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General clerk skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical general clerk skills. We ranked the top skills for general clerks based on the percentage of resumes they appeared on. For example, 12.3% of general clerk resumes contained customer service as a skill. Continue reading to find out what skills a general clerk needs to be successful in the workplace.

15 general clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general clerks use customer service:

Provided customer service, administrative and clerical support to military department managers in a professional, courteous and timely manner.
Process and creation of computer generated material to enable customer service and corporate service departmental access to card member activity.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how general clerks use data entry:

Operated office machinery including data entry terminal, personal computer, copier, telephone and other office machinery as necessary.
Performed multiple, diverse duties on temporary assignment positions, including data entry, document preparation and database maintenance.

3. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how general clerks use office procedures:

Interpret office procedure documentation and implement procedures with minimum supervision.
Maintained all office procedures in organized and efficient manner.

4. Veterans

Here's how general clerks use veterans:

Organized and maintained a large filing system of retired or deceased inactive medical records of military veterans.
Entered Veterans in to appropriate database after correcting mistakes and organized documents in each database.

5. Office Equipment

Here's how general clerks use office equipment:

Perform administrative office duties including maintaining office equipment and files.
Operated equipment such as computers, fax machines, copiers, telephone equipment, and other related office equipment and supplies.

6. Citizenship

Citizenship is a legal status that an individual possesses by being a citizen of a country, state, or local government either by birth or naturalization after meeting the legal requirements. This status comes along with the rights, duties, and privileges of being a citizen of that community and a state to which the citizen owes allegiance.

Here's how general clerks use citizenship:

Verified financial and citizenship information/documentation.
Trained and proficient with verification, exemption verification, document triage, and citizenship and immigration applications.

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7. Math

Here's how general clerks use math:

Closed money bags daily using math and also logic (when necessary).
Develop and deliver activities that introduce math and literacy concepts.

8. Security Clearance

Here's how general clerks use security clearance:

Interact routinely with internal and external customers* Review and coordinate information related to requests for security clearances.
Obtained Level III Security Clearance allowing access to the entire building and highly confidential information/documents.

9. PowerPoint

Here's how general clerks use powerpoint:

Create PowerPoint presentations in preparation for quarterly Manager's Meeting.
Created and performed briefings utilizing MS PowerPoint presentations.

10. Cleanliness

Here's how general clerks use cleanliness:

Maintained on a daily basis the cleanliness and organization of all merchandise of Covenant Auxiliary property.
Maintained store cleanliness and completed self-initiated tasks.

11. Word Processing

Here's how general clerks use word processing:

Provide clerical and administrative support to produce summary reports for premises using word processing software.
Prepared and corrected reports and correspondence using word processing software.

12. English Language

Here's how general clerks use english language:

Possess excellent oral and written communications - Fluent in reading, writing and speaking the English language.

13. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how general clerks use hr:

Performed advanced clerical work including the use of Word, Excel, Outlook and Power Point in support of HR department.
Respond to a full range of inquiries from HR reps, employees, former employees, and the public as appropriate.

14. Subject-Matter Knowledge

Here's how general clerks use subject-matter knowledge:

Used some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence.
use administrative subject-matter knowledge and judgment to complete varied assignments.

15. Cash Handling

Here's how general clerks use cash handling:

Answered phone, cash handling, kept work area organized & clean & well stocked.
Supervised the accuracy of all check, credit, and cash handling before closing

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List of general clerk skills to add to your resume

The most important skills for a general clerk resume and required skills for a general clerk to have include:

Customer Service
Data Entry
Office Procedures
Veterans
Office Equipment
Citizenship
Math
Security Clearance
PowerPoint
Cleanliness
Word Processing
English Language
HR
Subject-Matter Knowledge
Cash Handling
Telephone Calls
Clerical Tasks

Database Systems
Substantive Guides
Statistical Reports
Management System
Computer Programs
Mail Management
Customer Inquiries
Clerical Support
Quality Standards
Office Machines
Fax Machines
Clerical Steps
Front Desk
PII
USCIS
Health Insurance
Telephone Support

Administrative Tasks
DOD
Computer System
Outbound Calls
USPS
Process Applications
Mail Handling
Direct Calls
Medicaid
Travel Arrangements
CMS
Office Tasks
Typewriters
FedEx
Marketplace
Customer Complaints

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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