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GEICO jobs in Charlotte, NC

- 89 jobs
  • Protective Security Officer - Intermediate Level

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated I ntermediate level Protective Security Officer to provide armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under direct supervision, uses established procedures and guidelines to perform routine to moderately complex tasks and problem resolution. Performs all duties in alignment with USAA's Security Officer Standards. We offer a work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location: Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Understands and applies policies and procedures displaying basic knowledge on operational matters. Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management. Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations. Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports. Controls access for employees and visitors, creates and issues credentials, and responds to policy violations. Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus. Enforces parking and traffic controls and composes incident reports. Completes duty assignments and on-the-job duty position training. Conducts post-related activities during special events and supports executive protection or law enforcement during incident response. Documents shift activities, and ensures detailed information is passed on to team members. Attends and completes all training sessions and responds to feedback from security management and the training team. Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing. Maintains current first aid training. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma. 1 or more years of physical security, law enforcement, or military combat arms experience. Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint. Must possess valid state driver's license. Job Offer contingent on passing the MMPI evaluation. Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months. What sets you apart: Ability to work 10 or 12 hour shifts: nights, weekends and holidays. Occasional overtime may be required. Experience responding to emergency incidents. Ability to respond rapidly and efficiently during emergency situations. Prior experience using security related systems. Report management system, two-way radios, visitor management systems. Demonstrated firearm proficiency. Possess current Private Protective Services Armed Guard License. Compensation range: The salary range for this position is: $ 43,680.00 - $65,750.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $43.7k-65.8k yearly Auto-Apply 4d ago
  • Benefits Advisor (Mid-Level) - Health & Wellness

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Program and vendor management for the vision and dental plans. Subject matter expert for the wellness and fitness reimbursement programs. Oversee family building program. Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings. Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually. Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services. Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers. Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions. Assists with raised issues on benefit programs. Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy. Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants. Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs. Evaluates the efficiency and impact of changes for benefits programs and initiatives. Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings. Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations. Assists with benefit projects and initiatives and serves on cross functional teams. Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives. Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources. Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. Experience leading and/or running projects/programs. Working knowledge of data analysis tools and techniques. Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints. Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $77.1k-147.4k yearly Auto-Apply 4d ago
  • Risk and Compliance Advisor II - Data and Innovation

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a motivated and forward-thinking Risk and Compliance Advisor II to join our team and play a key role in navigating the evolving landscape of AI and Generative AI (GenAI). This position requires a proactive individual with a foundational understanding of Second Line of Defense (SLOD) risk and compliance principles specific to AI/GenAI initiatives in the Financial Services and Insurance sectors. The ideal candidate will demonstrate AI Technology Exposure, with at least two years of hands-on experience using AI tools or understanding their application in business transformation, and a Data Risk Foundation of two or more years in data risk management, including data security and privacy principles. You should possess Technology Risk Skill, showing an ability to work with new technologies, identify risks, and articulate requirements. Familiarity with leading AI/GenAI platforms (e.g., LLMs, APIs) and a strong background or aptitude in data science/risk are highly valued. Furthermore, an AI Policy Awareness and the ability to discuss potential AI applications and their associated risks. If you are eager to apply your risk and compliance expertise to ground breaking AI technologies, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Partners with key team members in the business to identify, assess, aggregate and document operational and compliance risks and controls, including operational and compliance risks associated with new or modified products, services, distribution channels, laws, regulations, and third-party operations using maturing knowledge. Applies maturing knowledge of the business, its products, and processes, to identify, work, and raise operational risk and compliance issues. Supports and contributes to the implementation of new risk and compliance policies, practices, and solutions to ensure multidisciplinary understanding and management of operational and compliance risks according to industry standard process. Gathers information, analyzes data trends, and produces analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies. Assists in the formulation of stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. Supports processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report on operational and compliance risks. Contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk. Supports processes to measure, monitor, and report on operational and compliance risks. What you have: Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 2 years experience in the financial services or insurance industry or specialized technical fields directly related to the role. Knowledge of risk and/or compliance management principles, tools, and applicable systems Awareness and ability to apply risk and compliance laws, regulations, and regulatory expectations. Ability to work with internal and external partners in a highly collaborative environment. Critical thinking and knowledge of data analysis tools and techniques. Experience identifying potential concerns and recommending effective solutions. Knowledge of Microsoft Office products including Excel and PowerPoint. What sets you apart: AI/GenAI Risk & Compliance Understanding: Foundational understanding of Second Line of Defense (SLOD) risk and compliance principles as they apply to Artificial Intelligence (AI) and Generative AI (GenAI) initiatives within the Financial Services and/or Insurance sectors. Familiarity with AI Technologies: Exposure to leading AI/GenAI vendor platforms and concepts (e.g., Large Language Models (LLMs), APIs), with the ability to discuss their potential applications and associated risks. Technology Risk Acumen: Ability to work with new technologies, proactively identify associated risks, and articulate associated requirements. Data Risk Foundation: Two or more years of experience in data risk management, including an understanding of data security principles such as encryption, data privacy compliance, and data lineage and quality. AI Technology Exposure: Two or more years of exposure to AI technologies, whether through direct use of AI tools, understanding of their application in business transformation, or foundational knowledge of machine learning or Large Language Models (LLMs). Data Science/Risk Proficiency: A strong background or aptitude in data science principles or data risk management. AI Policy Awareness: Familiarity with AI policies, standards, and/or frameworks and understanding their importance in governing AI use. Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $63.6k-121.5k yearly Auto-Apply 1d ago
  • Director, Military Affairs Service - Army

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives. Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys. Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces. Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities. Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps. Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership. Represents USAA at selected public events engaging the military community. Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations. Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience. Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners. Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy. 3 years of direct team lead or management experience required. 20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer). Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment. Strong leadership, communication, and interpersonal skills Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions. Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights. Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics. Possession of Military ID card required. What sets you apart: Military assignment serving in a senior military leadership position. Staff and leadership experience serving at a major military command or higher headquarters. Extensive knowledge of military leadership structure and military installation functions. Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services. Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary. Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends. 10-years or more experience engaging the military community. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly Auto-Apply 4d ago
  • Risk and Compliance Advisor Senior

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Risk and Compliance Advisor Senior to join our team. This role requires a deep understanding of financial processes and workflows, coupled with experience in leading and implementing change management initiatives and strategic transformations within the financial sector. The ideal candidate will have success in the assessment of all aspects of change management risk, adept at identifying and presenting potential unmitigated risks to the business throughout the project lifecycle. A foundation in accounting principles and critical thinking skills are important, enabling the development of innovative ideas and effective engagement prioritization. We are looking for individuals with experience risk identification & assessment, measurement & monitoring, and reporting. The ability to clearly and communicate findings, insights, and recommendations to senior-level leadership is paramount. While not required, familiarity with Internal Controls over Financial Reporting (ICFR) is a strong asset. Candidates holding relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP) are highly encouraged to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Partners and provides guidance to key team members in the business to identify, assess, aggregate and document risks and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations. Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership. Implements new risk policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard methodology. Implements assigned risk and compliance activities assigned in accordance with enterprise policies and procedures. Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges. Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations. Improves and contributes to strategies, tools, and methodologies to measure, monitor, and report risks. Applies risk and compliance knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies. Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events. Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. What you have: Bachelor's degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 6 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role. Risk and compliance management experience working in a complex institution and/or highly matrixed environment. In-depth knowledge of compliance laws, regulations, and regulatory expectations. Ability to apply regulatory risk and compliance knowledge o to consult and provide insights and guidance to business partners and peers. Experience in conflict resolution management and ability to challenge at all levels of management and influence business outcomes. Ability to work with internal and external partners in a highly collaborative environment. Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to make data-driven decisions. Proactively identifies potential concerns and resolves issues. Proficiency with Microsoft Office products including Word, Excel, and PowerPoint What sets you apart: Financial Process Expertise: Deep understanding of financial processes and workflows. Change Management Experience: Experience in leading and implementing change management initiatives and strategic transformations within a financial context. This includes a strong ability to assess and communicate the impact of change. Project Management Risk Assessment: Experience in project management specifically within the finance domain identifying, assessing and monitoring all aspects of change management risk. Internal Controls Experience (Nice to Have): Familiarity with Internal Controls over Financial Reporting (ICFR) is considered a strong asset. Professional Certifications: Hold relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP). Accounting Foundation: A foundation in accounting principles and practices. Analytical & Strategic Scoping: Exceptional critical thinking skills, with the ability to develop innovative ideas and scope engagements. Risk Assessment & Audit Proficiency: Experience in performing risk assessments and audits, identifying key risks and control weaknesses. Executive Communication: Ability to clearly communicate findings, insights, and recommendations to senior-level leadership. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $74k-95k yearly est. Auto-Apply 5d ago
  • Director of Organization & Workforce Design

    United Services Automobile Association (USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Director of Organization & Workforce Design leads enterprise-wide efforts to optimize structures, operating models, processes, and workforce capabilities. This role operates from macro to micro, shaping organization design to job architecture, role evolution, and skill strategy-shaping the future of work. A strategic thinker and systems designer, the ideal candidate partners with senior leaders, HRBPs and cross-functional partners to drive agility and effectiveness. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. The Work Ahead * Practice Leadership: Build and lead a high-performing workforce planning team. Develop scalable tools and frameworks to ensure consistent, sustainable practices across the enterprise. * Capability Development: Equip HRBPs and leaders with design tools and training. Enable self-service for less complex OD efforts and foster a culture of proactive planning and continuous improvement. * Org Design & Leadership Effectiveness: Design structures aligned to strategy. Partner with executives to improve team dynamics, decision-making, and collaboration. Lead alignment and culture-shaping initiatives. * Operating Model Redesign: Reimagine business line operating models to support strategic goals. Assess current-state structures, governance, and capabilities; deliver future-state models that boost agility, efficiency, and value. * Job & Role Design (AI-Enabled): Use AI tools to analyze jobs, extract competencies, and forecast role evolution. Create inclusive, data-driven job designs aligned with future needs and performance expectations aligned to business transformations. * Skill Strategy (AI-Enabled): Conduct AI-powered skills gap analysis to identify critical and adjacent capabilities. Partner with the learning team to build reskilling pathways and align L&D programs with strategic skill priorities. * Consultation & Co-Creation: Serve as a strategic advisor to business leaders. Facilitate planning workshops and co-create org strategies that drive growth and adaptability. * Integration & Risk Management: Align org planning with HR, Finance, Risk, CRE, and Enterprise Planning. Ensure processes meet compliance, performance, and risk standards. What you'll do: * Build and lead a high-performing organization and workforce design planning team. Develop scalable tools and frameworks to ensure consistent, sustainable practices across the association. * Equip HRBPs and leaders with design tools and training. Enable self-service for less complex OD efforts and foster a culture of proactive planning and continuous improvement. * Design structures aligned to strategy. Partner with executives to improve team dynamics, decision-making, and collaboration. Lead alignment and culture-shaping initiatives. * Reimagine business line operating models to support strategic goals. Assess current-state structures, governance, and capabilities; deliver future-state models that boost agility, efficiency, and value. * Use AI tools to analyze jobs, extract competencies, and forecast role evolution. Create inclusive, data-driven job designs aligned with future needs and performance expectations aligned to business transformations. * Conduct AI-powered skills gap analysis to identify critical and adjacent capabilities. Partner with the learning team to build reskilling pathways and align L&D programs with strategic skill priorities. * Serve as a strategic advisor to business leaders. Facilitate planning workshops and co-create org strategies that drive growth and adaptability. * Align org planning with HR, Finance, Risk, CREWs, and Association Planning. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree * 8 or more years in organizational design, workforce strategy, or related fields * 3 or more years of direct team lead or management experience required * Proven success leading complex organizational transformation initiatives * Deep understanding of operating model design, business process optimization, and change management * Strong facilitation, consulting, and influence skills across executive and cross-functional teams What sets you apart: * Experience with AI tools for job analysis, skill mapping, and workforce planning * Experience in insurance and/or banking sectors * Experience with design thinking and agile methodologies * Expertise leveraging AI to drive scale and sustainability * Strategic systems thinker with a bias for action * Exceptional communication and storytelling skills * Comfortable navigating ambiguity and complexity * Passionate about building inclusive, future-ready organizations * Substantive change planning and execution experience Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly 3d ago
  • Life Actuary

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a qualified Life Actuary to join our diverse team. The ideal candidate will possess strong risk management skills, with a particular focus on Interest Rate Risk Management and broader financial risk experience. This role requires an individual who has acquired their ASA designation or FSA designation and has a few years of meaningful experience. Key responsibilities will include experience in Asset-Liability Management (ALM), encompassing liquidity management, asset allocation, cashflow matching, and duration targeting. You will also be responsible for conducting asset adequacy testing to ensure the sufficiency of assets to meet future obligations. Experience in product pricing, especially for annuity products. Furthermore, an understanding of Risk-Based Capital (RBC) frameworks and methodologies is required. Proficiency with actuarial software platforms, with a strong preference for AXIS, is highly advantageous. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Performs complex work assignments using actuarial modeling software driven models for pricing, valuation, and/or risk management. Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations. Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership. May make recommendations for model adjustments and improvements, when appropriate. Shares knowledge with team members and serves as a resource to team on raised issues and navigates obstacles to deliver work product. Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas. Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for partners. Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership. Maintains accurate price level, price structure, data availability and other requirements to achieve profitability and competitive goals. Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends. Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products. Advises management on issues and serves as a primary resource for their individual team members on raised issues. Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries; OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. Experience performing complex work assignments using actuarial modeling software driven models for pricing, valuation, and/or risk management. Experience presenting complex actuarial analysis and recommendations to technical and non-technical audiences. What sets you apart: Asset-Liability Management (ALM): Experience in ALM, including expertise in liquidity management, asset allocation, cashflow matching, and duration targeting. Asset Adequacy Testing: Experience conducting asset adequacy testing to ensure the sufficiency of assets to meet future obligations. Product Pricing: Experience in pricing financial products, with a particular emphasis on annuity products. Risk-Based Capital (RBC): Experience with risk-based capital frameworks and methodologies. Actuarial Software Proficiency: Familiarity with actuarial software platforms. Experience with AXIS is considered a significant advantage. Actuarial Designations: Attainment of Society of Actuaries Associateship (ASA) or Fellowship (FSA). Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly Auto-Apply 5d ago
  • RVP, Large Property

    Travelers Insurance Company 4.4company rating

    Charlotte, NC job

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Sales, Underwriting **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $206,000.00 - $332,200.00 **Target Openings** 1 **What Is the Opportunity?** Under broad oversight, responsible for the strategies and decisions which provide for profitability, growth and retention of business within an assigned region consistent with overall business unit and company objectives. Responsible for attracting, retaining, and managing employees. Responsibilities typically include: Overseeing the underwriting of new and renewal business for a Region. Works with the business unit president to develop business strategies for the region. Primarily manages a team of leaders. Has the overall responsibility for all aspects of their region. Sets strategies aligned with business unit and company objectives that grow and retain profitable book(s) of business in the regional market Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner. The incumbent in this job is a manager of managers. **What Will You Do?** Underwriting and Pricing: + Develops a strategic business plan to achieve overall business and company objectives. Distribution and Agency Management: + Effectively manages local strategies, objectives and tactics concerning relationships with brokers and agencies. + Effectively guides and oversees the regional approach to managing brokers and agents in order to develop mutually beneficial relationships and achieve business goals. Sales: + Practices, promotes and inspires behaviors inherent to a successful consultative marketing/ sales culture. Negotiation: + Negotiates the most complex, at risk, or hard to close deals as needed. + Identifies creative solutions to complex issues that satisfy all parties. + Provides direction and coaching to close the most difficult deals. Executes Strategy and Drives Results: + Provides a clear vision of the future and translates the vision into realistic business strategies. + Inspires others to achieve quality results and promotes a spirit of always doing the right thing on behalf of the enterprise and the business. + Business Planning and Collaboration: + Effectively drives a collaborative business approach and fosters enterprise-wide solutions to regional issues. + Encourages others to seek solutions to business problems that optimize the results and performance across the Enterprise. Leading Others: + In addition to leading self, effectively manages all facets of staff performance to achieve business objectives. + Proactively recruits for talent and acquires high caliber people with a diversity of skills and backgrounds. + Manages performance and provides honest, constructive feedback. + Provides tangible rewards for significant achievements. Clearly differentiates rewards for top performers. + Delegates authority, responsibility and accountability to produce results and motivate and develop others. + Identifies and removes barriers to effective interactions across the enterprise. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree. + Typically has 10+ years of relevant experience. + Prior management of a region or multiple locations. Industry/Business Knowledge: + Exhibits a thorough understanding of global insurance trends, industry/ customer based trends and enterprise wide business and financial drivers that affect the region. + Effectively applies this knowledge in the development of strategy and direction of business activities within the region. Product Knowledge: + Manages to organizational and regulatory rules, policies and procedures. + Maintains a thorough knowledge of enterprise and industry-wide products and services. + Previous Large Property experience. Business Perspective: + Uses knowledge of internal and external factors impacting the property & casualty industry to make decisions. + Analytical Thinking/Financial Acumen: + Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making. + Understands and uses financial information, tools and expense management principles to accomplish day-to-day work and maximize profitability. + Relationship Management: + Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. People Management: + Effectively manages all facets of staff performance in order to achieve business objectives. + Valid drivers license or alternate means of personal transportation. + CPCU designation preferred in some lines of business. **What is a Must Have?** + 7 years of Account Executive/ underwriting experience. + Supervisory experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $68k-120k yearly est. 30d ago
  • Military Apprentice Appraiser

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Opportunity The Military Apprentice Appraiser completes a 6-9 month training class with structured learning targets that includes classroom, self-study, and OJT elements. The Apprentice Appraiser will receive routine evaluations focused on assessment of learning and development combined with the ability to demonstrate associated performance requirements. This program teaches the skills necessary to evaluate and analyze auto physical damage from photos combined with the facts of loss to develop an accurate estimate for repairs. Candidates who successfully complete this program will be evaluated for placement into an Auto Appraiser job. What you'll do: With supervision, utilizes digital tools to evaluate and appraise low complexity (drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations. Investigates claim damages. Demonstrates basic knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance. Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. Maintains accurate and current claim file documentation throughout the claims process for low complexity claims. Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed. Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. Up to 1 year of customer service experience. Prior or current military service and/or military spouse Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts What sets you apart: Military background highly preferred, specifically: Mechanical Aptitude (Vehicle Maintenance, Fleet Services, Technical Inspection): Army/National Guard: MOS 91 series (e.g., Wheeled Vehicle Mechanic, Tracked Vehicle Repairer), or other related mechanical jobs. Marine Corps: MOS 3521 (Motor Vehicle Mechanic), 3531 (Maintenance Management Specialist). Or other related mechanical jobs. Air Force: Related AFSC (Air Force Specialty Code) in vehicle or aviation maintenance. Navy: Machinist Mate, Engineman, Gas Turbine System, Electrician Mates and other related mechanical jobs. AND/OR Investigative and Troubleshooting Background (Military Intelligence, CID, OSI, Military Investigative Experience): Strongly Preferred: Experience as a Criminal Investigation Division (CID) Special Agent (Army MOS 31D or Marine Corps 5821), Air Force Office of Special Investigations (OSI) Agent (Air Force Enlisted Code 7S), or in a Military Police (MP) investigative role (Army MOS 31B, Marine Corps 5811) or other investigative, troubleshooting jobs. Experience in diagnosing complex system failures (mechanical, electrical, etc.) and implementing effective repair solutions. Demonstrable ability to apply investigative techniques to isolate root causes. Familiarity with technical inspection procedures and meticulous documentation practices, including chain of custody procedures when applicable. Experience in conducting interviews, gathering evidence, and preparing detailed reports is a significant asset. Prior experience with root cause analysis (RCA) methodologies is a plus. Good understanding of guidance (SOP's) Physical Demand Requirements: May require the ability to operate a company vehicle within assigned territory. May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles. May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time. May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. Compensation range: The salary range for this position is: $45,470 - $81,490. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $45.5k-81.5k yearly Auto-Apply 43d ago
  • Senior Workers Compensation Claim Representative

    Travelers Insurance Company 4.4company rating

    Charlotte, NC job

    **Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $67,000.00 - $110,600.00 **Target Openings** 2 **What Is the Opportunity?** Manage Workers' Compensation claims with lost time to conclusion and negotiate settlements where appropriate to resolve claims. Coordinate medical and indemnity position of the claim with a Medical Case Manager. Independently handles assigned claims of low to moderate complexity where Wage loss and the expectation is a return to work to modified or full duty or obtain MMI with no RTW. There are no litigated issues or minor to moderate litigated issues. The claim may involve minor sprains/ minor to moderate surgery The injured worker is working modified duty and receiving ongoing medical treatment. The injured worker as returned to work, reached Maximum Medical Improvement (MMI) and is receiving PPD benefits. File will close as soon as the PPD is paid out. With close to moderate supervision, may handle claims of greater complexity where Injured worker (IW) remains out of work and unlikely to return to position. Employer is unable to accommodate the restrictions. The claim involves moderate to complex litigation issues IW has returned to work, reached Maximum Medical Improvement (MMI), and has PPD. File litigated to dispute the permanency rating and/or causality. IW has been released to work with permanent restrictions and there has been a change in the current position. IW is receiving Vocational Rehabilitation. Claims that have been reopened for additional medical treatment on more complex files. Injuries may involve one or multiple back, shoulder or knee surgeries, knee replacements, claims involving moderate to complex offsets, permanent restrictions and/or fatalities. Claims on which a settlement should be considered. **What Will You Do?** + Conduct investigations, including, but not limited to assessing policy coverage, contacting insureds, injured workers, medical providers, and other parties in a timely manner to determine compensability + Establish and update reserves to reflect claim exposure and document rationale. Identify and set actuarial reserves. Apply knowledge to determine causal relatedness of medical conditions. + Manage files with an emphasis on file quality (including timely contact and proper documentation and proactive resolution of outstanding issues). Achieve a positive end result by returning injured party to work and coordinating the appropriate medical treatment.in collaboration with internal nurse resources where appropriate. + Work in collaboration with specialty resources (i.e. medical and legal) to proactively pursue claim resolution opportunities, (i.e. return to work, structured settlement, and discontinuation of benefits through litigation). Develop strategies to manage losses involving issues of statutory benefit entitlement, medical diagnoses, Medicare Set Aside to achieve resolution through the best possible outcome. + Collaborate with our internal nurse resources (Medical Case Manager) in order to integrate the delivery of medical services into the overall claim strategy. Prepare necessary letters and state filings within statutory limits. + Pursue all offset opportunities, including apportionment, contribution and subrogation. Evaluate claims for potential fraud.Proactively manage inventory with documented plans of action to ensure timely and appropriate file closing or reassignment. + Effectively manage litigation to drive files to an optimal outcome, including resolution of benefits. Understand and apply Medicare Set Asides and allocations. + Negotiate settlement of claims within designated authority. May use structured settlement/annuity as appropriate for the jurisdiction. + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + 2 years Workers Compensation claim handling experience preferred. + Analytical Thinking: Identifies current or future problems or opportunities; analyzes, synthesizes and compares information to understand issues; identifies cause/effect relationships; and explores alternative solutions that support sound decision-making. + Communication: Expresses, summarizes and records thoughts clearly and concisely orally and in writing by applying proper content, format, sentence structure, grammar, language and terminology. Ability to effectively present file resolution to internal and/or external stakeholders. + Negotiation: Intermediate ability to understand alternatives, influence stakeholders and reach a fair agreement through discussion and compromise. + General Insurance Contract Knowledge: Interprets policies and contracts, applies loss facts to policy conditions, and determines whether or not a loss comes within the scope of the insurance contract. + Principles of Investigation: Intermediate investigative skills including the ability to take statements. Follows a logical sequence of inquiry with a goal of arriving at an accurate reconstruction of events related to the loss. + Value Determination: Intermediate ability to determine liability and assigns a dollar value based on damages claimed and estimates, sets and readjusts reserves. + Settlement Techniques: Intermediate ability to assess how a claim will be settled, when and when not to make an offer, and what should be included in the settlement offer package. + Legal Knowledge: General knowledge, understanding and application of state, federal and regulatory laws and statutes, rules of evidence, chain of custody, trial preparation and discovery, court proceedings, and other rules and regulations applicable to the insurance industry. + Medical knowledge: Intermediate knowledge of the nature and extent of injuries, periods of disability, and treatment needed. + WC Technical: + Intermediate ability to demonstrate understanding of WC Products and ability to apply available resources and technology to resolve claims. Demonstrate a clear understanding and ability to work within jurisdictional parameters within their assigned state. + Intermediate knowledge, understanding and application of state, federal and regulatory laws and statutes, rules of evidence, chain of custody, trial preparation and discovery, court proceedings, and other rules and regulations applicable to the insurance industry. + Customer Service: + Advanced ability to build and maintain productive relationships with our insureds and deliver results with optimal outcomes + Teamwork: + Advanced ability to work together in situations when actions are interdependent and a team is mutually responsible to produce a result + Planning & Organizing: + Advanced ability to establish a plan/course of action and contingencies for self or others to meet current or future goals + Maintain Continuing Education requirements as required or as mandated by state regulations **What is a Must Have?** + High School Diploma or GED required. + Minimum of 1 year Workers Compensation claim handling experience or successful completion of the WC trainee program required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .
    $67k-110.6k yearly 60d+ ago
  • EPL & D&O Liability Claim Counsel

    The Travelers Companies 4.4company rating

    Charlotte, NC job

    Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Legal Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $111,600.00 - $184,200.00 Target Openings 1 What Is the Opportunity? Bond & Specialty Insurance (BSI) provides management and professional liability, cyber, crime insurance, and surety bonds to or on behalf of businesses of all sizes. The BSI Claim Counsel team conducts thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. Travelers' Private/Non-Profit Team provides executive and organizational management liability coverage to privately held companies and non-profit entities of all types and sizes as well as certain governmental public entities. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and non-attorney claim colleagues, and participate in BSI claim strategic initiatives. What Will You Do? * Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management. * Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies. * Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets. * Communicate with underwriting on significant claim exposures. * Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management. * Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions. * Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included. * Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions. * Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles. * Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers' underwriting and claim decisions. * Obtain and maintain required adjusters' licenses. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Five or more years of relevant legal or claim handling work experience. * Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor. * Ability to make sound decisions and negotiate terms and conditions within designated authority limit. * Strong verbal and written communication skills with the ability to clearly articulate coverage determinations. * Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics. * Ability to build and maintain effective and collaborative relationships with colleagues, customers, and business partners. What is a Must Have? * Bachelor's Degree. * Juris Doctorate Degree. * Properly licensed, registered or authorized, and in good standing, to practice law in the jurisdiction in which you will be working. * Two years of relevant legal experience. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************
    $31k-65k yearly est. 36d ago
  • Software Engineer - Mid Level

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a versatile high level Software Engineer who has Full Stack development experience to join our New Business Ventures and Innovation Solutions Engineering Team at USAA's Enterprise Chief Information Office. You will be joining the team to contribute on developing and maintaining UI applications and backend Java services/RESTful APIs within the AWS cloud environment. You will use full stack technologies such as React JS , Node JS, JAVA Spring boot framework, AWS SDK for Java, AWS CDK, Secrets Manager, EKS, Lambda, S3, RDS/Aurora Postgres and DynamoDB and other AWS Services. Additionally, you will ensure that quality, security, and compliance requirements are met in solution engineering development. Provides support to the Enterprise through delivering best in class technology solutions. Engaged in all phases of the software systems and application development lifecycle which include gathering and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Design, develop, code, and test complex technical solutions Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques. Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures. Prepares and installs complex solutions by determining and designing system specifications, standards, and programming. Follows the software development lifecycle. Participates in design reviews and learns key system design principles. Mentors junior engineers and may begin mentoring peer engineers; Review teammates' code. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT). 4 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s). 2 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews. Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python Developing level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Experience supporting efforts to address production issues through troubleshooting applications and systems. Experience articulating technical challenges and solutions. Basic understanding of cloud technologies and tools. What sets you apart: 4+ years of strong experience with ReactJS, Node JS, Redux and React Context for state management, Java/J2EE services/APIs in AWS cloud with java Spring boot framework, AWS SDK for Java, AWS CDK, Secrets Manager, EKS, Lambda, S3, RDS/Aurora Postgres, DynamoDB. 4+ years of good experience working on Distributed in-memory data store solutions like ElastiCache, AWS Message oriented middle wear Kafka Producer, AWS SQS etc. 4+ years of developing automated solutions with Golang or equivalent programming scripting languages 4+ years' experience using Terraform for provisioning and deploying the Java Micro Services. Compensation range: The salary range for this position is: $93,770-$179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $93.8k-179.2k yearly Auto-Apply 1d ago
  • Director - HR Data and Analytics

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We're looking for a collaborative and strategic HR leader to drive excellence in our HR functions through the power of data, and the ability to manage and develop a team of 10. In this role, you will be the bridge between HR, IT, and the business, ensuring our HR data solutions align with overall business strategy. You will leverage your deep understanding of HR data models, data architecture principles, and business architecture practices to design and implement scalable solutions. You'll also lead a team in developing impactful data visualizations and dashboards, providing actionable insights to support data-driven decision-making. If you are a results-oriented leader with a passion for HR analytics, business alignment, and developing high-performing teams, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans. Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management. Responsible for direct report performance management, talent development, and career progression planning Accountable for overall teamwork product volume, quality, and business value delivery. Accountable for overall team regulatory, risk, and internal control compliance. Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans. A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions. Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution. Holds team members accountable for performance goals and establishes business-driven development plans for the team. Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs. Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards. Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in data and analytics, technical, or business-relevant function OR If advanced degree in a STEM discipline, 6 or more years' experience in data and analytics, technical, or business-relevant function. 3 years of direct team lead or management experience. Experience overseeing teams conduct cost benefit analyses and leveraging results to drive business intelligence solutions. Experience guiding teams in the gathering and authoring of business intelligence solutions for large scale complex projects. Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated subject matter expertise in applying and creating business intelligence practices, methods, and problem-solving strategies. Experience leading and coaching others in understanding and translating needs into requirements. Expert knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources. SME developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Demonstrated thought leadership in embedding intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details. What sets you apart: Experience leading teams in the development and maintenance of data visualizations and dashboards, leveraging tools such as Tableau, QlikView, BusinessObjects or similar platforms, to provide actionable insights and support data-driven decision-making. Familiarity with HR technology landscapes, including experience working with HRIS systems and data models related to HR Technology/Engineering and HR Data Architecture. Strong understanding of data modeling principles, data architecture concepts, and their application within the context of HR data, HR analytics, and people insights. Experience in direct people management, including coaching, mentoring, and performance management. Knowledge of Business Architecture principles and practices, with the ability to align data and technology solutions with overall business strategy. Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $75k-95k yearly est. Auto-Apply 60d+ ago
  • Director, Channel Strategy and Performance

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Director, Channel Strategy and Performance is responsible for leading the strategy, execution and optimization of our owned marketing channels-including email, direct mail, and on-site placements. This role will be responsible for driving performance across these critical touchpoints, leveraging advanced Customer Data Platform (CDP) capabilities and omni-channel orchestration to deliver personalized, relevant, and measurable member experiences. The Director will also be responsible for monitoring channel performance, identifying areas for improvement, and implementing data-driven strategies to achieve and exceed targets. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for leading end-to-end strategy and performance of Bank's owned marketing channels (email, direct mail, on-site), driving rigorous test-and-learn programs, applying data-driven insights to continuously improve channel performance. Designs and implements a trigger-based marketing execution strategy, ensuring timely, event-driven, and highly personalized member interactions. Spearhead the strategic use of Customer Data Platform (CDP) and Salesforce capabilities to design and activate audience targeting, segmentation, and personalized experiences, ensuring data-driven decision-making and measurable impact. Accountable for the successful execution of audience targeting initiatives, guiding cross-functional teams through change management processes to embed new capabilities. Partners cross-functionally with analytics, product, and technology teams to maximize the impact of personalization and targeting strategies. Provides oversight for the design and governance of audience creation within technology platforms, ensuring alignment with enterprise engagement objectives. Serves as the senior advisor on audience strategy, setting direction and standards for team execution while fostering innovation and continuous improvement. Establishes and enforce best practices for audience management and activation, collaborating with internal stakeholders to ensure consistency, scalability, and compliance. Establishes and enforces disciplined processes to deliver operational excellence and measurable business outcomes. Monitors performance metrics and outcomes to assess effectiveness, identify gaps, and drive continuous optimization across audience engagement efforts. Builds a strong risk culture and accountable for controlling operational risk across the function, including compliance with applicable laws, regulations, and regulatory guidance to successfully achieve the Bank's objectives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience leading owned channel marketing at scale, including end-to-end strategy, execution, and optimization across email, SMS, push notifications, and web personalization with a proven ability to drive measurable performance outcomes, such as increased engagement, conversion, and retention, through data-driven marketing initiatives. 3 years of people leadership experience in building, managing and/or developing high-performing teams required. Direct experience implementing and leveraging Customer Data Platforms (CDPs) such as Salesforce and/or Adobe Experience Platform to drive personalized marketing efforts. Deep expertise in trigger-based and lifecycle marketing, with a strong track record of designing and executing automated, customer-centric campaigns. Demonstrated ability to develop and scale complex marketing programs that drive engagement, retention, and conversion across the customer journey. Strong technology acumen, with comfort operating at the intersection of marketing strategy and martech platforms. Leadership experience managing cross-functional teams, with the ability to inspire collaboration and execution excellence. What sets you apart: Experience with Salesforce and Adobe platforms. Process optimization and acceleration experience. Strong delivery of executive content to communicate impact and results. Issue resolution and management savviness in complex environments. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-243.3k yearly Auto-Apply 4d ago
  • IT/IS Risk Management & Governance Executive

    United Services Automobile Association (USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance for Executive team. This Executive should have expertise in Tech Risk Oversight - SLOD. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Minimum Education: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. * 4+ years of people leadership experience in building, leading and/or developing high-performing teams. * Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). * Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). * Knowledge of applicable laws, rules, and regulations applicable to financial institutions. * Experience making data-driven decisions. * Experience working with external agencies and regulators. * Broad knowledge of information technology systems and general system development principles. What sets you apart: * 7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services. * 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. * 3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. * 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. * Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $86k-105k yearly est. 23d ago
  • Audit Lead - P&C Actuary

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** As an Audit Lead, you'll support audit engagements of varying complexity, often participating in cross-functional, risk-based assurance and advisory projects, contributing to the quality of audit work. A key aspect of this role involves testing models and model-related tools as part of audit engagements. You will support Auditor-In-Charge (AIC) responsibilities and maintain knowledge of financial services regulations, effectively responding to and interacting with regulators. This role provides support and oversight to multiple audit engagements and participates in the review of engagement planning, fieldwork, and reporting. You will also manage strategic initiatives and assist with the development and implementation of a risk-based audit plan. You will serve as, and/or partner with, subject matter expert(s) within audit or the business to analyze issues, establish collaborative client relationships, and proactively work with client management to assess risk and improve internal controls. You will also adhere to the Institute of Internal Auditors' International Standards for the Professional Practice of Internal Auditing (Standards) and Code of Ethics. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. **What you'll do:** + Contribute to continuous monitoring, advisory activities, special reviews, and investigations. + Ensure assigned audit engagements are completed objectively, professionally, and timely, adhering to audit standards. + Identify control weaknesses and recommend improvements, drafting audit issues and reports for client leadership and conducting follow-up. + Support quality of audit reviews and propose updates to the universe risk assessment based on audit results. + Build client relationships to drive strategic objectives. + Communicate effectively with business/clients, delivering risk-based and difficult messages, and potentially with regulators and executive leaders. + Provide coaching and guidance to other auditors, ensuring timely and quality deliverables, and may provide engagement evaluations. + Provide input into the internal audit universe and risk profiles, updating risk assessment information. + Participate in the development and execution of the annual audit plan, assessing and covering risks. **What you have:** + Bachelor's degree in Business or relevant field such as Finance, Accounting, Business, or Information Technology. Four additional years of related experience beyond minimum required may be substituted in lieu of a degree. + 8 years of audit, financial, insurance, banking, information technology or related business and/or leadership experience. + Experience performing internal audits, external audits, or applying audit, risk, or compliance acumen in a complex operational and regulatory environment. + Broad and comprehensive experience in Audit theory, internal audit principles with demonstrated experience in audit examining, analyzing, assessing, and drawing conclusions from audit work. + Demonstrated experience effectively communicating and challenging Controls with business partners and influencing business outcomes. + Understanding of risks and internal controls and the ability to evaluate and determine adequacy and efficiency of controls. + Experience in a support role, mentoring, and providing feedback to audit team members throughout the audit. + Experience in overseeing work with both internal and external partners in a highly collaborative environment + Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities. + Demonstrated experience in highly dynamic environment undergoing change; ability to deal with competing priorities. **What sets you apart:** + ACAS or FCAS designation. + Proven background in P&C model frameworks, ranging from pricing, reserving, and catastrophe modeling to enterprise risk, across development, validation, or oversight risk. + Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum. + Deep knowledge and experience with SR 11-7 and/or ASOP 56. **Compensation range:** The salary range for this position is: $143,320 - $273,930 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $60k-73k yearly est. 38d ago
  • SSDLC IT/IS Risk Management & Governance Executive - Charlotte

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. *** Relocation assistance is available to Charlotte for this position *** The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $66k-86k yearly est. Auto-Apply 20d ago
  • Quantitative Risk Analyst Intern

    USAA 4.7company rating

    Charlotte, NC job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Quantitative Risk Analyst internship focuses on practicing skills that play a crucial role in identifying, assessing, and mitigating risk across USAA. You will learn real corporate world sophisticated quantitative techniques to model and lead risks and provide critical insights to advise strategic decisions. The opportunity may lead to selection into a two-year risk development rotational program following graduation. Rotational placings may vary depending on business needs. Our internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internship is based at USAA Corporate Headquarters in San Antonio, TX, Plano, TX, and Charlotte, NC. Interns offered full-time roles may have the opportunity to work out of one of USAA's satellite locations. What you'll do: Our Quantitative Risk Analyst Interns, work under direct supervision and following risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks: Applies foundational knowledge to support the assessment of future risk, opportunities, and efficiency. Applies foundational learning to help support the team in producing standard methodologies that quantify risk and aggregate exposures. May assist with model validation activities and model validation reporting. Participates in the production of analytical material needed for discussions with cross functional teams to understand sophisticated business objectives and influence solution strategies. Compiles communication materials pertaining to analytical results, findings and solutions for governance committees and business process owners to influence business analysis. Supports internal/external audits, regulatory reviews and rating agency requests. What you have: To qualify, you must be pursuing a degree from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2026 internship will start on May 27, 2026 and last through August 7, 2026. Graduation date cannot be prior to August 7, 2026 Pursuing a bachelor's degree or higher in Business, Finance, or related field at a 4-year accredited university. 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required. Foundational and conceptual knowledge of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area required. Foundational knowledge of data analysis tools and techniques. What sets you apart: Knowledge of information security/IT Knowledge of reporting and analysis, and control testing Data analytical skills, risk management interest Detail oriented/strong organization/ self-starter Proficient with Excel Compensation range: The salary range for this position is: $27 - $28. Interns will receive an intern stipend to assist with expenses. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $27-28 hourly Auto-Apply 60d+ ago
  • Military Apprentice Appraiser

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** **The Opportunity** The Military Apprentice Appraiser completes a 6-9 month training class with structured learning targets that includes classroom, self-study, and OJT elements. The Apprentice Appraiser will receive routine evaluations focused on assessment of learning and development combined with the ability to demonstrate associated performance requirements. This program teaches the skills necessary to evaluate and analyze auto physical damage from photos combined with the facts of loss to develop an accurate estimate for repairs. Candidates who successfully complete this program will be evaluated for placement into an Auto Appraiser job. **What you'll do:** + With supervision, utilizes digital tools to evaluate and appraise low complexity (drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations. + Investigates claim damages. + Demonstrates basic knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance. + Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. + Maintains accurate and current claim file documentation throughout the claims process for low complexity claims. + Explains coverage, assists policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issues settlement amounts for damages claimed. + Supports workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + High School Diploma or General Equivalency Diploma. + Up to 1 year of customer service experience. + Prior or current military service and/or military spouse + Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts **What sets you apart:** **Military background highly preferred, specifically:** + **Mechanical Aptitude (Vehicle Maintenance, Fleet Services, Technical Inspection):** + **Army/National Guard:** MOS 91 series (e.g., Wheeled Vehicle Mechanic, Tracked Vehicle Repairer), or other related mechanical jobs. + **Marine Corps:** MOS 3521 (Motor Vehicle Mechanic), 3531 (Maintenance Management Specialist). Or other related mechanical jobs. + **Air Force:** Related AFSC (Air Force Specialty Code) in vehicle or aviation maintenance. + **Navy:** Machinist Mate, Engineman, Gas Turbine System, Electrician Mates and other related mechanical jobs. **AND/OR** + **Investigative and Troubleshooting Background (Military Intelligence, CID, OSI, Military Investigative Experience):** + **Strongly Preferred:** Experience as a Criminal Investigation Division (CID) Special Agent (Army MOS 31D or Marine Corps 5821), Air Force Office of Special Investigations (OSI) Agent (Air Force Enlisted Code 7S), or in a Military Police (MP) investigative role (Army MOS 31B, Marine Corps 5811) or other investigative, troubleshooting jobs. + Experience in diagnosing complex _system failures_ (mechanical, electrical, etc.) _and_ implementing effective repair solutions. Demonstrable ability to apply _investigative techniques_ to isolate root causes. + Familiarity with technical inspection procedures and _meticulous documentation_ practices, including chain of custody procedures when applicable. + Experience in conducting interviews, gathering evidence, and preparing detailed reports is a significant asset. + Prior experience with root cause analysis (RCA) methodologies is a plus. + **Good understanding of guidance (SOP's)** **Physical Demand Requirements:** + May require the ability to operate a company vehicle within assigned territory. + May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles. + May require the ability to work outdoors in inclement weather conditions; May be exposed to working in body shop and/or salvage yard environments up to 25% of the time. + May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. **Compensation range:** The salary range for this position is: $45,470 - $81,490 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $45.5k-81.5k yearly 45d ago
  • Life Actuary

    USAA 4.7company rating

    Charlotte, NC job

    **Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** We are seeking a qualified Life Actuary to join our diverse team. The ideal candidate will possess strong risk management skills, with a particular focus on **Interest Rate Risk Management** and broader **financial risk** experience. This role requires an individual who has acquired their **ASA designation or FSA designation** and has a few years of meaningful experience. Key responsibilities will include experience in **Asset-Liability Management (ALM)** , encompassing liquidity management, asset allocation, cashflow matching, and duration targeting. You will also be responsible for conducting **asset adequacy testing** to ensure the sufficiency of assets to meet future obligations. Experience in **product pricing** , especially for annuity products. Furthermore, an understanding of **Risk-Based Capital (RBC)** frameworks and methodologies is required. Proficiency with **actuarial software platforms** , with a strong preference for **AXIS** , is highly advantageous. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is **not** available for this position. **What you'll do:** + Performs complex work assignments using actuarial modeling software driven models for pricing, valuation, and/or risk management. + Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations. + Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership. + May make recommendations for model adjustments and improvements, when appropriate. + Shares knowledge with team members and serves as a resource to team on raised issues and navigates obstacles to deliver work product. + Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas. + Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for partners. + Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership. + Maintains accurate price level, price structure, data availability and other requirements to achieve profitability and competitive goals. + Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends. + Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products. + Advises management on issues and serves as a primary resource for their individual team members on raised issues. + Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. + 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries; OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. + Experience performing complex work assignments using actuarial modeling software driven models for pricing, valuation, and/or risk management. + Experience presenting complex actuarial analysis and recommendations to technical and non-technical audiences. **What sets you apart:** + **Asset-Liability Management (ALM):** Experience in ALM, including expertise in liquidity management, asset allocation, cashflow matching, and duration targeting. + **Asset Adequacy Testing:** Experience conducting asset adequacy testing to ensure the sufficiency of assets to meet future obligations. + **Product Pricing:** Experience in pricing financial products, with a particular emphasis on annuity products. + **Risk-Based Capital (RBC):** Experience with risk-based capital frameworks and methodologies. + **Actuarial Software Proficiency:** Familiarity with actuarial software platforms. Experience with **AXIS** is considered a significant advantage. + **Actuarial Designations:** Attainment of Society of Actuaries Associateship (ASA) or Fellowship (FSA). **Compensation range:** The salary range for this position is: $127,310 - $243,340 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
    $127.3k-243.3k yearly 4d ago

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