Gem Plumbing & Heating job in Lincoln, RI or remote
The HR Generalist plays a vital role in supporting the Human Resources function across the full employee lifecycle, from onboarding through post-separation. This role provides both administrative and operational HR support, with a focus on benefits administration support, HRIS data integrity, employee documentation, and compliance. The HR Generalist works closely with the HR Manager and HR Business Partner to support HR operations and ensure a positive employee experience.
Essential Job Functions
Support the day-to-day operations of the Human Resources department.
Manage new hire onboarding and offboarding, including preparation and processing of required documentation.
Assist with benefits administration, including enrollments, qualifying life events, terminations, and employee inquiries.
Ensure the HRIS system is accurately maintained with employee data, including hires, terminations, job changes, pay changes, and benefit elections.
Create, maintain, and audit employee personnel files in accordance with company policy and record retention requirements.
Handle employment verifications, reference requests, and similar inquiries.
Coordinate with management and internal stakeholders to resolve employee-related questions or issues.
Maintain strict confidentiality and adherence to internal controls related to HR operations and personnel records.
Collaborate with the HR Manager to maintain compliance with required labor law postings and bulletin board regulations.
Support GEM School enrollment processes and apprenticeship program administration.
Manage employee engagement initiatives, including coordinating events and supporting internal communications.
Perform general administrative duties, including filing, data entry, scheduling meetings, and document preparation.
Perform other duties as assigned.
Required Skills and Experience
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
Minimum of two (2) years of experience in Human Resources or a related administrative role.
Experience working with Microsoft Office products, with strong proficiency in Excel.
Working knowledge of payroll processing, timekeeping systems, and HRIS platforms preferred.
Experience with ADP Workforce Now and ServiceTitan is a plus.
Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment, manage multiple priorities, and meet strict deadlines.
Strong attention to detail and organizational skills.
Prior office or administrative experience preferred.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend/holiday hours periodically
Ability to work remote with management approval
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
$52k-71k yearly est. 3d ago
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Purchasing Administrator (Mechanical Buyer)
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI or remote
The Purchasing Administrator supports the efficient procurement of materials, equipment, and supplies required to complete mechanical construction projects on time and within budget. This role works closely with project managers, foremen, and vendors to ensure accurate ordering, competitive pricing, and timely delivery of materials to job sites.
Essential Job Functions
Prepare and issue purchase orders based on project material lists, submittals, and approved vendor pricing.
Coordinate with project managers and foremen to confirm material specifications, quantities, and delivery schedules.
Track and monitor purchases from initial requisition through delivery, verifying accuracy against purchase orders.
Maintain purchasing records, vendor information, pricing databases, and warranty documentation.
Review vendor quotes and purchasing agreements to ensure compliance with company standards and budgetary limits.
Communicate proactively with suppliers to resolve discrepancies, delays, or quality issues.
Develop and maintain strong relationships with key vendors and internal stakeholders to ensure consistency and reliability.
Assist in negotiating pricing, terms, and delivery schedules to achieve cost savings and operational efficiency.
Monitor inventory levels and coordinate replenishment for high-usage materials and consumables.
Ensure all purchases comply with company purchasing policies, project budgets, and contractual obligations.
Required Skills and Experience
3+ years of experience in purchasing, procurement, or supply chain management-preferably within the mechanical, HVAC, or construction industry.
Strong knowledge of construction materials, mechanical equipment, and vendor supply chains.
Proficient in Microsoft Office Suite and purchasing/ERP systems (e.g., Intacct, ServiceTitan, or similar).
Excellent negotiation, communication, and relationship-building skills.
Highly organized with strong attention to detail and follow-through.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong analytical skills and ability to interpret project budgets, cost reports, and purchase trends.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend hours periodically
Ability to work remote with management approval
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
$35k-44k yearly est. 60d+ ago
Residential HVAC Service Manager
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Job Description
As an Residential HVAC Service Manager, you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment.
Essential Job Functions
All essential job functions are to adhere to "The Company" standards.
Team Leadership:
Hire, train, and supervise department staff.
Provide guidance, coaching, and support to team members.
Set performance targets and conduct regular performance evaluations.
Monitor project progress and address any issues or delays.
Budget Management:
Monitor financial performance and manage the department's budget accordingly.
Monitor expenses, labor hours and revenue, making adjustments as needed.
Identify opportunities for cost savings or revenue growth.
Customer Service:
Ensure excellent customer service and satisfaction.
Handle customer inquiries, complaints, and escalations as needed.
Adhere to The Company's customer service standards and protocols.
Continuous Improvement & Compliance:
Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
Stay updated on industry trends, technologies, and best practices.
Collaborating with other departments.
Ensure that all service activities comply with relevant laws, regulations, and safety standards.
Follow and maintain "The Company" safety protocols.
Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
Strategic Initiatives:
Analyze market trends and competitor activities to identify business opportunities
Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
Identify and analyze cost drivers and trends impacting profitability of your department
Provide reports on department performance for upper management, as requested/needed.
Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
Project Planning:
Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
Create detailed installation plans, including timelines, resource allocation, and budget estimates.
Ensure all necessary equipment, materials, and resources are available for each project.
Other Job Duties:
Perform any other duties as required or assigned by direct supervisor or upper management.
Required Skills and Experience
Bachelor's Degree or equivalent years of experience in the trade industry
7-10 years of experience in the trade industry
Strong knowledge of systems, local codes, and best practices.
Proficiency in project management methodologies, including planning, budgeting, and resource allocation.
Excellent leadership, communication, and negotiation skills.
Problem-solving and decision-making abilities.
Familiarity with safety standards and regulations.
Working Conditions
Environment
Primarily work in the field monitoring job progress, with occasional office work.
The noise level in the work environment is usually moderate.
Evening and/or early morning, and/or weekend and holiday hours periodically.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$62k-96k yearly est. 17d ago
Coordinator
Gem Plumbing 3.3
Gem Plumbing job in Lincoln, RI
As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.
Essential Job Functions
* Scheduling & Coordination
* Schedule service appointments, installations, and maintenance visits for technicians.
* Adjust schedules in real-time for cancellations, emergencies, or other changes.
* Assist in reviewing and updating timecards for accuracy.
* Customer Service
* Serve as a primary point of contact for customer inquiries and service requests.
* Address and resolve customer concerns promptly and professionally.
* Maintain accurate and up-to-date customer records.
* Operational Support
* Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
* Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
* Provide general administrative support to the department.
* Prepare and distribute reports as needed.
* Other duties as assigned
Required Skills and Experience
* Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
* Strong organizational abilities to manage schedules, service calls, and customer records effectively.
* Customer-focused approach, with a commitment to providing outstanding customer service.
* Proficiency in using scheduling software, CRMs, and other relevant tools.
* Analytical skills to monitor service metrics and identify areas for improvement.
* Experience in coordinating and organizing tasks to meet deadlines efficiently.
* Ability to work independently while effectively collaborating with cross-functional teams.
* Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.
Working Conditions
Environment
* Office environment with occasional interruptions
* The noise level in the work environment is usually moderate
* Evening and/or early morning, and/or weekend/Holiday hours periodically
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
* Ability to speak concisely and effectively communicate
* Be able to communicate using a computer and phone/smart device
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
* Carrying supplies, up to 25 lbs.
$36k-57k yearly est. 47d ago
Sheet Metal Technician (Construction)
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
As a Lead Technician (Sheetmetal) , you will be a key member of our technical team, bringing your expertise to the installation, maintenance, and repair and/or replacement of systems. This role requires a high level of skill, knowledge, and a commitment to delivering exceptional service in the industry.
Essential Job Functions
Installation and Maintenance:
Install, inspect, maintain, and repair systems according to specifications and codes.
Collaborate with team members to ensure accurate and efficient completion of projects.
Reassemble and test equipment following repairs.
Technical Expertise:
Stay updated on industry advancements, technologies, and best practices.
Demonstrate proficiency in diagnosing malfunctioning and troubleshooting systems using hand tools and testing equipment to locate the cause of a breakdown and correct the problem.
Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems.
Quality Assurance:
Ensure that all work meets regulatory standards, safety protocols, and company service system guidelines.
Conduct quality inspections and implement corrective actions as needed.
Calculate the cost of service for the customer using flat rate price book and handle money collection from customer.
Read blueprints to determine location, size, capacity, and type of components needed to complete the job.
Documentation:
Maintain accurate records of work performed, including parts used, time spent, and any additional relevant information.
Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders.
Provide detailed reports to supervisors and clients as required.
Collaboration:
Work closely with other team members, including apprentices and technicians, to achieve project goals.
Communicate effectively with supervisors, project managers, and clients.
Receive calls from dispatch and respond to customer service calls.
Safety Compliance:
Adhere to safety protocols and guidelines to create a secure work environment.
Participate in safety training sessions and contribute to a safety-conscious culture.
Use trade specific tools in a safe manner.
Continuous Learning:
Pursue ongoing education and training opportunities to enhance skills and stay abreast of industry developments.
Required Skills and Experience
High school diploma or equivalent is required
Refrigeration/Sheetmetal/Pipefitter license
Must be enrolled in or completed required trade school as required by state apprentice regulations
A minimum of 2 - 3 years of related work experience including hands on training and work in the trade is preferred but not required
Strong analytical and problem-solving abilities to address complex issues in the field.
Familiarity with local and national codes and regulations.
Must have valid driver's license
Must be authorized to work in the United States
Working Conditions
Environment
The noise level in the work environment is usually moderate to loud
Evening and/or early morning, and/or weekend/holiday hours periodically
Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
$41k-57k yearly est. 50d ago
Drain Cleaner
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Job DescriptionDon't let your career go down the DRAIN! Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see drain cleaning as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!Responsibilities
Install, repair, and replace septic systems, sewer lines, or related structures
Diagnose clogs, sewer smells, and basic plumbing issues.
Prepare and keep records of jobs completed, maintenance, and repair work
Adhere to codes, OSHA standards, and safety and handbook policies.
Provide world-class customer service to our customers on a daily basis
Arrive on time to all jobs ready to work and with a positive attitude
Attend company meetings as necessary
Qualifications
5 years of of commercial or residential drain cleaning experience
5 years with Drain and Camera equipment
Experience in all areas of drain cleaning
Jet operating experience preferred
Excavation license preferred
Excellent customer service skills
Strong communication skills
Work well in a team environment
Must be able to work on-call and weekend hours
Benefits & Perks
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Fitted and Customized Company Uniforms
Company IPhone & IPad
Company Provided Vehicle with Fuel Package
Continuous and extensive training and development
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$27k-35k yearly est. 23d ago
HVAC Service Technician - Construction
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (Commercial Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
Install, repair, and replace various HVAC systems sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications
Possess a RI or MA Journeyman or Master License - Up to $10K Sign On Bonus !
Prior Commercial service experience
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus of $2,500
Additional Perks
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$52k-88k yearly est. 60d+ ago
Licensed Electrician
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options.
Essential Job Duties:
Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Connect wires to circuit breakers, transformers, or other components
Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
Advise management on whether continued operation of equipment could be hazardous.
Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
Maintain current electrician's license or identification card to meet governmental regulations
Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
Price jobs and calculate time to perform work
Complete necessary paperwork for work performed
Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Must Hold Electrical Master or Journeyman license
Completed High School Diploma or equivalent
Must have completed a minimum of 4 years of trade school in Electrical
Must be willing to participate in technical continuing education
Minimum of 4 years of related work experience is preferred
Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Additional Perks:
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$50k-77k yearly est. 3d ago
Plumbing Estimator
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI or remote
The role of the Plumbing Estimator is to estimate the amount of material, equipment and labor necessary for all construction projects. The Estimator works with blueprints to prepare a complete list of all job costs.
Essential Job Functions
Analyze blueprints and other documentation to prepare time, cost, materials, and labor estimates.
Assess cost effectiveness of products, projects or services, tracking actual costs relative to bids as the project develops.
Consult with clients, vendors, personnel in other departments or construction foremen to discuss and formulate estimates and resolve issues.
Confer with engineers, architects, owners, contractors and subcontractors on changes and adjustments to cost estimates.
Prepare estimates used by management for purposes such as planning, organizing, and scheduling work.
Work with design
Prepare estimates for use in selecting vendors or subcontractors.
Review material and labor requirements to decide whether it is more cost-effective to produce or purchase components.
Prepare cost and expenditure statements and other necessary documentation at regular intervals for the duration of the project.
Prepare and maintain a directory of suppliers, contractors and subcontractors.
Set up cost monitoring and reporting systems and procedures.
Prepare and maintain a directory of suppliers
Other duties, as needed
Required Skills and Experience
Minimum 5-7 years of experience in construction/ plumbing estimation.
Strong understanding of construction methods, materials, and industry standards.
In-depth knowledge of construction industry standards, codes, and regulations.
Willingness to travel to project sites and client meetings as required.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend and holiday hours periodically
Ability to work remote with management approval
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$60k-95k yearly est. 60d+ ago
HVAC Field Supervisor (Residential)
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Job Description
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
As Field Supervisor (Residential), you will be responsible for supporting daily field operations by coordinating tasks, assisting technicians, and ensuring team adherence to company standards. This role involves monitoring emails, parts ordering, timecard review, customer service, safety enforcement, and conducting quality checks. The position plays a key role in helping field teams stay on track and deliver top-quality service.
Essential Job Functions
All essential job functions are to adhere to "The Company" standards.
Installation, Maintenance & Technical Support:
Perform hands-on installation, inspection, maintenance, and repair of systems in accordance with specifications, codes, and safety standards.
Troubleshoot and resolve system issues by providing real-time support to technicians in the field when they encounter complex or unfamiliar problems.
Repair or replace defective components, wiring, or equipment as needed.
Reassemble and test systems after repairs are completed.
Collaborate with team members to ensure jobs are completed accurately and efficiently.
Field Oversight & Team Support:
Provide daily supervision of field activities to promote productivity and safety.
Support coordination of work among field staff and ensure alignment with job expectations.
Help coach and guide technicians and apprentices in best practices and proper procedures.
Monitor work progress and communicate concerns to leadership if delays or issues arise.
Serve as a point of contact between field teams and office staff.
Parts Coordination & Inventory:
Ensure all parts are properly tracked, logged, and maintained in usable condition.
Enforce proper handling, usage, and storage of parts in accordance with company guidelines.
Monitor part usage and initiate reorders as needed to avoid project delays.
Safety & Policy Compliance:
Promote and reinforce job site safety and company policies.
Participate in safety training and encourage safe tool use and behavior.
Ensure all team members are following required safety protocols on site.
Quality Assurance & Customer Service:
Conduct visual inspections of completed work to verify quality and accuracy.
Help ensure work is completed according to company and regulatory standards.
Respond to customer questions or concerns and support technicians during service calls.
Assist with flat-rate pricing calculations and customer payment collection when required.
Monitor callback trends and communicate observations to leadership.
Timekeeping & Documentation:
Review and verify daily technician timecards for accuracy and completeness.
Make necessary adjustments for missed punches or time discrepancies using GPS and job data as references.
Ensure all timekeeping aligns with company policies and payroll processing deadlines.
Communicate with team members to resolve timecard issues in a timely manner.
Document & report unusual findings or trends to upper management.
Communication & Collaboration:
Communicate effectively with technicians, dispatch, coordination, and management.
Relay schedule changes, job expectations, and field updates to team members.
Support coordination of dispatch responses and ensure prompt customer service follow-through.
Additional Duties:
Complete other tasks as assigned by supervisors or leadership.
Encourage continued learning and skill development within the team.
Required Skills and Experience
A Journeyman or Master Trade License required.
High school diploma or equivalent.
5 years of hands-on trade experience.
Strong knowledge of systems, local codes, and best practices.
Strong understanding of company policies.
Strong leadership, problem solving, and organizational skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple priorities.
Knowledge of Microsoft Office, Service Titan, ADP, and other company systems.
Working Conditions
Environment
Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid.
The noise level in the work environment is usually moderate to loud.
Evening and/or early morning, and/or weekend and holiday hours periodically are required.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
$40k-55k yearly est. 19d ago
Residential HVAC Service Manager
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
As an Residential HVAC Service Manager, you will oversee HVAC operations to ensure high-quality service delivery. This role is crucial for maintaining our commitment to excellence and customer satisfaction while leading a skilled team in a dynamic work environment.
Essential Job Functions
All essential job functions are to adhere to "The Company" standards.
Team Leadership:
Hire, train, and supervise department staff.
Provide guidance, coaching, and support to team members.
Set performance targets and conduct regular performance evaluations.
Monitor project progress and address any issues or delays.
Budget Management:
Monitor financial performance and manage the department's budget accordingly.
Monitor expenses, labor hours and revenue, making adjustments as needed.
Identify opportunities for cost savings or revenue growth.
Customer Service:
Ensure excellent customer service and satisfaction.
Handle customer inquiries, complaints, and escalations as needed.
Adhere to The Company's customer service standards and protocols.
Continuous Improvement & Compliance:
Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
Stay updated on industry trends, technologies, and best practices.
Collaborating with other departments.
Ensure that all service activities comply with relevant laws, regulations, and safety standards.
Follow and maintain "The Company" safety protocols.
Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
Strategic Initiatives:
Analyze market trends and competitor activities to identify business opportunities
Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
Identify and analyze cost drivers and trends impacting profitability of your department
Provide reports on department performance for upper management, as requested/needed.
Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
Project Planning:
Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
Create detailed installation plans, including timelines, resource allocation, and budget estimates.
Ensure all necessary equipment, materials, and resources are available for each project.
Other Job Duties:
Perform any other duties as required or assigned by direct supervisor or upper management.
Required Skills and Experience
Bachelor's Degree or equivalent years of experience in the trade industry
7-10 years of experience in the trade industry
Strong knowledge of systems, local codes, and best practices.
Proficiency in project management methodologies, including planning, budgeting, and resource allocation.
Excellent leadership, communication, and negotiation skills.
Problem-solving and decision-making abilities.
Familiarity with safety standards and regulations.
Working Conditions
Environment
Primarily work in the field monitoring job progress, with occasional office work.
The noise level in the work environment is usually moderate.
Evening and/or early morning, and/or weekend and holiday hours periodically.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the $10,000 Sign On Bonus!!!
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$62k-96k yearly est. 60d+ ago
Coordinator
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.
Essential Job Functions
Scheduling & Coordination
Schedule service appointments, installations, and maintenance visits for technicians.
Adjust schedules in real-time for cancellations, emergencies, or other changes.
Assist in reviewing and updating timecards for accuracy.
Customer Service
Serve as a primary point of contact for customer inquiries and service requests.
Address and resolve customer concerns promptly and professionally.
Maintain accurate and up-to-date customer records.
Operational Support
Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
Provide general administrative support to the department.
Prepare and distribute reports as needed.
Other duties as assigned
Required Skills and Experience
Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
Strong organizational abilities to manage schedules, service calls, and customer records effectively.
Customer-focused approach, with a commitment to providing outstanding customer service.
Proficiency in using scheduling software, CRMs, and other relevant tools.
Analytical skills to monitor service metrics and identify areas for improvement.
Experience in coordinating and organizing tasks to meet deadlines efficiently.
Ability to work independently while effectively collaborating with cross-functional teams.
Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend/Holiday hours periodically
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
$36k-57k yearly est. 46d ago
Drain Cleaner
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Don't let your career go down the DRAIN! Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see drain cleaning as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today! Responsibilities
Install, repair, and replace septic systems, sewer lines, or related structures
Diagnose clogs, sewer smells, and basic plumbing issues.
Prepare and keep records of jobs completed, maintenance, and repair work
Adhere to codes, OSHA standards, and safety and handbook policies.
Provide world-class customer service to our customers on a daily basis
Arrive on time to all jobs ready to work and with a positive attitude
Attend company meetings as necessary
Qualifications
5 years of of commercial or residential drain cleaning experience
5 years with Drain and Camera equipment
Experience in all areas of drain cleaning
Jet operating experience preferred
Excavation license preferred
Excellent customer service skills
Strong communication skills
Work well in a team environment
Must be able to work on-call and weekend hours
Benefits & Perks
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Fitted and Customized Company Uniforms
Company IPhone & IPad
Company Provided Vehicle with Fuel Package
Continuous and extensive training and development
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$27k-35k yearly est. 60d+ ago
HVAC Service Technician (Res)
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community. We are looking for employees that take pride in their work and see plumbing as both an art and a trade.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job - make this career move and apply today!
As the HVAC Technician (RES Service), you will repair, maintain, and replace all HVAC equipment for the benefit of our customers. This position is full time with benefits.
Responsibilities
Install, repair, and replace various HVAC systems sometimes in confined or high places
Provide world-class customer service to our customers on a daily basis
Complete paperwork in a timely and efficient manner
Maintain clean work area
Work closely with all other workers and supervisors while maintaining a polite, professional attitude
Arrive on time to all jobs ready to work
Attend company meetings as necessary
Adhere to all safety and handbook policies
Qualifications
Possess a RI or MA Journeyman or Master License
Prior HVAC Service experience is preferred - Residential experience!
Excellent customer service and communication skills
Strong organizational skills
Must be able to work on-call and weekend hours
Benefits
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Sign On Bonus
Must have a RI, MA or CT Journeyman or Master license to qualify for the Sign On Bonus of $2,500
Additional Perks
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$52k-88k yearly est. 60d+ ago
Purchasing Administrator (Mechanical Buyer)
Gem Plumbing 3.3
Gem Plumbing job in Lincoln, RI or remote
The Purchasing Administrator supports the efficient procurement of materials, equipment, and supplies required to complete mechanical construction projects on time and within budget. This role works closely with project managers, foremen, and vendors to ensure accurate ordering, competitive pricing, and timely delivery of materials to job sites.
Essential Job Functions
* Prepare and issue purchase orders based on project material lists, submittals, and approved vendor pricing.
* Coordinate with project managers and foremen to confirm material specifications, quantities, and delivery schedules.
* Track and monitor purchases from initial requisition through delivery, verifying accuracy against purchase orders.
* Maintain purchasing records, vendor information, pricing databases, and warranty documentation.
* Review vendor quotes and purchasing agreements to ensure compliance with company standards and budgetary limits.
* Communicate proactively with suppliers to resolve discrepancies, delays, or quality issues.
* Develop and maintain strong relationships with key vendors and internal stakeholders to ensure consistency and reliability.
* Assist in negotiating pricing, terms, and delivery schedules to achieve cost savings and operational efficiency.
* Monitor inventory levels and coordinate replenishment for high-usage materials and consumables.
* Ensure all purchases comply with company purchasing policies, project budgets, and contractual obligations.
Required Skills and Experience
* 3+ years of experience in purchasing, procurement, or supply chain management-preferably within the mechanical, HVAC, or construction industry.
* Strong knowledge of construction materials, mechanical equipment, and vendor supply chains.
* Proficient in Microsoft Office Suite and purchasing/ERP systems (e.g., Intacct, ServiceTitan, or similar).
* Excellent negotiation, communication, and relationship-building skills.
* Highly organized with strong attention to detail and follow-through.
* Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
* Strong analytical skills and ability to interpret project budgets, cost reports, and purchase trends.
Working Conditions
Environment
* Office environment with occasional interruptions
* The noise level in the work environment is usually moderate
* Evening and/or early morning, and/or weekend hours periodically
* Ability to work remote with management approval
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
* While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
* Ability to speak concisely and effectively communicate
* Be able to communicate using a computer and phone/smart device
* Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
* May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
* Carrying supplies, up to 25 lbs.
$35k-44k yearly est. 60d+ ago
Licensed Electrician
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options.
Essential Job Duties:
Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Connect wires to circuit breakers, transformers, or other components
Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
Advise management on whether continued operation of equipment could be hazardous.
Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
Maintain current electrician's license or identification card to meet governmental regulations
Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
Price jobs and calculate time to perform work
Complete necessary paperwork for work performed
Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
Must Hold Electrical Master or Journeyman license
Completed High School Diploma or equivalent
Must have completed a minimum of 4 years of trade school in Electrical
Must be willing to participate in technical continuing education
Minimum of 4 years of related work experience is preferred
Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Medical, Dental, and Vision Insurance
401K Plan with Company Match
Holiday Pay
Long Term Disability
Company Paid Life Insurance
Flexible Spending Account
Great Company Culture
Company iPhone & iPad
Company Provided Vehicle with Fuel Package
Additional Perks:
Fitted and Customized Company Uniforms
Continuous and extensive training and development
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$50k-77k yearly est. 60d+ ago
HVAC Field Supervisor (Residential)
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
As Field Supervisor (Residential), you will be responsible for supporting daily field operations by coordinating tasks, assisting technicians, and ensuring team adherence to company standards. This role involves monitoring emails, parts ordering, timecard review, customer service, safety enforcement, and conducting quality checks. The position plays a key role in helping field teams stay on track and deliver top-quality service.
Essential Job Functions
All essential job functions are to adhere to "The Company" standards.
Installation, Maintenance & Technical Support:
Perform hands-on installation, inspection, maintenance, and repair of systems in accordance with specifications, codes, and safety standards.
Troubleshoot and resolve system issues by providing real-time support to technicians in the field when they encounter complex or unfamiliar problems.
Repair or replace defective components, wiring, or equipment as needed.
Reassemble and test systems after repairs are completed.
Collaborate with team members to ensure jobs are completed accurately and efficiently.
Field Oversight & Team Support:
Provide daily supervision of field activities to promote productivity and safety.
Support coordination of work among field staff and ensure alignment with job expectations.
Help coach and guide technicians and apprentices in best practices and proper procedures.
Monitor work progress and communicate concerns to leadership if delays or issues arise.
Serve as a point of contact between field teams and office staff.
Parts Coordination & Inventory:
Ensure all parts are properly tracked, logged, and maintained in usable condition.
Enforce proper handling, usage, and storage of parts in accordance with company guidelines.
Monitor part usage and initiate reorders as needed to avoid project delays.
Safety & Policy Compliance:
Promote and reinforce job site safety and company policies.
Participate in safety training and encourage safe tool use and behavior.
Ensure all team members are following required safety protocols on site.
Quality Assurance & Customer Service:
Conduct visual inspections of completed work to verify quality and accuracy.
Help ensure work is completed according to company and regulatory standards.
Respond to customer questions or concerns and support technicians during service calls.
Assist with flat-rate pricing calculations and customer payment collection when required.
Monitor callback trends and communicate observations to leadership.
Timekeeping & Documentation:
Review and verify daily technician timecards for accuracy and completeness.
Make necessary adjustments for missed punches or time discrepancies using GPS and job data as references.
Ensure all timekeeping aligns with company policies and payroll processing deadlines.
Communicate with team members to resolve timecard issues in a timely manner.
Document & report unusual findings or trends to upper management.
Communication & Collaboration:
Communicate effectively with technicians, dispatch, coordination, and management.
Relay schedule changes, job expectations, and field updates to team members.
Support coordination of dispatch responses and ensure prompt customer service follow-through.
Additional Duties:
Complete other tasks as assigned by supervisors or leadership.
Encourage continued learning and skill development within the team.
Required Skills and Experience
A Journeyman or Master Trade License required.
High school diploma or equivalent.
5 years of hands-on trade experience.
Strong knowledge of systems, local codes, and best practices.
Strong understanding of company policies.
Strong leadership, problem solving, and organizational skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple priorities.
Knowledge of Microsoft Office, Service Titan, ADP, and other company systems.
Working Conditions
Environment
Will work both indoors and outdoors in various climate conditions ranging from very cold to very hot and humid.
The noise level in the work environment is usually moderate to loud.
Evening and/or early morning, and/or weekend and holiday hours periodically are required.
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 75 lbs.
$40k-55k yearly est. 60d+ ago
Coordinator
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI
Job Description
As a Coordinator for GEM, you will play a pivotal role in supporting daily operations by scheduling technicians, handling customer inquiries, and ensuring smooth service delivery. This role requires strong organizational skills, attention to detail, and a customer-focused mindset. The Service Coordinator will assist in administrative and operational tasks to support the team and maintain a high level of customer satisfaction.
Essential Job Functions
Scheduling & Coordination
Schedule service appointments, installations, and maintenance visits for technicians.
Adjust schedules in real-time for cancellations, emergencies, or other changes.
Assist in reviewing and updating timecards for accuracy.
Customer Service
Serve as a primary point of contact for customer inquiries and service requests.
Address and resolve customer concerns promptly and professionally.
Maintain accurate and up-to-date customer records.
Operational Support
Working closely with the Service Manager, assist in the development and implementation of business strategies and initiatives
Collaborate with the service coordination team and the service manager to ensure seamless service delivery.
Provide general administrative support to the department.
Prepare and distribute reports as needed.
Other duties as assigned
Required Skills and Experience
Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members.
Strong organizational abilities to manage schedules, service calls, and customer records effectively.
Customer-focused approach, with a commitment to providing outstanding customer service.
Proficiency in using scheduling software, CRMs, and other relevant tools.
Analytical skills to monitor service metrics and identify areas for improvement.
Experience in coordinating and organizing tasks to meet deadlines efficiently.
Ability to work independently while effectively collaborating with cross-functional teams.
Adaptability to prioritize tasks and thrive in a fast-paced, dynamic environment.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend/Holiday hours periodically
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
$36k-57k yearly est. 16d ago
Purchasing Administrator (Mechanical Buyer)
Gem Plumbing & Heating 3.3
Gem Plumbing & Heating job in Lincoln, RI or remote
Job Description
The Purchasing Administrator supports the efficient procurement of materials, equipment, and supplies required to complete mechanical construction projects on time and within budget. This role works closely with project managers, foremen, and vendors to ensure accurate ordering, competitive pricing, and timely delivery of materials to job sites.
Essential Job Functions
Prepare and issue purchase orders based on project material lists, submittals, and approved vendor pricing.
Coordinate with project managers and foremen to confirm material specifications, quantities, and delivery schedules.
Track and monitor purchases from initial requisition through delivery, verifying accuracy against purchase orders.
Maintain purchasing records, vendor information, pricing databases, and warranty documentation.
Review vendor quotes and purchasing agreements to ensure compliance with company standards and budgetary limits.
Communicate proactively with suppliers to resolve discrepancies, delays, or quality issues.
Develop and maintain strong relationships with key vendors and internal stakeholders to ensure consistency and reliability.
Assist in negotiating pricing, terms, and delivery schedules to achieve cost savings and operational efficiency.
Monitor inventory levels and coordinate replenishment for high-usage materials and consumables.
Ensure all purchases comply with company purchasing policies, project budgets, and contractual obligations.
Required Skills and Experience
3+ years of experience in purchasing, procurement, or supply chain management-preferably within the mechanical, HVAC, or construction industry.
Strong knowledge of construction materials, mechanical equipment, and vendor supply chains.
Proficient in Microsoft Office Suite and purchasing/ERP systems (e.g., Intacct, ServiceTitan, or similar).
Excellent negotiation, communication, and relationship-building skills.
Highly organized with strong attention to detail and follow-through.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Strong analytical skills and ability to interpret project budgets, cost reports, and purchase trends.
Working Conditions
Environment
Office environment with occasional interruptions
The noise level in the work environment is usually moderate
Evening and/or early morning, and/or weekend hours periodically
Ability to work remote with management approval
Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
Ability to speak concisely and effectively communicate
Be able to communicate using a computer and phone/smart device
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
Carrying supplies, up to 25 lbs.
$35k-44k yearly est. 9d ago
Licensed Electrician
Gem Plumbing 3.3
Gem Plumbing job in Lincoln, RI
GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.
While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!
Position Summary:
The essential function of the Electrician is to provide the service, repair, maintenance, and installation of products primarily to residential customers. The Licensed Electrician utilizes customer service training to educate and assist customers in choosing services, products and finance options.
Essential Job Duties:
* Assemble, install, test, and maintain electrical wiring, equipment, appliances, apparatus, and fixtures
* Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
* Connect wires to circuit breakers, transformers, or other components
* Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes
* Advise management on whether continued operation of equipment could be hazardous.
* Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system
* Maintain current electrician's license or identification card to meet governmental regulations
* Plan layout and installation of electrical wiring, equipment and fixtures, based on job specifications and local codes
* Direct and train workers to install, maintain, or repair electrical wiring, equipment, and fixtures
* Prepare sketches or follow blueprints to determine the location of wiring and equipment and to ensure conformance to building and safety codes
* Price jobs and calculate time to perform work
* Complete necessary paperwork for work performed
* Calculate the cost of service for the customer and collect payment
Supervisory Responsibilities:
The Licensed Electrician will be required to train and work one-on-one with Electrical apprentices.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
* Must Hold Electrical Master or Journeyman license
* Completed High School Diploma or equivalent
* Must have completed a minimum of 4 years of trade school in Electrical
* Must be willing to participate in technical continuing education
* Minimum of 4 years of related work experience is preferred
* Must have and maintain a valid driver's license with safe driving history
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
* Medical, Dental, and Vision Insurance
* 401K Plan with Company Match
* Holiday Pay
* Long Term Disability
* Company Paid Life Insurance
* Flexible Spending Account
* Great Company Culture
* Company iPhone & iPad
* Company Provided Vehicle with Fuel Package
Additional Perks:
* Fitted and Customized Company Uniforms
* Continuous and extensive training and development
GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
$50k-77k yearly est. 60d+ ago
Learn more about Gem Plumbing & Heating Services jobs
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