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General adjuster skills for your resume and career

Updated January 8, 2025
3 min read
General adjuster example skills
Below we've compiled a list of the most critical general adjuster skills. We ranked the top skills for general adjusters based on the percentage of resumes they appeared on. For example, 18.6% of general adjuster resumes contained customer service as a skill. Continue reading to find out what skills a general adjuster needs to be successful in the workplace.

15 general adjuster skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general adjusters use customer service:
  • Managed commercial liability claims by maintaining a high level of productivity, confidentiality and customer service.
  • Accomplished customer service specialist with extensive experience.

2. Xactimate

Xactimate is a computer platform used to estimate the cost of room restoration. Users sketch an architectural outline of the room, which offers a close estimation for project costs. Xactimate can connect to the cloud so these plans and estimates can be accessed anywhere on mobile and desktop devices.

Here's how general adjusters use xactimate:
  • Complete computer generated estimates with Xactimate and agree on figures with homeowners and/or contractors.
  • Prepare estimates using Xactimate 28 and the Sketch feature.

3. Claims Handling

Here's how general adjusters use claims handling:
  • Analyzed and established internal claims handling procedures for The Atlanta Committee For The Olympic Games during the 1996 Olympics.
  • Manage client relations and update records to insure client satisfaction on best claims handling practices.

4. Litigation

Here's how general adjusters use litigation:
  • Evaluate cost benefits on early settlement versus further litigation.
  • Identify potential bodily injury exposures and litigation cases.

5. Commercial Property

Here's how general adjusters use commercial property:
  • Investigated, evaluated and settled hundreds of large commercial property specific claims nationwide.
  • Adjusted Personal and Commercial Property Claims for independent adjusting firms.

6. Insurance Coverage

Here's how general adjusters use insurance coverage:
  • Completed Farmers Insurance coverage certification program.
  • Examine claims forms and other records to determine insurance coverage with advice from the staff adjuster or claims manager as required.

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7. Homeowner

Here's how general adjusters use homeowner:
  • Evaluated and estimated homeowner property damage.
  • Field inspection with estimation of all Personal Lines including homeowner, auto physical damage as well as auto liability.

8. Roofing

Here's how general adjusters use roofing:
  • Handle roofing, fire, water mitigation, electrical and plumbing claims.

9. Insurance Claims

Here's how general adjusters use insurance claims:
  • Handled Insurance Company Claims and Special/Contract Accounts involving self-insuring entities, governmental and municipal entities and Specialty Insurance Claims.
  • Study insurance claims, handle settlement, negotiated acceptable target value range settlements, bodily injury assessment.

10. Physical Damage

Here's how general adjusters use physical damage:
  • Helped determine amount of physical damage and time element losses such as business income and any extra expense coverages.
  • General Adjuster Property and Casualty Investigations - Commercial and Personal Lines Large Loss Property/Major Case/Litigation Licensed Automobile Physical Damage Appraiser

11. Bodily Injury

Here's how general adjusters use bodily injury:
  • Handle complex and litigated commercial general liability claims involving significant exposure property damage and bodily injury liability claim.
  • Transferred into auto division, investigated, evaluated and resolved bodily injury and property damage liability claims.

12. Coverage Analysis

Here's how general adjusters use coverage analysis:
  • Conducted coverage analysis and liability investigations obtained written & recorded statements to determine fault.
  • Provided quality control review of reports to carriers which include coverage analysis, scope and estimate authenticity.

13. Auto Liability

Here's how general adjusters use auto liability:
  • Investigate general and auto liability accidents review medical bills and records negotiate with attorneys to bring settlement to accidents
  • Handled general liability, product liability and professional liability and commercial auto liability claims.

14. Settlement Conferences

Here's how general adjusters use settlement conferences:
  • Handled coverage issues, negotiated with attorneys, attended mediations, settlement conferences and monitored trials.
  • Represent insurers and insureds at private mediations, circuit court-mandated settlement conferences, and trials.

15. Arbitration

Here's how general adjusters use arbitration:
  • Coordinated complex investigations, determined liability, established damages, prepared cases for arbitration, and effectively negotiated settlements.
  • Responded to arbitration responses when needed.
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List of general adjuster skills to add to your resume

The most important skills for a general adjuster resume and required skills for a general adjuster to have include:

  • Customer Service
  • Xactimate
  • Claims Handling
  • Litigation
  • Commercial Property
  • Insurance Coverage
  • Homeowner
  • Roofing
  • Insurance Claims
  • Physical Damage
  • Bodily Injury
  • Coverage Analysis
  • Auto Liability
  • Settlement Conferences
  • Arbitration
  • Defense Counsel
  • Scene Investigations
  • Fine Arts
  • Insurance Carriers
  • Liability Claims
  • Multi-Line
  • Coverage Issues
  • Party Claims
  • Injury Claims
  • Property Damage Claims
  • Claims Process
  • Policy Coverage
  • Assess Damage
  • Product Liability
  • Damage Estimates
  • TPA
  • Party Property
  • SIU
  • Police Reports
  • Auto Claims
  • Policy Holders
  • Compensation Claims
  • Policy Provisions
  • Medical Bills
  • Premises Liability
  • Katrina

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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