Top General Manager Skills

Below we've compiled a list of the most important skills for a General Manager. We ranked the top skills based on the percentage of General Manager resumes they appeared on. For example, 16.8% of General Manager resumes contained Customer Service as a skill. Let's find out what skills a General Manager actually needs in order to be successful in the workplace.

The six most common skills found on General Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in General Manager jobs:
  • Managed catering events personally to ensure excellent customer service to establish a catering revenue stream and increase off-season sales.
  • Worked closely with Central Michigan University staff and students to establish a reputation of strong customer service and satisfaction.
  • Utilized superior denim and contemporary boutique brand knowledge and excellent customer service to provide patrons a personalized experience.
  • Designed and implemented numerous strategic plans in order to improve customer service and increase operational profit.
  • Use customer service skills when educating readers about advertising opportunities and benefits of being a distributor.
  • Demonstrated success in organizing tasks, efficiency, increased profitability while maintaining exceptional customer service.
  • Showed unparalleled dedication to excellence in product knowledge, troubleshooting, and customer service.
  • Served as the company's only bilingual Spanish/English customer service representative and purchasing executive.
  • Demonstrated superior customer service and communication skills in evaluating, addressing and resolving disputes.
  • Recognized for exceptional leadership by corporation for leading staff to achieve customer service goals.
  • Facilitate a positive and professional work environment focused on providing excellence in customer service.
  • Directed restaurant staff and ensured customers received optimum customer service at all times.
  • Manage 2 warehouse supervisors, delivery service manager and a customer service representative.
  • Established a productive and professional work environment with an emphasis on customer service.
  • Provided a quality product and customer service experience that delivered total customer satisfaction.
  • Created cohesive environment to develop outstanding employee team focused on exemplary customer service.
  • Improved overall cleanliness, customer service and administrative organization of the store.
  • Revised Manager on Duty process to effectively provide the excellent customer service.
  • Worked directly with corporate officials to increase profitability and customer service.
  • Delivered excellent customer service scores by driving a customer focused environment.

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2. Financial Statements

high Demand
Here's how Financial Statements is used in General Manager jobs:
  • Directed financial management functions including development of monthly/quarterly financial statements, financial forecasts, and budgets for various customers and clients.
  • Created monthly financial statements and researched computer and billing errors, and identified and implemented process improvements to reduce future errors.
  • Analyzed financial statements and performance data to measure productivity, identifying areas in need of cost reduction and process improvement.
  • Developed and analyzed budgets, financial statements, and cash flow of entire operations and coordinated operations for trucking division.
  • Receive financial statements, sales activity reports, or other performance data to identity for cost reductions or manufacturing improvements.
  • Generated financial statements/reports and schedules, Reviewed/ evaluated financial reporting and accounting transactions processed including controls related to issues.
  • Analyze financial statements for revenue improvements in customer pay/communicate, implement and enroll retail personnel for corporate initiatives.
  • Analyzed ten years of financial statements for owners and shareholders to redirect investment opportunities within the company.
  • Prepared consolidated internal and external financial statements by gathering and analyzing information from the general ledger system.
  • Analyzed profit and financial statements to identify areas for improvement and developed action plans to address issues.
  • Position Description - Oversaw daily operations maintained all financial statements purchasing activities, staffing/scheduling and inventory/supply replenishment.
  • Prepared regional financial statements with variance reporting on a monthly basis for owners and management company executives.
  • Eliminated less important expenditures and non-profit stores by preparing and analyzing financial statements for each store.
  • Determined daily marketing strategy changes by reviewing operating and financial statements and departmental sales records.
  • Reviewed and analyzed monthly financial statements to control profit/cost margins and achievement of financial goals.
  • Reviewed financial statements with management on a monthly basis to identify opportunities to increase sales.
  • Produced operational reports, financial statements, organized deposit pickups, and maintained organizational communication.
  • Reviewed activity reports and financial statements to determine progress and status in attaining objectives.
  • Reviewed monthly financial statements and prepared monthly analysis for management staff and senior staff.
  • Prepared variance reports and discussed financial statements on monthly operations calls with upper management.

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3. Food Safety

high Demand
Here's how Food Safety is used in General Manager jobs:
  • Ensured food safety procedures are executed according to company policy and health/sanitation regulations and take necessary corrective actions.
  • Mentored the team-and ensured a positive dining experience for customers-by monitoring and reinforcing food safety procedures.
  • Certified by National Registry of Food Safety Professionals as a Certified Food Safety Manager.
  • Conducted daily management responsibilities, including food safety, controlling costs and customer service.
  • Monitored food safety procedures, implemented procedures to maximize sales and profits.
  • Certified Food Safety Manager through the National Registry of Food Safety Professionals.
  • Promoted safe and secure environment by enforcing food safety and sanitation standards.
  • Managed quality and food safety procedures and deescalated problems or developing situations.
  • Followed local and state regulatory guidelines in food safety and preparation.
  • Developed and implemented procedures related to service and food safety.
  • Maintained Food Safety responsibilities through audits and implementing safety initiatives.
  • Ensured crews followed food safety procedures and employment guidelines.
  • Develop and implement targeted food safety awareness initiatives.
  • Maintain cleanliness according to food safety guidelines.
  • Maintained food safety and sanitation guidelines.
  • Implement company food safety management system.
  • Received SerSafe Food Safety Manager Certificate.
  • Maintained high corporate standards and expectations around food quality and consistency, customer service, food safety, and store cleanliness.
  • Ensured the safety of our Guests and Associates through training and execution of food safety and restaurant safety standards and guidelines.
  • Trained in, monitored and reinforced food safety procedures maximizing store sales goals against an aggressive budget; maximizing profit goals.

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4. Daily Operations

high Demand
Here's how Daily Operations is used in General Manager jobs:
  • Manage daily operations for 3PL Logistics Brokerage and General Packaging Divisions, aligning processes with company objectives and ensuring efficiency.
  • Maintained facility operations including daily operations, cleanliness, hiring/training, inventory management, and client relations.
  • Purchased equipment, and provided management expertise in areas including inventory management, daily operations and staffing.
  • Optimized daily operations by focusing on service, inventory control, training and maintaining consistent merchandising standards.
  • Monitored daily operations of facilities to maintain high level of customer service, cleanliness and equipment maintenance.
  • Position included full accountability for profit/loss, daily operations business growth, staff development and member satisfaction.
  • Supervised all daily operations related to finances, employee management, customer relations and performance reporting.
  • Organize and develop an efficient office operation that will accommodate accounting, personnel and daily operations.
  • Managed daily operations with about 80 technicians throughout machining, assembly and inspection operations.
  • General Manager: Manage daily operations, employees and ensured customer satisfaction.
  • Manage all daily operations of this independently owned casual fine dining restaurant.
  • Negotiate contracts with vendors and Manage daily operations and customer relationships.
  • Manage daily operations and generate daily reports on LINUX-based computer system.
  • Operated and managed daily operations of casual fine dining restaurants.
  • Developed and maintained daily operations of variable and fixed operations.
  • Devoted General Manager, continued daily operations throughout Hurricane Issac.
  • Managed daily operations for a start-up skin therapy business.
  • Maintained daily operations of Commercial-Industrial-Residential Air Conditioning Service Company.
  • Monitor daily operations and construction to ensure opening.
  • Managed daily operations and ensure quality customer service.

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5. Loss Prevention

high Demand
Here's how Loss Prevention is used in General Manager jobs:
  • Monitor advertising accuracy Managed Loss prevention/shrink control maintained high staff retention through team building.
  • Focus on customer service to deliver quality asset protection and loss prevention strategy.
  • Evaluated loss prevention and safety audits to track store operational and safety guidelines.
  • Maintained all loss prevention and security standards to achieve excellent inventory results.
  • Developed just-in-time ordering processes to reduce inventory and increase loss prevention.
  • Coordinated developmental programs regarding standards, customer experience and loss prevention.
  • Directed loss prevention initiatives, successfully maintaining a .21 percentage.
  • Ensured all Loss Prevention policies and procedures are consistently executed.
  • Managed all loss prevention processes effectively to reduce shrinkage.
  • Implemented and enforced loss prevention and security procedures.
  • Confirmed and verified inventory control and loss prevention.
  • Managed loss prevention and continuously monitored store shrink.
  • Developed inventory control and loss prevention policies.
  • Controlled inventory by utilizing loss prevention techniques.
  • Eliminated inventory and loss prevention shrinkage expenses.
  • Directed safety and loss prevention activities.
  • Initiate merchandising and loss prevention procedures.
  • Maintain inventory levels and loss prevention controls
  • Implemented loss prevention guidelines and initiatives.
  • Support and partner with Loss Prevention and Human Resources associates; provide administrative guidance and expertise as needed to optimize resources.

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6. Inventory Control

high Demand
Here's how Inventory Control is used in General Manager jobs:
  • Implemented inventory control procedures maintaining operational accuracy.
  • Facilitated inventory control and quality assurance
  • Implemented supplier managed inventory programs to minimize inventory on hand and reduce order processing, inventory control and billing costs.
  • Sourced and led the implementation of a customized distribution software package to improve inventory control and customer service levels.
  • Developed and implemented policies and procedures, maintained inventory control, ordered merchandise and supplies, and staff supervision
  • Prepare merchandise and operational reports, carry out financial audits, and supervise inventory control and merchandising functions.
  • Introduced basic inventory control and Material receiving Procedures; negotiated scope of work and pricing with mechanical contractors
  • Managed advertising, financing, inventory control, Service operations, manufacturer relations, and negotiations.
  • Managed purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste.
  • Managed operations including forecasting inventory control, purchasing, training and selling of all material.
  • Develop inventory controls and planning parameters to insure appropriate inventory levels and reduce receivables.
  • Work with purchasing and production to determine appropriate inventory control systems and guide implementation.
  • Developed strict inventory control man agent systems to minimize costs and maximize inventory flow.
  • Developed an inventory control system, customer service department and charter air department.
  • Initiated inventory control standards to effectively control and monitor a standardized perpetual inventory.
  • Oversee and ensure quality product production, inventory control operations and facility maintenance.
  • Managed budgetary processes including procurement, inventory control, and facilities management.
  • Implemented the integration of Fishbowl inventory and QuickBooks for accurate inventory control.
  • Implemented Liberty inventory control system and incorporated Liberty point of sale system.
  • Obtain minimum product loss and maximum product movement through managed inventory control.

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7. Sales Goals

high Demand
Here's how Sales Goals is used in General Manager jobs:
  • Developed and created sales goals for individual team members; delegated and organized departmental responsibilities accordingly to generate sales revenue.
  • Presented numerous sales recognition awards based on exceeding sales goals, outstanding customer service and opening new business opportunities.
  • Elevated to interim General Manager position due to consistent performance in exceeding individual sales goals and building team camaraderie.
  • Maximized profits and achieved corporate sales goals through effective organization and utilization of resources and staff.
  • Provided ongoing guidance to management team to ensure achievement of operation/sales goals and quality customer service.
  • Accomplished and exceeded company monthly sales goals by implementing and managing marketing strategies.
  • Lead all departments in obtaining sales goals in addition to reducing manufacturing expenditures.
  • Managed department managers and ensured accountability for conditions and achievement of sales goals.
  • Achieved budgeted revenues and personal/team sales goals and maximized profitability.
  • Achieved 118% of planned sales goals, decreased Inventory Loss by 35% and increased Profits 21% for 2006.
  • Oversee day to day operations, make the schedule, maintain the inventory and set sales goals and train new employees
  • Implemented and provided new sales training for staff, provided excellent customer service, surpassed monthly and yearly sales goals.
  • Motivated staff to achieve performance goals with 4 members of the team achieving over 30% above monthly sales goals.
  • Developed and implemented business plans and sales goals, and aligned performance with team through weekly meetings and daily coaching.
  • Developed and trained sales team in creating a solid client base, thus generating revenue and meeting sales goals consistently.
  • Set and monitored sales goals; motivated and coached employees/managers to increase sales volume; oversaw merchandising and promotional events.
  • Analyze financial data and take action to grow revenue, control costs and ensure appropriate management to achieve sales goals.
  • Ensured all employees were fully communicated to about sales goals, company initiatives, and seasonal events and promotions.
  • Managed day to day operations to maximize efficiency, set sales goals, and implement strategies to grow business.
  • Ensured a high sense of urgency to attain the desired results on established sales goals and key performance indicators.

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8. Food Cost

high Demand
Here's how Food Cost is used in General Manager jobs:
  • Inventory Management/Demand and Supply Control: Verify accuracy of weekly/monthly inventory and control food cost.
  • Initiated monthly inventory checklist to accurately assess food cost percentages.
  • Maximize profitability by achieving labor goals and managing food cost.
  • Investigated and resolved food cost/quality issues.
  • Lowered the labor percent to meet company goals as well as improved food cost and customer surveys which also improved sales.
  • Reduced food costs by 2% during the first six months by increasing efficiency resulting in higher sales and reduced labor.
  • Interview for positions open in the store; set up the store for opening; maintain food costs and labor hours.
  • Created scheduling to meet labor cost budget and responsible for maintaining food cost, general expenses-upholding the budgeted P&L.
  • Ensured compliance with standards for employee and customer relations, food costs, safety, sanitation, product preparation and merchandising.
  • Review financial reports and budgets to ensure restaurant profitability, supply, and food costs at the lowest level possible.
  • Increased focus on Food menus, creating a better guest experience and lowering food cost 6 points to 29.5%.
  • Assist with Owner, Chef and Kitchen Manager in menu development maintaining a food cost not to exceed 32%.
  • Contributed to numerous store saving opportunities, including improving labor and food costs while holding full P&L accountability.
  • Maintained a Food Cost variance of less than 1% and keep over all labor below a 30%.
  • Control of food cost, by doing inventories and food order by pars established by me using weekly usage.
  • Priced out all menu items to obtain a company goal of 30% Food cost which includes retail items.
  • Maintained employee pay roll, accounting documents, and oversaw food cost to ensure operational costs were not exceeded.
  • Lowered food cost by ensuring days on hand was lowered to ensure quality food that would not be wasted.
  • Managed all areas of operations that included accurate P&L responsibility delivering food cost and payroll on target.
  • Reduced food costs at three stores by 3% through training, waste reduction, and theft control policies.

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9. Guest Satisfaction

high Demand
Here's how Guest Satisfaction is used in General Manager jobs:
  • Directed hotel operations, building a culture of excellence centered on maximizing guest satisfaction and providing superior quality of service.
  • Direct upgrade and revitalization of property; significantly increase dining, conference/event ROR, room occupancy and guest satisfaction.
  • Created and implemented continuous improvement processes ensuring increase in sales department productivity and guest satisfaction scores.
  • Investigated and resolved food and beverage quality and service complaints ensuring guest satisfaction and repeat business.
  • Focused on guest satisfaction and profitability while managing the entire operation of this restaurant unit.
  • Formulated operational strategies to ensure total quality guest satisfaction and to enhance repeat business.
  • Maximized financial performance, guest satisfaction, and staff development within established quality standards.
  • Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
  • Performed all aspects of hotel operations as needed including maintaining guest satisfaction.
  • Manage daily hotel operations to achieve guest satisfaction and hotel profitability.
  • Decreased expenditures and payroll in first year without compromising guest satisfaction.
  • Focused on continual performance improvement to ensure guest satisfaction and loyalty.
  • Formulated and executed new programs to improve guest satisfaction.
  • Surpassed profit expectations by increasing revenue and guest satisfaction.
  • Elevated guest satisfaction through improved restaurant appearance and cleanliness.
  • Complete responsibility of guest satisfaction and sales building.
  • Provide Guest satisfaction by communicating with every guest.
  • Ensured guest satisfaction and profit maximization.
  • Ensured guest satisfaction by exceeding expectations.
  • Maximize productivity and guest satisfaction.

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10. Labor Costs

high Demand
Here's how Labor Costs is used in General Manager jobs:
  • Spearheaded a restructuring of management roles to increase productivity and retention in junior manager position while maintaining overall labor costs.
  • Reduced overhead by taking on more responsibility with creative and administrative projects, reducing labor costs.
  • Develop staff scheduling according to labor costs, quality service and maximum coverage evaluation.
  • Implemented load tracking to measure labor costs leading to improved profitability and efficiency.
  • Controlled labor costs successfully while continuing to provide outstanding customer service and satisfaction.
  • Determined pricing estimates based on customer requirements and material & labor costs.
  • Conducted inventory and calculated labor costs and overall profit and loss statements.
  • Created service schedule to ensure optimal labor costs without sacrificing customer experience.
  • Maximized profit by carefully monitoring daily sales and labor costs.
  • Monitored material and labor costs associated with project completion.
  • Maintained schedule for optimum coverage reducing labor costs.
  • Monitored and controlled inventory and labor costs.
  • Direct and manage all operational aspects of store including, liquor and labor costs, payroll and all other operational aspects.
  • Reorganized distribution center to improve efficiency, decrease labor costs 14%, and increased ad on-time processing to 100%.
  • Routed the set up crews to their destinations optimally to save labor costs, gas, mileage on trucks and time.
  • Monitor labor costs and inventory to maintain an adequate supply of food and materials to achieve $25,000 in weekly sales.
  • Ensured appropriate staffing levels to minimize labor costs while maintaining high level of guest service to drive revenue and increase profitability.
  • Contributed to store profitability by seeking ways to increase sales, manage inventories, cost of goods, and labor costs.
  • Implemented program of performance tracking which improved productivity and reduced labor costs by more than 25% in the Collections Division.
  • Maintained low labor costs and low turnover rates, developed key staff, drove sales by cultivating long-standing relationships with customers.

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11. Food Preparation

high Demand
Here's how Food Preparation is used in General Manager jobs:
  • Identified opportunities, analyzed sales levels and profitability, improved food preparation standards and customer service of the previously under-performing entity.
  • Implemented best practices for food preparation and delivery which resulted in consistent, high-quality presentation while minimizing customer wait times.
  • Managed daily operations, including supervising food preparation and service, maintaining entire restaurant inventory; and scheduling employees.
  • Reversed declining sales trend by restructuring product presentation and improving overall food quality by modifying food preparation procedures.
  • Participated in food preparation, customer service and sanitation while overseeing the activities of restaurant personnel.
  • Supervised food preparation, administered employee staffing and scheduling and performed inventory control and purchasing.
  • Monitored food preparation to ensure quality standards, recipe adherence and proper plate presentation.
  • Monitored health and fire regulations compliance regarding food preparation service and dining facilities.
  • Ensured appropriate food preparation activities and hygiene and sanitation standards are met effectively.
  • Planned and Organized food preparation and presentation for extremely busy banquets.
  • Reduced food spoilage by controlling ordering and overseeing food preparation.
  • Monitor compliance with health regulations regarding food preparation and serving.
  • Developed training materials for food preparations and portion control.
  • Supervised food preparation to ensure proper portioning and consistency.
  • Instituted quality control guidelines for food preparation and presentation.
  • Monitor food preparation utilizing proper food and safety techniques.
  • Supervised food preparation and operation of customer service.
  • Maintain proper food temperatures and food preparation procedures.
  • Coordinated meal service schedules with food preparation personnel.
  • Managed all activities associated with food preparation.

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12. GM

high Demand
Here's how GM is used in General Manager jobs:
  • Developed business and financial strategy including product plan, segment growth initiatives, manufacturing planning, and marketing initiatives.
  • Created new Segmentation Marketing items for certain departments for statistics Developed Emergency Procedures for Hotel and Student Union
  • Developed comprehensive pricing strategy including segmentation, sales programs, and dealer stocking.
  • Develop a detailed understanding of our core customer segment's business requirements.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Prepared divisional operating budget and business segment reports for management review.
  • Assist various locations in augmenting operational deficiencies by conducting internal audits.
  • Resolved inefficiencies through creative and pragmatic service and production solutions.
  • Participate and coordinate re-flash events at GM manufacturing facilities.
  • Integrated businesses into technology/solutions portfolio to augment growth.
  • Closed or eliminated unprofitable segments of business.
  • Received promotion to GM following transformation.
  • Maintained good relations with GM SQA: Implemented a permanent fix as a response to a PRR (Broach Machining).
  • Exercise good business skills and judgment in cost control procedures, financial accounting, inventory levels, and labor management.
  • Used Six Sigma tools to identify customers' requirements and leaded engineering and manufacturing teams to develop new CNC products.
  • Called upon as an exemplary manager to help familiarize new GM's at other properties with company/franchise standards and procedures.
  • Mentored and developed my staff, 3 Managers have been promoted to GM, 1 Manager promoted to Dispatch Manager.
  • Exercise independent judgment and discretion in the execution of the company strategies by providing leadership and direction to store team.
  • Worked with Executive Chef, Catering Director and Time Warner Client creating menus and price structure for various market segments.
  • Resolved customer and dealer concerns by acting as a liaison between GM MasterCard, HSBC, and General Motors Corporate.

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13. Staff Members

high Demand
Here's how Staff Members is used in General Manager jobs:
  • Conduct positive employee relations procedures, utilizing diplomatic management techniques to evaluate and subsequently reward or discipline staff members.
  • Facilitated training to staff members in various gemological topics including up selling of diamonds to ideal and colorless categories.
  • Supervised a team of staff members which required providing individualized feedback in addition to diffusing employee related issues.
  • Cultivate team environment providing exceptional customer service while ensuring all staff members perform at a consistently high level.
  • Delegate, monitor and evaluate specific assigned responsibilities, holding staff members accountable for results.
  • Trained and managed 15 staff members and achieved significant improvements in their productivity.
  • Prepared, organized and maintained correspondence for general manager and staff members.
  • Develop working relationships with key athletic department executive staff members.
  • Conduct performance appraisal/review for staff members under your supervision.
  • Provided disciplinary actions to staff members when necessary.
  • Conducted timely performance evaluations for all staff members.
  • Offered promotional opportunities for top-performing staff members.
  • Promoted highly motivated staff members into management.
  • Provided software and administrative support to staff members
  • Performed evaluations for personal training staff members.
  • Communicate regularly with staff members.
  • Managed a full service start up departments of 30 staff members encompassing Ticketing, Concessions, Administration, Operations and Internships.
  • Conferred with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems.
  • Managed a staff of 40 during shoulder season while hiring and engineering a smooth transition of 65 staff members during peak season
  • Provided long-term management of multiple retail locations, including the hiring, training, supervision and coaching of sales staff members.

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14. Revenue Growth

high Demand
Here's how Revenue Growth is used in General Manager jobs:
  • Developed and introduced multiple new technology platforms while expanding market coverage resulting in excellent revenue growth while attaining outstanding contribution margins.
  • Performed strategic planning of renovations for fiscal responsibility and operational enhancements, which resulted in ten percent revenue growth.
  • Develop and effectively monitor performance against financial plan, identify and exploit revenue growth opportunities and continually monitor costs.
  • Determined areas for revenue growth by analyzing current sales reports and projecting potential opportunities for profit expansion.
  • Develop operational management systems and protocols through exponential company revenue growth in the Civil-Site work market.
  • Developed and executed revenue growth and service quality enhancements for this 767 Key dual-flag property combination.
  • Developed and implemented strategic marketing plan for sales increase, market diversification and revenue growth.
  • Generated 40% revenue growth by creating innovative solutions for prospecting and restructuring existing territories.
  • Succeeded in restructuring company operations to drive positive revenue growth year-over-year leveraging vast entrepreneurship skills.
  • Established relationships with local businesses and community partners, leveraging partnerships to promote revenue growth.
  • Delivered revenue growth while improving customer service by fostering open communication between sales and operations.
  • Delivered consistent revenue growth while managing daily business operations for large tanning services location.
  • Developed and implemented strategic business practices and policies to sustain long-term revenue growth.
  • Utilize revenue management and forecasting techniques to take advantage of revenue growth opportunities.
  • Exercised overall management responsibility for specialty company, achieving 40% revenue growth.
  • Assumed complete ownership and accountability for revenue growth, customer loyalty and profitability.
  • Maintain responsibility for profitability, sales revenue growth, and customer retention.
  • Achieved profitability and sustained +100% revenue growth without any external capital
  • Orchestrated 12 continuous months of significant revenue growth and exceeded retail/educational sales
  • Recruited to lead technological advanced organization and accelerate sales revenue growth.

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15. Retail Store

average Demand
Here's how Retail Store is used in General Manager jobs:
  • Retail store management operations responsibility for designer clothing stores focused on delivering premier customer service selling high-end fashions.
  • Direct oversight of all operational and digital marketing activities for e-commerce and discount retail store.
  • Complete managerial responsibility for specialty retail store and production environment for completion of custom framing.
  • Directed daily operations for retail store, including business management, customer service and profitability.
  • Provided customized accounting application package for retail stores, whole sales and import/export trading company.
  • Directed and coordinated activities of managerial personnel involved in operating retail stores.
  • Oversee daily operations for manufacturing facility and four retail store locations.
  • Maintained responsibility for the overall daily operations of a retail store.
  • Maintained full responsibility for managing this convenience/travel stop retail store.
  • Provide analysis support and purchasing schedules for military retail stores.
  • Managed day-to-day operations of a successful online retail store.
  • Maintained inventory control of retail store and warehouse facility.
  • Conducted on-site evaluations of retail store operations.
  • General manger for Verizon Wireless retail store
  • Acquired inventory of collectible items, sourced and negotiated prices with dealers, advertisers, retail store owners and individual sellers.
  • Developed consignment contracts to partner with local artists and craftswomen/men to showcase and sell their products through a retail store front.
  • Opened four retail stores in Florida, two in Miami and one each in West Palm Beach, Orlando and Tampa.
  • Manage day to day operations, including AP, Payroll, P & L, and Marketing for the retail store.
  • Coordinated operations of $4M family retail store through the management and training of 55 hourly employees and 4 salaried managers.
  • Provided sales leadership at Discount Tire Company to lead and grow market share by increasing tire sales in numerous retail stores.

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16. Business Development

average Demand
Here's how Business Development is used in General Manager jobs:
  • Increase business development by contracting corporate partnerships with local and national businesses, non-profit organizations, and Oklahoma State government entities.
  • Direct and manage international marketing and strategic business development for start-up importing company which generates $6-7 million in annual revenues.
  • General Manager High profile Management position charged with sales, marketing, business development, channel development and customer management/retention operations.
  • Managed all sales, service and business development functions, including key account management, customer relationship development and order fulfillment.
  • Trained New Lead Patient Coordinators, Business Development Representatives and developed training manuals to ensure consistency and compliance in site operations.
  • Implemented day-to-day operations and business development strategy resulting in profitability within 3 years of operation with annual revenues of $5M.
  • Conducted software integration, strategic planning, business development, bookkeeping, marketing and strategic planning for clinical and fitness operations.
  • Drafted and executed high-impact business development and marketing plans, and provided project management to include coordination of department managers.
  • Improved business development results by driving Customer Relationships, Service and implementing Human Resources for recruitment and retention of talent.
  • Led cross-functional teams of solutions architects, business development managers and project managers in highly competitive new client acquisitions projects.
  • Provided strong organizational leadership and active participation in operations and business development that resulted in significant success in increasing sales.
  • Revitalized the division through effective planning, vigorous staff recruitment/training efforts, technology integration, cost containment and business development.
  • Assessed marketing potential of new and existing store locations utilizing statistical methods to ensure business development within specified profitability targets.
  • Managed forecasting, production, business development, payroll financial analysis, scheduling, maintained ordering and inventory supplies.
  • Set and achieve all business development, operating efficiency, customer satisfaction and financial performance objectives for the company.
  • Spearheaded operations and business development contracting activities generating up to 45 direct-hire and temporary assignment orders per month.
  • Provide start to finish leadership including business development and project acquisition, primarily through closed bids and references.
  • Project management including current client communications, new business development, processing work orders and requests for proposals.
  • Monitored individual franchise performance, implemented business development action plans, and optimized individual and combined franchise performance.
  • General Manager / Director of Business Development *Launched dealer and business development department for Big Bear Choppers.

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17. Annual Sales

average Demand
Here's how Annual Sales is used in General Manager jobs:
  • Participated in executive leadership and operations management initiatives for a company with $90K in annual sales.
  • Developed quarterly and annual sales department budgets Headed our advertising campaigns and budgets.
  • Designed and implemented new strategy to improve customer satisfaction and increase annual sales.
  • Performed annual sales forecasts to prepare operations budgets.
  • Increased annual sales volume while reducing client cancellation rates from approximately 35% of total clients to less than 5%.
  • Contributed to the improvement of the food and beverage cost controls and revenues to achieve $13 million in annual sales.
  • Managed $11M budget with staff of 70 employees distributed across 25 states, supporting over $4B in annual sales.
  • Perform all tasks required to oversee 70 employees and the daily operation of restaurant with annual sales of 3.2 million dollars.
  • Credited with building company from less than $1 million to more than $1.5 million in annual sales revenues.
  • Led daily operations by organizing 450 sellers and 6K customers daily, driving with annual sales upwards of $1M.
  • Managed the largest volume store in Southern California; $5 million in annual sales and a staff of 25.
  • Managed sales and profits of stores ranging in volume from $2 million to $14 million in annual sales.
  • Managed daily operations for a well-known corporate family restaurant chain with annual sales volume in excess of 7 million dollars.
  • Directed all day-to-day operations of and held P&L responsibility for this restaurant with $2M in annual sales.
  • Manage day-to-day operations of high-profile restaurant and bar with annual sales of $10 million and highly variable seasonal traffic.
  • Managed all aspects of a 35,000 square foot Restaurant/Retail/Entertainment complex with annual sales volume of over $16 million.
  • Improved Daily sales by 10.5% in 2 year period ending with record annual sales over $1 Million.
  • Manage day to day operations of a busy restaurant in Historical Hotel that generated over 2.5m in annual sales.
  • Implemented sales and marketing plan with tracking reports from daily through annual sales, new website and financial system.
  • Direct and Coach a full line Ford dealer winning 2 Ford Presidents awards for CSI 50 million in annual sales

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18. Human Resources

average Demand
Here's how Human Resources is used in General Manager jobs:
  • Pioneered a start-up saddle manufacturing company accountable for leadership and planning, financial management, marketing/sales, production and human resources.
  • Created a professional leadership team by hiring professionals in accounting, human resources and safety and rationalizing and restructuring job functions.
  • Direct human resources function including hiring, benefits administration, personnel records management, employee retention, and performance management.
  • Assisted with hiring qualified Service Representatives; collaborated with regional Human Resources department to conduct interviews and on-board new employees.
  • Manage the day-to-day operation, including the administration of human resources policies/procedures/programs, departmental development and time and payroll system.
  • Perform Human Resources management including recruitment, interviewing, and hiring personnel and conduct performance appraisals and salary administration.
  • Execute daily operations of overall business activities including human resources, bookkeeping, product purchases, equipment maintenance.
  • Managed the full scope of Human Resources responsibilities involving traditional, e-recruiting and talent acquisition strategies.
  • Evaluate station attendance and performance deficiencies and administer corrective measures in accordance with Human Resources policies.
  • Developed unprofitable stores into profitable restaurants and responsible for human resources at multiple locations.
  • Administer day-to-day operations, including procurement, human resources, and financial management.
  • Handled human resources functions, management training, and policy development and implementation.
  • Managed financial operation, administration and human resources for mid-sized hospitality business.
  • Executed daily management of the cinema operations and human resources functions.
  • Managed daily operations of the salon including finance and human resources
  • Established human resources policies and updated information technology initiatives.
  • Collaborate with human resources regarding recruitment and hiring.
  • Handled scheduling and all other human resources-related affairs.
  • General Manager - Human Resources Management responsibilities.
  • Directed and conducted Human Resources responsibilities.

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19. Inventory Management

average Demand
Here's how Inventory Management is used in General Manager jobs:
  • Championed/introduced ADP/Hollander computerized business and inventory management system.
  • Generated reports and analyses that were instrumental in SKU consolidation, inventory management and other measures that improved efficiency and accuracy.
  • Changed organizational thinking to address new markets, drive efficiency and accountability within customer service, inventory management and operations.
  • Restructured staffing model for efficiency in under-performing pharmacy hub to optimize customer service, inventory management, and operations execution.
  • Created the Inventory Management and Distribution group by reorganizing the Corporate Purchasing structure and utilizing regional and divisional purchasing resources.
  • Managed the order management, warehousing, inventory management and transportation at two distribution facilities in different cities in Tennessee.
  • Inventory management to include forecasting of equipment needed, ordering, establish continuous cost improvement initiatives utilizing SAP program.
  • Directed procurement operations with full responsibility for bottom-line factors, including supplier identification and product and inventory management.
  • Handled inventory management, streamlined processes, updated procedures and carefully executed inventory analysis to maximize revenue quarterly.
  • Inventory management: rotation of inventory and stock quality, analyze inventory discrepancies via reports and yearly inventory.
  • Educate direct reports on how to drive efficiency through people development, effective operational practices and inventory management.
  • Utilized proprietary software and Windows applications for portfolio analysis, inventory management, and daily employee performance evaluation.
  • Directed daily operations, introduced programs to tighten inventory management, and improved productivity across all warehouse activities.
  • Analyzed fast-moving vehicle configurations and created ordering grid templates that optimized inventory management across all five dealerships.
  • Inventory management: responsible for ordering products necessary to keep the deli running efficiently while minimizing waste.
  • Executed all updates on company-wide computer system, including training new management in instituting inventory management software.
  • General Manager with full responsibility for inventory management, retail sales operations, hiring and staffing.
  • Direct inbound and outbound logistics operations, such as warehousing and inventory management to end customer.
  • Managed daily operations including labor, service, sanitation, training & development and inventory management.
  • Coordinated the month-end inventory process and responsible for all inventory management / control process design.

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20. Customer Relations

average Demand
Here's how Customer Relations is used in General Manager jobs:
  • Implemented email, postcard and social networking customer retention software in an effort to maintain superior customer relationships and return business.
  • Developed and managed customer relations to maximize service satisfaction, promote goodwill and generate repeat/referral business that contributes to sales growth.
  • Managed inner-market customer relations including: investment and ROI accountability, forecasts and budget variances, and account analysis responsibility.
  • Motivated dealership management personnel on improving the profitability and efficiency of their Service, Parts, and Customer Relations departments.
  • Developed and implemented exclusive outside catering services by cultivating a customer relationship with City of Sunset Hills Recreations/Community Center.
  • Direct management of personnel, business operations, customer relations management, corporate sales and presentations to potential clients.
  • Developed efficient guest flow to increase traffic and ensured the integrity of restaurant operations through excellence in customer relations.
  • Develop compensation packages for personnel to improve morale, enhance retention and ensure positive customer relations and service.
  • Maintained operations during a down economy and Chrysler reorganization, focusing on customer relations and cost-savings opportunities.
  • Accomplished a significant quality turnaround, resulting in recovering a major customer relationship with Ford Motor Company.
  • Decline in customer relationship required restored relationships with Verizon executives to support existing program continuity and growth.
  • Increased revenue by innovative training and motivation of employees to provide excellent customer relations and performance.
  • Improved customer relations/service to 600+ wholesale accounts through better management of the call center/customer service department.
  • Obtained sustainable business by developing strong and long-term customer relationships and dynamic services and pricing.
  • Developed and managed customer relations through proactive in-house marketing and aggressive marketing of local businesses.
  • Process improvements include improved sourcing strategies, customer relationship management, and quality control documentation.
  • Developed invaluable sales and marketing skills through customer relations, administrative responsibilities and communications.
  • Improved client-management interaction by building customer relationships, resulting in higher revenue per customer.
  • Maintained substantive communication and customer relations via telephone, email, and web conferencing.
  • Increased store profitability through customer relationship development, marketing, and managing operating expenses.

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21. Bank Deposits

average Demand
Here's how Bank Deposits is used in General Manager jobs:
  • Managed inventory, ordered supplies, and performed basic bookkeeping including preparing bank deposits.
  • Supervised cash accountability, processed daily bank deposits.
  • Prepared and summarized deposit reports for bank deposits.
  • Cash handling procedures including preparing bank deposits.
  • Handled daily bank deposits and financial responsibilities.
  • Cash accounting including preparing bank deposits.
  • Prepared and delivered daily bank deposits.
  • Analyze profit/loss, cost of goods, margins, labor and inventories * Run payroll, A/R, A/P and bank deposits
  • Played an active role in light accounting duties such as bank deposits, invoice generating and posting, collections, etc.
  • Managed closing duties, including cleaning, restocking items, reconciliation of the cash drawers / safe and preparing bank deposits.
  • Supervised opening and closing of restaurant, maintained and controlled bank deposits, petty cash and insured security of unit.
  • Maintain the entire upkeep of the hotel- order products, made bank deposits, handle reports, and hiring process.
  • Operated cash register, balanced cash drawer, bank deposits, trusted with safe combination and key to the business.
  • Keep all records accurate, legible and neat including, but not limited to, bank deposits and petty cash.
  • Counted cash drawers and made bank deposits Assigned employees to specific duties to best meet the needs of the store.
  • Supervised and imputed all daily financial reporting, and processed bank deposits to ensure that all monies were accounted for.
  • Trained new hires & held manager meetings, customer collections of delinquent accounts, managed payroll, processed bank deposits.
  • Make weekly schedules, daily bank deposits and have a store with a happy, neat and clean environment.
  • Scheduled employees, Bank deposits, Accounts receivable, End of shift reports, Data entry, Answered phone.
  • Managed all financial aspects of the daily operations including cash handling, bank deposits, and employee cost control.

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22. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in General Manager jobs:
  • Managed all aspects of comprehensive launch planning and subsequent day-to-day operations of high-traffic Starbucks restaurant generating approximately $100,000 per month.
  • Oversee and directs and/or personally managed: Accounts Payable Accounts Receivable Day-to-day Operations Operational forecasting for personnel and material requirements.
  • Profit and loss accountability for all day-to-day operations including consultative sales, marketing and engineering support to client base.
  • Managed day-to-day operations with direct P&L responsibility promoted through a series of increasingly accountable positions during tenure.
  • Managed day-to-day operations for photography studio, including processing client orders, packaging, quality control and delivery.
  • Incorporated new processes and procedures into day-to-day operations and changes in corporate culture while maintaining current revenue level.
  • General Manager responsible for day-to-day operations for management of full service moving company and residential cleaning service.
  • Managed all day-to-day operations including business administration, marketing, leasing, maintenance, and policy adherence.
  • Managed day-to-day operations for the agency including strategic planning and supervision and development of team members.
  • Manage day-to-day operations; oversee and participate in the fabrication and installation of high-end custom cabinets.
  • Managed day-to-day operations of a regional automotive facility that generated yearly revenue of $3.5 million.
  • Assisted several store locations within district to implement best practices for day-to-day operations and merchandising.
  • Managed day-to-day operations of company; scheduling install staff, material take-offs and ordering.
  • Manage day-to-day operations of restaurant including all financial, marketing, and staffing responsibilities.
  • Owned and operated the day-to-day operations of small business within the disaster recovery industry.
  • Provided leadership for staff and management in day-to-day operations and in emergency situations.
  • Co-Founded and managed the day-to-day operations of a retail automobile finance company.
  • Managed day-to-day operations including direction of 20 independent contractors and part-time associates.
  • Led all day-to-day operations including strategy development, project and client management.
  • Supervised 15 employees; managed day-to-day operations, overall production and administration.

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23. Customer Complaints

average Demand
Here's how Customer Complaints is used in General Manager jobs:
  • Prepared sales and customer relations reports by analyzing and categorizing sales information, identifying and investing customer complaints and service suggestions.
  • Received customer complaints and preformed customer recovery processes to uphold the integrity of the business and provide an unbeatable customer experience.
  • Oversee completion and accuracy of monthly financial statement, field and resolve escalated customer complaints, and drive profitability and efficiency.
  • Managed personnel by supervising and training employees; handling customer complaints and requests; delegated activities and managed internal operations.
  • Sound leadership, judgment and calm demeanor significantly increased driver productivity standards, lowered employee turnover and customer complaints.
  • Ensured a quality customer experience and rectified any customer complaints focusing on customer satisfaction.
  • Investigated internal and external customer complaints and established corrective action plans when necessary.
  • Handled customer service issues and took personal responsibility for resolution of customer complaints.
  • Maintained outstanding customer satisfaction by responding efficiently to customer complaints and concerns.
  • Provided excellent Customer Service and amicably resolved customer complaints and needs.
  • Mediated and negotiated solutions to customer complaints and authorized financial resolution.
  • Resolve customer complaints using company procedures and reasonable discretionary decisions.
  • Resolved customer complaints and maintained positive customer and vendor relations.
  • Resolve customer complaints and issues to drive positive results/customer satisfaction.
  • Handled customer complaints as deemed appropriately and professionally.
  • Handled customer complaints and maintained customer relations issues.
  • Resolve customer complaints regarding service and/or products.
  • Responded to customer complaints and payment negotiations.
  • Improved customer service and minimized customer complaints.
  • Handled customer complaints and ensured customer satisfaction.

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24. Company Policies

average Demand
Here's how Company Policies is used in General Manager jobs:
  • Trained new owner-operator in all positions to meet franchise company policies including basic restaurant management, back office and floor supervision.
  • Enforced sanitary practices were adhered to and ensured compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Direct store operations of with full responsibility for hiring, training, managing and administering of disciplinary documentation per company policies.
  • Provided direct supervision of General Merchandise department operations, including providing customer service and ensuring associates followed company policies/procedures.
  • Oversee sales, inventory control, visual merchandising, housekeeping, security, administration and compliance to company policies/procedures.
  • Trained and developed staff in each area instilling expense accountability by following company policies and procedures.
  • Maintained accurate record for each shipment according to company policies, procedures and regulatory guidelines.
  • Provided orientation to associates on corporate culture, customer service and company policies and procedures.
  • Maintained and implemented health and safety guidelines and followed all company policies and procedures.
  • Reviewed with personnel operational reports on weekly basis to ensure adherence to company policies.
  • Communicated client and company policies, operating philosophy, objectives and expectations to staff.
  • Disciplined personnel in accordance with company policies and procedures up to and including termination.
  • Directed staff about customer service and delivered sales training in accordance with company policies
  • Monitored company policies/procedures and developed new operational guidelines in order to increase efficiency.
  • Ensured all food safety procedures are executed according to company policies and Health/Sanitation.
  • Maintain efficient operation of store according to established company policies and procedures.
  • Protect company's financial assets by properly administering company policies and procedures.
  • Ensured all personnel practice professional salesmanship according to company policies and procedures.
  • Maintained associate awareness of all company policies, procedures and performance expectations.
  • Full Responsibility of loans and financial procedures according with company policies.

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25. Cost Control

average Demand
Here's how Cost Control is used in General Manager jobs:
  • Analyzed financial and operational deficiencies and implemented strategic initiatives to improve quality of service and cost controls throughout all departments.
  • Received Certificate of Corporate Management while maintaining proper cost control and improving profits and operating standards 10% overall.
  • Captured significant savings through process improvements and cost controls-cumulative total reflects a hard-dollar savings of six figures.
  • Managed finance & profitability by analyzing and interpreting financial data on income statements and recommending cost controls.
  • Revitalized business through aggressive cost controls, increased revenue collection, strong maintenance oversight and re-staffing.
  • Managed daily review of cost control procedures, financial accounting, inventory levels and labor management
  • Manage financial responsibilities with integrity and perform tasks associated with achieving cost control goals.
  • Hired new production operations manager implementing cost control and change management critical processes.
  • Manage operating budget; implement cost controls to achieve financial goals and profitability.
  • Facilitated business initiatives to monitor inventory, cost control and customer service.
  • Ensured effective cost controls and achieved maximum profitability for the Project.
  • Develop strategy for minimizing waste and ensure effective cost control procedures.
  • Managed cost control enabling maximization of gross operating profit.
  • Developed and implemented stringent inventory and cost controls.
  • Formulated and established cost controls.
  • Performed total upgrade of all business systems, establishing process flow and correcting existing issues in such areas as cost control.
  • Decreased operating costs by 4% through cost control & reduction, bringing maintenance & repairs in-house and reducing staffing levels.
  • Reduced operating expenses by 30% through active cost control, and ensured sanitation and operational excellence in Salt Lake restaurant.
  • Modify and improve the customs and logistics routines, to provide fast and effective support and cost control in daily operation.
  • Established standardized processes for managing asset utilization, revenue generation, and cost control for a constantly scaling book of business.

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26. Performance Reviews

average Demand
Here's how Performance Reviews is used in General Manager jobs:
  • Conducted and delivered management performance reviews as scheduled, and oversaw crew performance review process conducted by assistant managers.
  • Supported the professional growth of supervised staff though regular performance reviews and training targeted to their individual development needs.
  • Conducted annual management performance reviews and responsible for ensuring all human resource and financial policies are followed.
  • Delivered bi-annual performance reviews and conducted counseling sessions to improve all aspects of individual performance.
  • Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.
  • Developed employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews.
  • Coordinated associates' performance reviews as well as ensured store compliance of regulatory guidelines.
  • Improved organizational health by introducing performance reviews, strategy meetings and resource assessments.
  • Conducted performance reviews and staff scheduling while supervising personnel to ensure optimal performance.
  • Conducted employee performance reviews annually to provide feedback on performance and developmental goals.
  • Completed individual performance reviews each quarter, offering praise and recommendations for improvement.
  • Conducted employee performance reviews to identify and implement continuous 360-degree improvement opportunities.
  • Provided satisfactory work environment by conducting monthly meetings and employee performance reviews.
  • Established and communicated performance expectations and conducted timely and effective performance reviews.
  • Administered annual performance reviews and evaluations of administrative staff and department supervisors.
  • Facilitated performance management of 5 locations, conducting evaluations and performance reviews.
  • Developed managers through daily and weekly exercises; conducted monthly performance reviews.
  • Conduct performance reviews for assigned staff and administer corrective action as necessary.
  • Developed and conducted monthly and annual performance reviews for sales professionals.
  • Conducted personnel performance reviews and career counseling, including interviewing candidates.

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27. POS

average Demand
Here's how POS is used in General Manager jobs:
  • Provided credit and debit analysis that placed clients in an advantageous position to fulfill financial needs while expediting underwriting loan procedures.
  • Practiced and promoted a positive team approach to management, ensuring accountability and promoting a productive working environment.
  • Developed cross cultural management skills, resulting in positive and profitable liaison with European headquarters of U.S. operation.
  • Develop and maintain positive relationships with key stakeholders including government agencies, business partners, and community groups.
  • Promoted 6 associates out of this building for management and other elevated responsibility positions throughout the district.
  • Assisted sales team in identifying new and organic business including presenting proposals and planning start-up operations.
  • Designed and implemented processes that helped increase a positive experience for all customers maximizing customer retention.
  • Guarantee product knowledge, positive customer management and comprehensive representative support with handling complicated situations.
  • Mentored and promoted numerous managers and clinicians who reached Regional Director and Vice President positions.
  • Utilize exceptional communication abilities to maintain positive rapport with both new and existing clients
  • Promoted positive customer and associate relations through courtesy, service and professional appearance.
  • Generate positive cash flow by reducing overhead costs and controlling inventory levels.
  • Develop and maintain positive relations with the surrounding community through effective marketing.
  • Maintained smooth and efficient operations while ensuring a positive customer experience.
  • Maintained positive vendor relationships, located and procured merchandise for resale.
  • Propose and implement effective marketing strategies to maximize room occupancy levels.
  • Trained and developed employees and encouraged positive patient service relations.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Designed and copyrighted standardized sales proposal and company brochure formats.
  • Manage customer accounts and sustain positive customer client relationship.

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28. Company Standards

average Demand
Here's how Company Standards is used in General Manager jobs:
  • Maintained excellent customer service, maintain company standards in product and facility specification, supervising food handling procedures and operational processes.
  • Uphold high guest satisfaction rankings and operate within company standards to deliver a unique guest experience and optimum profitability.
  • Developed special, promotional and merchandising plans, advertising materials and ensure adherence to local and company standards.
  • Created and led the implementation of new company standards and operating procedures to ensure profitability and sustainability.
  • Provided quality customer service in adherence to company standards; responsible and accountable for implementing management objectives.
  • Pinpointed operational opportunities and immediately reinforced Company Standards and expectations while garnering support of key employees.
  • Ensured preventive maintenance of restaurant facility and equipment was completed in accordance with Company standards.
  • Cultivated an environment where associates respected and adhered to Company standards of integrity and ethics.
  • Authorized returns while achieving company standards on non-renewals; handled all renewal activity and payment.
  • Planned and executed company standards including communications, operations, and human resource policies.
  • Ensured the property operated safely and securely according to property and company standards.
  • Supported and adhered to Company Standards for Operations, Marketing/Communications and Brand Identity.
  • Direct other restaurant leadership personnel and delegate tasks to uphold company standards.
  • Executed company standards addressing layouts, operations, and merchandise presentation.
  • Ensured compliance with company standards, receiving eight nationally recognized awards.
  • Executed company standards and policies to ensure exceptional customer service.
  • Recognized and celebrated performance that met or exceeded company standards.
  • Direct employees to efficiently complete task within established company standards.
  • Maintained company standards regarding personal and store sales/performance metrics.
  • Maintain quality service by establishing and enforcing company standards.

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29. Customer Base

average Demand
Here's how Customer Base is used in General Manager jobs:
  • Turned around struggling branch by increasing operational efficiency, rightsizing customer base, and better focusing sales activity.
  • Worked exclusively in attracting & retaining customer bases stepping out into the community with local events building relationships.
  • Coordinated the Customer Service Department to ensure satisfaction and development of a repeat customer base.
  • Develop and expand customer base by using innovative marketing techniques including store merchandising and advertising.
  • Maintained stronger dealer network and customer base through consistent promotional events and customer service.
  • Maintained friendly and professional customer interactions to build retention rate within existing customer base.
  • Supported business development activities, including expansion of customer base and profit margins.
  • Increased revenues through intelligent product development and increasing customer base through various methods.
  • Rationalized product lines and customer base to eliminate profit and development drains.
  • Identified current and future customer requirements by establishing rapport with customer base.
  • Revised customer retention programs to maximize customer based income and expand referrals.
  • Developed approaches to increase sales -Developed new and existing care-customer bases.
  • Increased sales year-over-year by increasing customer base and expanding existing business.
  • Sustained customer base by facilitating market research to formulate brand strategies.
  • Finalized a demographic study that pinpointed the restaurant's market/customer base.
  • Enhanced customer base with innovative marketing strategies and well-received customer service.
  • Established e-mail program to leverage customer base and generate repeat business.
  • Developed customer base/staff and became company's most profitable location.
  • Established loyal customer base through friendly interactions and consistent appreciation.
  • Maintained and developed strong relationships with customer base and community.

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30. Special Events

low Demand
Here's how Special Events is used in General Manager jobs:
  • Planned and promoted special events to heighten market exposure, with responsibility for managing vendor relationships and cost-effectively orchestrating event-day logistics.
  • Coordinated and attended all in- store and special events in conjunction with local non-profit organizations as well as store-related promotions.
  • Strengthened branding initiatives by creating advertising budgets by month annually while planning/creating media advertising and special events to maximize outreach.
  • Develop and effectively execute sales promotions, special events and internal and external communication strategies to drive tenant sales.
  • Planned and executed special events while partnering with local businesses and sponsors to establish community recognition programs.
  • Developed and sold special events or banquets ensuring all details were executed and preformed to customer satisfaction.
  • Managed all revenue programs such as: memberships-skating lessons-fundraisers-birthday party-special events-skating lessons - roller hockey leagues.
  • Developed a highly responsive employee relations department and spearheaded special events to improve employee relations.
  • Retained historical records of special events and day-to-day business for purposes of educated forecasts.
  • Worked closely with internal departments to plan and execute various community special events.
  • Organized & managed in-house/outside and online marketing plans; special events/fundraiser planner.
  • Developed marketing strategy geared towards promoting special events and customer service.
  • Procured, coordinated and organized promotional events and special events i.e.
  • Coordinated all marketing including advertising, company promotions and special events.
  • Implemented promotional ideas and planned seasonal or special events.
  • Maintained inventory; coordinated and managed special events.
  • Facilitated special events and fundraisers.
  • Coordinated special events and activities.
  • Design and layout for the posters and advertisements for live entertainment and special events, and specialty menus for the restaurant.
  • Created special events to create increased membership sales and to provide current membership with rewarding opportunities towards health and fitness goals.

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31. High Volume

low Demand
Here's how High Volume is used in General Manager jobs:
  • Increased Gross Profitability of High Volume Restaurant of Historical Significance while developing and expanding four new additional restaurants.
  • Managed Japanese manufacturing operations for high volume refrigerator components supplier with clients in the US and Mexico.
  • Provided excellent customer service while maintaining professionalism with precision in store operations at a high volume.
  • Managed the successful implementation of a high volume Distribution Center that exceeded customer expectation.
  • Managed high volumes of financial activity in a fast-paced, corporate environment.
  • Full responsibility of operational and fiscal activities running a high volume restaurant.
  • Managed and supervised all aspects of operations for high volume facility.
  • Manage digital conversion services for a high volume document management company.
  • Managed high volume store while concurrently managing a satellite location.
  • Managed two extremely high volume plazas in challenging locations.
  • Managed day-to-day operations of a high volume repair facility.
  • Authorized high volume purchasing for operations.
  • Managed operations for four high volume restaurants (over $15M combined in sales) and a staff of 120 professionals.
  • Oversee all aspects of the successful operation of a high volume ($4M yearly sales), full service restaurant.
  • Set up a working relationship with a high volume buyer from California to sell left over merchandise from the previous season.
  • Managed branch with high volume of assignments for a team of eight associates; oversaw more than $1M in revenue.
  • Opened this Night Club, Directed all phases of operation for this high energy, high volume Entertainment Night Club.
  • Purchased and maintained inventories of dairy, produce, grocery, paper goods and raw materials for high volume Bakery-Delicatessen.
  • Provided leadership and direction to 40+ personnel in the daily operations of a popular, high volume restaurant and bar.
  • General manager with 5 yrs experience providing exceptional customer service, staffing for high volume sales, and managing inventory.

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32. Front Desk

low Demand
Here's how Front Desk is used in General Manager jobs:
  • Coordinated all front desk operations, housekeeping activities and provided effective employee training.
  • Supervised Maintenance, Housekeeping, Front Desk and Bookkeeping Department supervisors.
  • Managed front desk operations and ensure excellent customer service.
  • General Manager Administrator Front Desk Duties In-House Graphic Designer
  • Front Desk Operation Supervision and Management.
  • Developed and implemented front desk procedure.
  • Created and implemented policies and procedures for overall operations of Housekeeping, Front Desk, Food & Beverage and Facility Maintenance.
  • Instituted a Guest Relations Manager for the evening shift who assisted with front desk, concierge and food and beverage operations.
  • Direct all aspects of the fitness club, including membership, front desk, facility maintenance, classes, and programs.
  • Reduced annual operating expenses $60,000 by cross-training front desk associates in other job functions and developing an internal Housekeeping department.
  • Created training manuals for all staff members including banquet staff, restaurants staff, front desk staff, and housekeeping staff.
  • Managed all staff and day-to-day operations, including front desk, maintenance, revenue management, housekeeping, and staff recruitment.
  • Manage payroll, schedules, day to day operations of the hotel and work the front desk to assist with costumers.
  • Experienced in every area of hotel service and management including Front Desk, Sales, Food and Beverage, and Banquets.
  • Conduct interviews and do hiring for all front desk clerk, night auditor, maintenance, breakfast host and housekeeping positions.
  • Hired, trained, motivated and supervised a staff of 30 employees including front desk, sales and maintenance staff.
  • Managed the schedules for all departments including Front Desk, Housekeeping, Laundry, Maintenance, and F&B.
  • Bank deposit, trained all front desk agents, reported daily to the owner, 3rd party reservation, scheduling.
  • Direct responsibility for Catering, F&B, rooms and room revenue, front desk, housekeeping and maintenance.
  • Reduced labor costs by upgrading both recruiting and training of housekeeping staff and more efficient scheduling of front desk personnel.

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33. Restaurant Operations

low Demand
Here's how Restaurant Operations is used in General Manager jobs:
  • Monitored and facilitated overall restaurant operations, optimizing productivity, maintaining food and service quality, while maximizing cleanliness standards.
  • Directed general restaurant operations, monitoring food quality and staffing requirements to ensure a positive dining experience for every customer.
  • Nominated for Wendy's Hall of Fame in 2005 in recognition of superior restaurant operations and exceptional community involvement.
  • Worked with District Management to establish training programs for management trainees in labor scheduling and basic restaurant operations.
  • Evaluated individual restaurant operations and provided recommendations for improvements in procedures, products or equipment with Franchise Owner.
  • Managed total restaurant operations in all areas including management, guest relations, and handled restaurant inventories.
  • Managed all daily restaurant operations to include customer relations, vendor management, inventory and financial control.
  • Develop strategic marketing plans and employee incentive programs, significantly increasing revenues and image of restaurant operations.
  • Directed general restaurant operations, monitored food, quality and staffing requirements while promoting guest satisfaction.
  • Inventory restaurant operations people development hiring training in And customer service training new managers and customer service
  • Manage all restaurant operations - including recruiting, inventory and facilities management - within constructed budget.
  • Managed, coordinated and oversaw restaurant operations through leadership and direction of staff and subordinate supervisors.
  • Managed daily restaurant operations, ensuring provision of high-quality customer service to maximize guest loyalty.
  • Spearheaded implementation of POS system to improve accuracy, efficiency and speed of restaurant operations.
  • Maintained vital vendor relationships critical for seamless restaurant operations, ordering efficiency and increased profits.
  • Consulted management team with innovative ideas in local store marketing, restaurant operations and efficiency.
  • Aided Owners in restaurant operations while ensuring customer satisfaction and a positive dining experience.
  • Evaluated restaurant operations and identified areas to cut costs and suggested additional revenue-generating options.
  • Solicited customer feedback and used it to improve restaurant operations and build customer loyalty.
  • Controlled all areas of restaurant operations, including all fiscal responsibilities, inventories.

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34. Action Plans

low Demand
Here's how Action Plans is used in General Manager jobs:
  • Direct and coordinate activities of businesses, implements corrective action plans to solve organizational or departmental problems, preside over management committees
  • Developed strategic action plans for implementation by departmental management, empowering managers while maintaining an open-office policy.
  • Developed action plans for direct reports on customer feedback to maximize future customer satisfaction and address inadequacies.
  • Achieved operational objectives by contributing information, planning and reviews; preparing and completing action plans.
  • Create and oversee implementation of action plans to improve key performance indicators to maximize business opportunities.
  • Analyzed and streamlined problematic areas by developing Six Sigma action plans to achieve optimal performance standards.
  • Provided recommendations and action plans to senior management to improve quality and productivity of service delivery.
  • Championed an accountability structure by setting clear expectations, assessing performance, and executing action plans.
  • Addressed poor performance; initiated and administered performance improvement action plans and/or corrective action as necessary.
  • Initiated and executed corrective action plans when business results were not meeting established operational targets.
  • Reported on key support areas of account performance and develop/implement corrective action plans as necessary.
  • Collaborate with sales team, monitored customer/business feedback and assisted in sales strategies/action plans.
  • Analyzed operating results to develop business plans and action plans to increase store productivity.
  • Participated in sales presentations and coordinated sales related communications and action plans.
  • Implemented action plans to enhance overall guest experience while eliminating service deficiencies.
  • Analyzed store financial data and develops/implements action plans to achieve operational excellence.
  • Implemented action plans to improve key performance indicators to maximize business.
  • Tracked customer service satisfaction and developed action plans to improve outcomes.
  • Analyzed financial data and implemented action plans to deliver results.
  • Established cost improvement objectives and implemented specific action plans.

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35. Service Standards

low Demand
Here's how Service Standards is used in General Manager jobs:
  • Maintained operations by preparing policies and carrying out corporate systems: implementing production, productivity, quality, and patron-service standards.
  • Maintain operations by following standard operating policies and procedures while implementing production, productivity, quality, and customer-service standards.
  • Dedicated to leading by example and maintaining consistent selling and service standards through communication, training and individual accountability.
  • Front Row Limousines offered luxurious transportation to our corporate and leisure clients at competitive pricing with exemplary service standards.
  • Maintain all operations by preparing policies and standard operating procedures; implementing productivity, quality and patron-service standards.
  • Challenged to turnaround this distressed property received from bankruptcy via renovation, yield management and increased service standards.
  • Provide consistent customer service standards; conflict resolution; determine system improvements and implement necessary operational change.
  • Supervised all daily operations of the restaurant including ensuring food quality and service standards.
  • Delegated responsibilities to supporting staff to accomplish business objectives and invoke customer service standards.
  • Prepared policies and standard operating procedures; maintained quality and customer service standards.
  • Monitored daily operational procedures to achieve established company service standards and sales initiatives.
  • Meet company operational standards by implementing productivity, quality and customer service standards.
  • Enforced and maintained sanitary standards and service standards to increase overall profitability.
  • Hired to assist in revamping restaurant-operating procedures while enhancing customer service standards.
  • Provided strategic, operational and fiscal leadership and maintained presentation/service standards.
  • Developed customer service standards and procedures to ensure exemplary customer experience.
  • Maintained customer service standards by conducting ongoing evaluations and investigating feedback.
  • Managed operations implementing high quality service standards that maximized profitability.
  • Developed and maintained exceptional customer service standards among the team.
  • Championed improved service standards with daily stand-up and property inspections.

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36. Osha

low Demand
Here's how Osha is used in General Manager jobs:
  • Created safety manual and security manual with requisite records and procedures to satisfy OSHA requirements and local/federal regulations.
  • Facilitated all building requirements for OSHA and local government safety guidelines while operating two locations.
  • Authored an OSHA-compliant safety protocol to improve workplace safety and mitigate liability risk.
  • Advocated implementation of OSHA/NFPA/NEC Regulations and Training Programs for site construction safety.
  • Maintain strong knowledge regarding OSHA safety and manufacturing regulatory issues.
  • Safeguarded facility compliance with relevant cleanliness and safety/OSHA parameters.
  • Authored/implemented OSHA compliant safety program.
  • Created a safety culture through both daily and weekly crew meetings with emphasis on MSHA and OSHA regulations for crane activity.
  • Work with Cal/OSHA - DOSH, Fire, Police and city inspectors to insure all safety requirements are met and maintained.
  • Ensured all OSHA and DHEC regulations were complied with (passed all federal, state, county and corporate-mandated inspections).
  • Keep abreast of cutting edge and emerging industry trends * Maintain compliance with OSHA; ANSI; DOB Codes/Standards Additional professional activities
  • Implemented safety programs for the acquired company, ensuring proper training and compliance with DOT, OSHA, and company standards.
  • Interacted with campus security, in house- security, city police and fire department and carry out safety requirements of OSHA.
  • Negotiated lucrative contracts within union environment, managing rapidly evolving regulatory administrative bodies including OSHA, EPA, and DNREC.
  • Partnered with numerous government agencies to ensure 100% compliance with OSHA, water, air, and HAZMAT requirements.
  • Assured company compliance with life safety codes, NFPA, Federal and State, product/ material, and OSHA regulations.
  • Verify all vehicle sales paperwork, licenses, EPA regulations, OSHA regulation, and TDLR laws are followed accurately.
  • Adhered to DOT rules and regulations, responsible for implementing the health and safety rules and regulations administered by OSHA.
  • Created menus, planned menu items, marketed, served and cooked daily dishes in keeping with OSHA health standards.
  • Scheduled, trained, and ran crews to maintain exceptional quality of work while meeting all corporate and OSHA guidelines.

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37. Business Operations

low Demand
Here's how Business Operations is used in General Manager jobs:
  • Led daily business operations, implemented an online bidding platform and restructured our company website resulting in increased traffic and revenue.
  • Initiated business operations from ground up including: implementing policies/procedures; staffing/training/development; vendor negotiations; inventory management; menu planning.
  • Evaluated business operations and identified gaps and areas of improvement to capitalize on to generate increased business successes and lucrative initiatives.
  • Consult District Manager and Regional Manager in all facets of business operations: productivity, efficiency, customer service and profitability.
  • General Manager charged with overseeing daily business operations, as well as defining segments and identifying opportunities for corporate growth.
  • Consulted with company President in all facets of business operations: productivity, efficiency, customer service and profitability.
  • General Manager of business operations of one of the largest independent automobile collision repair centers in Western Pennsylvania.
  • Directed all administration and daily business operations, including preparing bids, negotiating contracts, and managing projects.
  • Maintained data and documentation essential to business operations, implemented cost control measures and properly leveraged company assets.
  • Managed the business operations for a 51-room waterfront boutique hotel that provided exclusive accommodations to businesspersons and tourists.
  • Maintain a high degree of customer satisfaction by ensuring streamlined business operations and avoiding potential concerns and inquiries.
  • Manage daily business operations while delegating and encouraging sales associates and create extraordinary pizza to the customer specifications.
  • Managed daily business operations, including the leadership and delivery of IT, communications and network implementation projects.
  • Created operational policies and procedures within the company to streamline business operations and increase efficiency and productivity.
  • Learned strategies for successful business operations, including organizational skills, money management and consistency of service.
  • Prepared performance reports for management in all areas of business operations including employee reviews and facility profitability.
  • Managed daily operations and coordinated business operations with an emphasis on sales, marketing and customer service.
  • Designated Compliance Officer responsible for compliance with federal, state and local regulations that affect business operations.
  • Managed total business operations in the areas of vendor/client relations, inventory control and capital equipment.
  • Managed sales, design and production staff and actively participated in every phase of business operations.

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38. FOH

low Demand
Here's how FOH is used in General Manager jobs:
  • Established training agenda for all FOH positions including management.
  • Generated computer dining daily schematics for FOH personnel.
  • Developed and implemented a complete training platform for all FOH staff, including company policy, expectations and planned disciplinary action.
  • Hired, trained, and supervised 4 assistant managers and a staff average of 80 employees (FOH & BOH).
  • Hired, trained and educated new FOH staff on steps of service, menu items and proper techniques of beverage presentation.
  • Communicated job expectations to all FOH employees while monitoring, appraising, and reviewing job performance and enforcing policies and procedures.
  • Directed monthly training of 50 FOH staff members to increase level of service and gain further guests' appreciation and recognition.
  • Control of front and back of the house labor and staffing requirements, interviewing and hiring of FOH team members.
  • Hired and trained entire staff to be versatile in all FOH positions, and monitored employee progress with monthly evaluations.
  • Hired, trained and retained all staff members including both FOH and BOH to improve food quality and service standards.
  • Established quality standards and training procedures; worked with FOH manager to ensure fulfillment of customer service and sales standards.
  • Oversee all Daily Operations In charge of Beverage/Liquor ordering Training of all FOH employees Dealings with HR, Administrative duties
  • Recruited, hired and trained FOH & BOH staff of 30, including preparing the staff for an opening.
  • Managed all daily administration and operations, daily cash flow, petty cash, Scheduling of 45+ FOH Payroll.
  • Overhauled the point of sale system to increase FOH efficiency, accurately track cost, and forecast future sales.
  • Ensured and maintained kitchen, prep line, and FOH cleanliness in accordance with State Health Department inspection regulation.
  • Increased nightly sales from $4,000 to over $18,000, FOH GM management, schedule, closing responsibilities.
  • Supervised 2 kitchen managers, 2 FOH assistant managers and 3 shift leaders with a staff of over 70.
  • Created COGS and labor budgets for both FOH and BOH decreasing costs by over 5% and 10% respectfully
  • Participated in concept development including menu pricing, employee manuals and scheduling, as well as FOH operating procedures.

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39. Weekly Inventory

low Demand
Here's how Weekly Inventory is used in General Manager jobs:
  • Facilitate weekly inventory, reconciling any discrepancies to account for any shortage and ensuring adequate availability of merchandise at all times.
  • Supervised weekly inventory audits and replenish supplies as needed in order to facilitate timely completion of projects.
  • Preformed accurate weekly inventory of all food and beverage within the restaurant according to company policy.
  • Participated in purchase of merchandise for sales and store displays by performing weekly inventory analysis.
  • Lowed beverage cost and kept consistent by maintaining an accurate and detailed weekly inventory
  • Developed and implemented weekly inventory process to ensure a full-store inventory review monthly.
  • Managed weekly inventory to ensure the timely and cost-effective purchasing of various items.
  • Revised daily monetary deposit habits, examined weekly inventory and finalized monthly bookkeeping.
  • Conducted weekly inventory and controlled costs by preparation control and cooking standards.
  • Manage airport lounge operations including weekly inventory, orders and scheduling.
  • Implement weekly inventory checks and accountability for product within the company.
  • Ordered all product and conducted weekly inventory to effectively control costs.
  • Performed weekly inventory of concession menu items and janitorial supplies.
  • Conducted weekly inventory and cost analysis with General Manager.
  • Performed weekly inventory on products and investigated any discrepancies.
  • Maintained biweekly inventory through ordering supplies from multiple vendors.
  • Completed weekly inventory, inventory verification, and reports.
  • Performed bi-weekly inventory to accurately control food costs.
  • Conducted weekly inventory control and biweekly stock ordering.
  • Handle weekly inventory to ensure timely cost-effective purchasing.

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40. Annual Budget

low Demand
Here's how Annual Budget is used in General Manager jobs:
  • Operated within annual budget; consistently lead team in exceeding anticipated sales, while efficiently maintaining operating expenses & inventory.
  • Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
  • Perform annual budgeting, including capital requirements, and implement daily forecasting and reporting.
  • Prepared an annual budget, scheduled expenditures and analyzed variances, initiating corrective actions.
  • Participated in preparation of annual budget and business risks analysis for the company.
  • Developed annual budgets and analyzed monthly P&L statements for increased profitability.
  • Prepared and managed annual budget while identifying and tracking key performance indicators.
  • Formulated an annual Capital Improvement budget, annual budgets and escalations projections.
  • Prepared and analyzed annual budgets for company owned and managed properties.
  • Achieve financial objectives by preparing an annual budget and scheduling expenditures.
  • Provided annual budget forecasts and conducted performance tracking and monitoring.
  • Supervised operations: staff development, annual budget planning/control.
  • Prepared recommendations including improvement projects for an annual budget.
  • Developed annual budget and monitored monthly performance to budget.
  • Collaborated with executive team in annual budgetary strategy session.
  • Controlled annual budget, forecasting, and pricing/operations.
  • Handle financial administration including development of annual budget.
  • Developed and managed annual budgets utilizing corporate guidelines.
  • Created annual budget and monitored monthly financial reports.
  • Completed detailed annual budgeted 3-year financial plans.

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41. Direct Reports

low Demand
Here's how Direct Reports is used in General Manager jobs:
  • Direct reports include Marketing Manager, Accessory Manager, National Sales Manager, seven sales representatives, and two independent representatives.
  • Conducted and approved quarterly and yearly performance evaluation of associates, developed and monitored development plans for all direct reports.
  • Provided coaching/expectations to direct reports on professional career development and job performance on an annual and informal basis.
  • Direct daily operations for facility services with accountability for 5 direct reports including both staff and management.
  • Executed budget responsibilities for two facilities and 30 direct reports including two Operations Managers.
  • Supervised and provided direction for two technical direct reports regarding Service Center activities.
  • Mentored 11 talented direct reports with strong focus on achieving ultimate customer satisfaction.
  • Led day-to-day operations for aerospace metal finishing manufacturing facility with 40 direct reports.
  • Supervised and evaluated five direct reports consisting of building engineers and administration staff.
  • Prepared and delivered timely and accurate performance appraisals for all direct reports.
  • Manage fourteen direct reports performing production, maintenance and administrative functions.
  • Developed and administered performance evaluations and salary reviews for direct reports.
  • Established customer service and business conduct policy for direct reports.
  • Supervised nine direct reports through team accountability and performance initiatives.
  • Developed learning plans with direct reports to build organizational competencies.
  • Directed customer service and administrative functions and direct reports.
  • Managed 6 direct reports in 44 bed rehabilitation hospital
  • Develop direct reports and delegate tasks appropriately.
  • Assigned work schedules and assignments for direct reports; managing performance through team building, goal setting, and motivational encouragement.
  • Provide technical oversight in areas of labor laws, performance evaluations, employee grievances and disciplinary action for 29 direct reports.

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42. Staff Training

low Demand
Here's how Staff Training is used in General Manager jobs:
  • Created and introduced improved staff training, accountability and performance benchmarks; significantly improving team interaction, retention and employee morale.
  • Revised standard operating procedures and facilitated extensive staff training which proved highly instrumental in raising customer satisfaction ratings 15%.
  • Developed and executed front-of-house staff training programs, leading to enhanced customer service standards, and oversaw all back-of-house operations.
  • Monitored regional trends and competition, oversaw staff training, investigated accidents, and conducted employee counseling and termination.
  • Increased sales and improved profitability by conducting regular waitstaff training in suggestive selling techniques and product/menu education.
  • Directed all business, HR initiatives, implemented effective sales/marketing programs and ensured staff training/development was implemented.
  • Developed and implemented policies to enhance staff training, employee well-being, and organizational effectiveness.
  • Initiated high intensity management and staff training programs, established strict kitchen safety procedures.
  • Ensured compliance with safety and health regulations through staff training and facility preventative maintenance.
  • Controlled shrinkage by rearranging shelf locations, increasing display visibility and improved staff training.
  • Implemented safety and security standards including new staff training and certification program.
  • Conduct staff training on customer service, point-of-sale system and company policies/procedures.
  • Delivered extensive staff training to maximize product knowledge and customer service.
  • Facilitated all staff training courses and developed training curriculum accordingly.
  • Developed staff training initiatives to promote quality and performance management.
  • Organized and facilitated on-line and in-person staff training.
  • Directed staff training and development initiatives.
  • Implemented continuous staff training and education.
  • Developed and facilitated staff training.
  • Achieved by implementing and streamlining processes, staff training and development, and creation of compelling marketing materials and brand strategy.

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43. Loss Statements

low Demand
Here's how Loss Statements is used in General Manager jobs:
  • Exercised short and long-term financial planning, statistical analysis, profit and loss statements and financial models to ensure profitability.
  • Monitor and analyze profit and loss statements to identify areas that may increase profitability or identify areas of concern.
  • Prepared detailed labor cost and analysis; weekly statistical reports and analyzed monthly profit and loss statements.
  • Generated monthly reports, including profit and loss statements and ensured prompt distribution to senior management.
  • Performed accounting functions including monthly profit and loss statements, statistical reports and annual budget preparation.
  • Managed financial operations including maintaining outside accounts, profit/loss statements, and purchases.
  • Manage profit and loss statements, payroll and inventory controls to maximize profitability.
  • Optimize store operation parameters based on analysis of monthly profit and loss statements.
  • Manage profit and loss statements, monitor occupancy and competition for pricing opportunities.
  • Performed weekly food and beverage inventory, and analyzed weekly profit/loss statements.
  • Analyze Profit and Loss statements and key performance indicators to maximize profitability!
  • Worked with senior management in analyzing quarterly profit and loss statements.
  • Analyzed profit and loss statements to improve efficiency and accountability.
  • Generated Profit and Loss statements and reconciliation with corporate numbers.
  • Developed and reconciled monthly and quarterly profit and loss statements.
  • Managed profitability through utilization of profit and loss statements.
  • Conducted marketing campaigns and coordinated Profit and Loss statements.
  • Created quarterly Profit-Loss Statements for financial review.
  • Maintained accurate Profit & Loss statements monthly
  • Analyzed weekly and monthly profit/loss statements.

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44. Market Share

low Demand
Here's how Market Share is used in General Manager jobs:
  • Implemented grass root marketing to develop business, including transaction generating promotional event and advertising campaigns that resulted increased market share.
  • Elevated market share via go-to-market strategy based on detailed analysis of competitors, uniquely Saudi market trends, and end-user requirements.
  • Developed financial plans to maximize sales and profitability through increasing market share penetration, branding and extensive customer service engagement.
  • Have maintained market share while simultaneously increasing safety awareness and customer service by improving morale through empowerment and team building.
  • Developed and executed strategic plans to grow market share without sacrificing profitability, and improving cash flow.
  • Developed and implemented business strategies that increased product awareness, market share, and company profitability.
  • Conceived innovative direct marketing campaigns that increased product awareness, market share and profitability.
  • Increased market share by ensuring total client satisfaction and encouraged referrals.
  • Produced area demographic analysis to develop store market share.
  • Focused on revenue management strategies to increase market share
  • Maintained and expanded market share through effective advertising
  • Expanded market share and conducted competitive analyses.
  • Increased unit prices by 16% in key market segment, generating $1M+ incremental revenues with no lost market share.
  • Addressed and resolved day-to-day operational concerns in addition to defining long-term strategies to increase market share and drive sustainable performance gains.
  • Direct, promote, and coordinate the operations of the company in a manner that optimizes its market share and savings.
  • Strengthened sales and marketing programs that increased market share and drove profitable sales growth by 100% within a 5-year period.
  • Positioned the hotel successfully in the extended stay market, growing Market Share for the running 12 months by 20.7%.
  • Served as chief architect in the revitalization of a series of initiatives to recapture overall market share and renew market identity.
  • Directed creative team whose marketing campaign boosted market share of steel roofing in the US by 2 percent in 3 years.
  • Helped create a successful program, Dominant Market Share, and a companion program, Dominant Market Share for Service Technicians.

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45. Product Quality

low Demand
Here's how Product Quality is used in General Manager jobs:
  • Re-positioned a depressed property to achieve expected results through improved Guest Satisfaction, Associate Satisfaction, Product Quality and Profit Goals.
  • Improved company's competitive market position by reducing product costs, accelerating delivery of new features and increasing overall product quality
  • Increased product quality by consistently maintaining high levels of cleanliness and organization while identifying and improving outdated or inefficient procedures.
  • Identified and currently facilitating implementation of new programs designed to further reduce costs while improving product quality and customer service.
  • Led negotiations with all vendors, managing product quality and cost to effectively ensure competitive pricing for all manufactured products.
  • Managed multiple responsibilities including financial accountability, customer relations, product quality and preparation standards, and staff performance.
  • Review production costs and product quality and modifies production and inventory control programs to maintain and enhance profitable operations.
  • Identify flawed procedures and inefficient practices; design and implement cost effective processes without sacrificing service or product quality.
  • Directed and supervised daily operations of facility including supervision and implementation of product quality inspections, procedures & rejections.
  • Established product Quality metrics that are focused on continuous process improvement, delivered quality improvement, and customer satisfaction.
  • Increased customer participation by improving guest experience, product quality, and sanitation by implementing new systems and procedures.
  • Maintained a close-knit communication with factory personnel to prevent production delays and to maintain moral and product quality.
  • Established operational goals and identified strategic methods for improved productivity and product quality to produce high customer satisfaction.
  • Direct manufacturing facility operations to ensure compliance with product quality standards and industry/environmental regulations while maximizing profit performance.
  • Assisted product quality across all lines by implementing sensory review panels and adjusting formulation and mixing processes.
  • Developed systems to improve operational efficiency based on waste, product quality, hygiene and industrial safety.
  • Conducted yearly negotiation with key suppliers including defining product quality specifications, service and delivery and pricing.
  • Conducted property inspections/audits monitoring product quality, sales, staff productivity, and overall operational revenues.
  • Performed daily decision making regarding time management, upholding product quality, and maintaining company standards.
  • Maintained intense focus on profitability, product quality and customer service requirements as well as employee development

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46. Management Staff

low Demand
Here's how Management Staff is used in General Manager jobs:
  • Trained, supervised and evaluated management staff, coached improvement management skills resulting in multilateral staff achievement of work objectives.
  • Directed restaurant delivery team and management staff and scheduled all daily assignments, facility maintenance, and inventory delivery tasks.
  • Reduced total expenses by eliminating wasteful spending, improving inventory turnover and expecting accountability out of my management staff.
  • Develop strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives to regional management staff.
  • Conducted operational and performance meetings with management staff to increase productivity levels and communicate directives.
  • Recruited senior management staff and directed the development of curriculum focused on senior staff development.
  • Improved recruitment, hiring and development of management staff for achievement of business objectives.
  • Scheduled and directed management staff in daily and weekly work assignments to maximize productivity.
  • Analyzed dealer operations and established goals with dealer principal and management staff.
  • Terminated management staff and subordinates for undocumented sales and inventory losses.
  • Trained/retrained management staff and team members to company standard and policy.
  • Developed and trained management staff to fill growing positions within company.
  • Developed and implemented productivity measures and reporting requirements for management staff.
  • Provided value engineering assistance to the estimating and project management staff.
  • Supervised management staff reporting directly with ownership of ICA Corporation.
  • Consulted with local and out-of-state management staff on operations/troubleshooting issues.
  • Coached management staff to consistently achieve perfect customer service scores.
  • Developed supervisor educational program to train and empower management staff.
  • Establish departmental plans and operating budgets with subordinate management staff.
  • Managed and developed management staff for potential general manager positions.

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47. Vendor Relations

low Demand
Here's how Vendor Relations is used in General Manager jobs:
  • Directed all operations functions including inventory management, vendor relations, advertising and purchasing within P&L/ budget requirements.
  • Managed all operations of the company, including personnel management, customer service, vendor relationships and payroll management.
  • Maintained strong customer and vendor relationships, designed accounting and inventory control systems, and oversaw main distribution channel.
  • Hold full accountability for budgetary decision, product marketing, vendor relations and strategic sales and operations initiatives.
  • Performed inventory and fostered vendor relationships to ensure the timely and cost-effective purchasing of food, beverages.
  • Maintained vendor relationships and provided important information to all pertinent employees to ensure smooth business operations.
  • Staff development Quality Awareness / Training Production Scheduling Customer Relations Vendor Relations / Negotiations Inventory / Purchasing
  • Managed and maintained vendor relations adding new product lines contributing to increase in growth and profitability.
  • Ensured customer expectations were met, conducted meetings with subordinate employees and maintained effective vendor relationships.
  • Build and develop vendor relationships to establish competitive pricing and reduce equipment and material costs.
  • Devised and implemented marketing and promotional campaigns through strong vendor relationships to drive repeat business.
  • Hold responsibility for all inventory accountability, vendor relationships, marketing, and customer service issues
  • Develop strategic marketing campaigns through various broker channel sales and vendor relationships with leading corporations.
  • Manage capital purchases, directed vendor relations, generated and maintained equipment tracking records.
  • Established and maintained vendor relationships; handled contract negotiations; procured and controlled inventory.
  • Negotiated contracts with senior level management in facilities, vendor relations and corporate accounts.
  • Improved vendor relations, insuring timely deliveries and a reduction in delivery errors.
  • Established vendor relations/policy regarding business supplies, computer, phone and security systems.
  • Coordinated closely with marketing on advertising public relations initiatives and all vendor relationships.
  • Secured cost-effective purchases and timely deliveries through establishment and maintenance of productive vendor relations

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48. BOH

low Demand
Here's how BOH is used in General Manager jobs:
  • Managed FOH/BOH restaurant operations for this high volume restaurant/lounge/nightclub.
  • Hired in BOH; ($2 million in sales); Promoted to Waiter / Bartender, Promoted to Manager.
  • Monitored and tracked training and testing module for crew members which also included cross training of FOH and BOH positions.
  • Manage all location operations for both FOH and BOH including hiring, training, supervising including employee scheduling and retention.
  • Reduced labor cost after eliminating 30 hours by maintaining up-to-date and accurate labor plans for FOH and BOH staffing needs.
  • Set up BOH and Ensure the kitchen staff follow proper policy and procedures in the handling of the food served.
  • Coached and scheduled servers to maximum levels of performance, monitor BOH for consistent sanitation, food quality and presentation.
  • Developed and implemented all restaurant systems, both BOH and FOH, HR Systems, Employee Manual, etc.
  • Handled FOH & BOH duties such as payroll, scheduling, ordering of stock inventory, and employee management.
  • Empowered non BOH associates with ways to reduce cost by eliminating unnecessary comps, up-selling and anticipating guest needs.
  • Work in collaboration with FOH and BOH teams, establishing weekly schedules, delegating tasks and monitoring employee performance.
  • Make decisions pertaining to the staffing of BOH and involved in the hiring process of team members in FOH.
  • Recognized for ability to learn quickly and work effectively in organizing the BOH (Back of the house).
  • Hired, trained, and maintained a staff of 12-15 employees encompassing FOH, BOH, and independent contractors.
  • Developed employee manuals to be used throughout restaurant (FOH & BOH) for employee training and development.
  • Managed all FOH/ BOH food & beverage orders, deliveries, monthly inventory, & food cost %.
  • Managed 20 employees, cocktail waitresses, bartenders, and BOH in a very high volume sports bar.
  • Involved with the initial assessment of hiring new employees relative to available positions from the BOH to FOH.
  • Supervised management staff of 4 (2 FOH and 2 BOH) and all aspects of the property.
  • Interact and support the development of kitchen (BOH) daily specials, food presentation and food quality.

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49. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in General Manager jobs:
  • Inspected installations to ensure compliance with work order specifications and recorded items requiring corrections and recorded identification data on installed equipment.
  • Developed processes to maintain and monitor required employee qualifications and certifications documents; conducted internal audits to ensure compliance.
  • Conduct regular audits of all operational aspects to ensure compliance with all company policies/procedures and standards of operations.
  • Reviewed monthly financial and policy statements auditing procedures to ensure compliance with state, and local reporting regulations.
  • Conducted internal management control reviews, special studies and evaluations to ensure compliance with agency and federal regulations.
  • Secured permits/licenses and conducted project inspections to ensure compliance with building and safety codes and regulatory standards.
  • Conducted routine quality checks and operational inspections of staff to ensure compliance and performance within established standards.
  • Monitor associate licensing requirements to ensure compliance for all employees while developing or providing necessary training.
  • Developed related training materials and internal audit protocols, including call quality auditing to ensure compliance.
  • Supervised various technicians as to ensure compliance with technical specifications, budget and schedule requirements.
  • Researched leases and reciprocal easement agreements to establish responsibilities and ensure compliance by all parties.
  • Manage operating expenditures which include salary/wage considerations to ensure compliance with local and federal regulations.
  • Directed warehousing/inventory operations and logistics to ensure compliance with DOT regulations and ACHC accreditation criteria.
  • Implemented new operational policies and measured performance on a weekly/monthly basis to ensure compliance.
  • Administer company safety program and ensure compliance with locations specific contractual and operational requirements.
  • Restructured daily operations to ensure compliance to import regulations, Customer Service Representative.
  • Adhered to regulations of health department and ensure compliance with alcoholic beverage regulations.
  • Maintained operations by enforcing policies and procedures to ensure compliance with company standards.
  • Established internal control structure and policies to ensure compliance with Sarbanes-Oxley requirements.
  • Collaborate with external Sub-partners to ensure compliance with corporate service excellence standards.

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50. Cost Savings

low Demand
Here's how Cost Savings is used in General Manager jobs:
  • Obtained performance feedback, observed service failures, analyzed variance, and generated simplification mechanisms to maximize cost savings and safety.
  • Developed and implemented freight optimization initiative that increased load efficiency by 70% resulting in significant cost savings for Client.
  • Introduced cost savings and increased effectiveness of marketing, along with dramatically upgrading the quality of subcontractors.
  • Consolidated two locations in the Florida division resulting in improved efficiency, effectiveness, and cost savings.
  • Developed a marketing strategy to implement annual cost savings and continual profit with new customer implementations.
  • Developed comprehensive cost savings programs during periods of economic downturn without negatively impacting the guest experience.
  • Supervised inventory of warehouse utilizing the JIT system minimizing inventory on hand creating a cost savings.
  • Yielded additional revenues exceeding $3.6M through facilitating transportation cost savings with automated route optimization strategy.
  • Generated cost savings on assembly/production of plastic devices by the institution of lean manufacturing practices.
  • Identify opportunities for quality and service improvements, cost savings, and other operational enhancements.
  • Led client initiative to utilize logistics data to identify cost savings and performance improvement opportunities.
  • Track and analyze performance metrics to identify opportunities for process improvements and cost savings.
  • Implemented cost savings initiatives allowing for more available capital for increasing manufacturing throughput.
  • Identified and addressed inefficient terminal processes for increased productivity and cost savings.
  • Achieved business case efficiency improvement and cost savings targets during both implementations.
  • Developed and enforced budgets and financial controls to achieve considerable cost savings.
  • Maintained purchasing and inventory controls resulting in a significant cost savings.
  • Designed methodology to easily identify and capitalize upon cost savings opportunities.
  • Implemented new training strategy resulting in improved efficiency and cost savings.
  • Cultivated strong positive relationships with vendors to optimize cost savings.

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20 Most Common Skill for a General Manager

Customer Service22.4%
Financial Statements11.2%
Food Safety8.3%
Daily Operations6.7%
Loss Prevention6.2%
Inventory Control5.3%
Sales Goals4.9%
Food Cost4%

Typical Skill-Sets Required For A General Manager

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
16.8%
16.8%
2
2
Financial Statements
Financial Statements
8.4%
8.4%
3
3
Food Safety
Food Safety
6.2%
6.2%
4
4
Daily Operations
Daily Operations
5%
5%
5
5
Loss Prevention
Loss Prevention
4.6%
4.6%
6
6
Inventory Control
Inventory Control
3.9%
3.9%
7
7
Sales Goals
Sales Goals
3.7%
3.7%
8
8
Food Cost
Food Cost
3%
3%
9
9
Guest Satisfaction
Guest Satisfaction
2.6%
2.6%
10
10
Labor Costs
Labor Costs
2.4%
2.4%
11
11
Food Preparation
Food Preparation
2.3%
2.3%
12
12
GM
GM
2.3%
2.3%
13
13
Staff Members
Staff Members
2.1%
2.1%
14
14
Revenue Growth
Revenue Growth
1.9%
1.9%
15
15
Retail Store
Retail Store
1.8%
1.8%
16
16
Business Development
Business Development
1.8%
1.8%
17
17
Annual Sales
Annual Sales
1.7%
1.7%
18
18
Human Resources
Human Resources
1.4%
1.4%
19
19
Inventory Management
Inventory Management
1.4%
1.4%
20
20
Customer Relations
Customer Relations
1.4%
1.4%
21
21
Bank Deposits
Bank Deposits
1.4%
1.4%
22
22
Day-To-Day Operations
Day-To-Day Operations
1.3%
1.3%
23
23
Customer Complaints
Customer Complaints
1.2%
1.2%
24
24
Company Policies
Company Policies
1.2%
1.2%
25
25
Cost Control
Cost Control
1.2%
1.2%
26
26
Performance Reviews
Performance Reviews
1.2%
1.2%
27
27
POS
POS
1.1%
1.1%
28
28
Company Standards
Company Standards
1%
1%
29
29
Customer Base
Customer Base
0.9%
0.9%
30
30
Special Events
Special Events
0.9%
0.9%
31
31
High Volume
High Volume
0.9%
0.9%
32
32
Front Desk
Front Desk
0.9%
0.9%
33
33
Restaurant Operations
Restaurant Operations
0.9%
0.9%
34
34
Action Plans
Action Plans
0.9%
0.9%
35
35
Service Standards
Service Standards
0.8%
0.8%
36
36
Osha
Osha
0.8%
0.8%
37
37
Business Operations
Business Operations
0.7%
0.7%
38
38
FOH
FOH
0.7%
0.7%
39
39
Weekly Inventory
Weekly Inventory
0.7%
0.7%
40
40
Annual Budget
Annual Budget
0.7%
0.7%
41
41
Direct Reports
Direct Reports
0.7%
0.7%
42
42
Staff Training
Staff Training
0.6%
0.6%
43
43
Loss Statements
Loss Statements
0.6%
0.6%
44
44
Market Share
Market Share
0.6%
0.6%
45
45
Product Quality
Product Quality
0.6%
0.6%
46
46
Management Staff
Management Staff
0.6%
0.6%
47
47
Vendor Relations
Vendor Relations
0.5%
0.5%
48
48
BOH
BOH
0.5%
0.5%
49
49
Ensure Compliance
Ensure Compliance
0.5%
0.5%
50
50
Cost Savings
Cost Savings
0.5%
0.5%

160,597 General Manager Jobs

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