We calculated that 20% of General Managers are proficient in Customer Service, Cleanliness, and Food Safety. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of General Managers that have these skills listed on their resume here:
- Customer Service, 20%
Managed catering events personally to ensure excellent customer service to establish a catering revenue stream and increase off-season sales.
- Cleanliness, 18%
Maintained facility operations including daily operations, cleanliness, hiring/training, inventory management, and client relations.
- Food Safety, 7%
Ensured food safety procedures are executed according to company policy and health/sanitation regulations and take necessary corrective actions.
- Guest Service, 4%
Outperformed competing properties by leveraging Four- and Five-Star/Diamond rating guidelines to establish brand standards and initiatives for guest service excellence.
- Payroll, 4%
Supervised all operational activities including payroll, ordering, shipping and receiving and benefits procedures.
- Math, 4%
Train the instructors on the curriculum and how to teach Math, Science, Technology, and Engineering through robotics.
Most general managers list "customer service," "cleanliness," and "food safety" as skills on their resumes. We go into more details on the most important general manager responsibilities here: The most important skills for a general manager to have in this position are communication skills. In this excerpt that we gathered from a general manager resume, you'll understand why: "top executives must be able to communicate clearly and persuasively" According to resumes we found, communication skills can be used by a general manager in order to "maintain communication with district manager, loss prevention manager and corporate partners to stay abreast of company initiatives. " While it may not be the most important skill, we found that many general manager duties rely on leadership skills. This example from a general manager explains why: "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." This resume example is just one of many ways general managers are able to utilize leadership skills: "created exceptional leadership team to deliver strong results in overall sales, customer service scores, and improvement in loss prevention. " Management skills is also an important skill for general managers to have. This example of how general managers use this skill comes from a general manager resume, "top executives must shape and direct the operations of an organization" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "directed all departments on daily management of operations, to include standardization of merchandise, departmental zoning and loss prevention strategies. " A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing general manager responsibilities. This resume example shows just one way general managers use this skill: "top executives need to identify and resolve issues within an organization" Here's an example of how this skill is used from a resume that represents typical general manager tasks: "performed inventory controls, ordering, counts, and resolved loss prevention issues. " Yet another important skill that a general manager must demonstrate is "time-management skills." Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals. This is clearly demonstrated in this example from a general manager who stated: "manage all aspects of store operations including a team of 25 employees in a high-volume workload and deadline-driven fast paced environment. "
See the full list of general manager skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a general manager. We found that 56.2% of general managers have graduated with a bachelor's degree and 7.2% of people in this position have earned their master's degrees. While most general managers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every six general managers were not college graduates.
Those general managers who do attend college, typically earn either a business degree or a management degree. Less commonly earned degrees for general managers include a accounting degree or a marketing degree.
When you're ready to become a general manager, you might wonder which companies hire general managers. According to our research through general manager resumes, general managers are mostly hired by McDonald's, Domino's Pizza, and Target. Now is a good time to apply as McDonald's has 4,100 general managers job openings, and there are 3,331 at Domino's Pizza and 2,668 at Target.
If you're interested in companies where general managers make the most money, you'll want to apply for positions at NVIDIA, Google, and Meta. We found that at NVIDIA, the average general manager salary is $209,406. Whereas at Google, general managers earn roughly $194,200. And at Meta, they make an average salary of $193,727.
View more details on general manager salaries across the United States.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Abercrombie & Fitch Co, Starbucks, and Deloitte. These three companies have hired a significant number of general managers from these institutions.