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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Urban Honolulu, HI | $47,797 | $22.98 |
| 2 | Renton, WA | $46,852 | $22.52 |
| 3 | Poway, CA | $43,972 | $21.14 |
| 4 | Washington, DC | $43,871 | $21.09 |
| 5 | Minneapolis, MN | $43,467 | $20.90 |
| 6 | Anchorage, AK | $42,119 | $20.25 |
| 7 | Boston, MA | $42,049 | $20.22 |
| 8 | Portland, OR | $41,999 | $20.19 |
| 9 | Milwaukee, WI | $41,912 | $20.15 |
| 10 | Woodbury, NY | $41,763 | $20.08 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Business Representative | $44,120 | $21 | - |
| 2 | Retention Representative | $42,763 | $21 | - |
| 3 | Customer Account Representative | $42,763 | $21 | - |
| 4 | Wireless Care Representative | $41,963 | $20 | - |
| 5 | Customer Relations Representative | $41,122 | $20 | - |
| 6 | Customer Care Advocate | $40,805 | $20 | - |
| 7 | Call Center Coordinator | $39,805 | $19 | - |
| 8 | Customer Support Representative | $39,669 | $19 | - |
| 9 | Customer Retention Representative | $39,518 | $19 | - |
| 10 | Customer Care Professional | $39,392 | $19 | - |
| Job | Location | Date added | Salary |
|---|---|---|---|
| Experienced Call Center Representative | El Cajon, CA | 01/28/2025 | $42,470 |
| Experienced Call Center Representative | Carmel, IN | 01/28/2025 | $40,300 |
| Call Center Representative-Spanish Bilingual | Lakeland, FL | 12/17/2024 | $38,406 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | USAA | $38,735 | $19 | 1 |
| 2 | Amica Insurance | $38,394 | $18 | 5 |
| 3 | Sentry | $38,387 | $18 | 10 |
| 4 | Esurance | $38,223 | $18 | - |
| 5 | Crawford & Company | $37,719 | $18 | 8 |
| 6 | The Travelers Companies | $37,574 | $18 | 2 |
| 7 | Unitedheath Group | $37,073 | $18 | - |
| 8 | Allstate | $36,683 | $18 | 37 |
| 9 | Progressive | $36,441 | $18 | - |
| 10 | 21st Century Insurance | $36,364 | $17 | - |
| 11 | State Farm Insurance Agency | $36,343 | $17 | 1 |
| 12 | Government Employee Benefits, LLC | $36,293 | $17 | - |
| 13 | Fred Loya Insurance | $35,413 | $17 | - |
| 14 | Blue Cross Blue Shield of North Carolina | $35,035 | $17 | - |
| 15 | California Casualty | $34,640 | $17 | - |
| 16 | Safeco Insurance | $34,150 | $16 | - |
| 17 | Nationwide | $34,007 | $16 | 6 |
| 18 | State Farm | $32,927 | $16 | 9 |
| 19 | Bankers Life Insurance Company | $32,509 | $16 | - |
| 20 | National General Insurance | $32,180 | $15 | - |