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General merchandiser skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical general merchandiser skills. We ranked the top skills for general merchandisers based on the percentage of resumes they appeared on. For example, 60.2% of general merchandiser resumes contained sales floor as a skill. Continue reading to find out what skills a general merchandiser needs to be successful in the workplace.

15 general merchandiser skills for your resume and career

1. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how general merchandisers use sales floor:

Maintain a well designed and fully stocked sales floor while providing customer service and being knowledgeable of on-hand merchandise.
Cashier when needed - Help customers on the sales floor find the right product they are looking for.

2. Inventory Management

Here's how general merchandisers use inventory management:

Maintained Health and Beauty Aids section, including inventory management and ordering, display set up, stock rotation, etc.
Inventory management Assisted customers with needs

3. Back Room

Here's how general merchandisers use back room:

Re-organized the back room of the bookstore by sorting all clothing merchandise in stock by size, type, and fit.
Stock shelves in front and in back room.

4. Stock Merchandise

Here's how general merchandisers use stock merchandise:

Required to stock merchandise for sale, open cases, price items for sale and order merchandise for customer purchase.
Stock merchandise, maintain proper product rotation, and general customer service.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how general merchandisers use product knowledge:

Answered phones, greeted customers, and operated cash register Expansive product knowledge and experience closing customer sales
Communicated with store management to ensure highest level of service and sales Provided customer service and product knowledge to customers

6. Working Independently

Here's how general merchandisers use working independently:

Stock shelves, working independently, and use of company provided tablet.
Job requires working independently, reading plan-o-grams and resetting product per season.

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7. Merchandise Displays

Here's how general merchandisers use merchandise displays:

Ensured merchandise displays were stocked, clean, dust free, and appealing to customers.
Replenished purchased product Auditing salesroom merchandise Displayed the appropriate signage for product and sales promotion

8. Pallets

Here's how general merchandisers use pallets:

Prioritized and completed nightly tasks of stocking shelves, stocking new truck pallets, facing, and cleaning OTHER
Lift pallets with a manual pallet jack upon receiving shipment from warehouse.

9. Product Displays

Here's how general merchandisers use product displays:

Related duties include order writing, standby bookkeeping, price changes, inventory control, product displays and cleaning.
Have ability to follow procedure of product display inside and outside of store in compliance with specified standard.

10. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how general merchandisers use pos:

Controlled inventory and computed pricing and entered inventory in the POS system.
Verify customer's signature and identification via POS computer system.

11. Grocery Store

Here's how general merchandisers use grocery store:

Restocked product for food broker in grocery stores
Stocked grocery store during day shift.

12. Customer Complaints

Here's how general merchandisers use customer complaints:

Reported associate and customer complaints to the Grocery Manager or Store Director.
Resolved customer complaints when possible and referred disputed claims to supervisory personnel for resolution.

13. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how general merchandisers use stock shelves:

Stock shelves with product on a consistent basis to keep up store's appearance and product available to customers.
Stock shelves as needed* Assist customers with any questions they may have

14. Back Stock

Here's how general merchandisers use back stock:

Bring and take back items from back stock and auto pole.
Maintained back stock to assure product did not run out.

15. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general merchandisers use customer service:

Ordered, stocked and merchandised product, maintained inventory of non-food merchandise and customer service
Provided courteously assists walk-ins and provided extraordinary customer service within high-volume driven inquire.

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What skills help General Merchandisers find jobs?

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List of general merchandiser skills to add to your resume

The most important skills for a general merchandiser resume and required skills for a general merchandiser to have include:

Sales Floor
Inventory Management
Back Room
Stock Merchandise
Product Knowledge
Working Independently
Merchandise Displays
Pallets
Product Displays
POS

Grocery Store
Customer Complaints
Stock Shelves
Back Stock
Customer Service
Loss Prevention
Delivery Truck
Groceries
Inventory Control
Quality Standards

Expiration Dates
Product Rotation
UPC
Stock Room
Customer Inquiries
Customer Assistance
Product Damages
Building Displays
Store Displays

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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