What does a general manager of operations do?
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
General manager of operations responsibilities
Here are examples of responsibilities from real general manager of operations resumes:
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Establish company's social network presence via Facebook.
- Install, maintain, and support all hardware components ranging from scanners, POS devices and BMI readers.
- Experience with various cash/credit management, facility monitoring, processing, digital signage, POS and remote ticketing systems.
- Implement corporate program to increaselikes and interactions on station Facebook pages.
- Coordinate office management, reporting, accounting, payroll, regulatory compliance and financial responsibility.
- Implement a new WMS rollover and have exceeded customer KPI expectations and corporate operating ratio expectations.
- Reduce unnecessary costs by developing work schedules base on sales forecasting and reducing overall payroll across departments.
- Develop long-range gas and electric supply strategies including oversight of functions responsible for executing monthly energy requirements and energy purchasing strategies.
- Establish KPI's by implementing standards and accountability within the facility in order to improve the overall operating efficiency and profitability.
- Leverage extensive technical subject matter expertise to evaluate and improve image quality; develop models to demonstrate improvements in establish KPIs.
- Complete the trade on the fixed time within the given SLA.
- Establish training and internal protocols around auditing of pertinent Medicare transactions, increasing frequency of audit while maintaining and improving compliance.
- Direct all activities necessary to ensure timely and accurate dissemination of Medicare information to providers, beneficiaries, attorneys and staff.
- Document preparation and submission for study approval to initiate specimen collections in strict compliance with FDA regulations.
General manager of operations skills and personality traits
We calculated that 20% of General Managers Of Operations are proficient in Customer Service, Develop Team, and Financial Statements. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of General Managers Of Operations that have these skills listed on their resume here:
- Customer Service, 20%
Deliver improved customer service with implementation of customer focused planning for back to school operations and year round textbook buyback activities.
- Develop Team, 6%
Develop team members and managers.
- Financial Statements, 6%
Reviewed financial statements, various reports and other performance data to measure productivity/goal achievement to determine cost efficiency and program improvement.
- Logistics, 6%
Focused on Supply Chain improvements internationally and domestically, consignment inventories and logistics management as well as restructuring and market penetration.
- Payroll, 6%
Reduced unnecessary costs by developing work schedules based on sales forecasting and reducing overall payroll across departments.
- Continuous Improvement, 4%
Embedded a culture of continuous improvement, empowering teams with operational efficiency to leverage staff potential, employee engagement and retention.
Common skills that a general manager of operations uses to do their job include "customer service," "develop team," and "financial statements." You can find details on the most important general manager of operations responsibilities below.
Communication skills. One of the key soft skills for a general manager of operations to have is communication skills. You can see how this relates to what general managers of operations do because "top executives must be able to convey information clearly and persuasively." Additionally, a general manager of operations resume shows how general managers of operations use communication skills: "handled all oral and written communications, marketing initiatives and customer relations. "
Leadership skills. Many general manager of operations duties rely on leadership skills. "top executives must be able to shape and direct an organization by coordinating policies, people, and resources.," so a general manager of operations will need this skill often in their role. This resume example is just one of many ways general manager of operations responsibilities rely on leadership skills: "evaluated management practices, training and development programs, leadership principles, employee relations including senior level management. "
Problem-solving skills. A big part of what general managers of operations do relies on "problem-solving skills." You can see how essential it is to general manager of operations responsibilities because "top executives need to identify and resolve issues within an organization." Here's an example of how this skill is used from a resume that represents typical general manager of operations tasks: "resolved adversarial customer relationships resulting in strong customer partnerships. "
Time-management skills. A commonly-found skill in general manager of operations job descriptions, "time-management skills" is essential to what general managers of operations do. General manager of operations responsibilities rely on this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." You can also see how general manager of operations duties rely on time-management skills in this resume example: "reduced payroll by 40% while maintaining quality, safety and on time delivery standards and raising minimum wage. "
The three companies that hire the most general manager of operationss are:
- Sonic Drive-In80 general managers of operations jobs
- Cafe Zupas
47 general managers of operations jobs
- IHOP17 general managers of operations jobs
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Compare different general managers of operations
General manager of operations vs. Operations support manager
Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.
While similarities exist, there are also some differences between general managers of operations and operations support manager. For instance, general manager of operations responsibilities require skills such as "develop team," "financial statements," "logistics," and "continuous improvement." Whereas a operations support manager is skilled in "project management," "professional development," "support operations," and "customer satisfaction." This is part of what separates the two careers.
On average, operations support managers reach similar levels of education than general managers of operations. Operations support managers are 1.4% more likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.General manager of operations vs. Operations program manager
The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.
Each career also uses different skills, according to real general manager of operations resumes. While general manager of operations responsibilities can utilize skills like "develop team," "financial statements," "payroll," and "personnel processes," operations program managers use skills like "project management," "program management," "infrastructure," and "excellent interpersonal."
In general, operations program managers achieve higher levels of education than general managers of operations. They're 7.4% more likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for General managers of operations in the next 3-5 years?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
General manager of operations vs. Division manager
Division managers supervise a section of the company and are responsible for that division's success. General duties include organizing, planning, allocating resources, and managing the daily operations of the sector. Part of their duty is to evaluate the division's performance and develop strategies for performance improvement. They ensure that compliance to policies and procedures is maintained by the team members. Also, they assist in employee recruitment and performance evaluation for promotion, retention, and termination undertakings. Additionally, division managers need to fix issues that hinder achieving division goals and success.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a general manager of operations is likely to be skilled in "develop team," "continuous improvement," "personnel processes," and "loss prevention," while a typical division manager is skilled in "project management," "safety program," "product development," and "professional development."
Most division managers achieve a similar degree level compared to general managers of operations. For example, they're 0.6% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.General manager of operations vs. Operations manager
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
Types of general manager of operations
Updated January 8, 2025
