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Become A General Clerk

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Working As A General Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information
  • Mostly Sitting

  • Repetitive

  • $40,522

    Average Salary

What Does A General Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A General Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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General Clerk Career Paths

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General Clerk Demographics

Gender

Female

72.7%

Male

25.6%

Unknown

1.7%
Ethnicity

White

60.2%

Hispanic or Latino

17.4%

Black or African American

11.8%

Asian

6.8%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

70.0%

French

5.6%

Chinese

2.8%

Korean

2.3%

Japanese

2.3%

Mandarin

1.9%

Malay

1.9%

Cantonese

1.9%

Tagalog

1.4%

Italian

1.4%

Filipino

0.9%

Dakota

0.9%

Portuguese

0.9%

Greek

0.9%

Ilocano

0.9%

Urdu

0.9%

Polish

0.9%

Arabic

0.9%

Vietnamese

0.5%

Romanian

0.5%
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General Clerk Education

Schools

University of Phoenix

18.7%

Cameron University

8.6%

Somerset Community College

7.9%

Strayer University

6.5%

Eastern Kentucky University

6.0%

Ashford University

5.2%

Prince George's Community College

4.5%

American InterContinental University

3.7%

Central Texas College

3.7%

Liberty University

3.7%

Kaplan University

3.7%

St Charles Community College

3.7%

Colorado Technical University

3.7%

Northern Virginia Community College

3.4%

El Paso Community College

3.1%

University of Maryland - University College

3.1%

Del Mar College

2.9%

University of Central Missouri

2.6%

Troy University

2.6%

NorthWest Arkansas Community College

2.6%
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Majors

Business

29.6%

Accounting

8.2%

Health Care Administration

7.5%

Criminal Justice

6.9%

General Studies

5.8%

Psychology

5.2%

Human Resources Management

4.3%

Medical Assisting Services

4.0%

Nursing

3.7%

Management

3.4%

Computer Science

3.0%

Information Technology

2.7%

Liberal Arts

2.4%

Computer Information Systems

2.4%

Education

2.1%

Elementary Education

2.0%

English

1.8%

Communication

1.7%

Finance

1.7%

Legal Support Services

1.7%
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Degrees

Other

35.4%

Bachelors

30.3%

Associate

16.7%

Masters

7.5%

Certificate

6.8%

Diploma

2.4%

Doctorate

0.5%

License

0.4%
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Real General Clerk Salaries

Job Title Company Location Start Date Salary
Clerk, General Island Holdings LLC DBA Winnetu Oceanside Resort MA Apr 12, 2011 $27,340
Clerk, General Hoss's Country Corner NY Jun 01, 2011 $24,981
OFC Clerk, General Schuh Landscaping Inc. Oakland, TN Apr 13, 2009 $21,517
Clerk, General Antonio Rullan GA May 28, 2011 $20,870
Clerk, General Antonio Rullan GA Sep 02, 2011 $20,870
Clerk, General Crystal Holidays, Inc. CO Nov 01, 2012 $17,698

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Top Skills for A General Clerk

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  1. Data Entry
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Performed data entry and filed all material requisitions.
  • Researched historical claims to identify discrepancies assemble accurate information compare discrepancies to determine proper procedures needed to correct the existing data.
  • Field offices aim to provide quality customer service through improved technology and business operations.
  • Perform over-the-counter and/or telephone service such as locating documents for issuance to authorized personnel and/or furnishing requested information from documents serviced.
  • Assess caller needs and forwarded approximately 200 phone calls per day to the correct staff member in one of 14 programs.

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Top General Clerk Employers

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