General Manager Resume Examples 2023

Research Summary. We analyzed 94,464 general manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like McDonald's and Domino's Pizza. Here are the key facts about general manager resumes to help you get the job:

The average general manager resume is 387 words long
The average general manager resume is 0.9 pages long based on 450 words per page.
Customer service is the most common skill found on a general manager resume. It appears on 20.3% of resumes.

After learning about how to write a professional general manager resume, you can make sure your resume checks all the boxes with our resume builder.

General Manager Resume Example


Virginia Adams General Manager Contact Information Chicago, IL (790) 555-5939 vadams@example.com Skills CNA Financial Performance Individual Service Plans Customer Relations L Statements Kitchen Equipment Machine Operators Facility Dishes State Board Employment History General Manager 2012 - Present Starbucks Chicago, IL Lead a multi-unit, multi-million-dollar enterprise, seeing the business at a higher level. Accomplished company goal of decreasing employee turnover from 200%+ to 50%. Fast, clean, & friendly customer service. Led business team managing a $180M P&L with 8 to 10 direct reports. Supervisor 2010 - 2012 Centaur Building Services Saint Louis, MO Follow and implement safety procedures and proper fueling techniques. Delivered closed loop communication between internal and external partners regarding corrections and/or exceptions in a timely manner. Cross-trained and provided back-up for other customer service representatives when needed. Managed core team of 18 agents with key positions in ordering and customer service for AT&T Mobility Solutions. Lead manufacturing and operators and monitor daily production output. Certified Nursing Assistant 2004 - 2010 Arby's Saint Louis, MO Maintain records of patient care condition, progress or problems to report and discuss observations with supervisor or nurse. Provide outstanding quality care to residents with dementia and alzheimer. Provided personal care for elderly, disabled, mentally ill, and injured patients. Cook/Server 2003 - 2004 Arby's Saint Louis, MO Use cashier using excellent customer service to creat customers to keep coming back. Restocked Inventory Assisted with keeping a safe work environment Provided customer service Operated on computer systems Data Entry Handled money, Customer Service, Stocked Inventory, Prep inventory for stock for next day or same day order demands. Worked with managing money, customer service, prepping food, cleaning, maintenance work, and grill. Education High School Diploma 2003 - 2003


William Martinez General Manager Contact Info Atlanta, GA (760) 555-3195 wmartinez@example.com Skills Menu PlanningRestaurant OperationsCompany PoliciesStorage AreasDishesSanitation StandardsLabor CostsGMCulinaryBanquet Functions Employment History General Manager 2014 - Present Starbucks Atlanta, GA Resolved customer complaints professionally while prioritizing customer satisfaction. Set unit sales goals, and trained staff to meet and exceed those goals. Assure excellent customer relations; hire, evaluate, and supervise employees; and purchase/control inventory. Led daily operations for 200+ resources across three branch locations. Recruited, and retained new faculty and staff membership. Executive Chef 2004 - 2014 Marriott International Orlando, FL Led a staff in food preparation needs of Northwest Airlines World Headquarters in Eagan, MN. Managed a profit and loss food service account at American Home Products. created wedding cakes and desserts for clients and for restaurant. Acknowledged as the Best Breakfast Overall in 2007 and 2008 through a Marriott Guest Service Satisfaction Survey. Sous Chef 2003 - 2004 Taneko Japanese Tavern Atlanta, GA Prepared and cooked all menu items for customers. Worked with fellow chefs to deliver controlled expenses on or below budget every quarter. Wash dishes, clean kitchen, prep for service line, maintenance of restaurant. Used knowledge and experience to create new menu items or specialty items that were beyond typical meal. Chef 2002 - 2003 Holiday Inn Express New York, NY Prepared dishes for wedding and other events on and off campus. Assisted the Corporate Chef in demonstrating new trends in food preparation and presentation. Education Associate's Degree Culinary Arts 2000 - 2002 Culinary Institute of America Hyde Park, NY


Jean King General Manager Philadelphia, PA jking@example.com (420) 555-3600 Experience General Manager 2017 - Present Burger KingPhiladelphia, PA Maintained company standards for cash and food cost controls and customer service. Managed different areas of restaurant operations such as customer relations, vendors' relations and inventory control. Manage and regularly reconcile till * Maintain employee morale and enforce company policies and procedures * Constantly delivery excellent customer service Implement company policies and delegate task. Front Office Manager 2015 - 2017 Holiday Inn ExpressPhiladelphia, PA Provided stellar training to all New Guest Services Agents. Earned promotion from Lead Guest Service Representative to Assistant Front Office Manager. Train new and current employees on new procedures. Front Office Supervisor 2010 - 2015 Hilton Worldwide HoldingsNew York, NY Trained, supervised, and mentored over 15 guest service agents. Promote hotel services, amenities and up-sell products to guests. Handled VIP amenities and arrivals, messaging and guest relations. Assured quality of guest service standards, Created employee schedules. Guest Services Agent 2009 - 2010 Holiday Inn ExpressMemphis, TN Greeted guest and resolved customer complaints and answer questions regarding policies and procedures. Account for all cash and make deposits in accordance with hotel and company policies. Directed phone calls and answered inquiries pertaining to hotel services. Skills Hotel Services Service Options Special Requests Internet Registration Process Sales Goals Loss Prevention Restaurant Operations Store Locations Insurance Companies Education High School Diploma 2009 - 2009

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable General Manager Resume templates

Zippia allows you to choose from different easy-to-use General Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your General Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level General Manager Resume example


Lisa Hicks Assistant General Manager Contact Info San Antonio, TX (410) 555-3485 lhicks@example.com Skills POSRevenue GrowthSales GoalsTraining SchedulesTelephone CallsHertzAGMPayrollHuman ResourcesPerformance Feedback Employment History Assistant General Manager 2012 - Present Taco Cabana San Antonio, TX Improved drive-thru times in first 3 months as AGM by 18%. Delivered excellent guest service in Fortune 100 Company while serving a diverse guest base in a high capacity location. Maintain an increasing Same Restaurant Sales from the previous year, with the current SRS% of 65.6%. Managed crew members, pizza makers, cashiers and delivery drivers. Supervised approximately 15 - 20 crew members, proper execution of the restaurant operations. Detailed planning & execution for meetings, weddings and special events. Team Leader 2011 - 2012 Kohl's San Antonio, TX Reinforced Point-of-Sale service standards and ensured compliance with company policies and procedures on handling Point-of-Sale operations. Led multiple sales floor departments, which include Children's, Footwear, and Housewares. Arrange merchandise on fixtures, maintain signs on the sales floor according to Company standards and resolve ad issues as needed. Lead department and fitting room recovery standards in accordance with loss prevention and inventory control programs. Create synergy between departments, improving flow between Inbound, Midbound, & Outbound segments of the facility. Customer Service Representative 2008 - 2011 Claire's Stores San Antonio, TX Developed product knowledge and worked the sales floor. Close registers,switchboard and POS system. Guided prospective members on tours around the facility. Assisted customers and merchandised product on sales floor. Manager Trainee 2007 - 2008 Claire's Stores San Antonio, TX Maintain a neat and organized stock room and sales floor, including displays and visual presentations. Handle money and bank deposits. Worked on the register 50% of the time and worked on the sales floor the other 50%. Help retail sales staff achieve sales targets. Education High School Diploma 2007 - 2007


Carl Kelley Assistant General Manager Contact Information Falls Church, VA (470) 555-5591 ckelley@example.com Skills Kitchen Personnel GM L Statements Bank Deposits Quality Standards Human Resources Internet Menu Planning Food Preparation Haccp Employment History Assistant General Manager 2019 - Present Planet Fitness Falls Church, VA Handled all customer relations issues in a gracious manner and in accordance with company policies. Manage sales floor associates to provide excellent customer service. Set up and opened departments in four new stores. Coach and develop store team ensuring on-going training, performance management, and talent development. Executive Chef 2018 - 2019 Hyatt Falls Church, VA Addressed diner complaints with kitchen staff and served replacement menu items promptly. Managed food service operations for 1994 Super Bowl. Developed menus for bar and organized special events & promotions. Managed the day to day kitchen operations and catering services. Chef De Cuisine 2017 - 2018 Marriott International Falls Church, VA Supervised or coordinated activities of cooks or workers engaged in food preparation. Supervised 3 line cooks and up to 5 dishwashers. Worked on bringing more fresh homemade items to the banquet department. Sous Chef (Part-Time) 2016 - 2017 Marriott International Falls Church, VA Developed strategies to enhance catering and retail food service revenue and productivity goals. Supervised banquets in my facility along and aid the banquet department within the resort. Created daily menus for banquet functions, prepared meals for restaurant, cafeteria as well as daily banquet functions. Worked with fellow chefs to deliver controlled expenses on or below budget every quarter. Education Bachelor's Degree Culinary Arts 2014 - 2017 Stratford University Falls Church, VA


Joshua Perez Assistant General Manager Dallas, TX jperez@example.com (940) 555-2623 Experience Assistant General Manager 2020 - Present Domino's PizzaDallas, TX Keep an store employee records amd warnings in accordance with state law and company policies. Train inside employees on guest service, company policy, procedures, and recipes. Coordinate marketing and promotional strategies to build restaurant sales. Shift Leader 2019 - 2020 StarbucksDallas, TX Work with team to promote company policies and ensure goals are being met. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Managed accurate inventory and accounting operations to help achieve monthly sales goals. Lead a closing shift of employees in high volume retail food service establishment. Security Officer 2009 - 2019 SOS SecurityChicago, IL Coordinate with the supervisors/officers during any medical, mechanical, structural, employee issues or emergency. Assisted with emergency situations and attended training/safety meeting to keep security measures up to date. Patrol facility or stand post as instructed. Acted quickly in emergency situations; analyzed circumstances and adopted effective courses of action; exercised sound judgment under pressure. Sergeant 2001 - 2009 Ohio National Financial ServicesColumbus, OH Compiled and analyzed data for various logistics reports including LOGSTAT and Vehicle Density. Briefed over 5,000 troops, on proper base procedures and safety. Advised Maneuver Commanders on fire support tactics and procedures. Managed mail room personnel for accurate mail procedures. Skills Direct Reports Communication Daily Activities Crew Members Customer Relations Store Profitability Company Policies Food Service Logistics Emergency Education Associate's Degree Business 1999 - 2001 Ohio State UniversityColumbus, OH

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How to make a job-winning resume:

Make sure to list hard and soft skills that are relevant to the position you're applying for on your resume. The top skills that general managers should have on their resume are: customer service, cleanliness, food safety.
If you're applying for an entry-level general manager position and you have no work experience, you can include relevant classes you took in school.

General Manager Resume Format And Sections

1. Add Contact Information To Your General Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

General Manager Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About General Manager Education

Majors

38.7%

6.0%

5.1%

5.0%

General Manager Resume Relevant Education Example #1

High School Diploma 2003 - 2005

General Manager Resume Relevant Education Example #2

Bachelor's Degree In Business 2000 - 2003

Strayer University Washington, DC

3. Next, Create A General Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of General Manager Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
POS Skills
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
Cost Control Skills
Cost control is a process in which actual costs are recorded and incorporated into a format that allows comparison with project budgets to regulate and control operating costs within an organization. The goal of cost control is to manage project delivery within the approved budget and reduce expenses to increase profits.

Top Skills for a General Manager

Source: Zippia.com

Customer Service, 20.3%

Cleanliness, 18.1%

Food Safety, 7.1%

Guest Service, 4.4%

Other Skills, 50.1%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your General Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Sales Manager

Nordstrom

Maintained continuous communication with regional manager and buyer regarding merchandise and sales updates to ensure accurate product information.
Worked as a team player to ensure each customer receives the best service possible.
Promoted three team members to management positions within 16-months.
Prepared weekly, monthly, and ad hoc reports, which allowed the company to monitor and track sale results.
Conducted inventory audits throughout the store for merchandise and to ensure proper count.

Work History Example # 2

Outside Sales Representative

Cintas

Served as production manager, responsible for inventory control, communication with warehouse and stocking of materials to route drivers.
Headquartered in Cincinnati, Cintas Corporation provides highly specialized services to businesses of all types primarily throughout North America.
Served as the public information officer and the on-air/on-camera representative for both Simon malls
Exchanged current customer inventory for new replacement products, as well as ensuring customer satisfaction with products and services provided.
Prepared proposals and testimonials showing the benefit of Cintas's Uniform Sales Program.

Work History Example # 3

Event Coordinator

The University of Virginia's College at Wise

Collaborated with communications team to create printed and electronic invitations, programs, and other collateral.
Maintained daily communication with parents.
Prioritized and handled multiple tasks and prompt, accurate communication to the University community in general.
Maintained an accessible line of communication to both client and vendors whenever necessary.
Promoted all events through Facebook, flyers, email, and MHC newspaper.

Work History Example # 4

Event Coordinator

Macy's

Increased customer awareness of product lines through education, special events and presentations.
Increased business development through tradeshows and events to market the brand and increase sales growth.
Used analytical reporting tools, such as Google Analytics, to gauge campaign success.
Organized the Facebook, Twitter and Instagram for all local Mobile-Link Cricket stores.
Managed social media sites, including Twitter, Facebook and Constant Contacts.

5. Highlight Your General Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your general manager resume:

Food Safety Manager Certification
Certified Food Manager (CFM)
Certified Sales Professional (CSP)
Certified Management Accountant (CMA)
ServSafe Food Protection Manager Certification
Certified Manager Certification (CM)
Certified Professional - Human Resource (IPMA-CP)
OSHA Safety Certificate
Automotive Sales Professional
Sales Management

More Certifications For General Manager

6. Finally, Add a General Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common General Manager Resume Skills

Customer Service

Cleanliness

Food Safety

Guest Service

Payroll

Math

Ladders

Inventory Control

Customer Satisfaction

POS

Inventory Management

Guest Satisfaction

Customer Relations

Cash Control

Cost Control

Store Operations

Cash Handling

Restaurant Operations

Product Quality

Food Quality

Financial Statements

Human Resources

Punctuality

Financial Performance

Bank Deposits

Labor Costs

Loss Prevention

Performance Reviews

Dollies

Business Plan

Sales Growth

Direct Reports

Food Preparation

Customer Complaints

Exceptional Guest

Financial Reports

Front Desk

Excellent Guest

Retail Store

Business Development

Customer Issues

Business Operations

Gross Profit

Loss Statements

Performance Evaluations

Food Cost

Sales Volume

Perform Routine Maintenance

Quality Guest

Staff Development

Entry Level General Manager Resume Templates

General Manager Jobs

Links To Help Optimize General Manager Resumes

General Manager Resumes FAQs

How Do I Write A Cv For A General Manager Position?

You write a CV for a general manager position by highlighting your managerial and interpersonal skills using real-world examples and accomplishments.

Before jumping into writing your CV, we recommended that you first check the job ad to see what general manager skills they need. Then make a list of your managerial and industry skills and look for talents that show up on both lists.

What Should A General Manager Put On A Resume?

A general manager should put information that highlights their managerial experience, leadership abilities, problem-solving skills, customer service skills, and commercial awareness on their resume.

Have more questions? See all answers to common executive management questions.

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Updated May 19, 2023