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General merchandise clerk skills for your resume and career

Updated January 8, 2025
3 min read
General merchandise clerk example skills
Below we've compiled a list of the most critical general merchandise clerk skills. We ranked the top skills for general merchandise clerks based on the percentage of resumes they appeared on. For example, 44.3% of general merchandise clerk resumes contained product knowledge as a skill. Continue reading to find out what skills a general merchandise clerk needs to be successful in the workplace.

15 general merchandise clerk skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how general merchandise clerks use product knowledge:
  • Deliver remarkable customer service by exceptional product knowledge, efficient service, and friendly attitude.
  • Maintain high degree of product knowledge to better assist customer with purchases and answer inquiries.

2. Product Displays

Here's how general merchandise clerks use product displays:
  • Straightened and organized product displays to enhance appearance.
  • Build product displays, ensure proper fronting of products, and handle product damages and credits according to company policy.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general merchandise clerks use customer service:
  • Completed floor replenishment to guarantee product availability and promote customer satisfaction, while offering exceptional customer service to all customers.
  • Performed customer service, received internal promotion and transferred to Competitive Price Checker as indicated above.

4. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how general merchandise clerks use stock shelves:
  • Stock shelves- Monitor inventory- Provide excellent customer service
  • Assist customers, run cash registers, stock shelves, unload deliveries, collect carts, and general cleaning duties.

5. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how general merchandise clerks use sales floor:
  • Drive sales by quickly and accurately transferring products onto the sales floor to their respective product location based on store schematics.
  • Clean and sort stock room, unload trucks, keep sales floor stocked with merchandise, assist guest.

6. Math

Here's how general merchandise clerks use math:
  • Performed basic customer service skills, cleaning skills, and math skills.
  • Assisted in activity management, helped with reading and math skills.

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7. Basic Math

Here's how general merchandise clerks use basic math:
  • Applied basic mathematical concepts such as addition, subtraction, multiplication, division and knowledge of weights and measures.
  • Used basic mathematics to receive, count and store items in supply rooms and other areas.

8. Pallet Jack

Here's how general merchandise clerks use pallet jack:
  • Transported stock from stock room using a six wheeler (H cart), pallet jack or grocery cart.
  • Operated manual and electric pallet jack, familiar with pricing/label guns.

9. Customer Complaints

Here's how general merchandise clerks use customer complaints:
  • Operate point of sale systems Stocked merchandise Resolved customer complaints
  • Assist customers with locating items and customer complaints and concerns and ran cash register when needed.

10. Meijer

Here's how general merchandise clerks use meijer:
  • General Merchandise Clerk for Meijer, a retailer operating approximately 300 locations throughout the Midwest.
  • Employed at Meijer's as a (GMC).

11. Back Room

Here's how general merchandise clerks use back room:
  • Pulled inventory from back room for the store shelves.
  • Stocked and organized the floor and back room.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how general merchandise clerks use pos:
  • Created purchase orders and recorded the information into POS system.
  • Run all aspects of POS system.

13. Customer Satisfaction

Here's how general merchandise clerks use customer satisfaction:
  • Self-directed team player, dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.
  • Ensured customer satisfaction by developing procedures to provide customers with weekly customized set of shelf tags.

14. Groceries

Here's how general merchandise clerks use groceries:
  • Stocked shelves, ensured in stock levels were in compliance with store requirements, provided support to bag customer groceries.
  • Bag customers' groceries and retrieve shopping carts from parking lot to bring them into store.

15. Product Damages

Here's how general merchandise clerks use product damages:
  • Handle product damages and credits according to company policy
  • Handle product damages and report accordingly.
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List of general merchandise clerk skills to add to your resume

General merchandise clerk skills

The most important skills for a general merchandise clerk resume and required skills for a general merchandise clerk to have include:

  • Product Knowledge
  • Product Displays
  • Customer Service
  • Stock Shelves
  • Sales Floor
  • Math
  • Basic Math
  • Pallet Jack
  • Customer Complaints
  • Meijer
  • Back Room
  • POS
  • Customer Satisfaction
  • Groceries
  • Product Damages
  • Inventory Control
  • Front End
  • Product Rotation
  • Store Shelves
  • Beauty Products
  • Customer Orders
  • Stock Merchandise
  • Store Products
  • Quality Customer Service
  • Display Cases
  • Customer Assistance
  • Customer Inquiries
  • Service Deli
  • Store Displays
  • Stock Room
  • End Caps
  • Merchandise Displays
  • Store Maintenance
  • Stock Product
  • Cash Registers
  • Store Merchandise
  • Seasonal Merchandise
  • Store Inventory
  • Seasonal Displays
  • Building Displays
  • Credit Card Transactions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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