protocol and procedures.
  • Follow standard and procedures to install, monitor, upgrade hardware/software and troubleshoot all computer-related devices.
  • Provided support for clients encountering technological issues through step by step troubleshooting and resolution.
  • Entered commands and observed system functionality to verify correct operations and troubleshoot errors.
  • Conduct preliminary troubleshooting of issues via phone and articulate solutions to customers.
  • Assisted customers experiencing technical difficulties by troubleshooting and other related technical difficulties.
  • Developed customer service, time management, and troubleshooting methodology skills.
  • Install and troubleshoot media streaming devices, including network connected/controllable devices.
  • Specialized skills in repair and troubleshooting, motherboard installation and replacement.
  • Assisted other Technical Support Specialists in troubleshooting difficult or time-sensitive problems.
  • Respond to customer concerns and troubleshoot existing technology not functioning properly.
  • Supported repairs and troubleshooting on a variety of operating systems and hardware
  • Provided skilled administrative support for computer troubleshooting and repair team.
  • Performed initial troubleshooting of reported issues and advised customers accordingly.
  • Hone troubleshooting methodologies to solve problems quickly and accurately.

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9. Virus Removal

high Demand
Here's how Virus Removal is used in Geek Squad Agent jobs:
  • Performed virus removals using various software.
  • Provided customers with solutions based on diagnostic results to include; virus removal, software installs/uninstalls and hardware upgrades.
  • Performed advanced repairs on computer units using certified diagnostic tools, standalone virus removal tools, and optimization tool.
  • Perform virus removals, increase computer performance by removal of junk files, and remove potentially harmful programs.
  • Performed computer repair services such as diagnostics, hardware installation, networking, and virus removal.
  • Diagnosed problems with computer software issues, virus removal, hardware failures and networking.
  • Repair computers including: software repair, hardware repair, and virus removal.
  • Resolve almost any technology issue, ranging from virus removal to data recovery.
  • Perform manual virus removals when scans can't completely remove threat.
  • Assist repair agents with in-store virus removals.
  • Performed data backups and file recovery, virus removal, and Windows and Mac OS reinstallations.
  • Performed data recoveries, virus removals, user trainings, and OS repairs/installs.
  • Perform Pc Set-up OS installs, data transfers, and Virus removals.
  • Experienced in computer optimizations, data transfers, and virus removals.
  • Performed regular maintenance; optimizations, virus removal, malware removal, software updates.
  • Perform personalized new computer set up Virus removal, hard drive replacement and memory install Reinstalled operating systems

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10. Setup

high Demand
Here's how Setup is used in Geek Squad Agent jobs:
  • Diagnose problems with customer computers *Provide basic computer repair *Setup customer computers to run optimally
  • Recommended and setup wireless networks to residential and business clients.
  • Completed computer setups in an efficient and comprehensive matter.
  • Coordinated and implemented inventory management and networking setup
  • Maintained proficiency in software/hardware maintenance and setup.
  • Network setup, configuration and security.
  • Assisted in PC maintenance that included basic setup of new computers, virus removal, software setup and hardware install.
  • Used time efficiently when not serving customers, including installing setup packages, running scans, and performing RMA.
  • Transferred and backed up customers' documents and new system setups, resulting in sound, secure technologies.
  • Created custom computer setups for both residential and commercial customers through consultation, design, and installation.
  • Perform data transfers/backups, hardware and software installations and removals, network setups and password recovery.
  • Trained each customer on their new home theater setup and answered all questions about operation.
  • Performed wired and wireless network setup for diverse home clients and businesses.
  • Educated employees on proper setup, diagnosis, and backup of Outlook.
  • Perform PC setups, Software, RAM, and Hard Drive installations.
  • Recorded and filed all setups, check ins, and checkouts.
  • Repaired, upgraded, and setup computers for hundreds of customers.
  • Set up and confirmed appointments for computer or Home Theater issues/setups.
  • Performed installation of operating systems, as well as device setups
  • Home theater installation/repair, sales, and networking setup.

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11. Precinct

high Demand
Here's how Precinct is used in Geek Squad Agent jobs:
  • Contributed ideas for enhancing operations and precinct organization.
  • Maintained department communication between precinct and vendors.
  • Perform general secretarial duties, such as phone calls, data entry, scheduling and maintaining overall precinct functionality and fluidity.
  • Created monthly business plans to drive financial and operational outcomes of the precinct, district, territory, and overall organization.
  • Oversee the Geek Squad (computer repair) Agents and overall performance and operations of the Geek Squad Precinct.
  • Maintained records through the use of computer analysis and dealt with over 200 units in precinct at a time.
  • Assist the Advanced Repair Agents with repairs and manage the day to day operations of the Precinct.
  • Executed end-to end operations, sales, strategies, and fulfillment services for the Geek Squad Precinct.
  • Worked with adapting agents for accurate and quick turn around time for units checked into precinct.
  • Lead a team of 12 employees and oversee the financial and operational outcomes of the precinct.
  • Make weekly schedules for all Agents within the precinct and Auto Tech install bay.
  • Lead the team and drive the financial and operational outcomes of the Precinct.
  • Ordered precinct supplies and handled shipping and receiving of client product.
  • Managed Precinct, Solution Central and Auto Tech bay.
  • Maintain a clean, welcoming, and organized precinct.
  • Provided assistance to employees as a precinct manager.
  • Answer telephone calls coming into the precinct.
  • Maintained cleanliness and presentation in back of precinct Directed calls to appropriate individuals and departments.
  • Performed work both at counter to identify problems clients were experiencing as well as back of precinct to repair problems identified.
  • Take e-learnings to ensure Precinct standards and policies up to date and obtain certifications for Geek Squad practice.

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12. OS

high Demand
Here's how OS is used in Geek Squad Agent jobs:
  • Promoted cross-functional connectivity by organizing biweekly meetings to communicate district goals and relay expectations to employees.
  • Diagnose customer computer and other technologies, and clarify customer conflicts with patience and sensitivity.
  • Focused primarily on network security, anti-virus operations and hardware diagnostics and repair.
  • Diagnosed performance problems, installed protective software with current definitions and application updates.
  • Maximize productivity of all technology, from cost-efficient to luxurious and exclusive.
  • Perform diagnostic evaluation on customers' computer and provide solution options.
  • Diagnosed operating system problems and assign technicians to preform repairs.
  • Consulted clients regarding technology issues to give accurate and timely diagnoses
  • Installed and customized Windows and Macintosh operating systems for users.
  • Diagnosed and repaired multiple electronic and computer-related device issues.
  • Skilled at diagnosing and repairing hardware and software-related problems.
  • Diagnosed various technological problems to provide solutions for clients.
  • Upgraded and executed diagnostics of non-functional hardware components.
  • Perform thorough diagnostics for customers with problematic devices.
  • Maintained operating budgets and costs to repair electronics.
  • Optimized production scheduling to lower production cost.
  • Diagnosed hardware malfunctions and replaced faulty components.
  • Performed full diagnostics to identify hardware failures.
  • Boosted team performance through training and accountability.
  • Diagnosed operating system problems and preform repairs.

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13. Apple

high Demand
Here's how Apple is used in Geek Squad Agent jobs:
  • Installed audio/video equipment and computers (Apple/Windows) in both residential and commercial environments.
  • Update and protect newly purchased computers with the latest Windows or Apple operating system software and active and updated anti-virus software.
  • Helped as the specific Apple technician and sales associate focusing on Apple repairs and sales of Apple products.
  • Facilitate in-store sales, software/hardware installations, and service on PC, Apple, and mobile computing products.
  • Repaired internal computer components including laptops and desktops for both Windows Operating Systems and Apple Operating Systems.
  • Diagnosed and repaired desktop computers, Apple computers, laptops, and many more devices.
  • Installed virtual machines, in order to run Windows, Linux, or Apple OS.
  • Install, Repair, and Renew Operating Systems of Apple and Microsoft related computers.
  • Configured PC/Apple networks, basic servers, wireless/wired printers and Networked storage systems.
  • Led technical support for Apple clients, both hardware and software related issues.
  • Worked with several operating systems including Microsoft Windows, Apple, and Linux.
  • Provided the only Apple support available in that store location.
  • Educated in Apple & Windows as a specialist.
  • Attained Apple Product Professional Certification (ASTO).
  • Certified as an Apple Sales Professional.
  • Support Windows and Apple products.
  • Repaired and diagnosed Dell, HP, Apple, ASUS, Gateway, etc.
  • End user support with Office, Windows 7/8, Apple products.
  • Perform client education of Apple products (watches, iPads, iPhones, iMACs, etc.)

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14. Service Solutions

high Demand
Here's how Service Solutions is used in Geek Squad Agent jobs:
  • Developed product and service solutions for customers buying new technology
  • Performed basic testing to determine product needs and service solutions; maintained, repaired, and serviced client technology and devices.
  • Assist customers at the counter and over the phone with computer related questions; preform basic troubleshooting to determine service solutions.
  • Research and resolve client issues check and run basic diagnostic test to determine product needs and service solutions.
  • Analyze and diagnose computer systems to determine product needs and service solutions.
  • Reach and surpass target revenue for sales of service solutions.
  • Performed basic testing to determine product needs and service solutions Facilitated in-store sales, upgrades, installations and service of electronics

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15. Computer Issues

average Demand
Here's how Computer Issues is used in Geek Squad Agent jobs:
  • Provided technical support to customers regarding computer issues.
  • Remedy software and other computer issues through knowledge of TCP/IP, data recovery and backup utilities as well as device configuration.
  • Assisted clients with minor computer issues, and handled check in and check out processes for computers and other electronics.
  • Addressed customer concerns related to computer hardware, computer networking, accessories, and other various computer issues.
  • Addressed client concerns regarding non related computer issues; such as products, services, financing, etc.
  • Assist customers with computer issues: diagnostics, hardware installation, removing viruses, and data backup.
  • Assisted clients experiencing technical difficulties by diagnosing the cause and other related computer issues.
  • Diagnosed and repaired broad-scope computer issues from hardware and software to virus removals.
  • Support customers with any computer issues that might have at the present time.
  • Assist client with troubleshooting various computer issues as well as setup new computers.
  • Worked side by side with customers to determine cause for computer issues.
  • Provided in store service and repair to customers with computer issues.
  • Repaired hardware and resolved software computer issues based on customer needs.
  • Provide technical hardware and/or software support to customers with computer issues.
  • Acquired Skills: How to diagnose computer issues and fix them.
  • Assist with customer issue to identify their computer issues.
  • Initial contact for all customer related computer issues.
  • Diagnose computer issues and repair problem areas.
  • Assist customers find solutions for computer issues.
  • Help people with common computer issues.

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16. PCS

average Demand
Here's how PCS is used in Geek Squad Agent jobs:
  • Diagnose and repair customer and company computers Data recovery and data backup for customers Improved speed and functionality for user PCs
  • Assist sales team in selling PCs, Geek Squad services, and digital media subscriptions Environment: Windows 2000, XP.
  • Optimize customers' new PCs: anti-virus install, updating windows, removing trial software, and creating recovery CD's.
  • Performed software-related fixes, transferring customer's data, and hardware installations on both Apple Mac and PCs.
  • Performed hardware upgrades on various models of PCs, laptops, and operating systems and system components.
  • Worked under high stress loads, sometimes working on up to 10 PCs while helping customers.
  • Consulted and repaired clients tech, such as laptops, PCs, Pinter's and more.
  • Help Clients with minor computer issues and check in PCs that need further work.
  • Specialized in troubleshooting PCs, Macs, tablets, TVs, and mobile devices.
  • Served as a customer-support and sales representative for new PCs and PC services.
  • Assisted customers with finding and purchasing PCs, laptops, and related products.
  • Down time includes setting up new PCs and function testing items.
  • Repaired mostly PCs running Windows ranging from Windows 98 to Windows Vista
  • Set up of Apple and Windows PCs to client specifications.
  • Provide troubleshooting consultation with customers on their laptop and PCs.
  • Provided on-site service, repair and installation of customer PCs.
  • Assembled custom built PCs to customer specifications and requirements.
  • Assembled computers and customized hardware on customers' PCs.
  • Customized setups on PCs and laptops.
  • Recommended new PCs and updated software.

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17. Backup

average Demand
Here's how Backup is used in Geek Squad Agent jobs:
  • Performed transfers and backups of sensitive client information
  • Performed computer backup for customers.
  • Performed backups of machine information.
  • Recommend hardware, software, network and data backup solutions for customers including wired and wireless LAN/WAN configurations.
  • Inventory specialist -Maintained, repaired and service client technology and devices -Performed backup for clients and other agents.
  • Perform file backups, system restores and remove viruses on PC's and laptops when needed.
  • Manage Client Data Privacy concerns with Data Backups and ensure protection of personal data.
  • Performed OS installations and upgrades, software installations, and file system backups.
  • Used machines provided in order to perform data backups on unusable hard drives.
  • Walk customers through the backup of personal files to external devices.
  • Perform upgrades, backups, installations and various services to clients.
  • Provided backup to sales floor, Consultation Agents, Counter Operations.
  • Perform backup for other agents and other duties as assigned.
  • Performed data retrieval, backups, and transfers for clients.
  • Perform data backup and transfers while ensuring customer privacy.
  • Performed data security, backup, and transfer procedures.
  • Perform data backup/recovery, and hard drive cloning.
  • Implemented and maintained data backups for clients.
  • Performed data backups and system restores.
  • Perform data backups and data retrievals.

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18. Internet

average Demand
Here's how Internet is used in Geek Squad Agent jobs:
  • Utilize the quick options of a smart phone including, text, talk, internet, calendar and other mobile functions.
  • Provide assistance in troubleshooting hardware, peripherals, software, operating systems and internet connections issues at various complexity levels.
  • Provided solutions to consumers for networking, computer, software, BlackBerry, and other internet capable devices.
  • Web Browsers Troubleshooting (Internet Explorer, Firefox, Chrome, Safari and Opera).
  • Installed operating systems for customers and demonstrated how to use the software and internet.
  • Educated clients and their families on their computers and internet safely.
  • Repair Internet and wireless problems on wireless enabled devices.
  • Assessed various problems with Operating Systems and Internet connection.
  • Fix internet issues, on counter diagnostics, troubleshooting.
  • Provided technical support via telephone and Internet.
  • Installed, mounted, and trouble shot TV, internet connections, and home theater equipments in commercial and residential environments.
  • Work with clients in the home and businesses to setup and troubleshoot networks and Internet service providers.
  • Installed and configured software suites such as Microsoft Office, Adobe Photoshop and Internet Security programs.
  • Repaired software as relates to internet connectivity on pc's.
  • Boot to OS, unable to use internet, removing virus/ malware, hardware diagnostics and etc.)

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19. Initial Contact

average Demand
Here's how Initial Contact is used in Geek Squad Agent jobs:
  • Provided initial contact with clients and worked with sales team, explaining services and technology to help achieve business goals.
  • Provided initial contact with customers, plus checked in products for service.
  • Provide initial contact with clients and check in products for service.
  • Provided initial contact with clients.
  • Provided initial contact with customers and telephone technical support.
  • Provided initial contact with customers to help determine product needs and solutions in various departments throughout the store.

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20. Complete Solution

average Demand
Here's how Complete Solution is used in Geek Squad Agent jobs:
  • Manage Client check-in and check-out experience for customers helping them find the complete solutions that work best for them.
  • Managed the check-in & check-out experience for clients and helped find the complete solution for their technical problems.
  • Coach all employees about proper customer service, and how to offer them the best complete solution.
  • Manage client check in and check-out experiences and help provide a complete solution for their tech problems.
  • Facilitated the complete solution of product sales, upgrades, installations and service in the store.
  • Counseled clients on repairs versus replace decisions and helped them find the complete solution.
  • Engage customers using selling skills to provide complete solutions to their technology challenges.
  • Assist the client in finding the complete solution for their technology needs.
  • Offered the complete solution and buying experience for the customer.
  • Help customers find the complete solution that works for them.
  • Help find complete solutions and provide troubleshooting for tech problems.

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21. Sales Floor

average Demand
Here's how Sales Floor is used in Geek Squad Agent jobs:
  • Test returned products and decide if items should be put back on the sales floor or shipped to the manufacturer.
  • Led small team (2-4) in facilitating learning process and transferring that knowledge to sales floor and clients.
  • Manage busy retail sales environment by assisting with overrides and flexing associates to appropriate ares of the sales floor.
  • Work efficiently with sales floor reps to come up with the best solution and deal for customer.
  • Supported the sales team by communicating with potential customers on sales floor about computer features.
  • Warehouse worker - Unloaded product, filled sales floor, shipped and received product.
  • Monitored, maintained, and refreshed sales floor inventory valued over $100,000.
  • Confirmed products were presented in a structured fashion on the sales floor.
  • Moved inventory from storage room to sales floor on a daily basis.
  • Process and return items back to the Sales Floor through functionality checks.
  • Sell computers, services, and accessories on the sales floor!
  • Helped customers with tech questions on the sales floor.
  • Worked on the sales floor to push company services.
  • Assisted customers on sales floor during high traffic promotions.
  • Provided sales assistance to customers on sales floor.
  • Assist customer on sales floor with new purchases.
  • Assisted computer sales floor as necessary.
  • Cashier and Customer assistance on sales floor
  • Applied security tags to products and moved it to sales floor or warehouse storage.
  • De-escalated in-bound calls to free up sales floor.

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22. Electronic Devices

average Demand
Here's how Electronic Devices is used in Geek Squad Agent jobs:
  • Assisted in shipping and receiving of electronic devices/hardware, and maintaining an inventory of customer property.
  • Provide customer education on proper use and technical application of newly purchased electronic devices.
  • Performed mostly diagnostic and troubleshooting on a variety of systems and other electronic devices.
  • Provided client consultation for troubleshooting and repair of electronic devices and computers.
  • Provided demonstrations and educational tutorials on all electronic devices carried in store.
  • Diagnosed and repaired clients' malfunctioning computers and electronic devices.
  • Experienced troubleshooting and repairing computers and other electronic devices.
  • Provide great customer service and troubleshooting of electronic devices.
  • Assisted customer is purchasing electronic devices.
  • Integrate, network, and/or repair consumer electronic devices as well as tutor customers on the operation of their products.
  • Assist and make sales in fixing hardware-related and software-related issues with computers, phones, and other electronic devices.
  • Repaired and troubleshot all manner of problems on electronic devices, including computers, televisions, and household appliances.
  • Diagnose, repair, replace or remove faulty hardware and software on electronic devices.
  • General PC repairs, Anti-Virus removal, and data retrieval for all electronic devices.
  • Diagnose and repair computers, printers, laptops, electronic devices and network peripherals.
  • Maintain a high level of knowledge on all new and trendy electronic devices.
  • Maintained strong technical knowledge of a variety of electronic devices.
  • Fixed and operated multiple PC's and other electronic devices.
  • Instructed customers of use of all new electronic devices.
  • Consult with clients on all electronic devices.

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23. Windows XP

average Demand
Here's how Windows XP is used in Geek Squad Agent jobs:
  • Install virus protection, operating systems (Windows XP through Windows 7) or custom software per request by customer.
  • Specialized in troubleshooting Windows XP, Vista, Windows 7 as well as Mac OS X operating systems.
  • Provided employees with in depth knowledge surrounding troubleshooting and repairing Windows XP through Windows 7 machines.
  • Repaired/re-installed corrupt operating systems; Windows XP through Windows 8, and Mac OS.
  • Performed data migration and Windows 7 installation from Windows XP and Windows Vista.
  • Perform various tasks on all Operating Systems, Windows XP/7/8/10, OSX.
  • Installed Windows XP, Vista, Macintosh 10.x.x.
  • Provided Tech Support for Windows XP, Windows 7, and MAC OS.
  • Provided training and support for Windows XP, Windows 7, Windows 8, and Macintosh operating systems.
  • Repair of Operating Systems including Windows XP, and Windows Vista 4.

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24. Computer System

average Demand
Here's how Computer System is used in Geek Squad Agent jobs:
  • Assist individuals and business to upgrade computer hardware, installed computer software, and upgrade computer system for compatibility and security.
  • Checked in computer systems using designated applications and company standards.
  • Performed troubleshooting and repair services on customer's electronics and computer systems, both over the phone and in the store.
  • Provided customers with recommendations for products to purchase with new systems to optimize experience of using their new computer systems.
  • Repair All Computer systems (Mac and PC) Run hardware diagnostics to determine problem areas on or around motherboards.
  • Performed both hardware and software support and installation as well as performed troubleshooting of computer systems and related equipment.
  • Maintain all display computer systems by installing ARCHIE on PC systems and Mac demo systems on apple computers.
  • Reviewed, maintained, and performed upgrades to existing personal computer systems in-store and on-site.
  • Used a variety of tools and equipment to inspect and diagnose issues on computer systems.
  • Installed various home theater and computer systems within customers' homes and businesses.
  • Performed backups and recoveries caused by infected computer systems or failing hard drives.
  • Interfaced daily with customers to assist them with computer systems and software problems.
  • Performed system checkups and maintenance work on various types of computer systems.
  • Analyzed, designed, and set up new custom personal computer systems.
  • Oversee the daily performance of computer systems for 40+ clients.
  • Diagnose computer systems for hardware or software related issues.
  • Work on personal computer systems.
  • Gained experience with client servers, micro, and multi-user communications-computer systems.
  • Repaired multiple computer systems simultainously.
  • Performed full diagnostics and repairs on faulty computer systems (desktop, laptops, iPad and iPhones).

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25. Business Goals

average Demand
Here's how Business Goals is used in Geek Squad Agent jobs:
  • Worked with, and coached, the sales team to explain services and technology to help in achieving their business goals.
  • Achieve daily business goals and analyze daily business trackers including P&L, margin, and attach rates.
  • Collaborated with sales team, explaining services and technology to help them achieve business goals.
  • Assist sales team in achieving business goals by providing training on company services and technology
  • Monitor monthly business and make adjustments in order to hit business goals and objectives.
  • Work with the sales team to help them achieve business goals.
  • Created monthly and quarterly action plans based on business goals.
  • Engage and educate sales team to achieve business goals.

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26. Client Computers

average Demand
Here's how Client Computers is used in Geek Squad Agent jobs:
  • Work customer service and return/exchange products * Setup customer computers after purchase * Perform hardware installs and diagnostics on client computers
  • Consulted or troubleshoot client computers, Hardware installs, Data Backups, Operating system Installs, Computer Setups.
  • Evaluated client computers to make repair recommendations based on client's description of the situation and assessment.
  • Installed/Upgraded or repaired over 1500 client computers or related equipment in final 2 years of employment.
  • Utilized client software to remote into client computers to help assess problems and identify issues.
  • Check in client computers and determine the best course of action to repair.
  • Checked in client computers, educated clients, and helped troubleshoot problematic computers.
  • Worked on client computers, completing repairs in a timely and thorough manner.
  • Installed and maintained several client computers checked in for service repair.
  • Perform operating system installs on client computers to restore factory settings.
  • Diagnose and repair both hardware and software issues on client computers.
  • Diagnose and check in client computers that require repair work.
  • Repaired and maintained hardware and software on client computers.
  • Assisted customers with purchasing appropriate computers and accessories for their needs.Provided software diagnostics on client computers using Geek Squad proprietary software.
  • Job included diagnosing and repairing client computers in a timely manner while providing outstanding customer service.
  • Checked in and out client units Repaired client computers Worked in home to set up networks and repair client computers

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27. Consumer Electronics

average Demand
Here's how Consumer Electronics is used in Geek Squad Agent jobs:
  • Assist customers face-to-face with their computer and consumer electronics problems.
  • Educated guests on consumer electronics.
  • Provide basic computer education to clients Perform advanced hardware and software repairs on a wide variety of consumer electronics.
  • Managed the repair, installation, and service of computer and consumer electronics products.
  • Provided fast, friendly, and accurate solutions and customer support for consumer electronics.
  • Provided support and repair for a variety of computers and consumer electronics.
  • Perform diagnostics, repairs, and upgrades on consumer electronics diagnostic (i.e.

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28. Android

average Demand
Here's how Android is used in Geek Squad Agent jobs:
  • Install and configure software on company workstations and clients devices running Windows, Mac OS or Android.
  • Implemented and taught courses to customers on topics including Apple, Windows, and Android operating systems.
  • Install programs/applications and set up new Windows, Android and Apple computers and tablets.
  • Diagnosed and troubleshooted problems with: Apple, Windows and android devices.
  • Screen repair/replacement on select Apple and Android phones.
  • Work with PC, Mac, tablets (iPad or Android), and televisions on a day to day basis.
  • Diagnose and troubleshoot hardware and software on Windows and Mac computers as well as iOS and Android mobile devices for customers.
  • Configure Android, iOS, and Blackberry devices for personal and professional use; including contact migration and email set-up.
  • Lead educational classes for 10 or more individuals on topics including Windows, iOS, Android, etc.
  • General knowledge of Windows and Mac OS, iOS, Android, and Windows phones and tablets.
  • Identify and Resolve client issues with Windows, Mac, Android and iOS Devices.
  • Support Blackberry, Android & IPhone at store level by troubleshooting and setup devices.
  • Provided comprehensive tech support walking through the initial setup on iOS and Android devices.
  • Serviced Windows, Mac, and Chrome OS, as well as Android and iOS.
  • Experience with iOS, Windows, Android, and OSX.

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29. Sales Goals

average Demand
Here's how Sales Goals is used in Geek Squad Agent jobs:
  • Sustained sales goals to maintain profitability and ensured products were priced appropriately
  • Offered and successfully sold clients solutions such as store services in order to bring in revenue and reach daily sales goals.
  • Keep track of daily sales goals, ensure that other agents' sales goals were being met.
  • Achieved all sales and retention quotas set for my department and individual sales goals.
  • Meet sales goals, and acquire excellent customer feedback surveys.
  • Achieved weekly sales goals and established timely completion of assignments.
  • Work to achieve goals through sales to meet sales goals.
  • Exceeded company sales goals in both store and in-home services.
  • Achieve overall performance and sales goals.
  • Maintain sales goals as outlined by management
  • Make sales in services that the client needs, and to help make sales goals for the department.
  • Executed top 25 stores out of 1160 of sales goals.
  • Recognized for "Employee Sales MVP" in exceeding sales goals.

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30. Troubleshot

low Demand
Here's how Troubleshot is used in Geek Squad Agent jobs:
  • Analyzed and troubleshot client electronic device problems and repaired to optimal condition.
  • Repaired computers and troubleshot various electronics.
  • Tested, troubleshot and performed hardware and software repairs to desktop, and laptop computers of all brands.
  • Performed television calibrations for clients Troubleshot television and audio receivers for clients Apprentice of lead technician
  • Researched, troubleshot and resolved complex problems independently.
  • Performed financial transactions and troubleshot hardware/software issues with accuracy and efficiency.

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31. TVS

low Demand
Here's how TVS is used in Geek Squad Agent jobs:
  • Provide excellent customer service, mount customers TVs on the wall along with Sound Bars.
  • Diagnose and make advanced repairs on TVs and appliances.
  • Provided support for Apple products, LCD TVs, printers, smartphones, and video game consoles.
  • Gained a lot of knowledge on the aspect of mounting tvs and repairs.
  • Mounted tvs to wall, advanced and basic audio setups.
  • Install all appliances, tvs.
  • worked as an A/V technician conducting prewires, mounting TVs and various other in-home installation applications.
  • Sustained a wide range of electronics from Tvs to ipod touches.

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32. Client Relationships

low Demand
Here's how Client Relationships is used in Geek Squad Agent jobs:
  • Developed strong client relationships which resulted in customer satisfaction and loyalty.
  • Managed appointment schedules, projects, and client relationships.
  • Conducted market analysis, developed and utilized business marketing plans, enhanced client relationships, created a network within the community.
  • Assisted clients with debt minimization by personalizing various products/services/additives offered by Citigroup that resulted in stronger client relationships.
  • Developed and networked within professional organizations to build a referral based business, and strengthen new client relationships.
  • Initiated client relationships through prospecting, lead utilization, local community involvement and cold calling.

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33. Cell Phones

low Demand
Here's how Cell Phones is used in Geek Squad Agent jobs:
  • Educated clients on the use of their devices including computers, cell phones, network devices, tablets and televisions.
  • Provide technical support for all electronics to incoming customers (i.e, cell phones, computers, and television).
  • Performed diagnostic checks and repairs on laptops, desktops, digital cameras, printers, and various cell phones.
  • Maintain personnel files and record all asset transfers of company vehicles, cell phones, laptops and air cards.
  • Assisted customers with technical questions and issues regarding personal computing devices, home theater, and cell phones.
  • Repaired physically damaged cell phones; cracked screens, bad ear pieces, defective ringers, etc.
  • Diagnosed and provided solutions for issues relating to personal computers, cell phones, and tablets.
  • Maintain Store Electronics such as Televisions, Computers, Tablets and Cell Phones
  • Activated cell phones for insurance exchange programs.
  • Assist costomers in diagnostic of computers, lab tops and cell phones.
  • worked on a talented team to repair computers, cell phones, and other various technologies in a timely manner.

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34. Client Issues

low Demand
Here's how Client Issues is used in Geek Squad Agent jobs:
  • Worked remotely diagnosing and repairing client issues related to computers and technology.
  • Handle day to day customer service issues such as returns and handling client issues over the phone.
  • Experienced in technical call center / help desk environment operations effectively solving client issues.
  • Utilize client conversation and hands-on troubleshooting to uncover root causes of client issues.
  • Troubleshooted various devices in order to overcome client issues and frustrations.
  • Solved client issues with computers, computing accessories, mobile devices.
  • Resolve client issues in a timely and efficient manner
  • Resolve client issues and implement preventative action plans.
  • Handle and Resolve Client issues.
  • Provide demonstration and education for client regarding serviced units - Troubleshoot and repair client issues that Geek Squad service desk when applicable
  • Experience in de-escalating client issues, in person and over the phone.
  • Communicate and properly document client concerns with their electronics Perform minor software fixes Ensure client issues were addressed to their satisfaction

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35. Platform

low Demand
Here's how Platform is used in Geek Squad Agent jobs:
  • Traveled via company vehicle to client's home or worked remotely via phone or Geek Squad's Support platform providing solutions.
  • Performed repairs and troubleshooting while minimizing reliance on service centers when possible in store within Standard Operating Platform.
  • Diagnosed and repaired various technologies on multiple platforms using Linux, UNIX, MAC, and Windows expertise.
  • Provided tutorials and set up initial settings for customers including Apple, Android, and Windows platforms.
  • Assisted clients with computer services and repair issues within the Standard Operating Platform of the Precinct.
  • Provide technical support to clients on-site and remotely via Geek Squad's Support Platform.
  • Repaired computer systems across all major OS platforms and dealt with essential hardware repair.
  • Assisted customers with service/repair issues within the Standard Operating Platform of the Precinct.
  • Assist customers within the Precinct's Standard Operating Platform (SOP).
  • Perform virus removal and software installation on both PC and Mac platforms.
  • Diagnosed and resolved software issues on both Mac and Windows platforms.
  • Performed duties at home when not on-site providing remote support platform.
  • Performed OS installations and troubleshooting of multiple platforms, i.e.
  • Diagnosed and repaired hardware and software on various platforms.
  • Assist clients within the Precinct's Standard Operating Platform.
  • Fix simple software and hardware issues on multiple platforms.
  • Published highly rated apps to both platforms.
  • Advance Repair Agent and Acting Geek Squad Lead Assist customers within the Precinct's Standard Operating Platform (SOP).
  • Work hand-in-hand with GS supervisor to maintain positive results within the BBY standard operating platformApple Inc.
  • Install peripheral and resolves technical issues to various types of platforms in a timely manner.

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36. Data Recovery

low Demand
Here's how Data Recovery is used in Geek Squad Agent jobs:
  • Designated technician for data transfers to new PC and Macs including data recovery for customers with hard drive issues.
  • Diagnosed hardware failures such as hard drive crashed and data recovery, card and motherboard failures.
  • Perform all client data recovery, in strict adherence to established client data privacy guidelines.
  • Provided Virus and spy ware removal services, disc imaging, and data recovery.
  • Ram and hard drive diagnostics and data recovery and back up.
  • Performed data backups, data transfers and data recovery.
  • Performed hardware and software repairs including device installations and upgrades, malware removals, data recovery, and operating system installations.
  • Performed Diagnostics, virus and spyware removal, peripheral installations, data recovery and backup, software installations.
  • Diagnose and repair computer software and hardware problems Provide high-level customer care and training Data recovery

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37. Customer Computers

low Demand
Here's how Customer Computers is used in Geek Squad Agent jobs:
  • Performed research and problem-solving on hardware and operating systems on customer computers.
  • Remove viruses and increase security protocols on customer computers and laptops.
  • Repaired customer computers, tablets and other electronics.
  • Repaired customer computers and portable electronics.
  • Organize ticketing solutions for customer computers.
  • Repaired and upgraded customer computers.
  • Repair and maintenance of customer computers, Point of Sale Systems and mobile devices.
  • Complete an average of 8 customer computers and 10 in store computers per day.
  • Resolved problems with customer computers, dealing with an assortment of different computer problems.
  • Performed repair, maintenance and upgrades to customer computers using various software tools.
  • Checked customer computers in and out and recommending services.
  • Performed repairs and maintenance on customer computers Recommended upgrades based on customer needs and performed installations on the spot
  • Installed software, operating systems, and removal of virus and malware on customer computers.

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38. Computer Software

low Demand
Here's how Computer Software is used in Geek Squad Agent jobs:
  • Answer user inquiries regarding computer software or hardware operation to resolve problems, both in-store and over the phone.
  • Answer client questions regarding computer software or hardware operation to resolve problems with the goal of first time resolutions.
  • Gained proficiency in a wide array of computer software programs and program issues.
  • Created images of computer software for network installs on workstations.
  • Sell computer software, hardware, and services.
  • Awarded #1 salesman for the year of 2014 Conduct group and personal instructional classes Repair Computer Software

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39. Administrative Functions

low Demand
Here's how Administrative Functions is used in Geek Squad Agent jobs:
  • Manage product shipping / receiving as well as administrative functions within Geek Squad department in addition to performing repairs and installations.
  • Run the administrative functions within Geek Squad and managed department communications such as outgoing service calls and house call appointments.
  • Provided training to the customer regarding system set up, and basic administrative functions.
  • Performed administrative functions such as overseeing daily, weekly, and monthly performance metrics.
  • Run the administrative functions within Geek Squad and manage department communications.
  • Perform administrative functions for the Autotech Bay including managing client communication.
  • Manage product shipping and receiving Responsible for department communications Perform software repair and installations Run the administrative functions within Geek Squad

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40. Basic Tests

low Demand
Here's how Basic Tests is used in Geek Squad Agent jobs:
  • Provided the initial contact with clients, checked in products, and ran basic tests to determine product needs and service.
  • Checked in products, ran basic tests to determine product needs and service solutions.
  • Provide initial contact with customers; check in product, and run basic tests to determine product needs and service solutions.
  • Provide initial contact with customers, check in products, and run basic tests to determine product needs and service solutions.
  • Provided software installation and hardware computer repair, and ran basic tests to determine product needs and suitable service solutions.
  • Provided the initial contact with customers; checks in and performs basic tests on the unit.

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41. Business Development

low Demand
Here's how Business Development is used in Geek Squad Agent jobs:
  • Recognize business development opportunities and discuss appropriate products or services that meet client needs.

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42. New Technologies

low Demand
Here's how New Technologies is used in Geek Squad Agent jobs:
  • Assist users with the purchasing of new technologies and answer questions on various topics related to the purchase.
  • Lead education of agents in new technologies as well as customer training seminars.
  • Provided education of new technologies to integrate smart devices with newly purchased product.
  • Trained employees on company procedures and new technologies.

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43. Customer Complaints

low Demand
Here's how Customer Complaints is used in Geek Squad Agent jobs:
  • Resolved escalated customer complaints resulting in increased customer satisfaction and loyalty.
  • Handle customer complaints regarding defected products.
  • Assisted supervisor with customer complaints, reporting and documenting incidents, as well as creating department schedules and coaching team members.
  • Maintain a professional, helpful attitude when resolving customer complaints and issues in person and over the phone.
  • Performed technical repairs and diagnosis of hardware and software issues related to customer complaints.
  • Work alongside managers to solve issues and resolve customer complaints.
  • Provide product support and resolve customer complaints quickly and completely.
  • Addressed customer complaints and questions.

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44. Product Knowledge

low Demand
Here's how Product Knowledge is used in Geek Squad Agent jobs:
  • Assist all departments with product knowledge, sales services or in any other capacity as needed.
  • Trained new employees in the Home Theater Department, teaching basic and advanced product knowledge.
  • Trained dozens of new associates with product knowledge, communication skills, and systems training.
  • Trained Agents on product knowledge and store processes to perform their daily duties.
  • Demonstrated Microsoft and Apple product knowledge to consumers and staff.
  • Utilized technical and product knowledge to resolve customer issues.
  • Assist computer department with product knowledge and sales support.
  • Educate associates about product knowledge and current promotions.
  • Maintained product knowledge for customer needs.
  • Used product knowledge and sales experience to increase sales by adding attachments that met customers' needs to purchases.
  • Facilitated continuous trainings in product knowledge, store policies and procedures as well as customer relationship dynamics.
  • Set up tv mountings, in-wall speakers, wifi systems, run wires and have product knowledge.

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45. Service Orders

low Demand
Here's how Service Orders is used in Geek Squad Agent jobs:
  • Created and filed paperwork among service orders for connectivity devices.
  • Process service orders and performed quick software/hardware installation.
  • Created service orders using proprietary software.
  • Log each device into the system to ensure that we keep up with client service orders and devices.
  • Document daily service orders, new customer information, and update existing customer information using Star Repair System.
  • Keep track of service orders and log all activity including customer contact using the STAR ticket system.
  • Provide services to customers, such as exchanges, service orders or general account information.
  • Complete tickets throughout the day as well as contact the clients regarding their service orders.
  • Placed orders for customers in call center, and scheduled in home service orders.
  • Created claims and service orders for clients devices and provided feedback on repair.
  • Created and closed client service orders and assured resolution of client issues.
  • Maintained constant communication with clients on progress of service orders.
  • Contacted clients to communicate the status of their service orders.
  • Check out service orders with clients while demonstrating repairs.
  • Generate and close out service orders.
  • Maintained communication with customers in a timely manner for completing service orders.
  • Utilized Field Management System (FMS) to check service orders and coordinate Agents to specific jobs.
  • Create and track service orders for computer, tablet, and smartphone issues.
  • Process all service orders, transactions, and curtesy calls.

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46. POS

low Demand
Here's how POS is used in Geek Squad Agent jobs:
  • Work closely with management to provide an exceptional client experience and build behavior to generate a positive and challenging work environment
  • Validated and prepared deposits, created daily administrative packets, and input financial data into accounting program.
  • Possessed all expert skill-set requirements to facilitate and complete complex residential, commercial and industrial environment installations.
  • Managed with strong work ethic and professionalism to maintain customer loyalty and maximize positive customer experience.
  • Maintained clear communication with senior management team while providing positive results and growth in business.
  • Maintained a positive team attitude and motivated associates to meet individual and department goals.
  • Receive consistently positive reviews and feedback from customers for customer service excellence.
  • Partnered with community to create positive relationships that drove business results.
  • Provided feedback to management concerning possible problems or areas of improvement.
  • Engaged in positive customer experiences and resolved all customer complaints.
  • Resolved customer concerns to create a positive customer experience.
  • Achieved Gold level internal certification for positions held.
  • Possessed excellent communication skills with coworkers and customers.
  • Handled customer conflicts with positive resolutions.
  • Deliver positive customer experience for customers.
  • Cultivated positive and enduring customer relationships.
  • Confirmed customer post-resolution help requests satisfaction.
  • Have working knowledge of using POS system, as well as the Geek squad ticketing and troubleshooting systems Nova and Star.
  • Assisted customers in finding the right products and services for their needs while also positively positioning promotional items and financing options.
  • Coordinate with repair team to make sure that clients' issues are taken care of as quickly and completely as possible.

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47. Customer Interactions

low Demand
Here's how Customer Interactions is used in Geek Squad Agent jobs:
  • Recorded customer interactions through incident trouble tickets in internal tracking system.
  • Created service revenue goals for technicians and observed customer interactions.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken.
  • Coached and trained employees extensively on customer interactions, sales, and operational procedures !
  • Displayed courtesy and strong interpersonal skills with all customer interactions Exceeded monthly goals by successfully meeting revenue goals and customer satisfaction targets
  • Provided thorough support and problem resolution for customers Displayed courtesy and strong interpersonal skills with all customer interactions.

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48. Product Sales

low Demand
Here's how Product Sales is used in Geek Squad Agent jobs:
  • Addressed customers' needs through user education, resolutions, services and product sales.
  • Facilitate complete customer solutions through product sales and technical service.
  • Facilitated product sales, upgrades, installations and service throughout store location.
  • Assisted customers with product sales, upgrades, installations and services.

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49. Repair Agent

low Demand
Here's how Repair Agent is used in Geek Squad Agent jobs:
  • Repair Agent - Services role; repairing computers, replacing hardware, removing viruses, installing software, etc.
  • Train and develop repair agents, sales agents, sales floor associates, and auto install technicians.
  • Process and check devices in to be repaired by Advanced Repair Agents (ARA).
  • Developed under the Advanced Repair Agents to implement quick fixes and knowledge.
  • Achieved Gold certification as both Consultation Agent and Advanced Repair Agent.
  • Process detailed documentation for repairs to assist Advance Repair Agents.
  • Utilized STAR & NOVA systems for creating tickets for the Advanced Repair Agent (ARA).
  • Provide technology support for clients in the store Assist Repair Agents with repairs on clients computers when needed
  • Advance Repair Agent Achieved completion rate more than double company set goal.

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20 Most Common Skill for a Geek Squad Agent

Computer Hardware27.6%
Customer Service13%
Geek12.4%
Technical Support6.3%
Phone Calls6%
Best Buy4.5%
Hardware Issues4.4%
Troubleshoot4.1%

Typical Skill-Sets Required For A Geek Squad Agent

RankSkillPercentage of ResumesPercentage
1
1
Computer Hardware
Computer Hardware
23%
23%
2
2
Customer Service
Customer Service
10.9%
10.9%
3
3
Geek
Geek
10.4%
10.4%
4
4
Technical Support
Technical Support
5.3%
5.3%
5
5
Phone Calls
Phone Calls
5%
5%
6
6
Best Buy
Best Buy
3.8%
3.8%
7
7
Hardware Issues
Hardware Issues
3.7%
3.7%
8
8
Troubleshoot
Troubleshoot
3.4%
3.4%
9
9
Virus Removal
Virus Removal
2.9%
2.9%
10
10
Setup
Setup
2.5%
2.5%
11
11
Precinct
Precinct
2.2%
2.2%
12
12
OS
OS
1.6%
1.6%
13
13
Apple
Apple
1.4%
1.4%
14
14
Service Solutions
Service Solutions
1.1%
1.1%
15
15
Computer Issues
Computer Issues
1.1%
1.1%
16
16
PCS
PCS
1.1%
1.1%
17
17
Backup
Backup
1%
1%
18
18
Internet
Internet
1%
1%
19
19
Initial Contact
Initial Contact
0.9%
0.9%
20
20
Complete Solution
Complete Solution
0.9%
0.9%
21
21
Sales Floor
Sales Floor
0.9%
0.9%
22
22
Electronic Devices
Electronic Devices
0.8%
0.8%
23
23
Windows XP
Windows XP
0.8%
0.8%
24
24
Computer System
Computer System
0.8%
0.8%
25
25
Business Goals
Business Goals
0.8%
0.8%
26
26
Client Computers
Client Computers
0.8%
0.8%
27
27
Consumer Electronics
Consumer Electronics
0.7%
0.7%
28
28
Android
Android
0.7%
0.7%
29
29
Sales Goals
Sales Goals
0.7%
0.7%
30
30
Troubleshot
Troubleshot
0.6%
0.6%
31
31
TVS
TVS
0.6%
0.6%
32
32
Client Relationships
Client Relationships
0.6%
0.6%
33
33
Cell Phones
Cell Phones
0.6%
0.6%
34
34
Client Issues
Client Issues
0.6%
0.6%
35
35
Platform
Platform
0.5%
0.5%
36
36
Data Recovery
Data Recovery
0.5%
0.5%
37
37
Customer Computers
Customer Computers
0.5%
0.5%
38
38
Computer Software
Computer Software
0.5%
0.5%
39
39
Administrative Functions
Administrative Functions
0.5%
0.5%
40
40
Basic Tests
Basic Tests
0.4%
0.4%
41
41
Business Development
Business Development
0.4%
0.4%
42
42
New Technologies
New Technologies
0.4%
0.4%
43
43
Customer Complaints
Customer Complaints
0.4%
0.4%
44
44
Product Knowledge
Product Knowledge
0.4%
0.4%
45
45
Service Orders
Service Orders
0.4%
0.4%
46
46
POS
POS
0.4%
0.4%
47
47
Customer Interactions
Customer Interactions
0.4%
0.4%
48
48
Product Sales
Product Sales
0.3%
0.3%
49
49
Repair Agent
Repair Agent
0.3%
0.3%

11,749 Geek Squad Agent Jobs

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