General merchandise manager resume examples from 2026

Land interviews using Zippia's AI-powered resume builder.

Create my resume See all templates

Updated March 26, 2025

6 min read

All resume examples

General merchandise manager resume

Anthony Thompson

(360) 555-3039 | athompson@example.com

Wayne, NJ | 183 N. Second Ln. - 52938

Work experience

2019 - Present
General Merchandise Manager, GameStop - Wayne, NJ
- Train new associates and manager with store policies Use sales and revenue reports to realign store to properly merchandise goods.
- Address issues and discipline store team members, engages with employee relations and human resources as appropriate.
- Provided training and support to employees by instilling L.L.Bean's high standards for customer service and utilizing the G.U.I.D.E.
- Developed and implemented special customer events to help support daily sales goals.
2012 - 2019
Front End Manager, Toys R Us - Wayne, NJ
- Stock and price merchandise Assist customers at checkout and on sales floor Answer phone calls Handle customer returns and special orders
- Prepare cashier schedules Prepare bank deposits Resolve customer complaints to maintain customer satisfaction Handle all customer relations
- Ensured optimal level of customer services and provided training if required.
- Bank runs, schedules, hire/fire.
2002 - 2012
Customer Service Supervisor, Xerox - Rochester, NY
- Provided service and application ideas for users of Xerox mid-volume copiers.
- Created new processes and systems for increasing customer service satisfaction.
2001 - 2002
Sales Coordinator, Walmart - Bentonville, AR
- Strived to meet department sales goals.
- Assisted in stock replenishment and upkeep of sales floor and backstock
- Earn loyalty from returning customers by providing outstanding customer service.

Skills

Communication
Store Management
Sales Goals
Store Policies
Loss Prevention
Company Policies
Service Levels
Profit Goals
Product Availability
Repeat Business

Education

High School Diploma, (2001 - 2001)
,

General merchandise manager resume

Roy West

(620) 555-0815 | rwest@example.com

Kalamazoo, MI | 75984 N. Second Ln. - 94458

Work experience

2016 - Present
General Merchandise Manager, The Home Depot - Kalamazoo, MI
- Follow standard operating procedures for openings and closings.
- Support Store Manager in developing strategies and objectives toward driving store sales and profitability through effective leadership and communication to associates.
- Maintain excellent stockroom organization and loss prevention standards.
2013 - 2016
Vice President, Merchandising, The Home Depot - Kalamazoo, MI
- Store Appearance, Resetting store to company and vendor expectations, team building, hiring, payroll, scheduling,
- Meet with vendors and buyers regularly to ascertain product information and updates.
- Ensured sales goals were met and the execution of Great Customer Service by sales Associates to drive customer loyalty.
- Monitor SPH and daily sales goals.Significant Accomplishments Developed regional Pittsburghese program that included multiple vendors and products.
- Assisted the New Store Management by screening and hiring potential candidates.
2012 - 2013
Assistant Buyer, Dunham's Athleisure - Kalamazoo, MI
- Compiled and collaborated with vendors on the entire life of purchase orders.
- Assisted Buyers in selecting and editing products.
- Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.
- Assisted with stocking/merchandising of all incoming truck freight to sales floor and stockroom.
- Created plans for allocation, product development, sourcing vendors and new product ideas for 33 stores.
- Communicated with vendors regarding product development, initiation of new orders, PO revisions and cancellations, and shipping.
2011 - 2012
Retail Sales Manager, Dunham's Athleisure - Kalamazoo, MI
- Provide shipping information upon completion of customer orders to Sales Reps and customers.
- Unloaded truck shipments and properly set merchandise on sales floor.
- Unload weekly supply truck and stock items accordingly Communicate with customers to attain sales goals
- Managed all aspects of store operations, including inventory management, employee hiring and training, and customer service.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Retail sales (shoes, clothing & accessories.)

Skills

Product Development
Retail Sales
Procedures
Assistant Merchandiser
New Items
ROI
Sales Activities
Promotional Events
Store Management
Special Events

Education

Bachelor's Degree, Specialized Sales And Merchandising (2008 - 2011)
Western Michigan University
Kalamazoo,

General merchandise manager resume

Alan Walker

(720) 555-3148 | awalker@example.com

Jacksonville, FL | 12262 S. First Ln. - 73136

Work experience

2016 - Present
General Merchandise Manager, Walmart - Jacksonville, FL
- Manage the customer service operations which deals directly with customers and is the first point of contact.
- Meet/exceed established sales goals, profit increases, and car counts.
- Maintained area of responsibility in accordance with company policies and procedures by ensuring claims and returns were properly handled.
- Implemented challenging sales contests among staff to reach sales goals designed to grow the business.
2014 - 2016
Merchandising Manager, Dollar Tree - Houston, TX
- Communicated changes in policies, procedures, and strategies.
- Retail Operations Manager in Sasebo, Japan managing a $36M, 200 employee big box location with 5 outlying locations.
- Executed multiple floor sets while consistently receiving phenomenal feedback from corporate officers.
2013 - 2014
Buyer, US Foods - Garland, TX
- Supervised five buyers locally and worked with replenishment service center (RSC) centralized purchasing in Chicago.
- Developed and adjusted demand forecasts and purchase orders based on sales trends and/or business plan.
- Supervised and participated in the preparation of proposals and purchase orders.
- Manage supplier concern resolution with cross functional team including plant operations and materials management.
2012 - 2013
Accounts Receivable Clerk, Accounting Principals - Fort Worth, TX
- Record charges, refunds and financial statements for review.
- Input received invoices into Peoplesoft for payables department.
- Set up payroll accrual schedule for each year.

Skills

Loss Prevention
Presentation Standards
Store Management
Different Departments
Sales Goals
Product Knowledge
Purchase Orders
External Customers
Company Policies
Sales Floor

Education

Bachelor's Degree, Business (2009 - 2012)
American InterContinental University
Chandler,

General merchandise manager resume

Zachary Long

(210) 555-9342 | zlong@example.com

Los Angeles, CA | 80100 W. First Rd. - 42373

Work experience

2011 - Present
General Merchandise Manager, Rite Aid - Los Angeles, CA
- Preserved clear, open lines of communication; put procedures and processes in place that helped build a safe work environment.
- Accept and fill inventory orders Stock inventory Customer service
- Stayed on to set up and manage the men and shoe departments for the new store.
- Provided training in customer service, operating registers, and product knowledge.
- Maintained sales and budget Prepared schedules Implemented the visual presentation of sales floor merchandise Supervised staff of 10-15 employees
- Recruited, selected, coached and developed a high performance management team.
2010 - 2011
Front End Manager, Best Buy - Los Angeles, CA
- Generated repeat business through exceptional customer service.
- Trained staff to deliver outstanding customer service.
- Trained new employees on products and sales floor knowledge in order to make the workplace a more enjoyable place to work.
2000 - 2010
Front End Supervisor, The Home Depot - Chicago, IL
- Help at special order and customer service desk.
- Provided fast, friendly proactive customer service.
1999 - 2000
Head Cashier, McDonald's - Detroit, MI
- Cross-trained and provided back-up for other customer service representatives when needed.
- Greet guests and patrons personally with excellent customer service.
- Greet customers in a friendly manner, listen attentively while they order.
- Handled money / customer service * Took orders and prepared orders * Ran inventory bi -weekly
- Train and mentor sales associates according to customer service standards.

Skills

Customers Needs
Sales Transactions
New Procedures
Store Policies
Customer Service
Customer Expectations
Proper Coverage
Courteous Service
Exit Doors
Product Placement

Education

High School Diploma, (1999 - 1999)
,

General merchandise manager resume

Jessica Shaw

(790) 555-6578 | jshaw@example.com

Chicago, IL | 50568 N. Second Rd. - 86273

Work experience

2016 - Present
General Merchandise Manager, Pizza Hut - Chicago, IL
- Assisted in Interviewing, hiring, and training procedures.
- Provided training to external management hires for district.
- Assist with phone reservations while also breaking down rental agreements explaining company policies and transactions by the renter.
- Cash handling, bank deposits and withdrawals, change orders.
2015 - 2016
Merchandising Manager, Walmart - Milwaukee, WI
- Coordinate with employees to operate the Deli store to achieve sales goals.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Executed company policies and procedures to maintain a safe work environment for myself and fellow associates.
- Walk the sales floor looking for in stock issues, cleanliness, and overall organization of all departments.
2013 - 2015
Department Supervisor, Walmart - Milwaukee, WI
- Helped drive sales goals and organized store racks by size, style, and color to promote a visually appealing environment.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Worked on sales floor, Customer Service desk, & front end cashier.
2011 - 2012
Head Cashier, Best Buy - Iowa City, IA
- Stock merchandise onto shelves, and organize the sales floor.
- Give great customer service at the register as well as on the floor.
- Handle money, cash, credit cards, gift cards etc.
- Assisted all cashiers while maintaining customer service at the cash register.

Skills

Hardware
Department Heads
Sales Goals
Financial Transactions
Sales Floor
Overall Operations
Company Policies
Exit Doors
Business Goals
Payroll

Education

Master's Degree, Business (2012 - 2013)
DeVry University
Oakbrook Terrace,
Bachelor's Degree, Finance (2008 - 2011)
University of Iowa
Iowa City,

How to write a general merchandise manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the general merchandise manager role.

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in general merchandise manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the general merchandise manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical general merchandise manager skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some general merchandise manager interviews.

Here are example skills to include in your “Area of Expertise” on a general merchandise manager resume:

Customer Service
Inventory Control
Front End
Sales Floor
Loss Prevention
Inventory Management
Store Operations
Customer Complaints
Product Availability
Product Knowledge

Store Management
Groceries
Store Sales
Merchandise Presentation
Product Displays
Gross Profit
POS
Trade Shows
Product Placement
HR

Sales Associates
Stock Shelves
Employee Scheduling
Computer System
Retail Store
Sales Volume
Customer Relations
Direct Reports
Product Selection
Customer Inquiries

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write general merchandise manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great general merchandise manager resumes:

Work history example #1

Receptionist Secretary

LA Fitness

Distributed payroll checks and payroll identification cards.
Managed and monitored accounts payable and receivable; prepared reports for Board Treasurer using QuickBooks and Excel.
Fostered increased sense of community for 300 families by providing communication about various programming and community resources.
Established accurate accounts for each guest upon check-in according to their requirements and ensured guest paperwork or documentation was filed appropriately.
Greeted customers in professional manner and facilitated check-in and check-out process as appropriate.

Work history example #2

General Merchandise Manager

Macy's

Maintained open communication with buying line for needed merchandise.
Created positive opportunities for sales out of negative customer experiences.
Partnered with buyers/vendors/managers to train associates on new product and merchandise categories.
Improved operations through effectively supervising daily staff assignments and staff scheduling.
Received and inspected returned merchandise for defects/damages; positioned merchandise to stock, return to vendor, clearance room, etc.

Work history example #3

Visual Merchandiser (Part-Time)

Macy's

Gained experience in corporate retail through meetings with designers, buyers, product managers and vendors.
Organized merchandise based on corporate plan-o-grams designed to ensure customer accessibility and maximize sales.
Created aesthetic home - style environments for Macy's furniture showrooms throughout the tri-state area.
Worked closely with merchandise planners and buyers in order to create accurate merchandise signage to be used on store fixtures.
Garnered hands on experience in the business operations of cosmetic and smart phone accessories e-commerce business.

Work history example #4

VET Assistant

Banfield Pet Hospital

Ensured patient safety by careful monitoring of anesthesia and aiding in patient recovery after anesthesia.
Monitored surgeries and anesthesia procedures.
Focused on preventative care and client communication, as well as performing dental cleanings, phlebotomy, and digital X-ray
Induced and placed correct size trachea tube for anesthesia.
Monitored and adjusted equipment during anesthesia.

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from general merchandise manager resumes:

High School Diploma

2001 - 2001

Bachelor's Degree in specialized sales and merchandising

Western Michigan University, Kalamazoo, MI

2008 - 2011

Highlight your general merchandise manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your general merchandise manager resume:

Certified Sales Professional (CSP)

Updated March 26, 2025

Browse executive management jobs