Assistant Vice President jobs at GM Financial

Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients. As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities. The Expertise and Skills You Bring 15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers. You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps. You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure. You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems. You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services. You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities. You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution. You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure. You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization. You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them. The Value You Deliver Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint. Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates. Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results. Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps. Ensuring the solutions that are delivered meet high standards for quality, performance, and scale. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The base salary range for this position is $140,000-285,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications:Category:Information Technology

Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients. As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities. The Expertise and Skills You Bring 15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers. You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps. You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure. You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems. You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement. You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services. You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities. You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution. You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure. You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization. You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them. The Value You Deliver Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint. Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates. Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results. Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps. Ensuring the solutions that are delivered meet high standards for quality, performance, and scale. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The base salary range for this position is $140,000-285,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Certifications:Category:Information Technology

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Why join us? An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years) Competitive pay and discretionary or incentive bonus eligible Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few Family-friendly work hours With 200+ community bank locations, we offer opportunities to grow and develop in your career Promote from within culture Why join this team? Team-oriented atmosphere that provides opportunities for individual growth Gain experience and further your career by joining a growing organization Position Overview: The Senior Commercial Real Estate Banker - VP/SVP is responsible for managing and growing a portfolio of commercial real estate clients within the Wintrust footprint. This position provides exceptional service to build and strengthen customer relationships by promoting products and services as appropriate to identify and fulfill customer needs. Responsible for new business development through referral sources and cold calling efforts. What You'll Do: Responsible for developing new prospects, managing and growing a portfolio of existing commercial real estate relationships. Experience in variety of real estate transactions including multifamily, retail, industrial, office, self-storage, land development and commercial construction loans. Experience with maintaining and managing a portfolio, with ability to build relationships with existing and prospective customers focusing on revenue growth, fee income, deposits and cross-selling services Participation and knowledge within loan syndications and maintaining those relationships Network with variety of CRE COI's, investors and attorneys to establish a referral base. Prepare, review and present credit memos to senior management while maintaining structures within credit guidelines. Prepare and present deal terms to clients in a timely and accurate manner. Oversee the review and underwriting of credit requests internally while making recommendations for approval to senior management. Provide leadership in the development of less experienced commercial real estate lenders and portfolio managers. Qualifications: Bachelor's degree (Business, Finance, Economics, or Accounting preferred) Solid understanding of general credit and risk principles, and banking policies/procedures; formal credit training is preferred Minimum 7+ years of credit and commercial real estate lending experience combined Exceptional written, verbal, negotiation, and presentation skills Excellent analytical and organization skills with the ability to prioritize workflow Proficient with Microsoft Office, nCino a plus Demonstrate high ethical standards and personal integrity Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated annual salary range for this role is $117,000-$190,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience. #LI-HYBRID #LI-KP1 From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Being part of the red team provides you with the opportunity to work on the cutting edge of cybersecurity and help drive the improvement of detection capabilities as well as strengthening of defenses to improve our overall security posture. The role also offers you with the opportunity to lead and mentor junior team members and provide guidance on complex projects. Major Responsibilities Developing guidelines for the usage, control, maintenance and audit-readiness of information and computer resources that are used in the distributed processing environment. Analyzing and addressing customer security requirements for all business applications existing on a distributed platform. Assisting in the evaluation, selection, and installation of security software products for distributed platforms. Identifying distributed systems security issues as they arise and coordinating with the security architect to ensure that issues are addressed and resolved in a timely basis. Conduct tactical assessments that require expertise in social engineering, application security (web and mobile), physical methods, lateral movement, threat analysis, internal and external network architecture and a wide array of products Document and formally report testing initiatives, along with remediation recommendations and validation Maintain tools and scripts used in penetration-testing and red team processes Conduct research into real-world threat actor tactics, techniques, and procedures (TTPs) and apply that knowledge to Red Team Exercises Assess new technologies, software applications, and devices for potential avenues of exploitation Develop exploits based on identified vulnerabilities Develop scripts, tools, or methodologies to enhance Red Team processes Work with teammates to consistently learn and share advanced skills and foster team excellence Qualification Bachelor's Degree in Computer Science or related fields; applicable specialized training; or equivalent work experience - equally preferable Certified Information Systems Security Professional (CISSP), Global Information Assurance Certification (GIAC), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), Certified Information Security Manager (CISM), OSCP, OSCE, GWAPT, or other security certifications desired Understanding of one or more compliance frameworks: NIST, FFIEC, GLBA, SOX, PCI, etc. 5-7 year of experience conducting penetration-testing/red team engagements Experience in planning and executing advanced attacks that evade network and endpoint security controls to demonstrate the potential adverse impact caused by a threat actor Experience with implementing red team assessment methods, tools, and techniques Experience identifying and exploiting common web-application vulnerabilities, such as: SQL Injection, DOM Manipulation, Authorization System Bypass, Design Logic issues, bounds checking, role & access validation, and filter evasion. Experience handcrafting/dissecting HTTP conversations Experience in developing, extending, or modifying exploits and offensive security tools (shellcode, implants, reflective loaders, etc.), as well as operational experience exploitation, lateral movement, and persistence on Windows and Linux systems, bypassing preventative and detective endpoint and network security controls, C2 frameworks (Cobalt Strike and Metasploit), using common offensive security tools (nmap, CrackMapExec, Impacket, Responder, etc.) The typical base pay range for this role is between $110K - $135K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary

The working hours for this role in the will be 3pm - 1am EST 4 days per week (Sunday-Wednesday) In this role you will focus on researching potential cybersecurity threats to various systems, technologies, operations, and programs throughout multiple environments. You will perform analysis based on this research to determine the risk to the organization and take appropriate actions based upon that analysis. Responsibilities include rapidly responding to potential incidents and events to minimize risk exposure and ensure the confidentiality, integrity, and availability of assets and business processes. Additionally, you will proactively monitor internal and external-facing environments, seek opportunities to strengthen and automate detection and remediation capabilities, reduce response times for incidents, and produce analyses of cybersecurity events that include perspectives on the behavior of adversaries. Major Responsibilities Perform cybersecurity threat detection, assessment, and mitigation efforts as part of a 24/7 global team Investigate potential cybersecurity events across multiple environments using various tools and techniques Conduct analysis of artifacts to determine methods of intrusion and best course of resolution while driving security improvement Support the development of information security policies, standards, and procedures Support inquiries from compliance teams such as IT risk management and internal and external auditors to ensure documentation is complete and processes are in compliance with information security policies Create reports analyzing activities or trends both within and outside of the organization Support the development of security operations detections, playbooks, and automations to ensure threat detection, monitoring, response, and forensics activities align with best practices, minimize gaps in detection and response, and provide comprehensive mitigation of threats Review internal logs and alerts to identify potential cybersecurity events. Triage cases based on output from automated alerts, and determine when to escalate to other teams Monitor external service provider activity to detect potential cybersecurity events Analyze security data from all systems in real time to spot and thwart potential threats, attacks, and other violations Lead projects to increase the firm's security posture Analyze compromised systems and remediate to a clean state Perform breach indicator assessments to investigate network traffic for malicious activity Perform threat hunting across the environment to attempt to detect any adversary activity Support incident resposne activities across MUFG's global network Assist in the production of various reports which identify and analyze relevant upcoming and ongoing threats to the enterprise Research evolving threats, techniques, tools, and vulnerabilities in support of information security efforts Stay current with information security program developments, industry frameworks, changes in the company, industry trends, and current security practices Support inquiries from compliance teams such as IT risk management and internal and external auditors to ensure documentation is complete and processes are in compliance with information security policies Qualifications Bachelor's degree in Information Technology, Cyber Security, Computer Science, or related discipline or equivalent work experience 5 + years of experience working in the Cybersecurity Operations or Information Security Relevant technical and industry certifications, such as CISSP, ISSMP, GCIA, CISM, CEH, GCFA, GCFE, GCIH, or GSEC are preferred Experience in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, or Incident Response and Forensics preferred Experience with information security risk management, including information security audits, reviews, and risk assessments Desired Skills Experience with security data collection, analysis and correlation Well-developed analytic, qualitative, and quantitative reasoning skills Demonstrated creative problem-solving abilities Security event monitoring, investigation, and overall incident response process Strong time management skills to balance multiple activities and lead junior analysts as needed Understanding of offensive security to include common attack methods Understanding of how to pivot across multiple datasets to correlate artifacts for a single security event A diverse skill base in both product security and information security including organizational structure and administration practices, system development and maintenance procedures, system software and hardware security controls, access controls, computer operations, physical and environmental controls, and backup and recovery procedures. Detailed knowledge and experience in security and regulatory frameworks (ISO 27001, NIST 800 series, FFIEC, SOC2, FedRAMP, STAR, etc.) Ability to guide and mentor junior analysts in investigations Understanding of enterprise detection and response technologies and processes (advanced threat detection tools, intrusion detection/prevention systems, network packet analysis, endpoint detection and response, firewalls, Anti malware/anti-virus, Security Information and Event Management tools, etc.) Experienced with Endpoint Detection & Response, email security, web application firewall, an cloud security tooling. Ability to perform risk analysis utilizing logs and other information compiled from various sources Understanding of network protocols, operating systems (Windows, Unix, Linux, MacOS, databases), and mobile device security Knowledge of the various types of cyber-attacks and their implementations A fundamental understanding of enterprise cybersecurity frameworks such as MITRE ATT&CK and Cyber Kill Chain Ability to document and explain technical details in a concise, understandable manner Experience in operational processes such as security monitoring, data correlation, troubleshooting, security operations, etc. The typical base pay range for this role is between $104K - $131K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary

Buffkin/Baker has partnered with Beacon Health, headquartered in South Bend, Indiana, with eleven hospitals and 270 care sites across 10 counties, Beacon connects you with the care you and your family need to be your very best. That takes expertise. We are the regional leader in comprehensive, integrated services - from childbirth and pediatrics to cancer, trauma, heart and vascular, stroke, orthopedics and sports medicine, surgery, mental health and so much more with more than 11,000 associates and 2,500 credentialed providers throughout the region and across two states. Reporting to the Chief Operating Officer, Beacon Health System, the President of Dowagiac Hospital is responsible for providing leadership, direction and administration of corporate goals and objectives through the effective assignment and monitoring of accountabilities and responsibilities to the hospital leadership and management staff. The President ensures Hospital services are delivered in accordance with standards established by the CEO and Board of Trustees of Beacon Health.

Regular Your opportunity In addition to the salary range, this role is also eligible for bonus or incentive opportunities. Click the link below to review our Investment Professionals' incentive structure. Investment Professionals' Compensation | Charles Schwab At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Schwab's branch team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll give clients financial guidance while forming lasting relationships built on trust, respect, and reaching a common goal. You'll also have the ability to take charge of your own professional journey with our supportive, nurturing culture and diverse set of career opportunities. As a Financial Consultant at Schwab, you will be procured with the practice of existing Schwab clients, providing them with wealth management and financial planning advice. Over time, you'll grow your practice holistically through client asset consolidation, networking, and earning client referrals. If you currently have your securities license, enjoy working in a team setting, and share our passion for serving clients - this role is for you. What you have Required Qualifications: A valid and active FINRA Series 7 license required Obtaining or acquiring FINRA Series 66 (63/65) license and Life & Health Insurance as it will be required during your tenure on the job. Preferred Qualifications: Ability to build strong relationships, engage and encourage trust, and deepen the client relationship by applying a focused client communication strategy, and exceeding client expectations. Strong candidates will also learn to leverage our team of Schwab specialists, Schwab advice guidelines, your knowledge of the markets, and your ability to inspire action to help your client's progress toward achieving their goals. Openness to manage wealth on behalf of our clients including: Retirement Planning, Education Planning, Investment Management, Banking & Lending Management, Insurance & Risk Management, and Estate Planning Ability to adapt and implement change as the market and business conditions evolve Passion for community engagement to share and engage clients in discussion about market conditions, sound investing principles, and the ideal wealth and long-term investment strategies for their personal situation Desire to provide an outstanding investor experience in additional to furthering your own professional development in Wealth Management. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer:Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to a product line. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external partners as appropriate. Works with internal partners to establish appropriate controls within operational area. Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience in developing P&C business solutions to include building a business case, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Proven ability to influence leaders across multiple disciplines and executive levels. Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan. Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling. Experience using data insights and making recommendations decision-makers. What sets you apart: Accomplished leader with expertise building a large contact center Advanced technology skills using AI or IVR technology in a contact center environment Experience building, developing, and growing teams through transformation and modernization Strategic leadership skills focused on modernization Experience utilizing data and insights to understand staffing requirements, productivity and workload standards What we offer:Compensation: The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The AVP, Market Development Manager (AVP, MDM) develops and acquires business through outside sales activities within their assigned Territory and as needed in other territories. The incumbent promotes the overarching organizational objectives of exceeding goals, delivering stellar service, building brand awareness and growing Technology Credit Union (Tech CU) membership, deposits, and loans through, among other methods, outreach to Member Companies, mortgage brokers, community development agencies and business/civic leaders. The AVP, MDM is responsible for developing direct and indirect sales growth including but not limited to mortgage and auto lending. In addition, conducts sales presentations, enrolls new companies/community organizations as strategic partners, and establishes ongoing 12-month calendar of business development/relationship management events in their territory. Responsibilities Essential Duties Sales and Service Within the Territory of responsibility, Communicates the enterprise-wide message and builds Tech CU brand awareness within the target market, i.e. the tech ecosystem, community development agencies. Develops and implements a strategic plan to optimize the business opportunities for assigned Tech CU profit centers with a focus on achieving and exceeding all goals. Delivers Educational Workshops, using digital/virtual platforms and in person, to acquire business, raise awareness of Tech CU products/services, and its brand. Sells and processes, Tech CU's products & services in person and via Virtual Branch Collaborates with internal partners to optimize outreach efforts. Connects and develops relationships with key employers as well as business and civic leaders in the territory. Establishes and expands partnerships with mobility management organizations, benefits brokers, realtors, mortgage brokers, Certified Public Accountants (CPAs), etc. Develops, maintains, and expands relationships with existing and prospective Member Companies, and community organizations that allow optimal acquisition opportunity. Participates in community organizations and events aligned with Tech CU's organizational objectives. Utilizes social media channels to promote events and engage community and Tech CU membership. Maintains current industry, competitive and product knowledge. Develops and nurtures a network of referral sources and business contacts. Communicate sales results to own manager for inclusion in territory management reports. Works under general supervision from leadership. May offer periodic coaching to other less experienced staff. Schedule Full-time; 40+ hours/week Flexible within core business hours, M-F (or as directed by management) Occasional extended early morning or late evening hours, and weekends, typically with advance notice. Workplace Essentials Supports Tech CU's Mission and Vision and consistently demonstrates Tech CU's Values (Accelerate, Collaborate, Innovate, & Cultivate). Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans. Complies with Tech CU policies and procedures. Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace. Complies with requirements imposed by federal, state and local regulatory agencies. Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors. Qualifications Education: Bachelor's Degree in related business discipline or equivalent work experience. Experience: 7+ years of experience in related disciplines products, policies and procedures. 3+ years of outside sales or business development experience. Knowledge/Skills/Abilities: Strong leadership and sales acumen. Solid time and project management skills. Solid ability to self-manage priorities. Self-motivated and goal driven. Strong knowledge of financial products and services, the financial services industry and the competitive landscape. Proficient in Microsoft Office products Solid knowledge and fluency in utilizing digital/virtual platforms to meet with internal/external contacts. Strong knowledge and ability to facilitate workshops/seminars in-person and virtually Positive disposition. Solid team orientation. Strong commitment to make excellence a habit. Strong written, verbal and presentation skills. Highly adaptive and open to changes as the organization grows and its needs evolve. Licensing: Upon employment, must enroll and maintain registration with Nationwide Multistate Licensing System (NMLS) under Tech CU's company registration. Travel: Frequent travel by car within assigned territory to attend meetings/events or develop business. Holds a clear and valid driver license valid in assigned territory. Possesses current automobile insurance. Occasional travel to corporate headquarters in San Jose and/or other locations to attend offsite training, meetings or events, typically with advance notice. Infrequent overnight travel may be required, with advance notice. Typical Working Conditions: Outside sales, business development, and office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance. Equipment Used: Routinely uses standard office equipment, including computer, phone, copier and other devices. Physical Requirements: Walk/travel 60-80% of the time to develop business. While in the office (headquarters, branch or remote office) may sit 20-40% of the time. Keyboard and read computer screen for 75% of time during which one is seated. Ability to lift items up to 25 lbs. EQUAL EMPLOYMENT OPPORTUNITY Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pay and Benefits Position Grade: 106 Salary Range: minimum-$97,000, midpoint-$116,000, maximum-$135,000 Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location. Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications. Bonus Potential: Target 10% of base salary based on company and individual performance Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals. Tech CU offers a comprehensive benefits package, including: Health Coverage: Medical, dental, and vision plans Income Protection: Life and disability insurance Retirement: 401(k) plan with company match Paid Holidays: 12 days annually Paid Time Off (PTO): Accrues at 7.08 hours per bi-weekly paycheck (approximately 23 days per year) Increases with length of service Voluntary Time Off (VTO): 8 hours annually for full-time employees to support charitable organizations Additional Benefits: Flexible Spending Accounts Employee-paid voluntary benefits Leaves of absence in compliance with state and federal regulations

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for teams handling complex auto and property litigation to deliver operational litigation results at scale. Responsible for member service, paying what we owe, controlling legal expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims litigation targets. Designs and implements claim's strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the litigation operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ or San Antonio, TX. Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated). Identifies and evaluates internal and external issues of strategic importance to the litigation landscape. Demonstrates executive-level thought leadership, strategy development, and financial and operational planning. Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects. Oversees the development and implementation of functional policies, procedures and guidelines. Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities. Engages with and represents USAA with external law firms and other partners as appropriate. Collaborates with internal partners to establish appropriate controls within operational litigation area. Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives. Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness. Influences and executes claims litigation strategy, plan, goals and objectives in support of Claims Strategy. Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results. Hires, develops, and coaches claims leaders for results delivery. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience. 6 years of people leadership experience in building, managing and/or developing high-performing teams required. Experience in developing legal service delivery solutions to include building a business case for change, creating influence and delivering results. Executive-level business and technical acumen in the areas of effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence. What sets you apart: Management experience overseeing a distributed office and/or remote workforce Jurisdictional knowledge and experience managing litigation Countrywide, with focused experience on California, Nevada, and Washington and the Western U.S. Claims Operational experience, to include leading teams handling complex litigation, implementation of aggressive litigation management strategies, and proficiency in creating and managing strong trial strategies. Business analytics experience and/or experience working with data and metrics to manage the work and drive results. Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required. Executive-level business acumen in the areas of business operations, industry practices and emerging trends required. What we offer:Compensation: The salary range for this position is: $224,250 - $403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Oaktree is a leader among global investment managers specializing in alternative investments, with over $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1400 employees and offices in 25 cities worldwide. We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. For additional information please visit our website at *********************** The AVP, Technical Project Manager in Technology Strategy & Operations is a key role that oversees and coordinates various Technology initiatives and projects across the organization. This position is designed for a seasoned professional who possesses a robust blend of technical acumen, project management expertise, and business analysis capabilities. The ideal candidate will have a proven track record of successfully driving complex, cross-functional projects from inception to completion, while consistently delivering value to stakeholders. You will work closely with senior management, business stakeholders, and technical teams to ensure that the project objectives, scope, budget, timeline, quality, and risks are clearly defined and managed. You will also communicate effectively with all project participants and report on the project status, issues, and outcomes. This role is a brand ambassador not only to technology at Oaktree but to the Technology Strategy & Operations team as we continue to grow and develop our brand. The Technology Strategy & Operations mission is to function as a visible center of excellence that promotes transformation, service excellence and disciplined execution supporting our digital transformation strategy, the success of our partners and the organization. We are an ambitious team with an entrepreneurial mindset. We seek to inspire, influence and collaborate within and across teams. Responsibilities As the AVP, Technical Project Manager, you will have the following responsibilities: Project Leadership: Lead and manage multiple technical projects simultaneously, overseeing all phases from initiation through delivery and post-implementation review. Develop project plans, timelines, resource allocations, budgets, and risk management frameworks. Business Analysis: Collaborate with stakeholders to gather, analyze, and document business requirements. Translate business needs into technical specifications and solutions that add measurable value. Stakeholder Management: Build strong relationships with business and technology stakeholders at all levels. Act as the primary point of contact between business units and technical teams, ensuring clear and timely communication. Strategy Execution: Align project objectives with organizational strategy and goals. Identify opportunities for process improvement and innovation, leveraging technology to drive business growth. Risk and Issue Management: Proactively identify project risks and issues, developing mitigation strategies and contingency plans. Ensure transparent escalation and resolution of critical issues. Resource Coordination: Coordinate and lead cross-functional project teams, including internal staff, external vendors, and consultants. Facilitate effective collaboration and ensure accountability for project deliverables. Quality Assurance: Establish and enforce best practices in project management and business analysis. Monitor project progress and ensure deliverables meet quality standards and stakeholder expectations. Change Management: Develop and implement change management strategies to ensure successful adoption of new processes, systems, and technologies. Prepare and deliver training, documentation, and support as needed. Qualifications The ideal candidate will have the following qualifications: 5+ years of experience in Technology project management, and ideally supplemented with process improvement, technical business analysis, and/or product management. A high degree of professionalism, integrity, and accountability, and the ability to manage multiple priorities and competing demands. Self-starter with proven ability to manage delivery/execution of a wide range of tasks and initiatives. Ability to identify problems and provide a path for solution or escalation Proven experience developing partnerships with and successfully coordinating across various stakeholders Strong listening and verbal/written communications with ability to tailor message to audience Ability to work independently, proactively and possess a strong sense of accountability/ownership Strong familiarity with SDLC processes (e.g., Waterfall) and Agile Methodology Eagerness to learn the business and understand detailed technical requirements Ability to use desktop tools to develop presentations for senior management. Highly skilled in Microsoft Excel, PowerPoint, Word, Project and SharePoint Well versed in Jira and Confluence. Project Management certification or successful completion of a recognized project management curriculum is preferred. Reporting and Documentation: Provide regular project status reports to senior leadership and stakeholders, highlighting achievements, challenges, risks, and next steps. Maintain comprehensive project documentation throughout the project lifecycle. Knowledge, Skills & Abilities Requires minimal supervision; models effective leadership skills; communicates effectively with other project team members. Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities. Critical thinking and problem-solving skills. Strong knowledge of Project and Program Management practices, processes and tools. Works creatively and analytically in a problem-solving environment demonstrating teamwork & innovation. Strong knowledge of the IT landscape, including applications, infrastructure, security, data, and cloud technologies, and the ability to align them with business needs and objectives. Listens intently to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and allowing for professional courtesy in conversations. A passion for learning, innovation, and continuous improvement, and the willingness to share knowledge and best practices with others. Builds mutual trust and encourages respect and cooperation among team members. Proven ability to demonstrate a drive for results and accountability of business needs. Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective. Interpersonal skills to influence and spur change, facilitate and enhance performance within a cross - functional environment. Detail oriented with excellent follow-through skills. Ability to prioritize, plan, and organize work and deliverables. Influential, focused, and versatile team player that is comfortable under pressure. Takes steps to preserve the high confidentiality of strategic business data. Education Bachelor's degree in computer science, information systems or related field. Financial services experience preferred but not required. Base Salary Range $130,000-$150,000 In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement. The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education. Equal Opportunity Employment Policy Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources. For positions based in Los Angeles For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.

Job DescriptionDescription: Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Secondary Market Manager, under the direction and guidance of the Senior Vice President, Residential Lending, executes pricing strategies and secondary market loan sales, manages loan disclosure and closing activities, and acts as Systems Administrator for the Loan Origination System (LOS), Point-of-Sale (POS) and Product & Pricing Engine (PPE). This role will provide guidance and training in loan sale eligibility, closing process, process flow management and implementation, and state and federal compliance. They will be the primary liaison with secondary market investors Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Oversees rate-lock, product development, post-closing, shipping, insuring, purchasing and the final trailing document submission. Manages PPE (Optimal Blue) to provide borrower pricing that meets the Bank's gain-on-sale margin and portfolio investment return goals. Oversees loan change requests, reprice requests, and extension requests in accordance with MUSA guidelines to ensure output accuracy. Provides support to loan originators and secondary market investors for pricing inquiries and post lock questions/inquiries. Assists with generating daily rate file and uploading into various technology solutions. Oversees loan funding and wire requests and the reconciliation of loan purchase advices. Develops and monitors pricing and hedging strategies for residential loans. Communicates internal pricing policies and procedures. Understands pricing for all offered mortgage loan products. Determines loan-level profit-loss figures. Works in a high pressure, team-oriented, and rapidly changing environment. Manages multiple projects concurrently and seamlessly, switching priorities as needed. Manages various research projects, including tracking and analyzing industry benchmarks. Analyzes and suggests system changes to increase efficiency and productivity. Leads, manages, coaches and counsels the operations team for peak performance. Prepare accurate and timely performance appraisals Manage to the highest integrity of loan data. Prepare and submit the HMDA Loan Application Register (LAR) annually, or more frequently as required. Stays abreast of the regulatory compliance environment as it pertains specifically to residential lending and banking in general, and is prepared to advance procedural changes as required. Works with other areas of the bank, as required, to advance departmental and/or company goals. Other related responsibilities as assigned. The pay range for this position is $100,000 to $125,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements: Bachelor's degree in business administration, finance or related field preferred or equivalent combination of coursework and experience. Five or more years of mortgage industry experience in managing first mortgage processing, secondary marketing and closing functions is required. Current Certified Encompass Administrator status and proficiency with Optimal Blue and Consumer Connect (or other POS) are required. Current, expert knowledge of the Microsoft Office suite, including: Word, Excel, and Outlook. Ability to understand the high-level objectives, not just task-oriented, and can execute accordingly. Proven understanding and knowledge of residential lending and bank compliance regulations, which include, but is not limited to RESPA, Truth In Lending Act (REG Z), HMDA, Right To Financial Privacy Act, Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Fair Lending, US Patriot Act (OFAC), Bank Secrecy, Interagency Appraisal and Evaluation Guidelines, and Gramm-Leach-Bliley Act and other applicable regulatory requirements. Proven ability to foster and promote a team environment within a residential lending group must be demonstrated. In-depth knowledge of Fannie Mae and Freddie Mac underwriting requirements is essential, and previous experience with delivery of loans under wholesale and/or correspondent relationships is required. Knowledge of the community bank operating environment is highly desirable.

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: A competitive salary with performance-based incentives. Comprehensive medical with deductible reimbursement, dental, and vision coverage. An employer matching 401k plan. Training and professional development opportunities, including tuition reimbursement. Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Secondary Market Manager, under the direction and guidance of the Senior Vice President, Residential Lending, executes pricing strategies and secondary market loan sales, manages loan disclosure and closing activities, and acts as Systems Administrator for the Loan Origination System (LOS), Point-of-Sale (POS) and Product & Pricing Engine (PPE). This role will provide guidance and training in loan sale eligibility, closing process, process flow management and implementation, and state and federal compliance. They will be the primary liaison with secondary market investors Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Oversees rate-lock, product development, post-closing, shipping, insuring, purchasing and the final trailing document submission. Manages PPE (Optimal Blue) to provide borrower pricing that meets the Bank's gain-on-sale margin and portfolio investment return goals. Oversees loan change requests, reprice requests, and extension requests in accordance with MUSA guidelines to ensure output accuracy. Provides support to loan originators and secondary market investors for pricing inquiries and post lock questions/inquiries. Assists with generating daily rate file and uploading into various technology solutions. Oversees loan funding and wire requests and the reconciliation of loan purchase advices. Develops and monitors pricing and hedging strategies for residential loans. Communicates internal pricing policies and procedures. Understands pricing for all offered mortgage loan products. Determines loan-level profit-loss figures. Works in a high pressure, team-oriented, and rapidly changing environment. Manages multiple projects concurrently and seamlessly, switching priorities as needed. Manages various research projects, including tracking and analyzing industry benchmarks. Analyzes and suggests system changes to increase efficiency and productivity. Leads, manages, coaches and counsels the operations team for peak performance. Prepare accurate and timely performance appraisals Manage to the highest integrity of loan data. Prepare and submit the HMDA Loan Application Register (LAR) annually, or more frequently as required. Stays abreast of the regulatory compliance environment as it pertains specifically to residential lending and banking in general, and is prepared to advance procedural changes as required. Works with other areas of the bank, as required, to advance departmental and/or company goals. Other related responsibilities as assigned. The pay range for this position is $100,000 to $125,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements Bachelor's degree in business administration, finance or related field preferred or equivalent combination of coursework and experience. Five or more years of mortgage industry experience in managing first mortgage processing, secondary marketing and closing functions is required. Current Certified Encompass Administrator status and proficiency with Optimal Blue and Consumer Connect (or other POS) are required. Current, expert knowledge of the Microsoft Office suite, including: Word, Excel, and Outlook. Ability to understand the high-level objectives, not just task-oriented, and can execute accordingly. Proven understanding and knowledge of residential lending and bank compliance regulations, which include, but is not limited to RESPA, Truth In Lending Act (REG Z), HMDA, Right To Financial Privacy Act, Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Fair Lending, US Patriot Act (OFAC), Bank Secrecy, Interagency Appraisal and Evaluation Guidelines, and Gramm-Leach-Bliley Act and other applicable regulatory requirements. Proven ability to foster and promote a team environment within a residential lending group must be demonstrated. In-depth knowledge of Fannie Mae and Freddie Mac underwriting requirements is essential, and previous experience with delivery of loans under wholesale and/or correspondent relationships is required. Knowledge of the community bank operating environment is highly desirable.

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer's unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let's get there, together! In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive: * A competitive salary with performance-based incentives. * Comprehensive medical with deductible reimbursement, dental, and vision coverage. * An employer matching 401k plan. * Training and professional development opportunities, including tuition reimbursement. * Work life balance with paid time off, paid volunteer hours, and 11 paid holidays. The Secondary Market Manager, under the direction and guidance of the Senior Vice President, Residential Lending, executes pricing strategies and secondary market loan sales, manages loan disclosure and closing activities, and acts as Systems Administrator for the Loan Origination System (LOS), Point-of-Sale (POS) and Product & Pricing Engine (PPE). This role will provide guidance and training in loan sale eligibility, closing process, process flow management and implementation, and state and federal compliance. They will be the primary liaison with secondary market investors Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Oversees rate-lock, product development, post-closing, shipping, insuring, purchasing and the final trailing document submission. * Manages PPE (Optimal Blue) to provide borrower pricing that meets the Bank's gain-on-sale margin and portfolio investment return goals. * Oversees loan change requests, reprice requests, and extension requests in accordance with MUSA guidelines to ensure output accuracy. * Provides support to loan originators and secondary market investors for pricing inquiries and post lock questions/inquiries. * Assists with generating daily rate file and uploading into various technology solutions. * Oversees loan funding and wire requests and the reconciliation of loan purchase advices. * Develops and monitors pricing and hedging strategies for residential loans. * Communicates internal pricing policies and procedures. * Understands pricing for all offered mortgage loan products. * Determines loan-level profit-loss figures. * Works in a high pressure, team-oriented, and rapidly changing environment. * Manages multiple projects concurrently and seamlessly, switching priorities as needed. * Manages various research projects, including tracking and analyzing industry benchmarks. * Analyzes and suggests system changes to increase efficiency and productivity. * Leads, manages, coaches and counsels the operations team for peak performance. * Prepare accurate and timely performance appraisals * Manage to the highest integrity of loan data. Prepare and submit the HMDA Loan Application Register (LAR) annually, or more frequently as required. * Stays abreast of the regulatory compliance environment as it pertains specifically to residential lending and banking in general, and is prepared to advance procedural changes as required. * Works with other areas of the bank, as required, to advance departmental and/or company goals. * Other related responsibilities as assigned. The pay range for this position is $100,000 to $125,000 per year and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under federal, state, and local laws. Requirements * Bachelor's degree in business administration, finance or related field preferred or equivalent combination of coursework and experience. * Five or more years of mortgage industry experience in managing first mortgage processing, secondary marketing and closing functions is required. * Current Certified Encompass Administrator status and proficiency with Optimal Blue and Consumer Connect (or other POS) are required. * Current, expert knowledge of the Microsoft Office suite, including: Word, Excel, and Outlook. * Ability to understand the high-level objectives, not just task-oriented, and can execute accordingly. * Proven understanding and knowledge of residential lending and bank compliance regulations, which include, but is not limited to RESPA, Truth In Lending Act (REG Z), HMDA, Right To Financial Privacy Act, Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Fair Lending, US Patriot Act (OFAC), Bank Secrecy, Interagency Appraisal and Evaluation Guidelines, and Gramm-Leach-Bliley Act and other applicable regulatory requirements. * Proven ability to foster and promote a team environment within a residential lending group must be demonstrated. * In-depth knowledge of Fannie Mae and Freddie Mac underwriting requirements is essential, and previous experience with delivery of loans under wholesale and/or correspondent relationships is required. * Knowledge of the community bank operating environment is highly desirable.

Since 1936 PenAir Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we're passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity and they're woven throughout our culture. PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia. Careers Do you have a passion for helping others?Currently, PenAir provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too. Join the team. You'll fit right in. Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you? The PenAir difference. Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits. Holistic Amenities: Up to $15K available for continuing education Student Loan Paydown Adoption Assistance Reimbursement Wellness Programs Gym membership reimbursement Formal Career Development Resources Financial Wellness Resources Purchase assistance with computers and fitness equipment. Benefits Package Highlights: Generous PTO Plan-20 days for new hires Paid Maternal & Parental Leave Competitive Retirement Plan Competitive medical, dental & vision plans Company paid Telehealth services. Company paid Short Term Disability And more……….! About the role: The Assistant Vice President, Wealth Management Program Manager, is responsible for the overall leadership, strategy, and success of the credit union's Wealth Management program. This role includes overseeing financial advisors, driving program growth, enhancing member engagement, and ensuring compliance with all regulatory and broker-dealer requirements.The AVP is expected to develop and execute strategies that expand the program's market reach, increase program efficiency, and improve member access to financial planning and investment services. This leader will cultivate a high-performing advisory team, develop referral partnerships, and align the program with the credit union's broader financial services strategy. Major Duties and Responsibilities: Program Leadership & Business Growth: Develop and execute strategies to grow the Wealth Management program. Identify and implement initiatives to expand financial services offerings and enhance member engagement. Build relationships with internal teams to increase awareness and accessibility of wealth management services. Ensure the program operates efficiently and contributes to the credit union's overall success. Advisor Management & Development: Oversee a team of financial advisors, ensuring strong sales performance and adherence to service standards. Recruit, train, and mentor advisors, fostering a high-performance culture. Set and monitor performance benchmarks, providing ongoing coaching and professional development. Implement training programs and business development strategies to improve advisor effectiveness. Member Experience & Business Development: Strengthen referral partnerships within the credit union to drive new business. Develop and participate in marketing and outreach initiatives to increase member awareness of wealth management services. Ensure a member-first approach, emphasizing financial education, personalized service, and fiduciary responsibility. Compliance & Operational Oversight: Ensure adherence to FINRA, SEC, and state regulations, as well as broker-dealer compliance requirements. Implement strong supervisory procedures to mitigate risk and maintain regulatory integrity. Oversee reporting, program audits, and operational processes to ensure compliance and efficiency. Work with compliance teams to ensure program alignment with industry best practices. Performs other job-related duties as assigned. Minimum Qualifications: Experience: Minimum of 7-10 years of experience in wealth management, investment services, or financial advising, with at least 3 years in a leadership or program management role. Strong leadership and business development experience within a financial institution or broker-dealer setting. Education/Certifications/Licenses : A Bachelor's or Graduate degree in Business, Finance, or a related field is required, along with a valid Series 7 license. If registered after October 1, 2018, candidates must also possess a valid and active Securities Industry Essentials (SIE) exam certification. A valid and active Series 66 (or Series 63/65) and a Life and Health Insurance license must be obtained within 60 days of starting the role as a condition of employment. Certified Financial Planner (CFP) preferred but not required. Must maintain all licenses and meet ongoing continuing education requirements. Interpersonal Skills: Demonstrated strong leadership and coaching abilities, with proven experience in managing a team of advisors. Exceptional communication and relationship-building skills, effectively engaging with both internal teams and external partners. The Assistant Vice President (AVP) must exhibit executive presence and the ability to collaborate closely with senior leadership to align the Wealth Management program with the credit union's strategic objectives. Other Skills: Comprehensive knowledge of investment products, financial planning, compliance requirements, finance, and economics is essential. Strong qualitative and quantitative analytical skills are required, with the ability to conduct thorough investment analysis. Proficiency in PC software, including word processing, database management, and spreadsheets, as well as knowledge of security interest computations, is necessary. Must be capable of operating various types of office equipment, such as computers, calculators/ten-key devices, copy machines, and telephones. This role requires travel to branch locations and potential market expansion areas. Active participation in industry events, continuing education, and professional development is expected. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Be Proud, Be YOU, Be Independent! Are you an experienced Banking Professional looking to progress in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: The AVP Bank Manager is responsible for efficiently and effectively managing a full-service retail banking office, ensuring that all established policies and procedures are followed. This position will positively influences branch profitability by expanding and developing new personal and business banking relationships. Employee in this position will consistently deliver high quality customer service, develop customer base and grow branch portfolio in a cost effective manner. Why You Should Apply: * Competitive compensation package. * Accommodating and flexible paid time off. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: * Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location. * Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level. * Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies. * Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures. * Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community. * Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships. * Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review. * Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals. * Manages cost effectiveness of the branch; maximizes profitability. * Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation. * Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes. * Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary. * Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary. * Performs other related duties as assigned. What We're Looking For: * Associate's or Bachelor's degree or equivalent of working experience. * 3+ years of sales experience, preferably in a retail banking environment. * 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position. * Advanced knowledge of key banking operations and security policies, practices and procedures. * Advanced knowledge of effective customer service methods and practices. * Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals. * Advanced ability to manage, coach, and lead others to achieve desired results. * Advanced ability to provide solutions/resolution to a wide variety of customer service situations. * Facilitate the introduction and delivery of integrated IB solutions with minimal support. * The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework. * Excellent interpersonal and communication skills and the ability to present to various group sizes. * Strong sales skills in a retail environment. * Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses. Be Bold. Be YOU. Be Independent!

Be Proud, Be YOU, Be Independent! Are you an experienced Banking Professional looking to progress in your career? If so, we need you! At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company. About the Job: The AVP Bank Manager is responsible for efficiently and effectively managing a full-service retail banking office, ensuring that all established policies and procedures are followed. This position will positively influences branch profitability by expanding and developing new personal and business banking relationships. Employee in this position will consistently deliver high quality customer service, develop customer base and grow branch portfolio in a cost effective manner. Why You Should Apply: * Competitive compensation package. * Accommodating and flexible paid time off. * A knowledgeable, goal-driven, and exciting team of colleagues. * Exposure to different areas of banking and the ability to work with leaders within the industry. * Community-focused events and volunteer opportunities. What You Will Do: * Manage employees, organize and direct activities, maximize branch profitability, provide high level of quality customer service and has overall daily operational responsibility for the performance of the office location. * Participates in the selection, training and development of assigned staff; completes and conducts performance reviews; acts as final authority for basic issue resolution at office level. * Oversees organization of branch sales, operations and service processes and procedures to maximize customer service and staff productivity and operational efficiencies. * Ensures staff compliance with regulations, requirements and procedures; ensures staff follows operational and security policies and procedures. * Develops and maintains profitable, multi-product relationships with individuals, small businesses and other organizations within their respective community. * Calls on prospective and existing customers to develop professional relationships for the purpose of developing new business relationships. * Initiates and/or collects customer loan applications; interviews loan applicants; forwards loan applications and appropriate supporting documentation for review. * Works with Community Banker to establish, achieve and/or exceed branch performance and personal production goals; ensures that staff members meet or exceed established sales and CRA goals. * Manages cost effectiveness of the branch; maximizes profitability. * Supports the organizations Community Reinvestment Act (CRA) goals through business development efforts; educates branch staff in CRA requirements including documentation. * Reviews, audits, modifies and/or prepares a variety of operational and financial reports and general correspondence within required timeframes. * Participates in establishing and overseeing staff training and development plans; coaches employees daily/weekly as necessary. * Receives and resolves routine customer issues and inquiries. Involves Community Banker when necessary. * Performs other related duties as assigned. What We're Looking For: * Associate's or Bachelor's degree or equivalent of working experience. * 3+ years of sales experience, preferably in a retail banking environment. * 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position. * Advanced knowledge of key banking operations and security policies, practices and procedures. * Advanced knowledge of effective customer service methods and practices. * Advanced ability to meet and/or exceed established sales, operational, business development calling, and CRA goals. * Advanced ability to manage, coach, and lead others to achieve desired results. * Advanced ability to provide solutions/resolution to a wide variety of customer service situations. * Facilitate the introduction and delivery of integrated IB solutions with minimal support. * The ability to be a subject matter expert through development and experience to mentor, to coach, and to teach coursework. * Excellent interpersonal and communication skills and the ability to present to various group sizes. * Strong sales skills in a retail environment. * Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards. Completes all online compliance and regulatory courses. Be Bold. Be YOU. Be Independent!

You are customer focused, enjoy building relationships and providing financial advice to your clients. A role as a Business Relationship Manager is for you. As a Business Relationship Manager II (BRM) in Business Banking, you'll be helping to improve the lives of our clients and the well-being of their businesses through financial solutions, education and advice. You'll manage a portfolio of new and existing business clients by building relationships and providing financial advice with a focus on client experience and risk management. **Job** **Responsibilities** + Acquire, manage, and retain a portfolio of 100-130 business clients with annual revenue of $1 - $5 million for your assigned branches; provide business deposit and cash management solutions and manage business credit opportunities up to approximately $1.5 million + Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses + Use knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure the profitability of the portfolio + Regularly conduct in-person calls with prospects, centers of influence (COIs), and existing clients at their places of business. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships. Regularly review processes and strategies with manager, making adjustments as needed + Identify and pursue potential new business clients, looking for ways to cultivate long-term, primary banking relationships + Identify the personal financial goals and needs of business clients; build collaborative relationships with partners across lines of business (Chase Wealth Management, Home Lending, Branch Teams) to connect clients with specialists who can help meet their financial needs + Provide leadership by actively supporting your assigned branches and protect the firm by following sound risk management protocols and adhering to regulatory requirements **Required qualifications, capabilities, and skills** + Minimum of 3 years' experience in a Business Banking Relationship Management role or related business lending experience + General business experience and knowledge of business credit, understanding of core business products and services with understanding of general business practices and how business needs vary by industry/market + Strong communication skills with individuals at all levels, internally and externally with the ability to build relationships with clients and internal partners + Balance needs of clients with associated risks and interests of the firm and recognize an issue or problem and determine when to escalate or handle independently + Determine and balance priorities on a daily basis to achieve business objectives with demonstrated ability to own problems on clients' behalf and follow through with commitment + Highly proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint **Preferred qualifications, capabilities, and skills** + Bachelor's degree in Finance or related field or equivalent work experience + Strong current business network Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans