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The job of a general sales associate is to provide great customer service and increase the revenue of a business. They sell products and services and help customers find the right product. Depending on the retail store, their responsibilities may involve organizing store shelves, answering customers' questions, ringing up purchases, operating the cash register, and greeting customers. They may also be expected to take full charge of the managing of all financial transactions and balancing drawers.

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General Sales Associate Responsibilities

Here are examples of responsibilities from real general sales associate resumes representing typical tasks they are likely to perform in their roles.

  • Set appointments and coordinate calendars successfully, conduct sales transactions and manage POS system.
  • Set, manage, and maintain merchandise presentation planner (MPP) and plan-o-grams.
  • Gain the knowledge of POS systems.
  • Prepare notes for the store manager to illustrate areas for customer feedback and to improve future training, sales and communication.
  • Maintain strong communication with coworkers to ensure quality control throughout different job-sites.
  • Assist customers in the selection of jewelry merchandise and offer complimentary items to each customer purchase.
  • Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
  • Provide assistance to customers regarding in-store and online shopping.
  • Solicit customers to apply for Kohl's charge.

General Sales Associate Job Description

Between the years 2018 and 2028, General Sales Associate jobs are expected to undergo a growth rate described as "decline" at -2%, according to the Bureau of Labor Statistics. So if the thought "should I become a General Sales Associate?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of General Sales Associate opportunities that are projected to become available by 2028 is -105,200.

General Sales Associates average about $13.49 an hour, which makes the General Sales Associate annual salary $28,064. Additionally, General Sales Associates are known to earn anywhere from $23,000 to $33,000 a year. This means that the top-earning General Sales Associates make $10,000 more than the lowest earning ones.

It's hard work to become a General Sales Associate, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a Sales Associate And Customer Service, Sales Associate And Cashier, Team Associate, and Sales Support Associate.

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5 General Sales Associate Resume Examples

General Sales Associate Skills and Personality Traits

We calculated that 21% of General Sales Associates are proficient in POS, Food Preparation, and Customer Service. They’re also known for soft skills such as Interpersonal skills, Selling skills, and Customer-service skills.

We break down the percentage of General Sales Associates that have these skills listed on their resume here:

  • POS, 21%

    Mastered POS computer system for automated order taking Maintained high standards of customer service during high-volume, fast-paced operations.

  • Food Preparation, 11%

    Cashiered, food preparation, activity guide, cleaned and sales for parties of over 500+ at times.

  • Customer Service, 10%

    Provided outstanding customer service while performing operational duties that drove sales through merchandising, register functions and operational procedures.

  • Powerpoint, 10%

    Authored and developed training documentation such as participant materials, quick reference guides and PowerPoint presentation materials to use in stores.

  • Inventory Levels, 7%

    Evaluated inventory levels and decided when orders should be placed.

  • Sales Goals, 4%

    Prepared merchandise for display, Assisted customers with measurements, recommendations, and in-store/online purchases, and Assisted in achieving sales goals

Most General Sales Associates list "POS," "Food Preparation," and "Customer Service" as skills on their resumes. We go into more details on the most important General Sales Associate responsibilities here:

  • The most important skills for a General Sales Associate to have in this position are Interpersonal skills. In this excerpt that we gathered from a General Sales Associate resume, you'll understand why: "A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people." According to resumes we found, Interpersonal skills can be used by a General Sales Associate in order to "Advanced interpersonal skills with the ability to have customers feel welcomed in a retail environment. "
  • Another trait important for fulfilling General Sales Associate duties is Selling skills. According to a General Sales Associate resume, "Retail sales workers must be persuasive when interacting with customers." Here's an example of how General Sales Associates are able to utilize Selling skills: "Handle customer complaints, develop sales schedules and assist with ordering inventory. "
  • Another skill that is quite popular among General Sales Associates is Customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a General Sales Associate resume: "Retail sales workers must be responsive to the wants and needs of customers" This example from a resume shows how this skill is used: "Participated in loss prevention, assisted customers with questions, worked the register, and restocked the floor. "
  • A General Sales Associate responsibilities sometimes require "Math skills." The responsibilities that rely on this skills are shown by this resume excerpt: "Retail sales workers must have the ability to calculate price totals, discounts, and change owed to customers." This resume example shows how this skill is used by General Sales Associates: "Accomplishmentsgained a few new credit card usersSkills Usedgood communication skills, exceptional customer service skills, basic math skills,"
  • See the full list of General Sales Associate skills.

    We've found that 35.8% of General Sales Associates have earned a bachelor's degree. Furthermore, 3.2% earned their master's degrees before becoming a General Sales Associate. While it's true that some General Sales Associates have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every four General Sales Associates did not spend the extra money to attend college.

    Those General Sales Associates who do attend college, typically earn either a Business degree or a General Studies degree. Less commonly earned degrees for General Sales Associates include a Criminal Justice degree or a Psychology degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a General Sales Associate. We've found that most General Sales Associate resumes include experience from Dollar General, Barnes & Noble, and Belk. Of recent, Dollar General had 4,000 positions open for General Sales Associates. Meanwhile, there are 2 job openings at Barnes & Noble and 2 at Belk.

    Since salary is important to some General Sales Associates, it's good to note that they are figured to earn the highest salaries at Microsoft, Lewis Brisbois Bisgaard & Smith, and Partners Healthcare Solutions. If you were to take a closer look at Microsoft, you'd find that the average General Sales Associate salary is $53,646. Then at Lewis Brisbois Bisgaard & Smith, General Sales Associates receive an average salary of $48,941, while the salary at Partners Healthcare Solutions is $29,330.

    View more details on General Sales Associate salaries across the United States.

    We also looked into companies who hire General Sales Associates from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Macy's, Nordstrom, and Walmart.

    For the most part, General Sales Associates make their living in the Retail and Hospitality industries. General Sales Associates tend to make the most in the Transportation industry with an average salary of $27,809. The General Sales Associate annual salary in the Manufacturing and Automotive industries generally make $27,703 and $27,568 respectively. Additionally, General Sales Associates who work in the Transportation industry make 7.8% more than General Sales Associates in the Hospitality Industry.

    The three companies that hire the most prestigious general sales associates are:

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    What Sales Associate And Customer Services Do

    Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

    In this section, we compare the average General Sales Associate annual salary with that of a Sales Associate And Customer Service. Typically, Sales Associate And Customer Services earn a $732 lower salary than General Sales Associates earn annually.

    Even though General Sales Associates and Sales Associate And Customer Services have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require POS, Customer Service, and Inventory Levels in the day-to-day roles.

    As far as similarities go, this is where it ends because a General Sales Associate responsibility requires skills such as "Food Preparation," "Powerpoint," "Pallet Jack," and "Customer Relationships." Whereas a Sales Associate And Customer Service is skilled in "Phone Calls," "New Merchandise," "Outbound Calls," and "Internet." So if you're looking for what truly separates the two careers, you've found it.

    Sales Associate And Customer Services really shine in the Telecommunication industry with an average salary of $31,728. Whereas General Sales Associates tend to make the most money in the Transportation industry with an average salary of $27,809.

    The education levels that Sales Associate And Customer Services earn is a bit different than that of General Sales Associates. In particular, Sales Associate And Customer Services are 0.8% less likely to graduate with a Master's Degree than a General Sales Associate. Additionally, they're 3.0% less likely to earn a Doctoral Degree.

    What Are The Duties Of a Sales Associate And Cashier?

    A sales associate and cashier is an employee who takes on the dual role of helping customers with their product inquiries and facilitating the purchase of the customer. As a sales associate, the employee must be familiar with the different products offered by the company and should be able to direct customers to the product that best suits their needs. As a cashier, the employee must be familiar with the cash register and the system that the company uses to manage sales and facilitate payment. He/She or she must be able to work the equipment needed for a smooth checkout process.

    Next up, we have the Sales Associate And Cashier profession to look over. This career brings along a lower average salary when compared to a General Sales Associate annual salary. In fact, Sales Associate And Cashiers salary difference is $3,557 lower than the salary of General Sales Associates per year.

    Not everything about these jobs is different. Take their skills, for example. General Sales Associates and Sales Associate And Cashiers both include similar skills like "POS," "Customer Service," and "Sales Goals" on their resumes.

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that General Sales Associate responsibilities requires skills like "Food Preparation," "Powerpoint," "Inventory Levels," and "Pallet Jack." But a Sales Associate And Cashier might use skills, such as, "New Merchandise," "Mathematics," "Stock Room," and "Timely Fashion."

    It's been discovered that Sales Associate And Cashiers earn lower salaries compared to General Sales Associates, but we wanted to find out where Sales Associate And Cashiers earned the most pay. The answer? The Retail industry. The average salary in the industry is $25,274. Additionally, General Sales Associates earn the highest paychecks in the Transportation with an average salary of $27,809.

    In general, Sales Associate And Cashiers study at similar levels of education than General Sales Associates. They're 2.0% less likely to obtain a Master's Degree while being 3.0% less likely to earn a Doctoral Degree.

    How a Team Associate Compares

    A team associate is responsible for organizing supply stock and performs cleaning duties to maintain a pleasant shopping experience for the customers. Team associates are usually employed in a shopping industry, providing the best customer service for the consumers by responding to their inquiries and concerns and directing them to their specific needs. They also convey promotional offers and featured products to the consumers, requiring them to have excellent communication and negotiation skills to help the business generate revenues and increase profitability.

    The Team Associate profession generally makes a higher amount of money when compared to the average salary of General Sales Associates. The difference in salaries is Team Associates making $3,657 higher than General Sales Associates.

    Using General Sales Associates and Team Associates resumes, we found that both professions have similar skills such as "POS," "Customer Service," and "Powerpoint," but the other skills required are very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a General Sales Associate is likely to be skilled in "Food Preparation," "Inventory Levels," "Customer Relationships," and "Manual Labor," while a typical Team Associate is skilled in "New Merchandise," "Ensure Readiness," "Stock Room," and "Promotional Events."

    Additionally, Team Associates earn a higher salary in the Retail industry compared to other industries. In this industry, they receive an average salary of $34,269. Additionally, General Sales Associates earn an average salary of $27,809 in the Transportation industry.

    Team Associates are known to earn similar educational levels when compared to General Sales Associates. Additionally, they're 0.4% less likely to graduate with a Master's Degree, and 2.8% less likely to earn a Doctoral Degree.

    Description Of a Sales Support Associate

    A sales support associate is a professional who is responsible for assisting sales staff and help customers. To provide this assistance, sales support associates use customer communication methods such as telephones or email to process customer orders and ensure that they are accurate. They work closely with distributors to make sure that products are available for their customers. Sales support associates may function as either part-time or full time, but companies may require excellent communication skills.

    Now, we'll look at Sales Support Associates, who generally average a higher pay when compared to General Sales Associates annual salary. In fact, the difference is about $7,846 per year.

    While their salaries may vary, General Sales Associates and Sales Support Associates both use similar skills to perform their jobs. Resumes from both professions include skills like "POS," "Customer Service," and "Powerpoint. "

    Each job requires different skills like "Food Preparation," "Pallet Jack," "Manual Labor," and "General Merchandise," which might show up on a General Sales Associate resume. Whereas Sales Support Associate might include skills like "High Volume," "Stock Room," "Sales Support," and "Company Vehicle."

    Now, let's take a closer look at the financials in each career. The Finance industry tends to pay more for Sales Support Associates with an average of $44,576. While the highest General Sales Associate annual salary comes from the Transportation industry.

    In general, Sales Support Associates reach similar levels of education when compared to General Sales Associates resumes. Sales Support Associates are 0.4% more likely to earn their Master's Degree and 3.0% less likely to graduate with a Doctoral Degree.