General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.Duties
General office clerks typically do the following:
Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.
Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.
The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.
General office clerks typically need a high school diploma or equivalent and learn their skills on the job.Education
General office clerks usually need a high school diploma or equivalent.
Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.Training
General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.Advancement
General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.
Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.Important Qualities
Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.
Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.
Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.
Office Clerks, General Job Description