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General office clerk skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Dr. Mike Peterson Ph.D.,
Brian Lai Ph.D.
General office clerk example skills
Below we've compiled a list of the most critical general office clerk skills. We ranked the top skills for general office clerks based on the percentage of resumes they appeared on. For example, 17.0% of general office clerk resumes contained data entry as a skill. Continue reading to find out what skills a general office clerk needs to be successful in the workplace.

15 general office clerk skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how general office clerks use data entry:
  • Demonstrate a good understanding of general business operating procedures and be proficient in data entry.
  • Answer telephones, greet customers*Filing and Data Entry of inventory & receiving*Packaging product for shipment

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how general office clerks use customer service:
  • Increased customer satisfaction by swiftly tracking customer survey responses and presenting findings to management so customer service modifications could be made.
  • Worked various temporary assignments including receptionist, customer service and general administrative duties, i.e.

3. Office Equipment

Here's how general office clerks use office equipment:
  • Operated a variety of office equipment including typewriter, telephone system, copier and calculator.
  • Received and unloaded incoming materials; ordered office supplies and repaired office equipment.

4. Front Desk

Here's how general office clerks use front desk:
  • Prepared general reports for front desk, verified maintenance supplies and supply lists, room inspections and report maintenance issues.
  • Dispatch TCAH employees at front desk regarding absences, schedules, paychecks, update personal information or any other questions.

5. Word Processing

Here's how general office clerks use word processing:
  • General office clerk, duties of answering telephones, typing and or word processing, filing and additional office duties.
  • Performed a combination of answering the telephone, typing and word processing, operated office machines, and filing.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how general office clerks use telephone calls:
  • General office clerks typically do the following: Answer telephone calls, take messages, or transfer calls to staff.
  • Type correspondence, take and transcribe dictation, greet visitors, coordinate conferences, meetings and answer telephone calls.

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7. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how general office clerks use hr:
  • Check Processing-General Ledger Upkeep-Invoicing-Billing-Accounts Payable and Receivable-Minimal HR upkeep-Filing-Copying-Faxing-Excel Spreadsheets-Word Documents
  • Assisted HR department in employee events, such as company picnics, employee surveys and Christmas Luncheon.

8. PowerPoint

Here's how general office clerks use powerpoint:
  • Developed innovative PowerPoint presentation used by Administration to promote executive support programs to potential clients.
  • Generated graphic and numerical reports on sales orders and sales using Excel and PowerPoint.

9. Photocopiers

Here's how general office clerks use photocopiers:
  • Operated computers, photocopiers, fax machines, postage machine, and scanners.
  • Operate a range of office machines such as photocopiers, computers and faxes.

10. Customer Complaints

Here's how general office clerks use customer complaints:
  • Offered customer assistance by solving customer complaints and answering questions.
  • Completed product orders and addressed customer complaints.

11. Fax Machines

Here's how general office clerks use fax machines:
  • Entered data into the system, file Clerk, maintained files, checked printers and fax machines and delivered its contents.
  • Perform general clerical duties Work with office filling Office machines, computers, fax machines, copier, printers.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how general office clerks use direct calls:
  • Answer incoming calls, direct calls to proper party, assist physicians with emergency room scheduling, Type up and distribute schedules
  • Greet clients, answer and direct calls, and conduct online research for a Concord law firm.

13. Office Support

Here's how general office clerks use office support:
  • Posted monthly general ledger closing * General office support
  • Provided office support to 120 lawyers with client records, transcripts, wills, real estate, and general business ventures

14. Database Systems

Here's how general office clerks use database systems:
  • Maintained all information and database systems both manually and electronically.
  • Maintain and update filing, inventory, mailing and database systems, utilize computer.

15. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how general office clerks use payroll:
  • Processed and transmit bi-weekly payroll accurately and in accordance to Payroll standard operating procedures.
  • Inserted data accurately and expeditiously into the company payroll system for future retrieval.
top-skills

What skills help General Office Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on general office clerk resumes?

Dr. Mike Peterson Ph.D.Dr. Mike Peterson Ph.D. LinkedIn profile

Department Chair and Associate Professor of English, Dixie State University

Writing skills have always been valued by employers, but anything that shows an ability to write, produce, or communicate in digital spaces will stand out. While employers are becoming increasingly comfortable having employees work and collaborate digitally (from home or elsewhere), they may still be reluctant to train employees how to do that. They want to see evidence that applicants will know how to use technology and stay productive without extensive training and without a supervisor having to stand behind them. That isn't to say training won't take place, but employers want to use their valuable time and resources training employees on their own systems, policies, and procedures; they don't want to have to show new-hires how to use Zoom, how to format a memo, how to write an email, or how to co-edit a document using OneDrive.

What type of skills will young general office clerks need?

Brian Lai Ph.D.Brian Lai Ph.D. LinkedIn profile

Associate Professor, University of Iowa

They need to be able to write well, specifically be able to clearly summarize and analyze ideas, policies, and arguments in a succinct manner. They will need at least a working understanding of data analysis techniques, if not some ability to analyze data. In the field of IR, the ability to network and work in a group environment will be important.
Do you want to know more?
Read more about what experts have to say about general office clerk

List of general office clerk skills to add to your resume

General office clerk skills

The most important skills for a general office clerk resume and required skills for a general office clerk to have include:

  • Data Entry
  • Customer Service
  • Office Equipment
  • Front Desk
  • Word Processing
  • Telephone Calls
  • HR
  • PowerPoint
  • Photocopiers
  • Customer Complaints
  • Fax Machines
  • Direct Calls
  • Office Support
  • Database Systems
  • Payroll
  • Administrative Tasks
  • Scheduling Appointments
  • Purchase Orders
  • Computer System
  • Office Procedures
  • Clerical Tasks
  • Voice Mail Systems
  • Business Transactions
  • Facsimile Machines
  • Clerical Support
  • Multi-Line Phone System
  • Travel Arrangements
  • Order Materials
  • Numerical Order
  • Bank Deposits
  • QuickBooks
  • Edit Correspondence
  • Address Complaints
  • AS400
  • Manage Calendars
  • Transferring Calls
  • Outbound Calls
  • Inventory Control
  • Expense Reports
  • Windows
  • Proofread Data
  • Computer Software
  • Customer Inquiries
  • Customer Orders
  • Computer Applications
  • Accounts Receivables
  • FedEx
  • Typewriters

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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