General manager/director resume examples from 2026

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Updated March 26, 2025

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General manager/director resume

Virginia White

(840) 555-7308 | vwhite@example.com

Roanoke, VA | 84576 E. Second Rd. - 18044

Work experience

2017 - Present
General Manager/Director, Advance Auto Parts - Roanoke, VA
- Manage daily operations while coaching team members on proper execution of company standards.
- Supervised 36 direct and 130 indirect reports.
- Managed 7 above restaurant leaders that included Area Managers, Finance, Human Resources and Marketing personnel.
2012 - 2017
Director Of Sales And Marketing, Hyatt - Saint Louis, MO
- Manage the entire sales cycle: Lead creation to closure, then post sales account management.
- Account Management and Client Profiling are essential, as well as understanding all hotel property needs and current market conditions.
- Worked as the Service Manager for the entire Dallas/Fort Worth Metro area having 15 field Service Technicians as direct reports.
2008 - 2012
Senior Sales Manager, Mary Kay - Chicago, IL
- Developed strong referral system which provides continuous leads for new business development.
- Developed and executed internet and print marketing strategies to generate immediate and long-term revenue growth.
- Promote products through various means of communication.
- Managed customer service experience through recruiting, hiring, scheduling, and training.
- Build, maintain and leverage strong customer relationships to secure meetings to sell in profitable programs to drive growth.
- Account Management of a 48-store territory.

Skills

Financial Performance
Ensure Compliance
Oversight
Action Plans
Trade Shows
Full Service
Corporate Business
Incentive Compensation
Restaurant Operations
Performance Management

Education

Bachelor's Degree, Marketing (1998 - 2001)
Northern Illinois University
DeKalb,

General manager/director resume

Nathan Hayes

(980) 555-2428 | nhayes@example.com

Memphis, TN | 61371 N. Elm Ln. - 68983

Work experience

2017 - Present
General Manager/Director, Little Caesar Enterprises - Memphis, TN
- Operated new state of the art POS system, Caesar Vision and setup the systems operations in other store location.
- Recognized for food cost controls and sales % increase awards Gm of the Year Recognition
- Formulated policies, purchased supplies and food, managed daily operations, and planned the use of materials and human resources.
- Refined and maintained daily restaurant operations to increase profitability.
2013 - 2017
Operating Partner, Burger King - Memphis, TN
- Managed Different Aspects Of Restaurant Operations Such As Customer Relations And Inventory Control.
- Created schedules Verified safe and inventory Trained new managers and crew members Calculated and maintained labor costs.
- Learn the basics of restaurant operations through hands-on training and shift management.
- Hold guests as highest priority and role model exceptional guest service.
2003 - 2013
Director Of Food And Beverage, BRAGA FRESH FOODS - Fresno, CA
- Developed and managed the food service budget, including purchases of equipment and supplies.
- Directed operations of restaurant, lounge, pool bar, room service and banquet department.
- Required to forecast all revenues and labor expenses for all food and beverage outlets on a weekly basis.
- Maintained full knowledge of bar and menu items and made recommendations.

Skills

Payroll
CAF
SEO
Restaurant Operations
Quality Improvement
Staff Members
Beverage Outlets
Sales Goals
Direct Reports
Product Development

Education

High School Diploma, (1994 - 1994)
,

General manager/director resume

Barbara Stephens

(340) 555-3908 | bstephens@example.com

San Antonio, TX | 20242 S. First St. - 14738

Work experience

2016 - Present
General Manager/Director, Church's Chicken - San Antonio, TX
- Execute quarterly business plans through the use of systems, training, operation manuals and all other available resources.
- Consulted New Franchisees on business development, management and operations.
- Drafted Business plans, budgets and quarterly and semi-annual business reviews.
- Assisted GM in all of the above activities in busy ($5ml/yr) stateside caf .
2013 - 2016
Operations Director, Sears Holdings - San Antonio, TX
- Monitored and met service level goals consistently meeting or exceeding Sears operational guidelines while remaining within the payroll and staffing plans.
- Mentor direct reports for management succession planning.
- Developed an annual business plan for the district with individual goals for each store focused on building revenue and controlling expenses.
- Developed and monitored associate timesheets, project cost tracking, desktop inventory management and other business operations activities.
2009 - 2013
Director Of Food And Beverage, Hyatt - Houston, TX
- Managed the daily operations of the restaurant, patio, bar, and room service.
- Developed training and operation manual for an opening banquet department staff.
- Worked directly with guests during banquet functions in this 540 room, 4-diamond hotel, with 33,000 sq.
- Minimized food cost 19% by establishing proper inventory controls, purchasing, receiving and storage procedures.
2007 - 2009
Food And Beverage Manager, Jack in the Box - Houston, TX
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Order, maintain, inventory, cost control for alcohol for entire hotel.
- Assisted General Manager with some restaurant operations, including writing the crew schedule and product orders.

Skills

Project Management
Daily Operations
Banquet Functions
Real Estate
POS
Financial Performance
Business Development
Ensure Food Quality
Service Staff
Ensure Compliance

Education

High School Diploma, (2002 - 2002)
,

General manager/director resume

Bradley Roberts

(390) 555-6551 | broberts@example.com

Las Vegas, NV | 24165 E. Maple Ln. - 69833

Work experience

2020 - Present
General Manager/Director, Caesars Entertainment - Las Vegas, NV
- Reduced downtime to less than 1% by implementing full maintenance program along with proper machine cleaning procedures.
- Maintained a clean reception area, including lounge and associated areas Billed Customers Ordered Parts Scheduling QuickBooks data entry
- Created systems for daily operations, including administrative protocols and documents.
- Maintain quality, performance and growth of loan portfolio.
2018 - 2020
Operations Director, Station Casinos - Las Vegas, NV
- Implemented and marketed the concept at Green Valley Ranch and achieved revenue growth of $89,000 in the first season.
- Prepare cost analysis for special projects to ensure company targets are met.
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
- Supervised over 40 slot department personnel.
2011 - 2018
Director Of Food And Beverage, Station Casinos - Las Vegas, NV
- Create budgets for food and beverage outlets.
- Controlled and maintained proper beverage inventory pars.
- Maintained high levels of quality service and excellence customer service BANQUET LEAD SERVER Set up coffee breaks, and various events.
- Develop all procedures for dining room, kitchen, bar, room service and banquet functions, including.
2010 - 2011
Food And Beverage Manager, Station Casinos - Las Vegas, NV
- Create budgets for food and beverage outlets.
- Managed staff and assisted with daily restaurant operations and providing exceptional customer service.
- Prepare all food and beverages as per policies and procedures.
- Managed daily operations for college cafeteria that served up to 400 customers per day.
- Establish Standard Operating Procedures to train staff to deliver world class service Coordinate Special Events and Private Functions.
- Compass Group-Eurest Dining Services - Various Locations Managed all the daily operations of the establishment.

Skills

Revenue Growth
High Volume
A/P
Account Management
ERP
Sale System
Ensure Compliance
Banquet Functions
Food Products
Company Policies

Education

Some College Courses, Hospitality Management (2005 - 2005)
University of Nevada - Las Vegas
Las Vegas,

General manager/director resume

Susan Anderson

(900) 555-4690 | sanderson@example.com

Milwaukee, WI | 96666 W. Evergreen Ave. - 16122

Work experience

2018 - Present
General Manager/Director, Walmart - Milwaukee, WI
- Opened new stores and relocated stores to larger locations.
- Involved in external market analysis, business plan development, and operation of pilot projects.
2013 - 2018
Director Of Sales And Marketing, Radisson Hotel - Green Bay, WI
- Negotiated rates and established solid contracts with all national account managers through the brand and any local sales efforts.
- Aligned hotel goals with system-wide and Key Account goals resulting in positive shift share.
- Ranked in top 20% of Territory Managers in achieving quarterly sales goals.
- Maintained company website including all social media and Google Adwords campaigns.
2012 - 2013
Operations Manager, United States Marine - Quantico, VA
- Planned, developed and published support policies and procedures.
- Assist corporate development office in merging of acquired companies Manage Special Projects recruitment team focusing on senior and urgent positions
- Work with each department to ensure all company policies and procedures are current at all times.
2009 - 2012
Receiving Manager, United States Marine - Jacksonville, NC
- Ensured inventory accuracy by conducting weekly physical counts, then reconciling with data storage system.
- Train and Certify new employees on sit down forklift and safety procedures.
- Receive, open, unpack and issue sales floor merchandise.
- Reinforced compliance of regulations and safety procedures.

Skills

Emergency
Depot
Hvac
Financial Performance
Physical Inventory
Ensure Accuracy
CRM
SVP
Company Policies
Raw Materials

Education

Bachelor's Degree, Business (2006 - 2009)
Strayer University
Washington,

How to write a general manager/director resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in general manager/director-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the general manager/director position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some general manager/director interviews.

Here are example skills to include in your “Area of Expertise” on a general manager/director resume:

Customer Service
Financial Performance
Payroll
Beverage Operations
Human Resources
R
Business Plan
Oversight
General Management
Business Development

Logistics
Membership Sales
POS
Labor Costs
Menu Development
Front Desk
Inventory Control
Revenue Growth
Fine Dining
Guest Satisfaction

Staff Training
Direct Reports
Cost Control
Bottom Line
Product Development
Training Programs
Wine List
Business Operations
KPI
Event Planning

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write general manager/director experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are great bullet points from general manager/director resumes:

Work history example #1

Director Of Sales And Marketing

Mrs. T's Pierogies

Established social media presence on Facebook; managed intern to follow blogging community and oversee communications on social networking sites.
Designed and disseminated all in-house, off-site, and online promotional graphics and operational materials.
Gathered market intelligence and provided competitive analysis to C-Level Executive team.
Developed a consultative sales presentation and provided superior client service to generate repeat and referral business.
Developed strategies for product launches including collateral, insights, testing and ROI metrics.

Work history example #2

General Manager

McDonald's

Increased productivity through assertive communication and personal accountability.
Processed monetary information, including deposit and statement information.
Monitored hours and payroll within child labor law standards and overall budget levels.
Managed business location opening and closing transactions including bank deposits.
Managed a McDonalds in the Harrisburg East Mall

Work history example #3

Director Of Food And Beverage

Eurest Dining SERV

Maintained accurate personal and payroll employee information.
Worked with Richard Marriott's task force to train all Southeastern managers in National Restaurant Association sanitationprogram (became ServSafe).
Managed the cafeteria and buffet services for Marriott inside the United States Postal Service training center.
Recruited, evaluated and trained entire FOH, service, banquet and restaurant staff.
Supervised a team of 30 FOH staff and 2 FOH managers Kept labor, food and liquor costs low.

Work history example #4

Director Of Food And Beverage

Aramark

Created a managerial incentive program through proactive vendor negotiation and improved marketing strategies, customer service and menu variety.
Managed off-site catering for both ARAMARK and Truman Medical Center.
Maintained effective vendor relations through ARAMARK's supply chain management process
Established Aramark protocol and assisted regional human resource team to hire, transition, and train new and current staff.
Partnered with ARAMARK Marketing to develop and implement monthly Fast Track programs to drive customer satisfaction and variety.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Bachelor's Degree in marketing

Northern Illinois University, DeKalb, IL

1998 - 2001

High School Diploma

1994 - 1994

Highlight your general manager/director certifications on your resume

If you have any additional certifications, add them to the certification section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your general manager/director resume:

Certified Sales Professional (CSP)
Certified Food Manager (CFM)
Certified Management Accountant (CMA)
Certified Dietary Manager (CDM)
Certified Manager Certification (CM)
Certified Professional - Human Resource (IPMA-CP)
International Accredited Business Accountant (IABA)
Certified Management Executive (CME)
Certified Aviation Manager (CAM)
Food Safety Manager Certification

Updated March 26, 2025

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