Primarily, general office clerks perform clerical tasks. They answer the phone to take messages or redirect calls to appropriate personnel. They sort and deliver incoming mail and prepare outgoing mail. Furthermore, they make travel arrangements for office personnel. Additionally, they complete work schedules, manage calendars and arrange appointments for visitors. Asides from that, they maintain files and records, including performing data entry to remain updated and for easy access. Also, they prepare and process documents, such as bills, relevant forms, and expense reports.
To become a general office clerk, you need a high school diploma or its equivalent. You must have at least two years of relevant work experience. Employers may provide on-the-job training. You must be proficient in Microsoft Office. Likewise, you must possess communication, attention to detail, multitasking, customer service, and organization skills. General office clerks earn about $34,559 in a year. Their salary falls between $24,000 and $49,000.
How to Become a General Office Clerk
What is a General Office Clerk
There is more than meets the eye when it comes to being a general office clerk. For example, did you know that they make an average of $13.21 an hour? That's $27,467 a year!
Between 2018 and 2028, the career is expected to grow -4% and produce -110,600 job opportunities across the U.S.
What Does a General Office Clerk Do
There are certain skills that many general office clerks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, detail oriented and organizational skills.
How To Become a General Office Clerk
If you're interested in becoming a general office clerk, one of the first things to consider is how much education you need. We've determined that 28.3% of general office clerks have a bachelor's degree. In terms of higher education levels, we found that 2.0% of general office clerks have master's degrees. Even though some general office clerks have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a general office clerk. When we researched the most common majors for a general office clerk, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on general office clerk resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a general office clerk. In fact, many general office clerk jobs require experience in a role such as customer service representative. Meanwhile, many general office clerks also have previous career experience in roles such as cashier or administrative assistant.
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General Office Clerk Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of data entry clerk you might progress to a role such as accounts payable clerk eventually. Later on in your career, you could end up with the title accounting manager.
General Office Clerk Jobs You Might Like
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General Office Clerk Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a General Office Clerk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Daniel Campbell |
Michelle Moore  New York, NY  (720) 555-2512  mmoore@example.com Experience General Office Clerk2019 - Present KEAN UNIV•New York, NY
Office Assistant/File Clerk2018 - 2019 KEAN UNIV•New York, NY
Accountant Assistant2017 - 2018 Robert Half International•New York, NY
Skills CommunicationAdministrative TasksPatient CareHRFinancial StatementsOutgoing CorrespondenceTravel ArrangementsPhone CallsTelephone CallsFront Office Education Bachelor's Degree Accounting2014 - 2017 Pace University•New York, NY |
Christopher Arnold  General Office Clerk2020 - Present University of Central FloridaOrlando, FL
Office Clerical Assistant2018 - 2020 University of Central FloridaOrlando, FL
Promoter2017 - 2018 MKTG Inc. comOrlando, FL
 High School Diploma null2017 - 2017 |
Contact Information  Orlando, FL (820) 555-4504 carnold@example.comSkills Potential Customers Payroll Product Knowledge Telephone Calls Front Office Insurance Companies Word Processing Fedex Facebook File Papers |
Doris Morgan  Richmond, VA  (240) 555-1710  dmorgan@example.com Skills Front OfficeGeneral PublicStock RoomPayrollPowerpointDelivery CartsGeneral Administrative SupportLegal DocumentsPersonnel FilesPOS |
Employment History General Office Clerk2019 - Present Food Lion•Richmond, VA
Clerk/Assistant2014 - 2019 Kroger•Indianapolis, IN
Room Clerk2012 - 2014 Kroger•Indianapolis, IN
Education High School Diploma null2012 - 2012 |
- worked various short-term customer service office assignments for various New Jersey based companies
- Liaised with vendors to order and maintain inventory of office supplies.
- Interacted with insurance companies for authorization and filing of claim forms.
- Answered telephone calls professionally and transferred calls to appropriate parties.
- Processed invoices, purchase orders, credit memos, and payment transactions.
- Performed various administrative tasks including but not limited to: mail distribution, filing, copying, creating memos.
- Answer phone, faxing, filing, copying, data entry for burial information, telemarketing for burial insurance department.
- Implement desk top procedures for word processing operators and secretaries, so they can be more efficient.
- Designed creative flyers and decorations for a number of special events.
- Served as the liasison for community organizations and other civic groups to coordinate programs and special events.
- Payroll
- MDS
- Staff Meetings
- Purchase Orders
- Data Entry
- Office Supplies
- Front Office
- Recreational Activities
- Training Staff Members
- Patient Care
- General office work, filing, billing
- General Office Assistant for Freightliner LLC and Bemis Co.
- Support Business and Medical Records Department Answered calls in a call-center Developed and maintained patient education material Medical Records Dept.
- Implemented Giftworks donor package; built database, created mailing lists and reports, provided training.
- Inserted information for upcoming school year into computer system.
- Worked and responded accurately to student inquiries regarding education major requirement, background checks
- Retrieved, analyzed, and presented data for Customer BEST secret shopper program to strengthen customer service.
- Acted as mediator between the students, the Resident Director, and the Office of Residential Life.
- Facilitated the emergency evacuation of the missile fields when necessary.
- Maintained appropriate execution of emergency procedures and resources including: fire safety, crisis situations, and emergency drills.
- Conducted leasing appointments and property tours.
- Scheduled all appointments, filed confidential information, and operated all office equipment.
- Coordinated communication between department head and other departments and divisions.
- Used programs such as: Word, Excel, Outlook, PowerPoint, Internet Explorer, GIS.
- Provide a high standard of customer service including welcoming/serving clients and appointment scheduling.
- Performed administrative functions for Sheriff's Sales including document and correspondence preparation, scheduling and case file maintenance.
- Facilitated spreadsheet and database management for the Office of Dean of Students.
- Processed payments, credit applications, ordered product and provided customer service, face to face or by telephone.
- Assisted the Office Services team in fulfilling technological and logistical requests.
- Assist customers, check out customers, Customer Service desk, and also Return desk.
- Assigned primarily to one zone on the sales floor, but may be required to work in other areas.
- Perform Bank Deposits and Withdrawels.
- Ensured efficient, superior customer service checkout by providing prompt support to all checkout operations.
- Worked on the sales floor and in the stockroom.
- Word Processing
- Event Calendars
- Sales Floor
- Telephone Calls
- Retail Sales
- Sales Goals
- Front Office
- Address Complaints
- Staff Members
- Gift Cards
- General Office Data Entry Accounts Payable Accounts Receivable
- Processed insurance payments, patient payments, updated patient accounts.
- Created claims to be sent to Insurance companies after proper coding.
- Monitored and maintained confidential information and files with the upmost professionalism.
- Fall Gala, Exhibition events -Scanned art slides -Updated website information -Created and distributed gallery correspondence -Created PowerPoint presentations
- Process undeliverable mail in the project database.
- Cashier, providing excellent customer service and was quickly promoted to an Office associate.
- Created daily activity plans for residents in collaboration with Facility Administrator and Director of Activities.
- Concentrated on work with residents in end-of-life care with dementia, Alzheimer's disease, and dementia with behavior problems.
- Weekend Program Supervisor is responsible for opening/closing facility, coordinating transportation, scheduling/staffing, and supervising program/kitchen/nursing staff.
- Word Processing
- Business Transactions
- Database
- Craft Activities
- File Management
- Facility
- Alzheimer
- Patient Care
- Daily Activities
- Transport Residents
- Managed customer problems and customer service.
- Provide excellent customer service to patients and representatives
- Answer phones, filing, accept and log all payments Input all computer data & handle visual transmissions
- Organized, stocked, and cleaned sales floor and fitting rooms.
- Communicate with director through email and phone communication, use ACE and VeriBalance computer systems
- Input orders for the week Process invoices Inventory management Make flower arrangements Take customer orders
- Ensured consistency of company policies regarding discipline, attendance, and handling hazmats
- Set sales floor plans and organized store merchandise, racks and shelves.
- Maintained communication between drivers and hub.
- Handle space arrangements for incoming shipments in storage areas.
- Identify, research, and resolve customer issues using the computer system.
- Reconciled registers at end of shift, made bank deposits and performing daily and weekly closes.
- Supervised front-end employees and monitored sales floor.
- Receive all merchandise and process all credits according to company policies.
- Performed searches on registered voter in centralized Central Voter Registration Database System.
- Redirected calls to the appropriate departments or customer service and provided park information as needed and allowed.
- Performed and operated a variety of office equipment for office support, resolving routine telephone calls.
- Back office included billing, scheduling deliveries, and customer service.
- Greeted visitors, ascertain the nature of their business, and refer them to appropriate staff members.
- Provide exceptional customer service in all aspects of the job
- Engaged in customer interaction on the sales floor.
- Assigned primarily to one zone on sales floor.
- Process special order services, down stock items, meet and greet customers.
- Helped move stock from backroom to sales floor.
- Powerpoint
- Appropriate Personnel
- High Volume
- Customer Returns
- Personal Information
- Paper Files
- Word Processing
- Copy Documents
- Clerical Tasks
- Office Space
- Worked in medical records and assisted with scanning.
- Handled and directed telephone calls and maintained patient medical records.
- Process, update and close completed service requests using Cityworks database.
- Generate billing statements Courteously greeting patients and escorting them to the correct operatory.
- Call Center Answering calls Organizing documents/filing Scheduling Appointments Canceling Appointments Taking messages Transferring calls Sending Fax Exceeding customers expectations
- Verified and communicated with insurance companies.
- Create PowerPoint Presentations for the office lobby.
- Greeted members in a polite manner Provided flotation devices upon request
- Arrived early to find any potential health or safety hazards.
- Maintained CPR and First Aid certification throughout employment Successfully performed one rescue on an active drowning victim
Learn How To Write a General Office Clerk Resume
At Zippia, we went through countless General Office Clerk resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View General Office Clerk Resume Examples And TemplatesCreate The Perfect Resume
Our resume builder tool will walk you through the process of creating a stand-out General Office Clerk resume.
Top Colleges for General Office Clerks
1. Western Carolina University
Cullowhee, NC • Private
2. Stanford University
Stanford, CA • Private
3. Ball State University
Muncie, IN • Private
4. University of Pennsylvania
Philadelphia, PA • Private
5. Bowling Green State University
Bowling Green, OH • Private
6. Cedar Crest College
Allentown, PA • Private
7. Morgan State University
Baltimore, MD • Private
8. Northwestern University
Evanston, IL • Private
9. Siena Heights University
Adrian, MI • Private
10. University of Akron
Akron, OH • Private
Online Courses For General Office Clerk That You May Like
Learn the essentials of Microsoft Office in this 3-course bundle for Office 355 or Office 2019 users...
Learn basic to advanced Microsoft Office skills in this 8-course bundle for Office 365 or Office 2019...
Learn the essentials of Microsoft Office in this 4-course bundle for Office 365 or Office 2019 users...
Top Skills For a General Office Clerk
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.8% of general office clerks listed data entry on their resume, but soft skills such as customer-service skills and detail oriented are important as well.
- Data Entry, 16.8%
- Customer Service, 14.4%
- Office Procedures, 11.8%
- Front Office, 10.7%
- Word Processing, 8.3%
- Other Skills, 38.0% See All General Office Clerk Skills
12 General Office Clerk RESUME EXAMPLES
Build a professional general office clerk resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your general office clerk resume.
Best States For a General Office Clerk
Some places are better than others when it comes to starting a career as a general office clerk. The best states for people in this position are Alaska, Washington, Colorado, and Connecticut. General office clerks make the most in Alaska with an average salary of $38,564. Whereas in Washington and Colorado, they would average $34,137 and $33,889, respectively. While general office clerks would only make an average of $33,157 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Washington
$34,137
Avg. Salary
2. Alaska
$38,564
Avg. Salary
3. Connecticut
$33,157
Avg. Salary
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