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General manager of operations skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Karen Kus,

Aldo Musacchio Ph.D.

General manager of operations example skills

Below we've compiled a list of the most critical general manager of operations skills. We ranked the top skills for general managers of operations based on the percentage of resumes they appeared on. For example, 19.6% of general manager of operations resumes contained customer service as a skill. Continue reading to find out what skills a general manager of operations needs to be successful in the workplace.

15 general manager of operations skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general managers of operations use customer service:

Deliver improved customer service with implementation of customer focused planning for back to school operations and year round textbook buyback activities.
Head of client management, fostering elevated level of customer service, client book building/maintenance and diffusion of customer dissatisfaction.

2. Develop Team

Here's how general managers of operations use develop team:

Develop team members and managers.
Develop teambuilding, technology system, and other training programs to increase employee engagement and skill development.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how general managers of operations use financial statements:

Reviewed financial statements, various reports and other performance data to measure productivity/goal achievement to determine cost efficiency and program improvement.
Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement

4. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how general managers of operations use logistics:

Focused on Supply Chain improvements internationally and domestically, consignment inventories and logistics management as well as restructuring and market penetration.
Coordinated logistics planning for transportation of repaired merchandise in four states utilizing company assets and third party companies.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how general managers of operations use payroll:

Reduced unnecessary costs by developing work schedules based on sales forecasting and reducing overall payroll across departments.
Coordinated office management, reporting, accounting, payroll, regulatory compliance and financial responsibility.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how general managers of operations use continuous improvement:

Embedded a culture of continuous improvement, empowering teams with operational efficiency to leverage staff potential, employee engagement and retention.
Fostered an environment of continuous improvement, employing hands-on management and lean manufacturing methodologies to maximize productivity and minimize operating costs.

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7. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how general managers of operations use oversight:

Developed long-range gas and electric supply strategies including oversight of functions responsible for executing monthly energy requirements and energy purchasing strategies.
Promoted to oversee comprehensive operations for the furniture manufacture, which includes oversight of sales and business development activities.

8. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how general managers of operations use human resources:

Re-structured accounting, human resources and operating procedures to insure maximum profitability, increased sales and productivity and retained employees.
Instituted program in conjunction with human resources to provide continuing professional development training to all administrative and supervisory staff

9. Personnel Processes

Here's how general managers of operations use personnel processes:

Determine staffing requirements and oversee those personnel processes.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

10. Inventory Control

Here's how general managers of operations use inventory control:

Worked closely with distributors while ordering weekly inventory to ensure an adequate supply of goods while maintaining appropriate inventory control.
Managed financial performance, quality service, inventory control, and general daily management of operations.

11. Training Programs

Here's how general managers of operations use training programs:

Directed personnel development and operational upgrades, instituting comprehensive training programs and customized action plans synchronized with corporate goals.
Developed ongoing training programs emphasizing on excellent guest service and all operational procedures.

12. Direct Reports

Here's how general managers of operations use direct reports:

Counseled staff on policy violations and conduct terminations and provide communication and feedback to direct reports.
Created Quarterly Performance Review program and delivered consistently to direct reports and leadership.

13. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how general managers of operations use loss prevention:

Founded a loss prevention department and implemented live monitoring of facilities.
Conducted inventory management and loss prevention.

14. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how general managers of operations use r:

Major customers include Wal-Mart, Target and Toys R Us.
Teach in new and engaging ways through research-based methods Project-based learning differentiated instruction.References for Valerie R MillerDr.

15. Performance Management

Here's how general managers of operations use performance management:

Provided day-to-day performance management guidance: coaching, counseling, career development and disciplinary actions for 25 professionals.
Implemented formal disciplinary action plan, performance management plan and recognition programs that had not previously existed.

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What skills help General Managers Of Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on general manager of operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What soft skills should all General managers of operations possess?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

When we talk to employers, they usually tell you they want students who know how to listen and drive. They want someone who is going to be happy to be in the company, who is going to participate actively in meetings and teams, and who is going to be good at listening and the following guidance.

What hard/technical skills are most important for General managers of operations?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

Lately, employers appreciate software skills to manipulate data, like some knowledge of Python or R, and information visualization software like Tableau. Many companies have their databases in SQL format, and having the capacity to work with it is key. Interestingly, digital marketing and social media skills also get a lot of traction as many employers do not know how to keep and manage a presence in social media, especially in Instagram, and may not be as good as students using tools like Google Analytics.

What general manager of operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young General managers of operations need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for a general manager of operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of general manager of operations skills to add to your resume

The most important skills for a general manager of operations resume and required skills for a general manager of operations to have include:

Customer Service
Develop Team
Financial Statements
Logistics
Payroll
Continuous Improvement
Oversight
Human Resources
Personnel Processes
Inventory Control
Training Programs
Direct Reports
Loss Prevention
R
Performance Management
Business Development
Financial Performance

Fryers
KPI
Cost Control
Customer Relations
Inventory Management
Quality Standards
Business Operations
Labor Costs
Performance Reviews
Guest Satisfaction
POS
Business Plan
Cost Reduction
Customer Complaints
Sigma
Process Improvement
ISO

Front Desk
Cost Savings
Revenue Growth
Departmental Policies
Sales Growth
Performance Data
Store Operations
Increase Efficiency
Program Improvements
OEM
Vendor Relations
Bank Deposits
L Management
Contract Negotiations
QuickBooks

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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