Practice Performance Manager - Medicare Consultant Lincoln, Nebraska
Remote General Service Manager Job
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
The Practice Performance Manager - Consultant is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy demonstrating full assessment and suspect closure. The individual in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results. This individual will review charts (paper and electronic - EMR), identify gaps in care and open suspect opportunities, and educate providers and offices to ensure they are coding to the highest specificity for both risk adjustment and quality reporting. Work is primarily performed at physician practices on a daily basis.
If you are located in Nebraska, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:
Functioning independently, travel across assigned territory to meet with providers to discuss UHC and Optum tools and UHC incentive programs for both risk adjustment and quality reporting, focused on improving the quality of care for Medicare Advantage Members
Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
Develop comprehensive, provider-specific plans to increase their HEDIS performance, facilitate risk adjustment suspect closure and improve their outcomes
Access PCOR to identify risk adjustment opportunities and utilize other available reporting sources including but not limited to (InSite, Spotlight, Doc360, Provider Scorecard, CPT II Report) to analyze data and prioritize gap and suspect closure, identify trends and drive educational opportunities
Conduct chart review quarterly and provide timely feedback to provider to improve reporting on a go forward basis.
Conduct additional chart reviews such as a quarterly post-visit ACV review and various focused progress notes reviews with provider feedback to improve documentation and coding resulting in improved gap and suspect closure.
Coordinates and provides ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution.
Training will include Stars measures (HEDIS/CAHPS/HOS/medication adherence), coding for quality care (CPT II) and exclusions (ICD-10-CM), risk adjustment coding practices (ICD-10-CM), and Optum program administration including use of plan tools, reports and systems
Lead regular Stars and risk adjustment specific JOC meetings with provider groups to drive continual process improvement and achieve goals
Provide reporting to health plan leadership on progress of overall performance, MAPCPi, MCAIP, gap closure, and use of virtual administrative resources
Facilitate/lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
Collaborates and communicates with the member's health care and service with our interdisciplinary delivery team to coordinate the care needs for the member
Partner with providers to engage in UnitedHealthcare member programs such as HouseCalls, clinic days, Navigate4Me
Willing to travel up to 75-80% for business meetings (including client/health plan partners and provider meetings) and 20-25% remote work
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
5+ years of healthcare industry experience
2+ years of Medicare Advantage including Stars and Risk Adjustment
1+ years of provider facing experience
Currently be a Certified Risk Adjustment Coder (CRC via AAPC) or either: Certified Professional Coder (CPC via AAPC) or Certified Coding Specialist - Physician-based (CCS-P via AHIMA)
with the requirement to obtain both certifications within first year in position (CRC or CPC) within 1 year of hire, if not currently possessing both
Intermediate level experience Microsoft Office experience including Excel with exceptional analytical and data representation expertise and PowerPoint
Willing to travel up to 75-80% for business meetings (including client/health plan partners and provider meetings) and 20-25% remote work
Reside in the state of Nebraska
Preferred Qualifications:
Registered Nurse
Experience working for a health plan and/or within a provider office
Experience with network and provider relations/contracting
Experience retrieving data from EMRs (electronic medical records)
Experience in management or coding position in a provider primary care practice
Knowledge base of clinical standards of care, preventive health, and Stars measures
Knowledge of billing or claims submission and other related actions
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Customer Service-Self Storage Manager
General Service Manager Job In Richmond, VA
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $14.00 Per Hour
Our Benefits
Total Rewards package available to our team:
We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)
Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
Company paid life, accidental death insurance, and exclusive vendor discounts
Mileage reimbursement is provided when traveling between properties or other work-related tasks
On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
Our Property Managers have the opportunity to earn performance-based bonuses!
] Job Description
Our Property Managers get to work independently at multiple locations; spending time both inside and outside
We assess customer storage needs and make suggestions, including selling packing and moving supplies
Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
Auditing cash drawers and making bank deposits are part of the daily business
We help keep our customers current with payments and make reminder and collection calls when required
Physical Requirements:
Ability to transport lift/move items weighing up to 35 pounds
Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
] Qualifications
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
] Additional Information
More about Us!
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
Apply Now for an opportunity to join Public Storage and be a part of the self-storage industry's #1 team!
REFD0286
]
Director of Field Operations
General Service Manager Job In Ashburn, VA
$140,000 - $170,000
Performance Bonus
Ashburn, VA
Health, Dental, Vision
401k
Work for a company specializing in delivering exceptional HVAC and Plumbing solutions for large-scale commercial projects. As a family-owned business, it blends the personalized approach of a boutique firm with the capacity of a major contractor. They are seeking an experienced and driven Field Operations Director to lead and optimize field operations, ensuring excellence across every project.
Role Overview:
The Field Operations Director will oversee project execution, enhance operational efficiency, and drive team success. The ideal candidate will have extensive experience in construction operations, strong leadership skills, and a focus on innovation.
Key Responsibilities:
Lead and mentor field teams.
Manage labor planning and project execution.
Oversee contracts and financials.
Build and maintain relationships with subcontractors, vendors, and clients.
Ensure compliance with safety standards and promote a positive work environment.
Qualifications:
10+ years of construction/project management experience, focusing on HVAC or plumbing.
Bachelor's degree in Construction Management or related field.
Bilingual (English/Spanish preferred).
Strong organizational and financial management skills.
Excellent communication and leadership abilities.
What We Offer:
Competitive salary and performance bonuses.
Comprehensive benefits (health, dental, vision).
Paid Time Off (PTO) and 401(k) with company match.
Professional development opportunities in a supportive work environment.
Restaurant Manager
General Service Manager Job In Richmond, VA
We are seeking Restaurant Managers to join our team! You will be responsible for providing customers with a memorable fast food dining experience. The Restaurant Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities
• Oversee guest services and resolve issues.
• Food order and chicken order
• Training and coaching team members
• Running a daily shift
• Forecasting, crew schedule
• Adhere to all safety and sanitation regulations.
• Supervise product production.
• Unloads and stocks inventory items as needed
• Prompt and regular attendance on assigned shifts
• Acts with integrity and honesty, and promotes the culture of Richpop Popeyes
• Must be at least eighteen (18) years of age.
• Comfortable working in a fast-paced environment
• Ability to interact in a positive and professional manner with Guests and coworkers.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Available to work evenings, weekends, and holidays
Physical Demands
• Must be able to lift up to 50 pounds of force occasionally, and or up to 15 pounds of force frequently,
• Ability to carry products/boxes and miscellaneous weighing no more than 60 pounds
• Consistently operates registers
• Consistently handle product preparation
• Consistently kneel and follow proper lifting procedures
• Frequently stoop and pick up supplies and trash
• Consistently y push to open and close door to store and storage shed as well as cooler and freezers
• Consistently stand during serving customers and training
• Consistently talk to and listen to fellow team members and Guests
• Consistently lifts for product preparation, stocking and inventory
Popeyes is an equal opportunity employer that makes employment decisions based on skills and experience and we encourage all qualified applicants to apply.
Benefits:
Job Type: Full-time
Benefits:
Competitive Pay (43k-50k depending on experience)
Bonus Potential each month
401K
• Medical, Vision and Dental insurance
• Free Meals when on break
• Zayzoon (early wage access)
• Paid time off
• Opportunities for advancement
JB.0.00.LN
Director of Field Operations
General Service Manager Job In Sterling, VA
Join Our Team as Field Operations Director!
Company: Vertical Mechanical Group (VMG)
At Vertical Mechanical Group (VMG), we pride ourselves on delivering exceptional HVAC and Plumbing solutions for large-scale commercial projects. Family-owned and operated, VMG combines the personalized approach of a boutique firm with the capacity of a major contractor. We are seeking an experienced and driven Field Operations Director to lead and optimize our field operations, ensuring excellence across every project we undertake.
About the Role
The Field Operations Director will play a critical role in overseeing field operations, driving operational efficiency, and fostering high-performance teams. This is a hands-on leadership role for someone with a deep understanding of construction operations and a passion for innovation. The ideal candidate will have a proven track record in managing complex projects, strong organizational skills, and a collaborative leadership style.
Key Responsibilities
Develop and lead high-performance teams through supervision, training, coaching, and mentoring, ensuring timely and constructive feedback.
Manage field operations and labor planning to ensure seamless execution across projects.
Administer and oversee contract and subcontract agreements effectively.
Provide proactive leadership to drive change and positively influence outcomes.
Build and maintain strong relationships with subcontractors, vendors, and clients.
Establish, update, and implement the Master Project Schedule.
Manage budgets and financial reporting, analyzing data to ensure adherence to financial goals.
Lead efforts in risk evaluation, contract negotiations, and pricing decisions.
Uphold and model the highest standards of integrity, accountability, and professionalism.
Ensure compliance with safety protocols and foster a culture of safety.
Promote diversity, inclusion, and a positive work environment.
Qualifications
10+ years of experience in construction or project management, with a focus on HVAC or plumbing-related markets.
Bachelor's degree in Construction Management, Project Management, Architecture, Engineering, or a related field.
Bilingual in English and Spanish (preferred).
Strong organizational skills, with the ability to manage multiple projects simultaneously.
Expertise in resource planning and financial management.
Excellent written and verbal communication skills.
Comprehensive understanding of construction principles and practices.
Positive attitude, adaptability, and ability to excel in a fast-paced environment.
Passion for innovation and commitment to continuous improvement.
What We Offer
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid Time Off (PTO) and a 401(k) retirement plan with company match.
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
About Us
Vertical Mechanical Group (VMG) is a full-service HVAC and Plumbing contractor specializing in large-scale commercial projects. Our tailored approach and commitment to excellence set us apart in the industry.
Ready to Apply?
If you're ready to take your career to the next level and lead operations at a growing and innovative company, we want to hear from you! Apply today and join the team at VMG.
Learn more about us at vmgmech.com.
KFC General Manager
General Service Manager Job In Gate City, VA
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
Requirements:
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: - A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. - You want to make your customer's day and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. - We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. - You set high standards for yourself and for the team. - You're up for a challenge. You love the excitement of the restaurant business and know every day is different. - And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow.
Additional Info:
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.
General Superintendent
General Service Manager Job In Norfolk, VA
Are you an experienced leader who thrives in a fast-paced environment and is passionate about delivering high-quality results? As a General Superintendent on our Hampton Roads Bridge Tunnel (HRBT) expansion project, you will supervise multiple types of project work. Your expertise will ensure that the project is completed on time, within budget and to the highest standards. You will lead the team, manage the project schedule, and collaborate with stakeholders to drive success. Collaborate with industry experts and committed teams to ensure project compliance with contract drawings and specifications.
Read more on HRBT below.
The Hampton Roads Connector Partners JV (HRCP) consisting of Flatiron, Dragados USA and VINCI has been selected to construct the $3.3BN Design Build project -the largest civil construction contract ever awarded by the Virginia Department of Transportation (VDOT).
The project scope across a 9 mile section of the I-64 will include: a new 3.5-mile bridge-tunnel crossing that will accommodate a total of 8 lanes of capacity across the water, replacement of the existing marine approach bridges and the addition of a third lane on I-64 in each direction. The twin 45' diameter 1.5-mile tunnels will be bored by TBM, creating the second largest TBM tunnel opening for a TBM in North America.
Apply now and transform your career with us.
Plans work methods, materials, equipment needs and work schedule for assigned project work. Reviews daily work schedule with direct reports and updates monthly schedule from project feedback.
Reviews and understands the project specifications to support job set up activities at all assigned locations. Works with work crews, field engineers and local utility companies to identify hazardous areas on job site.
Coordinates with internal and external teams to ensure that project work is equipped with appropriate equipment and material quantities to complete production within assigned budget and schedule.
Forecasts the work schedule to identify possible issues and provides technical or scheduling recommendations to mitigate production issues.
Provides technical input to identify and resolve project risks including construction methods, work plan and material requirements, safety and schedule activities. Documents daily activities and meeting notes using Company approved document methods.
Supports and promotes strict adherence to safety and process controls regarding operating equipment, worksite safety and documentation requirements.
Supervises sub-contractor production and workforce regarding assigned project work. Recommends work schedule or work method adjustments regarding sub-contractor activities, as needed.
15+ years of heavy civil construction experience required.
9+ years Superintendent experience required.
Bachelor's Degree a plus.
Safety Trained Supervisor (STS) certification preferred.
Valid Driver's License.
Strong written, verbal and presentation communication skills required.
Strong leadership capability with internal drive to mentor and grow internal talent.
Proven ability to handle complex construction projects using strong organization and multi-tasking skills.
Proven ability to manage difficult schedules and project demands while maintaining strict adherence to project safety program.
Advanced knowledge of construction site equipment operation and maintenance requirements.
Advanced knowledge of construction site safety protocols and proven ability to enforce project safety programs.
Knowledge and understanding of local union or prevailing wage rules.
Ability to read, analyze, and interpret standards and contract specific plans and specifications.
Ability to work with mathematical concepts such as probability and statistics, and fundamentals geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Some of the benefits you may be eligible for as an employee are:
Comprehensive compensation package and paid time off program
Industry leading 401(k)/RRSP
Medical/Extended Health Care, Dental, Vison and/or Provincial Medical
Wellness benefits & Employee Assistance Program
Tuition Reimbursement Program
We are an EEO/AA/ADA/Veterans employer.
USD $160,000.00/Yr.
USD $190,000.00/Yr.
Director of Operations
General Service Manager Job In Chantilly, VA
Golfzon America is a leader in the golf technology and entertainment industry, offering innovative indoor golf simulation experiences. As part of the global Golfzon network, we aim to revolutionize the game of golf by blending cutting-edge technology with engaging customer experiences.
Position Summary
Golfzon America is seeking an experienced and strategic Director of Operations to oversee and optimize our operations across the U.S. during a pivotal year of growth and transformation. This role requires a dynamic leader with a proven track record in operational excellence, team management, and process improvement. The Director of Operations will work closely with the executive team and report to the CEO to ensure seamless operations, maintain high-quality service delivery, and drive key initiatives to enhance efficiency and profitability.
Key Responsibilities
Strategic Leadership
Develop and implement operational strategies that align with Golfzon America's short-term and long-term goals.
Collaborate with senior leadership to establish performance metrics and ensure adherence to company objectives.
Operations Management
Oversee day-to-day operations, including supply chain, logistics, customer service, and technical support.
Identify and address operational inefficiencies and implement scalable solutions.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Team Leadership
Lead and mentor operations staff, fostering a culture of accountability, innovation, and excellence.
Build cross-functional teams to enhance collaboration and efficiency across departments.
Vendor and Partner Management
Manage relationships with suppliers, contractors, and third-party vendors to ensure timely delivery of services and materials.
Negotiate contracts and oversee vendor performance to align with company goals.
Financial Oversight
Develop and manage the operations budget, ensuring cost-effective use of resources.
Analyze financial data to identify trends, reduce waste, and increase profitability.
Customer Experience
Oversee the customer journey to ensure a consistent and high-quality experience.
Gather and analyze feedback to drive continuous improvement initiatives.
Qualifications
Education & Experience
Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
Minimum 8-10 years of experience in operations management, preferably within the technology, sports, or hospitality industries.
Proven success in managing cross-functional teams and implementing operational improvements.
Skills & Competencies
Strong strategic thinking and problem-solving abilities.
Exceptional leadership and team management skills.
Expertise in supply chain management, logistics, and process optimization.
Proficient in using data analytics tools to drive decision-making.
Excellent communication and negotiation skills.
Preferred Qualifications
Experience in golf technology or a related industry.
Familiarity with managing customer-focused operations in a high-growth environment.
Duration: 1 Year (with potential for renewal based on performance and business growth)
Location: Chantilly, Virginia (Hybrid work model; travel required as needed).
Compensation: Competitive salary and benefits, commensurate with experience.
Join Golfzon America and help us transform the way the world plays golf!
Golfzon America is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Field Service Manager
General Service Manager Job In Lorton, VA
Job Purpose
The Field Service Manager II is responsible for ensuring effective and efficient management of the warehouse, inventory, service and repair, and project implementation operations. This includes unit rebuild and redeployment, component rebuild and repair, shipping and receiving, inventory management, software testing, and vehicle maintenance and procurement. Manages field service employees, with a customer-focused approach. Uses metrics and feedback to measure and drive performance, and continuously improve quality and productivity. Ensures a safe and productive work environment. Works with the oversight agency to ensure regulations are followed and contractual requirements are met.
Duties & Responsibilities
Directly manage technicians (FSRs) in the Operations Department in Virginia.
Quality assurance testing for new software and hardware changes.
Meet production targets for unit rebuild and redeployment and component repair.
Project planning and execution for improvements and hardware/software enhancements.
Coordinate personnel and resources for contract implementation.
Develop, maintain, and regularly report on key metrics of productivity and performance.
Develop and implement standard work and quality processes appropriate to the operations.
Work with outside vendors/suppliers to ensure adequate flow of inventory components and parts.
Manage inventory of components, materials, and units in the warehouse storage facilities.
Drive continuous improvement in production and repair operations.
Vehicle acquisition and disposal, as well as preventive and reactive maintenance management for all VA vehicles.
Ensure a safe and healthy work environment.
Other duties as assigned
Requirements
Ability to plan and manage unit rebuild and repair operations to meet customer demand
Ability to establish metrics and measure output for reporting and continuous improvement
Ability to document and analyze processes to eliminate production bottlenecks and improve productivity
Knowledge of process development, documentation, and continuous improvement techniques.
Knowledge of electro-mechanical equipment repair and test processes and related tools and equipment
Ability to work in a team environment coordinating repair, rebuild, and materials management activities
Familiarity with use of office productivity software (MS Office) for reporting and communication
Ability to use ERP system (e.g. NetSuite) for production, repair, and inventory control
Qualifications
Minimum 3 years' experience managing production and/or repair operations in a similar environment
Demonstrated experience using production and quality metrics and reporting to drive results
Associates degree or equivalent in electrical, electronics, industrial technology, or related field. Equivalent experience with demonstrated skills will be considered in lieu of a degree.
Excellent interpersonal skills and written and verbal communication skills.
Working Conditions
Normal working hours first shift Monday-Friday. Flexibility in scheduling and availability is required.
Frequent travel to customer sites, field locations, and vendor facilities will be required.
Warehouse Operations Director
General Service Manager Job In Manassas, VA
Our client, a long-standing family-owned business in the construction industry, is seeking a Warehouse Operations Director to oversee and optimize their warehouse operations. This company values tradition and innovation and is known for its dedication to quality and customer service.
The Warehouse Operations Director will play a critical role in directing and improving warehouse functions, ensuring efficient, safe, and streamlined operations. This leader will oversee the use of warehouse management systems, inventory controls, and safety protocols to support operational goals and maintain high standards
This Role Offers:
Opportunity to work with a talented and collaborative team.
Engage in challenging and innovative projects.
Competitive compensation and benefits package.
Opportunity for career growth and development from the best in the industry.
Focus:
Lead and oversee warehouse operations, ensuring optimal productivity, accuracy, and adherence to timelines.
Manage and improve inventory management processes to minimize discrepancies and maximize efficiency.
Implement and monitor warehouse management systems, focusing on operational improvements and data accuracy.
Ensure compliance with all safety standards and lead regular safety training sessions; maintain safety certifications and compliance records.
Coordinate with other departments to maintain seamless operations, adjusting workflows and inventory strategies as necessary.
Drive the adoption of technological solutions and process enhancements for continuous improvement in warehouse management.
Use data and reporting tools to forecast, track, and manage inventory needs and operational efficiencies.
Skill Set:
Bachelor's degree in Operations, Logistics, Business, or a closely related field; an advanced degree is a plus.
Strong experience in warehouse or operations leadership, preferably in sectors related to crane rental, storage, or logistics.
Proficiency in Microsoft Office applications and familiarity with operational or inventory management software.
Knowledge of warehouse management systems (WMS) with a proven ability to implement and utilize such systems effectively.
Safety certifications such as OSHA are highly desirable to ensure a commitment to workplace safety.
Exceptional organizational skills with an ability to manage multiple priorities.
Experience driving process improvements and implementing technology solutions.
Strong leadership abilities to motivate and manage warehouse team.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS
Operations Manager
General Service Manager Job In Sterling, VA
"Don't be a split end, join our team and let's make magic happen!"
"We're all about curling up with success. Come join our glamorous crew!"
"Life isn't perfect, but your hair can be! Join us and let's create beautiful hair together."
"Brush off the competition and style your career with us!"
Now we've had some pun together, let's talk about why you're really here.
Who We Are
At KEVIN.MURPHY Group we care about the environment and make every effort to lessen our impact. Creating products with a conscience that are both kind to the hair and to the environment has been our guiding principle from the very beginning. THE CHOICES WE MAKE is our commitment to ESG and we are very passionate about that. Protecting the environment goes beyond just our products and packaging. Our sulphate-free formulas are created to use both the best in science and nature. We use packaging that is recyclable wherever possible, and our sleek, square bottles aren't just uniquely designed for looks-they actually hold more product, use less plastic and more efficiency in shipping. Philanthropy is at the heart of our brand, and we are dedicated to supporting charitable causes through the support of our distributors, salon network and customers.
About The Role
The KEVIN.MURPHY Group is a collective of exciting businesses, comprising of KEVIN.MURPHY, KMV, BELLUDIO, BEAUTYSCOPE and SHOWPONY. Sold in over 65 countries and with a global workforce of over 250 passionate team members. Beautyscope, a leading player in the beauty industry in the Mid-Atlantic region, and we are seeking an experienced and energetic Operations Manager to oversee and enhance our inventory, warehouse operations, and system integrations. This role offers the opportunity to make a meaningful impact by streamlining processes, driving efficiency, and contributing to our growth. As a key member of our management team, you'll work in a dynamic and collaborative environment, focusing on achieving operational excellence and ensuring seamless transitions during key projects.
Qualifications and Experience
Bachelor's Degree in Supply Chain, Logistics, Finance or Business.
Minimum 5+ years of management (people leadership) experience, leading high performing logistics, warehousing, purchasing and customer service teams.
Demonstrated experience with IT systems migration (Netsuite to MS Dynamics highly regarded). MSOffice, ASANA, MS365 and MS Dynamics.
Process-driven, innovative, insightful leadership, quality decision-making, strategic thinking.
Strategic Problem-Solving Skills: Proven ability to identify operational inefficiencies, design solutions, and drive implementation with measurable results.
Leadership and Team Development: Experience building and mentoring diverse, high-performing teams to achieve organisational goals.
Budget Management: Demonstrated experience in creating, managing, and optimising budgets for operations or related functions.
Customer-Centric Approach: Ability to design and implement processes that enhance customer satisfaction and support business growth.
Data-Driven Decision Making: Strong analytical skills with the ability to interpret data and make informed decisions using tools like Power BI or similar reporting platforms.
Strong Communication Skills: Proven ability to effectively communicate and collaborate with cross-functional teams, including executive leadership, vendors, and external partners.
Industry Knowledge: Previous experience (minimum 3 years) in beauty, retail, or a similar fast-paced, consumer-focused industry is highly desirable.
Regulatory and Compliance Knowledge: Familiarity with industry standards, import/export regulations, and warehouse safety protocols.
Curiosity, growth mindset and entrepreneurial spirit.
Benefits as Glamorous as You Are:
Generous PTO and paid holidays to recharge your batteries.
Comprehensive health insurance plans with employer contributions.
Secure your future with our 401K retirement plan.
Enjoy employee discounts and product perks to keep you glowing.
If you're ready to take the next step in your career with a company committed to innovation, performance and excellence, we'd love to hear from you! Hit apply now and lets start exploring a KEVIN.MURPHY Group career future in 2025!
Director of Operations
General Service Manager Job In Virginia Beach, VA
Hamilton Mayer is working in close partnership with a large group of diversified heavy-civil and industrial construction companies recognized for safe and innovative infrastructure solutions.
We're searching for a high-level Operations Director with a formidable background in the heavy-civil market to join a reputable construction firm in the US.
Job Summary:
The Operations Director will report to the Chief Operating Officer and is a high-level management position. Successful applicants will be responsible for overseeing the construction operations as well as the regional overhead expenses and will also be involved in the project pursuits. This role sits on the executive board and will involve strategic planning, execution, and management of projects to ensure they are set up correctly, completed on time, within budget and to the contractual standards of quality.
Responsibilities/Functions:
Strategic Planning and Execution:
Develop and implement construction operations strategies aligned with company goals.
Oversee the planning and execution of construction projects from inception to completion.
Ensure projects are completed on time, within budget, and to the highest quality standards.
Build and maintain a network of industry contacts to gather intelligence on upcoming projects and client needs.
Project Management:
Manage multiple construction projects simultaneously, ensuring adherence to project timelines and budgets.
Collaborate with project managers, superintendents, and other stakeholders to resolve any issues that arise during the construction process.
Monitor project progress and make adjustments as necessary to meet project goals.
May be named as Project Design-Build Project Manager/Sponsor for larger design-build projects.
Preconstruction:
Identify and track upcoming opportunities for recommendation to Executive Management to pursue.
Engage in the preconstruction process to ensure production rates, opportunities, risk, labor rates are consistent with companies processes.
Team Leadership and Development:
Lead and mentor a team of project managers, superintendents, and other construction professionals.
Foster a collaborative and high-performance work environment.
Oversee recruitment, training, and professional development of team members.
Client and Stakeholder Relations:
Build and maintain strong relationships with clients, subcontractors, suppliers, and other stakeholders.
Address and resolve any client concerns or issues related to construction projects.
Ensure clear and effective communication with all project stakeholders.
Financial Management:
Oversee project budgets, including cost estimation, tracking, and financial reporting.
Implement and lead cost-control measures to maximize profitability.
Review and approve project expenditures and financial documents.
Responsible for Profit & Loss of projects as well as the G&A of the Regional Office.
Safety and Compliance:
Ensure compliance with all local, state, and federal regulations, including safety standards and building codes.
Promote a culture of safety on construction sites and ensure all safety protocols are followed.
Conduct regular safety inspections and address any safety concerns promptly.
Process Improvement:
Identify opportunities for improving construction processes and operational efficiency.
Implement best practices and innovative solutions to enhance project delivery and performance.
Essential skills and experience:
Bachelor's degree in Construction Management, Civil Engineering, Architecture, or a related field.
Proven experience (typically 15 years) in construction management, with a track record of successful project delivery.
Strong knowledge of construction methods, materials, and legal regulations.
Demonstrated leadership and team management skills.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in project management software and tools.
Relevant certifications (e.g., PE, DBIA, PMP) are a plus.
Alternate Delivery Procurement Experience are a plus (e.g. Design-Build, CMAR, CMGC, etc).
Experience with HCSS & Viewpoint Vista will be a plus
#BuildingGreatTeamsTogether
Service Manager
General Service Manager Job In Charlottesville, VA
Job Summary: Are you passionate about leading teams and delivering exceptional customer experiences? Join our client as a Service Manager! Service Managers are responsible for coaching and engaging with Technicians to develop talent, achieve business growth, and drive a safety-first culture. RELOCATION ASSISTANCE PROVIDED!
Who We Are:Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business.
Perks of Joining:
Competitive salary and annual bonus opportunity
Career development and progression
401(k) plan with company match
PTO and paid holidays
Excellent medical, dental, life, vision, and disability benefits
Employee Assistance Program
Employee referral incentives
For the Love of Charlottesville:
Quality of Life: Charlottesville ranks highly in quality of life surveys due to its balance of urban and rural elements. The city offers a mix of cultural, recreational, and educational opportunities.
Education: Home to the University of Virginia, Charlottesville offers robust educational opportunities and a vibrant college town atmosphere. The presence of the university also means a plethora of events, lectures, and cultural activities.
Natural Beauty: Nestled in the foothills of the Blue Ridge Mountains, Charlottesville offers stunning natural scenery and ample opportunities for outdoor activities such as hiking, biking, and wine tasting at local vineyards.
Cultural Scene: The city has a rich cultural scene with numerous festivals, music venues, theaters, and galleries. The Downtown Mall is a hub for dining, shopping, and entertainment.
Historical Significance: As the home of Thomas Jefferson's Monticello and James Monroe's Highland, Charlottesville is rich in American history. This historical context adds to the cultural depth of the area.
Climate: Charlottesville enjoys a temperate climate with four distinct seasons, offering a variety of weather without extreme conditions.
Healthcare: The presence of the University of Virginia Medical Center means access to high-quality healthcare facilities.
Community and Safety: Many people find Charlottesville to have a strong sense of community and a relatively low crime rate, making it a safe place to live and raise a family.
A Day in the Life:
Ensure Technicians are equipped for their tasks with a focus on safety
Act as a dynamic leader, motivating your team, in the field several days a week
Promote a culture where safety is the top priority
Inspect job sites for compliance, quality control, and customer satisfaction
Lead a team of Service Technicians in a fast-paced environment
Drive operational excellence by helping your technicians solve complex customer issues
Support Administration, Service Coordinators, and Sales teams
Develop and maintain relationships with customers, identifying service needs and creating estimates
Focus on team development through coaching and teaching and driving our apprenticeship program
What We Are Looking For:
Experience in building high-performing service teams
Commercial HVACR service experience
Industry-related Service Manager or Service Supervisor experience
Ability to develop HVAC maintenance and service estimates
Excellent communication, interpersonal, and customer service skills
Strong problem-solving and critical thinking abilities
High energy and adaptability for a dynamic workload
Professional demeanor and positive attitude
Inspire and motivate team members
EOE M/F/Disability/Vet
World Class General Manager
General Service Manager Job In Leesburg, VA
This is the press release we hope to write for our new executive chef. Do you think your name should be on this press release? Reach out and tell us why.
The Huntōn Restaurant Welcomes General Manager - A Leader in Hospitality Excellence
Leesburg, VA - The Huntōn Restaurant, Downtown Leesburg's soon-to-open premium dining destination, is proud to announce the appointment of General Manager to help launch and oversee the restaurant and F&B of the hotel. A seasoned hospitality professional with a passion for creating remarkable guest experiences and cultivating a passionate team, General Manager embodies the values and vision that define The Huntōn.
Opening in late summer of 2025, The Huntōn will offer an elegant yet welcoming dining experience, combining seasonal, locally sourced ingredients with a thoughtful selection of wines, spirits, and beverages. As General Manager, will lead the front-of-house team, ensuring every detail aligns with The Huntōn's commitment to genuine hospitality.
About General Manager
With 10 years of experience in the hospitality industry, including leadership roles at high caliber, James Beard nominated properties throughout the region, General Manager has built a reputation for excellence in hospitality, operational expertise, and team empowerment. Known for their unwavering commitment to guests and staff alike, General Manager brings a blend of professionalism, passion, creativity, and warmth to The Huntōn.
General Manager's leadership philosophy mirrors The Huntōn's core values:
How We Treat Each Other is Everything: General Managers fosters a culture of respect, collaboration, and authenticity, ensuring team members feel supported and valued in every interaction. General Manager is of service to staff as much as the guests.
Make It Fun: General Manager believes that joy is contagious and works tirelessly to create a workplace where energy, enthusiasm, and professionalism blend together to make the hard work of a restaurant enjoyable.
The Action Reflex: Known for their proactive approach, General Manager leads with confidence and ensures that every challenge is met with thoughtful, decisive action.
Lead and Live with Grace: With kindness and understanding at the forefront, General Manager prioritizes the well-being of both team members and guests, embodying true hospitality.
Create Remarkable Moments: From personalized guest touches to celebrating team milestones, General Manager understands the power of small actions to leave a lasting impact. General Manager knows we are in the business of creating as many remarkable moments in a day as we can.
General Manager's Vision for The Huntōn:
“My goal is to create an environment where our guests feel cared for on all levels and our team feels inspired,” says General Manager. “At The Huntōn, we have the chance to redefine what hospitality means-every detail, every interaction, every moment matters. I'm honored to lead this incredible team as we bring The Huntōn's vision to life.”
Looking Ahead:
Under General Manager's leadership, The Huntōn is set to become a cornerstone of Leesburg's dining and hospitality scene. Guests can look forward to a seamless blend of refined service, warm hospitality, and a dining experience that celebrates local flavors and traditions.
About The Huntōn and The Burg Hotel
The Huntōn will have 70 seats in the main dining room as well as a 40 seat patio on the ground floor. The kitchen will have combo ovens, a hot line and a wood fired grill. There will also be a dry aging cabinet.
The chef and kitchen will also be in charge of any and all F&B for the hotel. Including the lobby bar, private speakeasy and rooftop.
HOTEL BURG
The Huntōn will reside in Hotel Burg, a boutique hotel under construction in the charming and historic downtown Leesburg. Along with The Huntōn, a private club, lobby, and rooftop bar, Hotel Burg will feature 39 rooms and seven suites, promising to bring tasteful and approachable luxury to Leesburg while staying true to the character and roots of the town.
Restaurant General Manager
General Service Manager Job In Alexandria, VA
HIRING IN MOCO COUNTY, MD AND ALEXANDRIA, VA
We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently.
Responsibilities include, managing day to day operations, guest satisfaction, payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar with restaurant operations and have a good understanding of what makes a great guest experience. You should also be available to work weekdays including weekends and holidays.
Ultimately, you will help minimize operating costs, boost our employee retention and deliver a positive dining experience for our guests.
Full-time
ADDITIONAL JOB RESPONSIBILITIES : These may change over the course of employment.
Managing and storing vendors' contracts and invoices
Knowledge of Margin Edge a plus
Working Knowledge of Toast POS system
Overseeing restaurant staff performance while ensuring quality dining
Managing understanding of OpenTable
Scheduling for FOH staff
Onboarding
Monitor compliance with safety and hygiene regulations
Keep detailed records of daily, weekly and monthly costs and revenues
Gather guests' feedback and recommend improvements to our menus and guest satisfaction
Supporting BOH with invoicing and food standards
Must have a keen attention to detail and organizational skills
General Manager -The Shops at Stonewall
General Service Manager Job In Gainesville, VA
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About The Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You'll Do
Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manages store budget for daily operations in support of the P&L
Builds highly productive teams through sourcing, selecting and developing people
Accountable for team performance through coaching and feedback.
Teaches and trains to build capabilities.
Leads the implementation and execution of all Standard Operating Procedures and initiatives
Creates an inclusive environment
Implements action plans to maximize efficiencies and productivity
Performs Service Leader duties
Represents the brand and understands the competitors
Promotes community involvement
Leverages OMNI to deliver a frictionless customer experience
Ensures all compliance standards are met
Who You Are
3-5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
College degree preferred
Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business Acumen skills
Established time management skills
Strong planning and prioritization skills
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.
For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $76,600 - $95,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.
Operations Manager
General Service Manager Job In Lynchburg, VA
Distribution Center Operations Manager - Lynchburg, VA -
(2nd Shift)
As a people-centric organization, we attribute the success of our Distribution Centers to the individuals who come to work each day. We foster a diverse supply chain team where your work will meaningfully impact the wellbeing and productivity of our entire squad. We believe that problems are best solved when backgrounds are mixed, perspectives are shifted, and boundaries are pushed. So-wherever you're from-come join our crew!
Overview:
Provide motivational leadership and facilitate change. Guides the coaching and development of Salaried Supervisors. Supports, advises, and facilitates resolution of associate concerns and issues. Manages budgetary accounting including, but not limited to, monitoring expenses and the development of cost control procedures. Manage service metrics ensuring goods are processed timely with high quality.
Candidates must have 3 to 5 years prior management experience in a distribution center.
Responsibilities:
· Monitor staff levels to ensure flow of merchandise through the Distribution Center to meet deadlines
· Control flow of merchandise through DC to maximize throughput and productivity
· Coordinate the daily processing of departments under his/her direct report
· Assist in budget development of the departments under his/her direct report
· Manage communication with traffic, planning and distribution, merchandising and production
· Monitor budget and payroll information of departments
· Handle associate relations such as, but not limited to coaching, counseling and training direct reports by partnering with the Distribution Center Director and/or Human Resources
· Identify, coach, train and promote associate/supervisors with managerial potential
· Evaluate and discuss each direct reports job performance using objectives set at mid-year and review
· Provide timely and accurate feedback to direct reports
· Keep open lines of communication for all associates
· Contribute cost saving ideas on a continuous basis
· Other duties and responsibilities as required by Director
Qualifications:
· A four-year College Degree in management, business administration or related study, or five years of related field experience
· Must have 3 to 5 years' prior management experience in a distribution center
· Knowledge of Distribution operations (material handling equipment) and merchandise flow
· Prior experience with the implementation of a new WMS preferred
· Strong leadership and interpersonal skills
· Good communication skills both verbally and written including the ability to communicate with all levels of management
· Strong coaching and administrative skills
· Strong mathematical and analytical skills
· Ability to prioritize work based on delivery schedule
· Must be proficient in Microsoft Office (Word, Excel, and Access), and SAP or some other payroll/HR system
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.
Operations Manager
General Service Manager Job In South Boston, VA
South Boston, VA
$75,000 - $85,000 + 10% Bonus
A rapidly expanding discount retail company is currently searching for an Operations Manager at their distribution center in South Boston, VA.
Our client is a prominent figure in the retail industry, and they are in need of a proactive, skilled, and dynamic Operations Manager with the following qualifications:
- A minimum of 3 years of experience in warehouse supervision.
- Proficiency in managing a team of 30+ associates in a high-volume Distribution Center.
- Demonstrated leadership abilities by setting an example and providing mentorship in a team-oriented environment.
- Background in automated distribution processes.
- Proficiency in technology, including Warehouse Management Systems (WMS), Microsoft Office, and payroll/personnel systems.
If this sounds like the next step in your career, submit your resume today and become a part of this Fortune 500 company that offers exceptional opportunities for growth and development!
Events and Execution Area Manager
General Service Manager Job In Virginia
The Events & Execution Supervisor is responsible and provides oversite of all execution details for all Group Sales and/or Sponsorship events. This position is expected to ensure that event execution is flawless, enabling sales and sponsorship divisions to deliver established revenue goals. This key stakeholder will act as a liaison between clients, sales staff, and park stakeholders to create an unparalleled experience that delivers excellent customer service, client loyalty and referrals. This position will also support brand marketing and sponsorship teams with all in-park sponsorship activations and/or needed workflows.
Region: East
Park Assignment
This position is responsible for the following parks:
Kings Dominion
Must be able to office/commute to one of the parks listed.
Responsibilities:
• Drives all client, sales team, and park team communication and coordination for Group Sales events. Facilitates the necessary collaboration to ensure arrangements and planning details are carried out to exceed client expectations.
• Effectively manages day-of event execution for all group events, supervising support teams and serving as lead decision-maker to resolve client issues and requests.
• Full ownership and supervisory responsibility to include but not limited to instructing, assigning, reviewing and planning work of others, setting and maintaining standards; coordinating activities, selecting new employees; and may assist with performance management and annual reviews.
• Labor and expense budget may be assigned as appropriate.
• Works closely with sales office staff to ensure all details regarding event order accuracy, catering space, billing, and applicable events execution data entry aspects are all completed and/or updated in a timely fashion.
• May work with the Corporate Sales Shared Services team with the development of supportive event identifying, wayfinding, and/or marketing collateral.
• Lead the execution of in-park sponsorships, as needed, to ensure alignment with national and regional agreements.
• Will exhibit and adhere to clear and reliable communication standards, serving as the communication hub between clients, vendors, and all internal stakeholders requisite to delivering an exceptional experience.
• As requested, may travel between parks to assist with like-events or activities.
Qualifications:
• Required: High School diploma/GED
• Preferred: Bachelor's degree; Marketing/Sales, Hospitality, Institutional Leadership or related field.
• Minimum of 2-4 years of experience in a related field.
• Required: Knowledge of basic business software applications, ability to multi-task, strong time and project management skills, advanced written and oral communication skills. Strong coordinating, collaboration, planning, and analytical skills. Problem solving and decision-making in the moment.
• Preferred: Knowledge of ticketing systems, CRM, CVENT, entertainment venue platforms
• Ability to work days, nights, weekends, and holiday periods to meet business needs.
• Travel: Yes (varies)
#LI-KW1
Store General Manager - WIlliamsburg, VA
General Service Manager Job In Williamsburg, VA
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco's vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People
Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
Create a professional environment that inspires and encourages the growth and engagement of partners.
Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.
Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs.
Responsible for all partner performance management in the Pet Care Center.
Demonstrate and support a continuous improvement and growth mindset.
Performance
Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.
Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.
Process
Ensures the proper health, appearance, welfare, and proper handling of all animals.
Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.
Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.
Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.
Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.
Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness.
Other Essential Duties
MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth.
PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority.
FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.
PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.
ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment.
Education and Experience
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service.
Excellence in communication and computer skills are also required.
Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.
A working knowledge of general business practices is highly desirable, as are strong organizational skills.
A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.
Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
#LI-LF2
#PetcoGM
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: ************************************************************************************
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí:
************************************************************************************