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Top 50 General Manager Of Operations Skills

Below we've compiled a list of the most important skills for a General Manager Of Operations. We ranked the top skills based on the percentage of General Manager Of Operations resumes they appeared on. For example, 13.5% of General Manager Of Operations resumes contained Customer Service as a skill. Let's find out what skills a General Manager Of Operations actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A General Manager Of Operations

1. Customer Service
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high Demand
Here's how Customer Service is used in General Manager Of Operations jobs:
  • Improved level of customer service by supervising and participating in yearly team building and customer service seminars.
  • Provided ongoing customer service training to Field Service and Customer Service Representative.
  • Supervised all service staff provided exceptional customer service building loyal base.
  • Provide all aspects of customer service by effectively communicating with clients in person, via email, phone or social media.
  • Established local operating procedures, operating budget and training programs for customer service, ramp service, and vendors.
  • Develop associates and managers through training and coaching on the best practices in retail management and customer service.
  • Recruited, screened, hired, trained, and supervised sales team in providing exemplary customer service.
  • Supervised merchandising, ordering, problem solving, customer service, accounting, auditing, and inventory.
  • Trained and developed new and existing employees, striving towards exceptional customer service and detailed product knowledge.
  • Managed and serviced existing accounts, new sales and customer service for residential and commercial clients.
  • Directed Associates on Quality Food, Outstanding Customer Service and Impeccable Cleanliness.
  • Set financial goals and business plans for bottom line customer service.
  • Managed and directed staff of 45 customer service agents.
  • Maintain standards of high quality care and customer service.
  • Managed the customer service, sales and administrative staff.
  • Directed 40+ staff on product knowledge and customer service.
  • Twice-achieved Customer Service Rep of the Year award.
  • Responded to customer service requests and complaints.
  • Coordinated with sales department for production time needed for upcoming projects - Maintained employee training of high standard of customer service.
  • General management of psychosocial team, customer service, participation in intake services and compliance.

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2. Financial Statements
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high Demand
Here's how Financial Statements is used in General Manager Of Operations jobs:
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  • Generated monthly close of financial statements, prepared management reports concerning purchases and sales.
  • Coordinated, managed and monitored daily office operation, reviewed financial statements and data.
  • Performed monthly variance analysis, developed monthly and quarterly financial statements.
  • Prepared monthly financial statements for external review.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Prepared monthly and annual financial statements and analysis thereof, journal entries, balance sheet reconciliations, monthly and annual forecasting.
  • Reviewed financial statements, sales reports to measure productivity, goal achievement, areas needing cost reduction and program improvement.
  • Reviewed monthly P&L, receivables, expenditures, and related financial statements to maximize profitability and cost containment.
  • Restructured Accounts Payable, Accounts Receivable and General Ledger accounting through Financial Statements and Fixed Assets utilizing MAS90 software.
  • Organized the financial statements in a manner that broke down costs more specifically.
  • Maintain all ledger / journal entries, and monthly close / financial statements.
  • Maintained all records, managed accounts; worked with financial statements.
  • Analyze financial statements, sales reports, and other performance indicators.
  • Prepared financial statements and internal reports for Board of Directors.
  • Managed documents, databases, and financial statements.
  • Reviewed sales reports and financial statements.
  • Review financial statements and data.
  • Reviewed the GAAP financial statements of the Broker/Dealer and Investment Advisor subsidiaries.
  • Promoted to Assistant GM/GSM Revitalized a dealership that was underperforming for the previous 5 years Monitor monthly financial statements.

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216 Financial Statements Jobs

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3. Personnel Processes
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high Demand
Here's how Personnel Processes is used in General Manager Of Operations jobs:
  • Determine staffing requirements and oversee those personnel processes.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Formulated staffing requirements, interviewed, hired and trained new employees, and oversaw all HR personnel processes.
  • Determined staffing requirements, and interviewed, hire and trained new employees, overseen all personnel processes.

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2 Personnel Processes Jobs

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4. Ensure Compliance
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high Demand
Here's how Ensure Compliance is used in General Manager Of Operations jobs:
  • Evaluated qualitative system to ensure compliance with governmental standards relating to safety, food safety and health regulations.
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Monitored day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
  • Developed procedures to track and document product throughput to ensure compliance with regulatory permits.
  • Interact regularly with numerous government agencies to ensure compliance with numerous government regulations.
  • Adhere to regulations of health department and ensure compliance with alcoholic beverage regulations.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Interact extensively with permitting agencies to ensure compliance with code; oversee vendors and monitor performance to standards.
  • Developed IT, corporate, and employee policies to ensure compliance with audit and financial clients' requirements.
  • Developed and updated as needed, contents of classroom vehicle safety training to ensure compliance.
  • Implemented a Health and Safety program to ensure compliance in policies, systems.
  • Oversee all subcontractor trades to ensure compliance to code within approved build-outs.
  • Negotiated contracts with vendors and provided oversight to ensure compliance with terms.
  • Monitored activities of staff and field employees to ensure compliance with rules.

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233 Ensure Compliance Jobs

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5. Daily Operations
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high Demand
Here's how Daily Operations is used in General Manager Of Operations jobs:
  • Created systems for daily operations, including administrative protocols and documents.
  • Managed overall daily operations & sales for entire entertainment division.
  • Executed daily operations of store operations.
  • Headed daily operations, including P&L responsibility and exceeding financial objectives set by corporate office.
  • Supervised eight to ten direct reports as Owner/Operator while managing daily operations of a 20,000 sq.
  • Overhauled and managed daily operations of one the Nation's first commercial internet service provider.
  • Provided daily operations of quality fast food restaurants as needed by the enterprise.
  • Manage daily operations of main warehouse and inventory for all Utah locations.
  • Oversee all aspects of sales and daily operations including studio scheduling.
  • Directed 120+ employees in daily operations of 80k subscriber system.
  • Managed daily operations of store, in assistance of owner.
  • Managed daily operations of a 35,000 square foot venue.
  • General Manager in charge of daily operations.
  • Execute daily operations of the restaurant.
  • Created and implemented policies and procedures for daily operations with high focus on customer service Supervised all production and manufacturing activities.
  • Manage the daily operations for the stevedoring company owned and operated by the agency.
  • Planned, directed and coordinated the daily operations of a multi-million dollar company.
  • Managed daily operations of a high volume 24 hour health club.
  • Utilize "promote from within" philosophy, increasing responsibilities of employees with leadership potential to maximize efficiency of daily operations.
  • Maintained payroll w/ ADP AP, AR Performed general office duties Assisted owner w/ daily operations Maintain bank accounts, reconciled accounts

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62 Daily Operations Jobs

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6. Loss Prevention
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high Demand
Here's how Loss Prevention is used in General Manager Of Operations jobs:
  • Managed, prepared and submitted inventory management and loss prevention reports necessary for tracking merchandise.
  • Founded a loss prevention department and implemented live monitoring of facilities.
  • Conducted inventory management and loss prevention.
  • Directed loss prevention and safety initiatives.
  • Started with this firm in store management and rapidly advanced to general, sales, operations and loss prevention management.
  • Maintained all operational standards including scheduling; loss prevention, human resources, building maintenance, and budget forecasting.
  • Hired motivated employees, trained and developed with a special focus on customer satisfaction and loss prevention strategies.
  • Ensured profitability of the store including managing store controllable expenses, inventory, shrink control and loss prevention.
  • Supported Loss Prevention practices and completed operational assessments to protect company s assets while achieving Shrink Goals.
  • Lead efforts to reduce store shrinkage through loss prevention education, associate awareness, and compliance.
  • Store loss prevention leader - 518 day accident free record - employee and customer.
  • Managed all Loss Prevention policies and procedures to ensure they are consistently executed.
  • Support the districts Loss prevention initiative through the District loss prevention champion role.
  • Maintain a clean, neat, clutter-free store, enabling loss prevention.
  • Controlled loss prevention with guests and associates.
  • Oversee and monitor loss prevention.
  • Created promotional and marketing documents, handled visual merchandising, loss prevention, handled material procurement.
  • Highlighted Achievements Authored Loss Prevention, Safety and Operations Policy and procedure handbooks.
  • Partner with Regional and district Loss prevention business partners to facilitate trainings targeted to decrease stores shrink.
  • Manage vendor relations Maintain OSHA, Child Labor Laws and Loss Prevention compliance.

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3,117 Loss Prevention Jobs

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7. Inventory Control
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high Demand
Here's how Inventory Control is used in General Manager Of Operations jobs:
  • Managed purchasing and inventory control to ensure high-quality product while eliminating waste.
  • Developed plans and strategies for inventory control, parts ordering and accountability.
  • Implemented and managed inventory controls, reducing annual shrinkage.
  • Managed/supervised inventory control, ordering and monthly/yearly audits.
  • Established cost effective inventory control procedures.
  • Managed all areas of retail operations, including sales, inventory control, budget forecasting and performance management.
  • Increased profits 5% within 1st year of store assignment through inventory control and flow through.
  • Key focus areas: Security, Transportation, Customer Service, Safety and Inventory Control.
  • Provide for the planning, supervision and maintenance of stock and inventory controls and levels.
  • Implemented inventory control system improving risk factor and insurance costs by over 30%.
  • Oversee inventory control, ordering, food sanitation and quality control of food products.
  • Introduced accounting and inventory control systems that increased efficiency levels 70%.
  • Implemented inventory control system that reduces costs, improves stock levels.
  • Managed inventory control and made sure we were in compliance.
  • Inventory control, Break-down specialist.
  • Reorganized entire accounting and inventory control systems Hired, trained and managed staff, (sales, sales, sales!)
  • Set up training seminars for new liquor and cocktails with brand ambassadors * Responsible for all inventory control.
  • Oversee Purchasing for all stores, direct shipments from manufacturing Inventory Control, returns and purchases.
  • Crew Supervision, Inventory Control and marketing Assist with upgrades of software and installs of hardware
  • Inventory Control Analyst [ ] Job Responsibilities: Accountable for Resolution of Inventory discrepancies.

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241 Inventory Control Jobs

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8. Revenue Growth
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high Demand
Here's how Revenue Growth is used in General Manager Of Operations jobs:
  • Delivered year-over-year revenue growth and increased share of market in major accounts and strategically important national regions.
  • Developed Executive level contacts and relationships to foster new business opportunities for revenue growth.
  • Led Xerox double-digit revenue growth and retention through focused leadership and account management.
  • Reduced budget spend versus plan by 10% for two successive years with annual revenue growth of 6-8%.
  • Generated 400% revenue growth over a six-year period with 2002 being the first year of documented profitability.
  • Record revenue growth, combined with meticulous cost-control, 2016 was our most profitable year in history.
  • Led new production introductions, glass railing and PVC doors/windows contributing to revenue growth for 2006-07.
  • Managed new product launch reaching $1M in sales and 40-60% annual revenue growth.
  • Achieved 300% revenue growth in 18 months and 200% growth in economic downturn.
  • Exceeded company objectives with 20% revenue growth and 5% profit margin increase.
  • Sustained revenue growth rate of up to 13%.
  • Implement innovative approaches to drive revenue growth.
  • Directed revenue growth and client satisfaction.
  • Achieved over 200% revenue growth, grew from 3 employees to 20+.
  • Initiated new business policies to ensure superior customer satisfaction and improved service levels.Received top tier bonuses for exceptional net revenue growth.
  • Developed and implemented annual and multi-year center and regional strategic plans for revenue growth and new business development.
  • Established and maintained multimillion-dollar accounts and played a key role in company revenue growth from $2.3M to $13M.
  • KEY RESULTS: Sales & Revenue Growth: Consistently ranked in Top 25% for sales growth over prior year.

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30 Revenue Growth Jobs

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9. Logistics
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high Demand
Here's how Logistics is used in General Manager Of Operations jobs:
  • Coordinated logistics planning for transportation of repaired merchandise in four states utilizing company assets and third party companies.
  • Manage & oversee optimization logistics routing for domestic & international shipments.
  • Deployed logistics to coordinate and schedule delivery and installations.
  • Managed all aspects of Warehousing and Logistics Operations.
  • Provided Logistics and Supply Chain Management.
  • Established shipping and warehouse logistics platforms.
  • Organized monthly work schedule for up to 35 active employees, and logistics for up to 16 private events per day.
  • Managed customer service and logistics team responsible for order processing and fulfillment of all fruit and beverage products.
  • Led a team of six employees responsible for order fulfillment, billing, and logistics under tight deadlines.
  • Led sales, finances, logistics (shipping line, airline and freight providers) and warehouse duties.
  • Provided Warehousing & Distribution, Supply Chain, Production, 3PL, and Reverse Logistics managed services.
  • Created a reverse logistics department that recouped revenue from 0% to 34% profit monthly.
  • Leaded all strategic planning and day-to-day operations at this procurement, logistics and supply chain company.
  • Coached, trained, and directed cross-functional team of sales, distribution and logistics staff.
  • Controlled the day-to-day logistics operations of an 80K sq.
  • Trained and managed sales and logistics personnel.
  • Managed, AR/AP, sales, logistics, contracting FedEx, UPS, CONWAY, MILAN and more and customers relations.
  • General Manager, Customer Service Technology - Designed and implemented systems for material shipment management, and transportation logistics measurements.
  • Manage logistics network design concepts including transit mode, frequency, optimization cube utilization and route design.
  • Managed a team of 16-18 cross functional staff to include sales, operations and logistics. "

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1,361 Logistics Jobs

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10. Business Development
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high Demand
Here's how Business Development is used in General Manager Of Operations jobs:
  • General Manager of Marketing/Sales and Business Development Launched Marketing and Business Development Department for Air Canada Ground Handling Services.
  • Total responsibility for all business activity, personnel, facilities, business development and program success.
  • Directed complete restructure and realignment of business development and operations across the enterprise.
  • Designed and implemented business development plans that led to first-year profitability.
  • Coordinated new business development opportunities; supervised facilities management.
  • Oversee sales, marketing, business development and operations; Responsible for profit and loss (P&L).
  • Respected for abilities in relationship management, business development, employee relations, customer relations and cost control.
  • Managed strategic business development in China and Asia, mainly focused on key new product of PSOC.
  • Full P&L responsibility, inventory management and ordering, sales growth and business development.
  • Developed and implemented all project design work, sales and marketing programs for new business development.
  • Added executive assistant, three project managers, and directors of operations and business development.
  • Maintained high level of customer satisfaction, professionalism, business development >$50M
  • Led all enterprise wide business development, marketing, and branding activities.
  • Performed due diligence for business development project adding $270K in revenue.
  • Support other ACI operations, including new business development.
  • Managed new business development, both internal & external.
  • Led business operations including sales and business development in alignment with revenue objectives and profitability growth targets.
  • Worked way up from original position of Office Manager, serving as Grant and Business Development Manager in the interim.
  • Implemented weekly business development reviews to increase closure rate amongst the sales team.
  • Oversee all facets of production, logistics, and business development.

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1,252 Business Development Jobs

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11. Sales Goals
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high Demand
Here's how Sales Goals is used in General Manager Of Operations jobs:
  • Manage monthly and annual forecasting reports and track activities to ensure achievement of sales goals and oversee marketing and advertising.
  • Achieve predefined sales goals in order to achieve personal success and contribute to the company's yearly revenue goals.
  • Create analytic reports to meet sales goals, accounting and collections, and overall strengthen the PBC brand.
  • Provided floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.
  • Attained 9.1 million dollar sales goals in 2012 by understanding business trends and implementing an efficient staff profile.
  • Create, implement and execute sales strategies, set sales goals and manage budget and expenses.
  • Achieved bonus plan each year for exceeding sales goals by an average of 15% annually.
  • Started off doing membership sales, cold calling, generating leads and reaching sales goals.
  • Developed new programs and executed business plans to meet and exceed sales goals.
  • Exceeded projected sales goals while maintaining costs and labor to maximize profits.
  • Budget creation and responsibility for controlling expenses and attaining sales goals.
  • Exceeded all sales goals by at least 20% consistently.
  • Set appropriate sales goals and metrics for performance management.
  • Coached staff on improving performance and achieving sales goals.
  • Trained and managed sales staff including developing sales goals.
  • Achieved sales goals through networking and managing bottom line.
  • Achieved store level earnings and sales goals.
  • Monitor and assign employee sales goals.
  • Created departmental budgets and sales goals for assistant manager and supervisors for use as guidelines Talent recruiter for the area.
  • Managed and achieved restaurant sales goals by grossing more then $3M per year.

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1,682 Sales Goals Jobs

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12. Cost Savings
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high Demand
Here's how Cost Savings is used in General Manager Of Operations jobs:
  • Identify and implement cost savings initiatives through piece price reduction and/or process improvements.
  • Captured production cost savings and increased throughput by developing innovative manufacturing process techniques.
  • Consolidated business operations resulting in 60% cost savings
  • Consolidated manufacturing operations for significant cost savings.
  • Achieved cost savings while maintaining operational integrity.
  • Implemented Lean / Six Sigma programs using PIMS tools; driving lead time reductions, cost savings, and improved quality.
  • Executed reduction in force (RIF) affecting 400 personnel, and realigned assets, generating $2M cost savings.
  • Implemented cost saving measures for the procurement department (~$2M cost savings in 12 months).
  • Changed transportation matrix resulting in cost savings of 35% and customer satisfaction by 40%.
  • Achieved $5M annual cost savings by re-engineering manufacture and improving quality/yield of a major product.
  • Achieved 5% fuel logistics $12M cost savings for 2 consecutive years, consolidating suppliers.
  • Served on cost savings team as hiring manager, interacting with internal technicians and sales-service-parts teams.
  • Suggested new vendor sources to provide cost savings in excess of $25 Million Dollars.
  • Cost savings of $2.8 million per year utilizing same partner provider and carriers.
  • Implemented cost savings with introduction of CNG vehicles, route consolidation and asset utilization.
  • Led quarterly review meetings with top 10 clients and provided cost savings documentation.
  • Implemented operating processes resulting in millions of dollars in cost savings annually.
  • Implemented several cost savings strategies.
  • Developed a streamlined workflow, established cost savings, increased productivity through development and implementation of SOP procedures.
  • Result: Reduced the need for temp labor and training by 20% with a cost savings of [ ] annually.

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12 Cost Savings Jobs

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13. Oversight
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high Demand
Here's how Oversight is used in General Manager Of Operations jobs:
  • Developed long-range gas and electric supply strategies including oversight of functions responsible for executing monthly energy requirements and energy purchasing strategies.
  • Hold additional management oversight for organizational development and internal controls at geographically dispersed plants nationwide.
  • General oversight and responsible for the planning, coordination and direction of clinical laboratory services.
  • Managed technical support program for web-hosting client, and assume oversight responsibility for related operations.
  • Monitored inventory and documentation of receipts and records for regulatory oversight of Washington state agencies.
  • Established specific methods of oversight to maintain tight control over all operational functions.
  • Provided oversight for implementation of Reliability Centered Maintenance (RCM) initiatives.
  • Direct involvement with all financial matters and acquisition oversight.
  • Generated operational reports for customer presentation and oversight review.
  • Continued provision and oversight of spiritual/social services care.
  • Provided safety oversight for scheduled and unscheduled work.
  • Maintained general oversight and insure accuracy of records including A/R, A/P, Inventory, Production, etc.
  • United States site head responsible for operations, facilities, bid and proposal optimization, and oversight.
  • Supported the President with the strategic oversight of the organization, consisting of approximately 16,000 employees.
  • Direct oversight for an operation, maintenance and procurement budget of over $100M annually.
  • Managed the oversight of all QC processes performed offshore by outsourcing partner in India.
  • Manage, and direct oversight review of cross dock warehouse operations.
  • Full P&L responsibilities with oversight of 125 employees (15 direct reports) and $110M in revenue.
  • Direct oversight in planning and building new facilities with newly constructed marine fleet of (LSV's) Lightering Support Vessels.
  • Directed detailed analysis and design oversight for Airport's first multi-function Emergency Operations Center (EOC).

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139 Oversight Jobs

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14. Human Resources
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high Demand
Here's how Human Resources is used in General Manager Of Operations jobs:
  • Re-structured accounting, human resources and operating procedures to insure maximum profitability, increased sales and productivity and retained employees.
  • Coordinate, administered, and investigate all District Human resource Issues with Corporate Parent and Corporate Human Resources Representative
  • Managed human resources consulting operation, business development, marketing, branding and project management.
  • Maintain staffing and scheduling requirements and responsible for implementation of Human Resources policies and procedures.
  • Maintain communication with Human Resources and Regional Management.
  • Managed and developed human resources.
  • Execute all Human Resources functions at the resort including hiring, recruitment, and developing and evaluating employee policies and benefits.
  • Addressed human resources needs; coordinated schedules, maintained adequate staffing, determined salaries, and resolved conflicts.
  • Managed over 100 associates including sales, transportation, warehouse distribution, management team and human resources.
  • Develop operational, managerial, and Human Resources policies and procedures for operation in three locations.
  • Directed the Human Resources function through recruitment, associate development, training and performance management.
  • Administered human resources, customer service, marketing, and office support functions.
  • Worked as store level contact for human resources and payroll management.
  • Oversee Sales & Marketing, Human Resources, and Accounting Divisions.
  • Administered human resources functions, safety, and DOT compliance.
  • Contributed solid human resources expertise to facilitate employee training, administer performance appraisals, and implement incentive programs.
  • Developed cultural improvements through human resources training and repositioning of mission, job descriptions and hiring principles.
  • Manage human resources and safety operations of workforce size ranging from 25 100 across multiple locations.
  • Maintain direct reports of 2 operations managers, 1 human resources manager and 17 area managers.
  • Dotted line responsibilities to Human Resources, Facility Maintenance, Call Center and Quality Control.

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1,087 Human Resources Jobs

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15. Annual Sales
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average Demand
Here's how Annual Sales is used in General Manager Of Operations jobs:
  • Reported to the President with full P & L responsibility for the US operations with annual sales of $30 million.
  • Developed annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
  • Directed a staff of one hundred technical and support personnel with highly profitable annual sales of $45M.
  • Oversee operations with annual sales of $6.5M to ensure customer satisfaction, service quality and operational excellence.
  • Expanded business from 1 location to a 4-club chain, totaling nearly $2M in annual sales.
  • Managed team in profitable location of $150M in net annual sales with 120+ employee base.
  • Spearheaded and managed account specific completion to exceed annual sales and revenue of two million dollars.
  • Develop annual sales goals and forecasting; plan, organize and direct sales staff functions.
  • Managed 1,275 employees in 3 unions with $355M in annual sales of aircraft electronics.
  • Reviewed and analyzed business performance of daily, weekly, monthly and annual sales results.
  • Managed the daily operation of major supply store with annual sales of 8 million dollars.
  • Helped business achieve in excess of $10 million annual sales.
  • Introduced and maintained annual sales incentive plans for group department staff.
  • Developed and implemented annual sales goals ensuring objectives were met.
  • Managed production of $68 million dollar annual sales.
  • Created annual sales training and customer service seminars.
  • Generated $8,000,000 annual sales revenue in 2006.
  • Generated $18.4M in annual sales.
  • Increased annual sales 135% from $1.5 million in 2013 to $3.5 million in 2014
  • Estimated annual sales of 1.75 mil up from 1 .4 mil 1 year prior.

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3 Annual Sales Jobs

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16. Osha
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average Demand
Here's how Osha is used in General Manager Of Operations jobs:
  • Conducted facility, vendor audits and assisted with government audits for compliance with FAA, FAR, OSHA, FDA requirements.
  • Work with union labor contract translation and application * Work with plant safety personnel including OSHA inquiries and investigations.
  • Ensured strict adherence with OSHA, state, local, site specific and rail safe safety practices.
  • Designed, implemented, and monitored Safety Training procedures and DOT/OSHA training requirements.
  • Read and interrupted OSHA regulations to meet the safety outlines in regulations.
  • Developed company safe work practices in accordance with OSHA/ANSI standards for safety.
  • Designed and administer DOT and OSHA training requirements and monitor company compliance.
  • Ensured compliance of OSHA and local health code standards.
  • Maintain compliance with OSHA and other federal regulations.
  • Manage workers' compensation and OSHA compliance.
  • Achieve superior standards around cleanliness and OSHA.
  • Maintain updated knowledge of applicable EPA, OSHA, NFPA, JCAHO, and DOT requirements.
  • Record, maintain, and track OSHA 300 and 801's.
  • Implemented safe and efficient operating methods in compliance with USDA, GFSI, and OSHA regulations.
  • Implemented a program to reduce OSHA recordables from 36 to 1 in one year.
  • Warehouse staff and inventory control FIFO, manage safety committee and OSHA compliance.
  • Reduced OSHA reportable incidents by over 70% in one year.
  • Received 2010 Dosha SalonSpa Manager of the Year.
  • Reduced occurrence of OSHA recordable and non-recordable incidents by implementing a safety program for all plants.
  • Regulated the compliance of company policies, DOT regulations, OSHA and SafeLand Certification training to meet company and customer requirements.

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5 Osha Jobs

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17. Day-To-Day Operations
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average Demand
Here's how Day-To-Day Operations is used in General Manager Of Operations jobs:
  • Supervised customer service managers, spanning over 50 active/inactive communities; oversee customer service department day-to-day operations.
  • Manage day-to-day operations and possess full P & L responsibility to assure organizational productivity and efficiency.
  • Performed day-to-day operations in estimating, generating quotes and provided inside and outside sales.
  • Entrusted with the entire day-to-day operations of a state-of-the-art collision repair facility.
  • Manage day-to-day operations and customer communications with new and existing clients.
  • Managed day-to-day operations, including scheduling, inventory and closing.
  • Managed day-to-day operations in each location and staffing delegation.
  • Coordinated and managed day-to-day operations of sales.
  • Reported to the Vice President, Global Health Care Sales and managed the day-to-day operations of the sales organization.
  • Supervised the hiring, training, and day-to-day operations of all nursery tasks and employee affairs.
  • Oversee the day-to-day operations of business including inventory, purchasing, and quality control.
  • Create and perform numerous audits and evaluations to decrease error margin in day-to-day operations.
  • Tightened day-to-day operations and eliminated the need for a third party vendor.
  • Manage Day-to-Day operations of sales, service, and office personnel.
  • Directed the day-to-day operations of a 150 seat collections call center.
  • General Manager - Oversaw marketing, sales and all day-to-day operations.
  • Assist GM with all day-to-day operations of the hotel.
  • Directed day-to-day operations of CBD production / fulfillment center.
  • Manage the day-to-day operations of a 24-hours restaurant.
  • Lead the restaurant team in successful day-to-day operations of a multi-million dollar full-service restaurant.

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18. GM
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average Demand
Here's how GM is used in General Manager Of Operations jobs:
  • Lean electronics six sigma methodology sustained, DMAICR implemented.
  • Led and conducted market research defining customer segmentation.
  • Full operational management and P&L responsibility for profitable $6.6M federal government solution services and staff augmentation division.
  • Interviewed new potential employees as well as followed up with the AGM/OTL to ensure the proper training course.
  • Assisted the GM with a 5 million dollar renovation at this upscale boutique hotel in downtown Nashville.
  • Implemented Six Sigma Projects with savings of over $3 million in (1)one year.
  • Updated league-wide marketing plan to focus on direct outreach strategies for customer segments at each league franchise.
  • Interviewed over 25 suppliers, compiled and analyzed the data using the Lean Six Sigma process.
  • Reason for leaving: Asset downsized with re-organization, new VP/SGM replaced GM & AGM.
  • Designated a trouble shooter GM and placed in two units in Florida for turnaround.
  • Write Production reports to be delivered To Guyana Geology & Mines Commission/GGMC.
  • Lean 6 Sigma manufacturing and inspection techniques and processes.
  • Introduced Lean and Six Sigma.
  • Served as GM for five months while GM was out.
  • Implemented public relations and community outreach campaigns that tailored content specifically toward newly defined customer segmentations.
  • Elevated throughput, enhanced quality, and improved customer satisfaction by spearheading Six Sigma initiatives.
  • Managed day to day Operations, Inventories, Staff and Facility (Volvo, Mack, GMC, Autocar Franchise).
  • Coordinated teams to complete elements of projects in ordinance with Six Sigma/Lean values in the workflow process to meet deadlines.
  • Implemented lean manufacturing and 6 sigma quality business wide.
  • Directed the aqusition of additional companies GMO.

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43 GM Jobs

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19. Process Improvement
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Here's how Process Improvement is used in General Manager Of Operations jobs:
  • Quantified the impact of process improvements and developed business cases to obtain senior management approval and capital funding.
  • Formed process improvement committee at the Grapevine facility to drive continuous improvement and further cost reductions.
  • Developed and implemented ongoing process improvements to enhance productivity and streamline store retail functions.
  • Managed continual process improvement initiatives, reducing transferred calls by 1.2MM annually.
  • Established visual factory with aligned business unit structure driving continuous process improvement.
  • Developed process improvement initiatives across all departments within Worldwide Operations.
  • Identified inefficiencies and made recommendations for process improvements.
  • Identify process improvement ideas and share with management.
  • Solicit client feedback and implement process improvements.
  • Lead a team of 16 salaried supervisors in strategic planning, process improvement, and the accomplishment of their daily tasks.
  • Process Improvement: Led implementation of remote control for locomotive operation that reduced crews from three to two members.
  • Lowered account acquisition costs 4% and improved productivity 17% through process improvements and strategic allocation of assets.
  • Developed and managed process improvement project that enabled Mental Health programs to exceed budget by $750K in FY2009.
  • Boosted company efficiency through technology upgrades and process improvements such as finding and designing a new menu board.
  • Improved the facilities net profit by over $1.2M due to cost reduction and process improvement.
  • Sponsored Process Improvement Initiatives & Projects resulting in costs savings, plus other intangible safety benefits.
  • Led process improvement initiatives that saved $150,000 over a two year period.
  • Led business process improvement efforts using Six Sigma Methodology that:.
  • Oversee daily production output, quality, and process improvements.
  • Incorporated volume and rate based forecasting variances while implementing on-going process improvement procedures.

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368 Process Improvement Jobs

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20. Direct Reports
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Here's how Direct Reports is used in General Manager Of Operations jobs:
  • Created Quarterly Performance Review program and delivered consistently to direct reports and leadership.
  • Direct Reports: Human Resource Manager, Plant Engineer, Production Manager, Controller, Materials Manager, and Quality Manager.
  • Manage the development of 25 direct reports from interview to separation, training, mentoring, writing and issuing yearly reviews
  • Worked closely with local Customer Service Manager/Business Managers (Direct Reports) to ensure quality service to all customers.
  • Supervised and trained direct reports in quality assurance, facility safety, and return to work program.
  • Complete P&L responsibility for business unit with 245 hourly associates and nine salaried direct reports.
  • Manage and oversee 10 direct reports, 70 hourly employees and 15 commission based Account Executives.
  • Coach and develop direct reports to achieve daily, monthly, yearly performance expectations.
  • Managed a team of direct reports including 5 Senior Managers and 10 Sales Managers.
  • Managed geographically distributed workforce of 10 direct reports and 60+ indirect reports.
  • Managed a total of 30 employees between direct reports and sub-contracted personnel.
  • Focus on staff growth and training of 49 direct reports
  • Led both inside/outside sales team with 6 direct reports.
  • Managed nine direct reports and 35 total reports.
  • Trained and supervised up to 18 direct reports.
  • Direct reports included 27 managers and 3 directors.
  • Direct Reports - 8; Indirect - 9; Hourly - 90; Contracted Services Associates - 120.
  • Led staff of 10+ direct reports, 250+ employees with 400,000 sq.
  • Empowered and mobilized direct reports from cross-functional teams to lead projects resulting in efficiency gains.
  • Supervised seven direct reports and 300 indirect accountable staff.

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205 Direct Reports Jobs

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21. Project Management
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Here's how Project Management is used in General Manager Of Operations jobs:
  • Hired trained and managed real estate acquisition, asset management and construction project management teams.
  • Support execution of their strategic plans through an effective project management discipline.
  • Provided expert reconstruction estimation, contract negotiations and project management.
  • Provided after-sales technical customer support & project management.
  • Project Management - oversee the entire process of larger jobs from the bid until it is complete.
  • Worked closely with project management team to implement programs that improved operational efficiency by 30%.
  • Implemented Project Management discipline to develop plans and track progress to ensure a successful transition.
  • Implemented Project Management Office to ensure execution of more than 100 divisional projects and initiatives.
  • Provided Project Management of company's flagship accounting package, Accounting Plus.
  • Performed project management to achieve client's new store program objectives.
  • Project Management of Material Handling, Warehouse & Distribution Center.
  • Project Management for annual sales revenues of $12 million.
  • Project management of field projects for Saudi Aramco pipeline coating.
  • Led the company's project management team in requirement gatherings, contract negotiation and on-going client-facing communication.
  • Project management Controlling Financial Activities.
  • Project Management: o In order to improve performance, managed the vendor transition for our United Express operation in Portland.
  • Project Management Applied MS Project expertise to organize projects, establish priorities, and identify resources.
  • Project management successfully drive projects with short term deadlines of 3-6 months.
  • Direct all requirements for Symbior Biocrude operations, operations planning, and execution of project management throughout all China.
  • Project Management, employee development, community relations."

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1,995 Project Management Jobs

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22. Staff Members
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Here's how Staff Members is used in General Manager Of Operations jobs:
  • Developed orientation/training program for new staff members.
  • Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
  • Open door policy for all staff members and truly attempted to assist them accomplish their needs and implement their ideas
  • Hired and trained 100+ employees during tenure, including overseeing up to 28 staff members simultaneously.
  • Oversee all customer service issues, that were unable to be satisfied by staff members.
  • Recruited and strengthened 10+ staff members' performance through outstanding training and mentoring.
  • Recruited, instructed, scheduled, directed and evaluated over 90 staff members.
  • Trained, scheduled and supervised staff members, ensuring coverage and compliance.
  • Conferred with board members, and staff members during weekly training meetings.
  • Provided administrative support and worked closely with all other staff members.
  • Analyzed sales data and established goals for staff members.
  • Contribute to operations staff members' annual performance reviews.
  • Hire, train, manage and retain staff members.
  • Coordinated staff members work activities.
  • Established and implemented departmental policies, goals, objectives, and procedures, conferring with staff members as necessary.
  • Interact well with staff members; resolve problematic situations in a diplomatic manner.
  • Provided cross training to [number] staff members.
  • Direct manager of 14 full time national sales/staff members.
  • Prepared all "Go Live" procedures including training of all staff members, testing, documentation and switch over support.

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132 Staff Members Jobs

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23. Annual Budget
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Here's how Annual Budget is used in General Manager Of Operations jobs:
  • Mined and analyzed historical data to project overall and segmented revenues for annual and semi-annual budgets.
  • Directed the annual budgeting/strategic planning process.
  • Prepared and monitored annual budget.
  • Assisted the President with establishment of annual budgets, strategic plans and financial goals and metrics for company.
  • Budget Preparation: Was responsible for preparing annual budgets and estimations of production program costs and inventory.
  • Plan and develop annual budgets for processing sites, while maintaining production costs during operation.
  • Managed all financial responsibilities to include P&L statements, annual budgets and inventory.
  • Organized events, scheduled and lead monthly meetings, created annual budgets.
  • Create annual budgets for livestock, grain and forage crops.
  • Prepared and implemented annual budgets and sales plans.
  • Maintained annual budget of $10 million plus.
  • Created annual budget and daily revenue reports.
  • Developed annual budgets of over 10mm.
  • Managed $300K annual budget.
  • Managed a 900-K annual budget.
  • Administered $30M annual budget.
  • Implemented developmental plans to improve workflow and forecasting annual budgets.
  • Developed and monitoredannual budget for purchasing and marketing expenses.
  • Set annual budget for Distribution Center; $26 million annual spend and presented financials results monthly to Director of Operations.
  • Involved in equipment and capital expenditures with an annual budget up to [ ] yearly CAPEX.

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5 Annual Budget Jobs

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24. Customer Relations
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Here's how Customer Relations is used in General Manager Of Operations jobs:
  • Trained and managed dealership personnel in Ford Motor Company customer relations and achieved significant improvements in their productivity to increase CSI.
  • Developed long-term customer relationships through service while interacting with pilots/flight departments to increase fuel sales and strengthen facility loyalty.
  • Empowered the management team to accept responsibility for the improvement of customer relations.
  • Handled all oral and written communications, marketing initiatives and customer relations.
  • Implement customer relationship development, contract negotiations, and order fulfillment.
  • Worked extensively on Improving Customer Relations and opening new sales avenues.
  • Managed customer relations, controlled expenses and supervised Subaru/Toyota/Nissan sales Departments.
  • Resolved adversarial customer relationships resulting in strong customer partnerships.
  • Provided and coordinated entertainment and handled customer relations.
  • Maintain customer relations, generating new business.
  • Maintained excellent client and customer relations.
  • Developed customer relationships at all levels while improving on-time deliveries from less than 50% to over 85% and improving.
  • Supervised performance of 25 managers and 7-8 stores as GM/Operating Partner to ensure positive customer relations and increased sales.
  • Developed and managed B2B sales and customer relations to ensure excellence in sales and customer service.
  • Developed customer satisfaction index program (CSI) to improve customer relations.
  • Identify and resolve issues while maintaining positive employee and customer relations.
  • Strengthened and maintained strong customer relationships with over 100 active customers.
  • Set the example of good guest interaction through customer relations.
  • Handled customer relations, payroll, hiring and firing, scheduling of bar and waitstaff, bank deposits.
  • General manager of seasonal indoor/outdoor rinks Implement all course of actions for Profit/Customer relations Payroll/Scheduling

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37 Customer Relations Jobs

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25. Inventory Management
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Here's how Inventory Management is used in General Manager Of Operations jobs:
  • Enhanced inventory management across 6 distribution centers by creating an innovative forecasting tool to generate 4,500 account-specific supply templates.
  • Project Manager/Admin for campus-wide implementation of new POS and Inventory Management Systems.
  • Drafted an inventory management procedure that eliminated 54,000 man hours annually.
  • Develop and implement detailed project quoting and inventory management software.
  • Developed organizational skills through inventory management responsibilities and schedule coordinating.
  • Oversee inventory management at each operating unit.
  • Administered month end inventory management and reporting.
  • Handled accounting of 50+ shops that involves inventory management, supply chain management, insurances, price negotiation with suppliers.
  • Develop and maintain Fleet maintenance records and inventory management of all assets and safety records to OSHA and NATE standards
  • Created an inventory management system with a focus on reducing damages and maintaining stock levels that reduced overstock.
  • Full direction of forecasting, supply chain management, risk analysis, inventory management, and business logistics.
  • Manage daily business, shipping and receiving, purchasing, inventory management, customer/technical support, accounts receivable.
  • Inventory Management, Production Scheduling, Accounts Payable, Accounts Receivable, Credit and Collections.
  • Managed budgeting, ordering, inventory management, hiring, and scheduling of employees.
  • Implemented a 'just-in-time' inventory management system, reducing costs by 11%.
  • Implemented point of sales and digital inventory management systems in all locations.
  • Worked with WMS and ERP software to improve inventory management practices.
  • Used oracle system to process all orders and inventory management.
  • Inventory management on all raw and finished goods.
  • Managed single unit storefront operation Inventory management Scheduling for Full Coverage throughout store hours Customer Service

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144 Inventory Management Jobs

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26. Company Policies
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Here's how Company Policies is used in General Manager Of Operations jobs:
  • Developed and disseminated division wide operational performance goals/company policies aligned with organizational strategic goals and objectives.
  • Perform inspections of construction and restoration activities to ensure conformance with company policies and standards.
  • Managed day-to-day store operations by ensuring all company policies and procedures were followed.
  • Supervised customer service functions and maintained company policies.
  • Implemented parent company policies and procedures.
  • Determined standards, budgets, production goals and rates, based on company policies, equipment and labor availability and workloads.
  • Supervised 12-15 store associates to ensure all job functions are met, and in compliance with all company policies and procedures.
  • Provided leadership designed to deliver the highest levels of service to customers within the framework of established company policies.
  • Recruit, train and mentor staff in production and service while believing in and coaching company policies and procedures.
  • Reviewed and audited operational processes, reports and records to ensure adherence to company policies and procedures.
  • Trained workers in construction methods, operation of equipment, safety procedures, and company policies.
  • Worked closely with the Machinist Union groups to ensure diversity was within company policies.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Achieved daily goals by ensuring compliance of all company policies and procedures.
  • Motivate and lead the operations work force while enforcing company policies.
  • Create, implement, and enforce company policies and operational procedures.
  • Maintained adherence to all company policies and procedures.
  • Improved staffing by formalizing hiring procedures and paperwork; enforcing company policies and procedures; and implementing cross-training.
  • Trained and developed employees to maximize their potential and performance .Effectively and consistently coached and counseled performance using company policies.
  • Sole Event Coordinator Onsite/Offsite; generating more than $100,000.00 in sales annually Created and Implemented Company Policies/ Guidelines and Handbook.

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3,387 Company Policies Jobs

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27. Business Operations
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Here's how Business Operations is used in General Manager Of Operations jobs:
  • Established and led the development of company-wide implementation procedures and policies that affected internal business operations and external customer-facing interactions.
  • Facilitated multiple aspects of business operations from budgeting and forecasting to financial analysis/reporting and labor relations.
  • Evaluate business operations to recognize deficiencies and implement lean principles and enhancements that promote greater profitability.
  • Led several major business operations and technology initiatives with minimal disruption to daily operations.
  • Directed the overall US business operations for Scotland based international manufacturing company.
  • General manager of business operations.
  • Manage and over see the entire business operations; to include Arcade floor, gaming, food and marketing and sales.
  • Related projects handled include but are not limited to overall business operations and 2 direct billable local TV shows productions.
  • Controlled financial aspects of business operations by planning, budgeting, and analyzing data to meet budgeted goals.
  • Managed all business operations, including sales, customer service, human resources and financial management.
  • Oversee food and beverage (F&B) and business operations for multiple properties.
  • Managed day to day business operations and escalated issues to President only as needed.
  • Researched and analyzed business operations to find the best business options and budget.
  • Propelled smooth daily business operations, handling all staffing and facility maintenance issues.
  • Maintained and led daily business operations in a full service restaurant.
  • Led turnkey business operations and daily activity of cross functional teams.
  • Managed business operations of Martial Arts School with 500+ members.
  • Handled all phases of business operations to include outlet start-up.
  • Write reports on business operations for the Owner.
  • Worked closely with Health Inspector and California Dairy Board to insure that business operations to produce dairy products followed guidelines.

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74 Business Operations Jobs

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28. Customer Base
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Here's how Customer Base is used in General Manager Of Operations jobs:
  • Oversee day to day operations in a break/fix residential customer based computer repair operation.
  • Developed staff and sales force, created marketing programs and sales strategy to penetrate new markets and customer base.
  • Developed robust sales strategy, created referral program adding to client acquisition, growing customer base 30%.
  • Worked with local educational institutions and local radio (WMSE) to establish a customer base.
  • Uncover opportunities with existing clients by partnering with product experts to fulfill our customer base needs.
  • Increased customer base by 30% and stayed ahead of yearly plan by 110%.
  • Trained team and grew customer base, resulting in consistent month-over-month sales improvements.
  • Researched and recommended product for the customer based demand in the direct area.
  • Designed food and beverage menus that increased sales and loyal customer base.
  • Generated a strong regular customer base with large repeat and referral business.
  • Increased production capacity 76% and 300% customer base growth.
  • Increased customer base and profitably grew sales by 30%.
  • Optimized account management activities for global customer base of 80.
  • Develop and maintain tracking program for customer base.
  • Increased the customer base from 5 to 25 within the first year.
  • Conducted daily sales calls to customer base existing of Home Builders, Lumber Yards and Contractors/ Remodelers.
  • Increased the companie's Wholesale business by 25% thus increasing new customer base.
  • Increased customer base and aligned marketing & sales to increase revenue Responsible employee management
  • Facilitate the sale of pre owned vehicles to a diverse customer base.
  • Increased customer base by implementing social networking tools including Groupon, Yelp, and other dining-based networks.

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26 Customer Base Jobs

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29. Cost Control
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Here's how Cost Control is used in General Manager Of Operations jobs:
  • Developed inventory cost control system used at 11 corporate restaurant locations.
  • Restructured operational jobs and assignment that improved cost control.
  • Conducted profit/loss and cost controls analysis.
  • Oversee implementation and adhere to production and cost control policies through proper staffing, training and supervision of employees.
  • Performed all maintenance and repairs and supervised cost controls in labor, cost of goods and daily operations.
  • Installed new (custom) labor, material, overhead, field and shop cost control systems.
  • Maximized profits through effective cost control (COGS), P&L statement and projections.
  • Work closely with each departmental heads to ensure cost control, profitability, and excellent communication.
  • Streamlined delivery routes to improve truck utilization, customer satisfaction, and cost control.
  • Create company polices, safety manual, cost controls and roles & responsibilities.
  • Boosted catering division profit margin 18% with cost controls and right-sized operations.
  • Cost control, liquor, food, payroll, advertising and misc.
  • Ensured effective cost controls and achieved profitability for the project.
  • Inventory control experience, cost control expertise and buyer experience.
  • Streamlined financial reporting, cost control and credit management.
  • Purchased and maintained cost control of all warehouse supplies.
  • Implemented cost control, customer-retention and loyalty programs.
  • Applied cost control measures to meet budget.
  • Increased profits 165% and revenue 21% by implementing cost controls and upselling services to new and existing contracts.
  • Managed Sales & Service Revenue Growth Client Retention Marketing Cost Control Display

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7 Cost Control Jobs

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30. Labor Costs
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low Demand
Here's how Labor Costs is used in General Manager Of Operations jobs:
  • Outlined deficiencies, decreased labor costs by reducing overtime and oversaw production lists to ensure delivery deadlines were achieved.
  • Revamped a customer management team providing timely resolution of processing delays while reducing labor costs.
  • Analyzed and interpreted daily labor costs in relation to operational productivity.
  • Managed office, sales and warehouse staff while consistently maintaining low overhead, minimal inventory and labor costs.
  • Implemented floor chart redesign and scheduling policy changes, improving labor costs 10% in 2 months.
  • Developed weekly schedules for 20+ employees; supervised and controlled labor costs on a daily basis.
  • Optimize profits by controlling food, beverage, and labor costs on a daily basis.
  • Reduced cycle time by 17%, and decreased labor costs by $21,422 annually.
  • Established alliances with industry companies to deliver service reducing labor costs by 20%.
  • Improved shipping productivity by 13.7% while reducing shipping labor costs by 9.8%.
  • Trained managers how to write employee schedules to increase productivity and lower labor costs.
  • Analyzed sales statistics to properly forecast, schedule, and control labor costs.
  • Maintain quality; manage labor costs, shipping schedules, and inventory.
  • Controlled all beverage, food and labor costs.
  • Improved staffing levels and labor costs.
  • Reduced labor costs by 20%.
  • Partnered in the created of an online claims processing system saving $1,100,000 in averted labor costs annually.
  • Cut food and labor costs by 16% while increasing sales, food service/quiality, and guest satisfaction.
  • Review and control labor costs for the facility Build and maintain a cooperative relationship with the retail stores.
  • Reengineered staffing structure resulting in a reduction in labor costs by 4.15%.

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31. Training Programs
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low Demand
Here's how Training Programs is used in General Manager Of Operations jobs:
  • Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs.
  • Established training programs to enhance After Sales profitability and improve customer service / fidelity.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Developed ongoing training programs emphasizing on excellent guest service and all operational procedures.
  • Developed Operational Manuals/Training programs to enhance guest service/ opening new restaurants.
  • Instituted ongoing training programs for increased customer satisfaction and maximum production.
  • Developed and implemented operational control standards, procedures & training programs that brought the airline into compliance with Civil Aviation Regulations.
  • Created training programs for FOH and BOH, improving customer service levels and decreased employee turnover 65%.
  • Developed and implemented sales training programs that generated over $22,000,000 in new revenue.
  • Led day-to-day operations of medical, dental, and training programs.
  • Created hiring and training programs for new team members.
  • Implemented orientation and training programs for new hires.
  • Hired and developed training programs for new employees.
  • Coordinate & implement state required training programs.
  • Designed and developed employee training programs.
  • Created training programs for all departments.
  • Revised and improved the Fight dispatch manuals and training programs to meet IATA standards * Passed IOSA pre-audit in Dec 2012
  • Develop teambuilding, technology system, and other training programs to increase employee engagement and skill development.
  • Develop Contractor training programs to meet County, State and NATE requirements.
  • Championed valuable asset in the recruitment process and management training programs .

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228 Training Programs Jobs

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32. ISO
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low Demand
Here's how ISO is used in General Manager Of Operations jobs:
  • Managed and ensured business fulfillment as a liaison to warehouse operations and customer service.
  • Provided direction for supervisors, administrators, and maintenance departments to maintain transit-operating standards.
  • Implemented an inventory control program that required supervisor authorization at set order points.
  • Created sales, customer service, supervisor/manager compensation plans.
  • Managed and oversaw performance for 12 operations supervisors.
  • Balanced work load between third party staffing providers to gain floor supervisors while still reducing temporary labor spend.
  • Managed a team of 4 CS Reps, Customer Service Supervisor and floating staff of 2.
  • Front line supervisor for CSR's, handled sales retention and complaint handling and resolution.
  • Implemented global metrics standardization in 28 contact centers leading to company s first ISO certification.
  • Trained and promoted over 100 salaried supervisors and managers, including ten general managers.
  • Oversee Project Managers, Supervisors and subcontractors in day to day activities.
  • Career Highlights Added Supervisor to manage the kit packaging business.
  • Promoted from supervisor to general manager within three months.
  • Managed a team that achieved AS9100/ISO 9001 Certification.
  • Served as chief liaison for airport security.
  • Manage the ISO program for the company.
  • Attained ISO certification in August 2015.
  • Managed 15 sales representatives, customer representatives, technical advisors, and warehouse personnel.
  • Acted in the capacity as on island liaison for WVGN variety of industries.
  • Owned and Operated Pescatore for 6 years and recently became an advisor to the current owners.

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344 ISO Jobs

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33. Market Share
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low Demand
Here's how Market Share is used in General Manager Of Operations jobs:
  • Directed accounting, product development, manufacturing, sales/marketing, and quality departments to help build market share and profitability.
  • Received recognition for the Hampton Brand for RevPAR index of 170%+ and growing market share over previous year.
  • Increased market share from 52% to 75% across Singapore and Taiwan, the biggest markets in Asia.
  • Expanded market share by 3.2 base points, and improved service satisfaction scores by 10% over company goal.
  • Aided in the creation and implementation of new service offerings which grew our client base and market share.
  • Developed industry leading customer asset tracking software that was instrumental in winning new customers and growing market share.
  • Improved overall service levels with existing client base resulting in a 10% increase in market share.
  • Decentralized Field Service network to five regional hubs to improve customer service and increase market share.
  • Organized and structured start-up organization, providing leadership to grow and expand market share throughout tenure.
  • Established aggressive plans to reduce lead time, improve customer service and grow market share.
  • Key to this role is the ability to maintain and grow market share in Venezuela.
  • Developed strategic marketing plans for internal and external sales reps to increase market share.
  • Increase market share through the addition of routes and volume of Regional Service Providers.
  • Established operations in Singapore and Taiwan, fueling market share growth in Asia.
  • Refocused marketing on new products doubling market share in OEM and aftermarkets.
  • Recaptured 15% market share and increased through-put volume 10%.
  • Implemented market analysis and strategies to increase market share.
  • Analyzed reports and developed plans to increase market share.
  • Provided logistics expertise to gain market share.
  • Improved Florida market share by 20%.

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69 Market Share Jobs

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34. Special Events
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low Demand
Here's how Special Events is used in General Manager Of Operations jobs:
  • Coordinated and supervised special events, corporate banquets and private catering.
  • Direct and coordinate special events/promotions on-site or off-site.
  • Compiled statistical reports for special events.
  • Worked closely with large corporations on contracts and special events while supplying alcoholic and non-alcoholic daiquiri product year round.
  • Developed a special events program and organized the catering of numerous corporate events with up to 200 people.
  • Coordinated and directed special events up to 1000 guests in a 30,000 sq foot facility.
  • Arranged special events by strategic marketing and planning to promote and increase clientele business.
  • Organized and operated special events for press, concierge, educators and VIP guests.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Plan and execute educational and social programs, dinners, and special events.
  • Coordinate, organize, design and set up product displays at special events.
  • Coordinated dealer visitations, company special events and other employee morale functions.
  • Planned and facilitated special events and catering for up to 14,000 guests.
  • Trained sales teams on educational products at seminars and special events.
  • Schedule outside vendors to attend special events to cross promote.
  • Handled scheduling of special events and meeting room reservation system.
  • Managed food delivery for 1000+ guests for special events
  • Designed menus for Restaurant, saloon, catering, special events, weddings and corporate cowboy dinners.
  • Generated 280k in offsite caterings and special events.
  • Work in liason with Sponsorship team to execute partnerbrand special events and programming to ensure maximum exposure in venues.

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86 Special Events Jobs

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35. Action Plans
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low Demand
Here's how Action Plans is used in General Manager Of Operations jobs:
  • Directed personnel development and operational upgrades, instituting comprehensive training programs and customized action plans synchronized with corporate goals.
  • Monitored performance, developed and implemented action plans to meet performance goals of Managers and Supervisory staff.
  • Establish sales objectives and develop field action plans.- Maintains sales goals results by counseling/encouraging sales representatives.
  • Designed and implemented action plans to improve operational effectiveness.
  • Developed action plans to measure and analyze results by anticipating requirements, trends, and variances.
  • Attended contractual meetings with the client as required, identify risk and develop action plans.
  • Developed operations policies, customer service standards, action plans, and corporate standards.
  • Introduced strategic and tactical action plans to improve the vehicle retail sales process.
  • Analyze profit and loss statement and create action plans for opportunity areas.
  • Analyze business trends and implement action plans to improve performance.
  • Developed and instituted action plans that improved operational efficiencies and promoted culture of continuous improvement.
  • Examined cost, turnaround time, and consumer reports to determine action plans for continuous improvements.

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75 Action Plans Jobs

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36. Food Cost
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low Demand
Here's how Food Cost is used in General Manager Of Operations jobs:
  • Redesigned kitchen flow to reduce service times by 30% and created procedures to help reduce food costs by 10%.
  • Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 11%.
  • Manage and control P&L and Food Cost, ability to build the business to the next level.
  • Direct and integrate weekly food costs and analysis based on previous year's sales and current business flow.
  • Focused on keeping food costs, labor, and COGS in line with the company's budget.
  • Manage restaurant's prime costs through labor costs, food costs, and sales to maximize profitability.
  • Managed bar and food cost and worked with department managers to reduce loss and achieve company standards.
  • Managed food cost down 3% while net operating profits surpassed budget over 20%.
  • Gained expertise analyzing food cost variances and producing corrective action measures to reduce the variance.
  • Boost profitability by controlling labor and food costs as well as monitoring outside expenses.
  • Maintain financial performance of the unit by controlling labor, food cost, and supplies
  • Inventory control, food costs and ordering, menu and retail design.
  • Maintain product inventory reports and track food costs.
  • Maintained a 32% food cost and 28% bar cost.
  • Maintained 25% food cost and 22% labor.
  • Planned and adjusted menus by consulting with owners and chefts; estimating food costs and profits.
  • Reduced food cost (raw material) from 34 percent to 28 percent by controlling purchasing.
  • maintained my labor and food cost budgets by keeping them below target.
  • Implemented stragedies to control Labor, and food cost.
  • cash control, labor and food cost control.

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24 Food Cost Jobs

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37. KPI
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low Demand
Here's how KPI is used in General Manager Of Operations jobs:
  • Established KPI's by implementing standards and accountability within the facility in order to improve the overall operating efficiency and profitability.
  • Developed operational execution systems to drive common platforms for KPI execution.
  • Increased productivity and lowered error rates by analyzing and developing new KPI's for picking, packing, and tracking errors.
  • Monitored night warehouse KPI's, on time truck departure, pick rate, and error rate.
  • Maintained World Class KPI's yielding exceptional Turnaround Times and On Time Delivery to the Customer.
  • Increased KPI productivity by 7% and decreased the error rate by 4%.
  • Managed team of supervisors, ensuring KPI and SLA compliance for inbound call center.
  • Developed quarterly mid level bonus program for all operational managers tied to KPI results.
  • Identified requirements to meet KPI targets, specific data, and anticipated outcomes.
  • Managed KPI's for business center Revenue, Occupancy and target service provisions.
  • Manage and publish weekly/monthly progress reports as described by KPI requirements.
  • Established KPI's linking order preparation costs to specific customers.
  • Set up New Master Scheduling system with KPI's.
  • Developed staff by implementing KPIs, continuous improvement techniques, cycle counts, inbound/outbound logistics, and customer centered business relationships.
  • Managed staffing levels to meet KPIs, including real-time forecasting, analyzing inventories, identified staffing gaps and addressed productivity concerns.
  • Created a new set of standards and KPI indicators with Rockwell Automation Efficiency, Efficiency and Efficiency.
  • Achieved yearly Sales Plan Goals by consistently meeting or exceeding key performance indicators (KPIs).
  • Developed and implemented the Warehouse Excellence Program directly related to KPIs.
  • Developed KPIs and tracking systems for areas of responsibility.
  • Developed visual analytics to better monitor financial and manufacturing KPIs.

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60 KPI Jobs

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38. Performance Data
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low Demand
Here's how Performance Data is used in General Manager Of Operations jobs:
  • Reviewed financial statements, various reports and other performance data to measure productivity/goal achievement to determine cost efficiency and program improvement.
  • Review performance data to measure productivity and goal achievement and to determine areas needing improvement.
  • Reviewed financial statements- not limited to performance data i.e.
  • Review performance data to monitor and measure productivity, goal progress and activity levels.

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58 Performance Data Jobs

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39. Customer Complaints
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low Demand
Here's how Customer Complaints is used in General Manager Of Operations jobs:
  • Evaluate quality of service provided to customers and develop procedures to minimize customer complaints and increase customer retention.
  • Reduced customer complaints by 36% by introducing customer focused initiatives.
  • Investigated and resolved customer complaints regarding food quality or service.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Resolved customer complaints in an appropriate timely manner.
  • Resolve customer complaints regarding service and billing/insurance issues.
  • Respond efficiently to customer complaints.
  • Identify, address, and manage guest relations issues, including in-house customer complaints and reports to Guest Relations Department.
  • Responded to written and telephone requests for customer complaints, party planning, and unique but innovative marketing techniques.
  • Implemented teams to evaluate and prepare for new product launches, customer complaints, and corrective actions.
  • Reduced the customer complaints (CRN) and maintain it in qualifying range for 5 years.
  • Scheduled collection routes for employees and assisted in resolving all customer complaints.
  • Reduced customer complaints to less than 50% of previous years.
  • Handle the customer complaints, and ensure of removing all grievances.
  • Investigate and correct all issues in response to customer complaints.
  • Handle customer complaints and maintain high customer satisfaction standards.
  • Resolved and handled customer complaints and / or concerns.
  • Resolve customer complaints regarding sales and service.
  • Maintain a low percentage of customer complaints.
  • Listen to and resolve customer complaints.

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33 Customer Complaints Jobs

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40. Sigma
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low Demand
Here's how Sigma is used in General Manager Of Operations jobs:
  • Convinced business leadership to tie local/functional Six Sigma teams with global IT-Business improvement projects.
  • Charged with orchestrating Lean Six Sigma strategy for corporation and provided corporate training.
  • Utilized lean manufacturing and six-sigma methodologies to improve operations.
  • Leaned and improved production processes for North America using Six Sigma principles resulting in a 10% increase in margins.
  • Guide to customer satisfaction 172%, customer delight to 212% and 168% human six sigma engagement.
  • Directed the implementation of 5S, Six Sigma, and Shop floor lean principles throughout the manufacturing environment.
  • Implemented 6S, visual management, OEE and other Lean Six Sigma methods at key operations.
  • Served as contributing member of Best Practices rewrite team and Six Sigma Error Reduction team.
  • Selected as Pilot facility for Lean, Six Sigma, and waste elimination program.
  • Implemented initial Six Sigma / Lean concepts to build teams and improve safety awareness.
  • Team instituted new NPI/DFM processes employing 6-Sigma to improve design and manufacturing yields.
  • Lean Six Sigma Black Belt Certification - final BB project in process.
  • Managed Six Sigma Green Belt and AS9100 & ISO9001 Quality certification efforts.
  • Provided Six-Sigma and Lean team training.
  • Oversee HR, Accounts Payable/Receivable and payroll accounting Reduced Customer Service Complaints 172% by improving Customer Service via Six Sigma.
  • Red Prairie/SAP superuser, 5S/Lean Sigma, HACCP certified, SQF Internal Auditer, ISO9001-2008 IA Trainer, CPR/1st Aid Certified.
  • Implemented the Six Sigma approach, managing the administration units to operate approximately 40% below budget without sacrificing quality.
  • Introduced Six Sigma based key performance indictors to drive a culture of continuous improvement.
  • Led and facilitated several Kaizen (Lean) and Six Sigma initiatives.
  • Improved overall Quality performance levels from 2 to 5 sigma, resulting in zero regulatory observations and leading cGMP performance.

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91 Sigma Jobs

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41. Goal Achievement
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low Demand
Here's how Goal Achievement is used in General Manager Of Operations jobs:
  • Formulated strategic goal achievement plans based on promotions and local events.

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1 Goal Achievement Jobs

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42. Activity Reports
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low Demand
Here's how Activity Reports is used in General Manager Of Operations jobs:
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
  • Prepared monthly activity reports and liaised with the business owners to keep them apprised of all developments.

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43. Financial Performance
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low Demand
Here's how Financial Performance is used in General Manager Of Operations jobs:
  • Analyze financial performance and assist with implementation of department's financial objectives in supporting proposal and contract initiatives.
  • Maximized financial performance, client satisfaction, and staff development that consistently met or exceeded quality standards.
  • Initiated successful turnaround strategy for mid-Atlantic region resulting in significantly higher morale, and optimal financial performance.
  • Oversee analysis to drive financial performance by identifying new opportunities through business intelligence and market analysis.
  • Managed financial performance, quality service, inventory control, and general daily management of operations.
  • Provided business leaders with financial tools and educated leaders on how operational decisions affected financial performance.
  • Manage effective processes to track operating expenses and financial performance against expectation for the business.
  • Achieved financial performance results through generating new memberships and ancillary service sales.
  • Key driver of continuous improvement, financial performance and operational excellence initiatives.
  • Prepared program operating budgets, budget reports and other financial performance reports.
  • Assisted in product development, monitored financial performance, and developed and enforced safety and loss control policies.
  • Manage Profit & Loss Statements for business plans implementing strategies for controlling financial performance of business unit.
  • Managed the store's financial performance as well as managed the safety and security within the store.
  • Achieved Regional Top Honors for Service Level, Financial Performance and Customer Survey Goals.
  • Tasked with turning round the financial performance of this loss making division.
  • Improved financial performance from -$10M in annual loses to being profitable in 2009 .
  • Increase financial performance by 3.5 X's over 2014; above expectations in 2015/16/17.

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174 Financial Performance Jobs

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44. POS
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low Demand
Here's how POS is used in General Manager Of Operations jobs:
  • Establish and maintain positive relationships with existing accounts encompassing corporate accounts, personal accounts and vendors.
  • Designed and implemented standardized RFQ and Proposal documents improving accuracy, response time and tracking.
  • Created organizational structures encompassing over 800 positions.
  • Developed Total Team Directed Workforce Plan with IAM - Recruited from the position with the promise of a promotion.
  • Led business partner and RFI proposal activity, contributing to growth in annual unit revenue to $20M.
  • Shadowed and interviewed employees to construct an accurate picture of the duties and skills required for each position.
  • Foster positive, collaborative newsroom environment to aid in the development of journalism skills.
  • Worked with company and factory quality control to resolve and repair post production issues.
  • Maintained two day per week clinical load with emphasis on sports medicine/post-op orthopedics.
  • Achieved a 6% positive shift on service standard scores banner year.
  • Conducted periodic performance reviews for the purpose of assessing employee performance.
  • Support local community and increase exposure by sponsoring groups and teams.
  • Formulated proposal for the maintenance of the new SF Cooler.
  • Prepare cash and check payments for bank deposit.
  • Collected annual lease deposits for lease contracts.
  • Evaluated multi-million dollar proposals and initiatives and advised senior management on recommended courses of action.
  • Hired, trained, supervised, and assigned tasks to employees and approved and posted accounts payable and prepared income statement.
  • General Manager of Operations and 3 other positions General Manager for 450-seat location with 600+ employees and 9 direct reports.
  • Position Functions<> <>Hire, Train and Evaluate Employees.
  • Finance Reviewed and approved Material Orders and Proposals Customer Service Provided Customer service and sales support for our sales staff.

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4,488 POS Jobs

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45. Performance Reviews
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low Demand
Here's how Performance Reviews is used in General Manager Of Operations jobs:
  • Conducted annual performance reviews and evaluations.
  • Monitor staff performance including performance reviews.
  • Perform monthly performance reviews, mentoring sessions, along with formal and informal coaching with salaried and bargaining unit employees.
  • Managed all human resource functions to include payroll, benefits, hiring/termination, orientation, and employee performance reviews.
  • Conduct annual performance reviews of direct reports and assist department managers in the review process of department technicians.
  • Coordinated local projects expansions, communicated goals and objectives, and conducted employee performance reviews.
  • Write and deliver quarterly individual development plans, and performance reviews for management team.
  • Prepare all annual staff performance reviews, as well as implement wage adjustments.
  • Raised staff salaries, reduced costs and ensured consistent and productive performance reviews.
  • Conduct performance reviews and focuses on development and career planning for assigned staff.
  • Train new employees and organize monthly meetings and annual performance reviews.
  • Led team of 13 personnel and conducted all performance reviews.
  • Oversee the annual performance reviews for all employees.
  • Prepare Safety meetings and performance reviews.
  • Conduct performance reviews for all employees.
  • Develop employees and managers by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Highlight of Achievements Consistently rated 4 - 5 (5 being the highest) on performance reviews yearly for eight years.
  • Conducted daily, weekly conference calls/monthly Manager's meeting; discussed sales/marketing strategies, and performance reviews for each location.
  • Trained and developed staff, created schedules, jobassignments, and performance reviews.
  • Conducted performance reviews Insure proper shipping orders and stage materials for production.

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14 Performance Reviews Jobs

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46. Front Desk
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low Demand
Here's how Front Desk is used in General Manager Of Operations jobs:
  • Direct all aspects of the fitness club, including membership, front desk, facility maintenance, classes, and programs.
  • Directed housekeeping, reservations, front desk, event and meeting planning, and food and beverage operations for site.
  • Supervised and managed all components of health club operations including front desk, janitorial, maintenance and kids club.
  • Supervised dynamic front desk team and implemented customer service strategy to ensure the best possible experience for hotel guests.
  • Assist with and fill-in for front desk personnel as needed to handle check-ins, phones, etc.
  • Promoted from front desk attendant to General Manager of Operations within 22 months of hire.
  • Hired and directed front desk workers, maintenance personnel, cleaning staff and delivery orders.
  • Managed all departments of the hotels including front desk, housekeeping, and maintenance.
  • Develop Front Desk staff to identify possible opportunities to increase revenues and guest service.
  • Implemented and configured new PMS in front desk, F&B and retail.
  • Supervised Assistant General Manager, Front Desk, Maintenance, and Housekeeping.
  • Trained all front desk staff on brand culture standards and hotel procedures.
  • Started career working in housekeeping, front desk and childcare departments.
  • Full Operations of Sweet Shop; Front desk operations/RoomMasters.
  • Hired and trained all Front Desk and Daycare Staff.
  • Maintained front desk and housekeeping staff schedules and morale.
  • Implemented operational, front desk and housekeeping standards.
  • Supervised front desk agents and night auditor.
  • Front Desk Night Auditor Sep 1999- May 2001 Front Desk Night Auditor, Night Manager on Duty.

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312 Front Desk Jobs

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47. Guest Satisfaction
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low Demand
Here's how Guest Satisfaction is used in General Manager Of Operations jobs:
  • Provided a clean, safe environment for guests and employees and a superior level of quality and guest satisfaction.
  • Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
  • Increase repeat and new business by ensuring better guest satisfaction and higher level of service.
  • Pitched strategies for Overall Guest Satisfaction scores from 78% to 89% within year.
  • Increased Guest Satisfaction to 92% and Overall Associate Engagement Score by 15%.
  • Exceed budgeted revenues and house profit while also increasing guest satisfaction.
  • Ensured total guest satisfaction through personal assistance and a visible presence.
  • Balance service with costs to ensure profitability; Promoted guest satisfaction.
  • Maintained and improved quality and guest satisfaction score (GSS).
  • Ranked in the top ten percent in guest satisfaction.
  • Control P&L, labor, net profit, and guest satisfaction.
  • Reorganized Operations and trained internal leaders Developed training programs which resulted in improved Guest satisfaction
  • Train and supervise subordinate managers to ensure efficient daily workflow and guest satisfaction.

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18 Guest Satisfaction Jobs

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48. Department Heads
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low Demand
Here's how Department Heads is used in General Manager Of Operations jobs:
  • Confer or consult with department heads to plan advertising/marketing services and to secure information on equipment and customer specifications.
  • Developed hotel budget/annual plan in cooperation with major department heads.
  • Coordinate planning of Department Heads with regard to time-tables, work schedules, employment of employees within the different services.
  • Managed monthly and quarterly budget and P&L statements with board members, management and department heads.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Meet with department heads and owner to facilitate communication of objectives, needs, and concerns.
  • Lead weekly meetings with department heads coaching them on how to be successful by exceeding goals.
  • Work closely with owners, key department heads and sales managers to achieve desired operational goals.
  • Conduct performance appraisals for all department heads, IT, finance, sales, production etc.
  • Managed the direction and operations of corporate department heads and division leads.
  • Worked with department heads to develop revenue opportunities in beverage and retail.
  • Appoint department heads or managers and assign or delegate responsibilities to them.
  • Created schedules with Department Heads and fairly scheduled shifts for employees.
  • Provided leadership and direction for Department Heads and 100+ Employees.
  • Managed a staff of 40 employees including Department Heads.
  • Review guest comments and create resolutions with department heads.
  • Manage the various Department Heads: a.

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5 Department Heads Jobs

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49. Business Units
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low Demand
Here's how Business Units is used in General Manager Of Operations jobs:
  • Led the successful integration of business units and strategy development to increase customer satisfaction.
  • Created a solid operational foundation allowing company expansion of additional business units.
  • Establish strategic inventory at business units.
  • General Manager, Operations, Cereal (Minnesota) and Sweet (California) Business Units Reports to Vice-President of Operations.
  • Expanded products and services and business units to improve company position and gain market share recognizing niche markets and growth opportunities.
  • Major language teaching and exchange student franchising business in Brazil with over 180,000 clients every year across 450 business units.
  • Achieved a team engagement score 30% better than the divisional average and outperformed all other global business units.
  • Collaborate with subordinates, peers and senior leadership across business units to develop high performing team customer service.
  • Managed five separate Business Units with 14 direct reports and over 120 employees.
  • Controlled costs via a budget guidance plan for equipment purchases across business units.
  • Maintained standards of customer service across all business units.
  • Instituted an organizational cross- training program between two business units that created operational flexibility and a "High- performance Team".

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180 Business Units Jobs

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50. Retail Store
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low Demand
Here's how Retail Store is used in General Manager Of Operations jobs:
  • Oversee all Receiving, Storage and Shipping for wholesale customers and retail stores throughout the US and Hawaii.
  • Analyze monthly sales reports for retail stores, and create sales plans for future sales goals.
  • Managed operations of the retail store, warehouse, inside sales and inventory management.
  • Approve, and Assist when needed to create Visual Merchandising layouts for retail stores.
  • Expanded retail store locations from 102 to 141 and increased profits by 64%.
  • Managed busy 4 floor bicycle retail store with annual sales over $2,500,000.
  • Managed a large retail store with a team of 90 to 110 employees.
  • Developed more stringent and effective security measures for the retail store.
  • Supervised 10 retail stores, with over 160 employees.
  • Directed and coordinated retail activities for three retail stores.
  • Managed 2 retail store locations.
  • Produce 140 to 160 cars each week for retail stores.
  • Manage distribution center inventory levels to meet retail stores' needs; plan inventory to meet but not exceed forecasted needs.
  • Retail store specializing in gifts, high end jewelry, games and collectables.
  • Contract Position) Managed $14 Million business between two retail stores.

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7,022 Retail Store Jobs

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General Manager Of Operations Jobs

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20 Most Common Skills For A General Manager Of Operations

Customer Service

18.3%

Financial Statements

11.8%

Personnel Processes

10.0%

Ensure Compliance

7.8%

Daily Operations

5.9%

Loss Prevention

4.9%

Inventory Control

4.8%

Revenue Growth

4.4%

Logistics

4.2%

Business Development

3.9%

Sales Goals

3.2%

Cost Savings

2.8%

Oversight

2.8%

Human Resources

2.6%

Annual Sales

2.6%

Osha

2.2%

Day-To-Day Operations

2.1%

GM

2.0%

Process Improvement

1.9%

Direct Reports

1.8%
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Typical Skill-Sets Required For A General Manager Of Operations

Rank Skill
1 Customer Service 13.5%
2 Financial Statements 8.7%
3 Personnel Processes 7.4%
4 Ensure Compliance 5.7%
5 Daily Operations 4.4%
6 Loss Prevention 3.6%
7 Inventory Control 3.5%
8 Revenue Growth 3.2%
9 Logistics 3.1%
10 Business Development 2.8%
11 Sales Goals 2.3%
12 Cost Savings 2.1%
13 Oversight 2.1%
14 Human Resources 1.9%
15 Annual Sales 1.9%
16 Osha 1.6%
17 Day-To-Day Operations 1.5%
18 GM 1.5%
19 Process Improvement 1.4%
20 Direct Reports 1.3%
21 Project Management 1.3%
22 Staff Members 1.3%
23 Annual Budget 1.2%
24 Customer Relations 1.2%
25 Inventory Management 1.2%
26 Company Policies 1.1%
27 Business Operations 1.1%
28 Customer Base 1.1%
29 Cost Control 1.0%
30 Labor Costs 0.9%
31 Training Programs 0.9%
32 ISO 0.9%
33 Market Share 0.9%
34 Special Events 0.9%
35 Action Plans 0.8%
36 Food Cost 0.8%
37 KPI 0.8%
38 Performance Data 0.8%
39 Customer Complaints 0.7%
40 Sigma 0.7%
41 Goal Achievement 0.7%
42 Activity Reports 0.7%
43 Financial Performance 0.7%
44 POS 0.7%
45 Performance Reviews 0.6%
46 Front Desk 0.6%
47 Guest Satisfaction 0.6%
48 Department Heads 0.6%
49 Business Units 0.6%
50 Retail Store 0.6%
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61,591 General Manager Of Operations Jobs

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