General service manager job description

Maris Grove is a beautiful 87-acre continuing care retirement community located in Glen Mills, Pennsylvania. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.

The General Manager oversees all aspects of the mealtime preparation, service, and the overall efficiency of the kitchen, restaurant, café, and catering services.
Compensation: Commensurate with experience starting at $70,000.00 annually.

How you will make an impact:
Manage the dining program through meal service, menu development, preparation, and financial aspects Supervise and train the dining and kitchen staff Assure the dining program complies with all Federal, State, and Local regulations Ensure food and supplies are inventoried, ordered, received, and stored according to company standards Participate in resident and employee satisfaction programs and activities

What we offer:
Quality of life - most of our restaurant's employees are out before 9 pm!A "career for life" approach to professional and personal development for our greatest asset; our employees. Competitive benefits packages including medical, dental, vision, and PTO401k for all employees 18 and over. Company contribution up to 3% once eligible.Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.Free onsite parking at all of our communities and corporate officesA culture of diversity and inclusion, which builds on our values, vision, and mission.

What you will need:
Minimum of 5 years of food service management experience required, including production, service, and sanitation. Ability to manage a large number of employees College Degree in Restaurant Management or Hospitality preferred.Bachelor's degree in Restaurant Management, Dietetics, or Institutional Management may be a substitute for up to 1 year of experience.Able to work some weekends and holidays

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Job Title
Services General Manager, Enterprise Account
Location(s)
Customer Site - NJ, Kenilworth, Rahway

The Services General Manager will be accountable for the leadership, strategy, performance, and overall governance for the PerkinElmer OneSource program at a given large Enterprise Account. The Services General Manager will lead, build and develop a world class team to deliver on the contractual terms and support PerkinElmer's OneSource Enterprise Service program with the customer. Working collaboratively with the territory field service teams and functional partners, the Services General Manager will lead and execute initiatives to deliver growth and margin performance expectations as well as customer expectations in alignment with the legal documents.

Job Responsibilities:
Ensure operational performance metrics are met per agreement Define and lead execution of account growth and margin expansion actions Partner with Service Operations regarding service part planning, procurement and inventory management process Identify and leverage service delivery and customer care best practices, processes and procedures across account sites and geographies. Drive standardization as appropriate and in collaboration with Functional and Business teams Analyze and effectively articulate account data to identify process gaps and work with functions to implement root cause corrective/preventative actions Develop and execute strategy to successfully and consistently implement/on-board new personnel and support expansion of existing program in the most efficient/effective manner.Leverage tools and global best practices to support program expansions and existing program including but not limited to: inventory tools, contractual documentation (Master Services Agreement, Statement of Work), Move/Add/Change process. Provide feedback on tools to functional owners regarding new customer requirements.Lead partnership with organization to establish communication, governance and reporting schedules in order to measure success against customer expectations and contractual terms.
Interact with field, customer, and client personnel & visit customer sites to better understand their laboratory goals, challenges and identify opportunities to deliver incremental value, improving business outcomes for our customer. Provide this feedback to Business leadership.Drive collaboration across the OneSource business team to implement processes to maximize customer lifetime value & customer satisfaction. Effectively serve as the point of escalation to the program management function across internal teams, ensuring effective and consistent service delivery.Enable opportunities for the OneSource Commercial personnel to expand customer relationships both during the contact term & renewal process.Work with Functional and Business teams to build and execute plans regarding Manage to Passthrough, Manage to Maintain, and strategies regarding third party vendor management.Accountable for account specific human capital management to maximize revenue and margin potential for the business while maintaining and improving customer satisfaction Accountable for positive leadership and culture through ongoing direction, coaching, and career development of colleagues Promote a safe working environment and ensures compliance with applicable EHS policies and procedures. Comply with applicable PerkinElmer and client Quality policies and procedures. Collaborate with Quality to identify, characterize and act to eliminate/prevent field defects resulting from products, process and personnel.Global travel up to 25% to customer locations, conferences, internal meetings, etc.

Basic Qualifications:
B.S. or B.A. in business management, finance, communications, economics, engineering Minimum 15 years professional experience in field service and/or service operations.10+ years in functional business operations role - service and/or program management

Preferred Qualifications:
MBA preferred.Proven results in current role Experience and demonstrated success with executive customer negotiations and business reviews Working knowledge of different ERP systems (SAP, Maximo, etc.) Six sigma/continuous improvement experience - certification preferred Strong interpersonal skills and demonstrated ability to lead a team and work independently Understanding of customer care support processes, systems and performance metrics Excellent motivational, communication (oral/written), presentation and influencing skills Excellent critical thinking/ analytical and problem solving skills Strong track record of leadership in a matrix environment - demonstrated ability to drive change within global and cross-functional teams to achieve concurrence and impact
Key Competencies
Bias for Action
Ability to translate the account plan into a solid delivery model Measures and uses data to appropriately assess, adapt, and change the model when necessary.Has the ability to take corrective action quickly and decisively.Deliver results - can be counted on to exceed goals successfully; steadfastly pushes self and others for results.Customer focus Builds voice of the customer feedback into all strategies and plans. Considers impact of all actions on current and future customers, including regulatory bodies). Establishes a culture of quality and customer excellence throughout the organization.Proactively solicits and responds to feedback and input from the client.LeadershipCommand skills - courage to take unpopular stand as necessary, encourages healthy debate but is decisive; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges Managerial courage - provides timely, actionable feedback; addresses people problems on any person or situation (not including direct reports) quickly and directly; takes action in a timely manner.Create a result oriented environment facilitating the accomplishment of individual and team commitments.Encourages the expression of diverse ideas and opinions respecting individuals and cultures.Solution OrientedUses multiple resources to identify and solve difficult problems by providing effective solutions.Proactive identification of problems and concerns; ability to provide this feedback to key individuals Vision and PurposeAbility to understand our short term and long-term strategy and plan to drive aPerkinElmer is an equal opportunity employer.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

Assists General Manager in achieving restaurant objectives, including assigning, directing and following up on activities of team members. Provides quality products in a clean and safe environment to every customer. Works with the General Manager to ensure compliance with all Company policies and procedures, federal, state and local laws and Company business standards. Also assists the General Manager with overall store operations. This position must be able to work and communicate effectively with the restaurant management team and the team members.
Supervisory Responsibility

Though this position does not provide direct supervision to others, job responsibilities may include providing functional guidance to team members including delegating assignments, instruction and follow up. Carries out opening and closing procedures on their shifts and may provide secondary supervision to team members under direction of or during the absence of the General Manager.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the accountabilities, knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include:

* Come to work promptly and regularly
* Take direction and work well with others
* Work in a fast-paced environment
* Accomplish multiple tasks within established timeframes
* Interact positively with Customers
* Stand much of the work day
* Concentrate and perform duties accurately
* Perform the Accountabilities listed below
* Perform as stated in the Work Requirements and Physical Demands section below

Accountabilities

* Trains, monitors and reinforces food safety procedures to team members. Ensures all Company food safety procedures are followed. Complies with all health / sanitation regulations
* Maintains safe working conditions by following and enforcing all Company safety, security and maintenance policies and procedures
* Monitors tasks performed by team members to ensure product quality and guest satisfaction.
* Monitors and follows up with team members regarding food preparation and Company procedures to minimize food cost
* Monitors labor usage against sales and takes corrective action where necessary
* Executes, trains and monitors proper cash control procedures
* Ensures proper training for team members through established training systems. Provides ongoing coaching to team members
* Assists General Manager in ensuring compliance with all other Company policies and procedures
* Assists General Manager with overall store operations, including, but not limited to, monitoring operational systems, profit and loss statements, inventory and employee scheduling
* Performs other job related duties as may be assigned or required

Job Requirements:

Manager Work Requirements and Physical Demands

* Able to work a variety of schedules in accordance with business needs and customary scheduling requirements
* May be required to transfer from one location to another as business needs dictate
* Prolonged periods of standing, walking, bending and stooping
* Able to lift 50 pounds
* Able to effectively and safely use kitchen equipment
* Possess basic mathematical skills
* Displays professional and appropriate image and appearance

Other Requirements

* Any additional duties as assigned

Minimum Qualifications

* 18 years of age, minimum
* High School Diploma or GED, preferred
* 1 or more years of restaurant or supervisory experience, preferred