Customer Service-Call Center Manager jobs at GEICO - 530 jobs

The Senior Customer Service Representative supports the daily operations of the agency by providing advanced customer service, policy support, and account management. This role acts as a primary point of contact for clients, resolves complex inquiries, assists with policy changes, and ensures exceptional service delivery while maintaining compliance with state and carrier requirements. Client Service & Support Serve as the main contact for policyholders, delivering high-quality service via phone, email, and in-person interactions. Handle complex customer inquiries related to coverage, billing, claims, renewals, and endorsements. Assist clients with policy changes, cancellations, reinstatements, and general account updates. Review client accounts to ensure accuracy and identify gaps in coverage or service needs. Policy Administration Process endorsements, certificates of insurance, evidence of insurance, bind requests, and other policy documentation. Support new business and renewal processes by gathering required information and preparing applications. Verify policy accuracy, rating information, and carrier guidelines prior to final processing. Coordinate with insurance carriers on underwriting requirements, coverage questions, and policy adjustments. Claims Support Guide clients through the claims filing process and provide follow-up as needed. Act as a liaison between carriers, adjusters, and policyholders to ensure timely updates. Team & Operational Support Provide guidance and support to junior CSRs and team members. Assist in workflow improvement, procedure updates, and best-practice implementation. Maintain compliance with all state regulations, company policies, and carrier requirements. Customer Experience & Retention Build strong client relationships through responsive service and proactive communication. Identify opportunities for cross-selling or up-selling appropriate P&C products (within 4-40 license permissions). Support retention efforts by reviewing renewal options and assisting in remarketing when needed. Required Qualifications Valid Florida 4-40 Customer Representative License. 3-5+ years of customer service or account management experience in a Property & Casualty insurance environment. Strong knowledge of personal lines and/or commercial lines insurance products, coverage forms, and terminology. Proficiency with insurance management systems (e.g., Applied Epic, AMS360, QQ, Hawksoft) preferred. Excellent communication, problem-solving, and organizational skills. Ability to work independently, prioritize tasks, and manage high-volume workloads.

Posted Thursday, September 25, 2025 at 4:00 AM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Personal Lines Actuarial department is seeking an Actuarial Director or Manager (or similar) for our Profitability Analytics (REPLAY) team to join our growing team in Worcester, MA Corporate Headquarters, or remote work location. Open to various levels POSITION SUMMARY: The Profitability (REPLAY) Team Director role is responsible for managing a team of actuaries focused on profitability oversight through loss and premium analytics of the Personal Lines of business, as well as being expected to complete their own hands-on assignments. The Personal Lines portfolio is over $2 billion of premium across 20 states for Auto, Home, and Other Personal Lines requiring an innovative, analytical, and business-oriented actuarial approach. This role will have countrywide loss and premium analysis responsibilities including rate indications, loss and premium trends, projecting IBNR and loss development, and forecasting top and bottom-line plans. Additionally, this role partners with other actuarial functions in communicating profitability insights to key business partners (Executive Leadership, Finance, State Pricing, State Management, Reserving) in order to influence Personal Lines strategic direction. This is a Full-time, Exempt role. IN THIS ROLE, YOU WILL: Manage and lead a team of actuarial analysts, ensuring technical execution of deliverables alongside personal growth of entire team Forecast and monitor frequency and severity projections combining internal data, industry data, and macro-economic benchmarks Use technical actuarial pricing methods to develop and communicate semi-annual rate indications including premium trend assumption updates Project ultimate loss results for usage in Personal Lines Pricing decision including tracking of IBNR development against actual emergence Effectively communicate technical analysis to business partners and executive leadership Collaborate with business partners including Actuarial State Pricing team in strategy and profitability analyses Build efficiencies and improvements into existing processes May lead or participate in community training activity WHAT YOU NEED TO APPLY: Bachelor's Degree or higher in a relevant technical field Seven+ years of technical experience in multiple LOB and/or actuarial disciplines such as pricing, reserving or advanced analytics Experience with predictive modeling preferred Minimum of 2 years in management capacity ACAS required, FCAS preferred Advanced communication skills Advanced skills using Microsoft Office, including Excel Intermediate programming skills, including the ability to develop and automate processes Demonstrated knowledge of all techniques used to model various assumptions Able to apply and interpret company policies and procedures Able to direct activities of others, motivate and develop staff Project organization and time management skills to balance conflicting priorities Growth Mindset - Embraces a creative approach and a changing environment. Seeks to improve processes, constantly seek to learn, apply new techniques, challenge others and themselves to find a better way Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals. Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards. Talent Management - Proactively fosters building, mobilizing and evaluating the organizations' human assets. Establishes performance goals and measures in order to accomplish organizational goals. Business Enterprise Knowledge - Understands how one's own function adds value to the organization and to customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends. Strategic Thinking - Examines issues and plans with a long-term perspective. Able to critically evaluate external and internal factors. Change Management - Designs and transforms an organization based on assumptions of human capability and resiliency. Understands the basic human patterns that operate during change, and effectively focuses the organization's capability on an effective transformation. Focuses and energizes a group to accomplish change together and holds them accountable to common goals. Decisiveness - Makes decisions by quickly assessing the scope of an issue and providing options leading to its closure. CAREER DEVELOPMENT: It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: ********************** and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. #J-18808-Ljbffr

**Job Summary** Leader responsible for market penetration through targeted Payroll campaigns that deliver incremental revenue from new and/or existing clients. As a Payroll Division Manager (PDM), you will report to a regional Vice President (VP). PDM's must manage and achieve their Division's productive sales goal on a monthly basis while managing and leading a team of Payroll Territory Managers (PTM) and Senior Product Advisors (SPAs), which are responsible for the direct sell of Auris's payroll solutions as well as related products offered in a specified region or major geographical area. Your role as a PDM is to recruit and interview PTM and SPA candidates, deploy divisional communication, manage SPA/PTM activity, develop PTMs, build PTM business plans, maintain and manage relationships with partners including Payments Dealers, and business networking groups as well as Outside Sales POS/Payments team while monitoring and adhering to corporate sales policies. Suggested change...Develop, manage, and enhance partnerships across internal teams and external organizations, fostering collaboration and adherence to corporate sales policies and objectives. **Responsibilities** Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.Responsible for achieving minimum production requirements, including Install Margin Goal % Additional responsibilities may be assigned as needed**Minimum Qualifications** Exceptional written and verbal communication skills, including effective speaking before groups Ability to manage multiple tasks simultaneously to maintain consistent sales results each month Strong interpersonal skills Ability to take charge and complete objectives Strong industry knowledge, as well as working knowledge of the sales process Ability to develop innovative approaches to problem solving Ability to work independently while upholding organizational culture Ability to be in the field, a minimum of 50% of the time **Preferred Qualifications** Bachelor's Degree or a combination of formal training and/or relevant work experience At least 3-5 years of outside sales and sales management experience**Competencies** **Compensation (pay transparency) and Benefits** It's W2! Medical, Dental, Life, & Disability benefits to keep you healthy and happy. not messing around with compensation. A first-year professional may expect an average of * **Physical Wellness:** Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.* **Mental Wellness:** Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.* **Financial Wellness:** Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.* **Family Care:** Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.* **… and so much more!** #J-18808-Ljbffr

*We're Hiring: Business Insurance Division Manager* We're seeking an experienced Business Insurance Division Manager to lead our Business Insurance - Client Services Division. This leadership role is responsible for overseeing operations, driving team performance, and ensuring strong financial and service outcomes-all while aligning with HIG's goals and policies. What You'll Do: Lead, coach, and develop a high-performing insurance team Oversee staffing, onboarding, performance reviews, and employee development Manage division policies, workflows, and annual goals Maintain strong carrier relationships and stay ahead of industry changes Partner with senior leadership on strategic initiatives and special projects What We're Looking For: 7-10 years leadership experience (Required) 7-10 years of insurance experience (Required) Active NJ Property & Casualty Producer License (Required) Must maintain a valid Driver's License and auto liability insurance (Required) Proven leadership, communication, and problem-solving skills Strong commitment to confidentiality and data privacy Why Join HIG? Work-Life Balance - Hybrid Schedule Comprehensive Medical (Aetna Choice), Dental (Principal), Vision (Superior/Versant) (effective 1st of the month after hire) Flexible Spending Account Generous PTO (Personal Time Off) and VTO (Volunteer Time Off) 401K - Matching Mentorship and Career Growth Wellness Reimbursement Program Tuition Reimbursement Program If you're a strategic leader with a passion for business insurance and team development, we'd love to hear from you. Send resumes to: Shara D. Richardson - *******************

Symetra has an exciting opportunity to join our Benefits Division team as aUnit Managerof the Stop Loss RFP Team! About the role As the Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 8+ employees. What you will do Providing employees with coaching, feedback and developmental opportunities and building effective teams. Setting clear expectations and holding employees accountable for performance. Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements. Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results. Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes. Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies. Accountable for resolution of customer and/or partner questions and complaints. Defining short-term goals and objectives for their work group. Effectively communicating unit/department/company goals to achieve understanding and acceptance. Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures. Manages essential support functions and special projects as needed. Assisting in the development of processes and procedural changes to improve unit/department performance. Other duties as assigned. Why work at Symetra " If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost! " - Cindy G., Program Manager "If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!" Gina B. - Medical Risk Consultant RN- Auditor Trainer What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation $66,100 - $110,100 annually plus eligibility for Company Annual Bonus Who you are High School diploma required. Bachelor's degree or equivalent work experience required. Excellent interpersonal and communication skills. Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group. Demonstrated ability to manage multiple priorities in a fast paced and changing environment. Demonstrated ability to identify and analyze issues trends that impact customer satisfaction. Previous supervisory experience. Previous customer service experience. Previous Stop Loss experience preferred. Previous experience in an operations environment. Working knowledge of common software applications, business platforms. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Your new company You'll be joining a purpose-driven real estate firm that develops, owns, and operates high-quality residential communities across the U.S. With thousands of units under management in multiple states, the company leverages in-house expertise from acquisitions and development to property management to create vibrant, sustainable living environments. Core values include innovation, integrity, empathy, humility, determination, and partnerships. Your new role Oversee and supervise maintenance staff and day-to-day repair operations across the property portfolio. Lead special projects and coordinate installation of mechanical and electrical systems. Conduct inspections, perform repairs, and maintain cleanliness and safety standards in line with company policies. Work independently on routine tasks while collaborating on complex issues, often supporting emergencies or project-driven overtime. What you'll need to succeed EPA Certification 3 years of experience in Property Management Strong knowledge of building systems and maintenance practices Ability to lead and supervise maintenance teams Affordable housing experience preferred What you'll get in return Competitive pay at $27/hour Comprehensive health, dental, and vision coverage 401(k) with company match Paid time off and holidays Additional perks like FSA and employee discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or reach out directly to Daniela Giovannini for more information.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first financial services agency backed by one of the largest insurance organizations in the country. Our mission is simple: serve people, create leaders, and leave families better than we found them. We leverage modern technology, AI-assisted systems, and real human connection to help families protect their future while giving our partners a clear pathway to income growth, leadership, and ownership. This is not a traditional job. It is an opportunity to build a business within a proven platform. Why This Role Is Different This role is 100% commission-based with uncapped earning potential. There is no cold calling. You will work with warm, qualified prospects who have requested information. Training, mentorship, and systems are provided to support your growth from day one. Many of our top leaders started part-time and transitioned into full-time roles as their income grew. Responsibilities • Consult with clients virtually via Zoom or phone • Educate families on financial protection strategies • Follow up with warm leads and client requests • Use company CRM and systems to manage workflow • Provide a professional, service-first client experience • Attend weekly virtual trainings and development calls • Meet activity and performance benchmarks • Grow into leadership roles if desired • Maintain licensing and compliance standards Qualifications • Strong communication skills • Coachable mindset • Self-motivated and disciplined • Comfortable working remotely • Sales, customer service, or leadership experience preferred (not required) • Must be willing to obtain a state insurance license (training provided) Compensation & Growth • 100% commission-based • Weekly and daily pay options available • Performance-based promotions • Leadership and agency ownership track • Flexible schedule (part-time or full-time) • Remote - work from anywhere Our Culture We believe wealth is built through education, consistency, and leadership. We are committed to helping individuals break cycles, create options, and build something meaningful for their families. Hiring nationwide. Full-time and part-time opportunities available.

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 7 years in a row! Our Contact Center team enjoy: Salary begins at $51,120.55 with the potential to earn more if you are licensed with experience (Salary is commensurate with experience and credentials) Company paid training and professional state licensure. Potential annual bonus incentive worth up to 7.5% of your first year's base salary Hybrid work schedule once training is completed An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8% The Opportunity NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions. Available Shift(s): Day Shift Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM) One weekday and Sundays off Include a 5% shift differential The start date for this opportunity is set for 03/16/2026. Responsibilities Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls Provide coverage options best suited to accommodate individual needs and administer transactions when necessary Demonstrate effective time management to achieve performance goals/targets Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance. Requirements Excellent verbal and written communication skills Strong computer and navigation skills including proficiency in Microsoft Outlook and Word Accurate keyboarding skills Superior listening skills Strong multi-tasking ability Prior customer service or contact center experience Quiet, distraction-free work area at home High School Diploma or GED is required; an associate's or bachelor's degree is desired Bilingual skills are valued, but not required Personal Lines Authority License is a plus Benefits Offered: Medical Insurance (Blue Cross Blue Shield) Dental Insurance (Delta Dental) Vision (Delta Vision/ VSP) Flexible Spending Account Discounts on NJM auto insurance Tuition reimbursement Life insurance Plus, additional company discounts for items like travel, service, car rental and more! Starting Rate: $0 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. Develop and implement service procedures, policies, and standards. Monitor and analyze service metrics to drive process improvement and operational efficiency. Handle complex or escalated customer inquiries or issues, ensuring timely resolution. Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. Conduct regular coaching, training, and performance evaluations to support team growth and development. Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have 10+ years of experience in customer service, with at least 5 years in a management role. Strong leadership and team development skills. Excellent communication, problem-solving, and interpersonal abilities. Data-driven with the ability to interpret reports and apply findings to drive results. Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: Experience in benefits administration. Familiarity with CRM and ticketing systems. Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Position Description: This position is responsible for leading and managing the operations of the Customer Service - Mobility Services Division. Key areas of oversight include the mobility services call center, fare media sales and information functions at LYNX Central Station (LCS), customer relations, the Lost and Found Program, customer ID program, and all Travel Training workshops and presentations. The position also involves real-time monitoring of performance metrics, representative activity, and operational conditions such as detours and weather impacts. The incumbent ensures service levels are consistently met, proactively adjusts staffing using scheduling tools, and supports frontline staff with the resources and guidance needed to deliver high-quality service. Additionally, this role fosters strong partnerships with subcontractors in the ACCESS LYNX and NeighborLink divisions. This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions. Essential Functions: This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance. Represents LYNX at public, private, and community events, including outreach meetings and forums. Collaborates with advocacy groups and manages programs such as Advantage and Youth ID to enhance service awareness and rider engagement. Partners with the Supervisor of Eligibility to support the Travel Training program for individuals and organizations. Leads and supervises division personnel, delegates tasks, monitors progress, and conducts regular staff meetings to address issues and provide guidance. Oversees staffing, training, and operations at LYNX Central Station to ensure effective customer service and timely dissemination of information. Upholds LYNX's core values, mission, vision, and service standards. Engages with advocacy 9organizations and participates in access and disability committees to promote inclusive transportation. Manages customer interactions across all channels, ensuring timely resolution and provides feedback to contractors for service improvements. Analyzes customer feedback and satisfaction data to evaluate service effectiveness and prepares reports for the Board. Identifies and resolves performance issues within the department and among subcontractors through training, resource allocation, and technology enhancements. Monitors and manages operating and capital budgets, ensuring cost control and timely contract payments. Responds to service disruptions caused by street closures, detours, or weather, and implements solutions to maintain schedules. Communicates with LYNX leadership regarding service-impacting issues and public perception concerns. Manages multiple projects and contributes to large-scale initiatives. Promotes cross-departmental collaboration to develop and implement customer-focused strategies. Monitors internal and external trends to support strategic planning, service enhancements, and call volume forecasting. Works closely with paratransit subcontractors and NeighborLink to improve rider experience and service performance. Required Qualifications: Bachelor's degree from a regionally or nationally accredited institution in transportation, business administration, public administration, or a related field. At least five years of full-time professional experience in customer service program administration, including three years in a supervisory or management role. Experience must include work with services for individuals with disabilities (paratransit). Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis. Must possess and maintain a valid Florida Driver's License and safe driving record. Desired Qualifications: Five years of experience in paratransit operations. Knowledge, Skills, and Abilities (KSAs): Strong knowledge of Americans with Disabilities Act (ADA), Section 504, and Federal Transit Administration (FTA) policies and compliance requirements. Understanding of customer service operations, quality management, and relevant sponsoring agencies (e.g. MetroPlan, Transportation Disadvantage Commission). Familiarity with automated demand/response reservation and dispatch systems. Proficiency in budgeting, financial analysis, and cost estimation. Ability to analyze performance data, make statistical inferences, and manage sensitive information with professionalism. Strong organization and time management skills; adaptable to change. Ability to exhibit a professional, courteous demeanor. Ability to work in a diverse environment. Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with those encountered in the course of work using principles of excellent service. Work Environment and Special Considerations: Works in an office environment with occasional local and out-of-state travel. This position requires close visual acuity to perform an activity such as viewing a computer terminal and extensive reading. Cell Phone Use: The Agency anticipates that this position's incumbent must be available throughout the workday and, on some occasions, after regular work hours. Therefore, as a condition of employment, the incumbent will be issued a cell phone and must adhere to the agency's Wireless Communication Policy. Support Personnel Workforce Members: LYNX provides the community with much needed public transportation, and it is important for the Agency to resume its services as quickly and as safely as possible in the event of any natural, technological, or human-caused emergency or disaster. This position is considered support personnel of LYNX's emergency preparation and response efforts during an emergency or disaster and as such, shall be expected to return to their normal work schedule as soon as possible or when otherwise notified after the emergency has occurred. Sponsorship Notice: LYNX does not sponsor employment-based visas, including H-1B. All candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Rate will be determined by the qualifications of candidates who exceed the minimum requirements. Applications are reviewed as received, and interviews will be scheduled for the most qualified candidates, as applications are reviewed. Your talent, skills and experience will be rewarded with a competitive compensation package. FREE employee only health insurance Dental, vision, short-term and long-term disability insurance available Retirement plan Life insurance Paid vacation and sick leave Paid holidays FREE LYNX bus transportation for employee, spouse and children Employee wellness center

We are seeking an experienced and dedicated Customer Service Manager to lead and elevate our customer support operations. The ideal candidate will have a proven track record of 10+ years in customer service and a minimum of 5 years in a management role. This person will be responsible for optimizing the customer experience, mentoring a team of service professionals, and developing strategies to ensure exceptional service delivery across all channels. Your Impact * Lead, mentor, and manage the Customer Service team to achieve high performance and customer satisfaction. * Develop and implement service procedures, policies, and standards. * Monitor and analyze service metrics to drive process improvement and operational efficiency. * Handle complex or escalated customer inquiries or issues, ensuring timely resolution. * Collaborate cross-functionally with internal teams (e.g., Operations, Sales, Product) to resolve issues and improve the customer journey. * Conduct regular coaching, training, and performance evaluations to support team growth and development. * Manage service-related projects and initiatives, including system/process upgrades or new technology implementation. * Prepare and present reports on team performance, customer feedback, and key service KPIs to leadership. * Foster a customer-centric culture rooted in empathy, accountability, and excellence. Successful Candidate Will Have * 10+ years of experience in customer service, with at least 5 years in a management role. * Strong leadership and team development skills. * Excellent communication, problem-solving, and interpersonal abilities. * Data-driven with the ability to interpret reports and apply findings to drive results. * Demonstrated ability to manage change, implement process improvements, and drive team engagement. Preferred Qualifications: * Experience in benefits administration. * Familiarity with CRM and ticketing systems. * Proven success in managing remote or hybrid teams. At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $84,200 - $120,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Pay Range: * The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.