How to hire a general manager of operations

How to hire a general manager of operations, step by step

Here's a step-by-step general manager of operations hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a general manager of operations job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new general manager of operations
• Step 8: Go through the hiring process checklist

What does a general manager of operations do?

Post a general manager of operations job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the general manager of operations you need to hire. Certain general manager of operations roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect general manager of operations also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list presents general manager of operations salaries for various positions.

   Type of General Manager Of Operations	Description	Hourly rate
   General Manager Of Operations	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$23-79
   Operations Support Manager	Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others... Show more	$22-63
   Operations Program Manager	The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures... Show more	$37-75

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Develop Team
   • Financial Statements
   • Logistics
   • Payroll
   • Continuous Improvement
   • Oversight
   • Human Resources
   • Personnel Processes
   • Inventory Control
   • Training Programs
   • Direct Reports
   • Loss Prevention
   • R

   Check all skills

   Responsibilities:

   • Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
   • Establish company's social network presence via Facebook.
   • Install, maintain, and support all hardware components ranging from scanners, POS devices and BMI readers.
   • Experience with various cash/credit management, facility monitoring, processing, digital signage, POS and remote ticketing systems.
   • Implement corporate program to increaselikes and interactions on station Facebook pages.
   • Coordinate office management, reporting, accounting, payroll, regulatory compliance and financial responsibility.

   More general manager of operations duties

3. Make a budget

   Including a salary range in your general manager of operations job description helps attract top candidates to the position. A general manager of operations salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a general manager of operations in Oklahoma may be lower than in New Jersey, and an entry-level general manager of operations usually earns less than a senior-level general manager of operations. Additionally, a general manager of operations with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average general manager of operations salary

   $89,522yearly

   $43.04 hourly rate

   ---

   Entry-level general manager of operations salary

   $48,000 yearly salary

   Updated December 18, 2025

   Average general manager of operations salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$121,188	$58
   2	Washington	$115,067	$55
   3	New York	$111,324	$54
   4	California	$109,937	$53
   5	Massachusetts	$100,018	$48
   6	District of Columbia	$99,793	$48
   7	Nevada	$95,303	$46
   8	Virginia	$91,754	$44
   9	Maryland	$88,062	$42
   10	Pennsylvania	$87,840	$42
   11	North Carolina	$87,003	$42
   12	Arizona	$85,040	$41
   13	Minnesota	$83,749	$40
   14	Texas	$82,874	$40
   15	Colorado	$79,412	$38
   16	Illinois	$76,397	$37
   17	Georgia	$69,421	$33
   18	Florida	$63,651	$31
   19	Arkansas	$58,790	$28

   Average general manager of operations salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Yuma Regional Medical Center	$189,026	$90.88
   2	Bain & Company	$160,019	$76.93	1
   3	Open Society Foundations	$156,586	$75.28
   4	Tesoro	$154,194	$74.13	2
   5	Apple	$153,690	$73.89	32
   6	Google	$151,721	$72.94	130
   7	Nektar Therapeutics	$137,326	$66.02
   8	Hospira	$133,416	$64.14
   9	Microsoft	$132,046	$63.48	61
   10	Helix Energy Solutions Group	$129,934	$62.47
   11	eBay	$129,887	$62.45	34
   12	Yahoo	$129,863	$62.43
   13	Crown Castle International	$129,252	$62.14	1
   14	ByteDance	$128,074	$61.57	2
   15	Ernst & Young	$125,941	$60.55	953
   16	The Tipping Point	$124,822	$60.01
   17	Amazon	$124,253	$59.74	1,465
   18	SAS Institute	$123,855	$59.55	1
   19	Veolia Water Tech	$123,514	$59.38	11
   20	OMNOVA Solutions	$122,907	$59.09

4. Writing a general manager of operations job description

   A job description for a general manager of operations role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a general manager of operations job description:

   General manager of operations job description example

   *SPORTS BAR OPERATIONS GENERAL MANAGER*
   
   Know what it's like to be in the stadium on game day? Then you know what it's like to work at Buffalo Wild Wings. It's fun. It's fast-paced. We're at the top of our game - and we want to keep it that way. So, we're constantly upping the ante, providing the ultimate experience for our fans. And, of course, it's our people that bring that experience to life.
   
   *GAME DAY*
   
   Our Sports Bar Operations General Manager (OGM) is our assistant coach, assisting the General Manager in overseeing all operations within the sports bar. Training? Zone rollouts? Inventory? Sales building? No problem. Get the right tools into your hands and you're ready to dig in. The day to day operations of the sports bar will be part of your primary focus and you'll be responsible for executing your plays along with the sports bar management team.
   
   *WE'LL PROVIDE THE PLAYBOOK, HERE'S WHAT YOU SHOULD BRING TO THE TABLE*
   
   You know the business. You have general knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures, computer operations.
   
   You have the education and experience. You're a high school graduate or similar. Extra points if you bring a bachelor's degree, have 3 years of management experience and previous Front of House (FOH) and HOH/Kitchen management experience.
   
   You're Team focused. You have a passion for training and developing your Team.
   
   *BRAG FACTOR*
   
   You'll be working for the hottest brand around and have tons of fun doing it. What else is in it for you? As an Operations Manager, you'll be eligible for quarterly bonuses, an annual performance based wage review and a comprehensive benefits program. You'll be set up for success right out of the gate. The same vigor that we put into developing sauces for our famous wings, we put into developing and growing our Team Members. If you're hungry for the next step in your career, we'll help you get there. Did we mention that you'll never miss that history-making sports play ever again?
   
   You are applying for work for a franchisee (Franchise Name) of Buffalo Wild Wings, not Buffalo Wild Wings Corporate, or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

   Copy this example

   

5. Post your job

   To find the right general manager of operations for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with general managers of operations they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit general managers of operations who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your general manager of operations job on Zippia to find and recruit general manager of operations candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit general managers of operations, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new general manager of operations

   Once you've selected the best general manager of operations candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new general manager of operations. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a general manager of operations?