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Become A General Service Manager

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Working As A General Service Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $117,520

    Average Salary

What Does A General Service Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A General Service Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Do you work as a General Service Manager?

General Service Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
General Manager 4.7 years
Division Manager 4.2 years
Top Employers Before
Manager 7.4%
Owner 3.1%
Supervisor 2.7%
Director 2.4%
Top Employers After
Manager 5.2%
Owner 3.6%
President 3.4%
Consultant 2.9%

Do you work as a General Service Manager?

General Service Manager Demographics

Gender

Male

75.7%

Female

22.2%

Unknown

2.1%
Ethnicity

White

81.4%

Hispanic or Latino

11.0%

Asian

5.4%

Unknown

1.6%

Black or African American

0.6%
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Languages Spoken

Spanish

54.0%

French

12.0%

Carrier

6.0%

Arabic

6.0%

Hindi

4.0%

Russian

2.0%

Portuguese

2.0%

Chinese

2.0%

Dakota

2.0%

Georgian

2.0%

Lakota

2.0%

Mandarin

2.0%

Bengali

2.0%

Urdu

2.0%
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General Service Manager Education

Schools

University of Phoenix

15.6%

Ferris State University

7.3%

Johnson & Wales University

6.4%

George Washington University

5.5%

Michigan State University

5.5%

University of Cincinnati

5.5%

University of Houston

5.5%

University of Pittsburgh -

5.5%

University of Memphis

4.6%

Culinary Institute of America

4.6%

Strayer University

4.6%

Temple University

3.7%

Cornell University

3.7%

Eastern Michigan University

3.7%

Kennesaw State University

3.7%

University of Denver

3.7%

Appalachian State University

2.8%

New York University

2.8%

Indiana University - Purdue University Fort Wayne

2.8%

University of North Texas

2.8%
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Majors

Business

39.4%

Management

9.2%

Accounting

5.3%

Finance

4.3%

Marketing

4.1%

Hospitality Management

3.7%

Computer Science

3.1%

General Studies

3.1%

Electrical Engineering

3.1%

Automotive Technology

2.9%

Criminal Justice

2.9%

Education

2.7%

Psychology

2.6%

Culinary Arts

2.2%

Computer Information Systems

2.2%

Food And Nutrition

2.0%

Mechanical Engineering

2.0%

Environmental Control Technologies/Technicians

1.9%

Communication

1.7%

Health Care Administration

1.7%
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Degrees

Bachelors

34.1%

Other

29.2%

Masters

20.0%

Associate

9.5%

Certificate

5.1%

Doctorate

1.0%

Diploma

0.8%

License

0.3%
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Part Time
Internship
Temporary

Real General Service Manager Salaries

Job Title Company Location Start Date Salary
Site General Manager After-Market Services Celestica LLC Ontario, CA Jul 15, 2013 $200,894
General Manager, Global Markets & Global Services State Street Bank and Trust Company Boston, MA Sep 01, 2011 $200,000 -
$500,000
General Manager, After-Market Services Celestica LLC McAllen, TX Sep 18, 2012 $181,000
General Manager & Head of Testing Services Blue Star Infotech America, Inc. Bayside, WI Apr 08, 2013 $160,000
General Manager, Connected Services Division Toyota Infotechnology Center U.S.A., Inc. Mountain View, CA Jul 01, 2013 $160,000
General Manager & Head of Testing Services Blue Star Infotech America, Inc. Santa Clara, CA Nov 16, 2011 $160,000
General Manager, Technical Services Benthic USA LLC Houston, TX Jul 01, 2012 $160,000 -
$260,000
General Manager Guidance Services Q Directional Drilling LLC Willis, TX Sep 16, 2011 $153,000
General Manager Ground Services, IAH Menzies Aviation (USA), Inc. CA Aug 16, 2013 $133,250
General Manager Ground Services, LAX Menzies Aviation (USA), Inc. Los Angeles, CA Dec 30, 2012 $133,250
General Manager Ground Services, LAX Menzies Aviation (USA), Inc. Los Angeles, CA Jan 10, 2011 $133,250
General Manager, Thinning Services Blue River Technology, Inc. Sunnyvale, CA Aug 10, 2014 $130,000
General Manager, Thinning Services Blue River Technology, Inc. Sunnyvale, CA Oct 08, 2014 $130,000
General Manager and Testing Services Head Mindtree Limited Warren, NJ Feb 19, 2015 $128,451
Manager, General Services El Camino Hospital Mountain View, CA Sep 02, 2010 $112,356
General Manager-Service Delivery IBS Software Services Americas, Inc. Islandia, NY Sep 06, 2014 $110,000 -
$130,000

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Top Skills for A General Service Manager

CustomerServiceSafetyFinancialPerformanceServicePersonnelPProceduresServiceDepartmentFacilityEnsureComplianceISOPayrollServiceTechniciansCustomerSatisfactionDeliveryAdditionalHumanResourcesGMDailyOperationsLossBusinessDevelopment

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  1. Customer Service
  2. Safety
  3. Financial Performance
You can check out examples of real life uses of top skills on resumes here:
  • Integrated and restructured the customer service organization after acquiring Winner Steel's hot dipped galvanizing operation in 2007.
  • Managed environmental and safety compliance.
  • Managed 24-7 on-call emergency staffing.Implemented business/strategic plans focusing on new business development, financial performance, recruitment and staff training.
  • Perform all coaching and training of staff for retail sales floor, and education for service personnel.
  • Represented the company in all press-related activities.

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Top General Service Manager Employers

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General Service Manager Videos

How to become a Hotel Manager - Chapter 1

Ericsson Dynamic Service Manager

Food Service Manager - Career Conversation