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General manager in training skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Bruce Heiman Ph.D.

General manager in training example skills

Below we've compiled a list of the most critical general manager in training skills. We ranked the top skills for general managers in training based on the percentage of resumes they appeared on. For example, 22.3% of general manager in training resumes contained customer service as a skill. Continue reading to find out what skills a general manager in training needs to be successful in the workplace.

15 general manager in training skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general managers in training use customer service:

Developed and enhanced customer relationships by establishing, promoting, and maintaining excellent customer service with the sales operations team.
Recognized customer service representative receiving multiple sales and operational excellence recognition awards; 39 over 12 years.

2. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how general managers in training use pos:

Utilized the Aloha system to process bi-weekly payroll and POS.
Maintained Aloha Point of Sales system (POS).

3. Sales Growth

Here's how general managers in training use sales growth:

Earned a reputation among management personnel for consistently generating positive sales growth and controllable profit on a yearly basis.
Generate sales growth by consistently delivering a positive guest experience and executing local restaurant marketing initiatives.

4. Sales Volume

Here's how general managers in training use sales volume:

Achieved sales volume and profitability objectives utilizing all sales channels in a continually changing environment.
Increased sales volume and customer base through advanced selling, direct marketing and telemarketing activities

5. Cleanliness

Here's how general managers in training use cleanliness:

Maintain a critical standard for a raw and finished product quality, service speed & quality, cleanliness and sanitation.
Maintain restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness.

6. Product Quality

Product quality is the basic element of a business. It means to add features in a product or service in such a way that it meets the needs and wants of the customers. Enhancing the product quality also means improve the goods from any existing defects to ensure customer satisfaction.

Here's how general managers in training use product quality:

Planned, developed and implemented work methods to help eliminate operating problems and improve product quality, while observing cost.
Scheduled and received food and beverage deliveries, checking shipment contents to verify product quality and quantity.

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7. Training Programs

Here's how general managers in training use training programs:

Developed and implemented safety regulations and policies, developed training programs for junior millwright's to include welding and fabrication training.
Facilitated management development, interpersonal skills, and training programs to area and regional restaurant managers.

8. Inventory Control

Here's how general managers in training use inventory control:

Developed and implemented a stringent inventory control system and sustained high food quality regulations.
Inventory control/merchandise allocation, merchandising, security/loss prevention, and involvement in community projects.

9. Gross Profit

Here's how general managers in training use gross profit:

Top performing store in secret shops, gross profit, labor percent and overall customer satisfaction scores in region.
Increased gross profit dollars by 35% versus previous year.

10. Basic Math

Here's how general managers in training use basic math:

Truck orders Managing labor with percentages with basic mathematical skills.

11. Cash Control

Here's how general managers in training use cash control:

Prepared daily deposits and maintained proper cash control procedures.
Run day to day operations which include hiring, inventory cash control and human resources.

12. Customer Relations

Here's how general managers in training use customer relations:

Monitor loss prevention and recovery * Customer relations/employee guidance, problem resolution Skills exercised when necessary.
Increase store profitability through customer relationship development, community involvement, marketing.

13. L Statements

Here's how general managers in training use l statements:

Utilized financial statements and 20-group format to identify weakness and opportunities.
Review business trend reports and P&L statements each period to monitor sales, transactions, and spending.

14. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how general managers in training use payroll:

Monitored budgets and payroll records, and reviewed financial transactions to ensure that expenditures were authorized and budgeted.
Managed extensive record-keeping responsibilities for inventory, cash reports, production and payroll.

15. Food Safety

Here's how general managers in training use food safety:

Completed Food Safety Facility audits quarterly for District Manager and coached trends within district meetings.
Participated in developing and implementing policies and procedures for smooth operations and food safety.

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What skills help General Managers In Training find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on general manager in training resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all General managers in training possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

What hard/technical skills are most important for General managers in training?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What general manager in training skills would you recommend for someone trying to advance their career?

Evelyn Green Ph.D.

Director, Hospitality & Tourism Workforce Innovation Alliance, Asst. Professor, Department of Hospitality & Tourism Management, University of South Alabama

-Brush up on your virtual communication skills, which include getting comfortable speaking to a camera with good eye contact, and observing and editing your body language for a virtual job interview or meeting.
-Learn a foreign language. Pick up a language based on your industry's external (i.e. guests) and internal customers (i.e. staff). For example, if Chinese outbound tourism is on the rise, and the Chinese are your local Destination Marketing Organization (DMO) primary target market, Chinese would be a great foreign language for you to pick up. If a large percentage of your frontline staff are Hispanic, learning Spanish will help you better communicate and build relationships with them.
-Pursue a graduate degree. Go for your master's, e.g. MBA for hospitality majors to broaden their job market. Although this recommendation seems to contradict the trending demand for technical skills, we still live in a world where academic credentials are valued and contribute to management position considerations, particularly with publicly traded corporations where it is important for them to win the confidence of their stockholders. Additionally, for those interested in working overseas, an advanced degree will help in the work permit application approval process. With the availability of online master's degree programs, offered at an affordable rate ( around $13k) and to be completed within 10 months on a full-time basis, this is a good time to get your competencies "tool bag" equipped and ready when needed. Stackable certifications are also good investments toward your professional development.

What type of skills will young General managers in training need?

Dr. Barbara Davis

William J. Atkins Dean, Centenary College of Louisiana

Analysis - Graduates will need to analyze situations, identify the best choices, and seek solutions with the highest benefit to the organization.

Creativity - Graduates will need to possess critical and creative thinking skills.

Flexibility - Graduates must remain flexible to succeed in a highly changing environment.

What technical skills for a general manager in training stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of general manager in training skills to add to your resume

The most important skills for a general manager in training resume and required skills for a general manager in training to have include:

Customer Service
POS
Sales Growth
Sales Volume
Cleanliness
Product Quality
Training Programs
Inventory Control
Gross Profit
Basic Math
Cash Control
Customer Relations
L Statements
Payroll
Food Safety
MIT
Human Resources

Customer Satisfaction
Loss Prevention
Management Training
Food Preparation
Guest Service
Cash Handling
Restaurant Operations
Financial Reports
Guest Satisfaction
Bank Deposits
Financial Statements
Labor Costs
Exceptional Guest
Cost Control
ServSafe
Fine Dining
Performance Reviews

Store Operations
L Management
Loss Statements
Food Cost
Food Quality
Inventory Management
Local Store
Customer Complaints
Training Materials
Manger
Performance Evaluations
New Management
Food Orders
Staff Training
Sales Associates

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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