General manager of operations resume examples from 2025

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Updated March 26, 2025

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General manager of operations resume

Henry Berry

(240) 555-9226 | hberry@example.com

Los Angeles, CA | 89111 N. Cedar Rd. - 20955

Work experience

2018 - Present
General Manager Of Operations, Best Buy - Los Angeles, CA
- Addressed customer inquiries and resolved complaints Opened a new store location and assisted in recruiting and training new staff.
- Supervised employees to ensure company goals were met by following company dictated procedures.
- Created a unique training program to certify all sales associates that was adopted by all store management.
- Account Management Weekly sales goals Handling cash deposits Register maintenance Monthly and weekly inventory audits Manage 3 workers
- Executed daily operations of store operations.
- Trained new hires on use of Point of Sale system, daily opening and closing procedures, and customer service techniques.
2014 - 2018
Plant Manager, BENCHMARK LANDSCAPE - San Diego, CA
- Standardized best practice operating procedures, improved customer service and inventory management.
- Started a core group of Lean Six Sigma practitioners.
- Elected Safety Committee Chairman; established and enforced safety programs and procedures that eliminated lost time accidents.
- Implemented security procedures and monitoring per internal audit requirements.
- Manage a staff of 12 direct reports and 375 indirect reports.
2004 - 2014
Supervisor, Macy's - San Diego, CA
- Top filling associate for managers when sales floor personnel were needed.
- Coordinate distribution of all incoming communication Executive level coverage of store as needed.
- Partner with Store Management to ensure all policies are understood and executed by store Associates and Executives.
- Handled high end Clientele and resolve customer issues while eensuring high level of customer service satisfaction at all times.
- Ensured operational standards back of house were maintained and timely merchandise flow to sales floor was executed.
- Provided exceptional customer service, processing customer orders, and promoting/suggesting products and services to customers.
1994 - 2004
General Contractor, Clyde Companies - San Diego, CA
- Cared for individuals providing companionship, personal care, or help in adjusting to new lifestyles.
- Performed various tasks of manual labor Followed all safety procedures while operating power equipment
- Contract negotiations, sub-contractor negotiations and construction oversight.

Skills

Oversight
Incident Reports
Direct Supervision
Property Management
Hvac
Customer Relations
Production Personnel
Project Management
Capital Expenditures
Sales Floor

Education

Bachelor's Degree, Business (1986 - 1989)
Ashford University
San Diego,

General manager of operations resume

John Jenkins

(980) 555-4744 | jjenkins@example.com

Boston, MA | 5818 N. First Rd. - 75070

Work experience

2018 - Present
General Manager Of Operations, Town Sports International Holdings - Boston, MA
- Develop and execute monthly, quarterly, yearly and multi-year goals and objectives for departments through strategic planning.
- Trained, coached, championed, and participated in key Human Resources processes.
- Performed and delegate Merchandising sets, RTV's, Ad sets, Price change notices, training and developing team.
- Assisted in data entry, freight deliveries, negatives and pack away procedures for accurate POS inventory.
2015 - 2018
Owner/Operator, Verizon - Boston, MA
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Face to face retail sales and service.
- Led all facets of daily operation which included staffing, accounting, marketing, and associate relations.
2013 - 2015
Team Leader, Whole Foods Market - Boston, MA
- Maintained communication with Store and Regional Leadership about event/issues relating to the team.
- Spearhead HR and training pathways for team members covering storage, seafood product preparation, customer service and TM empowerment.
- Handle Customer complaints and returns following company policy.
- Managed a team of eight other collection agents charged with securing payments or vehicles from past due, chronically delinquent accounts.
2008 - 2013
Credit Analyst, Citi - New York, NY
- Reviewed accounts for Credit Line increases based on their FICO and Behavior Scores.

Skills

Procedures
Mitigate Risk
Business Operations
Payroll
Overall Operations
Direct Reports
Annual Reviews
SQL
Safety Procedures
Loan Applications

Education

Bachelor's Degree, Accounting (2005 - 2008)
New York University
New York,

General manager of operations resume

Richard Matthews

(910) 555-9555 | rmatthews@example.com

Roanoke, VA | 44425 W. First St. - 81984

Work experience

2011 - Present
General Manager Of Operations, Advance Auto Parts - Roanoke, VA
- Reduced payroll and increased production for a $35,000 projected supply chain payroll surplus.
- Delivered excellent customer service by greeting and assisting each customer.
- Opened new store tripled it sales in first year.
2005 - 2011
District Manager, AT&T - Middletown, NJ
- Maintain high standards of customer service and accountability, customer service claims improved 13% YOY.
- Ensured all monthly sales goals for the store and myself were being met.
- Develop and lead a professional retail sales team to ensure achievement of store revenue targets, operational goals and customer satisfaction.
- Completed annual sales goals at 160% to plan.
1995 - 2005
Business Developer, Yelp - New York, NY
- Analyzed advertising trends and provided consultation services for local business owners.
- Exceeded sales goals, stayed ahead of metrics, and handled rejection in stride, in a team-focused environment.
- Created and activated a business development team to specifically sell these new revenue programs to local and national advertisers.
- Designed influential PowerPoint presentations, marketing brochures, flyers and news releases.
1994 - 1995
Business Development Representative, Verizon - New York, NY
- Provided customer service to new and existing customers and ensuring service needs were met in a timely and professional manner.
- Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude.
- Respond to all customer internet equipment orders or billing inquires via inbound calls or emails.
- Utilize through product knowledge to assess customers' Needs and promote full range of residential products and services.

Skills

Retail Locations
Human Resources
Sales Process
Multi-Unit
ROI
Sales Floor
Customer Service
Customer Relations
Prospective Customers
BDR

Education

Bachelor's Degree, Business (1986 - 1989)
DeVry University
Oakbrook Terrace,

General manager of operations resume

Jennifer Perry

(530) 555-7591 | jperry@example.com

Detroit, MI | 83680 E. First Ln. - 64818

Work experience

2020 - Present
General Manager Of Operations, Subway - Detroit, MI
- Handled bank deposits, ordering, hiring and firing.
- Fostered long-term customer relationships to build a large base of repeat customers.
- Supervised and implemented restaurant operations and safety procedures.
- Performed Inventory, bank deposits, ordering of store supplies,employee training, hiring and scheduling.
2010 - 2020
Operations Manager, Motorola Solutions - Chicago, IL
- Managed product development for 2 satellite cellular phones on the Iridium satellite network.
- Managed business development and sales efforts for large-scale, smart card-based mass transit automated fare collection systems.
- Developed and deployed organizational-level project management methodology, improving execution predictability and funding requirements for enterprise-level projects and programs.
- Enhanced product development quality, efficiency, and cycle times by implementing KPI driven development processes for continuous improvement.
- Initiate and oversee development of company website to create an online presence.
2001 - 2010
Executive Assistant, Deloitte - Chicago, IL
- Plan and direct special events and large meetings, managing event budgets and vendor relations.
- Organize and coordinate all aspects of special events.
- Contributed in several ways: Assist with special projects and presentations.
- Assisted with processing of personnel files including benefits, time off, and tax information.
2000 - 2001
Sales Coordinator, Sears Holdings - Hoffman Estates, IL
- Partnered with other sales consultants and cashiers to provide customer service.
- Act as back-up cashier, interact with public; provide excellent customer service/shopping experience.
- Processed Sales Force data base requests, updated CRM records, assist manager with special projects/requests as needed, etc.
- Give great customer service to our Guests.

Skills

Facility
Sales Office
Internal Departments
Scheduling Meetings
Order Entry
Simplification
Conference Calls
ROI
Project Management
Partner Operations

Education

High School Diploma, (2000 - 2000)
,

General manager of operations resume

Julia Gibson

(570) 555-6516 | jgibson@example.com

Norcross, GA | 14373 W. Cedar St. - 43502

Work experience

2018 - Present
General Manager Of Operations, Walmart - Norcross, GA
- Managed overall financial performance of the region by analyzing and reconciling reports.
- Ensured teams achieved 100% project success on-time and within budget, while developing standard procedures and SLAs for success.
2014 - 2018
Owner/Operator, Amway - Norcross, GA
- Set up business meeting with potential customers and business partners.
- Manage an online marketplace enterprise through face to face & online social media networking.
- Introduce products to new customers and develop and maintain customer relations with existing customers.
- Operated all financial aspects of business and human resources, scheduling, training, ordering, and transportation.
2009 - 2014
Consultant, Verizon - New York, NY
- Implement external and internal pre-sales process improvements.
- Ranked within top 20 out of 150 in exceeding sales goals.
- Delivered and coordinated management and employee training programs such as harassment, orientation and performance management.
- Worked as a Support Consultant on various modules like Order Management, Inventory, PO, Receivables, AP & GL.
2005 - 2009
Project Consultant, Lenovo - Chapel Hill, NC
- Project SNAP) 2009-2010 Continue project management of project SOS from 2008.
- Partnered with the business and IT to manage infrastructure projects for the xpedx Infrastructure Project Management Services team.
- Lead operations training team of internal employees and five consultants for training and support of coil processing facilities.
- Project management - producing and delivering various company RFP's and complying with all requirements in a timely and accurate manner.
- Recommend maintenance programs, suggest alternatives and justify plans and procedures which protect the clinic's voice and data network.

Skills

Payroll
Facility
Customer Service
Special Events
Ensure Compliance
Communication
Retail Business
CDL
Data Collection
Setup

Education

Bachelor's Degree, Biology (1994 - 1997)
University of North Carolina at Chapel Hill
Chapel Hill,

How to write a general manager of operations resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in general manager of operations-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some general manager of operations interviews.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical general manager of operations skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some general manager of operations interviews.

Here are example skills to include in your “Area of Expertise” on a general manager of operations resume:

Customer Service
Develop Team
Financial Statements
Logistics
Payroll
Continuous Improvement
Oversight
Human Resources
Personnel Processes
Inventory Control

Training Programs
Direct Reports
Loss Prevention
R
Performance Management
Business Development
Financial Performance
Fryers
KPI
Cost Control

Customer Relations
Inventory Management
Quality Standards
Business Operations
Labor Costs
Performance Reviews
Guest Satisfaction
POS
Business Plan
Cost Reduction

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the general manager of operations position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write general manager of operations experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from general manager of operations resumes:

Work history example #1

Consultant

Robert Half International

Focused on improving accounting processes and procedures for growing commercial jet engine leasing business entity.
Assisted with Infrastructure change as company moved from Houston to centralized offices in Las Colinas and documentation of processes.
Prepared, reviewed and assisted with posting month-end journal entries utilizing PeopleSoft.
Identified and corrected critical processes and procedures overlooked during system implementation and data conversion.
Evaluated virus infected PCs and determined the proper procedures for manage PCs for various organizations.

Work history example #2

Supervisor

Recon Experts

Conducted CPR/First Aid, project safety orientation, OSHA fall protection stand down, and safety leadership workshops.
Conducted all performance evaluations, Payroll approval and processing, SAP conformations, along with retention efforts.
Reorganized, supervised and managed three departments including production engineering, machine shop and facility maintenance.
Managed files, prepared lobby monitor presentations using Microsoft PowerPoint.
Performed Environmental and Facility assessments and corrective actions with environmental and facility OSHA concerns.

Work history example #3

Interpreter And Translator

Translations.com

Completed translations serviced client needs such as internationalization, localization, translation, cultural consulting and multilingual development for Internet Sites.
Translated documents between English and Romanian.
Analyzed and prioritized incoming communications by determining which methods were producing more important and mission relevant information.
Interpreted at an International Conference for the Afghan National Police and International Security Assistance Forces held in Kabul, Afghanistan.
Scored the highest out of 40 linguists on a Pashto language test given by the military.

Work history example #4

General Manager Of Operations

McDonald's

Promoted McDonald's facilities and services through interacting positively with customers.
Quarterbacked the Registered Application Process and the Next Generation Application process for restaurant ownership.
Developed quantitative research questionnaires that measured the outcome of changes introduced into a restaurant's operations.
Prepared and presented PowerPoint presentations to communicate results.
Led internal IT/telephony/data hosting support teams and 3rd party CRM software (on premise and SaaS hosted).

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from general manager of operations resumes:

Bachelor's Degree in business

Ashford University, San Diego, CA

1986 - 1989

Bachelor's Degree in accounting

New York University, New York, NY

2005 - 2008

Highlight your general manager of operations certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your general manager of operations resume:

Certified Food Manager (CFM)
Food Safety Manager Certification
Six Sigma Green Belt
Certified Management Accountant (CMA)
Certified Professional - Human Resource (IPMA-CP)
Certified Sales Professional (CSP)
Certified Manager Certification (CM)
Master Project Manager (MPM)
Sales Management
Certified Construction Manager (CCM)

Updated March 26, 2025

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