General manager jobs in Kannapolis, NC

Responsible for managing the operation of the retail departments to maximize business results, monitor inventory and adapt to consumer buying behavior. This position supervises the performance of seasonal managers and associates to ensure all retail locations maintain the highest quality presentation, drive sales growth and deliver exceptional guest service with a goal for constant improvement. High levels of self-motivation, leadership and development, initiative, multi-tasking and time management are essential. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Manages the planning, coordinating and implementing of some or all retail operations of the Park, ensuring compliance with all applicable policies, procedures, regulations and standards of quality and safety. Positively develops all Park associates and promotes division goals on a daily basis. Must be self-motivated, driven and have excellent initiative. Supervises seasonal staff, including instructing, assigning, reviewing and planning work of others, maintaining high standards, coordinating activities, hiring and placement, acting on associates problems, recommending and approving associate promotions, transfers, scheduling and discipline and recommending discharge. Encourages a safe, respectful and pleasant work environment. Focuses on coaching and developing a team for long term to increase overall associate retention. Develops, implements and evaluates quality assurance measures. Maintains the highest retail location standards and relocates and/or purchases products as needed to increase profitability. Creates and teaches visual display techniques following established and frequently trend driven visual presentation guidelines. Coordinates and oversees locations set-up before Park opening, including counting in received products, moving fixtures and products, visual merchandising and coordinating product programs. Recognizes and quickly reacts to current retail trends. Reviews department policies and procedures on a continuous basis, making specific recommendations to improve service and efficiency. Achieves financial goals through preparation and adherence to labor and revenue budgets and multiple expense accounts for all retail locations in the Park. Prepares monthly and quarterly financial and inventory reprojections, monitors and adjusts expenditures as needed. Creates, receives and reviews various records and reports including expenses, revenue, cash variance, labor dollars and hours, hiring levels, purchase orders, sales, schedules and inspection reports. Formulates, submits and implements pricing strategies by reviewing sales and revenue performance; determining additional needed sales promotions and closely monitoring inventory levels, product turnover and profit margin. Interacts and communicates with various groups and individuals such as immediate supervisor, other Park managers and staff, subordinates, consultants, counterparts etc. Prepares and delivers regular professional quality presentations to review past performance and deliver planned strategy for the future. Adheres to and enforces all Carowinds policies and procedures, including safety, appearance, attendance and EEO policies, and demonstrates a commitment to guest service in all aspects of employment. Other duties as may be assigned. Qualifications: 3 to 5 years related experience in large scale retail operations management. Amusement park, or similar operational experience, preferred. Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law. Ability to pass a background check, which may include, but is not limited to, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Excels in a fast paced changing environment. Understanding of federal, state and local labor laws. Knowledge of related accounting procedures, profit/loss statements, general ledger, and point of sales systems. Proven leadership skills and experience managing continuous process improvement with the ability to think outside the box and challenge the status quo. Proficient in Microsoft Word, Excel, PowerPoint, Outlook. Must be able to work a flexible schedule including most weekends and often holidays.

As the team at Zaxbys expands, we're saving a seat for you! To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxbys is an indescribably great place to work! General Managers are responsible for providing guidance and leadership to their team to create a positive culture and maintain high team morale. You will execute and assist in the development of action plans according to company goals and objectives. You will manage and oversee the daily operations of the restaurant focusing on staffing, team member development, sales growth, cost management, guest experience, and ensuring brand standards are consistently upheld. Why work at Zax? COMPETITIVE PAY BONUS POTENTIAL (Paid Quarterly): Up to 24% of Annual Salary FREE Meals Paid Time Off Paid Holidays Employee Referral Program Opportunities to Advance Benefits Medical Insurance HSA Option Available Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Employer Paid Life Insurance 401(k) With Employer Match 100% match of first 3% contribution + 50% match of next 2% contribution Additional eligibility requirements Duties and Responsibilities Complete all training requirements including: Zaxbys General Manager Development Plan and Operations Excellence Capstone Class Food Safety Certification and Manager Certification Any additional training required by Zax LLC Ensure that the restaurant delivers great experiences to guests Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs Plan and delegate shift assignments including communicating expectations and adjusting as needed Ensure service, product quality, and cleanliness standards are consistently upheld Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld Strive to increase sales by building community relationships and providing outstanding product and service Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures Complete performance reviews for crew members and assist with performance reviews for managers Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures Utilize management tools and keep neat, accurate, and current records Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience Other responsibilities Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Ensure the team works safely and follows all safety guidelines and procedures Escalate concerns to your supervisor when appropriate All other duties necessary to ensure restaurant operations function properly Job Qualifications The following requirements must be met in order to qualify for this position. Must be 21 years of age or older Must have a valid driver's license, vehicle insurance, and reliable transportation Open availability and the ability to work a minimum of 5 days and 48 hours per week Ability to work a flexible schedule including days, nights, weekends, and holidays Successful completion of background check and motor vehicle report Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others Required minimum education: High school diploma or equivalent and some college preferred 3-5 years management experience required Restaurant management experience preferred Capability Requirements The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered. Sit, stand, and walk continuously Occasionally stoop, bend, crouch, or climb, including the use of ladders Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead Continuous use of hands and wrists for grasping and fine manipulation Communicate proficiently through speech, reading, and writing Maintain effective audio-visual discrimination and perception to observe and respond to the environment Work in an environment that features hot and cold temperature variations and exposure to food allergens Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

About the Job: As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you! In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience. The Day-to-Day: Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs. Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence. Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary. Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging. Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management. Review financial reports and take appropriate actions to optimize performance. Support the RGM in facility maintenance and ensure health and safety standards are consistently followed. Is this you? 2+ years of restaurant/retail management experience. Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports. Ensure all employees receive proper training and resources. Champion KFC's culture and values, promoting equity, inclusion and belonging in the restaurant. Lead efforts in individual and team recognition, collaboration and motivation. Identify and recruit exceptional talent, supporting the RGM in the hiring process. Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees. Adhere to corporate policies, procedures and Occupational Health and Food Safety standards. Work-Hard, Play-Hard: Competitive pay Bonus Eligible Paid Time Off Free meal each shift Medical benefits 401k retirement plan with 4% match Career advancement and professional development Tuition reimbursement and scholarship opportunities KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

Required skills: W2 (no C2C, Third Party Vendors or Sponsorship) Local to Charlotte, NC -and must be willing to sit on-site 3x week IT Process Improvement ITIL- ITSM Model Experience working with outside vendors IT Change Management Disaster Recovery IT Asset Management Strong communication Worked at a small to mid size company (Not large enterprise companies) but rather wore multiple hats

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you'll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management. Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success. Leads transnational change in the commercial operational team. Develops and implement sales culture while maintaining service excellence. Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams. Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management. Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage. Reviews key reporting results to include process adherence escalations and exceptions. Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success. Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience. 2 years of direct-to-consumer sales and service experience. 3 years of management or leadership experience. 2 years of Agency or Broker experience. Understanding of Sales and Underwriting processes/practices. Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities. Experience with Agency Management Systems. Ability to work in dynamic and agile environment. Ability to work in a multi-functional highly collaborative working group. Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up) Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

*** W-2 Only *** *** No C2C *** We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance. Key Responsibilities: Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting. Act as the primary liaison between the customer's end users, IT/support teams, subcontractors, and operations resources. Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement. Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines. Participate in regular customer and stakeholder meetings to review performance and action items. Support or lead deployments, installations, and pilot activities for managed print or technology solutions. Identify cost-saving opportunities, streamline operations, and enhance customer experience. Ensure compliance with customer and company policies, managing issue resolution as needed. Qualifications: Associate degree or higher in Business, IT, Engineering, or related field-or equivalent work experience. 4-6 years of relevant operations or managed services experience supporting enterprise customers. Strong customer focus with excellent communication and relationship-building skills. Analytical mindset with experience in reporting, metrics, and process improvement. Technical understanding of drivers, print servers, networking, or firmware/security updates preferred. Familiarity with ITSM/ITIL frameworks is a plus.

About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $7.6 billion in revenue for 2024, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional, and residential related building projects. The Role We Want You For In this role, you will manage the organization and direction of project construction activities and oversee total site management including supervision of client contractors, field engineering, contract administration, cost and schedule, field procurement, and finance and accounting. Your leadership will ensure project operations are compliant, safe, timely, within scope and budget, and clients are satisfied. This key project leader for Clayco's Field Operations team will oversee construction of 100MM - 500MM or more. The Specifics of the Role Responsible for the organization and direction of all on-site construction related activities and the primary contact for all project field activities. Ensure construction operations are in compliance with design, specifications, and that construction operations are completed on schedule, within budget and to quality standards. Responsible for site management including management of construction subcontractors, professional staff to include field engineering, contract administration, cost and schedule, field procurement, finance and accounting services, and workforce services. Responsible for managing and maintaining detailed daily reports. Ensures the development and execution of project automation plan, environmental compliance plan, safety plan, site survey plan, non-manual staffing plan, subcontracting plan, labor strategy, construction execution plan, and job-site work rules. Responsible for implementation of Clayco's safety program, security, housekeeping, and fire protection on the construction site and ensures strict adherence Federal and State safety codes. Ensures the field organization is composed of qualified and knowledgeable personnel and ensures effective personnel utilization. Establishes and implements construction schedules, methods, manning charts, material, and equipment requirements. Responsible for field project performance and analyzes performances for adherence to quality standards and schedules. Plans and establishes procedures to ensure all construction operations meet engineering designs and specifications. Ensures Clayco's policies and procedures are fully implemented. Establishes project field procedures to be worked in conjunction with the Clayco's standards, as necessitated by project conditions. Collaborates with the jobsite team to ensure labor harmony throughout the project. Partners with the project management team to maintain effective client relationship and is the primary contact for client's communication with the field activities. Maintains effective relationships with other functional departments. Develops, implements, and administers a job-site security plan and coordinates the activities with Clayco's security department. Works with the project management team to participate in all job-site's contractual activities. Participates in contracts and subcontracts negotiations. Participates in the development and implementation of a training program to ensure subordinate personnel receives progressive training to enable them to assume additional responsibilities and is responsible for overall development of construction training and any testing as required. Works with Clayco's safety team in the development of the project safety program and ensures strict adherence to Company, federal, state, and local safety regulations. Ensures the implementation of an effective community relations plan for the site. Ensures required permits and licenses are in place prior to the start of the affected work at site. Responsible and accountable for construction license reporting to include construction Logbook entries and required notifications for permit closure. Partners with the project management team for the implementation of cost savings methodologies in the Construction organization and the promotion of other continuous improvement processes. Ensures development and execution of strategies and plans for project automation, environmental compliance, safety, site surveying, non-manual staffing, contracting, labor strategy, construction execution, and job-site work rules. Plans and establishes procedures to ensure construction operations meet engineering designs and specifications. Coordinate with the Field Operations Manager for all assignment of Superintendent and Foreman positions. Support Superintendent(s) throughout the duration of the job. Review project schedules with Superintendents/Foreman. Document project field issues that impact budget, quality, or schedule, and provide to the project management team. Ensure subcontractor requests for field issues that impact budget, quality, or schedule are documented and are forwarded to the project management team. Follow guidelines of the Project Quality Assurance/Quality Control (QA/QC) program written for the job site. Requirements Bachelor's or Master's Degree in Civil Engineering, Construction Management, related technical degree or relevant work experience in lieu of education. 20-25 years of relevant experience, with progressive responsibility and technical knowledge both scope and value of project. Technical knowledge and experience of relevant construction methods and systems including: Utility relocates and slope stability works. Full understanding of multiple mission critical platforms. Full understanding and working knowledge of high voltage, medium voltage, and low voltage systems. General understanding of BMS and EPMS Systems. Full understanding and coordination of Utility relocations, underground medium voltage systems, and BIM modeling coordination of ALL utilities both above and below ground. Full understanding and managing of all LOTO procedure's and FOD inspections for all systems. Ability to research and understand local codes and jurisdictional requirements for the project. Knowledge of project-specific environmental compliance requirements. Experience with successful interface management on Data Center/Mission Critical projects. OSHA 30 required. Ability to walk the job site, climb ladders, and multi-floor scaffolding. Ability to lift objects at least 50lbs. Some Things You Should Know This position will service our clients in the Charlotte area. No other builder can offer the collaborative design-build approach that Clayco does. We work on creative, complex, award-winning, high-profile jobs. The pace is fast! This position is classified as a safety-sensitive role in accordance with applicable state and federal laws. Candidates selected for this position will be subject to a comprehensive background check, which includes mandatory drug testing. Why Clayco? 2024 Best Places to Work - Crain's Chicago Business, St. Louis Business Journal, Los Angeles Business Journal, and Phoenix Business Journal. 2024 ENR Midwest - Midwest Contractor (#1). 2024 ENR Top 100 Design-Build Firms - Design-Build Contractor (Top 5). 2024 ENR Top 100 Green Contractors - Green Contractor (Top 5). Benefits Discretionary Annual Bonus: Subject to company and individual performance. Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more! Compensation The salary range for this position considers a wide range of factors in making compensation decisions, including but not limited to: Education, qualifications, skills, training, experience, certifications, internal equity, and location. Compensation decisions are dependent on the facts and circumstances of each case.

WHAT'S ON OFFER Base salary depending on experience level. Annual and project-based bonuses Company vehicle or vehicle allowance (depending on candidate preference), along with inclusive benefits package Very strong project pipeline and family-oriented culture - clear progression potential. The General Superintendent is responsible for overseeing general construction operations of several ground up construction projects valued at $50M to $150M+. The ideal candidate will have a background in ground-up construction, leading and completing projects. MUST HAVE EXPERIENCE ON PODIUM AND GARDEN STYLE MULTIFAMILY Select Responsibilities: Interface with local jurisdiction inspectors and city and county officials Enforce jobsite safety protocols and conduct regular safety meetings Manage the work performed to ensure it conforms to the contract documents Delegate tasks to Assistant Superintendents, Field Engineers, and other field staff Investigate and resolve day-to-day field issues Complete accurate job and progress reports and other related project documentation Responsible for overall project success, including safety, profitability, schedule, and quality Develop schedules and determine sequencing of work. Identify and implement recovery strategies to maintain project schedule Provide daily correspondence to the Project Manager related to progress, performance Maintain professional working relationships with Owners, Architects, Engineers, and Subcontractors Qualifications: Skilled in Procore and/or other construction-related computer software, as well as Microsoft Office

About C. Herman Construction C. Herman Construction is a general contracting company that specializes in multifamily and mixed-used development. In eight short years, we have grown our client base across the Southeast from relationships and referrals alone, and built projects totaling more than $400 million. Our company is built on a foundation of integrity, collaboration, and a commitment to delivering high-quality projects. As an employee-owned company (ESOP), we prioritize our team's success, offering a rewarding work environment and opportunities for professional growth. C. Herman Construction is licensed in NC, SC and GA with offices in Charlotte, Wilmington, Raleigh, and Charleston, SC. Come make your mark in a growing company alongside other dedicated, determined, growth driven professionals! What We Are Looking For The General Superintendent provides senior-level field leadership across multiple ground-up multifamily projects. This role is responsible for driving consistency, quality, and excellence in jobsite execution by mentoring and developing Senior Superintendents, Superintendents, Assistant Superintendents and Project Engineers. The General Superintendent partners closely with Leadership and Project Management to ensure each project achieves schedule, safety, quality, and cost objectives. This role also collaborates with Preconstruction to support early logistics and sequencing planning, scheduling, and field resource forecasting. This position plays a key role in standardizing field processes, supporting staffing decisions, and proactively identifying risks to ensure overall operational success. The role conducts regular jobsite visits to evaluate performance, identify risks, and support site leadership, while also spending time in the office for staffing, planning, reporting, and coordination This is a senior-level field position that requires advanced technical expertise, scheduling ability, and leadership skills to drive project success. Key Job Responsibilities Leadership & Team Development ● Provide leadership, coaching, and mentorship to Senior Superintendents, Superintendents, Assistant Superintendents and Project Engineers and/or Interns across multiple projects. ● Partner with leadership to forecast staffing needs, support hiring efforts, and assist in performance evaluations for field roles. ● Support onboarding and training programs for new field personnel; reinforce consistent standards and best practices. ● Model and promote CHC values, teamwork, accountability, and continuous improvement. Operational Oversight ● Oversee field execution across multiple ground-up multifamily projects to ensure alignment with performance goals for schedule, budget, safety, and quality. ● Conduct routine jobsite visits to evaluate performance, identify risks, and support site leadership teams. ● Lead scheduling oversight by reviewing baseline and updated schedules; evaluating sequencing, manpower requirements, look-aheads, and recovery plans. Provide proactive guidance to ensure schedule alignment and successful delivery. ● Drive consistent implementation of jobsite logistics, phasing plans, and best-practice building methods. Safety & Quality Management ● Champion and reinforce company and OSHA safety policies across all field operations. ● Conduct recurring safety and quality audits; support corrective action plans. ● Ensure consistent application and improvement of the Quality Control Program. Preconstruction & Planning ● Participate in preconstruction efforts including site assessments, constructability reviews, logistics planning, and sequencing strategies. ● Provide input on staffing plans, site-specific schedule requirements, and potential field-execution challenges. Trade Partner & Client Relations ● Build and maintain strong relationships with trade partners, inspectors, consultants, and clients. ● Assist in evaluating trade contractor capacity, performance, and compliance across projects. ● Support conflict resolution and field-related issue escalation. Risk Identification & Reporting ● Monitor field performance to identify and report schedule risks, manpower concerns, trade performance issues, and safety trends. ● Communicate recurring field challenges and improvement opportunities to senior leadership. Physical Requirements ● Ability to walk, stand, and move around active construction sites for extended periods of time. ● Ability to climb ladders, stairs, and navigate uneven surfaces safely. ● Must be able to lift and carry materials or equipment up to 50 lbs. as needed. ● Comfortable working in outdoor conditions and varying weather. Required Experience & Qualifications ● 15+ years of progressive experience leading large-scale ground-up multifamily projects (100+ units), including podium and/or garden-style construction. ● Experience overseeing multiple projects simultaneously as a General Superintendent. ● Strong expertise in multifamily construction scheduling, including baseline development, look-ahead management, recovery scheduling, sequencing, workforce planning, and logistics. ● Proven success in developing and leading high-performing field teams. ● Proficiency with plan/spec interpretation, construction documents, and field engineering principles. ● Proficient with Procore (construction software) and Microsoft Office (Word, Excel, Outlook) ● Exceptional communication and conflict-resolution skills; able to collaborate with all project stakeholders. ● Ability to travel between active projects and markets as required. ● Minimum OSHA 30 certification required. Key Attributes ● Demonstrates proven leadership ability, earning trust and respect from field teams and peers through consistent performance and accountability. ● Strategic thinker with ability to manage multiple priorities across active projects ● Strong communicator; able to engage confidently with project teams, clients, and field staff ● Proactive resource planner who anticipates staffing and sequencing needs ● Highly organized with strong follow-through ● Coaches and develops others to elevate individual and team performance ● Promotes accountability, teamwork, and professionalism ● Leads by example with integrity and sound judgment ● Builds strong relationships and fosters trust at all levels ● Encourages continuous improvement and embraces change effectively

Compensation: $150,000 annually + Annual Bonus Employment Type: Full-Time, Direct Hire We are partnering with a growing organization in Indian Trail, NC, to recruit a highly motivated and hands-on Senior Operations Manager. This individual will play a critical leadership role in driving strategic growth, overseeing day-to-day operations, and expanding the company's service capabilities. The ideal candidate will work closely with executive leadership to shape and execute operational strategies, manage projects, foster a strong internal culture, and support business development and potential M&A activities. Key Responsibilities 1. Strategic Planning & Execution Collaborate with senior leadership to develop operational strategies aligned with long-term growth goals. Evaluate workforce, equipment, and operational capacity to determine areas for expansion (e.g., storm drainage, pipe crews). 2. Hands-On Operational Leadership Work directly with field managers and crews to ensure that strategic goals translate into effective daily operations. Provide immediate solutions to operational challenges such as material delays, vendor issues, or scheduling conflicts. Build and maintain strong relationships with project teams, suppliers, and customers to ensure timely, high-quality execution. 3. Project Management Develop a deep understanding of construction processes, scopes of work, and standard operating procedures. Oversee and resolve critical issues such as supply chain disruptions or technical challenges to keep projects on schedule and on budget. Evaluate and refine project management tools and workflows to improve efficiency and profitability. 4. Mergers & Acquisitions Identify potential acquisition targets aligned with strategic growth plans. Lead operational integration for acquired companies, focusing on employee retention, system alignment, and implementation of unified processes. Work closely with newly acquired teams to ensure morale, productivity, and cultural alignment. Qualifications 7+ years of experience in operations management, preferably within construction or a related industry. Proven ability to lead large teams and scale operational capacity. Strong project management skills with the ability to resolve complex logistical and operational challenges. Excellent communication, leadership, and strategic-planning capabilities. Experience in M&A integration, business development, or revenue-growth initiatives is highly desirable. Compensation & Benefits Bonus Structure Target Bonus: $75,000 per year Bonus payouts are based on individual performance, company growth, and the achievement of strategic milestones. Company Vehicle Allowance vehicle allowance. Alternatively, the use of a company-owned vehicle Benefits & Paid Time Off Benefits Package: Health, life, and dental insurance. Paid Time Off: 3 weeks of PTO per calendar year. The company observes standard public holidays, along with any additional holidays outlined in company policy.

The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Charlotte, NC. We are actively seeking a HVAC Service Manager with extensive experience in HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction. Key Responsibilities • Oversee the planning, execution, and delivery of HVAC service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines • Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements • Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion • Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities • Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns • Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites Qualifications • Proven track record managing HVAC service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance • Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows • Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives • Proficiency in service and construction project management software and tools • Bachelor's degree in Mechanical Engineering, Construction Management, or a related field is preferred Benefits • 401(k) matching • Dental insurance • Employee discount • Health insurance (free plan for one individual employee) • Life insurance: $20,000 benefit after 6 months • Paid time off • Parental leave • Referral program • Relocation assistance • Vision insurance Schedule • 10 hour shift Supplemental Pay Types • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency

Craftwork is redefining the home painting industry with a premium, tech-enabled model built for customers and the crews who serve them. After building Charlotte into our flagship market over the last two years, we're hiring our first General Manager to take full ownership of Charlotte's growth, operations, and profitability, while helping to build the blueprint for future markets. As General Manager, you'll own the entire market P&L and lead all local functions including sales, marketing, operations, and customer success with full support from Craftwork HQ, but with the autonomy of an entrepreneur. This is a rare opportunity to build and run a high-growth service business end-to-end, backed by strong systems, technology, and an elite team. COMPENSATION & BENEFITS • $100-$120k base salary + performance bonus + equity • Full-time role with health benefits and weekly pay • Training and professional development opportunities • Long-term upside as we scale into new markets RESPONSIBILITIES AND DUTIES Financial Performance Manage the financial health of the market from day one including pricing, crew utilization, project performance, and profitability. Use data to make decisions that keep the market healthy and growing. Sales & Marketing Lead the development and execution of local partnerships, sales and marketing campaigns, and referral programs that drive revenue growth. Nurture sales leads, call customers, and conduct in-person estimating activities, as needed. Operations Track and manage critical performance metrics across all projects, while ensuring that each painting project is executed to Craftwork's quality standards. Solve on-the-ground problems in real time with crews and customers, rolling up your sleeves where ever needed, while establishing repeatable systems that help us to scale. Customer Success Lead every customer interaction with empathy, and regularly capture feedback that turns into weekly action. Actively encourage satisfied customers to become our loudest advocates. Team Leadership Build a high-performance team with clear standards and accountability, including the recruitment, hiring, training, and management of front-line painters and project leads. Create a culture of momentum, ownership, and care for the craft. QUALIFICATIONS Leadership & Execution 4+ years in high-accountability operational or general management roles. Proven ability to hire, train, and lead high-performing teams. You have an ownership mentality, are comfortable making decisions with imperfect information and rolling up your sleeves. Operational Excellence Experience running or scaling a business, service line, territory, or field operation. Skilled in using data, judgement, and operational cadence to drive financial results. Track record of solving operational problems under pressure. Customer & Team Focus Strong communicator across all levels including customers, field crews, and executives. Deep care for quality, people, and delivering an exceptional customer experience. Spanish proficiency is a significant plus. CRAFTWORK OPERATING CULTURE Alignment with our operating culture and behaviors is essential to being successful in this role. Create Unforgettable Experiences: we set a new standard in every interaction, because great service isn't enough. We craft moments of delight that turn customers into ambassadors. Sweat the Small Stuff: we believe every detail matters in everything we do, because precision creates extraordinary results. Every stroke, every pixel, every moment matters. Build Together: we rely on each other to achieve success as one team, because we can't do it alone. We share the pain, the joy, and the ideas that push us forward. Hustle With Purpose: we move with speed and intention, because effort without focus wastes potential. We act quickly and decisively.

Our client, a growing and reputable custom cabinet manufacturer, is seeking an experienced General Manager to lead daily operations and drive the next level of performance, efficiency, and profitability. This individual will oversee all aspects of the business-including production, sales support, installation scheduling, purchasing, customer service, and team leadership. This is a hands-on leadership role for someone who understands the cabinet or millwork industry and thrives in an environment where they can make meaningful operational improvements. Position Overview The General Manager will be responsible for ensuring the business meets production goals, maintains strong customer satisfaction, and operates efficiently and profitably. The ideal candidate brings both manufacturing operations expertise and strong leadership skills, with the ability to streamline processes, develop teams, and manage the full lifecycle of custom cabinet projects. Key Responsibilities Operational Leadership Oversee day-to-day operations including production, scheduling, installation coordination, purchasing, logistics, and service. Develop and implement operational processes to improve efficiency, quality, and on-time delivery. Maintain production flow and ensure projects meet design specifications, deadlines, and budget targets. Team Management Lead and mentor a team spanning production, shop personnel, administrative staff, and field teams. Build a culture of accountability, communication, and continuous improvement. Manage staffing levels, performance reviews, training, and hiring needs. Financial & Business Management Manage budgets, job costing, production metrics, and P&L performance for a ~$3M operation. Identify cost-saving opportunities and optimize purchasing, inventory, and workflow. Evaluate financial reports, KPIs, and production data to make informed decisions. Customer & Project Oversight Collaborate with designers, builders, and homeowners to ensure customer satisfaction throughout the project lifecycle. Oversee scheduling and coordination of field installations and service work. Resolve customer issues quickly and professionally. Quality & Safety Ensure products meet quality standards, design specifications, and company expectations. Enforce safety protocols, maintain compliance, and ensure a clean and organized facility. Qualifications 5+ years of leadership or general management experience in cabinets, millwork, carpentry manufacturing, construction operations, or a related field. Strong understanding of custom cabinet production, woodworking processes, materials, and shop workflow. Proven experience managing operations, production teams, and end-to-end project execution. Solid financial acumen-comfortable with budgets, job costing, forecasting, and operational KPIs. Excellent communication, leadership, and problem-solving skills. Ability to thrive in a hands-on, fast-paced small-business environment. Computer proficiency (ERP/MRP systems, scheduling tools, MS Office). What This Opportunity Offers Leadership of a well-established ~$3M business with room for growth Direct influence on operational improvements and business expansion A stable, team-oriented work environment Competitive compensation and benefits (customize as needed) How to Apply If you are an experienced operations leader with a passion for building high-quality products and running a smooth, efficient manufacturing operation, we'd love to connect with you. Apply today or reach out for more information!

Winston Salem, N.C. Introduction Join our dynamic team at PF Plumbing as a General Manager, where you will lead with vision and drive operational excellence. As a key leader, you will oversee daily operations, inspire high-performing teams, and implement strategies to achieve our business goals. Your leadership will be pivotal in fostering a culture of innovation and commitment, ensuring the highest level of service and satisfaction for our clients and staff with all of their plumbing and HVAC needs. Strong HVAC knowledge is required for this position as we will be implementing the tradeline in 2026. Job Responsibilities - Oversee daily operations and ensure business efficiency and effectiveness. - Develop and implement strategic plans to achieve business goals and objectives. - Manage and improve processes to enhance productivity and ensure quality standards. - Lead and mentor management team and staff to foster a positive work environment. - Communicate with Service, Install, New Construction, and Call Center managers daily. - Coordinate with departments to ensure alignment and support of organizational goals. - Facilitate communication between departments to promote teamwork and collaboration. - Monitor financial performance, including budgeting, forecasting, and financial reporting. - Establish and maintain strong relationships with builders, vendors, and stakeholders. - Ensure compliance with company policies, industry regulations, and legal requirements. - Analyze market trends to identify opportunities for growth and expansion. - Implement and uphold company standards for customer service and satisfaction. - Evaluate performance metrics and provide actionable insights for improvement. - Oversee recruitment, training, and development of employees to build a competent workforce. - Address and resolve any operational issues or conflicts in a timely manner. - Represent the company in public forums, meetings, and industry events. Job Requirements - Experience in management within HVAC and Plumbing companies. - Minimum of 5-7 years of experience in a managerial role - Proven track record of achieving business targets and improving organizational performance - Strong leadership and team management skills - Excellent verbal and written communication abilities - Proficient in financial management and budgeting - Strong problem-solving and decision-making skills - Ability to develop and implement strategic business plans - Experience in performance evaluation and staff development - Familiarity with industry-specific regulations and compliance - Proficiency in relevant software tools and systems - Ability to work under pressure and handle multiple tasks simultaneously - Strong customer service orientation and relationship-building skills - Flexibility to adapt to changing business needs and environments Pay: $125,000 Annually + Bonus Structure

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The Compliance team within Customer Experience (CX) is responsible for developing and delivering best in class support across multiple customer segments. The Global Compliance Operations Team is responsible for executing Compliance controls with adherence to Coinbase's BSA/AML program, transaction monitoring, KYC, CDD, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. As a Compliance Support Supervisor, you will lead a team of 10-15 Compliance Analysts responsible for enhanced due diligence (EDD), transaction monitoring, to include preparation and filing of Suspicious Activity Reports (SAR). The supervisor sets a culture of ownership and customer focus on their teams by supporting individual and team goals and ensuring best in class customer service experiences through the team. Supervisors also identify broader customer impacting issues and work with technical and nontechnical teams to implement solutions to drive quality and productivity of operations. What you'll be doing: Lead a team of 10-15 Compliance (Transaction Monitoring / AML and Fraud Investigations/EDD) Analysts; Ensure adherence to operational KPIs from directs and vendor partners or overall performance and the quality. Coordinate with senior management and provide insights for process improvement. Communicate effectively with your team to drive individual and group performance. Champion change management with your team. Ask the question "How does this create value for customers" when making decision Lead a "culture of compliance" Subject matter expert in AML compliance Partner with Financial Crimes and second line compliance partners to execute against Coinbase's AML program What we look for in you: Bachelor's degree or 3+ years of experience within the Compliance field. 2-3+ year of supervisory experience Working knowledge of financial laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance) Positive energy on the future of crypto and Web3 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Experience working computers and multiple software and database systems Ability to thrive in ambiguous environments Nice to haves: Compliance Industry certification (e.g. ACAMS) Advanced understanding of Google apps Project Management, Scrum, Agile, or Lean 6S certification/experience. Familiarity with the Coinbase suite of products Note: This role requires full-time, in-office presence at our Charlotte location. Job #: G2707 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k . Pay Range: $117,385 $117,385 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations at to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations at

Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities Set and execute sales performance goals to increase profitability Hire, train, and assess store employee's productivity and performance Maintain orderly, presentable appearance of the store Oversee stock and store operations Qualifications High school education or equivalent experience 2+ years' store management experience Customer centric with a positive attitude

We're looking for a motivated and experienced Commercial Branch Manager to lead our Western Territory branch (branch is in greater Winston Salem, NC). In this role, you'll oversee all aspects of sales, operations, and service delivery, ensuring every customer receives the highest level of care while driving growth and profitability. POSITION OVERVIEW The Commercial Branch Manager is responsible for achieving all branch sales and revenue goals, managing day-to-day operations, and leading a team of sales and service professionals dedicated to our commercial customer base. You also be responsible for ensuring compliance with company policies, safety standards, and quality service expectations. This position carries full profit and loss (P&L) responsibility for the branch. This is a dynamic leadership opportunity for someone who enjoys combining strategic thinking with hands-on leadership. You'll spend time both in the office and out in the field supporting your team, meeting customers, and ensuring our commercial clients receive the outstanding service they deserve. ESSENTIAL DUTIES AND RESPONSIBILITIES Leadership & Performance Management Lead, coach, and develop a high-performing team focused on commercial accounts. Set clear expectations and monitor daily sales and service performance to meet growth and budget objectives. Conduct weekly team meetings and one-on-one coaching sessions to strengthen performance and accountability. Evaluate employee performance, provide feedback, and support ongoing professional development. Oversee staffing, scheduling, and resource allocation to ensure operational efficiency. Sales & Customer Growth Drive commercial sales growth by implementing and reinforcing company sales practices. Partner with sales professionals to identify new business opportunities, expand existing relationships, and improve retention. Conduct joint field visits to support team members and strengthen customer engagement. Ensure all sales and activity goals are achieved or exceeded. Operations & Service Excellence Maintain the highest standards of service quality and customer satisfaction across all commercial accounts. Optimize routes, resource use, and service schedules for maximum efficiency and profitability. Ensure compliance with safety, regulatory, and company policies. Analyze performance reports to identify trends, forecast needs, and implement improvement strategies. Collaborate with regional leadership to develop growth strategies and operational plans. Training & Compliance Conduct regular training on sales, service, and safety in accordance with company policies and applicable laws. Maintain up-to-date licensing and certifications, ensuring team compliance with all regulatory requirements. Promote a strong culture of safety, integrity, and continuous improvement. SKILLS AND EXPERIENCE REQUIRED Proven leadership experience in commercial pest management. Strong communication, motivation, and people-development skills. Demonstrated ability to meet or exceed sales and operational goals. Experience managing budgets and full branch P&L preferred. Excellent organizational and problem-solving skills. Ability to analyze performance data and make informed business decisions. Must hold a NC Structural Pest Control license in P Phase or have the ability to become licensed in NC within 12 months. Proficiency with Microsoft software (excel, word, PPT) and familiar with handheld technologies. What we offer: Rewarding pay Growth opportunities Stable and growing industry Health, dental, vision, life, & supplemental insurance Paid time off 401(k) Retirement plan with employer matching Company vehicle and gas card

Who we are Our teams are growing, and we have an exciting opportunity for a General Manager in Conover, North Carolina! Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs - namely, plumbing, heating, cooling & electrical services. We call it "bringing helpful to your home" & it is our goal to deliver the same level of service, convenience & quality that you have come to expect from Ace Hardware. We're Hiring! We're looking for employees that believe in working with integrity, making a difference, showing up with a positive attitude & are committed to providing positive experiences for our customers and teams. Whether you're an apprentice just starting out, a journeyman or a general manager, we believe our size & growth ambitions will provide you with unique opportunities for advancement. We offer competitive pay & benefits including medical, dental & vision plans, 401(k), incentive opportunities & paid time off. We want you to succeed and advance - it's all about continuous improvement & empowering our employees to reach their full potential. The General Manager is responsible for ensuring the profitable operations of the organization and alignment with the Ace Hardware platform. The General Manager executes platform strategy, leads and guides business functions, and advocates for the internal brand through positive internal and external relationships. Key performance objectives in order of priority with projected time allocation are: Business Operations Oversight: Oversees and manages the organization's operations to ensure quality, efficiency, and continuous achievement of overall business objectives (40%). Cultural Leadership: Acts as the organization's cultural champion and visionary ensuring a highly skilled, satisfied and engaged workforce is consistently achieved (20%). Financial and Risk Oversight: Oversees the financial performance of the organizations to ensure profitability goals are achieved and company-wide risk is managed and mitigated (15%). Brand Ambassador: Acts as the face of the organization in the marketplace and throughout the platform to ensure alignment of company goals and maintenance of excellent communication channels (5%). Note: Ten percent of time is reserved for ancillary responsibilities and activities unrelated to the performance objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned. Interpersonal Responsibilities Oversee the Organization's Management Team and holds them accountable to the KPI's outlined in the AOP. Meets to discuss performance, goal progress, improvement opportunities, training needs, and any barriers. Supports each Manager with team leadership, encourages interdepartmental communication, and assists in troubleshooting issues. Serves as a representative and advocate of the operating company. Acts as a conduit to communicate information between the operating company and the platform. Keeps Leadership informed of operational performance, goal progress, successes, and major issues. Seeks support as needed in processing large concerns and developing action plans. Operational Responsibilities Oversees organizational operations ensuring all work is completed in accordance with brand standards that results in high customer satisfaction. Implements operational controls and monitors KPI's to maintain progress towards goals. Troubleshoots and initiates corrective actions to remediate performance and escalated customer service issues. Facilitates frequent communication between operational departments to ensure effective and efficient capacity planning. Partners with marketing team to develop marketing strategies, create budgets, execute uniform needs, and carry out platform integrations. Partners with sales team with execution of sales initiatives, achievement of sales goals, management of Key Accounts, and development of new service agreements. Develops and maintains high value external partnerships to support operations, including but not limited to training, continuous improvement, and other organizational needs. Organizational Responsibilities Creates and owns operating company's Annual Operating Plan (AOP) including KPI's and forecasted staffing needs, resource and infrastructure requirements, and capital expenditures. Sets financial budgets, approves financial requests, develops company goals, and manages the overall profitability of the organization. Reviews reports and tracks the progress of goals to maintain alignment between targets and actual performance. Implements corrective measures as needed to stay on course. Develops and leads improvements and innovations to enhance the efficiency and performance of the organization. Stays abreast of latest industry technology and processes for potential adoption. Identifies expansion opportunities through merger and acquisition targets, expansion of service lines and geographical expansion in alignment with platform objectives. Owns and manages company risk including but not limited to safety, financial and legal risk mitigation. Acts as the cultural champion ensuring a continued focus on company vision, mission and core values. Owns the satisfaction and engagement of the organization's workforce, ensuring people are rewarded, recognized, developed and ready to execute their roles. This includes succession planning and career pathway development. Supports the execution of the organization's reward and recognition program by planning for and approving merit increase and promotions. PERFORMANCE FACTORS: The performance factors described here are core abilities that contribute to carrying out the assigned responsibilities and achieving the performance objectives of this job. What you need to succeed: Bachelor's Degree, or equivalent experience, in Operations Management, Business Administration, or related field 5 years of experience in a management position, preferably within the industry Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary Excellent written and verbal communication and interpersonal skills. Ability to display financial acumen and react to trends and seasonal changes. Ability to multitask and effectively manage time Ability to handle stressful situations and work in a fast-paced environment Ability to read, analyze and utilize reports Ability to use computer systems to input, access, modify or output information or to execute programs or analyses Ability to train, develop, motivate, and lead in a manner that fosters a work environment that promotes our culture. Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Home Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Hardware Home Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Home Services reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.