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Become A General Manager

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Working As A General Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $80,000

    Average Salary

What Does A General Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A General Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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General Manager jobs

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Average Length of Employment
Owner/Manager 6.7 years
Store Director 5.7 years
Managing Partner 5.0 years
General Manager 5.0 years
Director/Manager 4.8 years
District Manager 4.7 years
Operating Partner 4.6 years
General Supervisor 4.5 years
Division Manager 4.3 years
Multi-Unit Manager 4.3 years
Branch Manager 4.2 years
Store Manager 4.2 years
Regional Manager 4.1 years
Operations Manager 4.1 years
Manager Local 4.1 years
Manager Executive 4.0 years
Station Manager 3.8 years
Restaurant Manager 3.8 years
Food Manager 3.8 years
Area Manager 3.8 years
Manager 3.7 years
Area Director 3.7 years
General Director 3.5 years
Head Manager 3.5 years
Commercial Manager 3.4 years
Market Manager 3.3 years
Store Team Leader 3.2 years
Bar Manager 3.2 years
Franchise Manager 3.1 years
Associate Manager 3.0 years
Catering Manager 2.9 years
Assistant Manager 2.9 years
Manager On Duty 2.8 years
Floor Manager 2.7 years
Top Employers Before
Manager 11.7%
Owner 3.6%
Supervisor 2.8%
Top Employers After
Manager 10.8%
Owner 6.2%
Consultant 3.4%
President 2.8%
Director 2.7%

General Manager Demographics

Gender

Male

67.4%

Female

30.7%

Unknown

1.9%
Ethnicity

White

79.9%

Hispanic or Latino

10.5%

Asian

7.1%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

52.7%

French

8.6%

German

4.3%

Portuguese

4.3%

Chinese

4.3%

Mandarin

3.9%

Italian

3.8%

Arabic

3.4%

Japanese

2.7%

Korean

2.5%

Russian

2.1%

Carrier

1.3%

Cantonese

1.2%

Hindi

1.1%

Greek

0.9%

Turkish

0.7%

Urdu

0.7%

Vietnamese

0.5%

Thai

0.5%

Polish

0.5%
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General Manager Education

Schools

University of Phoenix

23.2%

Michigan State University

7.2%

Johnson & Wales University

5.3%

Liberty University

4.5%

University of Houston

4.5%

Florida State University

4.4%

Cornell University

4.2%

Pennsylvania State University

4.1%

Arizona State University

4.0%

West Virginia University

3.7%

Southern New Hampshire University

3.7%

Ohio State University

3.7%

Kaplan University

3.6%

University of Central Florida

3.5%

Florida International University

3.5%

Purdue University

3.5%

Texas A&M University

3.4%

Ashford University

3.4%

Auburn University

3.3%

University of Florida

3.3%
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Majors

Business

40.9%

Management

7.1%

Accounting

5.4%

Marketing

5.3%

Hospitality Management

3.9%

Psychology

3.7%

Communication

3.7%

Finance

3.6%

Criminal Justice

3.4%

General Studies

2.8%

Health Care Administration

2.5%

Education

2.5%

Political Science

2.3%

Computer Science

2.2%

Culinary Arts

2.2%

Liberal Arts

1.8%

Human Resources Management

1.8%

English

1.7%

Electrical Engineering

1.6%

Kinesiology

1.6%
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Degrees

Bachelors

39.7%

Other

29.8%

Masters

13.4%

Associate

11.0%

Certificate

3.5%

Doctorate

1.1%

Diploma

1.0%

License

0.5%
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Real General Manager Salaries

Job Title Company Location Start Date Salary
General Manager, Value Basics Sanmar Corporation Issaquah, WA Apr 01, 2015 $375,000
General Manager Computed Tomography Philips Medical Systems (Cleveland), Inc. Cleveland, OH Sep 12, 2015 $330,000
General Manager Computed Tomography Philips Medical Systems (Cleveland), Inc. Cleveland, OH Jan 09, 2016 $330,000
General Manager, Baccarat, New York VIII Hotel II TB Investors, LLC New York, NY Jun 15, 2015 $325,000
General Manager, Baccarat, New York VIII Hotel II TB Investors, LLC New York, NY Aug 20, 2015 $325,000
General Manager Nyrstar Us Inc. FL Dec 15, 2015 $300,000
General Manager, Geforce Desktop Nvidia Corporation Santa Clara, CA Oct 11, 2016 $290,000
General Manager, Device Procurement Brightstar Us, Inc. San Carlos, CA Mar 02, 2015 $280,000 -
$320,000
General Manager, Community Tennis and Youth United States Tennis Association, Inc. Orlando, FL Mar 11, 2015 $280,000
General Manager Standard High Line Employer LLC New York, NY Sep 01, 2015 $275,000
General Manager Caesars Interactive Entertainment, Inc. Formerly Caesars Entertainment Operating Laughlin, NV Jun 12, 2016 $270,000
General Manager (Science, Math, Quantitative Business) Cengage Learning, Inc. Boston, MA May 24, 2016 $263,342
General Manager Microsoft Corporation Redmond, WA May 06, 2016 $256,338
General Manager, US Market Aromatic Resource Management Company Lehi, UT Sep 05, 2015 $250,000
General Manager-Waterworks Division Proco Products, Inc. Stockton, CA Oct 01, 2015 $137,009
General Manager Vista Construction and Remodeling, LLC Miami Beach, FL May 09, 2016 $136,000
General Manager Vista Construction and Remodeling LLC Miami Beach, FL May 09, 2016 $136,000
General Manager (Mechanical Engineer) Precision Cutting Tools, Inc. Santa Fe Springs, CA Jan 25, 2016 $135,762
General Manager Lumascape USA, Inc. San Carlos, CA Aug 03, 2015 $135,655
General MGR of Transatlantic Pricing Strategy & Analysis Delta Air Lines, Inc. Atlanta, GA Jan 30, 2015 $135,000 -
$145,000
General Manager Indect USA Corp Carrollton, TX Sep 02, 2015 $135,000 -
$160,000
General Manager II Troon Golf, LLC Hollywood, FL May 15, 2015 $134,451
General Manager Industrial Investment Corporation Apr 15, 2015 $84,000
General Manager Projects Oregon International Airfreight Co. Houston, TX Oct 17, 2016 $83,512
General Manager 7Elements Inc. Newark, DE Sep 17, 2016 $83,480
General Manager Galaxy Tile LLC Edison, NJ Sep 24, 2015 $82,888
General Manager/Supervisor Sushi Yoshi, Inc. Vienna, VA Aug 30, 2016 $82,430
General Manager/Supervisor Sushi Yoshi, Inc. Vienna, VA Mar 30, 2015 $82,430
General Manager National Oilwell Varco, L.P. Houston, TX Mar 23, 2015 $82,000
General Manager Sovema Global Services, Inc. Saint Louis, MO Jan 10, 2016 $82,000

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Top Skills for A General Manager

CustomerServicePayrollFinancialStatementsPFoodSafetyDailyOperationsLossPreventionCustomerSatisfactionInventoryControlBeverageFoodCostGMLaborCostsSuperviseAnnualSalesSalesGoalsHumanResourcesGuestSatisfactionInventoryManagementCustomerRelations

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Top General Manager Skills

  1. Customer Service
  2. Payroll
  3. Financial Statements
You can check out examples of real life uses of top skills on resumes here:
  • Served as the chief escalation point for all customer service issues.
  • Performed all administrative duties including bookkeeping and payroll.
  • Reviewed and analyzed monthly financial statements to control profit/cost margins and achievement of financial goals.
  • Full responsibility for a 153 room Ocean front hotel with a restaurant and 11,000 sq.
  • Have attained my Food Service Manager Handler's Card to comply with local food safety laws for our hotel.

Top General Manager Employers

General Manager Videos

What makes a successful General Manager? | London Business School

A Day in the Life: General Manager

Career Advice on becoming a General Manager by Jane G (Full Version)

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