Top General Manager Of Operations Skills

Below we've compiled a list of the most important skills for a General Manager Of Operations. We ranked the top skills based on the percentage of General Manager Of Operations resumes they appeared on. For example, 13.5% of General Manager Of Operations resumes contained Customer Service as a skill. Let's find out what skills a General Manager Of Operations actually needs in order to be successful in the workplace.

The six most common skills found on General Manager Of Operations resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in General Manager Of Operations jobs:
  • Deliver improved customer service with implementation of customer focused planning for back to school operations and year round textbook buyback activities.
  • Head of client management, fostering elevated level of customer service, client book building/maintenance and diffusion of customer dissatisfaction.
  • Managed operational areas including kitchen function activity, customer service and facility safety functions, security and maintenance.
  • Improved level of customer service by supervising and participating in yearly team building and customer service seminars.
  • Supervised customer service managers, spanning over 50 active/inactive communities; oversee customer service department day-to-day operations.
  • Led new business acquisition efforts, consumer outreach initiatives, and delivery of exceptional customer service.
  • Cultivate strong team and engaged staff culture within regional operations with focus on exemplary customer service.
  • Implemented concisely defined standards of customer service resulting to increased profitability due to loyal guests.
  • Established training programs to enhance After Sales profitability and improve customer service / fidelity.
  • Monitored sales activities through cashier analysis to ensure that customers receive exceptional customer service.
  • Redefined organizational structure to focus on customer service, quality, and on-time delivery.
  • Coached and mentored a team of associates that consistently delivered Platinum level customer service.
  • Planned workloads including regulatory compliance inspections, maintenance activities, and customer service work.
  • Acknowledged for high degree of customer service with emphasis in problem-identification and resolution.
  • Managed five retail locations and provided status reports for daily customer service activity.
  • Establish relationship and control of local cartage carriers to provide additional customer service.
  • Designed and developed total BRANDING movement resulting consistent, excellent customer service.
  • Identified areas for improvement in performance, customer service/satisfaction and personal development.
  • Provided ongoing customer service training to Field Service and Customer Service Representative.
  • Incorporated a high level of customer service among all operational personal.

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2. Financial Statements

high Demand
Here's how Financial Statements is used in General Manager Of Operations jobs:
  • Generated monthly close of financial statements, prepared management reports concerning purchases and sales.
  • Coordinated, managed and monitored daily office operation, reviewed financial statements and data.
  • Performed monthly variance analysis, developed monthly and quarterly financial statements.
  • Reviewed financial statements- not limited to performance data i.e.
  • Prepared monthly financial statements for external review.
  • Prepared monthly and annual financial statements and analysis thereof, journal entries, balance sheet reconciliations, monthly and annual forecasting.
  • Reviewed financial statements, sales reports to measure productivity, goal achievement, areas needing cost reduction and program improvement.
  • Reviewed monthly P&L, receivables, expenditures, and related financial statements to maximize profitability and cost containment.
  • Restructured Accounts Payable, Accounts Receivable and General Ledger accounting through Financial Statements and Fixed Assets utilizing MAS90 software.
  • Organized the financial statements in a manner that broke down costs more specifically.
  • Maintain all ledger / journal entries, and monthly close / financial statements.
  • Maintained all records, managed accounts; worked with financial statements.
  • Prepared financial statements and internal reports for Board of Directors.
  • Managed documents, databases, and financial statements.
  • Directed team of 35 employees tasked with managing finance and accounting functions at 13 distribution centers.Prepared monthly and year-end financial statements.

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3. Personnel Processes

high Demand
Here's how Personnel Processes is used in General Manager Of Operations jobs:
  • Determine staffing requirements and oversee those personnel processes.
  • Formulated staffing requirements, interviewed, hired and trained new employees, and oversaw all HR personnel processes.
  • Determined staffing requirements, and interviewed, hire and trained new employees, overseen all personnel processes.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

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4. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in General Manager Of Operations jobs:
  • Evaluated qualitative system to ensure compliance with governmental standards relating to safety, food safety and health regulations.
  • Developed procedures to track and document product throughput to ensure compliance with regulatory permits.
  • Interact regularly with numerous government agencies to ensure compliance with numerous government regulations.
  • Interact extensively with permitting agencies to ensure compliance with code; oversee vendors and monitor performance to standards.
  • Developed IT, corporate, and employee policies to ensure compliance with audit and financial clients' requirements.
  • Developed and updated as needed, contents of classroom vehicle safety training to ensure compliance.
  • Implemented a Health and Safety program to ensure compliance in policies, systems.
  • Oversee all subcontractor trades to ensure compliance to code within approved build-outs.
  • Monitored activities of staff and field employees to ensure compliance with rules.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in General Manager Of Operations jobs:
  • Managed daily operations and established leadership by providing exceptional service standards while maintaining a positive attitude showing consistent performance.
  • Directed daily operations of a commercial engineering and construction firm specializing in the construction and testing of telecommunication sites.
  • Promoted energetic atmosphere into daily operations which produced a lively, well-sounded work environment for employees and customers.
  • General Manager / Operations Manager under temporary contract for the daily operations of Audio-Visual fabrication and assembly facility.
  • Monitor daily operations of independent contractors to improve service for deliveries, route enhancements and schedule streamlining.
  • Performed daily operations to ensure restaurants were exceeding sales projections and implemented actions to improve efficiency.
  • Provided hands-on daily supervision of the daily operations of University Housing's cash based operations.
  • Facilitated the company's daily operations and engaged in annual financial forecasts and budgeting.
  • Led several major business operations and technology initiatives with minimal disruption to daily operations.
  • Direct daily operations and oversee requirements to ensure optimum efficiency across the organization.
  • Complete autonomous oversight of spa development from construction to opening into daily operations.
  • Created systems for daily operations, including administrative protocols and documents.
  • Managed overall daily operations & sales for entire entertainment division.
  • Executed daily operations of filing and organizing.
  • Coordinated daily operations for six different departments.
  • Executed daily operations of mortgage business.
  • Executed daily operations of store operations.
  • General manger for daily operations.
  • Maintained daily Operations of a moving company, maintained staff of 20, scheduling, trucks, payroll, Insurance.
  • Supervised the daily operations of the product delivery department and delegated job assignments to a team of 20 employees daily.

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6. Loss Prevention

high Demand
Here's how Loss Prevention is used in General Manager Of Operations jobs:
  • Founded a loss prevention department and implemented live monitoring of facilities.
  • Conducted inventory management and loss prevention.
  • Directed loss prevention and safety initiatives.
  • Started with this firm in store management and rapidly advanced to general, sales, operations and loss prevention management.
  • Hired motivated employees, trained and developed with a special focus on customer satisfaction and loss prevention strategies.
  • Ensured profitability of the store including managing store controllable expenses, inventory, shrink control and loss prevention.
  • Supported Loss Prevention practices and completed operational assessments to protect company s assets while achieving Shrink Goals.
  • Implemented safety protocol and regulations for personal property theft/burglary, loss prevention, and food handling.
  • Lead efforts to reduce store shrinkage through loss prevention education, associate awareness, and compliance.
  • Store loss prevention leader - 518 day accident free record - employee and customer.
  • Managed all Loss Prevention policies and procedures to ensure they are consistently executed.
  • Support the districts Loss prevention initiative through the District loss prevention champion role.
  • Maintain a clean, neat, clutter-free store, enabling loss prevention.
  • Controlled loss prevention with guests and associates.
  • Oversee and monitor loss prevention.
  • Created promotional and marketing documents, handled visual merchandising, loss prevention, handled material procurement.
  • Highlighted Achievements Authored Loss Prevention, Safety and Operations Policy and procedure handbooks.
  • Partner with Regional and district Loss prevention business partners to facilitate trainings targeted to decrease stores shrink.

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7. Inventory Control

high Demand
Here's how Inventory Control is used in General Manager Of Operations jobs:
  • Worked closely with distributors while ordering weekly inventory to ensure an adequate supply of goods while maintaining appropriate inventory control.
  • Developed system of easy item location for inventory control to increase order processing and shipping efficiency.
  • Adhered to corporate financial and operational procedures and budgets through effective cost and inventory control.
  • Utilized lean methodology to set-up manufacturing processes & inventory controls for panel production operations.
  • Plan, organize and implement operational guidelines while maintaining inventory control and cost management.
  • Established previously non-existing inventory controls and reasonable business practices to insure course profitability.
  • Managed purchasing and inventory control to ensure high-quality product while eliminating waste.
  • Developed plans and strategies for inventory control, parts ordering and accountability.
  • Coordinated the development and implementation of purchasing and inventory control departments.
  • Expanded and refined Inventory control and communication with satellite stores.
  • Implemented and managed inventory controls, reducing annual shrinkage.
  • Managed/supervised inventory control, ordering and monthly/yearly audits.
  • Maintained inventory control for all departments.
  • Inventory Control and Manufacturing Order Management.
  • Established cost effective inventory control procedures.
  • Purchased material based on inventory control.
  • Direct involvement in overall sales, inventory control, parts ordering, hiring/discipline actions, scheduling, profit and loss control!
  • Used inventory controls and length of stay constrictions to maximize revenue in the hotel's OnQ Rates & Inventory system.
  • Performed all business administration functions to include Order Entry, Inventory Control, Accounts Payable, and Accounts Receivable.
  • Key responsibilities included Receiving, Returns, Inventory Control, Shipping, Transportation, Customer Service & Facilities departments.

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8. Revenue Growth

high Demand
Here's how Revenue Growth is used in General Manager Of Operations jobs:
  • Reduced budget spend versus plan by 10% for two successive years with annual revenue growth of 6-8%.
  • Generated 400% revenue growth over a six-year period with 2002 being the first year of documented profitability.
  • Record revenue growth, combined with meticulous cost-control, 2016 was our most profitable year in history.
  • Led new production introductions, glass railing and PVC doors/windows contributing to revenue growth for 2006-07.
  • Managed new product launch reaching $1M in sales and 40-60% annual revenue growth.
  • Achieved 300% revenue growth in 18 months and 200% growth in economic downturn.
  • Exceeded company objectives with 20% revenue growth and 5% profit margin increase.
  • Sustained revenue growth rate of up to 13%.
  • Implement innovative approaches to drive revenue growth.
  • Directed revenue growth and client satisfaction.
  • Achieved over 200% revenue growth, grew from 3 employees to 20+.
  • Initiated new business policies to ensure superior customer satisfaction and improved service levels.Received top tier bonuses for exceptional net revenue growth.
  • Established and maintained multimillion-dollar accounts and played a key role in company revenue growth from $2.3M to $13M.
  • KEY RESULTS: Sales & Revenue Growth: Consistently ranked in Top 25% for sales growth over prior year.

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9. Logistics

high Demand
Here's how Logistics is used in General Manager Of Operations jobs:
  • Focused on Supply Chain improvements internationally and domestically, consignment inventories and logistics management as well as restructuring and market penetration.
  • Coordinated logistics planning for transportation of repaired merchandise in four states utilizing company assets and third party companies.
  • Tasked primarily with building logistics infrastructure, managing operational expenses, and supporting start up strategies.
  • Developed alternative solutions to reduce cost of component design, materials, manufacturing processes and logistics.
  • Initiated a Call-Center Logistics service expediting customer parts and tooling Domestically and Internationally utilizing existing personnel.
  • Spearheaded reorganization of the logistics and operations department and defined logistics strategy for 11 distributions.
  • Assumed management leadership for all budgeting, staffing, contract negotiations and logistics operations.
  • Conducted supplier evaluation and selection process to address capacity planning and international logistics.
  • Manage company transitions and co-directed office relocation; oversaw all relocation logistics.
  • Identify, develop, and apply logistics and distribution strategies effectively.
  • Managed operations, procurement and logistics for an international trading company.
  • Manage & oversee optimization logistics routing for domestic & international shipments.
  • Identified and secured strategic business alliances with third party logistics operators.
  • Supervised and managed oriented logistics tasks all associated with logistics.
  • Direct reports were four Logistics Managers and four administrative personnel.
  • Manage transportation, accommodation, and marathon entry logistics.
  • Deployed logistics to coordinate and schedule delivery and installations.
  • Ensured logistics had proper equipment allocation to support initiatives.
  • Managed all aspects of Warehousing and Logistics Operations.
  • Led decision process relating to operations and logistics.

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10. Business Development

high Demand
Here's how Business Development is used in General Manager Of Operations jobs:
  • Performed ground-level strategic business development for engineering firm's expansion into Midwest, with comprehensive operational responsibilities including contract negotiation.
  • General Manager of Marketing/Sales and Business Development Launched Marketing and Business Development Department for Air Canada Ground Handling Services.
  • Promoted to oversee comprehensive operations for the furniture manufacture, which includes oversight of sales and business development activities.
  • Provided regional leadership and coordinated the business development, legal, governance, environmental and strategic planning.
  • Maintained all relationships with existing clients and pro-actively marketed new business development opportunities both locally and nationally.
  • Total responsibility for all business activity, personnel, facilities, business development and program success.
  • Assist Business Development in identifying new business opportunities in order to achieve Corporate growth strategy objectives.
  • Provided strategic plans for business development and implemented operations and cost savings enabler programs.
  • Constructed a six-person business development center and designed a more user friendly website.
  • Directed complete restructure and realignment of business development and operations across the enterprise.
  • Designed and implemented business development plans that led to first-year profitability.
  • Coordinated new business development opportunities; supervised facilities management.
  • Implemented Outreach for post-delivery follow-up and new business developments.
  • Developed the strategic plan for hospital business development.
  • Performed strategic planning and business development.
  • Work with business development and Project Managers for risk management, customer leads, technical/schedule input, quote review and pricing.
  • Coached the owner and established business development tactics, sales/marketing, customer interface, cost / profit structure and employee relations.
  • Administered staffing functions, facilities maintenance and security, supplies procurement, business development, and back- and front-of-the-house details.
  • Oversee sales, marketing, business development and operations; Responsible for profit and loss (P&L).
  • Partner with UK and Japan-based business development colleagues to identify and evaluate partnering and in-licensing opportunities in the US.

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11. Sales Goals

high Demand
Here's how Sales Goals is used in General Manager Of Operations jobs:
  • Exceeded past sales goals by creatively diversifying our product and created new forms of revenue during a challenging economic time.
  • Manage monthly and annual forecasting reports and track activities to ensure achievement of sales goals and oversee marketing and advertising.
  • Worked seamlessly with sales, service, and install departments to ensure sales goals were met on a monthly basis.
  • Achieve predefined sales goals in order to achieve personal success and contribute to the company's yearly revenue goals.
  • Key Accomplishments:* Sales/Revenue - Lead, Motivate, and manage a team while achieving desired sales goals.
  • Create analytic reports to meet sales goals, accounting and collections, and overall strengthen the PBC brand.
  • Provided floor supervision and administrative duties, ensuring the team stays focused on guest service and sales goals.
  • Attained 9.1 million dollar sales goals in 2012 by understanding business trends and implementing an efficient staff profile.
  • Reduced scrap by 52% while continuously reducing on-hand inventory by 33% without effecting sales goals.
  • Achieved bonus plan each year for exceeding sales goals by an average of 15% annually.
  • Create, implement and execute sales strategies, set sales goals and manage budget and expenses.
  • Interfaced with senior and executive management to develop, report and achieve strategic sales goals.
  • Started off doing membership sales, cold calling, generating leads and reaching sales goals.
  • Train and inspire employees to reach personal sales goals and explore different selling techniques.
  • Developed new programs and executed business plans to meet and exceed sales goals.
  • Exceeded projected sales goals while maintaining costs and labor to maximize profits.
  • Spearheaded budget and forecasting programs to maintain budget and reach sales goals.
  • Perform audits, reconcile banking, and drive revenue and sales goals.
  • Budget creation and responsibility for controlling expenses and attaining sales goals.
  • Manage regional sales goals and engage associates to help achieve goals.

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12. Cost Savings

high Demand
Here's how Cost Savings is used in General Manager Of Operations jobs:
  • Captured production cost savings and increased throughput by developing innovative manufacturing process techniques.
  • Identify and implement cost savings initiatives through piece price reduction and/or process improvements.
  • Consolidated business operations resulting in 60% cost savings
  • Consolidated manufacturing operations for significant cost savings.
  • Achieved cost savings while maintaining operational integrity.
  • Implemented Lean / Six Sigma programs using PIMS tools; driving lead time reductions, cost savings, and improved quality.
  • Executed reduction in force (RIF) affecting 400 personnel, and realigned assets, generating $2M cost savings.
  • Lead a process change initiative that created improved efficiency and cost savings which was then implemented at five other facilities.
  • Delivered operations cost savings results of 150% of target and delivered Manufacturing Margin at 125% of target.
  • Implemented cost saving measures for the procurement department (~$2M cost savings in 12 months).
  • Changed transportation matrix resulting in cost savings of 35% and customer satisfaction by 40%.
  • Negotiated several long term contracts with vendors/suppliers resulting in significant cost savings within first six months.
  • Achieved $5M annual cost savings by re-engineering manufacture and improving quality/yield of a major product.
  • Achieved 5% fuel logistics $12M cost savings for 2 consecutive years, consolidating suppliers.
  • Served on cost savings team as hiring manager, interacting with internal technicians and sales-service-parts teams.
  • Suggested new vendor sources to provide cost savings in excess of $25 Million Dollars.
  • Total corporate reorganization resulted in annual cost savings in excess of $4 million.
  • Cost savings of $2.8 million per year utilizing same partner provider and carriers.
  • Implemented cost savings with introduction of CNG vehicles, route consolidation and asset utilization.
  • Led quarterly review meetings with top 10 clients and provided cost savings documentation.

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13. Oversight

high Demand
Here's how Oversight is used in General Manager Of Operations jobs:
  • Developed long-range gas and electric supply strategies including oversight of functions responsible for executing monthly energy requirements and energy purchasing strategies.
  • Hold additional management oversight for organizational development and internal controls at geographically dispersed plants nationwide.
  • Managed technical support program for web-hosting client, and assume oversight responsibility for related operations.
  • Monitored inventory and documentation of receipts and records for regulatory oversight of Washington state agencies.
  • Developed Internal Control Policy to Establish Accountability and Oversight of Farm Production and Support Operations.
  • Established specific methods of oversight to maintain tight control over all operational functions.
  • Provided oversight for implementation of Reliability Centered Maintenance (RCM) initiatives.
  • Directed the California and Maryland operations with full oversight and autonomy.
  • Generated operational reports for customer presentation and oversight review.
  • Direct involvement with all financial matters and acquisition oversight.
  • Provided management oversight to pharmacy directors in each facility.
  • Continued provision and oversight of spiritual/social services care.
  • Provided safety oversight for scheduled and unscheduled work.
  • Selected, trained and mentored a team of sales and marketing managers with indirect oversight of over 20 engineers and programmers.
  • Designed and established strong internal controls to protect assets and establish financial oversight with transparency for the CRIT Tribal Government.
  • Maintained general oversight and insure accuracy of records including A/R, A/P, Inventory, Production, etc.
  • Direct oversight of a 4.5 million dollar renovation and expansion of three 30,000 plus square foot facilities.
  • United States site head responsible for operations, facilities, bid and proposal optimization, and oversight.
  • Managed five satellite locations responsible for P&L oversight, staffing, maintenance and contracting.
  • Supported the President with the strategic oversight of the organization, consisting of approximately 16,000 employees.

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14. Human Resources

high Demand
Here's how Human Resources is used in General Manager Of Operations jobs:
  • Re-structured accounting, human resources and operating procedures to insure maximum profitability, increased sales and productivity and retained employees.
  • Instituted program in conjunction with human resources to provide continuing professional development training to all administrative and supervisory staff
  • Coordinate, administered, and investigate all District Human resource Issues with Corporate Parent and Corporate Human Resources Representative
  • Managed human resources consulting operation, business development, marketing, branding and project management.
  • Maintain staffing and scheduling requirements and responsible for implementation of Human Resources policies and procedures.
  • Prepared business cases and economic justification for capital acquisition of equipment and human resources.
  • Maintain communication with Human Resources and Regional Management.
  • Managed and developed human resources.
  • Execute all Human Resources functions at the resort including hiring, recruitment, and developing and evaluating employee policies and benefits.
  • Led all Operations functions to include Purchasing, Customer Service, Order Fulfillment, Warehousing, Information Technology and Human Resources.
  • Maintained all process to efficiently manage our Human resources department, such as streamline resumes, scheduling and conducting interviews.
  • Assisted Human Resources in on boarding of staff by training employees on guest service platform set by the company.
  • Maintained all operational standards including scheduling; loss prevention, human resources, building maintenance, and budget forecasting.
  • Oversee all operations/scheduling of 30+ employees* Manage all Accounting and Payroll* Human Resources, training and various other duties
  • Addressed human resources needs; coordinated schedules, maintained adequate staffing, determined salaries, and resolved conflicts.
  • Managed over 100 associates including sales, transportation, warehouse distribution, management team and human resources.
  • Manage full range of Human Resources functions regarding new hire interviews, offer letters and compensation packages.
  • Worked directly with Human Resources and the safety department on all aspects of maintenance issues and employees.
  • Managed all business operations, including sales, customer service, human resources and financial management.
  • Managed and increased the effectiveness and efficiency of Support Services (Human Resources - Finance).

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15. Annual Sales

average Demand
Here's how Annual Sales is used in General Manager Of Operations jobs:
  • Exceeded revenue goals and consistently delivered approximately five million in annual sales.
  • Prepared and presented semi-annual sales strategies to others within the organization.
  • Improved annual sales figures by double-digit-percentages.
  • Reported to the President with full P & L responsibility for the US operations with annual sales of $30 million.
  • Developed annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.
  • Delivered annual sales increases ranging from 5% to 20%* Increased overall profit by an average of 15% annually
  • General Manager, Eastern U.S. Operations P&L responsibility for Eastern U.S. operations delivering $80 million in annual sales.
  • Manage fleet product sales operations supporting 40 government, municipal and commercial accounts involving $1.2 million in annual sales.
  • Directed operations for division of design/build firm operating in over twenty-five states with $120 million dollars in annual sales.
  • Managed all Mexican plastic injection molding operations: 1 plant, 350+ employees and US$18M annual sales.
  • Led a team of ~150 persons operating in a 7x24 multifaceted retail environment with annual sales exceeding $45M.
  • Renowned e-commerce operation servicing Internet clients with baby and children's toys with annual sales of $256 million.
  • Directed a staff of one hundred technical and support personnel with highly profitable annual sales of $45M.
  • Improved bottom line profit by $2 million in one year on annual sales of $20 million.
  • Oversee operations with annual sales of $6.5M to ensure customer satisfaction, service quality and operational excellence.
  • Supervised and managed retail furniture and appliance operations with annual sales in excess of $1.4 million.
  • Expanded business from 1 location to a 4-club chain, totaling nearly $2M in annual sales.
  • Managed team in profitable location of $150M in net annual sales with 120+ employee base.
  • Planned and scheduled both internal and external commercial transactions of $25 million in annual sales.
  • Managed virtual and physical shops of a garment trading company with US$300MM annual sales.

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16. Osha

average Demand
Here's how Osha is used in General Manager Of Operations jobs:
  • Developed and implemented facilities safety program and guidelines per OSHA standards.
  • Supervised both plants ensuring, safety, OSHA Guidelines, Department of Environmental Quality, EPA, and honesty among employees.
  • Conducted facility, vendor audits and assisted with government audits for compliance with FAA, FAR, OSHA, FDA requirements.
  • Research, updating and comprehensive knowledge of State and Federal Labor Laws and OSHA standards for use of product development.
  • Develop and maintain Fleet maintenance records and inventory management of all assets and safety records to OSHA and NATE standards
  • Ensured that safety policies were up to date, up to all OSHA regulations and were being adhered to.
  • Handled all training as it related to job duties, OSHA requirements, and company policy and safety standards.
  • Work with union labor contract translation and application * Work with plant safety personnel including OSHA inquiries and investigations.
  • Managed food safety, sanitation, and warehouse safety in conjunction with local health department and OSHA regulations.
  • Insured safety and compliance with building codes, DEP, EPA, OSHA and fire and spill prevention.
  • Delivered comprehensive technical and sales training; aligning training to OSHA regulations and Consulting sales best practices.
  • Ensured strict adherence with OSHA, state, local, site specific and rail safe safety practices.
  • Comply with local, state, and federal laws as well as OSHA safety guidelines and standards.
  • Prepared all safety handbooks to comply with OSHA, as well as maintain necessary records.
  • Researched, developed and implemented field safety procedures, OSHA training, techniques and policy.
  • Achieved one-year without a lost work-time accident and attained preferred status with Rhode Island OSHA.
  • Insured OSHA and company regulations were being followed at all times as Operational Safety Coordinator.
  • Established and implemented work safety requirements in compliance with OSHA and other applicable agencies.
  • Developed OSHA compliant safety programs that resulted in 100% annual safety compliance.
  • Designed, implemented, and monitored Safety Training procedures and DOT/OSHA training requirements.

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17. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in General Manager Of Operations jobs:
  • Performed day-to-day operations in estimating, generating quotes and provided inside and outside sales.
  • Managed all day-to-day operations and support activities reporting exclusively to the Board of Directors.
  • Entrusted with the entire day-to-day operations of a state-of-the-art collision repair facility.
  • Manage day-to-day operations and customer communications with new and existing clients.
  • Managed day-to-day operations, including scheduling, inventory and closing.
  • Managed day-to-day operations in each location and staffing delegation.
  • Managed day-to-day operations of two specialty running stores.
  • Managed day-to-day operations of several downtown parking facilities.
  • Coordinated and managed day-to-day operations of sales.
  • Managed all day-to-day operations of EMS (personnel, sales & marketing, production, Quick Books admin.).
  • Reported to the Vice President, Global Health Care Sales and managed the day-to-day operations of the sales organization.
  • Managed the day-to-day operations of a 900,000 square foot warehousing and shipping facility with approximately 60 employees.
  • Supervised the hiring, training, and day-to-day operations of all nursery tasks and employee affairs.
  • Oversee the day-to-day operations of business including inventory, purchasing, and quality control.
  • Opened both stores daily and assisted in the day-to-day operations of the sister location.
  • Create and perform numerous audits and evaluations to decrease error margin in day-to-day operations.
  • Tightened day-to-day operations and eliminated the need for a third party vendor.
  • Directed the day-to-day operations of a 150 seat collections call center.
  • Manage Day-to-Day operations of sales, service, and office personnel.
  • General Manager - Oversaw marketing, sales and all day-to-day operations.

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18. GM

average Demand
Here's how GM is used in General Manager Of Operations jobs:
  • Assisted with researching and implemented GM Parts motivational sales program including decisions regarding future incentive trips destinations and rewards programs incentives.
  • Developed operating procedures for all business segments that ensure separation of duties and internal control.
  • Convinced business leadership to tie local/functional Six Sigma teams with global IT-Business improvement projects.
  • Charged with orchestrating Lean Six Sigma strategy for corporation and provided corporate training.
  • Evaluate the profitability of various business segments and potential strategic alliances.
  • Utilized lean manufacturing and six-sigma methodologies to improve operations.
  • Lean electronics six sigma methodology sustained, DMAICR implemented.
  • Led and conducted market research defining customer segmentation.
  • Directed operations within the business segment including safety, commercial, quality, planning and scheduling, and labor relations.
  • Work closely with Regional Managers, GM's and Regional Training Managers on New Restaurant Openings to ensure strong openings.
  • Recruited back into company in 2010 to oversee and develop GM's/AGM's in Region covering Virginia to Western New York.
  • Leaned and improved production processes for North America using Six Sigma principles resulting in a 10% increase in margins.
  • Full operational management and P&L responsibility for profitable $6.6M federal government solution services and staff augmentation division.
  • Promoted to General Manager; focusing on strategy, operational stability, and growth of to Small-Mid segment accounts.
  • Used extensive knowledge of horticulture to create complete landscape designs on virgin properties as well as augment existing landscapes.
  • Assisted in project design and acquisitions of new accounts as needed.COMMERCIAL LANDSCAPE MANAGEMENT (CLM) Operations Manager/General Manager GM
  • Directed the implementation of 5S, Six Sigma, and Shop floor lean principles throughout the manufacturing environment.
  • Interviewed new potential employees as well as followed up with the AGM/OTL to ensure the proper training course.
  • Implemented Six Sigma Projects with savings of over $3 million in (1)one year.
  • Increased sales 50% by implementing e-Commerce, CRM, email and database marketing and customer segmentation.

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19. Process Improvement

average Demand
Here's how Process Improvement is used in General Manager Of Operations jobs:
  • Quantified the impact of process improvements and developed business cases to obtain senior management approval and capital funding.
  • Trained manufacturing technicians on the safe operation of machinery, quality control measures and continuous process improvements.
  • Formed process improvement committee at the Grapevine facility to drive continuous improvement and further cost reductions.
  • Coordinate and deliver site-based projects, driving rapid and sustainable process improvement and cultural change.
  • Led a portfolio of post commitment operational functions driven to performance success with process improvements.
  • Developed and implemented ongoing process improvements to enhance productivity and streamline store retail functions.
  • Identify and support opportunities for process improvements, resulting in cost inefficiencies.
  • Change Management/Process Improvement - restructured company to reduce costs during financial crisis.
  • Managed continual process improvement initiatives, reducing transferred calls by 1.2MM annually.
  • Implemented best practices and monitored customer-facing performance metrics for continual process improvement.
  • Established visual factory with aligned business unit structure driving continuous process improvement.
  • Developed and implemented process improvements and quality procedures to streamline production.
  • Reduced downtime and product cost by implementing process improvement programs.
  • Developed process improvement initiatives across all departments within Worldwide Operations.
  • Led continuous process improvement initiatives utilizing Lean methodologies.
  • Identify process improvement ideas and share with management.
  • Solicit client feedback and implement process improvements.
  • Lean initiatives, positive material variance and process improvements resulted in gross profit going from 16.0% to 21.6%.
  • Process Improvement: Led implementation of remote control for locomotive operation that reduced crews from three to two members.
  • Developed and managed process improvement project that enabled Mental Health programs to exceed budget by $750K in FY2009.

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20. Direct Reports

average Demand
Here's how Direct Reports is used in General Manager Of Operations jobs:
  • Counseled staff on policy violations and conduct terminations and provide communication and feedback to direct reports.
  • Created Quarterly Performance Review program and delivered consistently to direct reports and leadership.
  • Provide communication and feedback to direct reports facility general manager.
  • Design developmental programs for direct reports.
  • Directed and managed and average of 130 employees, (10 direct reports) at multiple sites for a 24/7 operations.
  • Direct Reports: Human Resource Manager, Plant Engineer, Production Manager, Controller, Materials Manager, and Quality Manager.
  • Lead direct reports including Service Managers, Office Managers, Team Leads, Warehouse and Office Staff including HR concerns.
  • Led 2 direct and 15 indirect reports with focus on optimal balance of hours with volume for payroll sales percentage.
  • Manage the development of 25 direct reports from interview to separation, training, mentoring, writing and issuing yearly reviews
  • Conduct annual performance reviews of direct reports and assist department managers in the review process of department technicians.
  • Provided organizational leadership and managed a team of 270 indirect reports, 7 managers, and 15 leads.
  • Established performance driven environment in union (IBEW) shop with 15 direct reports / 140 union members.
  • Directed and mentored an inspired team of 56 employees with 6 direct reports, managing a 100,000 sq.
  • Complete P&L responsibility for business unit with 245 hourly associates and nine salaried direct reports.
  • Supervised and trained direct reports in quality assurance, facility safety, and return to work program.
  • Direct reports include the managers of the Manufacturing Engineering, Quality Assurance, and Production functions.
  • Manage three direct reports and a team of 3 junior project managers and 3 graphic designers.
  • Reported to the Vice President of Operations and led 2000 associates (10 direct reports).
  • Manage and oversee 10 direct reports, 70 hourly employees and 15 commission based Account Executives.
  • Be the contact person for any questions or help when direct reports were unavailable.

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21. Project Management

average Demand
Here's how Project Management is used in General Manager Of Operations jobs:
  • Streamlined and re-focused operations for product lines including risk consulting, certification, third-party inspection and project management services.
  • Provided project management support to multiple, concurrent government projects and participated in the preparation of federal government proposals.
  • Hired trained and managed real estate acquisition, asset management and construction project management teams.
  • Support execution of their strategic plans through an effective project management discipline.
  • Provided expert reconstruction estimation, contract negotiations and project management.
  • Maintained the club facility through project management and budgetary controls.
  • Provided after-sales technical customer support & project management.
  • Led process improvement initiatives from idea generation through project management, as well as final communication, training, and implementation.
  • Project Management - oversee the entire process of larger jobs from the bid until it is complete.
  • Coordinate scheduling, purchasing, on-site project management, safety, and start-up/commissioning of entire project.
  • Worked closely with project management team to implement programs that improved operational efficiency by 30%.
  • Implemented Project Management discipline to develop plans and track progress to ensure a successful transition.
  • Implemented Project Management Office to ensure execution of more than 100 divisional projects and initiatives.
  • Provided Project Management of company's flagship accounting package, Accounting Plus.
  • Project management; Track and manage all projects from inception to completion.
  • Manage project management staff in Texas, Florida, and Oklahoma.
  • Performed project management to achieve client's new store program objectives.
  • Created Project Management Office in support of national program growth.
  • Project Management for annual sales revenues of $12 million.
  • Project Management of Material Handling, Warehouse & Distribution Center.

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22. Staff Members

average Demand
Here's how Staff Members is used in General Manager Of Operations jobs:
  • Developed orientation/training program for new staff members.
  • Coordinated building trades during 10 month renovation of 7,000 sq foot free-standing building, recruited 1 optometrist and 4 staff members.
  • Open door policy for all staff members and truly attempted to assist them accomplish their needs and implement their ideas
  • Hired and trained 100+ employees during tenure, including overseeing up to 28 staff members simultaneously.
  • Oversee all customer service issues, that were unable to be satisfied by staff members.
  • Responded to customer preferences and complaints* Planned, organized, assigned and supervised staff members.
  • Recruit, interview, hire, and oversee training of new staff members.
  • Recruited, instructed, scheduled, directed and evaluated over 90 staff members.
  • Recruited and strengthened 10+ staff members' performance through outstanding training and mentoring.
  • Managed the hiring, training, promotion, and separation of staff members.
  • Collaborated with staff members to identify and fix data entry errors that arose.
  • Establish, explain goals, policies, or procedures to staff members.
  • Trained, scheduled and supervised staff members, ensuring coverage and compliance.
  • Hired, trained and mentored staff members, and evaluated their performance.
  • Conferred with board members, and staff members during weekly training meetings.
  • Provided administrative support and worked closely with all other staff members.
  • Led a comprehensive safety & orientation training for all staff members.
  • Hired and trained all staff members at both locations.
  • Analyzed sales data and established goals for staff members.
  • Contribute to operations staff members' annual performance reviews.

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23. Annual Budget

average Demand
Here's how Annual Budget is used in General Manager Of Operations jobs:
  • Mined and analyzed historical data to project overall and segmented revenues for annual and semi-annual budgets.
  • Prepare annual budget forecast, analyze and adjust quarterly budget based on business requirements.
  • Created annual budgets for State operations and monitored financial activity with weekly reporting.
  • Planned, developed and implemented annual budget requirements to upper Management.
  • Instituted annual budgeting process and local strategic planning.
  • Directed the annual budgeting/strategic planning process.
  • Offered promotions to keep clients intrigued and interested; allocated the annual budget to meet the monthly sales goals and utility.
  • Provide direct operational support to Director, Component Maintenance, for $320M annual budget and approximately 1200 Delta employees.
  • Developed the annual budget of $5-7 million and set profit goals and tracked using monthly reviews and quarterly reporting.
  • Create and manage annual budget of 2.5 million dollars; increased Club s year-end profit by 72% in 2013.
  • Managed Delta's 4 billion gallon global fuel-supply requirements worldwide at 385 airports and a $140M annual budget.
  • Directed and coordinated short and long term objective, policies, annual budgets, administrations and P&L.
  • Recognized 15% ($250,000+) in annual budget savings through strategic contract negotiations and improved purchasing techniques.
  • Assisted the President with establishment of annual budgets, strategic plans and financial goals and metrics for company.
  • Budget Preparation: Was responsible for preparing annual budgets and estimations of production program costs and inventory.
  • Managed the Chef Francisco Research and Development Group (14 salaried/annual budget $2M).
  • Plan and develop annual budgets for processing sites, while maintaining production costs during operation.
  • Managed all financial responsibilities to include P&L statements, annual budgets and inventory.
  • Maintain and calculate all monthly and annual budgets, P&L and GL.
  • Managed a support staff of 7 and an annual budget of $3 million.

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24. Customer Relations

average Demand
Here's how Customer Relations is used in General Manager Of Operations jobs:
  • Reinvigorated customer relationship management practices.
  • Trained and managed dealership personnel in Ford Motor Company customer relations and achieved significant improvements in their productivity to increase CSI.
  • Created and supports a centralized customer relationship management, governance and control infrastructure to support inbound and outbound calls.
  • Developed long-term customer relationships through service while interacting with pilots/flight departments to increase fuel sales and strengthen facility loyalty.
  • Orchestrated multiple organizations and operations creating successful customer relations through first class service provided by super human employees.
  • Enhanced key customer relationships to ensure appropriate project analysis, bid development and price negotiation strategies.
  • Empowered the management team to accept responsibility for the improvement of customer relations.
  • Exercised excellent customer service to strengthen existing customer relationships and grow client count.
  • Implement customer relationship development, contract negotiations, and order fulfillment.
  • Worked extensively on Improving Customer Relations and opening new sales avenues.
  • Managed customer relations, controlled expenses and supervised Subaru/Toyota/Nissan sales Departments.
  • Maintain records of all communication in customer relationship management tool.
  • Performed outstanding customer services, built strong client/customer relations.
  • Improved customer relations by re-directing security staff efforts.
  • Provided and coordinated entertainment and handled customer relations.
  • Maintain customer relations, generating new business.
  • Maintained excellent client and customer relations.
  • Manage, train, and supervise, all employees on Company tactics, technique and procedures and dealing with Customer relations.
  • Build and maintain relationships with key external customers; assist as needed with problem solving and customer relationship management.
  • Installed productivity standards Key Performance Indicator (KPI's) to hold all associates accountable and improved customer relationships.

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25. Inventory Management

average Demand
Here's how Inventory Management is used in General Manager Of Operations jobs:
  • Enhanced inventory management across 6 distribution centers by creating an innovative forecasting tool to generate 4,500 account-specific supply templates.
  • Prepared sales forecasts along with production planning to ensure inventory management and proper ordering/receiving of product and supplies.
  • Managed multiple vendor service groups specific to inventory management and promotional marketing.
  • Drafted an inventory management procedure that eliminated 54,000 man hours annually.
  • Developed organizational skills through inventory management responsibilities and schedule coordinating.
  • Coordinated schedules, payroll, inventory management and monthly bookkeeping.
  • Develop and implement detailed project quoting and inventory management software.
  • Established inventory management control to maximize occupancy and yield.
  • Oversee inventory management at each operating unit.
  • Administered month end inventory management and reporting.
  • Directed inventory management, controlled expenses.
  • Handled accounting of 50+ shops that involves inventory management, supply chain management, insurances, price negotiation with suppliers.
  • Reduced paper aging by 67% in a nine-month period by leading a cross-functional team establishing inventory management controls.
  • Created an inventory management system with a focus on reducing damages and maintaining stock levels that reduced overstock.
  • Full direction of forecasting, supply chain management, risk analysis, inventory management, and business logistics.
  • Manage daily business, shipping and receiving, purchasing, inventory management, customer/technical support, accounts receivable.
  • Decreased revenue loss over 90 % by reducing the number of lost accounts and poor inventory management.
  • Inventory Management, Production Scheduling, Accounts Payable, Accounts Receivable, Credit and Collections.
  • Managed budgeting, ordering, inventory management, hiring, and scheduling of employees.
  • Implemented a 'just-in-time' inventory management system, reducing costs by 11%.

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26. Company Policies

average Demand
Here's how Company Policies is used in General Manager Of Operations jobs:
  • Developed and disseminated division wide operational performance goals/company policies aligned with organizational strategic goals and objectives.
  • Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with company policies.
  • Perform inspections of construction and restoration activities to ensure conformance with company policies and standards.
  • Monitored overall job performance to ensure accuracy and adherence to company policies and procedures.
  • Managed day-to-day store operations by ensuring all company policies and procedures were followed.
  • Established company policies, procedures and training curriculum for security officers.
  • Demonstrated comprehensive knowledge and experience of company policies and procedures.
  • Developed, implemented and enforced all company policies.
  • Implemented parent company policies and procedures.
  • Established company policies and guidelines.
  • Supervised 12-15 store associates to ensure all job functions are met, and in compliance with all company policies and procedures.
  • Provided leadership designed to deliver the highest levels of service to customers within the framework of established company policies.
  • Recruit, train and mentor staff in production and service while believing in and coaching company policies and procedures.
  • Implemented all company policies, goals and objectives and participated in the strategic and tactical business planning processes.
  • Handle member complaints and make an effort to satisfy the member, while still upholding company policies.
  • Reviewed and audited operational processes, reports and records to ensure adherence to company policies and procedures.
  • Ensured compliance of company policies and procedures resulting in 90-100% of planned and surprise audits.
  • Trained workers in construction methods, operation of equipment, safety procedures, and company policies.
  • Contribute on decisions on company policies and planning as a member of the Executive Team.
  • Worked closely with the Machinist Union groups to ensure diversity was within company policies.

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27. Business Operations

average Demand
Here's how Business Operations is used in General Manager Of Operations jobs:
  • Established and led the development of company-wide implementation procedures and policies that affected internal business operations and external customer-facing interactions.
  • Close new business deals by coordinating requirements, developing and negotiating contracts; integrating contract requirements with business operations.
  • Evaluate business operations to recognize deficiencies and implement lean principles and enhancements that promote greater profitability.
  • Facilitated multiple aspects of business operations from budgeting and forecasting to financial analysis/reporting and labor relations.
  • Directed the overall US business operations for Scotland based international manufacturing company.
  • General manager of business operations.
  • Manage and over see the entire business operations; to include Arcade floor, gaming, food and marketing and sales.
  • Related projects handled include but are not limited to overall business operations and 2 direct billable local TV shows productions.
  • Controlled financial aspects of business operations by planning, budgeting, and analyzing data to meet budgeted goals.
  • Oversee food and beverage (F&B) and business operations for multiple properties.
  • Managed day to day business operations and escalated issues to President only as needed.
  • Run the day-to-day business operations, hire and train new employees, drive sales.
  • Researched and analyzed business operations to find the best business options and budget.
  • Propelled smooth daily business operations, handling all staffing and facility maintenance issues.
  • Maintained and led daily business operations in a full service restaurant.
  • Led turnkey business operations and daily activity of cross functional teams.
  • Managed business operations of Martial Arts School with 500+ members.
  • Managed all business operations including front and back of restaurant.
  • Handled all phases of business operations to include outlet start-up.
  • Write reports on business operations for the Owner.

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28. Customer Base

average Demand
Here's how Customer Base is used in General Manager Of Operations jobs:
  • Garnered initial revenue and customer base by targeting major 3PL/Forwarder corporations for horizontal start-up revenue.
  • Oversee day to day operations in a break/fix residential customer based computer repair operation.
  • Revitalized customer base to increase sales through timely communication and management of projects
  • Merged Spade Transportation with International bringing customer base and equipment.
  • Designed, introduced and delivered sweeping marketing and advertising changes that directly resulted in increased sales and a new customer base.
  • Created and implemented marketing strategies, including strategy to develop or grow new customers rather than compete for existing customer base.
  • Collaborate with marketing experts to effectively grow the customer base and attract the right type of customers for the business.
  • Developed staff and sales force, created marketing programs and sales strategy to penetrate new markets and customer base.
  • Maintain frequent and strong interface with customer base, issue quotations and resolve customer claims or warranty issues.
  • Developed robust sales strategy, created referral program adding to client acquisition, growing customer base 30%.
  • Worked with local educational institutions and local radio (WMSE) to establish a customer base.
  • Increased customer base by implementing bulk pricing, and personally delivering parts to customer's door.
  • Uncover opportunities with existing clients by partnering with product experts to fulfill our customer base needs.
  • Used different marketing, promotions and sales techniques to expand customer base in the area.
  • Monitor the completion within 70 miles to ensure full maximization of customer base and attendance.
  • Increased customer base by 30% and stayed ahead of yearly plan by 110%.
  • Reactivated inactive and lost customer base by target marketing mailers and image changing awareness ads.
  • Maintain inventory diversity and volume to maximize sales and reach a wider customer base.
  • Trained team and grew customer base, resulting in consistent month-over-month sales improvements.
  • Manage sales team to develop penetration strategies for target and existing customer base.

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29. Cost Control

average Demand
Here's how Cost Control is used in General Manager Of Operations jobs:
  • Improved operational efficiency and cost control by streamlining and centralizing management of trouble tickets.
  • Experienced in administering budgets and initiating cost controls to achieve consistent profit potential.
  • Managed cost control and coordinated schedule with all domestic and international suppliers.
  • Developed inventory cost control system used at 11 corporate restaurant locations.
  • Restructured operational jobs and assignment that improved cost control.
  • Initiated and coordinated inventory and cost control programs.
  • Conducted profit/loss and cost controls analysis.
  • Implemented and monitored a rigorous cost control campaign saving the company $1MM and $850K respectively in 2002 and 2003.
  • Work closely with the CEO in strategic planning and capital expenditures budgeting including wells, financial statement review and cost control.
  • Oversee implementation and adhere to production and cost control policies through proper staffing, training and supervision of employees.
  • Installed new (custom) labor, material, overhead, field and shop cost control systems.
  • Maximized profits through effective cost control (COGS), P&L statement and projections.
  • Work closely with each departmental heads to ensure cost control, profitability, and excellent communication.
  • Implement and oversee labor cost controls, including execution of monthly, daily and weekly transactions.
  • Reorganized departments to improve synergy and to focus on cost control, quality and safety.
  • Achieved solid record for quality, cost control, service delivery, and safety.
  • Streamlined delivery routes to improve truck utilization, customer satisfaction, and cost control.
  • Boosted catering division profit margin 18% with cost controls and right-sized operations.
  • Create company polices, safety manual, cost controls and roles & responsibilities.
  • Review quarterly budget and make needed changes in order to maintain cost control.

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30. Labor Costs

low Demand
Here's how Labor Costs is used in General Manager Of Operations jobs:
  • Outlined deficiencies, decreased labor costs by reducing overtime and oversaw production lists to ensure delivery deadlines were achieved.
  • Revamped a customer management team providing timely resolution of processing delays while reducing labor costs.
  • Analyzed and interpreted daily labor costs in relation to operational productivity.
  • Managed and oversaw all contractor contracts and arrangements including repair & labor costs, equipment rebuilds, and all warranty issues.
  • Managed office, sales and warehouse staff while consistently maintaining low overhead, minimal inventory and labor costs.
  • Implemented floor chart redesign and scheduling policy changes, improving labor costs 10% in 2 months.
  • Developed weekly schedules for 20+ employees; supervised and controlled labor costs on a daily basis.
  • Optimize profits by controlling food, beverage, and labor costs on a daily basis.
  • Controlled efficiency and labor costs in accordance with the current labor-to-revenue goal for the terminal.
  • Reduced cycle time by 17%, and decreased labor costs by $21,422 annually.
  • Established alliances with industry companies to deliver service reducing labor costs by 20%.
  • Trained managers how to write employee schedules to increase productivity and lower labor costs.
  • Optimized profits by cost-effectively controlling all food, supplies, and labor costs.
  • Maintain quality; manage labor costs, shipping schedules, and inventory.
  • Managed labor costs, profit/loss margins, ordering and inventory.
  • Controlled all beverage, food and labor costs.
  • Improved staffing levels and labor costs.
  • Reduced labor costs by 20%.
  • Review labor costs against production goals.
  • Restructured FOH operations, reducing labor costs while increasing workflow efficiency.

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31. Training Programs

low Demand
Here's how Training Programs is used in General Manager Of Operations jobs:
  • Directed personnel development and operational upgrades, instituting comprehensive training programs and customized action plans synchronized with corporate goals.
  • Developed ongoing training programs emphasizing on excellent guest service and all operational procedures.
  • Instituted ongoing training programs for increased customer satisfaction and maximum production.
  • Developed Operational Manuals/Training programs to enhance guest service/ opening new restaurants.
  • Established & Implemented effective training programs to continually improve manager performance.
  • Maintained continuous training programs for personal.
  • Developed and implemented operational control standards, procedures & training programs that brought the airline into compliance with Civil Aviation Regulations.
  • Manage all human resource related item such as job placement, insurance, and training programs with a staff of 134.
  • Developed training programs for all departments, with particular emphasis on Perishables, as well as merchandising and sanitation standards.
  • Created sales training programs, including coaching in goal setting and production that increased individual salesperson effectiveness by 12%.
  • Prioritized training programs to ensure expert staff knowledge and customer experience, satisfaction responses improved by 15%.
  • Developed opening plans and organized systems, training programs, implemented new food and beverage menus.
  • Presided over the sales staff and technician training, training programs, and license maintenance.
  • Developed and implemented sales training programs that generated over $22,000,000 in new revenue.
  • Identified training deficiencies and started in house training programs tailored to the associate.
  • Completed Pilot management training programs Phase I, Phase II, Phase III.
  • Led day-to-day operations of medical, dental, and training programs.
  • Develop and implement training programs for both management and hourly personnel.
  • Established and managed training programs for RAM Racing events.
  • Created hiring and training programs for new team members.

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32. ISO

low Demand
Here's how ISO is used in General Manager Of Operations jobs:
  • Partnered with facility general managers, warehouse supervisors, route supervisors, and all facility personnel to define employee activities.
  • Worked daily with routing supervisor to ensure efficient, timely deliveries, while maintaining cylinder-per-hour goals for optimum profitability.
  • Confirmed by BAFIN (Federal Financial Supervisory Authority) as Managing Director following overhaul of the senior management team.
  • Evaluate selection or testing techniques by conducting research or follow-up activities and conferring with management or supervisory personnel.
  • Monitored performance, developed and implemented action plans to meet performance goals of Managers and Supervisory staff.
  • Performed the duties of a Federal Aviation Administration Testing Center Supervisor to administer all FAA written examinations.
  • Developed and communicated business plans and ideas with supervisors and subordinates to maximize quality and revenue.
  • Project Manager and construction supervisor for engineering and facilities maintenance contracts for residential and commercial sites.
  • Trained supervisors and managers in five departments and contributed to significant improvements in overall customer satisfaction.
  • Directed, managed, and coordinated all utility functions through subordinate Directors, Managers and Supervisors.
  • Served as a primary liaison between organization and President and communication emerging issues and solutions.
  • Advised supervisors of legislative, legal or other program/policy matters that impact services and operations.
  • Directed leadership team of five operations/functional managers as well as twelve to fourteen department supervisors.
  • Used computerized simulators to provide realistic training to all supervisors, engineers, and operators.
  • Instituted performance measurement and tracking process; trained Managers and Supervisors in implementation and function
  • Managed and ensured business fulfillment as a liaison to warehouse operations and customer service.
  • Provided direction for supervisors, administrators, and maintenance departments to maintain transit-operating standards.
  • Improved safety record through implementation of peer-to-peer observation programs and supervisor field inspection program.
  • Implemented an inventory control program that required supervisor authorization at set order points.
  • Supervised and developed multiple operations supervisors, plant foremen and plant operations.

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33. Market Share

low Demand
Here's how Market Share is used in General Manager Of Operations jobs:
  • Directed accounting, product development, manufacturing, sales/marketing, and quality departments to help build market share and profitability.
  • Redefined the sales and engineering model which resulted in an increase in market share and $3.5M increase in sales revenues.
  • Received recognition for the Hampton Brand for RevPAR index of 170%+ and growing market share over previous year.
  • Captured five new hospital clients valued at $5M in annual revenue; grew market share by 20%.
  • Developed and implemented a marketing plan for all locations in order to maximize the market share of the company.
  • Increased market share from 52% to 75% across Singapore and Taiwan, the biggest markets in Asia.
  • Expanded market share by 3.2 base points, and improved service satisfaction scores by 10% over company goal.
  • Doubled the California market share as a direct result of improving sale/performance/efficiency matrix in a 12 month time frame.
  • Aided in the creation and implementation of new service offerings which grew our client base and market share.
  • Developed strategic plan which resulted in market share increases of over 12% in the first year alone.
  • Developed industry leading customer asset tracking software that was instrumental in winning new customers and growing market share.
  • Improved overall service levels with existing client base resulting in a 10% increase in market share.
  • Organized and structured start-up organization, providing leadership to grow and expand market share throughout tenure.
  • Increased Maryland market share by 96% in a four-month time frame by improving sales/performance/efficiency matrix.
  • Led the Product Margin management team, which successfully maintained margins and market share position.
  • Key to this role is the ability to maintain and grow market share in Venezuela.
  • Developed strategic marketing plans for internal and external sales reps to increase market share.
  • Designed and implemented strategic policies which expanded market share by over 12% annually.
  • Increase market share through the addition of routes and volume of Regional Service Providers.
  • Established operations in Singapore and Taiwan, fueling market share growth in Asia.

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34. Special Events

low Demand
Here's how Special Events is used in General Manager Of Operations jobs:
  • Coordinated and supervised special events, corporate banquets and private catering.
  • Direct and coordinate special events/promotions on-site or off-site.
  • Compiled statistical reports for special events.
  • Coordinated all special events and entertainment.
  • Organized and executed requested catering and special events of Navy, Army, Air Force, Marines, and civilian personnel.
  • Garnered contracts with all local military units to provide them with dining facilities for all guard weekends and special events.
  • Worked closely with large corporations on contracts and special events while supplying alcoholic and non-alcoholic daiquiri product year round.
  • Developed a special events program and organized the catering of numerous corporate events with up to 200 people.
  • Promoted hotel by speaking to community and business groups and sponsoring special events at hotel.
  • Coordinated and directed special events up to 1000 guests in a 30,000 sq foot facility.
  • Arranged special events by strategic marketing and planning to promote and increase clientele business.
  • Worked daily and special events operations including preparation of food and handling of money.
  • Organized and operated special events for press, concierge, educators and VIP guests.
  • Coordinate, organize, design and set up product displays at special events.
  • Plan and execute educational and social programs, dinners, and special events.
  • Planned and facilitated special events and catering for up to 14,000 guests.
  • Schedule outside vendors to attend special events to cross promote.
  • Handled scheduling of special events and meeting room reservation system.
  • Managed food delivery for 1000+ guests for special events
  • Coordinate special events featuring live country concert performances byNational Recording Artists.

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35. Action Plans

low Demand
Here's how Action Plans is used in General Manager Of Operations jobs:
  • Establish sales objectives and develop field action plans.- Maintains sales goals results by counseling/encouraging sales representatives.
  • Designed and implemented action plans to improve operational effectiveness.
  • Developed action plans to measure and analyze results by anticipating requirements, trends, and variances.
  • Attended contractual meetings with the client as required, identify risk and develop action plans.
  • Introduced strategic and tactical action plans to improve the vehicle retail sales process.
  • Analyze profit and loss statement and create action plans for opportunity areas.
  • Analyze business trends and implement action plans to improve performance.
  • Developed and instituted action plans that improved operational efficiencies and promoted culture of continuous improvement.
  • Examined cost, turnaround time, and consumer reports to determine action plans for continuous improvements.

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36. Food Cost

low Demand
Here's how Food Cost is used in General Manager Of Operations jobs:
  • Redesigned kitchen flow to reduce service times by 30% and created procedures to help reduce food costs by 10%.
  • Forged exceptional relationships with local vendors, securing timely delivery of top-quality inventory while reducing food costs by 11%.
  • Manage and control P&L and Food Cost, ability to build the business to the next level.
  • Direct and integrate weekly food costs and analysis based on previous year's sales and current business flow.
  • Focused on keeping food costs, labor, and COGS in line with the company's budget.
  • Manage restaurant's prime costs through labor costs, food costs, and sales to maximize profitability.
  • Managed bar and food cost and worked with department managers to reduce loss and achieve company standards.
  • Managed food cost down 3% while net operating profits surpassed budget over 20%.
  • Gained expertise analyzing food cost variances and producing corrective action measures to reduce the variance.
  • Boost profitability by controlling labor and food costs as well as monitoring outside expenses.
  • Maintain financial performance of the unit by controlling labor, food cost, and supplies
  • Inventory control, food costs and ordering, menu and retail design.
  • Maintain product inventory reports and track food costs.
  • Reduced labor and food costs.
  • Maintained a 32% food cost and 28% bar cost.
  • Maintained 25% food cost and 22% labor.
  • Planned and adjusted menus by consulting with owners and chefts; estimating food costs and profits.
  • Reduced food cost (raw material) from 34 percent to 28 percent by controlling purchasing.
  • maintained my labor and food cost budgets by keeping them below target.
  • Reduced averageannual food cost from 36% to 31%.

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37. KPI

low Demand
Here's how KPI is used in General Manager Of Operations jobs:
  • Established KPI's by implementing standards and accountability within the facility in order to improve the overall operating efficiency and profitability.
  • Trained new General Managers on company policies, operating systems, and financial tool-kit and KPI definitions/expectations.
  • Implemented a new WMS rollover and have exceeded customer KPI expectations and corporate operating ratio expectations.
  • Developed operational execution systems to drive common platforms for KPI execution.
  • Increased productivity and lowered error rates by analyzing and developing new KPI's for picking, packing, and tracking errors.
  • Reduced head-count and payroll expenses by 11% through the establishment and management of quantifiable metrics and KPI goals.
  • Assure KPI's are met for inventory, scrap reduction, production, quality, accuracy, efficiency.
  • Monitored night warehouse KPI's, on time truck departure, pick rate, and error rate.
  • Result: Reduced waste and redundancy; improved turn-around time by 23%, exceeding KPI expectations.
  • Hold weekly, monthly and quarterly business evaluations to review KPI's with team and customers.
  • Maintained World Class KPI's yielding exceptional Turnaround Times and On Time Delivery to the Customer.
  • Standardized reporting process for KPI's and metrics for internal as well as business clients.
  • Demonstrated consistent delivery on client KPI's including Customer satisfaction with net promoter score.
  • Developed quarterly mid level bonus program for all operational managers tied to KPI results.
  • Perform business forecasting and analysis and track key performance indicators (KPI).
  • Provided performance reports on Operating, Repair & Maintenance cost and KPI's.
  • Identified requirements to meet KPI targets, specific data, and anticipated outcomes.
  • Created an environment of pay for performance using KPI's and production milestones.
  • Managed KPI's for business center Revenue, Occupancy and target service provisions.
  • Streamlined new Operational KPI's to help grow the new established business.

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38. Performance Data

low Demand
Here's how Performance Data is used in General Manager Of Operations jobs:
  • Review performance data to measure productivity and goal achievement and to determine areas needing improvement.
  • Review performance data to monitor and measure productivity, goal progress and activity levels.

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39. Customer Complaints

low Demand
Here's how Customer Complaints is used in General Manager Of Operations jobs:
  • Reduced customer complaints by 36% by introducing customer focused initiatives.
  • Investigated and resolved customer complaints regarding food quality or service.
  • Resolved customer complaints in an appropriate timely manner.
  • Resolve customer complaints regarding service and billing/insurance issues.
  • Identify, address, and manage guest relations issues, including in-house customer complaints and reports to Guest Relations Department.
  • Responded to written and telephone requests for customer complaints, party planning, and unique but innovative marketing techniques.
  • Implemented teams to evaluate and prepare for new product launches, customer complaints, and corrective actions.
  • Reduced the customer complaints (CRN) and maintain it in qualifying range for 5 years.
  • Scheduled collection routes for employees and assisted in resolving all customer complaints.
  • Reduced customer complaints to less than 50% of previous years.
  • Handle the customer complaints, and ensure of removing all grievances.
  • Investigate and correct all issues in response to customer complaints.
  • Resolved and handled customer complaints and / or concerns.
  • Maintain a low percentage of customer complaints.

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40. Sigma

low Demand
Here's how Sigma is used in General Manager Of Operations jobs:
  • Implement Six Sigma techniques improving processes and decision analysis - Identify bottlenecks and process constraints to select targeted improvement projects.
  • Devised and implemented Lean and Six Sigma process improvements to stabilize equipment reliability, increase efficiency and reduce manufacturing costs.
  • Achieved 8% annual productivity improvements by implementing an extremely successful Six Sigma and Lean Manufacturing process from a zero baseline.
  • Executed complete turnaround plan, streamlined warehouse/distribution processes, integrated productivity and efficiency systems and methodologies including Six Sigma and 5S.
  • Implemented project management discipline and principals of Six Sigma within operations and IT to increase productivity and management control.
  • Instilled a culture of continuous improvement in every facet of the operation by incorporating lean manufacturing and six sigma principles.

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41. Goal Achievement

low Demand
Here's how Goal Achievement is used in General Manager Of Operations jobs:
  • Formulated strategic goal achievement plans based on promotions and local events.

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42. Activity Reports

low Demand
Here's how Activity Reports is used in General Manager Of Operations jobs:
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
  • Prepared monthly activity reports and liaised with the business owners to keep them apprised of all developments.

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43. Financial Performance

low Demand
Here's how Financial Performance is used in General Manager Of Operations jobs:
  • Maximized financial performance, client satisfaction, and staff development that consistently met or exceeded quality standards.
  • Initiated successful turnaround strategy for mid-Atlantic region resulting in significantly higher morale, and optimal financial performance.
  • Oversee analysis to drive financial performance by identifying new opportunities through business intelligence and market analysis.
  • Managed financial performance, quality service, inventory control, and general daily management of operations.
  • Provided business leaders with financial tools and educated leaders on how operational decisions affected financial performance.
  • Manage effective processes to track operating expenses and financial performance against expectation for the business.
  • Achieved financial performance results through generating new memberships and ancillary service sales.
  • Key driver of continuous improvement, financial performance and operational excellence initiatives.
  • Assisted in product development, monitored financial performance, and developed and enforced safety and loss control policies.
  • Manage Profit & Loss Statements for business plans implementing strategies for controlling financial performance of business unit.
  • Managed the store's financial performance as well as managed the safety and security within the store.
  • Achieved Regional Top Honors for Service Level, Financial Performance and Customer Survey Goals.
  • Tasked with turning round the financial performance of this loss making division.
  • Improved financial performance from -$10M in annual loses to being profitable in 2009 .
  • Increase financial performance by 3.5 X's over 2014; above expectations in 2015/16/17.

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44. POS

low Demand
Here's how POS is used in General Manager Of Operations jobs:
  • Performed monthly financial analysis to evaluate financial position and to clearly communicate expectations and actions to maximize the company overall performance.
  • Led operations team to improve plant capabilities to include expose critical surface products, and improve overall productivity and quality metrics
  • Worked with The National Park Service daily in all aspects of operations to maintain positive operational and professional relationships.
  • Initiate the customer contact and verification of account information on acquired portfolios, and completing post-acquisition billing conversion.
  • Perform store operational managerial duties and assist in recruiting qualified personnel to provide the highest customer satisfaction possible.
  • Analyze financial performance and assist with implementation of department's financial objectives in supporting proposal and contract initiatives.
  • Diversified and delivered effective portfolio management through structure/composition analysis, performance measurement diversification and market targeting studies.
  • Developed positive relationships among banks, forwarding agents, and custom officials, domestic and international customers.
  • Reduced bid/proposal time and increased sales productivity and response time with implementation of custom automated estimating solution.
  • Establish and maintain positive relationships with existing accounts encompassing corporate accounts, personal accounts and vendors.
  • Analyzed the market competitive set to ensure proper positioning of products and services while maintaining profitability.
  • Improved group efficiency by defining areas of accountability and job descriptions for all positions managed.
  • Designed and implemented standardized RFQ and Proposal documents improving accuracy, response time and tracking.
  • Negotiated an improved purchasing position with major chassis manufacturers allowing a decrease in unit pricing.
  • Created and maintained positive work environment to promote employee engagement, ensuring superior customer service.
  • Prepared proprietary proposals reviewed economic trends and strategies and managed asset deployment throughout the region.
  • Transitioned from self-funded to full insurance program which enhanced benefits while minimizing corporate exposure.
  • Direct Operations for a 24/7 facility that manufactures extruded composite decking and railing components.
  • Maintained a positive and engaging work environment to sustain quality customer relations and service.
  • Assisted in retraining and developing General Managers in all locations to produce positive results.

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45. Performance Reviews

low Demand
Here's how Performance Reviews is used in General Manager Of Operations jobs:
  • Conducted annual performance reviews and evaluations.
  • Perform monthly performance reviews, mentoring sessions, along with formal and informal coaching with salaried and bargaining unit employees.
  • Managed all human resource functions to include payroll, benefits, hiring/termination, orientation, and employee performance reviews.
  • Coordinated local projects expansions, communicated goals and objectives, and conducted employee performance reviews.
  • Write and deliver quarterly individual development plans, and performance reviews for management team.
  • Prepare all annual staff performance reviews, as well as implement wage adjustments.
  • Raised staff salaries, reduced costs and ensured consistent and productive performance reviews.
  • Conduct performance reviews and focuses on development and career planning for assigned staff.
  • Train new employees and organize monthly meetings and annual performance reviews.
  • Led team of 13 personnel and conducted all performance reviews.
  • Oversee the annual performance reviews for all employees.
  • Prepare Safety meetings and performance reviews.
  • Conduct performance reviews for all employees.
  • Develop employees and managers by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Highlight of Achievements Consistently rated 4 - 5 (5 being the highest) on performance reviews yearly for eight years.
  • Conducted daily, weekly conference calls/monthly Manager's meeting; discussed sales/marketing strategies, and performance reviews for each location.
  • Trained and developed staff, created schedules, jobassignments, and performance reviews.
  • Conducted performance reviews Insure proper shipping orders and stage materials for production.

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46. Front Desk

low Demand
Here's how Front Desk is used in General Manager Of Operations jobs:
  • Directed housekeeping, reservations, front desk, event and meeting planning, and food and beverage operations for site.
  • Supervised and managed all components of health club operations including front desk, janitorial, maintenance and kids club.
  • Supervised dynamic front desk team and implemented customer service strategy to ensure the best possible experience for hotel guests.
  • Assist with and fill-in for front desk personnel as needed to handle check-ins, phones, etc.
  • Promoted from front desk attendant to General Manager of Operations within 22 months of hire.
  • Hired and directed front desk workers, maintenance personnel, cleaning staff and delivery orders.
  • Managed all departments of the hotels including front desk, housekeeping, and maintenance.
  • Implemented and configured new PMS in front desk, F&B and retail.
  • Supervised Assistant General Manager, Front Desk, Maintenance, and Housekeeping.
  • Trained all front desk staff on brand culture standards and hotel procedures.
  • Started career working in housekeeping, front desk and childcare departments.
  • Full Operations of Sweet Shop; Front desk operations/RoomMasters.
  • Hired and trained all Front Desk and Daycare Staff.
  • Maintained front desk and housekeeping staff schedules and morale.
  • Implemented operational, front desk and housekeeping standards.
  • Supervised front desk agents and night auditor.

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47. Guest Satisfaction

low Demand
Here's how Guest Satisfaction is used in General Manager Of Operations jobs:
  • Increase repeat and new business by ensuring better guest satisfaction and higher level of service.
  • Pitched strategies for Overall Guest Satisfaction scores from 78% to 89% within year.
  • Increased Guest Satisfaction to 92% and Overall Associate Engagement Score by 15%.
  • Exceed budgeted revenues and house profit while also increasing guest satisfaction.
  • Ensured total guest satisfaction through personal assistance and a visible presence.
  • Balance service with costs to ensure profitability; Promoted guest satisfaction.
  • Maintained and improved quality and guest satisfaction score (GSS).
  • Ranked in the top ten percent in guest satisfaction.
  • Control P&L, labor, net profit, and guest satisfaction.
  • Reorganized Operations and trained internal leaders Developed training programs which resulted in improved Guest satisfaction
  • Train and supervise subordinate managers to ensure efficient daily workflow and guest satisfaction.

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48. Department Heads

low Demand
Here's how Department Heads is used in General Manager Of Operations jobs:
  • Confer or consult with department heads to plan advertising/marketing services and to secure information on equipment and customer specifications.
  • Developed hotel budget/annual plan in cooperation with major department heads.
  • Coordinate planning of Department Heads with regard to time-tables, work schedules, employment of employees within the different services.
  • Managed monthly and quarterly budget and P&L statements with board members, management and department heads.
  • Meet with department heads and owner to facilitate communication of objectives, needs, and concerns.
  • Lead weekly meetings with department heads coaching them on how to be successful by exceeding goals.
  • Work closely with owners, key department heads and sales managers to achieve desired operational goals.
  • Conduct performance appraisals for all department heads, IT, finance, sales, production etc.
  • Managed the direction and operations of corporate department heads and division leads.
  • Worked with department heads to develop revenue opportunities in beverage and retail.
  • Created schedules with Department Heads and fairly scheduled shifts for employees.
  • Provided leadership and direction for Department Heads and 100+ Employees.
  • Managed a staff of 40 employees including Department Heads.
  • Review guest comments and create resolutions with department heads.
  • Manage the various Department Heads: a.

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49. Business Units

low Demand
Here's how Business Units is used in General Manager Of Operations jobs:
  • Led the successful integration of business units and strategy development to increase customer satisfaction.
  • Created a solid operational foundation allowing company expansion of additional business units.
  • Establish strategic inventory at business units.
  • General Manager, Operations, Cereal (Minnesota) and Sweet (California) Business Units Reports to Vice-President of Operations.
  • Major language teaching and exchange student franchising business in Brazil with over 180,000 clients every year across 450 business units.
  • Achieved a team engagement score 30% better than the divisional average and outperformed all other global business units.
  • Managed five separate Business Units with 14 direct reports and over 120 employees.
  • Controlled costs via a budget guidance plan for equipment purchases across business units.
  • Maintained standards of customer service across all business units.
  • Instituted an organizational cross- training program between two business units that created operational flexibility and a "High- performance Team".

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50. Retail Store

low Demand
Here's how Retail Store is used in General Manager Of Operations jobs:
  • Oversee all Receiving, Storage and Shipping for wholesale customers and retail stores throughout the US and Hawaii.
  • Analyze monthly sales reports for retail stores, and create sales plans for future sales goals.
  • Managed operations of the retail store, warehouse, inside sales and inventory management.
  • Approve, and Assist when needed to create Visual Merchandising layouts for retail stores.
  • Expanded retail store locations from 102 to 141 and increased profits by 64%.
  • Managed a large retail store with a team of 90 to 110 employees.
  • Developed more stringent and effective security measures for the retail store.
  • Supervised 10 retail stores, with over 160 employees.
  • Directed and coordinated retail activities for three retail stores.
  • Managed 2 retail store locations.
  • Produce 140 to 160 cars each week for retail stores.
  • Manage distribution center inventory levels to meet retail stores' needs; plan inventory to meet but not exceed forecasted needs.
  • Retail store specializing in gifts, high end jewelry, games and collectables.
  • Contract Position) Managed $14 Million business between two retail stores.

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20 Most Common Skill For A General Manager Of Operations

Customer Service18.3%
Financial Statements11.8%
Personnel Processes10%
Ensure Compliance7.8%
Daily Operations5.9%
Loss Prevention4.9%
Inventory Control4.8%
Revenue Growth4.4%

Typical Skill-Sets Required For A General Manager Of Operations

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
13.5%
13.5%
2
2
Financial Statements
Financial Statements
8.7%
8.7%
3
3
Personnel Processes
Personnel Processes
7.4%
7.4%
4
4
Ensure Compliance
Ensure Compliance
5.7%
5.7%
5
5
Daily Operations
Daily Operations
4.4%
4.4%
6
6
Loss Prevention
Loss Prevention
3.6%
3.6%
7
7
Inventory Control
Inventory Control
3.5%
3.5%
8
8
Revenue Growth
Revenue Growth
3.2%
3.2%
9
9
Logistics
Logistics
3.1%
3.1%
10
10
Business Development
Business Development
2.8%
2.8%
11
11
Sales Goals
Sales Goals
2.3%
2.3%
12
12
Cost Savings
Cost Savings
2.1%
2.1%
13
13
Oversight
Oversight
2.1%
2.1%
14
14
Human Resources
Human Resources
1.9%
1.9%
15
15
Annual Sales
Annual Sales
1.9%
1.9%
16
16
Osha
Osha
1.6%
1.6%
17
17
Day-To-Day Operations
Day-To-Day Operations
1.5%
1.5%
18
18
GM
GM
1.5%
1.5%
19
19
Process Improvement
Process Improvement
1.4%
1.4%
20
20
Direct Reports
Direct Reports
1.3%
1.3%
21
21
Project Management
Project Management
1.3%
1.3%
22
22
Staff Members
Staff Members
1.3%
1.3%
23
23
Annual Budget
Annual Budget
1.2%
1.2%
24
24
Customer Relations
Customer Relations
1.2%
1.2%
25
25
Inventory Management
Inventory Management
1.2%
1.2%
26
26
Company Policies
Company Policies
1.1%
1.1%
27
27
Business Operations
Business Operations
1.1%
1.1%
28
28
Customer Base
Customer Base
1.1%
1.1%
29
29
Cost Control
Cost Control
1%
1%
30
30
Labor Costs
Labor Costs
0.9%
0.9%
31
31
Training Programs
Training Programs
0.9%
0.9%
32
32
ISO
ISO
0.9%
0.9%
33
33
Market Share
Market Share
0.9%
0.9%
34
34
Special Events
Special Events
0.9%
0.9%
35
35
Action Plans
Action Plans
0.8%
0.8%
36
36
Food Cost
Food Cost
0.8%
0.8%
37
37
KPI
KPI
0.8%
0.8%
38
38
Performance Data
Performance Data
0.8%
0.8%
39
39
Customer Complaints
Customer Complaints
0.7%
0.7%
40
40
Sigma
Sigma
0.7%
0.7%
41
41
Goal Achievement
Goal Achievement
0.7%
0.7%
42
42
Activity Reports
Activity Reports
0.7%
0.7%
43
43
Financial Performance
Financial Performance
0.7%
0.7%
44
44
POS
POS
0.7%
0.7%
45
45
Performance Reviews
Performance Reviews
0.6%
0.6%
46
46
Front Desk
Front Desk
0.6%
0.6%
47
47
Guest Satisfaction
Guest Satisfaction
0.6%
0.6%
48
48
Department Heads
Department Heads
0.6%
0.6%
49
49
Business Units
Business Units
0.6%
0.6%
50
50
Retail Store
Retail Store
0.6%
0.6%

86,520 General Manager Of Operations Jobs

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