General manager jobs in Massachusetts - 4,055 jobs
Customer Service Manager
Stop & Shop 4.3
General manager job in Barnstable Town, MA
Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.
Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.
We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!
As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.
What we'll ask of you:
Department Management:
Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
Ensure departments meet or exceed sales and profit targets
Maintain high standards of sanitation and safety, ensuring compliance with all regulations
Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department
People Development and Diversity:
Direct, oversee, and evaluate the training completion of all Customer Service department team members
Monitor and evaluate associate performance and ensure associates have development plans to support professional growth
Foster a culture of diversity and inclusion within the team
Engage and retain associates by fostering a positive work environment
Labor Relations:
Manage labor relations to ensure compliance with company policies and labor laws
Address and resolve employee issues and grievances in a timely and effective manner
Customer Service Excellence:
Cultivate a culture of excellence in customer service, providing best-in-class service
Ensure customers experience a well-stocked store with the freshest product offerings
Support team members in their training to consistently deliver exceptional customer service
Operational Efficiency:
Monitor and analyze key performance metrics related to customer service and sales
Identify opportunities for process optimization and implement solutions to enhance operational performance
Manage departmental budgets, expenses, and financial targets to achieve profitability goals
Compliance and Safety:
Ensure all departments comply with company policies and regulatory requirements
Conduct regular safety audits and training sessions
Maintain a clean and safe working environment for all associates
Community Engagement:
Actively engage with the local community to understand their needs
Develop and maintain positive relationships with community organizations, schools, and other stakeholders
Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
Highly motivated, results-oriented, and a self-starter with a proven track record of success
Strong ability to influence and communicate effectively across different functions
Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
High level of customer service skills, with a genuine passion for exceeding customer expectations
Creative and strategic thinking abilities to drive innovation and continuous improvement
Effective organizational and time management skills to ensure efficient operations
Ability to work flexible hours, including weekends and holidays
What we bring to the table:
Culture committed to celebrating diverse backgrounds and experiences
Comprehensive benefits
Opportunities for professional development and career growth
Associate discounts
Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.
The salary range for this position is $64,800-$97,200
Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
$64.8k-97.2k yearly 19h ago
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Regional Manager - Field Leadership & Growth
Hilti (Canada) Corporation 4.0
General manager job in Boston, MA
A global leader in construction innovation is seeking a Regional Manager to lead and motivate a diverse team of Account Managers. This role, covering Eastern Massachusetts, Rhode Island, Southern New Hampshire, and Hartford, focuses on coaching, developing, and empowering team members to achieve their potential while engaging with customers to meet key performance indicators. Candidates should have a Bachelor's degree and at least three years of leadership experience. Strong communication skills and proficiency in Microsoft programs are required.
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$151k-252k yearly est. 4d ago
Regional Manager, Signature, Aviation
Libertycsllc
General manager job in Boston, MA
About Liberty:
Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education. For more information, visit our website ******************************
Overview:
The Regional Manager is responsible for leading, mentoring and collaborating with Project Managers to oversee and supervise the overall performance of his/her projects. The Division Manager serves as a valuable resource for the operations staff in areas of project team performance, client relations, contract negotiations and compliance, trade partner management, schedule and budget management, compliance with company safety and quality standard operating procedures, and work acquisition strategies.
This individual must be an exceptionally strong leader, communicator and advocate for team collaboration and innovation, and must have the ability to lead, manage, cultivate and mentor team members to promote their professional growth. This individual must also be an experienced construction management professional and leader, since the employee may be assigned as the senior constructional professional on multiple building construction projects.
Responsibilities
Overall Focus:
Work with Operations leadership team to set the business direction and strategy for the General Conditions Division in the Northeast Region
Oversee execution of the region's goals as outlined in the group's business plan; develop portions of business plan for roll up into consolidated division business plan
Develop divisional expertise, serve as regional market expert; share market knowledge with leadership and division
Ensure corporate vision and strategies are communicated to Project Managers by their teams
Work Acquisition and Client Management:
Lead work acquisition team in pursuits
Identify and cultivate new client relationships; develop relationship with, and have the pulse of, existing clients
Direct the strategy and content of group proposals and/or presentations
Recommend operational improvements to the COO
Ensure client satisfaction through formal informal (client interaction, community events, etc.) channels
Assist in strategic subcontractor, vendor management
Actively participate in industry events and associations
Sector P&L Management:
Review and analyze weekly financial reports on projects; provide guidance and direction to Project Executives
Review and Sign-off on all monthly billing submitted to client, to ensure accuracy and proper organization
Ensure appropriate financial projections for each project and implement strategies to achieve goals
NOI forecasting and maintenance projections
Revenue and income commitments
General Conditions G&A planning and management
Risk management
Cash flow
Contracts to prescribed limits
Coordination of legal matters
Development of People:
Seek out and recruit key staff
Evaluate team performance and provide direction
Build future leaders through mentoring
Support training and curriculum development and planning
Create sector organizational structure and staffing
Career pathing
Development
Retention
Preconstruction:
Oversee preconstruction efforts on all General Conditions projects in the SE Region
Develop and submit billable rate sheets for any new projects
Develop and submit Labor Budgets for any new projects
Construction Operations:
Ensure division's projects are set up for success, consistent with the forecast, P&L, and individual project budgets as outlined in the group's business plan
Ensure all construction activities are consistent with Liberty's Standard Operating Procedures
Conduct weekly meetings with Project Managers and entire team to review division's performance in its entirety
Review schedule updates and participate in monthly meetings with COO
Review monthly KPIs, evaluate trends and drive improvement
Ensure performance corrections are implemented to achieve client satisfaction
Ensure that Employee labor classes, wages, benefits, and billable rates are consistent with company guidelines
Ensure that all employee labor classes, benefits, and billable rates are accurate and that any changes are communicated to the accounting team
Oversee the operations and profitability of the Southeast General Conditions Warehouse, for both materials and rentals
Qualifications
Bachelor's Degree
5-10 years of Commercial business development and operations experience in the construction industry ideally within assigned region
A deep understanding of the business of the clients within the Southeast Region
Demonstrated leadership skills, highly positive outlook, flexible, team building experience
Must possess Liberty's Core Values: Passion, Integrity, Hard Work and Professionalism
Energetic, enthusiastic self-starter with excellent verbal and written communication skills and an eye for detail
Outstanding team player with excellent interpersonal skills
Ability to work in a fast paced environment
Working Conditions
While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.
EEO Statement
Liberty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Liberty will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Liberty.
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$99k-171k yearly est. 3d ago
Restaurant General Manager
de Foods (KFC
General manager job in Massachusetts
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant GeneralManager position. As a Restaurant GeneralManager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
$54k-81k yearly est. 13d ago
General Manager
Major Food Brand 3.4
General manager job in Burlington, MA
Parm Fund MA, 75 Middlesex Turnpike, Space 1540, Burlington, MA 01803, USA
MFG is hiring a passionate, driven hospitality leader to maintain the highest standards of hospitality. We are hiring a GeneralManager to join our team at Parm.
Responsibilities
Schedule and appoint tasks and responsibilities to staff as directed by leadership team
Ensure policies are upheld
Offer and inspire exemplary guest service
Other responsibilities to ensure ease of operations
Requirements
Bachelor's degree in Hospitality Management, Business, or related field preferred
Culinary certificate or comparable experience working in culinary roles preferred
Previous experience performing new restaurant opening responsibilities such as training and motivating new employees into a high-performing team and implementing new systems, policies, and procedures strongly preferred
Proven team player willing to roll up your sleeves - a good leader should be willing and able to do whatever he or she asks of their team
Must exemplify the highest standards in honesty, integrity, humility and leadership
Benefits
We offer competitive salary, medical/dental/vision insurance, Team Member Referral program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG.
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$67k-135k yearly est. 4d ago
Landscape Construction Operations Manager
Outerland
General manager job in Mashpee, MA
Outerland is a team of dedicated outdoor professionals committed to delivering a high standard of service, through our focus on the client experience. We prioritize what is routinely considered secondary to the service provided by focusing on people first - our clients and our employees. We nurture the growth and aspirations of our team, knowing that happy, fulfilled people result in great service. By assembling good people who come together as a team, we consistently deliver an unrivaled experience for our clients.
Role Description
We are in search of an Operations Manager to oversee and grow our construction team. The operations manager will spend the majority of their time on job sites, actively working with crews to execute projects while training and developing the team around them. The performance of an operations manager will be judged upon the following deliverables
Project Execution
Work hands-on with the field staff to execute the project scopes of work, including, but not limited to:
Site prep and grading
Hardscape and masonry
Softscape installations
Irrigation, lighting, and drainage
Ensure both the quality and timeliness of work performed
Develop the skills of the team through on-the-job training
Demonstrate best practices for organization, care of equipment, work ethic, and client communication
Provide foremen with clear, executable plans for their jobs
Perform layout of job sites and properly set elevations and grades
Manage handoff between hardscape and softscape crews
Monitor crews for proper execution based on Outerland's SOPs through regular daily and weekly check-ins until project completion
Personnel Management
Hire, manage, and maintain a staff of high-performing team players who uphold the company values and contribute to the high performance of the construction team. Included within this responsibility is:
Hire staff to fulfill the needs of the construction team, while monitoring the crew's average wage to make sure it stays within budget
With the support of the PM, ensure all HR paperwork is completed in a timely manner in conjunction with the Director of HR. Paperwork includes
Manage staff's compliance with Outerland Policies, including but not limited to, attendance, safety, and care of equipment
Equipment and Fleet Management
Oversee the utilization of equipment to ensure it is properly used and maintained, and that equipment expense is carefully controlled within budget.
Manage the care of shared construction equipment
Verify that all equipment is being properly maintained through regular inspection
Ensure all foremen are completing DOT circle checks daily
Train all employees in the proper use and maintenance of equipment prior to use.
Snow Management
Fulfill a management role in snow removal. This includes working at all hours and days of the week as needed.
Available Benefits:
401(k) matching
Medical/Vision/Dental Insurance
Paid time off (PTO)
Certification Reimbursement
Uniform Reimbursement
Career Advancement
Qualifications:
10+ years of experience in residential landscaping installation, including hardscape, masonry, irrigation, and softscape
Hoisting License and DOT Card
Previous experience with Landscape or Construction Management.
Extreme attention to detail and fantastic organizational skills
Extensive managerial experience and a passion for developing, training, and mentoring teams.
Outstanding communication and interpersonal skills.
General computer skills
In-depth knowledge of landscape construction procedures, materials, and project management principles.
Ability to work effectively with individuals of diverse backgrounds, knowledge, and skill levels.
Job Type: Full-time
$75k-119k yearly est. 4d ago
General Manager
Bostonhealth 3.5
General manager job in Boston, MA
Boston Health AI (BHAI) is a global health-technology company building the world's leading AI-powered clinical operations platform-designed by physicians, validated in real-world clinical environments, and engineered for global scale. We help hospitals and health systems reduce clinician burden, streamline workflows, enhance documentation, and improve patient outcomes.
Pakistan is our largest and fastest-growing implementation hub. We partner with leading private and public institutions across the country and are expanding rapidly. We are now seeking a GeneralManager (Pakistan) to lead, strengthen, and grow all aspects of our presence in Pakistan.
Role Summary
The GeneralManager (Pakistan) is the senior-most leader based in the country, responsible for the full spectrum of Boston Health AI's Pakistan operations-including business development, implementation and deployment, customer success, HR, finance, operations, and government relations.
This leader must be able to operate confidently at all levels-from hospital CEOs, CMOs, and CIOs, to ministerial-level government officials, board-level stakeholders, clinicians, and global executive teams. This is a hands‑on, execution‑driven, startup leadership role ideal for someone with deep healthcare experience, strong operational management capability, and a willingness to work in a fast‑paced, AI‑enabled environment. Physician leaders are welcome but not required.
Key Responsibilities 1. Country Leadership & Strategy
Lead the vision, strategy, and execution of BHAI's Pakistan operations.
Own annual operating plans, KPIs, budgets, and the market growth roadmap.
Serve as the senior-most representative of Boston Health AI in Pakistan-with authority and responsibility for all on‑ground functions.
Represent the company with senior hospital executives, ministerial‑level government authorities, board‑level partners, and strategic institutions.
Build a mission‑driven, respectful, professional, and high‑performance culture.
2. Business Development & Partnerships
Oversee Pakistan business development efforts and work closely with the Regional Head of Business Development to expand partnerships, strengthen relationships, and secure new engagements.
Cultivate strong ties with hospital CEOs, CMOs, CIOs, clinical departments, health systems, and public‑sector partners.
Lead major BD and strategic growth conversations with support from the global leadership team.
3. Implementation & Customer Success (Primary Accountability)
Serve as the operational and implementation lead for Pakistan, especially during this transition period.
Oversee deployment, workflow integration, provider onboarding, adoption, and performance tracking.
Build, manage, and strengthen the Pakistan Implementation Team, including hiring strong managers and coordinators.
Ensure high‑quality execution, rapid escalation resolution, and weekly reporting to the COO and CEO.
Work closely with engineering, product, and clinical teams to share site‑level insights and drive product evolution.
4. Operations, HR, and Financial Management
Lead Pakistan operations including HR, finance, administrative functions, and compliance.
Oversee hiring, onboarding, training, performance reviews, and team culture.
Manage budgeting, invoicing, vendor contracts, and financial discipline.
Respond effectively to high‑level operational and financial queries.
Ensure compliance with Pakistan labor laws as well as BHAI global policies and standards.
5. Government & Institutional Relations
Engage government bodies, healthcare authorities, regulators, and ministerial‑level stakeholders on behalf of Boston Health AI.
Manage sensitive relationships and advance institutional partnerships.
Support policy alignment, pilots, and government‑supported initiatives.
6. Global Coordination & Cross‑Functional Leadership
Coordinate closely with the CEO, COO, CTO, and functional heads across engineering, product, strategy, and clinical operations.
Collaborate with global consultants, advisors, and international partners.
Maintain smooth communication channels between Pakistan operations and global leadership.
7. Compliance, Ethics, and Culture
Ensure all activities comply with ethical standards, confidentiality rules, data protection regulations, and contract obligations.
Promote a culture of integrity, humility, excellence, and professionalism.
Foster a lean, non‑bureaucratic, AI‑enabled operating model focused on efficiency and impact.
8. Clinical & Engineering Coordination for Product Evolution
Work closely with the Clinical Lead to ensure HAMI is continuously shaped by real‑world clinical workflows, physician needs, and patient safety considerations.
Partner with the Engineering & AI Lead to translate on‑ground insights into clear product requirements, feature requests, workflow enhancements, and technical priorities.
Serve as the primary conduit for directional feedback from Pakistan's hospitals, clinicians, frontline users, and administrators-ensuring that HAMI remains deeply responsive to patient needs, aligned with physician expectations, and seamlessly integrated into facility operations.
Champion continuous improvement by providing structured, data‑driven insights from deployments, usage patterns, and clinical performance metrics.
Ensure Pakistan's learnings inform the broader product roadmap, helping HAMI remain one of the world's most advanced, clinically credible, and operationally effective AI solutions for healthcare.
Qualifications Required
10+ years of progressive leadership experience in healthcare, hospital operations, health systems management, or related sectors.
Experience managing large teams, including physicians, clinical staff, operational teams, and technical personnel.
Deep understanding of Pakistan's healthcare ecosystem (private and public).
Proven ability to engage senior hospital executives, government officials (including at the ministerial level), board members, and key stakeholders.
Demonstrated ability to manage cross‑functional teams and coordinate with global leadership.
Strong understanding of healthcare technology and willingness to dive deep into AI tools and digital workflows.
Ability to respond to complex financial, operational, and strategic queries.
Excellent communication, negotiation, and relationship‑building skills.
Ability to travel extensively within Pakistan and internationally (U.S. and GCC required).
Startup mindset: resourceful, cost‑conscious, AI‑enabled, fast‑moving, and comfortable with ambiguity.
Preferred
A physician leader (MBBS or equivalent) is welcome but not required.
Experience with digital health, AI‑enabled tools, clinical workflow technology, or enterprise IT systems.
Familiarity with EHR workflows, clinical documentation, and health IT implementation.
Prior experience working with CIOs, CMOs, department heads, and large healthcare networks.
Personal Attributes
Mission‑driven and committed to improving healthcare quality and access.
Hands‑on leadership style with strong operational discipline.
Professional, approachable, humble, and emotionally intelligent.
Strong sense of ownership and accountability.
Thrives in flat, fast‑paced, high‑growth environments.
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$67k-134k yearly est. 19h ago
General Manager
Lepley Recruiting Services
General manager job in Boston, MA
GeneralManager - Operations
Join a trusted national leader in home improvement and make your mark on a growing market.
Are you ready to take the next step in your career with a company known for quality, customer satisfaction, and continuous growth? We're seeking a GeneralManager to oversee day-to-day operations and drive strategic performance across multiple departments. This is a key leadership role that combines operational excellence, financial management, and team development in a fast-paced, customer-focused environment.
What You'll Love About This Opportunity
Comprehensive health benefits with quick enrollment (medical, dental, and vision)
Paid time off and holiday pay
Wellness and employee support programs
Career growth and professional development opportunities
Performance-based incentive program
A strong, stable company culture that values people and results
Key Responsibilities
Lead and grow a high-performing team across Sales, Installation, Warehouse, Accounting, and Customer Service.
Drive profitability by managing and optimizing all aspects of the market P&L.
Develop and execute strategies to improve operational efficiency, quality, and customer satisfaction.
Ensure full compliance with company policies, safety standards, and operational procedures.
Oversee inventory accuracy across warehouse, field, and in-transit materials to maintain smooth installation and fulfillment processes.
Partner with regional and corporate leadership to plan staffing, budgeting, and expansion initiatives.
Collaborate with cross-functional departments on process improvements and best practices that support long-term growth.
Champion a culture of accountability, continuous improvement, and exceptional customer experience.
Perform additional leadership duties as needed to support the business.
What You Bring
5+ years of progressive operations and/or leadership experience in facilities, warehousing, logistics, or home-improvement industries.
Minimum of 3 years in sales leadership and 2 years in management or people-leadership roles.
Bachelor's degree or equivalent work experience.
Strong business and financial acumen, with the ability to analyze data and make sound, timely decisions.
Proven ability to lead diverse teams, manage competing priorities, and deliver measurable results.
Exceptional communication, organizational, and problem-solving skills.
Proficiency with Microsoft Word, Excel, PowerPoint, and other web-based business applications.
A hands-on leader who thrives in both office and field settings, supporting teams and customers alike.
Ability to lift or move up to 25 pounds and perform all essential functions with or without reasonable accommodation.
About the Company
This position is with a nationally recognized home-improvement company that has built its reputation on quality products, professional service, and a customer-first philosophy. The organization continues to expand its market presence and offers exceptional opportunities for growth to leaders who are ready to make an impact.
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$59k-113k yearly est. 1d ago
General Manager- Discovering King Tut's Tomb
Imagine 4.5
General manager job in Boston, MA
We are a group of passionate creative professionals who design, produce, and operate engaging exhibitions and attractions around the world.
Our mission is to entertain, educate, and enlighten audiences with captivating immersive experiences. We firmly believe in the power of storytelling, hands‑on interactivity, and experiential design to create transformative journeys.
GeneralManager: Exhibit and Retail Operations Position Scope
The GeneralManager is responsible for overseeing the daily operations of the exhibit, retail, and photo departments within the venue, ensuring a seamless and high‑quality guest experience. This role includes supervising cast members, maintaining operational standards, enforcing safety protocols, and driving both revenue and operational efficiency. The GeneralManager collaborates closely with senior leadership to implement company initiatives and support long‑term business success, while maintaining a strong focus on day‑to‑day operational excellence.
Oversee daily exhibit and retail operations to ensure efficiency, safety, and a high‑quality guest experience.
Supervise, coach, and support staff while fostering accountability and teamwork.
Manage scheduling, staffing levels, and labor allocation to match operational needs. Drive revenue growth through sales initiatives, suggestive selling, and guest service excellence.
Monitor and control operational expenses while implementing cost containment practices.
Ensure the exhibit and retail spaces are clean, safe, and aligned with company standards.
Conduct regular walkthroughs to ensure facility upkeep, maintenance, and compliance.
Ensure safety compliance and checks throughout the duration of the attraction's operation.
Collaborate with onsite technical teams to address interactive or scenic needs.
Support onboarding and training efforts to build team knowledge and engagement. Communicate effectively with senior leadership, providing updates on key operational metrics.
Assist in planning and coordinating operational traffic flows to improve the guest journey.
Act as a point of contact for guest concerns and professionally resolve issues.
Maintain positive working relationships with vendors, partners, and venue staff.
Daily and Monthly Responsibilities
Oversee opening, daily operations, and closing procedures for exhibit and retail areas.
Partner with local service providers for cleaning, utilities, trash removal, and other operational needs.
Monitor sales, guest satisfaction, and operational KPIs; recommend improvements as needed.
Provide leadership and direction to the onsite team from pre‑opening through load‑out. Ensure compliance with safety procedures and all applicable company policies, federal, state, and local laws and regulations.
Participate in regular operational meetings to share updates, best practices, and team performance.
Prerequisite Knowledge, Skills, and Abilities
5 years of leadership or management experience in operations, retail, attractions, or hospitality.
Strong knowledge of customer service, staffing, and employee management practices.
Ability to plan, organize, and manage daily operations for efficiency and productivity.
Experience with budgeting, cost control, and revenue management.
Strong problem‑solving skills and ability to adapt to changing operational needs.
Excellent communication, leadership, and interpersonal skills.
Ability to balance multiple priorities in a fast‑paced environment. Proficiency in Microsoft Office and POS systems.
Physical and Mental Requirements
Comfortable working in high‑pressure or fast‑paced environments.
Ability to stand and walk for prolonged periods.
Ability to sit for long periods.
Ability to lift up to 25 lbs. occasionally.
Correctable vision and hearing.
Skilled in the use of computer and office equipment.
Manual dexterity to operate a computer and other office equipment.
Clear verbal communication skills and ability to interact with guests and staff effectively. Capability to read, write, and communicate effectively in English as required for job duties and safety requirements.
Must be able to work flexible schedules, including evenings, weekends, and holidays.
This is not intended to be all‑inclusive, and the employee will also perform other reasonably related duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
The pay range for this role is:
70,000 - 70,000 USD per year (TUT Boston)
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$46k-63k yearly est. 4d ago
General Manager
Restore Hyper Wellness-RHWS022
General manager job in Lynnfield, MA
Benefits
401(k)
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Paid time off
Vision insurance
Wellness resources
Benefits/Perks
A competitive salary plus bonuses
Flexible Schedules
Casual Dress-code
Fun, wellness-focused work environment
Company Overview
Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.
Job Summary
Restore is seeking a GeneralManager with strong leadership skills and a knack for business development and sales. If you thrive in an entrepreneurial environment and have a background in the health and wellness or retail landscape, we want to meet you.
As a GeneralManager, you'll play an integral role in cultivating and maintaining the Restore culture. You'll have the opportunity to build your own team, train and coach them to be successful wellness professionals, and become part of the health and wellness community. This is your chance to join Restore on a mission to help people feel better so they can do more of what they love.
Responsibilities
People Management
Lead performance management activities with each staff member, including setting goals, ongoing coaching, career development, and performance reviews.
Assist in selecting and developing high-performance employees for additional responsibilities and internal profitability.
Partner with the corporate HR department to identify and interview potential high-performance employees during the recruiting process.
Oversee onsite onboarding and the training of new employees, including but not limited to the verification of I-9s, completion of new hire checklists and paperwork, and all mandatory compliance and specialized Restore training.
Ensure 100% completion of all required ongoing training (monthly and annually) per Restore compliance standards.
Lead and influence managerial staff through motivation, leveraging individual strengths to ensure maximum productivity, and aligning the team on goals and expectations.
Enforce store policies, procedures, and productivity standards.
Monitor and formally document staff performance/behavior with the support of the HR Department.
Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.
Audit and verify payroll information for each pay cycle and ensure staff commissions, bonuses and tips are accounted for.
Conduct regular staff meetings to communicate promotions, goals, trends, and other relevant information.
Operations Management
Maintain a safe, clean and secure environment for all guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating and safety standards.
Communicate any equipment maintenance or construction needs to lead and help oversee repairs.
Accept guidance and collaborate with your supervisor to ensure optimal store performance and staff development.
Ensure an exceptional store experience that engages and retains customers.
Be flexible with your schedule - you'll work hours based on business needs and store operating hours. This will include some weekends and holidays.
Make timely and effective decisions regarding customer service issues.
Daily reporting of appointments, revenue, and inbound/outbound calls.
Report all safety and medical incidents through formal in-store communication and to the corporate team.
Sales & Marketing
Drive store sales through membership, packages, and retail opportunities while adhering to sales success metrics.
Maintain a strong local presence through partnerships with community and business organizations.
Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in Restore's services.
Lead store team in service and product knowledge and motivate them to meet and exceed sales goals.
Manage the proven sales process and work to exceed all sales while maintaining budgetary targets.
Manage local grassroots marketing and prospecting initiatives. Solicit, coordinate and participate in community events.
Set daily, weekly and monthly goals across all services to ensure clear expectations for staff and the success of overall store performance.
Maintain and track active marketing efforts through events, B2B, word-of-mouth, and social media platforms.
Manage or delegate social media channels for the store to create compelling posts and communicate with guests and leads.
Ensure all lead generation platforms are managed effectively and all marketing campaigns are followed.
Create and maintain a highly engaged group of ambassadors and influencers that promote the store and brand.
Company Culture
Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
Lead and organize staff outings, professional development, and member workshops that build on and enhance Restore's mission, vision, and values.
Qualifications
You've obtained an undergraduate degree or higher.
You love the sales process and have a proven track record of B2B sales.
You have at least three to five years of management experience.
You're passionate about fitness, athletic achievement, and general health and wellness.
Your verbal and written communication skills are on point.
You're a numbers person and can deliver action plans based on key metrics.
You're tech-savvy and have experience processing payroll and creating employee schedules.
You embrace a leadership role and are also a strong team player.
You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
You get joy and fulfillment from helping people feel better and live healthier lifestyles.
You place importance on ethics and integrity and exhibit this every day.
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$58k-112k yearly est. 4d ago
Growth-Driven General Manager for Elite Club
JLR Associates
General manager job in Marlborough, MA
A privately owned athletic club in the New England region is seeking a GeneralManager to oversee an extensive repositioning operation. The ideal candidate will possess proven success in multi-sport management, showcasing strong emotional intelligence and financial acumen. Key responsibilities include driving membership growth, enhancing member experience, and managing operations and finances effectively. This role emphasizes collaboration with ownership to foster a high-performance culture, ensuring all programming aligns with long-term strategic goals.
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$59k-113k yearly est. 1d ago
General Manager - 276 Turnpike Road, Route 9-East at Domino's Franchise Westborough, MA
Itlearn360
General manager job in Westborough, MA
ABOUT THE JOB
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you\'ve always done it. Well maybe it\'s time you moved up. You want to be the boss? Well now\'s your chance - Domino\'s Pizza is hiring bosses - more specifically generalmanagers. It\'s a tough job, one that needs a natural like you. Of course, you\'ll need some skills - judgment, math and the ability to multitask.
You\'ll be working for a company that\'s fun and flexible. Not to mention, it\'s work experience you\'re going to use for a long time to come. You\'ve had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you\'ve got. Apply now!
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$59k-113k yearly est. 1d ago
General Manager- DCU Center
Legends Global
General manager job in Worcester, MA
GeneralManager- DCU Center page is loaded## GeneralManager- DCU Centerlocations: Worcester, MAtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R100117311**POSITION:** GeneralManager**DEPARTMENT:** Administration**REPORTS TO:** Regional Manager/Regional Vice President/Senior Vice President**FLSA STATUS:** Salaried, Exempt**LEGENDS GLOBAL**Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.**Join us!****THE ROLE**This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations at the DCU Center.**Essential Duties and Responsibilities*** Aggressively promotes the use of the facility to maximize its utilization.* Provides for control of the day-to-day operations, assuring the coordination of plans, programs, and events.* Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.* Negotiates and oversees all Collective Bargaining Agreements.* Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facility.* Coordinates facility involvement with the City of Worcester, Worcester Regional Chamber of Commerce, Discover Central MA (CVB), the Downtown Worcester BID, as well as other appropriate agencies* Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.* Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.* Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.* Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.* Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, activity schedules, attendance projections, etc.* Other duties as assigned.**SUPERVISORY RESPONSIBILITIES**Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.**QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Education and/or Experience*** A bachelor's degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.* Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within an Arena and/or Convention Center.**Skills and Abilities*** Developed successful relationships with organizers of events and various community interest groups is critical.* Demonstrated entrepreneurial focus and commitment to the customer and the ability to instill this focus and commitment in all department personnel, in-house vendors, and support personnel.* Ability to evaluate service delivery, organizational structures, and operating capability, as well as recommending innovative organizational changes.* Effective written and verbal communication especially comfortable with public speaking.* Experience in developing and managing the budgets of arenas and/or convention facilities.* Additionally, possess superior interpersonal and communicative skills to provide professional expertise and guidance to enable the facility owner(s) and tourism officials to consider policy issues in an informed, anticipatory, and timely manner.* Solid personnel management and labor relations skills.* Be familiar with, and committed to, relevant goal setting (with accountable benchmarks) and strategic planning processes.* The individual must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry.**COMPENSATION**Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.**WORKING CONDITIONS**Location: On Site - DCU Center, Worcester, Massachusetts**PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**NOTE:**The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.*Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.*Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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$59k-113k yearly est. 2d ago
General Manager, Haverhill
Marston's PLC 4.3
General manager job in Haverhill, MA
We're looking for a GeneralManager for a premium pub in Haverhill. Salary up to £42,000 plus bonus and a generous benefits package.
Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great GeneralManager to take charge at the Flying Shuttle in Haverhill and lead the team to success!
What you get from us:
You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:
Additional earnings potential through bonus and incentive schemes
Marston's Cheers Platform, giving you access to discount at major retailers
Access to a pension plan
On-site accommodation
Private healthcare
Award winning training and development
About the pub
Situated on the outskirts of Haverhill, close to Cambridge, the Flying Shuttle is a lovely food-driven pub offering the Marston's 'Signature' Menu.
The pub is currently achieving weekly sales of around £20,000 split 60/40 in favour of food and has a full senior team in place which includes two Assistant Managers and a Head Chef. The pub offers a cosy atmosphere for both drinkers and diners, with a dog-friendly bar area, fireplace and elevated menu, there is plenty of trade to tap into. It also benefits from a beer garden, perfect for drawing in the summer trade, as well as customer car park. A commercially minded GeneralManager with strong marketing skills could see this pub thrive. There is also 3 bedroom accommodation available with this opportunity.
Have you got what it takes?
It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a ‘lead from the front' mentality and passion for nurturing your team.
As a GeneralManager you'll:
Care about finding, growing and engaging your team.
Be accountable for running all aspects of your pub.
Be passionate about doing the right thing for your staff and your customers.
Dream big and think differently about new ways to increase sales and growth.
Celebrate and create a buzz by sharing enjoyable experiences.
Are we right for you?
From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our GeneralManagers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open.
Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.
Marston's. Where people make pubs.
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$56k-85k yearly est. 3d ago
General Manager - High-Volume Pizzeria Growth Leader
McInnis Inc.
General manager job in Boston, MA
A reputable restaurant chain in Massachusetts is seeking an experienced GeneralManager to oversee restaurant operations, ensure high hospitality standards, and mentor staff. Ideal candidates should have at least 5 years of leadership experience in restaurant operations, a strong financial background, and a passion for quality food. This full-time position offers a competitive salary starting at $80,000 and benefits including health insurance and paid time off.
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$80k yearly 4d ago
Regional Manager
Hilti (Canada) Corporation 4.0
General manager job in Boston, MA
Relationships That Drive Results. Success That Lasts.
The Regional Manager (RM) leads, motivates, and inspires a diverse team of Account Managers through implementation and execution of organizational strategies in a pre‑determined geography/region. This leader cultivates a high‑performance culture by coaching, developing, and empowering their team to achieve their full potential and leads initiatives to increase engagement and retention. This role spends up to 70% of the time with their team and customers in the field to deliver on their region's key performance indicators (KPIs) as defined by the Market Organization (MO).
This position will support Eastern Massachusetts, Rhode Island, Southern New Hampshire, and the Hartford area.
What You'll Bring
Bachelor's degree, preferably in engineering, business, or a relevant field, or equivalent relevant experience (required).
Minimum of three (3) years' experience in a direct people‑leader role (required).
Strong presentation, communication, and interpersonal skills.
Experience in coaching Time and Territory Management (TTM), including zoning a territory by previous customer sales and future potential, creating/owning daily schedule, and sales productivity tools.
Experience coaching salespeople how to identify and select top potential accounts within a sales territory and manage, analyze, and develop business plans of customer database to effectively maintain and grow sales.
Proficiency in C‑Suite sustainable value‑based selling.
Ability to collaborate and communicate effectively in‑person and virtually in a matrix organization.
Experience in managing and maintaining company assets.
Competency in Microsoft (MS) programs (Excel, PowerPoint, Outlook, Teams, and Word) and prior experience coaching on how to use MS programs.
Competency in SFDC preferred.
Legal Notice
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Combination of home office, meetings, driving company vehicle to make sales calls at customer offices, and making jobsite visits will be required. Occasional overnight travel may be required.
Adverse Working Conditions
Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year.
Depending on geography, employees may be exposed to adverse heat or cold.
Construction jobsites may also expose Regional Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites.
Safety Equipment Required
Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, OSHA, and General Contractors.
Physical Requirements
Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product.
Regional Managers are required to demonstrate how to properly operate Hilti construction tools and how to properly install Hilti construction fasteners.
Must have valid U.S. driver's license and comply with Hilti North America Fleet Safety Policy requirements.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
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$151k-252k yearly est. 4d ago
General Manager
Major Food Brand 3.4
General manager job in Boston, MA
NewBury Rooftop LLC 15 Arlington St Boston, MA 02116, USA
Ideal candidate must have experience in high volume, fine dining restaurants. You'll become part of a team that has successfully owned & operated restaurants in New York City, Las Vegas, Hong Kong and Miami. You'll be working directly with our owners and senior leadership to launch a new concept. This is an opportunity to showcase your talents and help build a brand!
The restaurant generalmanager will be responsible for the successful day-to-day operation of the restaurant, including hiring/staffing, training, financial/P&L.
Responsibilities
Constant Improvement of FOH operations
Store-level recruitment
Manage Inventory
Manage Employee Schedules
Enforcing all standards of service
Qualifications
5+ years of progressive hospitality experience required
Strong food and beverage knowledge
Outstanding Service Skills
Know how to be serious and passionate about your work while having fun.
Incredible Work Ethic
Self Motivated
Experience managing large scale restaurants a plus
Knowledge of the Boston restaurant industry a plus
Benefits
We offer competitive salary, medical/dental/vision insurance, TransitChek discount, Referral Rewards program, a generous dining program, and progressive paid time off. We offer many opportunities for growth and development for those who show long-term commitment to their role and MFG.
Major Food Group considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Major Food Group is an equal opportunity employer.
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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$67k-135k yearly est. 4d ago
KFC General Manager - Referral Bonus $100
de Foods (KFC
General manager job in Newton, MA
Restaurant GeneralManager
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant GeneralManager position. As a Restaurant GeneralManager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
$59k-113k yearly est. 13d ago
Premium Pub GM | Lead Growth, Team & On-site Housing
Marston's PLC 4.3
General manager job in Haverhill, MA
A leading pub company in Haverhill is looking for a GeneralManager to lead a premium pub, the Flying Shuttle. The role requires strong leadership and marketing skills to increase sales in a pub focusing on food and drink. The position offers a salary of up to £42,000 plus bonuses, on-site accommodation, and a generous benefits package in a welcoming environment. Join a focused team where you can grow and thrive in your career while engaging with customers and staff.
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$56k-85k yearly est. 3d ago
General Manager - Boston Seaport
McInnis Inc.
General manager job in Boston, MA
At Sally's Apizza we have been creating New Haven Style Apizza since 1938 and are now expanding to locations across the United States. Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sally's draws pizza fans from around the world. We hand‑craft authentic pizza in custom‑designed ovens, using the original recipes. Sally's mission is to make great pizza available to everyone.
With Sally's growth, comes new opportunities from management to corporate roles. We offer coaching, training and promotion within giving you a path to pursue your future career goals.
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DESCRIPTION
Sally's Apizza is looking for an experienced, responsible GeneralManager with a background in restaurant management. The ideal candidate should be energetic, personable, engaging, and understand the technical aspects of great hospitality. Must have a flexible schedule, experience in a high-volume setting, and be willing to roll up your sleeves to get “hands‑on.”
Ability to work on your feet 8‑10 hours per day
Able to be scheduled any day of the week, opening, or closing
Available to work on holidays (except Thanksgiving and Christmas because Sally's is closed)
Basic understanding of the Microsoft suite of programs
As the GeneralManager your responsibilities include...
Fully understand and embody the Sally's Apizza culture and the historical evolution of the brand
Mentor, teach, and train Managers and hourly staff to perform at a high level and exceed expectations while building relationships with employees that foster loyalty and teamwork.
Be responsible for all aspects of restaurant operations including but not limited to food and beverage execution, quality control, service, cost control, labor, and profitability.
Meet budgeted goals related to projected revenue, cost of goods, labor, and all other operating expenses.
Be responsible for weekly profit and loss analysis, inventory, ordering, and production
Manage weekly labor cycle by producing revenue projections, staffing matrices, staff scheduling, and theoretical vs actual labor analysis.
Maintain and manage in-house CRM platform to ensure customer relations visibility while ensuring guest satisfaction, retention, and recovery.
Work directly with the Manager of Training on the education and training of all team members on the core company curriculum, procedures, and policies.
Maintain the appearance, cleanliness, and upkeep of the restaurant in line with budgeted targets.
Ensure that all food and beverage preparation areas and employees maintain and comply with the highest standards of public health, sanitation, and safety.
Enforce all handbook policies and standards set forth by the company.
Develop and maintain relationships with food and beverage vendors and ensure that all purchases are made leveraging purchasing power and confirm that all negotiated prices and terms are achieved and realized.
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JOB REQUIREMENTS
Technical:
Strong Computer Skills (Microsoft Office, Brink, 7Shifts POS preferred)
Ability to do theoretical costing around food, purchasing, and labor.
Language: English, Basic Spanish (preferred but not required)
Experience:
A minimum of 5 years of proven success as a leader in restaurant operations.
A background including best‑in‑class restaurant experience along with a constant desire to stay on top of current food trends and deliver impeccable hospitality.
Must possess a strong financial acumen, command of a P&L, and the ability to effectively interpret reporting.
Certifications: ServeSafe Certified
Work Environment: This hands‑on position requires 80% of the work week to be spent actively engaged in running culinary operations. Must be able to work on your feet for up to 10 hours at a time and be able to lift at least 50 lbs. Must be able to travel within your region and outside your region 50% of the time.
Attention To Detail: Taking responsibility for a through and detailed method of working.
Financial Awareness: Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.
Functional Expertise and Usage: Acquiring and applying functional knowledge in an area of specialty that is not technical-For example, Operations, Finance, and Human Resource Management.
Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Integrity: Upholding accepted social and ethical standards in job‑related activities and behaviors.
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SALARY & BENEFITS
Starting at $80,000/ year, Depending on Experience
Dental insurance
Employee discount
Health insurance
Vision insurance
Short‑term Disability
Long‑Term Disability
Group Life
Sick Time & Vacation Time or Paid time off
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DETAILS
Full Time, In‑Person, Day, Evening & Weekend availability
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SALLY'S CORE VALUES
Obsession for Apizza: True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day.
Commitment to Our Guests: Demonstrate warmth and care while creating memorable moments of hospitality for all guests.
Strength of Character: Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests.
We Are Hungry: We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable.
Pre‑employment Background Check, Drug Screen, and References are required.
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